47 lines
1.2 KiB
Markdown
47 lines
1.2 KiB
Markdown
---
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last_updated: 2025-07-15
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tags: [workflow, steps, blame, claim, yara724]
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source: import-knowledge
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---
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# Workflow Steps — Yara724 Case Lifecycle
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Granular progression within each phase. Steps are ordered — a Case moves through them sequentially.
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## Relationships
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- **Case** is the top-level entity — contains one Blame and one Claim.
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- **Blame** determines whether the Case proceeds to **Claim** (via Expert) or resolves directly (parties agree).
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- **Claim** is only active when Blame results in DISAGREEMENT and Expert is involved.
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- A Case can end at any point via CANCELLED or AUTO_CLOSED.
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## Blame Steps
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1. CREATED
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2. FIRST_BLAME_CONFESSION
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3. FIRST_VIDEO
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4. FIRST_INITIAL_FORM
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5. FIRST_LOCATION
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6. FIRST_VOICE
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7. FIRST_DESCRIPTION
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8. FIRST_INVITE_SECOND
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9. SECOND_INITIAL_FORM
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10. SECOND_LOCATION
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11. SECOND_VOICE
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12. SECOND_DESCRIPTION
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## Claim Workflow Steps
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1. CLAIM_CREATED
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2. SELECT_OUTER_PARTS
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3. SELECT_OTHER_PARTS
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4. CAPTURE_PART_DAMAGES
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5. UPLOAD_REQUIRED_DOCUMENTS
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6. USER_SUBMISSION_COMPLETE
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7. USER_EXPERT_RESEND (user fulfills Expert's request for more documents/photos)
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8. EXPERT_DAMAGE_ASSESSMENT
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9. EXPERT_FINAL_REPLY (after user objection — Expert's last priced reply)
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10. EXPERT_COST_EVALUATION
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11. INSURER_REVIEW
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12. CLAIM_COMPLETED
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