qa_improve/docs/workflow-steps.md

last_updated, tags, source

last_updated	tags	source
2025-07-15	workflow steps blame claim yara724	import-knowledge

Workflow Steps — Yara724 Case Lifecycle

Granular progression within each phase. Steps are ordered — a Case moves through them sequentially.

Relationships

• Case is the top-level entity — contains one Blame and one Claim.
• Blame determines whether the Case proceeds to Claim (via Expert) or resolves directly (parties agree).
• Claim is only active when Blame results in DISAGREEMENT and Expert is involved.
• A Case can end at any point via CANCELLED or AUTO_CLOSED.

Blame Steps

1. CREATED
2. FIRST_BLAME_CONFESSION
3. FIRST_VIDEO
4. FIRST_INITIAL_FORM
5. FIRST_LOCATION
6. FIRST_VOICE
7. FIRST_DESCRIPTION
8. FIRST_INVITE_SECOND
9. SECOND_INITIAL_FORM
10. SECOND_LOCATION
11. SECOND_VOICE
12. SECOND_DESCRIPTION

Claim Workflow Steps

1. CLAIM_CREATED
2. SELECT_OUTER_PARTS
3. SELECT_OTHER_PARTS
4. CAPTURE_PART_DAMAGES
5. UPLOAD_REQUIRED_DOCUMENTS
6. USER_SUBMISSION_COMPLETE
7. USER_EXPERT_RESEND (user fulfills Expert's request for more documents/photos)
8. EXPERT_DAMAGE_ASSESSMENT
9. EXPERT_FINAL_REPLY (after user objection — Expert's last priced reply)
10. EXPERT_COST_EVALUATION
11. INSURER_REVIEW
12. CLAIM_COMPLETED