---
last_updated: 2025-07-15
tags: [workflow, steps, blame, claim, yara724]
source: import-knowledge
---

# Workflow Steps — Yara724 Case Lifecycle

Granular progression within each phase. Steps are ordered — a Case moves through them sequentially.

## Relationships

- **Case** is the top-level entity — contains one Blame and one Claim.
- **Blame** determines whether the Case proceeds to **Claim** (via Expert) or resolves directly (parties agree).
- **Claim** is only active when Blame results in DISAGREEMENT and Expert is involved.
- A Case can end at any point via CANCELLED or AUTO_CLOSED.

## Blame Steps

1. CREATED
2. FIRST_BLAME_CONFESSION
3. FIRST_VIDEO
4. FIRST_INITIAL_FORM
5. FIRST_LOCATION
6. FIRST_VOICE
7. FIRST_DESCRIPTION
8. FIRST_INVITE_SECOND
9. SECOND_INITIAL_FORM
10. SECOND_LOCATION
11. SECOND_VOICE
12. SECOND_DESCRIPTION

## Claim Workflow Steps

1. CLAIM_CREATED
2. SELECT_OUTER_PARTS
3. SELECT_OTHER_PARTS
4. CAPTURE_PART_DAMAGES
5. UPLOAD_REQUIRED_DOCUMENTS
6. USER_SUBMISSION_COMPLETE
7. USER_EXPERT_RESEND (user fulfills Expert's request for more documents/photos)
8. EXPERT_DAMAGE_ASSESSMENT
9. EXPERT_FINAL_REPLY (after user objection — Expert's last priced reply)
10. EXPERT_COST_EVALUATION
11. INSURER_REVIEW
12. CLAIM_COMPLETED