import {
  BadRequestException,
  ForbiddenException,
  HttpException,
  Injectable,
  InternalServerErrorException,
  Logger,
  NotFoundException,
} from "@nestjs/common";
import {
  assertBlameCaseForExpertTenant,
  blameCaseAccessibleToExpert,
  requireActorClientKey,
} from "src/helpers/tenant-scope";
import {
  blameCaseStatusToReportBucket,
  initialBlameExpertReportBuckets,
} from "src/helpers/expert-panel-status-report";
import { RequestManagementDbService } from "src/request-management/entities/db-service/request-management.db.service";
import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
import {
  AllRequestDtoRs,
  AllRequestDtoV2,
  AllRequestDtoRsV2,
} from "./dto/all-request.dto";
import { UserType } from "src/Types&Enums/userType.enum";
import { SubmitReplyDto } from "./dto/reply.dto";
import { Types } from "mongoose";
import { BlameVideoDbService } from "src/request-management/entities/db-service/blame-video.db.service";
import { BlameVoiceDbService } from "src/request-management/entities/db-service/blame.voice.db.service";
import { ClientDbService } from "src/client/entities/db-service/client.db.service";
import { ReqBlameStatus } from "src/Types&Enums/blame-request-management/status.enum";
import { BlameStatus } from "src/Types&Enums/blame-request-management/blameStatus.enum";
import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
import { ResendItemType } from "src/Types&Enums/blame-request-management/resendItemType.enum";
import { buildResendItemsWithUi } from "src/Types&Enums/blame-request-management/resend-item-ui";
import { buildFileLink } from "src/helpers/urlCreator";
import { toJalaliDateAndTime } from "src/helpers/date-jalali";
import { ResendRequestDto } from "./dto/resend.dto";
import { readFile } from "fs/promises";
import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
import { BlameDocumentDbService } from "src/request-management/entities/db-service/blame-document.db.service";
import { UserSignDbService } from "src/request-management/entities/db-service/sign.db.service";
import { RequestManagementService } from "src/request-management/request-management.service";
import { snapshotFromFieldExpert } from "src/helpers/expert-profile-snapshot";
import { ExpertModel } from "src/users/entities/schema/expert.schema";
import { SmsOrchestrationService } from "src/sms-orchestration/sms-orchestration.service";

interface CheckedRequestEntry {
  CheckedRequest?: {
    actorId: string;
    fullName: string;
  };
  [key: string]: any;
}

function statementToFormKey(
  statement?: {
    admitsGuilt?: boolean;
    claimsDamage?: boolean;
    acceptsExpertOpinion?: boolean;
  },
): string | null {
  if (!statement) return null;
  if (statement.admitsGuilt) return "imGuilty";
  if (statement.claimsDamage) return "imDamaged";
  if (statement.acceptsExpertOpinion) return "expertOpinion";
  return null;
}

@Injectable()
export class ExpertBlameService {
  private readonly logger = new Logger(ExpertBlameService.name);

  /** Blame V2 `workflow.locked` TTL (must match checks in lock/reply/resend). */
  private readonly blameV2LockTtlMs = 15 * 60 * 1000;

  constructor(
    private readonly requestManagementDbService: RequestManagementDbService,
    private readonly blameRequestDbService: BlameRequestDbService,
    private readonly clientDbService: ClientDbService,
    private readonly blameVideoDbService: BlameVideoDbService,
    private readonly blameVoiceDbService: BlameVoiceDbService,
    private readonly expertDbService: ExpertDbService,
    private readonly blameDocumentDbService: BlameDocumentDbService,
    private readonly userSignDbService: UserSignDbService,
    private readonly requestManagementService: RequestManagementService,
    private readonly smsOrchestrationService: SmsOrchestrationService,
  ) { }

  /** Load immutable profile fields from `expert` for the acting field expert. */
  private async snapshotFieldExpert(actorId: string) {
    const expertDoc = await this.expertDbService.findOne({
      _id: new Types.ObjectId(actorId),
    });
    return snapshotFromFieldExpert(expertDoc as ExpertModel);
  }

  async findAll(actor: any): Promise<AllRequestDtoRs> {
    // 1. Fetch all potentially relevant requests from the database.
    // Exclude CAR_BODY type requests as they are automatically handled and don't need expert review
    const allRequests = await this.requestManagementDbService.findAll({
      "firstPartyDetails.firstPartyPlate": { $ne: null },
      "secondPartyDetails.secondPartyPlate": { $ne: null },
      blameStatus: {
        $in: [
          ReqBlameStatus.UnChecked,
          ReqBlameStatus.CloseRequest,
          ReqBlameStatus.CheckAgain,
          ReqBlameStatus.ReviewRequest,
        ],
      },
      // Both parties must have submitted their initial forms
      "firstPartyDetails.firstPartyInitialForm": { $exists: true },
      "secondPartyDetails.secondPartyInitialForm": { $exists: true },
      type: { $ne: "CAR_BODY" }, // Exclude CAR_BODY type requests
    });

    // 2. Filter requests that need expert review based on initial form logic
    // Expert is needed when there's a conflict (both claim damaged, both claim guilty, etc.)
    // Expert is NOT needed when one says imDamaged and the other says imGuilty (auto-resolved)
    const requestsNeedingExpert = [];
    for (const request of allRequests) {
      const firstPartyForm = request.firstPartyDetails?.firstPartyInitialForm;
      const secondPartyForm = request.secondPartyDetails?.secondPartyInitialForm;

      if (!firstPartyForm || !secondPartyForm) {
        continue; // Skip if forms are not complete
      }

      // Check if this can be auto-resolved (one says damaged, other says guilty)
      const canAutoResolve =
        (firstPartyForm.imDamaged && secondPartyForm.imGuilty) ||
        (secondPartyForm.imDamaged && firstPartyForm.imGuilty);

      // If it can be auto-resolved, skip it (no expert needed)
      if (canAutoResolve) {
        continue;
      }

      // Otherwise, expert is needed (both damaged, both guilty, or other conflicts)
      requestsNeedingExpert.push(request);
    }

    // 3. Filter the requests in memory based on the expert's specific access rights.
    const visibleRequests = [];
    for (const request of requestsNeedingExpert) {
      // For expert-initiated files, only show to the initiating expert
      if (request.expertInitiated && request.initiatedBy) {
        if (String(request.initiatedBy) !== actor.sub) {
          continue; // Skip if not the initiating expert
        }
        // Expert-initiated files are always visible to the initiating expert
        visibleRequests.push(request);
        continue;
      }

      // For normal files, use existing client-based filtering
      const firstPartyClientId =
        request.firstPartyDetails?.firstPartyClient?.clientId?.toString();
      const secondPartyClientId =
        request.secondPartyDetails?.secondPartyClient?.clientId?.toString();

      const partyClientIds = [firstPartyClientId, secondPartyClientId]
        .filter(Boolean)
        .map((id) => new Types.ObjectId(id));

      if (partyClientIds.length === 0) {
        continue;
      }

      let clientQuery: any = { _id: { $in: partyClientIds } };

      if (actor.userType === UserType.LEGAL) {
        clientQuery = {
          $and: [
            { _id: { $in: partyClientIds } },
            { _id: new Types.ObjectId(actor.clientKey) },
          ],
        };
      }

      const client = await this.clientDbService.findOne(clientQuery);

      if (!client) {
        continue;
      }

      const isExpertTypeMatch = client.useExpertMode === actor.userType;
      if (!isExpertTypeMatch) {
        continue;
      }

      if (request.blameStatus === ReqBlameStatus.CheckAgain) {
        if (String(request.actorLocked?.actorId) === actor.sub) {
          visibleRequests.push(request);
        }
      } else {
        visibleRequests.push(request);
      }
    }

    return new AllRequestDtoRs(visibleRequests);
  }

  /**
   * V2: List blame cases for current expert.
   * Shows: 
   * 1. Fresh requests (WAITING_FOR_EXPERT with no decision)
   * 2. Requests where current expert made the decision
   * Does NOT show requests decided by other experts.
   */
  /**
   * V2: Count blame cases for this expert’s tenant, grouped for dashboard:
   * `IN_PROGRESS` = OPEN + WAITING_FOR_SECOND_PARTY; other {@link CaseStatus} keys unchanged.
   */
  async getStatusReportBucketsV2(actor: any): Promise<Record<string, number>> {
    requireActorClientKey(actor);
    const rows = await this.blameRequestDbService.find({}, { lean: true });
    const buckets = initialBlameExpertReportBuckets();
    for (const doc of rows as Record<string, unknown>[]) {
      if (!this.blameDocIncludedInExpertTenantReport(doc, actor)) continue;
      const st = String(doc.status ?? "");
      const key = blameCaseStatusToReportBucket(st);
      buckets.all++;
      buckets[key] = (buckets[key] ?? 0) + 1;
    }
    return buckets;
  }

  /** Tenant + expert-initiated visibility (same as list, without queue filters). */
  private blameDocIncludedInExpertTenantReport(
    doc: Record<string, unknown>,
    actor: { sub: string; clientKey?: string },
  ): boolean {
    if (!blameCaseAccessibleToExpert(doc, actor)) {
      return false;
    }
    if (doc.expertInitiated && doc.initiatedByFieldExpertId) {
      return String(doc.initiatedByFieldExpertId) === String(actor.sub);
    }
    return true;
  }

  async findAllV2(actor: any): Promise<AllRequestDtoRsV2> {
    try {
      requireActorClientKey(actor);
      const expertId = actor.sub;

      // Fetch all DISAGREEMENT cases
      const allCases = await this.blameRequestDbService.find(
        {
          blameStatus: BlameStatus.DISAGREEMENT,
        },
        { lean: true },
      );

      // Filter to show only:
      // 1. Same insurance tenant (party clientId or expert-initiated by this actor)
      // 2. Fresh requests (WAITING_FOR_EXPERT and no decision)
      // 3. Requests decided by current expert
      // 4. Expert-initiated: only the initiating field expert sees them
      const visibleCases = (allCases as Record<string, unknown>[]).filter((doc) => {
        if (!blameCaseAccessibleToExpert(doc, actor)) {
          return false;
        }

        const expertInitiated = doc.expertInitiated === true;
        const initiatedByFieldExpertId = doc.initiatedByFieldExpertId;

        if (expertInitiated && initiatedByFieldExpertId) {
          if (String(initiatedByFieldExpertId) !== expertId) {
            return false; // Only the initiating field expert can see this file
          }
          return true; // Initiating expert can see their expert-initiated file
        }

        const status = doc.status as string;
        const decision = doc.expert as any;
        const decidedByExpertId = decision?.decision?.decidedByExpertId;
        const hasDecision = !!decision?.decision;

        // Fresh request (no decision yet)
        if (status === CaseStatus.WAITING_FOR_EXPERT && !hasDecision) {
          return true;
        }

        // Request decided by current expert
        if (decidedByExpertId && String(decidedByExpertId) === expertId) {
          return true;
        }

        // Locked by current expert but no decision yet
        const lockedBy = decision?.resend?.requestedByExpertId || (doc.workflow as any)?.lockedBy?.actorId;
        if (status === CaseStatus.WAITING_FOR_EXPERT && lockedBy && String(lockedBy) === expertId) {
          return true;
        }

        return false;
      });

      const staleIds = new Set<string>();
      for (const doc of visibleCases) {
        const w = doc.workflow as Record<string, unknown> | undefined;
        if (!w?.locked) continue;
        const la = w.lockedAt;
        if (!la) {
          staleIds.add(String(doc._id));
          continue;
        }
        if (
          Date.now() >=
          new Date(la as string | Date).getTime() + this.blameV2LockTtlMs
        ) {
          staleIds.add(String(doc._id));
        }
      }
      await Promise.all(
        [...staleIds].map((id) => this.expireBlameCaseWorkflowLockV2IfStale(id)),
      );
      for (const doc of visibleCases) {
        if (!staleIds.has(String(doc._id))) continue;
        const w = doc.workflow as Record<string, unknown>;
        if (w) {
          w.locked = false;
          delete w.lockedAt;
          delete w.lockedBy;
        }
      }

      const items: AllRequestDtoV2[] = visibleCases.map(
        (doc) => this.mapBlameRequestToListItemV2(doc),
      );
      return new AllRequestDtoRsV2(items);
    } catch (error) {
      if (error instanceof HttpException) throw error;
      this.logger.error("findAllV2 failed", error instanceof Error ? error.stack : String(error));
      throw new InternalServerErrorException(
        error instanceof Error ? error.message : "Failed to list blame cases",
      );
    }
  }

  private mapBlameRequestToListItemV2(
    doc: Record<string, unknown>,
  ): AllRequestDtoV2 {
    const createdAt = doc.createdAt ? new Date(doc.createdAt as string) : new Date();
    const updatedAt = doc.updatedAt ? new Date(doc.updatedAt as string) : new Date();
    const [date, time] = toJalaliDateAndTime(createdAt);
    const [updatedAtDate, updatedAtTime] = toJalaliDateAndTime(updatedAt);
    const workflow = (doc.workflow ?? {}) as Record<string, unknown>;
    const parties = (doc.parties ?? []) as Array<{
      role?: string;
      vehicle?: {
        name?: string;
        inquiry?: {
          mapped?: {
            MapTypNam?: string;
            CarName?: string;
          };
        };
      };
      statement?: {
        admitsGuilt?: boolean;
        claimsDamage?: boolean;
        acceptsExpertOpinion?: boolean;
      };
    }>;

    const firstParty = parties.find((p) => p.role === "FIRST");
    const secondParty = parties.find((p) => p.role === "SECOND");

    return {
      requestId: String(doc._id),
      status: String(doc.status ?? ""),
      userComment: null,
      requestCode: String(doc.publicId ?? ""),
      date,
      time,
      updatedAtDate,
      updatedAtTime,
      lockFile: Boolean(workflow.locked),
      lockTime: workflow.lockedAt
        ? new Date(workflow.lockedAt as string).toISOString()
        : null,
      type: String(doc.type ?? "THIRD_PARTY"),
      blameStatus: String(doc.blameStatus ?? ""),
      partiesInitialForms: {
        firstParty: statementToFormKey(firstParty?.statement) ?? "",
        secondParty: statementToFormKey(secondParty?.statement) ?? "",
      },
      partiesVehicles: {
        firstPartyVehicle:
        firstParty?.vehicle?.name ||
        firstParty?.vehicle?.inquiry?.mapped?.MapTypNam ||
        firstParty?.vehicle?.inquiry?.mapped?.CarName ||
        "",
      secondPartyVehicle:
        secondParty?.vehicle?.name ||
        secondParty?.vehicle?.inquiry?.mapped?.MapTypNam ||
        secondParty?.vehicle?.inquiry?.mapped?.CarName ||
        "",
      }

    };
  }

  /**
   * Persist unlock when blame V2 workflow lock is older than {@link blameV2LockTtlMs}.
   * V1 uses in-memory `scheduleUnlock`; V2 only stored `workflow.lockedAt`, so locks never cleared until now.
   */
  private async expireBlameCaseWorkflowLockV2IfStale(
    requestId: string,
  ): Promise<void> {
    const request = await this.blameRequestDbService.findById(requestId);
    if (!request?.workflow?.locked) {
      return;
    }

    const lockedAt = request.workflow.lockedAt;
    if (
      lockedAt &&
      Date.now() <
        new Date(lockedAt as Date).getTime() + this.blameV2LockTtlMs
    ) {
      return;
    }

    const lockedById = request.workflow.lockedBy?.actorId;
    const filter: Record<string, unknown> = {
      _id: new Types.ObjectId(requestId),
      "workflow.locked": true,
    };
    if (lockedAt) {
      filter["workflow.lockedAt"] = lockedAt;
    } else if (lockedById) {
      filter["workflow.lockedBy.actorId"] = new Types.ObjectId(
        String(lockedById),
      );
    }

    const cleared = await this.blameRequestDbService.findOneAndUpdate(
      filter as any,
      {
        $set: { "workflow.locked": false },
        $unset: { "workflow.lockedAt": "", "workflow.lockedBy": "" },
      },
      { new: false },
    );

    if (!cleared) {
      return;
    }

    if (!request.expert?.decision && lockedById) {
      const rid = new Types.ObjectId(requestId).toString();
      try {
        await this.expertDbService.findOneAndUpdate(
          { _id: new Types.ObjectId(String(lockedById)) },
          {
            $inc: { "requestStats.totalChecked": -1 },
            $pull: { countedRequests: rid } as any,
          },
        );
        this.logger.warn(
          `Blame case ${requestId} workflow lock expired; unlocked in DB and rolled back checked stat for expert ${lockedById}`,
        );
      } catch (e) {
        this.logger.warn(
          `Expert stat rollback failed after blame lock expiry ${requestId}`,
          e,
        );
      }
    }
  }

  public unlockApi(request, timer) {
    return setTimeout(async () => {
      try {
        const r = await this.requestManagementDbService.findOne(request._id);

        const updateExp: any = {
          lockFile: false,
          unlockTime: null,
        };

        const shouldDecrementChecked =
          r.blameStatus === ReqBlameStatus.ReviewRequest &&
          !r.expertSubmitReply &&
          r.actorLocked?.actorId;

        if (shouldDecrementChecked) {
          updateExp.blameStatus = ReqBlameStatus.UnChecked;

          await this.expertDbService.findOneAndUpdate(
            { _id: new Types.ObjectId(r.actorLocked.actorId) },
            {
              $inc: { "requestStats.totalChecked": -1 },
              $pull: { countedRequests: r._id.toString() },
            },
          );

          this.logger.warn(
            `Request ${r._id} unlocked without reply — expert stats rolled back.`,
          );
        }

        await this.requestManagementDbService.findByIdAndUpdate(
          r._id.toString(),
          updateExp,
        );
        this.logger.log(`Unlock completed for request: ${r._id}`);
      } catch (error) {
        this.logger.error(`Failed to unlock request ${request._id}`, error);
      }
    }, timer);
  }

  public scheduleUnlock(request) {
    const unlockDelay = new Date(request.unlockTime).getTime() - Date.now();
    if (unlockDelay <= 0) return; // already expired

    setTimeout(async () => {
      try {
        // Double-check latest state before unlocking
        const current = await this.requestManagementDbService.findOne(
          request._id,
        );

        if (!current.lockFile || current.expertSubmitReply) {
          // Already unlocked or replied
          return;
        }

        // If expiry passed
        if (current.unlockTime && new Date(current.unlockTime) <= new Date()) {
          const shouldRollbackStats =
            current.blameStatus === ReqBlameStatus.ReviewRequest &&
            !current.expertSubmitReply &&
            current.actorLocked?.actorId;

          const update: any = {
            lockFile: false,
            unlockTime: null,
            lockTime: null,
          };

          if (shouldRollbackStats) {
            update.blameStatus = ReqBlameStatus.UnChecked;

            await this.expertDbService.findOneAndUpdate(
              { _id: new Types.ObjectId(current.actorLocked.actorId) },
              {
                $inc: { "requestStats.totalChecked": -1 },
                $pull: { countedRequests: current._id.toString() },
              },
            );

            this.logger.warn(
              `Request ${current._id} auto-unlocked (no reply) — expert stats rolled back.`,
            );
          }

          await this.requestManagementDbService.findByIdAndUpdate(
            String(current._id),
            update,
          );

          this.logger.log(`Auto-unlock completed for request: ${current._id}`);
        }
      } catch (err) {
        this.logger.error(`Auto-unlock failed for ${request._id}`, err);
      }
    }, unlockDelay);
  }

  async findOne(requestId: string, actorId: string) {
    // 1. Fetch the main request document
    const request = await this.requestManagementDbService.findOne(requestId);
    if (!request) {
      throw new NotFoundException("Request not found");
    }

    // 1.5. Reject CAR_BODY type requests as they don't need expert review
    if (request.type === "CAR_BODY") {
      throw new ForbiddenException(
        "CAR_BODY type requests are automatically handled and do not require expert review.",
      );
    }

    // 2. Initial validation to ensure the expert has access
    // Check if locked by current expert and lock is still active
    const isLockedByCurrentExpert =
      String(request?.actorLocked?.actorId) === actorId && request.lockFile;

    // Check if lock has expired
    let isLockExpired = false;
    if (request.unlockTime) {
      const unlockTime = new Date(request.unlockTime).getTime();
      const now = Date.now();
      isLockExpired = now >= unlockTime;
    }

    if (isLockedByCurrentExpert && !isLockExpired) {
      // This is the correct expert, and the file is locked to them, which is fine.
      // They can access it even if they closed the browser and came back.
    } else if (
      (request.lockFile && !isLockExpired) ||
      request.blameStatus === ReqBlameStatus.ReviewRequest
    ) {
      // The file is locked by someone else, or lock expired but status hasn't updated yet
      // Only block if lock is still active and not by current expert
      if (request.lockFile && !isLockExpired && !isLockedByCurrentExpert) {
        throw new BadRequestException("Request is locked by another expert");
      }
    }

    // 3. Populate the resend links if the data exists
    if (request.expertResendReply) {
      const populatePartyLinks = async (
        partyKey: "firstParty" | "secondParty",
      ) => {
        const partyReply = request.expertResendReply[partyKey];
        if (!partyReply) return;

        // Populate the voice link
        if (partyReply.voice) {
          const voiceDoc = await this.userSignDbService.findById(
            partyReply.voice.toString(),
          );
          if (voiceDoc) {
            partyReply.voice = buildFileLink(voiceDoc.path);
          }
        }

        // Populate the document links
        if (partyReply.documents) {
          for (const docType in partyReply.documents) {
            const docId = partyReply.documents[docType];
            if (docId) {
              const doc = await this.blameDocumentDbService.findById(
                docId.toString(),
              );
              if (doc) {
                partyReply.documents[docType] = buildFileLink(doc.path); // Replace ID with URL
              }
            }
          }
        }
      };

      await populatePartyLinks("firstParty");
      await populatePartyLinks("secondParty");
    }

    // 4. Populate the Signature Links from the correct reply object
    // First, determine which reply object is the final, authoritative one.
    const finalReply =
      request.expertSubmitReplyFinal || request.expertSubmitReply;

    if (finalReply) {
      const populateSignatureLink = async (
        commentField: "firstPartyComment" | "secondPartyComment",
      ) => {
        const comment = finalReply[commentField];
        // Check if the comment and its signDetail with a fileId exist
        if (comment?.signDetail?.fileId) {
          const signDoc = await this.userSignDbService.findById(
            comment.signDetail.fileId.toString(),
          );
          if (signDoc) {
            // Add a new 'fileUrl' property to the signDetail object
            (comment.signDetail as any).fileUrl = buildFileLink(signDoc.path);
          }
        }
      };
      // Run the population for both parties' signatures on the correct reply object.
      await populateSignatureLink("firstPartyComment");
      await populateSignatureLink("secondPartyComment");
    }

    // 5. Format the date for display with Iran timezone (Asia/Tehran)
    if (request.createdAt) {
      const formattingOptions: Intl.DateTimeFormatOptions = {
        timeZone: "Asia/Tehran",
        year: "numeric",
        month: "2-digit",
        day: "2-digit",
        hour: "2-digit",
        minute: "2-digit",
        second: "2-digit",
      };
      request.createdAt = new Date(request.createdAt).toLocaleString(
        "fa-IR",
        formattingOptions,
      );
    }

    // 6. Return the fully populated request object
    return request;
  }

  /**
   * V2: Get blame case details by id from blameCases collection.
   * Excludes history. Returns only non–CAR_BODY types. Builds file links for all evidence.
   * Access control: Only allows viewing fresh requests or requests decided by current expert.
   */
  async findOneV2(requestId: string, actor: any): Promise<Record<string, unknown>> {
    try {
      requireActorClientKey(actor);
      const actorId = actor.sub;
      const doc = await this.blameRequestDbService.findByIdWithoutHistory(requestId);
      if (!doc) {
        throw new NotFoundException("Request not found");
      }
      assertBlameCaseForExpertTenant(doc, actor);
      const type = doc.type as string;
      if (type === BlameRequestType.CAR_BODY) {
        throw new ForbiddenException(
          "CAR_BODY type requests are automatically handled and do not require expert review.",
        );
      }

      // Access control
      const expertInitiated = doc.expertInitiated === true;
      const initiatedByFieldExpertId = doc.initiatedByFieldExpertId;
      if (expertInitiated && initiatedByFieldExpertId && String(initiatedByFieldExpertId) !== actorId) {
        throw new ForbiddenException(
          "Only the field expert who created this file can view and review it.",
        );
      }

      const decision = (doc.expert as any)?.decision;
      const decidedByExpertId = decision?.decidedByExpertId;
      if (decidedByExpertId && String(decidedByExpertId) !== actorId) {
        throw new ForbiddenException(
          "You do not have permission to view this request. It has been handled by another expert.",
        );
      }

      const parties = Array.isArray(doc.parties) ? doc.parties : [];

      const typedParties = parties as Array<{
        vehicle?: {
          inquiry?: {
            mapped?: any;
          };
        };
        evidence?: {
          videoId?: string | number;
          voices?: (string | number)[];
          videoUrl?: string;
          voiceUrls?: string[];
        };
      }>;

      // Evidence (videos + voices)
      for (const party of typedParties) {
        if (!party.evidence) continue;
        const evidence = party.evidence as Record<string, unknown>;

        if (evidence.videoId) {
          const videoDoc = await this.blameVideoDbService.findById(String(evidence.videoId));
          if (videoDoc?.path) evidence.videoUrl = buildFileLink(videoDoc.path);
        }

        if (evidence.voices && Array.isArray(evidence.voices)) {
          const voiceUrls: string[] = [];
          for (const voiceId of evidence.voices) {
            const voiceDoc = await this.blameVoiceDbService.findById(String(voiceId));
            if (voiceDoc?.path) voiceUrls.push(buildFileLink(voiceDoc.path));
          }
          evidence.voiceUrls = voiceUrls;
        }
      }

      // Date formatting
      const createdAt = doc.createdAt ? new Date(doc.createdAt as string | number) : new Date();
      const updatedAt = doc.updatedAt ? new Date(doc.updatedAt as string | number) : new Date();


      const [createdDate, createdTime] = toJalaliDateAndTime(createdAt);
      const [updatedDate, updatedTime] = toJalaliDateAndTime(updatedAt);

      doc.createdAtFormatted = `${createdDate} ${createdTime}`;
      doc.updatedAtFormatted = `${updatedDate} ${updatedTime}`;

      // Omit heavy SandHub inquiry blob from expert response (keep other vehicle fields)
      for (const party of typedParties) {
        const veh = party?.vehicle as Record<string, unknown> | undefined;
        if (veh && Object.prototype.hasOwnProperty.call(veh, "inquiry")) {
          delete veh.inquiry;
        }
      }

      return doc;
    } catch (error) {
      if (error instanceof HttpException) throw error;

      this.logger.error(
        "findOneV2 failed",
        requestId,
        error instanceof Error ? error.stack : String(error),
      );

      throw new InternalServerErrorException(
        error instanceof Error ? error.message : "Failed to get blame case details",
      );
    }
  }


  async lockRequest(requestId: string, actorDetail) {
    const existing = await this.requestManagementDbService.findOne(requestId);
    if (!existing) {
      throw new NotFoundException("Request not found");
    }
    if (existing.blameStatus === ReqBlameStatus.UserPending) {
      throw new BadRequestException(
        "Cannot lock request because blameStatus is UserPending",
      );
    }

    const isLocked = !!existing.lockFile;
    const lockedByCurrent =
      String(existing?.actorLocked?.actorId || "") === String(actorDetail.sub);
    const isLockExpired =
      !!existing.unlockTime && Date.now() >= new Date(existing.unlockTime).getTime();

    // Idempotent behavior: same expert can re-enter their locked file.
    if (isLocked && lockedByCurrent && !isLockExpired) {
      return { _id: requestId, lock: true, message: "Already locked by you" };
    }
    if (isLocked && !lockedByCurrent && !isLockExpired) {
      throw new BadRequestException("Request is locked by another expert");
    }

    const fifteenMinutes = new Date(Date.now() + 15 * 60 * 1000);
    const lockSnapshot = await this.snapshotFieldExpert(actorDetail.sub);

    const updateResult = await this.requestManagementDbService.findOneAndUpdate(
      {
        _id: requestId,
        blameStatus: { $ne: ReqBlameStatus.UserPending },
      },
      {
        $set: {
          lockFile: true,
          blameStatus: ReqBlameStatus.ReviewRequest,
          unlockTime: fifteenMinutes,
          lockTime: new Date(),
          actorLocked: {
            fullName: actorDetail.fullName,
            actorId: new Types.ObjectId(actorDetail.sub),
            ...(lockSnapshot && { expertProfileSnapshot: lockSnapshot }),
          },
        },
        $push: {
          actorsChecker: {
            [ReqBlameStatus.ReviewRequest]: {
              fullName: actorDetail.fullName,
              actorId: new Types.ObjectId(actorDetail.sub),
            },
            Date: new Date(),
          },
        },
      },
      { new: true },
    );

    if (!updateResult) {
      throw new BadRequestException("Request already locked or invalid status");
    }

    // Update expert stats atomically (use findOneAndUpdate with conditions)
    await this.updateDamageExpertStats(actorDetail.sub, requestId, "checked");

    this.scheduleUnlock(updateResult);
    return { _id: requestId, lock: true };
  }

  /**
   * V2: Lock blame case for 15 minutes (blameCases collection).
   * Sets workflow.locked, workflow.lockedBy, workflow.lockedAt.
   * Checks if existing lock is expired and allows re-locking.
   */
  async lockRequestV2(requestId: string, actorDetail: any): Promise<{ _id: string; lock: boolean }> {
    try {
      const now = new Date();

      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
      // First, check the current state
      const request = await this.blameRequestDbService.findById(requestId);
      if (!request) {
        throw new NotFoundException("Request not found");
      }

      assertBlameCaseForExpertTenant(request, actorDetail);

      // Validate request is available for expert review
      if (
        request.status !== CaseStatus.WAITING_FOR_EXPERT ||
        request.blameStatus !== BlameStatus.DISAGREEMENT
      ) {
        throw new BadRequestException(
          "Request is not available for expert review",
        );
      }

      // Expert-initiated: only the initiating field expert can lock and review
      if (
        request.expertInitiated &&
        request.initiatedByFieldExpertId &&
        String(request.initiatedByFieldExpertId) !== actorDetail.sub
      ) {
        throw new ForbiddenException(
          "Only the field expert who created this file can lock and review it.",
        );
      }

      // Check if locked and not expired
      if (request.workflow?.locked) {
        const lockedAt = request.workflow.lockedAt;
        if (lockedAt) {
          const lockExpiryTime =
            new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
          if (Date.now() < lockExpiryTime) {
            // Lock is still valid
            const lockedByActorId = String(
              request.workflow.lockedBy?.actorId ?? "",
            );
            if (lockedByActorId === actorDetail.sub) {
              throw new BadRequestException(
                "You have already locked this request",
              );
            } else {
              throw new BadRequestException(
                "Request is currently locked by another expert",
              );
            }
          }
          // Lock expired, allow re-locking (continue below)
        }
      }

      const lockSnapshot = await this.snapshotFieldExpert(actorDetail.sub);

      // Lock the request (either unlocked or expired lock)
      const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
        requestId,
        {
          $set: {
            "workflow.locked": true,
            "workflow.lockedAt": now,
            "workflow.lockedBy": {
              actorId: new Types.ObjectId(actorDetail.sub),
              actorName: actorDetail.fullName || "Unknown Expert",
              actorRole: "expert",
              ...(lockSnapshot && { expertProfileSnapshot: lockSnapshot }),
            },
          },
        },
      );

      if (!updateResult) {
        throw new InternalServerErrorException("Failed to lock the request");
      }

      // Update expert stats (reusing existing helper)
      await this.updateDamageExpertStats(actorDetail.sub, requestId, "checked");

      if (request.type === BlameRequestType.THIRD_PARTY) {
        const phones = (request.parties || [])
          .map((p: any) => p?.person?.phoneNumber)
          .filter((p: unknown): p is string => typeof p === "string" && p.length > 0);
        const expertLastName =
          actorDetail?.fullName?.trim()?.split(/\s+/).pop() || "کارشناس";
        for (const phone of phones) {
          await this.smsOrchestrationService.sendThirdPartyExpertStartedReviewNotice(
            {
              receptor: phone,
              publicId: request.publicId,
              expertLastName,
            },
          );
        }
      }

      return { _id: requestId, lock: true };
    } catch (error) {
      if (error instanceof HttpException) throw error;
      this.logger.error(
        "lockRequestV2 failed",
        requestId,
        error instanceof Error ? error.stack : String(error),
      );
      throw new InternalServerErrorException(
        error instanceof Error ? error.message : "Failed to lock blame case",
      );
    }
  }

  /**
   * V2: Request parties to resend documents/evidence (blameCases collection).
   * Expert can request one or both parties to provide additional or better quality evidence.
   */
  async resendRequestV2(
    requestId: string,
    resendDto: ResendRequestDto,
    actor: any,
  ): Promise<{
    requestId: string;
    status: string;
    parties: Array<{
      partyId: string;
      requestedItems: ResendItemType[];
      requestedItemsUi: ReturnType<typeof buildResendItemsWithUi>;
      description?: string;
    }>;
  }> {
    try {
      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);

      requireActorClientKey(actor);
      const actorId = actor.sub;
      const request = await this.blameRequestDbService.findById(requestId);

      if (!request) {
        throw new NotFoundException("Request not found");
      }

      assertBlameCaseForExpertTenant(request, actor);

      // Validate request is locked by current expert
      if (!request.workflow?.locked) {
        throw new ForbiddenException(
          "You must lock the request before requesting document resend.",
        );
      }

      const lockedByActorId = String(request.workflow?.lockedBy?.actorId || "");
      if (lockedByActorId !== actorId) {
        throw new ForbiddenException(
          "Access denied. You are not the locked expert for this request.",
        );
      }

      // Validate lock hasn't expired
      const lockedAt = request.workflow?.lockedAt;
      if (lockedAt) {
        const lockExpiryTime =
          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
        if (Date.now() > lockExpiryTime) {
          throw new ForbiddenException(
            "Your lock time has expired. Please lock the request again.",
          );
        }
      }

      // Validate at least one party is specified
      if (!resendDto.parties || resendDto.parties.length === 0) {
        throw new BadRequestException(
          "At least one party must be specified for resend request",
        );
      }

      // Validate no existing expert decision
      if (request.expert?.decision) {
        throw new ForbiddenException(
          "Cannot request resend after expert decision has been made.",
        );
      }

      const allowedItems = new Set<string>(Object.values(ResendItemType));
      const partyIdsOnFile = new Set(
        (request.parties || [])
          .map((p) => (p.person?.userId ? String(p.person.userId) : ""))
          .filter(Boolean),
      );

      for (const party of resendDto.parties) {
        const uid = String(party.partyId);
        if (!partyIdsOnFile.has(uid)) {
          throw new BadRequestException(
            `partyId ${uid} is not a party userId on this blame request.`,
          );
        }
        for (const item of party.requestedItems || []) {
          if (!allowedItems.has(String(item))) {
            throw new BadRequestException(
              `Invalid requestedItems value: ${item}. Use ResendItemType values.`,
            );
          }
        }
      }

      const now = new Date();
      const resendSnapshot = await this.snapshotFieldExpert(actorId);

      const partyResendRequests = resendDto.parties.map((party) => {
        const uid = String(party.partyId);
        return {
          partyId: new Types.ObjectId(uid),
          requestedItems: party.requestedItems,
          description: party.description || "",
          requestedAt: now,
          completed: false,
          uploadedDocuments: {},
        };
      });

      const updatePayload = {
        $set: {
          "workflow.locked": false,
          "workflow.currentStep": "WAITING_FOR_DOCUMENT_RESEND",
          "workflow.nextStep": "WAITING_FOR_GUILT_DECISION",
          "expert.resend": {
            parties: partyResendRequests,
            requestedAt: now,
            requestedByExpertId: new Types.ObjectId(actorId),
            ...(resendSnapshot && { expertProfileSnapshot: resendSnapshot }),
          },
          status: CaseStatus.WAITING_FOR_DOCUMENT_RESEND,
        },
        $unset: {
          "workflow.lockedAt": "",
          "workflow.lockedBy": "",
        },
      };

      const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
        requestId,
        updatePayload,
      );

      if (!updateResult) {
        throw new InternalServerErrorException(
          "Failed to update request with resend request",
        );
      }

      await this.requestManagementService.applyLinkedClaimsBlameResendStarted(
        requestId,
      );

      const requestIdToken = String(request._id);
      const partyPhoneByUserId = new Map<string, string>();
      for (const p of request.parties || []) {
        const uid = p?.person?.userId ? String(p.person.userId) : "";
        const phone = p?.person?.phoneNumber;
        if (uid && typeof phone === "string" && phone.length > 0) {
          partyPhoneByUserId.set(uid, phone);
        }
      }
      for (const p of partyResendRequests) {
        const uid = String((p as any).partyId);
        const phone = partyPhoneByUserId.get(uid);
        if (!phone) continue;
        const role =
          String(request.parties?.find((x: any) => String(x?.person?.userId) === uid)?.role) ===
          "SECOND"
            ? "SECOND"
            : "FIRST";
        await this.smsOrchestrationService.sendResendDocumentsNotice({
          receptor: phone,
          fileKind: "blame",
          publicId: request.publicId,
          link: this.smsOrchestrationService.buildBlamePartyLink(requestIdToken, role),
        });
      }

      return {
        requestId: String(request._id),
        status: CaseStatus.WAITING_FOR_DOCUMENT_RESEND,
        parties: partyResendRequests.map((p) => ({
          partyId: String(p.partyId),
          requestedItems: p.requestedItems as ResendItemType[],
          requestedItemsUi: buildResendItemsWithUi(p.requestedItems as string[]),
          description: p.description || undefined,
        })),
      };
    } catch (error) {
      if (error instanceof HttpException) throw error;
      this.logger.error(
        "resendRequestV2 failed",
        requestId,
        error instanceof Error ? error.stack : String(error),
      );
      throw new InternalServerErrorException(
        error instanceof Error ? error.message : "Failed to request document resend",
      );
    }
  }

  /**
   * V2: Submit expert reply for blame case (blameCases collection).
   * Validates lock ownership and expiry, stores decision, unlocks, moves to WAITING_FOR_SIGNATURES.
   *
   * Note: V1 `replyRequest` also handled an “objection” path (`expertResendReply`) by writing
   * `expertSubmitReplyFinal` on the legacy request document. Blame V2 uses a single
   * `expert.decision` on `blameCases`; resend is modeled as `expert.resend` *before* the first
   * decision. If you need a second decision after signatures/objections, extend the schema
   * (e.g. decision revision) and branch here similarly to V1.
   */
  async replyRequestV2(
    requestId: string,
    reply: SubmitReplyDto,
    actor: any,
  ): Promise<{ requestId: string; status: string }> {
    try {
      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
      requireActorClientKey(actor);
      const actorId = actor.sub;
      const request = await this.blameRequestDbService.findById(requestId);

      if (!request) {
        throw new NotFoundException("Request not found");
      }

      assertBlameCaseForExpertTenant(request, actor);

      // Validate no decision exists yet
      if (request.expert?.decision) {
        throw new ForbiddenException(
          "This request already has an expert decision.",
        );
      }

      // Check if request is locked
      if (!request.workflow?.locked) {
        throw new ForbiddenException(
          "You must lock the request before submitting a reply.",
        );
      }

      const lockedByActorId = String(request.workflow?.lockedBy?.actorId || "");
      const lockedAt = request.workflow?.lockedAt;
      const isLockedByCurrentActor = lockedByActorId === actorId;

      // Check if lock has expired (15 minutes)
      let isLockExpired = false;
      if (lockedAt) {
        const lockExpiryTime =
          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
        isLockExpired = Date.now() > lockExpiryTime;
      }

      // Handle different lock scenarios
      if (!isLockedByCurrentActor) {
        // Request is locked by another expert
        if (isLockExpired) {
          throw new ForbiddenException(
            "You must lock the request first before submitting a reply.",
          );
        } else {
          throw new ForbiddenException(
            "This request is currently locked by another expert.",
          );
        }
      }

      // Current actor is the lock owner
      if (isLockExpired) {
        throw new ForbiddenException(
          "Your lock time has expired. Please lock the request again before submitting.",
        );
      }

      const now = new Date();

      const expertProfileSnapshot = await this.snapshotFieldExpert(actorId);

      // Build expert decision with fields
      const decisionPayload: any = {
        guiltyPartyId: new Types.ObjectId(String(reply.guiltyUserId)),
        description: reply.description,
        decidedAt: now,
        decidedByExpertId: new Types.ObjectId(actorId),
        ...(expertProfileSnapshot && { expertProfileSnapshot }),
        fields: {
          accidentWay: {
            id: reply.fields.accidentWay.id,
            label: reply.fields.accidentWay.label,
          },
          accidentReason: {
            id: reply.fields.accidentReason.id,
            label: reply.fields.accidentReason.label,
            fanavaran: reply.fields.accidentReason.fanavaran,
          },
          accidentType: {
            id: reply.fields.accidentType.id,
            label: reply.fields.accidentType.label,
          },
        },
      };

      const updatePayload = {
        $set: {
          "workflow.locked": false,
          "workflow.currentStep": "WAITING_FOR_SIGNATURES",
          "workflow.nextStep": null,
          "expert.decision": decisionPayload,
          status: CaseStatus.WAITING_FOR_SIGNATURES,
        },
        $push: {
          "workflow.completedSteps": "WAITING_FOR_GUILT_DECISION",
        },
        $unset: {
          "workflow.lockedAt": "",
          "workflow.lockedBy": "",
        },
      };

      const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
        requestId,
        updatePayload,
      );

      if (!updateResult) {
        throw new InternalServerErrorException(
          "Failed to update request with expert reply",
        );
      }

      if (request.type === BlameRequestType.THIRD_PARTY) {
        const requestIdToken = String(request._id);
        const expertLastName =
          actor?.fullName?.trim()?.split(/\s+/).pop() || "کارشناس";
        for (const p of request.parties || []) {
          const phone = p?.person?.phoneNumber;
          if (!phone || typeof phone !== "string") continue;
          const role = String(p?.role) === "SECOND" ? "SECOND" : "FIRST";
          await this.smsOrchestrationService.sendSignatureReviewNotice({
            receptor: phone,
            fileKind: "blame",
            publicId: request.publicId,
            expertLastName,
            link: this.smsOrchestrationService.buildBlamePartyLink(
              requestIdToken,
              role,
            ),
          });
        }
      }

      return {
        requestId: String(request._id),
        status: CaseStatus.WAITING_FOR_SIGNATURES,
      };
    } catch (error) {
      if (error instanceof HttpException) throw error;
      this.logger.error(
        "replyRequestV2 failed",
        requestId,
        error instanceof Error ? error.stack : String(error),
      );
      throw new InternalServerErrorException(
        error instanceof Error ? error.message : "Failed to submit expert reply",
      );
    }
  }

  async submitInPerson(
    requestId: string,
    actorId: string,
  ) {
    try {
      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
      const request = await this.blameRequestDbService.findById(requestId);

      if (!request) {
        throw new NotFoundException("Request not found");
      }

      // Validate no decision exists yet
      if (request.expert?.decision) {
        throw new ForbiddenException(
          "This request already has an expert decision.",
        );
      }

      // Check if request is locked
      if (!request.workflow?.locked) {
        throw new ForbiddenException(
          "You must lock the request before submitting a reply.",
        );
      }

      const lockedByActorId = String(request.workflow?.lockedBy?.actorId || "");
      const lockedAt = request.workflow?.lockedAt;
      const isLockedByCurrentActor = lockedByActorId === actorId;

      // Check if lock has expired (15 minutes)
      let isLockExpired = false;
      if (lockedAt) {
        const lockExpiryTime =
          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
        isLockExpired = Date.now() > lockExpiryTime;
      }

      // Handle different lock scenarios
      if (!isLockedByCurrentActor) {
        // Request is locked by another expert
        if (isLockExpired) {
          throw new ForbiddenException(
            "You must lock the request first before submitting a reply.",
          );
        } else {
          throw new ForbiddenException(
            "This request is currently locked by another expert.",
          );
        }
      }

      // Current actor is the lock owner
      if (isLockExpired) {
        throw new ForbiddenException(
          "Your lock time has expired. Please lock the request again before submitting.",
        );
      }

      const now = new Date();
      const inPersonSnapshot = await this.snapshotFieldExpert(actorId);

      // Build expert decision with fields
      const decisionPayload: any = {
        guiltyPartyId: null,
        description: "حضوری مراجعه شود.",
        decidedAt: now,
        decidedByExpertId: new Types.ObjectId(actorId),
        ...(inPersonSnapshot && { expertProfileSnapshot: inPersonSnapshot }),
        fields: {
          accidentWay: null,
          accidentReason: null,
          accidentType: null,
        },
      };

      const updatePayload = {
        $set: {
          "workflow.locked": false,
          "workflow.currentStep": "COMPLETED",
          "workflow.nextStep": null,
          "expert.decision": decisionPayload,
          status: CaseStatus.STOPPED,
        },
        $push: {
          "workflow.completedSteps": "WAITING_FOR_GUILT_DECISION",
        },
        $unset: {
          "workflow.lockedAt": "",
          "workflow.lockedBy": "",
        },
      };

      const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
        requestId,
        updatePayload,
      );

      if (!updateResult) {
        throw new InternalServerErrorException(
          "Failed to update request with expert reply",
        );
      }

      return {
        requestId: String(request._id),
        status: CaseStatus.WAITING_FOR_SIGNATURES,
      };

    } catch (error) {
      if (error instanceof HttpException) throw error;
      this.logger.error(
        "submitInPerson failed",
        requestId,
        error instanceof Error ? error.stack : String(error),
      );
      throw new InternalServerErrorException(
        error instanceof Error ? error.message : "Failed to submit expert reply",
      );
    }
  }

  private async updateDamageExpertStats(
    expertId: string,
    requestId: string,
    type: "checked" | "handled",
  ) {
    if (!expertId || !requestId || !["checked", "handled"].includes(type)) {
      console.warn("Invalid expertId, requestId, or type");
      return;
    }

    const expert = await this.expertDbService.findOne({
      _id: new Types.ObjectId(expertId),
    });

    if (!expert) {
      console.warn("Expert not found:", expertId);
      return;
    }

    const requestIdStr = new Types.ObjectId(requestId).toString();
    const countedRequestIds =
      expert.countedRequests?.map((id) => id.toString()) || [];

    if (type === "checked" && countedRequestIds.includes(requestIdStr)) {
      console.log(
        `Request ${requestIdStr} already checked for expert ${expertId}`,
      );
      return;
    }

    const update: any = { $inc: {}, $push: {} };

    if (type === "checked") {
      update.$inc["requestStats.totalChecked"] = 1;
      update.$push["countedRequests"] = requestIdStr;
    } else if (type === "handled") {
      update.$inc["requestStats.totalHandled"] = 1;

      if (countedRequestIds.includes(requestIdStr)) {
        update.$inc["requestStats.totalChecked"] = -1;
      }

      if (!countedRequestIds.includes(requestIdStr)) {
        update.$push["countedRequests"] = requestIdStr;
      } else {
        delete update.$push;
      }
    }

    const updateResult = await this.expertDbService.findOneAndUpdate(
      { _id: new Types.ObjectId(expertId) },
      update,
    );

    if (!updateResult) {
      console.warn("Failed to update expert stats for:", expertId);
    } else {
      console.log(`Expert stats updated (${type}) for expert:`, expertId);
    }
  }

  async replyRequest(requestId: string, reply: SubmitReplyDto, userId: string) {
    const request = await this.requestManagementDbService.findOne(requestId);

    if (!request) {
      throw new NotFoundException("Request not found");
    }
    if (String(request.actorLocked?.actorId) !== userId) {
      throw new ForbiddenException(
        "Access denied to this request. You are not the locked expert.",
      );
    }

    // Check if lock has expired (unlockTime has passed)
    if (request.unlockTime) {
      const unlockTime = new Date(request.unlockTime).getTime();
      const now = Date.now();
      if (now >= unlockTime) {
        throw new ForbiddenException("Your lock time has expired.");
      }
    } else if (request.unlockTime == null) {
      throw new ForbiddenException("Your lock time has expired.");
    }

    if (!request.lockFile) {
      throw new ForbiddenException(
        "You must lock the request before submitting a reply.",
      );
    }

    const isObjection = !!request.expertResendReply;
    const replyField = isObjection
      ? "expertSubmitReplyFinal"
      : "expertSubmitReply";

    if (!isObjection && request.expertSubmitReply) {
      throw new ForbiddenException(
        "This request already has an initial expert reply.",
      );
    }
    if (isObjection && request.expertSubmitReplyFinal) {
      throw new ForbiddenException(
        "This request already has a final expert reply.",
      );
    }

    const expertProfileSnapshot = await this.snapshotFieldExpert(userId);

    const newReplyObject = {
      description: reply.description,
      submitTime: new Date(),
      guiltyUserId: reply.guiltyUserId,
      fields: {
        accidentWay: {
          id: reply.fields.accidentWay.id,
          label: reply.fields.accidentWay.label,
        },
        accidentReason: {
          id: reply.fields.accidentReason.id,
          label: reply.fields.accidentReason.label,
          fanavaran: reply.fields.accidentReason.fanavaran,
        },
        accidentType: {
          id: reply.fields.accidentType.id,
          label: reply.fields.accidentType.label,
        },
      },
      firstPartyComment: request.expertSubmitReply?.firstPartyComment || null,
      secondPartyComment: request.expertSubmitReply?.secondPartyComment || null,
      ...(expertProfileSnapshot && { expertProfileSnapshot }),
    };

    const updatePayload: any = {
      $set: {
        lockFile: false,
        blameStatus: ReqBlameStatus.CheckedRequest,
        [replyField]: newReplyObject,
      },
      $push: {
        actorsChecker: {
          [ReqBlameStatus.CheckedRequest]: request.actorLocked,
          Date: new Date(),
        },
      },
    };

    if (isObjection) {
      updatePayload.$set.expertSubmitReply = newReplyObject;
    }

    try {
      await this.requestManagementDbService.findAndUpdate(
        { _id: requestId },
        updatePayload,
      );
      return {
        requestId: request._id,
        blameStatus: ReqBlameStatus.CheckedRequest,
      };
    } catch (error) {
      this.logger.error("Failed to submit expert reply:", error);
      throw new Error("Failed to submit expert reply");
    }
  }

  async sendAgainRequest(
    requestId: string,
    resend: any,
    userId: string,
    req: any,
  ) {
    const request = await this.requestManagementDbService.findOne(requestId);
    if (!request) {
      throw new NotFoundException("Request not found");
    }
    if (String(request.actorLocked?.actorId) !== userId) {
      throw new ForbiddenException("Access denied to this request");
    }
    if (request.expertSubmitReply) {
      throw new ForbiddenException("Request already has an expert reply");
    }
    if (request.unlockTime == null) {
      throw new ForbiddenException("Your lock time has expired or was not set");
    }

    const partyType = req.route.path.split("/")[4];
    const resendSnapshot = await this.snapshotFieldExpert(userId);

    switch (partyType) {
      case "first": {
        if (request.expertResendReply?.firstParty) {
          throw new ForbiddenException(
            "Request has an expert resend reply for the first party",
          );
        }

        const { firstPartyId, firstPartyDescription } = resend;

        try {
          await this.requestManagementDbService.findAndUpdate(
            { _id: requestId },
            {
              lockFile: false,
              blameStatus: ReqBlameStatus.UserPending,
              "expertResendReply.firstParty.firstPartyId": firstPartyId,
              "expertResendReply.firstParty.firstPartyDescription":
                firstPartyDescription,
              ...(resendSnapshot && {
                expertResendByExpertProfileSnapshot: resendSnapshot,
              }),
              $push: {
                actorsChecker: {
                  [ReqBlameStatus.UserPending]: request.actorLocked,
                  Date: new Date(),
                },
              },
            },
          );
        } catch (error) {
          this.logger.error("Failed to update for first party:", error);
          throw error;
        }

        return {
          requestId: request._id,
          blameStatus: ReqBlameStatus.UserPending,
        };
      }

      case "second": {
        if (request.expertResendReply?.secondParty) {
          throw new ForbiddenException(
            "Request has an expert resend reply for the second party",
          );
        }

        const { secondPartyId, secondPartyDescription } = resend;

        try {
          await this.requestManagementDbService.findAndUpdate(
            { _id: requestId },
            {
              lockFile: false,
              blameStatus: ReqBlameStatus.UserPending,
              "expertResendReply.secondParty.secondPartyId": secondPartyId,
              "expertResendReply.secondParty.secondPartyDescription":
                secondPartyDescription,
              ...(resendSnapshot && {
                expertResendByExpertProfileSnapshot: resendSnapshot,
              }),
              $push: {
                actorsChecker: {
                  [ReqBlameStatus.UserPending]: request.actorLocked,
                  Date: new Date(),
                },
              },
            },
          );
        } catch (error) {
          this.logger.error("Failed to update for second party:", error);
          throw error;
        }

        // TODO notification for user parties
        // TODO send SMS notification
        // TODO send URI For USER
        return {
          requestId: request._id,
          blameStatus: ReqBlameStatus.UserPending,
        };
      }

      default:
        throw new BadRequestException(
          `Invalid party type in URL: ${partyType}`,
        );
    }
  }

  /// VIDEO SERVICE && VOICE SERVICE
  // TODO add video service to Object Storage
  async streamVideo(requestId): Promise<string> {
    const request = await this.requestManagementDbService.findOne(requestId);
    const video_path = await this.blameVideoDbService.findOne(
      String(request.firstPartyDetails.firstPartyFile.firstPartyVideoId),
    );
    return buildFileLink(video_path.path);
  }

  async streamVoice(requestId, voiceId) {
    try {
      const voice = await this.blameVoiceDbService.findOne(voiceId);
      if (!voice) throw new NotFoundException("not found voice");
      if (String(voice.requestId) === requestId) {
        return buildFileLink(voice.path);
      } else {
        throw new ForbiddenException(
          "Can Not Access To This Voice Because Voice is Not Assign to RequestID",
        );
      }
    } catch (er) {
      if (er) throw new NotFoundException("voice not found ", er);
    }
  }

  async getAccidentField() {
    try {
      const ac_reason = await readFile(
        "src/static/ACCIDENT_REASON.json",
        "utf-8",
      );
      const ac_type = await readFile("src/static/ACCIDENT_TYPE.json", "utf-8");
      const ac_way = await readFile("src/static/ACCIDENT_WAY.json", "utf-8");
      return {
        accidentReason: JSON.parse(ac_reason),
        accidentType: JSON.parse(ac_type),
        accidentWay: JSON.parse(ac_way),
      };
    } catch (err) {
      this.logger.error(err);
    }
  }

  async inPersonVisit(requestId: string, actorDetail: any) {
    const request = await this.requestManagementDbService.findOne(requestId);
    if (!request) {
      throw new NotFoundException("Blame not found");
    }

    const visitSnapshot = await this.snapshotFieldExpert(actorDetail.sub);

    const updated = await this.requestManagementDbService.findAndUpdate(
      { _id: new Types.ObjectId(requestId) },
      {
        blameStatus: ReqBlameStatus.InPersonVisit,
        ...(visitSnapshot && {
          fieldExpertInPersonVisitProfileSnapshot: visitSnapshot,
        }),
      },
    );

    await this.expertDbService.updateStats(
      actorDetail.sub,
      "handled",
      requestId,
    );

    return updated;
  }

}