forked from Yara724/api
1837 lines
60 KiB
TypeScript
1837 lines
60 KiB
TypeScript
import {
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BadRequestException,
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ForbiddenException,
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HttpException,
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Injectable,
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InternalServerErrorException,
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Logger,
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NotFoundException,
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} from "@nestjs/common";
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import {
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assertBlameCaseForExpertTenant,
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blameCaseAccessibleToExpert,
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requireActorClientKey,
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} from "src/helpers/tenant-scope";
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import {
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blameCaseStatusToReportBucket,
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initialBlameExpertReportBuckets,
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} from "src/helpers/expert-panel-status-report";
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import { RequestManagementDbService } from "src/request-management/entities/db-service/request-management.db.service";
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import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
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import {
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AllRequestDtoRs,
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AllRequestDtoV2,
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AllRequestDtoRsV2,
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} from "./dto/all-request.dto";
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import { UserType } from "src/Types&Enums/userType.enum";
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import { SubmitReplyDto } from "./dto/reply.dto";
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import { Types } from "mongoose";
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import { BlameVideoDbService } from "src/request-management/entities/db-service/blame-video.db.service";
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import { BlameVoiceDbService } from "src/request-management/entities/db-service/blame.voice.db.service";
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import { ClientDbService } from "src/client/entities/db-service/client.db.service";
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import { ReqBlameStatus } from "src/Types&Enums/blame-request-management/status.enum";
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import { BlameStatus } from "src/Types&Enums/blame-request-management/blameStatus.enum";
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import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
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import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
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import { ResendItemType } from "src/Types&Enums/blame-request-management/resendItemType.enum";
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import { buildResendItemsWithUi } from "src/Types&Enums/blame-request-management/resend-item-ui";
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import { buildFileLink } from "src/helpers/urlCreator";
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import { toJalaliDateAndTime } from "src/helpers/date-jalali";
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import { ResendRequestDto } from "./dto/resend.dto";
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import { readFile } from "fs/promises";
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import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
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import { BlameDocumentDbService } from "src/request-management/entities/db-service/blame-document.db.service";
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import { UserSignDbService } from "src/request-management/entities/db-service/sign.db.service";
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import { RequestManagementService } from "src/request-management/request-management.service";
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import { snapshotFromFieldExpert } from "src/helpers/expert-profile-snapshot";
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import { ExpertModel } from "src/users/entities/schema/expert.schema";
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import { SmsOrchestrationService } from "src/sms-orchestration/sms-orchestration.service";
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interface CheckedRequestEntry {
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CheckedRequest?: {
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actorId: string;
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fullName: string;
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};
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[key: string]: any;
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}
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function statementToFormKey(
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statement?: {
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admitsGuilt?: boolean;
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claimsDamage?: boolean;
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acceptsExpertOpinion?: boolean;
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},
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): string | null {
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if (!statement) return null;
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if (statement.admitsGuilt) return "imGuilty";
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if (statement.claimsDamage) return "imDamaged";
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if (statement.acceptsExpertOpinion) return "expertOpinion";
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return null;
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}
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@Injectable()
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export class ExpertBlameService {
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private readonly logger = new Logger(ExpertBlameService.name);
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/** Blame V2 `workflow.locked` TTL (must match checks in lock/reply/resend). */
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private readonly blameV2LockTtlMs = 15 * 60 * 1000;
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constructor(
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private readonly requestManagementDbService: RequestManagementDbService,
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private readonly blameRequestDbService: BlameRequestDbService,
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private readonly clientDbService: ClientDbService,
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private readonly blameVideoDbService: BlameVideoDbService,
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private readonly blameVoiceDbService: BlameVoiceDbService,
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private readonly expertDbService: ExpertDbService,
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private readonly blameDocumentDbService: BlameDocumentDbService,
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private readonly userSignDbService: UserSignDbService,
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private readonly requestManagementService: RequestManagementService,
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private readonly smsOrchestrationService: SmsOrchestrationService,
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) { }
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/** Load immutable profile fields from `expert` for the acting field expert. */
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private async snapshotFieldExpert(actorId: string) {
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const expertDoc = await this.expertDbService.findOne({
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_id: new Types.ObjectId(actorId),
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});
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return snapshotFromFieldExpert(expertDoc as ExpertModel);
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}
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async findAll(actor: any): Promise<AllRequestDtoRs> {
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// 1. Fetch all potentially relevant requests from the database.
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// Exclude CAR_BODY type requests as they are automatically handled and don't need expert review
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const allRequests = await this.requestManagementDbService.findAll({
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"firstPartyDetails.firstPartyPlate": { $ne: null },
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"secondPartyDetails.secondPartyPlate": { $ne: null },
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blameStatus: {
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$in: [
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ReqBlameStatus.UnChecked,
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ReqBlameStatus.CloseRequest,
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ReqBlameStatus.CheckAgain,
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ReqBlameStatus.ReviewRequest,
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],
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},
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// Both parties must have submitted their initial forms
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"firstPartyDetails.firstPartyInitialForm": { $exists: true },
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"secondPartyDetails.secondPartyInitialForm": { $exists: true },
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type: { $ne: "CAR_BODY" }, // Exclude CAR_BODY type requests
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});
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// 2. Filter requests that need expert review based on initial form logic
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// Expert is needed when there's a conflict (both claim damaged, both claim guilty, etc.)
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// Expert is NOT needed when one says imDamaged and the other says imGuilty (auto-resolved)
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const requestsNeedingExpert = [];
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for (const request of allRequests) {
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const firstPartyForm = request.firstPartyDetails?.firstPartyInitialForm;
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const secondPartyForm = request.secondPartyDetails?.secondPartyInitialForm;
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if (!firstPartyForm || !secondPartyForm) {
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continue; // Skip if forms are not complete
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}
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// Check if this can be auto-resolved (one says damaged, other says guilty)
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const canAutoResolve =
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(firstPartyForm.imDamaged && secondPartyForm.imGuilty) ||
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(secondPartyForm.imDamaged && firstPartyForm.imGuilty);
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// If it can be auto-resolved, skip it (no expert needed)
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if (canAutoResolve) {
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continue;
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}
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// Otherwise, expert is needed (both damaged, both guilty, or other conflicts)
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requestsNeedingExpert.push(request);
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}
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// 3. Filter the requests in memory based on the expert's specific access rights.
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const visibleRequests = [];
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for (const request of requestsNeedingExpert) {
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// For expert-initiated files, only show to the initiating expert
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if (request.expertInitiated && request.initiatedBy) {
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if (String(request.initiatedBy) !== actor.sub) {
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continue; // Skip if not the initiating expert
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}
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// Expert-initiated files are always visible to the initiating expert
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visibleRequests.push(request);
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continue;
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}
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// For normal files, use existing client-based filtering
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const firstPartyClientId =
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request.firstPartyDetails?.firstPartyClient?.clientId?.toString();
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const secondPartyClientId =
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request.secondPartyDetails?.secondPartyClient?.clientId?.toString();
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const partyClientIds = [firstPartyClientId, secondPartyClientId]
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.filter(Boolean)
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.map((id) => new Types.ObjectId(id));
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if (partyClientIds.length === 0) {
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continue;
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}
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let clientQuery: any = { _id: { $in: partyClientIds } };
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if (actor.userType === UserType.LEGAL) {
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clientQuery = {
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$and: [
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{ _id: { $in: partyClientIds } },
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{ _id: new Types.ObjectId(actor.clientKey) },
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],
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};
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}
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const client = await this.clientDbService.findOne(clientQuery);
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if (!client) {
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continue;
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}
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const isExpertTypeMatch = client.useExpertMode === actor.userType;
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if (!isExpertTypeMatch) {
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continue;
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}
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if (request.blameStatus === ReqBlameStatus.CheckAgain) {
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if (String(request.actorLocked?.actorId) === actor.sub) {
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visibleRequests.push(request);
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}
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} else {
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visibleRequests.push(request);
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}
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}
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return new AllRequestDtoRs(visibleRequests);
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}
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/**
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* V2: List blame cases for current expert.
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* Shows:
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* 1. Fresh requests (WAITING_FOR_EXPERT with no decision)
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* 2. Requests where current expert made the decision
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* Does NOT show requests decided by other experts.
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*/
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/**
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* V2: Count blame cases for this expert’s tenant, grouped for dashboard:
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* `IN_PROGRESS` = OPEN + WAITING_FOR_SECOND_PARTY; other {@link CaseStatus} keys unchanged.
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*/
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async getStatusReportBucketsV2(actor: any): Promise<Record<string, number>> {
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requireActorClientKey(actor);
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const rows = await this.blameRequestDbService.find({}, { lean: true });
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const buckets = initialBlameExpertReportBuckets();
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for (const doc of rows as Record<string, unknown>[]) {
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if (!this.blameDocIncludedInExpertTenantReport(doc, actor)) continue;
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const st = String(doc.status ?? "");
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const key = blameCaseStatusToReportBucket(st);
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buckets.all++;
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buckets[key] = (buckets[key] ?? 0) + 1;
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}
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return buckets;
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}
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/** Tenant + expert-initiated visibility (same as list, without queue filters). */
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private blameDocIncludedInExpertTenantReport(
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doc: Record<string, unknown>,
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actor: { sub: string; clientKey?: string },
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): boolean {
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if (!blameCaseAccessibleToExpert(doc, actor)) {
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return false;
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}
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if (doc.expertInitiated && doc.initiatedByFieldExpertId) {
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return String(doc.initiatedByFieldExpertId) === String(actor.sub);
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}
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return true;
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}
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async findAllV2(actor: any): Promise<AllRequestDtoRsV2> {
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try {
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requireActorClientKey(actor);
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const expertId = actor.sub;
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// Fetch all DISAGREEMENT cases
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const allCases = await this.blameRequestDbService.find(
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{
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blameStatus: BlameStatus.DISAGREEMENT,
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},
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{ lean: true },
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);
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// Filter to show only:
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// 1. Same insurance tenant (party clientId or expert-initiated by this actor)
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// 2. Fresh requests (WAITING_FOR_EXPERT and no decision)
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// 3. Requests decided by current expert
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// 4. Expert-initiated: only the initiating field expert sees them
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const visibleCases = (allCases as Record<string, unknown>[]).filter((doc) => {
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if (!blameCaseAccessibleToExpert(doc, actor)) {
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return false;
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}
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const expertInitiated = doc.expertInitiated === true;
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const initiatedByFieldExpertId = doc.initiatedByFieldExpertId;
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if (expertInitiated && initiatedByFieldExpertId) {
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if (String(initiatedByFieldExpertId) !== expertId) {
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return false; // Only the initiating field expert can see this file
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}
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return true; // Initiating expert can see their expert-initiated file
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}
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const status = doc.status as string;
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const decision = doc.expert as any;
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const decidedByExpertId = decision?.decision?.decidedByExpertId;
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const hasDecision = !!decision?.decision;
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// Fresh request (no decision yet)
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if (status === CaseStatus.WAITING_FOR_EXPERT && !hasDecision) {
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return true;
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}
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// Request decided by current expert
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if (decidedByExpertId && String(decidedByExpertId) === expertId) {
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return true;
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}
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// Locked by current expert but no decision yet
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const lockedBy = decision?.resend?.requestedByExpertId || (doc.workflow as any)?.lockedBy?.actorId;
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if (status === CaseStatus.WAITING_FOR_EXPERT && lockedBy && String(lockedBy) === expertId) {
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return true;
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}
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return false;
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});
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const staleIds = new Set<string>();
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for (const doc of visibleCases) {
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const w = doc.workflow as Record<string, unknown> | undefined;
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if (!w?.locked) continue;
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const la = w.lockedAt;
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if (!la) {
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staleIds.add(String(doc._id));
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continue;
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}
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if (
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Date.now() >=
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new Date(la as string | Date).getTime() + this.blameV2LockTtlMs
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) {
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staleIds.add(String(doc._id));
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}
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}
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await Promise.all(
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[...staleIds].map((id) => this.expireBlameCaseWorkflowLockV2IfStale(id)),
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);
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for (const doc of visibleCases) {
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if (!staleIds.has(String(doc._id))) continue;
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const w = doc.workflow as Record<string, unknown>;
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if (w) {
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w.locked = false;
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delete w.lockedAt;
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delete w.lockedBy;
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}
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}
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const items: AllRequestDtoV2[] = visibleCases.map(
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(doc) => this.mapBlameRequestToListItemV2(doc),
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);
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return new AllRequestDtoRsV2(items);
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} catch (error) {
|
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if (error instanceof HttpException) throw error;
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this.logger.error("findAllV2 failed", error instanceof Error ? error.stack : String(error));
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||
throw new InternalServerErrorException(
|
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error instanceof Error ? error.message : "Failed to list blame cases",
|
||
);
|
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}
|
||
}
|
||
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private mapBlameRequestToListItemV2(
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doc: Record<string, unknown>,
|
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): AllRequestDtoV2 {
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const createdAt = doc.createdAt ? new Date(doc.createdAt as string) : new Date();
|
||
const updatedAt = doc.updatedAt ? new Date(doc.updatedAt as string) : new Date();
|
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const [date, time] = toJalaliDateAndTime(createdAt);
|
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const [updatedAtDate, updatedAtTime] = toJalaliDateAndTime(updatedAt);
|
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const workflow = (doc.workflow ?? {}) as Record<string, unknown>;
|
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const parties = (doc.parties ?? []) as Array<{
|
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role?: string;
|
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vehicle?: {
|
||
name?: string;
|
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inquiry?: {
|
||
mapped?: {
|
||
MapTypNam?: string;
|
||
CarName?: string;
|
||
};
|
||
};
|
||
};
|
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statement?: {
|
||
admitsGuilt?: boolean;
|
||
claimsDamage?: boolean;
|
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acceptsExpertOpinion?: boolean;
|
||
};
|
||
}>;
|
||
|
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const firstParty = parties.find((p) => p.role === "FIRST");
|
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const secondParty = parties.find((p) => p.role === "SECOND");
|
||
|
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return {
|
||
requestId: String(doc._id),
|
||
status: String(doc.status ?? ""),
|
||
userComment: null,
|
||
requestCode: String(doc.publicId ?? ""),
|
||
date,
|
||
time,
|
||
updatedAtDate,
|
||
updatedAtTime,
|
||
lockFile: Boolean(workflow.locked),
|
||
lockTime: workflow.lockedAt
|
||
? new Date(workflow.lockedAt as string).toISOString()
|
||
: null,
|
||
type: String(doc.type ?? "THIRD_PARTY"),
|
||
blameStatus: String(doc.blameStatus ?? ""),
|
||
partiesInitialForms: {
|
||
firstParty: statementToFormKey(firstParty?.statement) ?? "",
|
||
secondParty: statementToFormKey(secondParty?.statement) ?? "",
|
||
},
|
||
partiesVehicles: {
|
||
firstPartyVehicle:
|
||
firstParty?.vehicle?.name ||
|
||
firstParty?.vehicle?.inquiry?.mapped?.MapTypNam ||
|
||
firstParty?.vehicle?.inquiry?.mapped?.CarName ||
|
||
"",
|
||
secondPartyVehicle:
|
||
secondParty?.vehicle?.name ||
|
||
secondParty?.vehicle?.inquiry?.mapped?.MapTypNam ||
|
||
secondParty?.vehicle?.inquiry?.mapped?.CarName ||
|
||
"",
|
||
}
|
||
|
||
};
|
||
}
|
||
|
||
/**
|
||
* Persist unlock when blame V2 workflow lock is older than {@link blameV2LockTtlMs}.
|
||
* V1 uses in-memory `scheduleUnlock`; V2 only stored `workflow.lockedAt`, so locks never cleared until now.
|
||
*/
|
||
private async expireBlameCaseWorkflowLockV2IfStale(
|
||
requestId: string,
|
||
): Promise<void> {
|
||
const request = await this.blameRequestDbService.findById(requestId);
|
||
if (!request?.workflow?.locked) {
|
||
return;
|
||
}
|
||
|
||
const lockedAt = request.workflow.lockedAt;
|
||
if (
|
||
lockedAt &&
|
||
Date.now() <
|
||
new Date(lockedAt as Date).getTime() + this.blameV2LockTtlMs
|
||
) {
|
||
return;
|
||
}
|
||
|
||
const lockedById = request.workflow.lockedBy?.actorId;
|
||
const filter: Record<string, unknown> = {
|
||
_id: new Types.ObjectId(requestId),
|
||
"workflow.locked": true,
|
||
};
|
||
if (lockedAt) {
|
||
filter["workflow.lockedAt"] = lockedAt;
|
||
} else if (lockedById) {
|
||
filter["workflow.lockedBy.actorId"] = new Types.ObjectId(
|
||
String(lockedById),
|
||
);
|
||
}
|
||
|
||
const cleared = await this.blameRequestDbService.findOneAndUpdate(
|
||
filter as any,
|
||
{
|
||
$set: { "workflow.locked": false },
|
||
$unset: { "workflow.lockedAt": "", "workflow.lockedBy": "" },
|
||
},
|
||
{ new: false },
|
||
);
|
||
|
||
if (!cleared) {
|
||
return;
|
||
}
|
||
|
||
if (!request.expert?.decision && lockedById) {
|
||
const rid = new Types.ObjectId(requestId).toString();
|
||
try {
|
||
await this.expertDbService.findOneAndUpdate(
|
||
{ _id: new Types.ObjectId(String(lockedById)) },
|
||
{
|
||
$inc: { "requestStats.totalChecked": -1 },
|
||
$pull: { countedRequests: rid } as any,
|
||
},
|
||
);
|
||
this.logger.warn(
|
||
`Blame case ${requestId} workflow lock expired; unlocked in DB and rolled back checked stat for expert ${lockedById}`,
|
||
);
|
||
} catch (e) {
|
||
this.logger.warn(
|
||
`Expert stat rollback failed after blame lock expiry ${requestId}`,
|
||
e,
|
||
);
|
||
}
|
||
}
|
||
}
|
||
|
||
public unlockApi(request, timer) {
|
||
return setTimeout(async () => {
|
||
try {
|
||
const r = await this.requestManagementDbService.findOne(request._id);
|
||
|
||
const updateExp: any = {
|
||
lockFile: false,
|
||
unlockTime: null,
|
||
};
|
||
|
||
const shouldDecrementChecked =
|
||
r.blameStatus === ReqBlameStatus.ReviewRequest &&
|
||
!r.expertSubmitReply &&
|
||
r.actorLocked?.actorId;
|
||
|
||
if (shouldDecrementChecked) {
|
||
updateExp.blameStatus = ReqBlameStatus.UnChecked;
|
||
|
||
await this.expertDbService.findOneAndUpdate(
|
||
{ _id: new Types.ObjectId(r.actorLocked.actorId) },
|
||
{
|
||
$inc: { "requestStats.totalChecked": -1 },
|
||
$pull: { countedRequests: r._id.toString() },
|
||
},
|
||
);
|
||
|
||
this.logger.warn(
|
||
`Request ${r._id} unlocked without reply — expert stats rolled back.`,
|
||
);
|
||
}
|
||
|
||
await this.requestManagementDbService.findByIdAndUpdate(
|
||
r._id.toString(),
|
||
updateExp,
|
||
);
|
||
this.logger.log(`Unlock completed for request: ${r._id}`);
|
||
} catch (error) {
|
||
this.logger.error(`Failed to unlock request ${request._id}`, error);
|
||
}
|
||
}, timer);
|
||
}
|
||
|
||
public scheduleUnlock(request) {
|
||
const unlockDelay = new Date(request.unlockTime).getTime() - Date.now();
|
||
if (unlockDelay <= 0) return; // already expired
|
||
|
||
setTimeout(async () => {
|
||
try {
|
||
// Double-check latest state before unlocking
|
||
const current = await this.requestManagementDbService.findOne(
|
||
request._id,
|
||
);
|
||
|
||
if (!current.lockFile || current.expertSubmitReply) {
|
||
// Already unlocked or replied
|
||
return;
|
||
}
|
||
|
||
// If expiry passed
|
||
if (current.unlockTime && new Date(current.unlockTime) <= new Date()) {
|
||
const shouldRollbackStats =
|
||
current.blameStatus === ReqBlameStatus.ReviewRequest &&
|
||
!current.expertSubmitReply &&
|
||
current.actorLocked?.actorId;
|
||
|
||
const update: any = {
|
||
lockFile: false,
|
||
unlockTime: null,
|
||
lockTime: null,
|
||
};
|
||
|
||
if (shouldRollbackStats) {
|
||
update.blameStatus = ReqBlameStatus.UnChecked;
|
||
|
||
await this.expertDbService.findOneAndUpdate(
|
||
{ _id: new Types.ObjectId(current.actorLocked.actorId) },
|
||
{
|
||
$inc: { "requestStats.totalChecked": -1 },
|
||
$pull: { countedRequests: current._id.toString() },
|
||
},
|
||
);
|
||
|
||
this.logger.warn(
|
||
`Request ${current._id} auto-unlocked (no reply) — expert stats rolled back.`,
|
||
);
|
||
}
|
||
|
||
await this.requestManagementDbService.findByIdAndUpdate(
|
||
String(current._id),
|
||
update,
|
||
);
|
||
|
||
this.logger.log(`Auto-unlock completed for request: ${current._id}`);
|
||
}
|
||
} catch (err) {
|
||
this.logger.error(`Auto-unlock failed for ${request._id}`, err);
|
||
}
|
||
}, unlockDelay);
|
||
}
|
||
|
||
async findOne(requestId: string, actorId: string) {
|
||
// 1. Fetch the main request document
|
||
const request = await this.requestManagementDbService.findOne(requestId);
|
||
if (!request) {
|
||
throw new NotFoundException("Request not found");
|
||
}
|
||
|
||
// 1.5. Reject CAR_BODY type requests as they don't need expert review
|
||
if (request.type === "CAR_BODY") {
|
||
throw new ForbiddenException(
|
||
"CAR_BODY type requests are automatically handled and do not require expert review.",
|
||
);
|
||
}
|
||
|
||
// 2. Initial validation to ensure the expert has access
|
||
// Check if locked by current expert and lock is still active
|
||
const isLockedByCurrentExpert =
|
||
String(request?.actorLocked?.actorId) === actorId && request.lockFile;
|
||
|
||
// Check if lock has expired
|
||
let isLockExpired = false;
|
||
if (request.unlockTime) {
|
||
const unlockTime = new Date(request.unlockTime).getTime();
|
||
const now = Date.now();
|
||
isLockExpired = now >= unlockTime;
|
||
}
|
||
|
||
if (isLockedByCurrentExpert && !isLockExpired) {
|
||
// This is the correct expert, and the file is locked to them, which is fine.
|
||
// They can access it even if they closed the browser and came back.
|
||
} else if (
|
||
(request.lockFile && !isLockExpired) ||
|
||
request.blameStatus === ReqBlameStatus.ReviewRequest
|
||
) {
|
||
// The file is locked by someone else, or lock expired but status hasn't updated yet
|
||
// Only block if lock is still active and not by current expert
|
||
if (request.lockFile && !isLockExpired && !isLockedByCurrentExpert) {
|
||
throw new BadRequestException("Request is locked by another expert");
|
||
}
|
||
}
|
||
|
||
// 3. Populate the resend links if the data exists
|
||
if (request.expertResendReply) {
|
||
const populatePartyLinks = async (
|
||
partyKey: "firstParty" | "secondParty",
|
||
) => {
|
||
const partyReply = request.expertResendReply[partyKey];
|
||
if (!partyReply) return;
|
||
|
||
// Populate the voice link
|
||
if (partyReply.voice) {
|
||
const voiceDoc = await this.userSignDbService.findById(
|
||
partyReply.voice.toString(),
|
||
);
|
||
if (voiceDoc) {
|
||
partyReply.voice = buildFileLink(voiceDoc.path);
|
||
}
|
||
}
|
||
|
||
// Populate the document links
|
||
if (partyReply.documents) {
|
||
for (const docType in partyReply.documents) {
|
||
const docId = partyReply.documents[docType];
|
||
if (docId) {
|
||
const doc = await this.blameDocumentDbService.findById(
|
||
docId.toString(),
|
||
);
|
||
if (doc) {
|
||
partyReply.documents[docType] = buildFileLink(doc.path); // Replace ID with URL
|
||
}
|
||
}
|
||
}
|
||
}
|
||
};
|
||
|
||
await populatePartyLinks("firstParty");
|
||
await populatePartyLinks("secondParty");
|
||
}
|
||
|
||
// 4. Populate the Signature Links from the correct reply object
|
||
// First, determine which reply object is the final, authoritative one.
|
||
const finalReply =
|
||
request.expertSubmitReplyFinal || request.expertSubmitReply;
|
||
|
||
if (finalReply) {
|
||
const populateSignatureLink = async (
|
||
commentField: "firstPartyComment" | "secondPartyComment",
|
||
) => {
|
||
const comment = finalReply[commentField];
|
||
// Check if the comment and its signDetail with a fileId exist
|
||
if (comment?.signDetail?.fileId) {
|
||
const signDoc = await this.userSignDbService.findById(
|
||
comment.signDetail.fileId.toString(),
|
||
);
|
||
if (signDoc) {
|
||
// Add a new 'fileUrl' property to the signDetail object
|
||
(comment.signDetail as any).fileUrl = buildFileLink(signDoc.path);
|
||
}
|
||
}
|
||
};
|
||
// Run the population for both parties' signatures on the correct reply object.
|
||
await populateSignatureLink("firstPartyComment");
|
||
await populateSignatureLink("secondPartyComment");
|
||
}
|
||
|
||
// 5. Format the date for display with Iran timezone (Asia/Tehran)
|
||
if (request.createdAt) {
|
||
const formattingOptions: Intl.DateTimeFormatOptions = {
|
||
timeZone: "Asia/Tehran",
|
||
year: "numeric",
|
||
month: "2-digit",
|
||
day: "2-digit",
|
||
hour: "2-digit",
|
||
minute: "2-digit",
|
||
second: "2-digit",
|
||
};
|
||
request.createdAt = new Date(request.createdAt).toLocaleString(
|
||
"fa-IR",
|
||
formattingOptions,
|
||
);
|
||
}
|
||
|
||
// 6. Return the fully populated request object
|
||
return request;
|
||
}
|
||
|
||
/**
|
||
* V2: Get blame case details by id from blameCases collection.
|
||
* Excludes history. Returns only non–CAR_BODY types. Builds file links for all evidence.
|
||
* Access control: Only allows viewing fresh requests or requests decided by current expert.
|
||
*/
|
||
async findOneV2(requestId: string, actor: any): Promise<Record<string, unknown>> {
|
||
try {
|
||
requireActorClientKey(actor);
|
||
const actorId = actor.sub;
|
||
const doc = await this.blameRequestDbService.findByIdWithoutHistory(requestId);
|
||
if (!doc) {
|
||
throw new NotFoundException("Request not found");
|
||
}
|
||
assertBlameCaseForExpertTenant(doc, actor);
|
||
const type = doc.type as string;
|
||
if (type === BlameRequestType.CAR_BODY) {
|
||
throw new ForbiddenException(
|
||
"CAR_BODY type requests are automatically handled and do not require expert review.",
|
||
);
|
||
}
|
||
|
||
// Access control
|
||
const expertInitiated = doc.expertInitiated === true;
|
||
const initiatedByFieldExpertId = doc.initiatedByFieldExpertId;
|
||
if (expertInitiated && initiatedByFieldExpertId && String(initiatedByFieldExpertId) !== actorId) {
|
||
throw new ForbiddenException(
|
||
"Only the field expert who created this file can view and review it.",
|
||
);
|
||
}
|
||
|
||
const decision = (doc.expert as any)?.decision;
|
||
const decidedByExpertId = decision?.decidedByExpertId;
|
||
if (decidedByExpertId && String(decidedByExpertId) !== actorId) {
|
||
throw new ForbiddenException(
|
||
"You do not have permission to view this request. It has been handled by another expert.",
|
||
);
|
||
}
|
||
|
||
const parties = Array.isArray(doc.parties) ? doc.parties : [];
|
||
|
||
const typedParties = parties as Array<{
|
||
vehicle?: {
|
||
inquiry?: {
|
||
mapped?: any;
|
||
};
|
||
};
|
||
evidence?: {
|
||
videoId?: string | number;
|
||
voices?: (string | number)[];
|
||
videoUrl?: string;
|
||
voiceUrls?: string[];
|
||
};
|
||
}>;
|
||
|
||
// Evidence (videos + voices)
|
||
for (const party of typedParties) {
|
||
if (!party.evidence) continue;
|
||
const evidence = party.evidence as Record<string, unknown>;
|
||
|
||
if (evidence.videoId) {
|
||
const videoDoc = await this.blameVideoDbService.findById(String(evidence.videoId));
|
||
if (videoDoc?.path) evidence.videoUrl = buildFileLink(videoDoc.path);
|
||
}
|
||
|
||
if (evidence.voices && Array.isArray(evidence.voices)) {
|
||
const voiceUrls: string[] = [];
|
||
for (const voiceId of evidence.voices) {
|
||
const voiceDoc = await this.blameVoiceDbService.findById(String(voiceId));
|
||
if (voiceDoc?.path) voiceUrls.push(buildFileLink(voiceDoc.path));
|
||
}
|
||
evidence.voiceUrls = voiceUrls;
|
||
}
|
||
}
|
||
|
||
// Date formatting
|
||
const createdAt = doc.createdAt ? new Date(doc.createdAt as string | number) : new Date();
|
||
const updatedAt = doc.updatedAt ? new Date(doc.updatedAt as string | number) : new Date();
|
||
|
||
|
||
const [createdDate, createdTime] = toJalaliDateAndTime(createdAt);
|
||
const [updatedDate, updatedTime] = toJalaliDateAndTime(updatedAt);
|
||
|
||
doc.createdAtFormatted = `${createdDate} ${createdTime}`;
|
||
doc.updatedAtFormatted = `${updatedDate} ${updatedTime}`;
|
||
|
||
// Omit heavy SandHub inquiry blob from expert response (keep other vehicle fields)
|
||
for (const party of typedParties) {
|
||
const veh = party?.vehicle as Record<string, unknown> | undefined;
|
||
if (veh && Object.prototype.hasOwnProperty.call(veh, "inquiry")) {
|
||
delete veh.inquiry;
|
||
}
|
||
}
|
||
|
||
return doc;
|
||
} catch (error) {
|
||
if (error instanceof HttpException) throw error;
|
||
|
||
this.logger.error(
|
||
"findOneV2 failed",
|
||
requestId,
|
||
error instanceof Error ? error.stack : String(error),
|
||
);
|
||
|
||
throw new InternalServerErrorException(
|
||
error instanceof Error ? error.message : "Failed to get blame case details",
|
||
);
|
||
}
|
||
}
|
||
|
||
|
||
async lockRequest(requestId: string, actorDetail) {
|
||
const existing = await this.requestManagementDbService.findOne(requestId);
|
||
if (!existing) {
|
||
throw new NotFoundException("Request not found");
|
||
}
|
||
if (existing.blameStatus === ReqBlameStatus.UserPending) {
|
||
throw new BadRequestException(
|
||
"Cannot lock request because blameStatus is UserPending",
|
||
);
|
||
}
|
||
|
||
const isLocked = !!existing.lockFile;
|
||
const lockedByCurrent =
|
||
String(existing?.actorLocked?.actorId || "") === String(actorDetail.sub);
|
||
const isLockExpired =
|
||
!!existing.unlockTime && Date.now() >= new Date(existing.unlockTime).getTime();
|
||
|
||
// Idempotent behavior: same expert can re-enter their locked file.
|
||
if (isLocked && lockedByCurrent && !isLockExpired) {
|
||
return { _id: requestId, lock: true, message: "Already locked by you" };
|
||
}
|
||
if (isLocked && !lockedByCurrent && !isLockExpired) {
|
||
throw new BadRequestException("Request is locked by another expert");
|
||
}
|
||
|
||
const fifteenMinutes = new Date(Date.now() + 15 * 60 * 1000);
|
||
const lockSnapshot = await this.snapshotFieldExpert(actorDetail.sub);
|
||
|
||
const updateResult = await this.requestManagementDbService.findOneAndUpdate(
|
||
{
|
||
_id: requestId,
|
||
blameStatus: { $ne: ReqBlameStatus.UserPending },
|
||
},
|
||
{
|
||
$set: {
|
||
lockFile: true,
|
||
blameStatus: ReqBlameStatus.ReviewRequest,
|
||
unlockTime: fifteenMinutes,
|
||
lockTime: new Date(),
|
||
actorLocked: {
|
||
fullName: actorDetail.fullName,
|
||
actorId: new Types.ObjectId(actorDetail.sub),
|
||
...(lockSnapshot && { expertProfileSnapshot: lockSnapshot }),
|
||
},
|
||
},
|
||
$push: {
|
||
actorsChecker: {
|
||
[ReqBlameStatus.ReviewRequest]: {
|
||
fullName: actorDetail.fullName,
|
||
actorId: new Types.ObjectId(actorDetail.sub),
|
||
},
|
||
Date: new Date(),
|
||
},
|
||
},
|
||
},
|
||
{ new: true },
|
||
);
|
||
|
||
if (!updateResult) {
|
||
throw new BadRequestException("Request already locked or invalid status");
|
||
}
|
||
|
||
// Update expert stats atomically (use findOneAndUpdate with conditions)
|
||
await this.updateDamageExpertStats(actorDetail.sub, requestId, "checked");
|
||
|
||
this.scheduleUnlock(updateResult);
|
||
return { _id: requestId, lock: true };
|
||
}
|
||
|
||
/**
|
||
* V2: Lock blame case for 15 minutes (blameCases collection).
|
||
* Sets workflow.locked, workflow.lockedBy, workflow.lockedAt.
|
||
* Checks if existing lock is expired and allows re-locking.
|
||
*/
|
||
async lockRequestV2(requestId: string, actorDetail: any): Promise<{ _id: string; lock: boolean }> {
|
||
try {
|
||
const now = new Date();
|
||
|
||
await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
|
||
// First, check the current state
|
||
const request = await this.blameRequestDbService.findById(requestId);
|
||
if (!request) {
|
||
throw new NotFoundException("Request not found");
|
||
}
|
||
|
||
assertBlameCaseForExpertTenant(request, actorDetail);
|
||
|
||
// Validate request is available for expert review
|
||
if (
|
||
request.status !== CaseStatus.WAITING_FOR_EXPERT ||
|
||
request.blameStatus !== BlameStatus.DISAGREEMENT
|
||
) {
|
||
throw new BadRequestException(
|
||
"Request is not available for expert review",
|
||
);
|
||
}
|
||
|
||
// Expert-initiated: only the initiating field expert can lock and review
|
||
if (
|
||
request.expertInitiated &&
|
||
request.initiatedByFieldExpertId &&
|
||
String(request.initiatedByFieldExpertId) !== actorDetail.sub
|
||
) {
|
||
throw new ForbiddenException(
|
||
"Only the field expert who created this file can lock and review it.",
|
||
);
|
||
}
|
||
|
||
// Check if locked and not expired
|
||
if (request.workflow?.locked) {
|
||
const lockedAt = request.workflow.lockedAt;
|
||
if (lockedAt) {
|
||
const lockExpiryTime =
|
||
new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
|
||
if (Date.now() < lockExpiryTime) {
|
||
// Lock is still valid
|
||
const lockedByActorId = String(
|
||
request.workflow.lockedBy?.actorId ?? "",
|
||
);
|
||
if (lockedByActorId === actorDetail.sub) {
|
||
throw new BadRequestException(
|
||
"You have already locked this request",
|
||
);
|
||
} else {
|
||
throw new BadRequestException(
|
||
"Request is currently locked by another expert",
|
||
);
|
||
}
|
||
}
|
||
// Lock expired, allow re-locking (continue below)
|
||
}
|
||
}
|
||
|
||
const lockSnapshot = await this.snapshotFieldExpert(actorDetail.sub);
|
||
|
||
// Lock the request (either unlocked or expired lock)
|
||
const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
|
||
requestId,
|
||
{
|
||
$set: {
|
||
"workflow.locked": true,
|
||
"workflow.lockedAt": now,
|
||
"workflow.lockedBy": {
|
||
actorId: new Types.ObjectId(actorDetail.sub),
|
||
actorName: actorDetail.fullName || "Unknown Expert",
|
||
actorRole: "expert",
|
||
...(lockSnapshot && { expertProfileSnapshot: lockSnapshot }),
|
||
},
|
||
},
|
||
},
|
||
);
|
||
|
||
if (!updateResult) {
|
||
throw new InternalServerErrorException("Failed to lock the request");
|
||
}
|
||
|
||
// Update expert stats (reusing existing helper)
|
||
await this.updateDamageExpertStats(actorDetail.sub, requestId, "checked");
|
||
|
||
if (request.type === BlameRequestType.THIRD_PARTY) {
|
||
const phones = (request.parties || [])
|
||
.map((p: any) => p?.person?.phoneNumber)
|
||
.filter((p: unknown): p is string => typeof p === "string" && p.length > 0);
|
||
const expertLastName =
|
||
actorDetail?.fullName?.trim()?.split(/\s+/).pop() || "کارشناس";
|
||
for (const phone of phones) {
|
||
await this.smsOrchestrationService.sendThirdPartyExpertStartedReviewNotice(
|
||
{
|
||
receptor: phone,
|
||
publicId: request.publicId,
|
||
expertLastName,
|
||
},
|
||
);
|
||
}
|
||
}
|
||
|
||
return { _id: requestId, lock: true };
|
||
} catch (error) {
|
||
if (error instanceof HttpException) throw error;
|
||
this.logger.error(
|
||
"lockRequestV2 failed",
|
||
requestId,
|
||
error instanceof Error ? error.stack : String(error),
|
||
);
|
||
throw new InternalServerErrorException(
|
||
error instanceof Error ? error.message : "Failed to lock blame case",
|
||
);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* V2: Request parties to resend documents/evidence (blameCases collection).
|
||
* Expert can request one or both parties to provide additional or better quality evidence.
|
||
*/
|
||
async resendRequestV2(
|
||
requestId: string,
|
||
resendDto: ResendRequestDto,
|
||
actor: any,
|
||
): Promise<{
|
||
requestId: string;
|
||
status: string;
|
||
parties: Array<{
|
||
partyId: string;
|
||
requestedItems: ResendItemType[];
|
||
requestedItemsUi: ReturnType<typeof buildResendItemsWithUi>;
|
||
description?: string;
|
||
}>;
|
||
}> {
|
||
try {
|
||
await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
|
||
|
||
requireActorClientKey(actor);
|
||
const actorId = actor.sub;
|
||
const request = await this.blameRequestDbService.findById(requestId);
|
||
|
||
if (!request) {
|
||
throw new NotFoundException("Request not found");
|
||
}
|
||
|
||
assertBlameCaseForExpertTenant(request, actor);
|
||
|
||
// Validate request is locked by current expert
|
||
if (!request.workflow?.locked) {
|
||
throw new ForbiddenException(
|
||
"You must lock the request before requesting document resend.",
|
||
);
|
||
}
|
||
|
||
const lockedByActorId = String(request.workflow?.lockedBy?.actorId || "");
|
||
if (lockedByActorId !== actorId) {
|
||
throw new ForbiddenException(
|
||
"Access denied. You are not the locked expert for this request.",
|
||
);
|
||
}
|
||
|
||
// Validate lock hasn't expired
|
||
const lockedAt = request.workflow?.lockedAt;
|
||
if (lockedAt) {
|
||
const lockExpiryTime =
|
||
new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
|
||
if (Date.now() > lockExpiryTime) {
|
||
throw new ForbiddenException(
|
||
"Your lock time has expired. Please lock the request again.",
|
||
);
|
||
}
|
||
}
|
||
|
||
// Validate at least one party is specified
|
||
if (!resendDto.parties || resendDto.parties.length === 0) {
|
||
throw new BadRequestException(
|
||
"At least one party must be specified for resend request",
|
||
);
|
||
}
|
||
|
||
// Validate no existing expert decision
|
||
if (request.expert?.decision) {
|
||
throw new ForbiddenException(
|
||
"Cannot request resend after expert decision has been made.",
|
||
);
|
||
}
|
||
|
||
const allowedItems = new Set<string>(Object.values(ResendItemType));
|
||
const partyIdsOnFile = new Set(
|
||
(request.parties || [])
|
||
.map((p) => (p.person?.userId ? String(p.person.userId) : ""))
|
||
.filter(Boolean),
|
||
);
|
||
|
||
for (const party of resendDto.parties) {
|
||
const uid = String(party.partyId);
|
||
if (!partyIdsOnFile.has(uid)) {
|
||
throw new BadRequestException(
|
||
`partyId ${uid} is not a party userId on this blame request.`,
|
||
);
|
||
}
|
||
for (const item of party.requestedItems || []) {
|
||
if (!allowedItems.has(String(item))) {
|
||
throw new BadRequestException(
|
||
`Invalid requestedItems value: ${item}. Use ResendItemType values.`,
|
||
);
|
||
}
|
||
}
|
||
}
|
||
|
||
const now = new Date();
|
||
const resendSnapshot = await this.snapshotFieldExpert(actorId);
|
||
|
||
const partyResendRequests = resendDto.parties.map((party) => {
|
||
const uid = String(party.partyId);
|
||
return {
|
||
partyId: new Types.ObjectId(uid),
|
||
requestedItems: party.requestedItems,
|
||
description: party.description || "",
|
||
requestedAt: now,
|
||
completed: false,
|
||
uploadedDocuments: {},
|
||
};
|
||
});
|
||
|
||
const updatePayload = {
|
||
$set: {
|
||
"workflow.locked": false,
|
||
"workflow.currentStep": "WAITING_FOR_DOCUMENT_RESEND",
|
||
"workflow.nextStep": "WAITING_FOR_GUILT_DECISION",
|
||
"expert.resend": {
|
||
parties: partyResendRequests,
|
||
requestedAt: now,
|
||
requestedByExpertId: new Types.ObjectId(actorId),
|
||
...(resendSnapshot && { expertProfileSnapshot: resendSnapshot }),
|
||
},
|
||
status: CaseStatus.WAITING_FOR_DOCUMENT_RESEND,
|
||
},
|
||
$unset: {
|
||
"workflow.lockedAt": "",
|
||
"workflow.lockedBy": "",
|
||
},
|
||
};
|
||
|
||
const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
|
||
requestId,
|
||
updatePayload,
|
||
);
|
||
|
||
if (!updateResult) {
|
||
throw new InternalServerErrorException(
|
||
"Failed to update request with resend request",
|
||
);
|
||
}
|
||
|
||
await this.requestManagementService.applyLinkedClaimsBlameResendStarted(
|
||
requestId,
|
||
);
|
||
|
||
const requestIdToken = String(request._id);
|
||
const partyPhoneByUserId = new Map<string, string>();
|
||
for (const p of request.parties || []) {
|
||
const uid = p?.person?.userId ? String(p.person.userId) : "";
|
||
const phone = p?.person?.phoneNumber;
|
||
if (uid && typeof phone === "string" && phone.length > 0) {
|
||
partyPhoneByUserId.set(uid, phone);
|
||
}
|
||
}
|
||
for (const p of partyResendRequests) {
|
||
const uid = String((p as any).partyId);
|
||
const phone = partyPhoneByUserId.get(uid);
|
||
if (!phone) continue;
|
||
const role =
|
||
String(request.parties?.find((x: any) => String(x?.person?.userId) === uid)?.role) ===
|
||
"SECOND"
|
||
? "SECOND"
|
||
: "FIRST";
|
||
await this.smsOrchestrationService.sendResendDocumentsNotice({
|
||
receptor: phone,
|
||
fileKind: "blame",
|
||
publicId: request.publicId,
|
||
link: this.smsOrchestrationService.buildBlamePartyLink(requestIdToken, role),
|
||
});
|
||
}
|
||
|
||
return {
|
||
requestId: String(request._id),
|
||
status: CaseStatus.WAITING_FOR_DOCUMENT_RESEND,
|
||
parties: partyResendRequests.map((p) => ({
|
||
partyId: String(p.partyId),
|
||
requestedItems: p.requestedItems as ResendItemType[],
|
||
requestedItemsUi: buildResendItemsWithUi(p.requestedItems as string[]),
|
||
description: p.description || undefined,
|
||
})),
|
||
};
|
||
} catch (error) {
|
||
if (error instanceof HttpException) throw error;
|
||
this.logger.error(
|
||
"resendRequestV2 failed",
|
||
requestId,
|
||
error instanceof Error ? error.stack : String(error),
|
||
);
|
||
throw new InternalServerErrorException(
|
||
error instanceof Error ? error.message : "Failed to request document resend",
|
||
);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* V2: Submit expert reply for blame case (blameCases collection).
|
||
* Validates lock ownership and expiry, stores decision, unlocks, moves to WAITING_FOR_SIGNATURES.
|
||
*
|
||
* Note: V1 `replyRequest` also handled an “objection” path (`expertResendReply`) by writing
|
||
* `expertSubmitReplyFinal` on the legacy request document. Blame V2 uses a single
|
||
* `expert.decision` on `blameCases`; resend is modeled as `expert.resend` *before* the first
|
||
* decision. If you need a second decision after signatures/objections, extend the schema
|
||
* (e.g. decision revision) and branch here similarly to V1.
|
||
*/
|
||
async replyRequestV2(
|
||
requestId: string,
|
||
reply: SubmitReplyDto,
|
||
actor: any,
|
||
): Promise<{ requestId: string; status: string }> {
|
||
try {
|
||
await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
|
||
requireActorClientKey(actor);
|
||
const actorId = actor.sub;
|
||
const request = await this.blameRequestDbService.findById(requestId);
|
||
|
||
if (!request) {
|
||
throw new NotFoundException("Request not found");
|
||
}
|
||
|
||
assertBlameCaseForExpertTenant(request, actor);
|
||
|
||
// Validate no decision exists yet
|
||
if (request.expert?.decision) {
|
||
throw new ForbiddenException(
|
||
"This request already has an expert decision.",
|
||
);
|
||
}
|
||
|
||
// Check if request is locked
|
||
if (!request.workflow?.locked) {
|
||
throw new ForbiddenException(
|
||
"You must lock the request before submitting a reply.",
|
||
);
|
||
}
|
||
|
||
const lockedByActorId = String(request.workflow?.lockedBy?.actorId || "");
|
||
const lockedAt = request.workflow?.lockedAt;
|
||
const isLockedByCurrentActor = lockedByActorId === actorId;
|
||
|
||
// Check if lock has expired (15 minutes)
|
||
let isLockExpired = false;
|
||
if (lockedAt) {
|
||
const lockExpiryTime =
|
||
new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
|
||
isLockExpired = Date.now() > lockExpiryTime;
|
||
}
|
||
|
||
// Handle different lock scenarios
|
||
if (!isLockedByCurrentActor) {
|
||
// Request is locked by another expert
|
||
if (isLockExpired) {
|
||
throw new ForbiddenException(
|
||
"You must lock the request first before submitting a reply.",
|
||
);
|
||
} else {
|
||
throw new ForbiddenException(
|
||
"This request is currently locked by another expert.",
|
||
);
|
||
}
|
||
}
|
||
|
||
// Current actor is the lock owner
|
||
if (isLockExpired) {
|
||
throw new ForbiddenException(
|
||
"Your lock time has expired. Please lock the request again before submitting.",
|
||
);
|
||
}
|
||
|
||
const now = new Date();
|
||
|
||
const expertProfileSnapshot = await this.snapshotFieldExpert(actorId);
|
||
|
||
// Build expert decision with fields
|
||
const decisionPayload: any = {
|
||
guiltyPartyId: new Types.ObjectId(String(reply.guiltyUserId)),
|
||
description: reply.description,
|
||
decidedAt: now,
|
||
decidedByExpertId: new Types.ObjectId(actorId),
|
||
...(expertProfileSnapshot && { expertProfileSnapshot }),
|
||
fields: {
|
||
accidentWay: {
|
||
id: reply.fields.accidentWay.id,
|
||
label: reply.fields.accidentWay.label,
|
||
},
|
||
accidentReason: {
|
||
id: reply.fields.accidentReason.id,
|
||
label: reply.fields.accidentReason.label,
|
||
fanavaran: reply.fields.accidentReason.fanavaran,
|
||
},
|
||
accidentType: {
|
||
id: reply.fields.accidentType.id,
|
||
label: reply.fields.accidentType.label,
|
||
},
|
||
},
|
||
};
|
||
|
||
const updatePayload = {
|
||
$set: {
|
||
"workflow.locked": false,
|
||
"workflow.currentStep": "WAITING_FOR_SIGNATURES",
|
||
"workflow.nextStep": null,
|
||
"expert.decision": decisionPayload,
|
||
status: CaseStatus.WAITING_FOR_SIGNATURES,
|
||
},
|
||
$push: {
|
||
"workflow.completedSteps": "WAITING_FOR_GUILT_DECISION",
|
||
},
|
||
$unset: {
|
||
"workflow.lockedAt": "",
|
||
"workflow.lockedBy": "",
|
||
},
|
||
};
|
||
|
||
const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
|
||
requestId,
|
||
updatePayload,
|
||
);
|
||
|
||
if (!updateResult) {
|
||
throw new InternalServerErrorException(
|
||
"Failed to update request with expert reply",
|
||
);
|
||
}
|
||
|
||
if (request.type === BlameRequestType.THIRD_PARTY) {
|
||
const requestIdToken = String(request._id);
|
||
const expertLastName =
|
||
actor?.fullName?.trim()?.split(/\s+/).pop() || "کارشناس";
|
||
for (const p of request.parties || []) {
|
||
const phone = p?.person?.phoneNumber;
|
||
if (!phone || typeof phone !== "string") continue;
|
||
const role = String(p?.role) === "SECOND" ? "SECOND" : "FIRST";
|
||
await this.smsOrchestrationService.sendSignatureReviewNotice({
|
||
receptor: phone,
|
||
fileKind: "blame",
|
||
publicId: request.publicId,
|
||
expertLastName,
|
||
link: this.smsOrchestrationService.buildBlamePartyLink(
|
||
requestIdToken,
|
||
role,
|
||
),
|
||
});
|
||
}
|
||
}
|
||
|
||
return {
|
||
requestId: String(request._id),
|
||
status: CaseStatus.WAITING_FOR_SIGNATURES,
|
||
};
|
||
} catch (error) {
|
||
if (error instanceof HttpException) throw error;
|
||
this.logger.error(
|
||
"replyRequestV2 failed",
|
||
requestId,
|
||
error instanceof Error ? error.stack : String(error),
|
||
);
|
||
throw new InternalServerErrorException(
|
||
error instanceof Error ? error.message : "Failed to submit expert reply",
|
||
);
|
||
}
|
||
}
|
||
|
||
async submitInPerson(
|
||
requestId: string,
|
||
actorId: string,
|
||
) {
|
||
try {
|
||
await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
|
||
const request = await this.blameRequestDbService.findById(requestId);
|
||
|
||
if (!request) {
|
||
throw new NotFoundException("Request not found");
|
||
}
|
||
|
||
// Validate no decision exists yet
|
||
if (request.expert?.decision) {
|
||
throw new ForbiddenException(
|
||
"This request already has an expert decision.",
|
||
);
|
||
}
|
||
|
||
// Check if request is locked
|
||
if (!request.workflow?.locked) {
|
||
throw new ForbiddenException(
|
||
"You must lock the request before submitting a reply.",
|
||
);
|
||
}
|
||
|
||
const lockedByActorId = String(request.workflow?.lockedBy?.actorId || "");
|
||
const lockedAt = request.workflow?.lockedAt;
|
||
const isLockedByCurrentActor = lockedByActorId === actorId;
|
||
|
||
// Check if lock has expired (15 minutes)
|
||
let isLockExpired = false;
|
||
if (lockedAt) {
|
||
const lockExpiryTime =
|
||
new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
|
||
isLockExpired = Date.now() > lockExpiryTime;
|
||
}
|
||
|
||
// Handle different lock scenarios
|
||
if (!isLockedByCurrentActor) {
|
||
// Request is locked by another expert
|
||
if (isLockExpired) {
|
||
throw new ForbiddenException(
|
||
"You must lock the request first before submitting a reply.",
|
||
);
|
||
} else {
|
||
throw new ForbiddenException(
|
||
"This request is currently locked by another expert.",
|
||
);
|
||
}
|
||
}
|
||
|
||
// Current actor is the lock owner
|
||
if (isLockExpired) {
|
||
throw new ForbiddenException(
|
||
"Your lock time has expired. Please lock the request again before submitting.",
|
||
);
|
||
}
|
||
|
||
const now = new Date();
|
||
const inPersonSnapshot = await this.snapshotFieldExpert(actorId);
|
||
|
||
// Build expert decision with fields
|
||
const decisionPayload: any = {
|
||
guiltyPartyId: null,
|
||
description: "حضوری مراجعه شود.",
|
||
decidedAt: now,
|
||
decidedByExpertId: new Types.ObjectId(actorId),
|
||
...(inPersonSnapshot && { expertProfileSnapshot: inPersonSnapshot }),
|
||
fields: {
|
||
accidentWay: null,
|
||
accidentReason: null,
|
||
accidentType: null,
|
||
},
|
||
};
|
||
|
||
const updatePayload = {
|
||
$set: {
|
||
"workflow.locked": false,
|
||
"workflow.currentStep": "COMPLETED",
|
||
"workflow.nextStep": null,
|
||
"expert.decision": decisionPayload,
|
||
status: CaseStatus.STOPPED,
|
||
},
|
||
$push: {
|
||
"workflow.completedSteps": "WAITING_FOR_GUILT_DECISION",
|
||
},
|
||
$unset: {
|
||
"workflow.lockedAt": "",
|
||
"workflow.lockedBy": "",
|
||
},
|
||
};
|
||
|
||
const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
|
||
requestId,
|
||
updatePayload,
|
||
);
|
||
|
||
if (!updateResult) {
|
||
throw new InternalServerErrorException(
|
||
"Failed to update request with expert reply",
|
||
);
|
||
}
|
||
|
||
return {
|
||
requestId: String(request._id),
|
||
status: CaseStatus.WAITING_FOR_SIGNATURES,
|
||
};
|
||
|
||
} catch (error) {
|
||
if (error instanceof HttpException) throw error;
|
||
this.logger.error(
|
||
"submitInPerson failed",
|
||
requestId,
|
||
error instanceof Error ? error.stack : String(error),
|
||
);
|
||
throw new InternalServerErrorException(
|
||
error instanceof Error ? error.message : "Failed to submit expert reply",
|
||
);
|
||
}
|
||
}
|
||
|
||
private async updateDamageExpertStats(
|
||
expertId: string,
|
||
requestId: string,
|
||
type: "checked" | "handled",
|
||
) {
|
||
if (!expertId || !requestId || !["checked", "handled"].includes(type)) {
|
||
console.warn("Invalid expertId, requestId, or type");
|
||
return;
|
||
}
|
||
|
||
const expert = await this.expertDbService.findOne({
|
||
_id: new Types.ObjectId(expertId),
|
||
});
|
||
|
||
if (!expert) {
|
||
console.warn("Expert not found:", expertId);
|
||
return;
|
||
}
|
||
|
||
const requestIdStr = new Types.ObjectId(requestId).toString();
|
||
const countedRequestIds =
|
||
expert.countedRequests?.map((id) => id.toString()) || [];
|
||
|
||
if (type === "checked" && countedRequestIds.includes(requestIdStr)) {
|
||
console.log(
|
||
`Request ${requestIdStr} already checked for expert ${expertId}`,
|
||
);
|
||
return;
|
||
}
|
||
|
||
const update: any = { $inc: {}, $push: {} };
|
||
|
||
if (type === "checked") {
|
||
update.$inc["requestStats.totalChecked"] = 1;
|
||
update.$push["countedRequests"] = requestIdStr;
|
||
} else if (type === "handled") {
|
||
update.$inc["requestStats.totalHandled"] = 1;
|
||
|
||
if (countedRequestIds.includes(requestIdStr)) {
|
||
update.$inc["requestStats.totalChecked"] = -1;
|
||
}
|
||
|
||
if (!countedRequestIds.includes(requestIdStr)) {
|
||
update.$push["countedRequests"] = requestIdStr;
|
||
} else {
|
||
delete update.$push;
|
||
}
|
||
}
|
||
|
||
const updateResult = await this.expertDbService.findOneAndUpdate(
|
||
{ _id: new Types.ObjectId(expertId) },
|
||
update,
|
||
);
|
||
|
||
if (!updateResult) {
|
||
console.warn("Failed to update expert stats for:", expertId);
|
||
} else {
|
||
console.log(`Expert stats updated (${type}) for expert:`, expertId);
|
||
}
|
||
}
|
||
|
||
async replyRequest(requestId: string, reply: SubmitReplyDto, userId: string) {
|
||
const request = await this.requestManagementDbService.findOne(requestId);
|
||
|
||
if (!request) {
|
||
throw new NotFoundException("Request not found");
|
||
}
|
||
if (String(request.actorLocked?.actorId) !== userId) {
|
||
throw new ForbiddenException(
|
||
"Access denied to this request. You are not the locked expert.",
|
||
);
|
||
}
|
||
|
||
// Check if lock has expired (unlockTime has passed)
|
||
if (request.unlockTime) {
|
||
const unlockTime = new Date(request.unlockTime).getTime();
|
||
const now = Date.now();
|
||
if (now >= unlockTime) {
|
||
throw new ForbiddenException("Your lock time has expired.");
|
||
}
|
||
} else if (request.unlockTime == null) {
|
||
throw new ForbiddenException("Your lock time has expired.");
|
||
}
|
||
|
||
if (!request.lockFile) {
|
||
throw new ForbiddenException(
|
||
"You must lock the request before submitting a reply.",
|
||
);
|
||
}
|
||
|
||
const isObjection = !!request.expertResendReply;
|
||
const replyField = isObjection
|
||
? "expertSubmitReplyFinal"
|
||
: "expertSubmitReply";
|
||
|
||
if (!isObjection && request.expertSubmitReply) {
|
||
throw new ForbiddenException(
|
||
"This request already has an initial expert reply.",
|
||
);
|
||
}
|
||
if (isObjection && request.expertSubmitReplyFinal) {
|
||
throw new ForbiddenException(
|
||
"This request already has a final expert reply.",
|
||
);
|
||
}
|
||
|
||
const expertProfileSnapshot = await this.snapshotFieldExpert(userId);
|
||
|
||
const newReplyObject = {
|
||
description: reply.description,
|
||
submitTime: new Date(),
|
||
guiltyUserId: reply.guiltyUserId,
|
||
fields: {
|
||
accidentWay: {
|
||
id: reply.fields.accidentWay.id,
|
||
label: reply.fields.accidentWay.label,
|
||
},
|
||
accidentReason: {
|
||
id: reply.fields.accidentReason.id,
|
||
label: reply.fields.accidentReason.label,
|
||
fanavaran: reply.fields.accidentReason.fanavaran,
|
||
},
|
||
accidentType: {
|
||
id: reply.fields.accidentType.id,
|
||
label: reply.fields.accidentType.label,
|
||
},
|
||
},
|
||
firstPartyComment: request.expertSubmitReply?.firstPartyComment || null,
|
||
secondPartyComment: request.expertSubmitReply?.secondPartyComment || null,
|
||
...(expertProfileSnapshot && { expertProfileSnapshot }),
|
||
};
|
||
|
||
const updatePayload: any = {
|
||
$set: {
|
||
lockFile: false,
|
||
blameStatus: ReqBlameStatus.CheckedRequest,
|
||
[replyField]: newReplyObject,
|
||
},
|
||
$push: {
|
||
actorsChecker: {
|
||
[ReqBlameStatus.CheckedRequest]: request.actorLocked,
|
||
Date: new Date(),
|
||
},
|
||
},
|
||
};
|
||
|
||
if (isObjection) {
|
||
updatePayload.$set.expertSubmitReply = newReplyObject;
|
||
}
|
||
|
||
try {
|
||
await this.requestManagementDbService.findAndUpdate(
|
||
{ _id: requestId },
|
||
updatePayload,
|
||
);
|
||
return {
|
||
requestId: request._id,
|
||
blameStatus: ReqBlameStatus.CheckedRequest,
|
||
};
|
||
} catch (error) {
|
||
this.logger.error("Failed to submit expert reply:", error);
|
||
throw new Error("Failed to submit expert reply");
|
||
}
|
||
}
|
||
|
||
async sendAgainRequest(
|
||
requestId: string,
|
||
resend: any,
|
||
userId: string,
|
||
req: any,
|
||
) {
|
||
const request = await this.requestManagementDbService.findOne(requestId);
|
||
if (!request) {
|
||
throw new NotFoundException("Request not found");
|
||
}
|
||
if (String(request.actorLocked?.actorId) !== userId) {
|
||
throw new ForbiddenException("Access denied to this request");
|
||
}
|
||
if (request.expertSubmitReply) {
|
||
throw new ForbiddenException("Request already has an expert reply");
|
||
}
|
||
if (request.unlockTime == null) {
|
||
throw new ForbiddenException("Your lock time has expired or was not set");
|
||
}
|
||
|
||
const partyType = req.route.path.split("/")[4];
|
||
const resendSnapshot = await this.snapshotFieldExpert(userId);
|
||
|
||
switch (partyType) {
|
||
case "first": {
|
||
if (request.expertResendReply?.firstParty) {
|
||
throw new ForbiddenException(
|
||
"Request has an expert resend reply for the first party",
|
||
);
|
||
}
|
||
|
||
const { firstPartyId, firstPartyDescription } = resend;
|
||
|
||
try {
|
||
await this.requestManagementDbService.findAndUpdate(
|
||
{ _id: requestId },
|
||
{
|
||
lockFile: false,
|
||
blameStatus: ReqBlameStatus.UserPending,
|
||
"expertResendReply.firstParty.firstPartyId": firstPartyId,
|
||
"expertResendReply.firstParty.firstPartyDescription":
|
||
firstPartyDescription,
|
||
...(resendSnapshot && {
|
||
expertResendByExpertProfileSnapshot: resendSnapshot,
|
||
}),
|
||
$push: {
|
||
actorsChecker: {
|
||
[ReqBlameStatus.UserPending]: request.actorLocked,
|
||
Date: new Date(),
|
||
},
|
||
},
|
||
},
|
||
);
|
||
} catch (error) {
|
||
this.logger.error("Failed to update for first party:", error);
|
||
throw error;
|
||
}
|
||
|
||
return {
|
||
requestId: request._id,
|
||
blameStatus: ReqBlameStatus.UserPending,
|
||
};
|
||
}
|
||
|
||
case "second": {
|
||
if (request.expertResendReply?.secondParty) {
|
||
throw new ForbiddenException(
|
||
"Request has an expert resend reply for the second party",
|
||
);
|
||
}
|
||
|
||
const { secondPartyId, secondPartyDescription } = resend;
|
||
|
||
try {
|
||
await this.requestManagementDbService.findAndUpdate(
|
||
{ _id: requestId },
|
||
{
|
||
lockFile: false,
|
||
blameStatus: ReqBlameStatus.UserPending,
|
||
"expertResendReply.secondParty.secondPartyId": secondPartyId,
|
||
"expertResendReply.secondParty.secondPartyDescription":
|
||
secondPartyDescription,
|
||
...(resendSnapshot && {
|
||
expertResendByExpertProfileSnapshot: resendSnapshot,
|
||
}),
|
||
$push: {
|
||
actorsChecker: {
|
||
[ReqBlameStatus.UserPending]: request.actorLocked,
|
||
Date: new Date(),
|
||
},
|
||
},
|
||
},
|
||
);
|
||
} catch (error) {
|
||
this.logger.error("Failed to update for second party:", error);
|
||
throw error;
|
||
}
|
||
|
||
// TODO notification for user parties
|
||
// TODO send SMS notification
|
||
// TODO send URI For USER
|
||
return {
|
||
requestId: request._id,
|
||
blameStatus: ReqBlameStatus.UserPending,
|
||
};
|
||
}
|
||
|
||
default:
|
||
throw new BadRequestException(
|
||
`Invalid party type in URL: ${partyType}`,
|
||
);
|
||
}
|
||
}
|
||
|
||
/// VIDEO SERVICE && VOICE SERVICE
|
||
// TODO add video service to Object Storage
|
||
async streamVideo(requestId): Promise<string> {
|
||
const request = await this.requestManagementDbService.findOne(requestId);
|
||
const video_path = await this.blameVideoDbService.findOne(
|
||
String(request.firstPartyDetails.firstPartyFile.firstPartyVideoId),
|
||
);
|
||
return buildFileLink(video_path.path);
|
||
}
|
||
|
||
async streamVoice(requestId, voiceId) {
|
||
try {
|
||
const voice = await this.blameVoiceDbService.findOne(voiceId);
|
||
if (!voice) throw new NotFoundException("not found voice");
|
||
if (String(voice.requestId) === requestId) {
|
||
return buildFileLink(voice.path);
|
||
} else {
|
||
throw new ForbiddenException(
|
||
"Can Not Access To This Voice Because Voice is Not Assign to RequestID",
|
||
);
|
||
}
|
||
} catch (er) {
|
||
if (er) throw new NotFoundException("voice not found ", er);
|
||
}
|
||
}
|
||
|
||
async getAccidentField() {
|
||
try {
|
||
const ac_reason = await readFile(
|
||
"src/static/ACCIDENT_REASON.json",
|
||
"utf-8",
|
||
);
|
||
const ac_type = await readFile("src/static/ACCIDENT_TYPE.json", "utf-8");
|
||
const ac_way = await readFile("src/static/ACCIDENT_WAY.json", "utf-8");
|
||
return {
|
||
accidentReason: JSON.parse(ac_reason),
|
||
accidentType: JSON.parse(ac_type),
|
||
accidentWay: JSON.parse(ac_way),
|
||
};
|
||
} catch (err) {
|
||
this.logger.error(err);
|
||
}
|
||
}
|
||
|
||
async inPersonVisit(requestId: string, actorDetail: any) {
|
||
const request = await this.requestManagementDbService.findOne(requestId);
|
||
if (!request) {
|
||
throw new NotFoundException("Blame not found");
|
||
}
|
||
|
||
const visitSnapshot = await this.snapshotFieldExpert(actorDetail.sub);
|
||
|
||
const updated = await this.requestManagementDbService.findAndUpdate(
|
||
{ _id: new Types.ObjectId(requestId) },
|
||
{
|
||
blameStatus: ReqBlameStatus.InPersonVisit,
|
||
...(visitSnapshot && {
|
||
fieldExpertInPersonVisitProfileSnapshot: visitSnapshot,
|
||
}),
|
||
},
|
||
);
|
||
|
||
await this.expertDbService.updateStats(
|
||
actorDetail.sub,
|
||
"handled",
|
||
requestId,
|
||
);
|
||
|
||
return updated;
|
||
}
|
||
|
||
}
|