YARA-1133

Reviewed-on: Yara724/api#217

.env.example

@@ -5,6 +5,10 @@ NODE_ENV =
 PORT =
 CLIENT_ID =
 CLIENT_NAME =
+FANAVARAN_CLIENT=parsian
+INSURANCE_CORP_ID='شرکت بيمه پارسيان(بيمه گر)'
+CLAIM_V2_TOTAL_PAYMENT_CAP_ENABLED=false
+CLAIM_V2_TOTAL_PAYMENT_CAP_TOMAN=53000000
 # ---------------------------------------------
 # 🌐 Application URLs
 # ---------------------------------------------
@@ -36,6 +40,7 @@ MONGO_URI = 'mongodb://${MONGO_USER}:${MONGO_PASS}@${MONGO_HOST}:${MONGO_PORT}/$
 # ---------------------------------------------
 JWT_SECRET =
 JWT_EXPIRY =
+CAPTCHA_ENABLED = true
 
 # ---------------------------------------------
 # 🧩 SanHub Microservice
@@ -60,6 +65,24 @@ SMS_PROVIDER =
 SMS_API_KEY =
 AUTH_SMS_TEMPLATE =
 EXP_OTP_TIME =
+FAKE_OTP =
+
+# ---------------------------------------------
+# 🌐 Proxy Configuration (Local Development Only)
+# ---------------------------------------------
+# NOTE: These proxy settings are for local development only.
+# When deploying to the server, comment out or remove these lines
+# as the server IP is already whitelisted by Fanavaran.
+# SOCKS_PROXY_HOST = localhost
+# SOCKS_PROXY_PORT = 6565
+
+# ---------------------------------------------
+# 🏢 Fanavaran Insurance Corp
+# ---------------------------------------------
+# Caption from Fanavaran insurance-corp lookup used to resolve InsuranceCorpId
+# for damage-case payloads. Must match a Caption in the insurance-corp code-list.
+# Example: "شرکت بيمه تجارت نو"
+INSURANCE_CORP_ID =
 
 # ---------------------------------------------
 # ⚙️  Application Features / Flags

.woodpecker.yml

@@ -0,0 +1,142 @@
+# yara724/api — development deployment (Deploy-Develop)
+# Manual tasks: see ci-cd/TASK.md
+# Requires: repo marked Trusted in Woodpecker (host volume mounts)
+
+when:
+  - event: push
+    branch: main
+  - event: manual
+
+skip_clone: true
+
+variables:
+  - &host_workspace /data/1-deploy/gitea/yara724/api
+  - &workspace_volume /data/1-deploy/gitea/yara724/api:/workspace
+  - &host_ssh /home/talieh/.ssh:/root/.ssh:ro
+  - &pipeline_env
+    WORKSPACE: *host_workspace
+    PROJECT_NAME: Yara724 API
+    ENVIRONMENT: Development
+    APPLICATION_URL: https://y724-user.ittalie.ir/api
+    GIT_COMMIT_URL: https://git.ittalie.com/Yara724/api/commit/
+    GIT_BRANCH: main
+    COMPOSE_FILE: docker-compose.yml
+    SUCCESS_COLOR: "#36a64f"
+    FAILURE_COLOR: "#dc3545"
+
+steps:
+  pull:
+    image: docker.arvancloud.ir/alpine/git:latest
+    environment:
+      <<: *pipeline_env
+      GIT_SSH_COMMAND: ssh -o UserKnownHostsFile=/tmp/known_hosts -o StrictHostKeyChecking=yes
+    volumes:
+      - *workspace_volume
+      - *host_ssh
+    commands:
+      - git config --global --add safe.directory /workspace
+      - mkdir -p /tmp && ssh-keyscan -H git.ittalie.com >> /tmp/known_hosts
+      - cd /workspace
+      - git pull origin main
+      - date +%s > /workspace/.wp-deploy-start
+
+  deploy:
+    image: docker.arvancloud.ir/docker:24-cli
+    environment:
+      <<: *pipeline_env
+    volumes:
+      - /var/run/docker.sock:/var/run/docker.sock
+      - *workspace_volume
+    commands:
+      - cd /workspace
+      - docker compose -f docker-compose.yml up -d --build
+
+  notify-success:
+    image: docker.arvancloud.ir/alpine:3.20
+    environment:
+      <<: *pipeline_env
+      ROCKETCHAT_WEBHOOK:
+        from_secret: rocketchat_webhook
+    volumes:
+      - *workspace_volume
+    when:
+      - status: success
+    commands:
+      - apk add --no-cache curl jq git > /dev/null
+      - |
+        set -euo pipefail
+        git config --global --add safe.directory /workspace
+        cd /workspace
+
+        COMMIT_HASH="$(git rev-parse --short HEAD)"
+        DEPLOY_START="$(cat /workspace/.wp-deploy-start)"
+        DEPLOY_END="$(date +%s)"
+        DEPLOY_DURATION="$((DEPLOY_END - DEPLOY_START))"
+
+        COMMIT_1="$(git log -1 --pretty=format:'%s')"
+        COMMIT_2="$(git log -2 --pretty=format:'%s' | tail -n1)"
+        COMMIT_3="$(git log -3 --pretty=format:'%s' | tail -n1)"
+
+        TITLE="✅ $PROJECT_NAME - $ENVIRONMENT ✅"
+        TEXT="🌐 **URL**: $APPLICATION_URL
+
+        🔖 **Commit Hash**: [$COMMIT_HASH]($GIT_COMMIT_URL$COMMIT_HASH)
+
+        📝 **Recent Changes**:
+
+        • $COMMIT_1
+
+        • $COMMIT_2
+
+        • $COMMIT_3
+
+        ⏱️ **Deployment Duration**: $${DEPLOY_DURATION}s"
+
+        payload="$(jq -n \
+          --arg title "$TITLE" \
+          --arg text "$TEXT" \
+          --arg color "$SUCCESS_COLOR" \
+          '{text: $title, attachments: [{text: $text, color: $color}]}')"
+
+        curl -fsS -H "Content-Type: application/json" -d "$payload" "$ROCKETCHAT_WEBHOOK" >/dev/null
+        rm -f /workspace/.wp-deploy-start
+
+  notify-failure:
+    image: docker.arvancloud.ir/alpine:3.20
+    environment:
+      <<: *pipeline_env
+      ROCKETCHAT_WEBHOOK:
+        from_secret: rocketchat_webhook
+    volumes:
+      - *workspace_volume
+    when:
+      - status: failure
+    commands:
+      - apk add --no-cache curl jq git > /dev/null
+      - |
+        set -euo pipefail
+        git config --global --add safe.directory /workspace
+        cd /workspace
+
+        COMMIT_HASH="$(git rev-parse --short HEAD 2>/dev/null || echo unknown)"
+        TITLE="💥 $PROJECT_NAME - $ENVIRONMENT 💥"
+        TEXT="━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
+        🌐 **Application URL**
+
+        $APPLICATION_URL
+
+        🔖 **Commit**
+
+        \`$COMMIT_HASH\`
+
+        ⚠️ **Pipeline failed** — check Woodpecker for the failing step.
+        ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━"
+
+        payload="$(jq -n \
+          --arg title "$TITLE" \
+          --arg text "$TEXT" \
+          --arg color "$FAILURE_COLOR" \
+          '{text: $title, attachments: [{text: $text, color: $color}]}')"
+
+        curl -fsS -H "Content-Type: application/json" -d "$payload" "$ROCKETCHAT_WEBHOOK" >/dev/null || true
+        rm -f /workspace/.wp-deploy-start

docs/external-api-curls.md

@@ -0,0 +1,742 @@
+# External API Curl Guide
+
+This file documents outbound HTTP calls made by the app or maintenance scripts.
+Client credentials that are hardcoded in the codebase are filled in below. Keep
+placeholders only for runtime data such as national codes, plate values, tokens
+returned by login calls, and payload files.
+
+## Common Notes
+
+- Internal app URLs in Swagger, localhost examples, and file download URLs are not listed.
+- Package/build-time network calls such as npm registry, Sonar, and Docker setup are not runtime app requests.
+- `firstValueFrom(this.httpService...)`, `lastValueFrom(this.httpService...)`, and `fetch(...)` call sites were checked.
+- Several integrations cache bearer tokens in memory for about 55 minutes.
+- Some Fanavaran credentials and the Map.ir API key are hardcoded in source. Treat them as sensitive and consider moving/rotating them.
+
+## Fanavaran API Manager
+
+Host:
+
+```sh
+FANAVARAN_BASE_URL="https://apimanager.iraneit.com/BimeApiManager/api"
+FANAVARAN_BIME_URL="$FANAVARAN_BASE_URL/BimeApi/v2.0"
+```
+
+Used by:
+
+- `src/fanavaran/fanavaran-lookup.service.ts`
+- `src/fanavaran/fanavaran-lookup.config.ts`
+- `src/claim-request-management/claim-request-management.service.ts`
+
+### Sequence
+
+1. Get `appToken`.
+2. Login with `appToken` to get `authenticationToken`.
+3. Call lookup, policy inquiry, or submit endpoint with `authenticationToken`, `CorpId`, `ContractId`, and `Location`.
+
+### Auth Script
+
+Use this when you only need fresh Fanavaran tokens and do not want to copy the
+curl commands manually:
+
+```sh
+scripts/fanavaran-auth.sh tejaratno
+scripts/fanavaran-auth.sh parsian
+```
+
+The script stores raw responses and reusable variables under
+`files/fanavaran-auth/<client>/`. For example:
+
+```sh
+source files/fanavaran-auth/tejaratno/tokens.env
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/accident-causes" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+```
+
+### Tenant Credentials
+
+The app supports these Fanavaran client profiles:
+
+| Client | appname | secret | userName | password | CorpId | ContractId | Location |
+| --- | --- | --- | --- | --- | --- | --- | --- |
+| tejaratno | `fanhab` | `5Fa@N#A2B` | `fanhabUser` | `Fan#@2U$3er` | `3539` | `263` | `100` |
+| parsian | `ParsianService` | `P@r30@n$erv!ce` | `ParsianServiceUser` | `P@r30@n123` | `543` | `28` | `210050` |
+
+Set the client variables before running. These values come from
+`src/core/config/fanavaran-client.config.ts` and match
+`src/claim-request-management/claim-request-management.service.ts`.
+
+Tejaratno:
+
+```sh
+FANAVARAN_CLIENT="tejaratno"
+APP_NAME='fanhab'
+APP_SECRET='5Fa@N#A2B'
+FANAVARAN_USERNAME='fanhabUser'
+FANAVARAN_PASSWORD='Fan#@2U$3er'
+CORP_ID='3539'
+CONTRACT_ID='263'
+LOCATION='100'
+```
+
+Parsian:
+
+```sh
+FANAVARAN_CLIENT="parsian"
+APP_NAME='ParsianService'
+APP_SECRET='P@r30@n$erv!ce'
+FANAVARAN_USERNAME='ParsianServiceUser'
+FANAVARAN_PASSWORD='P@r30@n123'
+CORP_ID='543'
+CONTRACT_ID='28'
+LOCATION='210050'
+```
+
+### 1. Get App Token
+
+The app sends an empty string body, deletes `Content-Type`, and keeps
+`Content-Length: 0`.
+
+```sh
+curl -i -X POST "$FANAVARAN_BASE_URL/EITAuthentication/GetAppToken" \
+  -H "appname: $APP_NAME" \
+  -H "secret: $APP_SECRET" \
+  -H "Content-Length: 0"
+```
+
+The token is returned in a response header named `appToken` or `apptoken`.
+
+```sh
+curl -sS -D /tmp/fanavaran-app-token.headers -o /tmp/fanavaran-app-token.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/GetAppToken" \
+  -H "appname: $APP_NAME" \
+  -H "secret: $APP_SECRET" \
+  -H "Content-Length: 0"
+APP_TOKEN="$(awk -F': ' 'tolower($1)=="apptoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-app-token.headers)"
+printf 'APP_TOKEN=%s\n' "$APP_TOKEN"
+```
+
+### 2. Login
+
+Use the `APP_TOKEN` returned by the immediately previous GetAppToken request.
+Do not reuse an old app token pasted from logs or another machine; the app does
+not do that.
+
+```sh
+curl -i -X POST "$FANAVARAN_BASE_URL/EITAuthentication/Login" \
+  -H "appToken: $APP_TOKEN" \
+  -H "userName: $FANAVARAN_USERNAME" \
+  -H "password: $FANAVARAN_PASSWORD" \
+  -H "Content-Length: 0"
+```
+
+The token is returned in a response header or body field named `authenticationToken`, `authenticationtoken`, or `authentication_token`.
+
+```sh
+curl -sS -D /tmp/fanavaran-login.headers -o /tmp/fanavaran-login.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/Login" \
+  -H "appToken: $APP_TOKEN" \
+  -H "userName: $FANAVARAN_USERNAME" \
+  -H "password: $FANAVARAN_PASSWORD" \
+  -H "Content-Length: 0"
+AUTHENTICATION_TOKEN="$(awk -F': ' 'tolower($1)=="authenticationtoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-login.headers)"
+if [ -z "$AUTHENTICATION_TOKEN" ]; then
+  AUTHENTICATION_TOKEN="$(node -e 'const fs=require("fs"); const body=fs.readFileSync("/tmp/fanavaran-login.body","utf8"); try { const json=JSON.parse(body); console.log(json.authenticationToken || json.authenticationtoken || json.authentication_token || ""); } catch { console.log(""); }')"
+fi
+printf 'AUTHENTICATION_TOKEN=%s\n' "$AUTHENTICATION_TOKEN"
+```
+
+If login returns `نام کاربر یا رمز عبور صحیح نیست` for `tejaratno`, first check
+that `APP_TOKEN` was generated with `appname: fanhab` and `secret: 5Fa@N#A2B` in
+the same sequence. The runtime code calls `GetAppToken` first, then passes that
+fresh header value to `Login`; it does not use a static value such as
+`182197f6-7b41-47b4-9b18-5bfcbc027f2e`.
+
+### Ready-To-Run Auth Sequences
+
+Tejaratno:
+
+```sh
+FANAVARAN_BASE_URL="https://apimanager.iraneit.com/BimeApiManager/api"
+FANAVARAN_BIME_URL="$FANAVARAN_BASE_URL/BimeApi/v2.0"
+FANAVARAN_CLIENT="tejaratno"
+APP_NAME='fanhab'
+APP_SECRET='5Fa@N#A2B'
+FANAVARAN_USERNAME='fanhabUser'
+FANAVARAN_PASSWORD='Fan#@2U$3er'
+CORP_ID='3539'
+CONTRACT_ID='263'
+LOCATION='100'
+
+curl -sS -D /tmp/fanavaran-app-token.headers -o /tmp/fanavaran-app-token.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/GetAppToken" \
+  -H "appname: $APP_NAME" \
+  -H "secret: $APP_SECRET" \
+  -H "Content-Length: 0"
+APP_TOKEN="$(awk -F': ' 'tolower($1)=="apptoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-app-token.headers)"
+
+curl -sS -D /tmp/fanavaran-login.headers -o /tmp/fanavaran-login.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/Login" \
+  -H "appToken: $APP_TOKEN" \
+  -H "userName: $FANAVARAN_USERNAME" \
+  -H "password: $FANAVARAN_PASSWORD" \
+  -H "Content-Length: 0"
+AUTHENTICATION_TOKEN="$(awk -F': ' 'tolower($1)=="authenticationtoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-login.headers)"
+if [ -z "$AUTHENTICATION_TOKEN" ]; then
+  AUTHENTICATION_TOKEN="$(node -e 'const fs=require("fs"); const body=fs.readFileSync("/tmp/fanavaran-login.body","utf8"); try { const json=JSON.parse(body); console.log(json.authenticationToken || json.authenticationtoken || json.authentication_token || ""); } catch { console.log(""); }')"
+fi
+
+printf 'APP_TOKEN=%s\nAUTHENTICATION_TOKEN=%s\n' "$APP_TOKEN" "$AUTHENTICATION_TOKEN"
+```
+
+Parsian:
+
+```sh
+FANAVARAN_BASE_URL="https://apimanager.iraneit.com/BimeApiManager/api"
+FANAVARAN_BIME_URL="$FANAVARAN_BASE_URL/BimeApi/v2.0"
+FANAVARAN_CLIENT="parsian"
+APP_NAME='ParsianService'
+APP_SECRET='P@r30@n$erv!ce'
+FANAVARAN_USERNAME='ParsianServiceUser'
+FANAVARAN_PASSWORD='P@r30@n123'
+CORP_ID='543'
+CONTRACT_ID='28'
+LOCATION='210050'
+
+curl -sS -D /tmp/fanavaran-app-token.headers -o /tmp/fanavaran-app-token.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/GetAppToken" \
+  -H "appname: $APP_NAME" \
+  -H "secret: $APP_SECRET" \
+  -H "Content-Length: 0"
+APP_TOKEN="$(awk -F': ' 'tolower($1)=="apptoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-app-token.headers)"
+
+curl -sS -D /tmp/fanavaran-login.headers -o /tmp/fanavaran-login.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/Login" \
+  -H "appToken: $APP_TOKEN" \
+  -H "userName: $FANAVARAN_USERNAME" \
+  -H "password: $FANAVARAN_PASSWORD" \
+  -H "Content-Length: 0"
+AUTHENTICATION_TOKEN="$(awk -F': ' 'tolower($1)=="authenticationtoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-login.headers)"
+if [ -z "$AUTHENTICATION_TOKEN" ]; then
+  AUTHENTICATION_TOKEN="$(node -e 'const fs=require("fs"); const body=fs.readFileSync("/tmp/fanavaran-login.body","utf8"); try { const json=JSON.parse(body); console.log(json.authenticationToken || json.authenticationtoken || json.authentication_token || ""); } catch { console.log(""); }')"
+fi
+
+printf 'APP_TOKEN=%s\nAUTHENTICATION_TOKEN=%s\n' "$APP_TOKEN" "$AUTHENTICATION_TOKEN"
+```
+
+### 3A. Lookup Endpoints
+
+These are fetched on demand and cached under `files/fanavaran-lookups/<client>/`.
+
+```sh
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/accident-causes" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/code-list/accident-report-type" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/vehicle-use-types" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/code-list/dmg-pay-method" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/driving-licence-types" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/code-list/accident-culprit-type" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/vehicle-kinds" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/vehicles/inquiry-by-vin?vin=IRNKAEK4150012345" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+```
+
+### 3B. Policy Inquiry By National Code
+
+Used before Fanavaran claim submit to resolve a `PolicyId` when possible.
+
+```sh
+NATIONAL_CODE="<insurer national code>"
+
+curl -X GET "$FANAVARAN_BIME_URL/common/Policies/inquiry-my-policies?InsuranceLineId=5&NationalCode=$NATIONAL_CODE" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+```
+
+### 3C. Third-Party Car Financial Claim Submit
+
+`fanavaranData` is built internally from a claim case/request. The shape is large; capture an app log or preview output and save it as JSON before replaying.
+
+```sh
+curl -X POST "$FANAVARAN_BIME_URL/car/third-party-car-financial-claims" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json" \
+  --data @fanavaran-claim-submit.json
+```
+
+## Tejarat Inquiry Provider
+
+Default base URL:
+
+```sh
+TEJARAT_INQUIRY_BASE_URL="${TEJARAT_INQUIRY_BASE_URL:-http://82.99.202.245:3027}"
+TEJARAT_INQUIRY_EMAIL='xxx@example.com'
+TEJARAT_INQUIRY_PASSWORD='123321'
+```
+
+Used by `src/sand-hub/sand-hub.service.ts` for third-party plate and car-body plate inquiries when ESG is not selected.
+
+### Sequence
+
+1. Login to `/user/login`.
+2. Use returned `accessToken` as `Authorization: Bearer ...`.
+3. Call inquiry endpoint.
+
+### Login
+
+```sh
+curl -X POST "$TEJARAT_INQUIRY_BASE_URL/user/login" \
+  -H "Accept: */*" \
+  -H "Content-Type: application/json" \
+  --data '{
+    "email": "'"$TEJARAT_INQUIRY_EMAIL"'",
+    "password": "'"$TEJARAT_INQUIRY_PASSWORD"'"
+  }'
+```
+
+```sh
+TEJARAT_ACCESS_TOKEN="<response accessToken>"
+```
+
+### Third-Party Plate / Policy Block Inquiry
+
+```sh
+curl -X POST "$TEJARAT_INQUIRY_BASE_URL/block-inquiry-tejarat" \
+  -H "Authorization: Bearer $TEJARAT_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "leftTwoDigits": "12",
+    "serialLetter": "ب",
+    "threeDigits": "345",
+    "rightTwoDigits": "67",
+    "nationalCode": "0012345678"
+  }'
+```
+
+### Car-Body Plate Inquiry
+
+```sh
+curl -X POST "$TEJARAT_INQUIRY_BASE_URL/block-inquiry-tejarat/badane" \
+  -H "Authorization: Bearer $TEJARAT_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "part1": 12,
+    "part2": "ب",
+    "part3": 345,
+    "part4": 67,
+    "nationalCode": "0012345678"
+  }'
+```
+
+## ESG Inquiry Provider
+
+Default/fallback base URL in some call sites:
+
+```sh
+ESG_URL="${ESG_URL:-http://192.168.20.22:8085}"
+```
+
+Used by `src/sand-hub/sand-hub.service.ts` for selected tenants, for example when `CLIENT_ID=8`.
+
+### Sequence
+
+1. Login to `/auth/login`.
+2. Use returned `accessToken` as `Authorization: Bearer ...`.
+3. Call the inquiry endpoint.
+
+### Login
+
+```sh
+curl -X POST "$ESG_URL/auth/login" \
+  -H "Accept: application/json" \
+  -H "Content-Type: application/json" \
+  --data '{
+    "username": "'"$ESG_USERNAME"'",
+    "password": "'"$ESG_PASSWORD"'"
+  }'
+```
+
+```sh
+ESG_ACCESS_TOKEN="<response accessToken>"
+```
+
+### Policy By Plate
+
+```sh
+curl -X POST "$ESG_URL/inquiry/policyByPlate" \
+  -H "Authorization: Bearer $ESG_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "nationalCode": "0012345678",
+    "plk1": "12",
+    "plk2": "ب",
+    "plk3": "345",
+    "plksrl": "67"
+  }'
+```
+
+### Person Inquiry
+
+ESG expects Jalali birth date, normalized as `YYYY-MM-DD`.
+
+```sh
+curl -X POST "$ESG_URL/inquiry/person" \
+  -H "Authorization: Bearer $ESG_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "nationalCode": "0012345678",
+    "birthDate": "1378-11-24",
+    "dateHasPostfix": 0
+  }'
+```
+
+### Sheba Validation
+
+```sh
+curl -X POST "$ESG_URL/inquiry/sheba" \
+  -H "Authorization: Bearer $ESG_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "accountOwnerType": "1",
+    "nationalCode": "0012345678",
+    "legalId": "",
+    "sheba": "IR000000000000000000000000"
+  }'
+```
+
+## SandHub Provider
+
+Used by `src/sand-hub/sand-hub.service.ts` for legacy inquiry flows.
+
+Environment:
+
+```sh
+SANHUB_BASE_URL='http://82.99.202.245:3027'
+SANHUB_URL_LOGIN='http://82.99.202.245:3027/user/login'
+SANHUB_USERNAME='default@admin.com'
+SANHUB_PASSWORD='123321'
+```
+
+### Sequence
+
+1. Login through `SANHUB_URL_LOGIN`.
+2. Use returned `accessToken` as `Authorization: Bearer ...`.
+3. Call the required endpoint under `SANHUB_BASE_URL`.
+
+### Login
+
+```sh
+curl -X POST "$SANHUB_URL_LOGIN" \
+  -H "Content-Type: application/json" \
+  --data '{
+    "email": "'"$SANHUB_USERNAME"'",
+    "password": "'"$SANHUB_PASSWORD"'"
+  }'
+```
+
+```sh
+SANHUB_ACCESS_TOKEN="<response accessToken>"
+```
+
+### Third-Party Plate / Policy Block Inquiry
+
+```sh
+curl -X POST "$SANHUB_BASE_URL/block-inquiry-tejarat" \
+  -H "Authorization: Bearer $SANHUB_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "leftTwoDigits": "12",
+    "serialLetter": "ب",
+    "threeDigits": "345",
+    "rightTwoDigits": "67",
+    "nationalCode": "0012345678"
+  }'
+```
+
+### Personal Inquiry
+
+The app converts Jalali birth dates to Gregorian before sending to SandHub.
+
+```sh
+curl -X POST "$SANHUB_BASE_URL/personal-inquiry/tejarat-no" \
+  -H "Authorization: Bearer $SANHUB_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "nationalCode": "0012345678",
+    "birthdate": "1999-02-13"
+  }'
+```
+
+### Driving License Check
+
+```sh
+curl -X POST "$SANHUB_BASE_URL/driver-license-check" \
+  -H "Authorization: Bearer $SANHUB_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "driverLicenseNumber": "1234567890",
+    "nationalCode": "0012345678"
+  }'
+```
+
+### Car Ownership
+
+```sh
+curl -X POST "$SANHUB_BASE_URL/ownership" \
+  -H "Authorization: Bearer $SANHUB_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "Plk1": "12",
+    "Plk2": "ب",
+    "Plk3": "345",
+    "plkSrl": "67",
+    "nationalCode": "0012345678"
+  }'
+```
+
+### Sheba Validation
+
+```sh
+curl -X POST "$SANHUB_BASE_URL/sheba/sheba-tejaratno" \
+  -H "Authorization: Bearer $SANHUB_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "AccountOwnerType": "1",
+    "NationalId": "0012345678",
+    "ShebaId": "IR000000000000000000000000"
+  }'
+```
+
+## Map.ir Reverse Geocoding
+
+Used by `src/claim-request-management/claim-request-management.service.ts`.
+
+```sh
+MAP_IR_API_KEY='eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImp0aSI6ImI5ZDZjMThkNDRjZjc2OWI2Yjk1ODcyMGFjYmEzMmRiN2NhZjg0Zjk4OTRlMjZiZDg0Yzg3YjVlMzhlMTAyZDlkMWYxOGM5NjNmOTk4YjY2In0.eyJhdWQiOiIyMTcxOCIsImp0aSI6ImI5ZDZjMThkNDRjZjc2OWI2Yjk1ODcyMGFjYmEzMmRiN2NhZjg0Zjk4OTRlMjZiZDg0Yzg3YjVlMzhlMTAyZDlkMWYxOGM5NjNmOTk4YjY2IiwiaWF0IjoxNjgwNjA4NTkxLCJuYmYiOjE2ODA2MDg1OTEsImV4cCI6MTY4MzIwMDU5MSwic3ViIjoiIiwic2NvcGVzIjpbImJhc2ljIl19.rTviLd8b5yTHUDa3ODZyva593eMnL0d3XPg3sKkZxMOf_jNIH6lFQyIfbId-wsd1EAdsOdsL3CME_Y8t332PWJbxMNgnEq4Rf2IkClkvkSx6Sb5_4bmlhBM75zw2SmccvgbFUn4xkTOw0FT4vABC2Y3-MKctjMpmO8QOrVULSKt4psrmQhr7hBu7YRDnAAEc6muZ1VpRvdB1kqNKddoSIrfDaq6aDRJ-BNbGRAaFFvP_kH4cgSCKV4dU0TknL3mRKUiVy6_TDkjtzAN8fE2wsdvNo2pGTJPzKFsR2ipgGNTvB__g3bOnVpKsgFXPBH0e_Qa7ff1tZ3VGWy3jRNh9Lg'
+LAT="35.6892"
+LON="51.3890"
+
+curl -X GET "https://map.ir/fast-reverse?lat=$LAT&lon=$LON" \
+  -H "accept: application/json" \
+  -H "x-api-key: $MAP_IR_API_KEY"
+```
+
+## SMS Providers
+
+### Kavenegar
+
+Used by `src/sms-orchestration/provider/kavenegar.service.ts`.
+
+```sh
+SMS_API_KEY='75776C717969412B4B52306A5956462F4A714E6F6C65544D6A2B654B7566786E'
+KAVENEGAR_BASE_URL="https://api.kavenegar.com/v1/$SMS_API_KEY"
+```
+
+Send SMS:
+
+```sh
+curl -X POST -G "$KAVENEGAR_BASE_URL/sms/send.json" \
+  --data-urlencode "receptor=09120000000" \
+  --data-urlencode "message=Hello" \
+  --data-urlencode "sender=<optional sender>"
+```
+
+Verify lookup:
+
+```sh
+curl -G "$KAVENEGAR_BASE_URL/verify/lookup.json" \
+  --data-urlencode "receptor=09120000000" \
+  --data-urlencode "token=123456" \
+  --data-urlencode "template=<template>" \
+  --data-urlencode "token2=<optional token2>" \
+  --data-urlencode "token3=<optional token3>"
+```
+
+### Parsian SMS Gateway
+
+Used by `src/sms-orchestration/provider/parsian-sms.gateway.ts`.
+
+`PARSIAN_SMS_URL` is expected to already include the provider URL prefix and query key before receptor. The app appends `=<receptor>&Message=<encoded message>`.
+
+```sh
+PARSIAN_SMS_URL='https://apigateway.parsianinsurance.com/api/SendSMS?ReceiverNumbers'
+PARSIAN_API_KEY='be988c9c-dbd6-494e-9c04-944ecc6426bf'
+PARSIAN_BASIC_TOKEN='UGFyc2lhbkFQSTpQYXJzaWFuQHBpMjI='
+RECEPTOR="09120000000"
+MESSAGE="Hello"
+
+curl -X GET "$PARSIAN_SMS_URL=$RECEPTOR&Message=$(printf %s "$MESSAGE" | jq -sRr @uri)" \
+  -H "Content-Type: application/json" \
+  -H "X-PACKAGE-API-KEY: $PARSIAN_API_KEY" \
+  -H "Authorization: Basic $PARSIAN_BASIC_TOKEN"
+```
+
+## Car Price Provider
+
+Used by `src/expert-claim/expert-claim.service.ts` to fetch car prices from `CW_URL`.
+
+```sh
+CW_URL="<base URL ending with slash if required by provider>"
+
+curl -X GET "${CW_URL}price?akharin"
+curl -X GET "${CW_URL}price?hamrah"
+```
+
+## AI Service Calls Currently Disabled
+
+`src/ai/ai.service.ts` contains configured URLs but the actual axios calls are commented out. If re-enabled, the sequence is:
+
+1. `POST $AI_URL_V2/auth/login`
+2. `GET $AI_URL_V2/auth/profile`
+3. `POST $AI_URL_V2/services/car-damage/detector?version=ai-v7`
+
+```sh
+AI_URL_V2='https://ai-gw.ittalie.ir'
+AI_USERNAME='yara@gmail.io'
+AI_PASSWORD='123321'
+
+curl -X POST "$AI_URL_V2/auth/login" \
+  -H "Content-Type: application/json" \
+  --data '{
+    "username": "'"$AI_USERNAME"'",
+    "password": "'"$AI_PASSWORD"'"
+  }'
+
+AI_ACCESS_TOKEN="<response accessToken>"
+
+curl -X GET "$AI_URL_V2/auth/profile" \
+  -H "Authorization: Bearer $AI_ACCESS_TOKEN"
+
+GATEWAY_API_KEY="<profile apiKey.key>"
+
+curl -X POST "$AI_URL_V2/services/car-damage/detector?version=ai-v7" \
+  -H "Authorization: Bearer $AI_ACCESS_TOKEN" \
+  -H "gateway-api-key: $GATEWAY_API_KEY" \
+  -F "images=@/path/to/car-image.jpg"
+```
+
+## Refresh Blame Inquiries Script
+
+Used by `scripts/refresh-blame-inquiries.js`. This script does not login; it expects pre-provided bearer tokens:
+
+- `TEJARAT_THIRD_PARTY_TOKEN` or `TEJARAT_TOKEN`
+- `TEJARAT_CAR_BODY_TOKEN` or `TEJARAT_TOKEN`
+- `TEJARAT_PERSON_TOKEN` or `TEJARAT_TOKEN`
+
+Default URLs:
+
+```sh
+TEJARAT_THIRD_PARTY_URL="${TEJARAT_THIRD_PARTY_URL:-http://82.99.202.245:3027/block-inquiry-tejarat}"
+TEJARAT_CAR_BODY_URL="${TEJARAT_CAR_BODY_URL:-http://82.99.202.245:3027/block-inquiry-tejarat/badane}"
+TEJARAT_PERSON_URL="${TEJARAT_PERSON_URL:-http://82.99.202.245:3027/personal-inquiry/tejarat-no}"
+```
+
+Third-party inquiry:
+
+```sh
+curl -X POST "$TEJARAT_THIRD_PARTY_URL" \
+  -H "authorization: Bearer $TEJARAT_THIRD_PARTY_TOKEN" \
+  -H "content-type: application/json" \
+  -H "accept: application/json" \
+  --data '{
+    "leftTwoDigits": "12",
+    "serialLetter": "ب",
+    "threeDigits": "345",
+    "rightTwoDigits": "67",
+    "nationalCode": "0012345678"
+  }'
+```
+
+Car-body inquiry:
+
+```sh
+curl -X POST "$TEJARAT_CAR_BODY_URL" \
+  -H "authorization: Bearer $TEJARAT_CAR_BODY_TOKEN" \
+  -H "content-type: application/json" \
+  -H "accept: application/json" \
+  --data '{
+    "part1": 12,
+    "part2": "ب",
+    "part3": 345,
+    "part4": 67,
+    "nationalCode": "0012345678"
+  }'
+```
+
+Personal inquiry:
+
+```sh
+curl -X POST "$TEJARAT_PERSON_URL" \
+  -H "authorization: Bearer $TEJARAT_PERSON_TOKEN" \
+  -H "content-type: application/json" \
+  -H "accept: application/json" \
+  --data '{
+    "nationalCode": "0012345678",
+    "birthdate": "1999-02-13"
+  }'
+```

nest-cli.json

@@ -3,6 +3,13 @@
   "collection": "@nestjs/schematics",
   "sourceRoot": "src",
   "compilerOptions": {
-    "deleteOutDir": true
+    "deleteOutDir": true,
+    "assets": [
+      {
+        "include": "../assets/fonts/**/*",
+        "outDir": "dist",
+        "watchAssets": true
+      }
+    ]
   }
 }

package-lock.json

@@ -23,8 +23,10 @@
         "class-validator": "^0.15.1",
         "express": "^5.2.1",
         "fastest-levenshtein": "^1.0.16",
+        "form-data": "^4.0.6",
         "joi": "^18.2.1",
         "mongoose": "^8.9.2",
+        "pdfkit": "^0.19.1",
         "reflect-metadata": "^0.2.2",
         "rxjs": "^7.8.1",
         "svg-captcha": "^1.4.0"
@@ -2107,9 +2109,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -2127,9 +2126,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "musl"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -2147,9 +2143,6 @@
         "ppc64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -2167,9 +2160,6 @@
         "riscv64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -2187,9 +2177,6 @@
         "s390x"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -2957,11 +2944,22 @@
         }
       }
     },
+    "node_modules/@noble/ciphers": {
+      "version": "1.3.0",
+      "resolved": "https://registry.npmjs.org/@noble/ciphers/-/ciphers-1.3.0.tgz",
+      "integrity": "sha512-2I0gnIVPtfnMw9ee9h1dJG7tp81+8Ob3OJb3Mv37rx5L40/b0i7djjCVvGOVqc9AEIQyvyu1i6ypKdFw8R8gQw==",
+      "license": "MIT",
+      "engines": {
+        "node": "^14.21.3 || >=16"
+      },
+      "funding": {
+        "url": "https://paulmillr.com/funding/"
+      }
+    },
     "node_modules/@noble/hashes": {
       "version": "1.8.0",
       "resolved": "https://registry.npmjs.org/@noble/hashes/-/hashes-1.8.0.tgz",
       "integrity": "sha512-jCs9ldd7NwzpgXDIf6P3+NrHh9/sD6CQdxHyjQI+h/6rDNo88ypBxxz45UDuZHz9r3tNz7N/VInSVoVdtXEI4A==",
-      "dev": true,
       "license": "MIT",
       "engines": {
         "node": "^14.21.3 || >=16"
@@ -3253,9 +3251,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0 AND MIT",
       "optional": true,
       "os": [
@@ -3273,9 +3268,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "musl"
-      ],
       "license": "Apache-2.0 AND MIT",
       "optional": true,
       "os": [
@@ -3293,9 +3285,6 @@
         "ppc64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0 AND MIT",
       "optional": true,
       "os": [
@@ -3313,9 +3302,6 @@
         "s390x"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0 AND MIT",
       "optional": true,
       "os": [
@@ -3417,6 +3403,15 @@
       "dev": true,
       "license": "Apache-2.0"
     },
+    "node_modules/@swc/helpers": {
+      "version": "0.5.23",
+      "resolved": "https://registry.npmjs.org/@swc/helpers/-/helpers-0.5.23.tgz",
+      "integrity": "sha512-5lSsMOTXURePglDfvuAQUqkGek9Hg2kksOYay2m0+XR++b2NWYL/4sWyuvVBIs8oKnJaxkdi9whaL/sqN13afw==",
+      "license": "Apache-2.0",
+      "dependencies": {
+        "tslib": "^2.8.0"
+      }
+    },
     "node_modules/@swc/types": {
       "version": "0.1.26",
       "resolved": "https://registry.npmjs.org/@swc/types/-/types-0.1.26.tgz",
@@ -5144,7 +5139,6 @@
       "version": "1.5.1",
       "resolved": "https://registry.npmjs.org/base64-js/-/base64-js-1.5.1.tgz",
       "integrity": "sha512-AKpaYlHn8t4SVbOHCy+b5+KKgvR4vrsD8vbvrbiQJps7fKDTkjkDry6ji0rUJjC0kzbNePLwzxq8iypo41qeWA==",
-      "dev": true,
       "funding": [
         {
           "type": "github",
@@ -5400,6 +5394,24 @@
         "node": ">=8"
       }
     },
+    "node_modules/brotli": {
+      "version": "1.3.3",
+      "resolved": "https://registry.npmjs.org/brotli/-/brotli-1.3.3.tgz",
+      "integrity": "sha512-oTKjJdShmDuGW94SyyaoQvAjf30dZaHnjJ8uAF+u2/vGJkJbJPJAT1gDiOJP5v1Zb6f9KEyW/1HpuaWIXtGHPg==",
+      "license": "MIT",
+      "dependencies": {
+        "base64-js": "^1.1.2"
+      }
+    },
+    "node_modules/browserify-zlib": {
+      "version": "0.2.0",
+      "resolved": "https://registry.npmjs.org/browserify-zlib/-/browserify-zlib-0.2.0.tgz",
+      "integrity": "sha512-Z942RysHXmJrhqk88FmKBVq/v5tqmSkDz7p54G/MGyjMnCFFnC79XWNbg+Vta8W6Wb2qtSZTSxIGkJrRpCFEiA==",
+      "license": "MIT",
+      "dependencies": {
+        "pako": "~1.0.5"
+      }
+    },
     "node_modules/browserslist": {
       "version": "4.28.2",
       "resolved": "https://registry.npmjs.org/browserslist/-/browserslist-4.28.2.tgz",
@@ -6238,6 +6250,12 @@
         "wrappy": "1"
       }
     },
+    "node_modules/dfa": {
+      "version": "1.2.0",
+      "resolved": "https://registry.npmjs.org/dfa/-/dfa-1.2.0.tgz",
+      "integrity": "sha512-ED3jP8saaweFTjeGX8HQPjeC1YYyZs98jGNZx6IiBvxW7JG5v492kamAQB3m2wop07CvU/RQmzcKr6bgcC5D/Q==",
+      "license": "MIT"
+    },
     "node_modules/diff": {
       "version": "4.0.4",
       "resolved": "https://registry.npmjs.org/diff/-/diff-4.0.4.tgz",
@@ -6842,7 +6860,6 @@
       "version": "3.1.3",
       "resolved": "https://registry.npmjs.org/fast-deep-equal/-/fast-deep-equal-3.1.3.tgz",
       "integrity": "sha512-f3qQ9oQy9j2AhBe/H9VC91wLmKBCCU/gDOnKNAYG5hswO7BLKj09Hc5HYNz9cGI++xlpDCIgDaitVs03ATR84Q==",
-      "dev": true,
       "license": "MIT"
     },
     "node_modules/fast-diff": {
@@ -7102,6 +7119,32 @@
         }
       }
     },
+    "node_modules/fontkit": {
+      "version": "2.0.4",
+      "resolved": "https://registry.npmjs.org/fontkit/-/fontkit-2.0.4.tgz",
+      "integrity": "sha512-syetQadaUEDNdxdugga9CpEYVaQIxOwk7GlwZWWZ19//qW4zE5bknOKeMBDYAASwnpaSHKJITRLMF9m1fp3s6g==",
+      "license": "MIT",
+      "dependencies": {
+        "@swc/helpers": "^0.5.12",
+        "brotli": "^1.3.2",
+        "clone": "^2.1.2",
+        "dfa": "^1.2.0",
+        "fast-deep-equal": "^3.1.3",
+        "restructure": "^3.0.0",
+        "tiny-inflate": "^1.0.3",
+        "unicode-properties": "^1.4.0",
+        "unicode-trie": "^2.0.0"
+      }
+    },
+    "node_modules/fontkit/node_modules/clone": {
+      "version": "2.1.2",
+      "resolved": "https://registry.npmjs.org/clone/-/clone-2.1.2.tgz",
+      "integrity": "sha512-3Pe/CF1Nn94hyhIYpjtiLhdCoEoz0DqQ+988E9gmeEdQZlojxnOb74wctFyuwWQHzqyf9X7C7MG8juUpqBJT8w==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=0.8"
+      }
+    },
     "node_modules/fork-ts-checker-webpack-plugin": {
       "version": "9.1.0",
       "resolved": "https://registry.npmjs.org/fork-ts-checker-webpack-plugin/-/fork-ts-checker-webpack-plugin-9.1.0.tgz",
@@ -8734,6 +8777,12 @@
         "node": ">= 20"
       }
     },
+    "node_modules/js-md5": {
+      "version": "0.8.3",
+      "resolved": "https://registry.npmjs.org/js-md5/-/js-md5-0.8.3.tgz",
+      "integrity": "sha512-qR0HB5uP6wCuRMrWPTrkMaev7MJZwJuuw4fnwAzRgP4J4/F8RwtodOKpGp4XpqsLBFzzgqIO42efFAyz2Et6KQ==",
+      "license": "MIT"
+    },
     "node_modules/js-tokens": {
       "version": "4.0.0",
       "resolved": "https://registry.npmjs.org/js-tokens/-/js-tokens-4.0.0.tgz",
@@ -8939,6 +8988,25 @@
       "integrity": "sha512-xMkdAMqcyG7iN2WZZmGIfWbYxW4orRkny+0/AXIbwL0xll2zkDX0Vzo/BXFa6+7mh2UvJl9MbcTtHk0YXkFtBA==",
       "license": "MIT"
     },
+    "node_modules/linebreak": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/linebreak/-/linebreak-1.1.0.tgz",
+      "integrity": "sha512-MHp03UImeVhB7XZtjd0E4n6+3xr5Dq/9xI/5FptGk5FrbDR3zagPa2DS6U8ks/3HjbKWG9Q1M2ufOzxV2qLYSQ==",
+      "license": "MIT",
+      "dependencies": {
+        "base64-js": "0.0.8",
+        "unicode-trie": "^2.0.0"
+      }
+    },
+    "node_modules/linebreak/node_modules/base64-js": {
+      "version": "0.0.8",
+      "resolved": "https://registry.npmjs.org/base64-js/-/base64-js-0.0.8.tgz",
+      "integrity": "sha512-3XSA2cR/h/73EzlXXdU6YNycmYI7+kicTxks4eJg2g39biHR84slg2+des+p7iHYhbRg/udIS4TD53WabcOUkw==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
     "node_modules/lines-and-columns": {
       "version": "1.2.4",
       "resolved": "https://registry.npmjs.org/lines-and-columns/-/lines-and-columns-1.2.4.tgz",
@@ -9821,6 +9889,12 @@
         "node": ">=6"
       }
     },
+    "node_modules/pako": {
+      "version": "1.0.11",
+      "resolved": "https://registry.npmjs.org/pako/-/pako-1.0.11.tgz",
+      "integrity": "sha512-4hLB8Py4zZce5s4yd9XzopqwVv/yGNhV1Bl8NTmCq1763HeK2+EwVTv+leGeL13Dnh2wfbqowVPXCIO0z4taYw==",
+      "license": "(MIT AND Zlib)"
+    },
     "node_modules/parent-module": {
       "version": "1.0.1",
       "resolved": "https://registry.npmjs.org/parent-module/-/parent-module-1.0.1.tgz",
@@ -9959,6 +10033,20 @@
         "node": ">=8"
       }
     },
+    "node_modules/pdfkit": {
+      "version": "0.19.1",
+      "resolved": "https://registry.npmjs.org/pdfkit/-/pdfkit-0.19.1.tgz",
+      "integrity": "sha512-6Gzk+wDwTs4VSxsR5rCMTnIl5nlmkye1oWB0l2hDB1EX6ZNSIBroKQEv+2+fPPn+stVjyqzmsqRJVDfB9fo5DA==",
+      "license": "MIT",
+      "dependencies": {
+        "@noble/ciphers": "^1.0.0",
+        "@noble/hashes": "^1.6.0",
+        "fontkit": "^2.0.4",
+        "js-md5": "^0.8.3",
+        "linebreak": "^1.1.0",
+        "png-js": "^1.1.0"
+      }
+    },
     "node_modules/pend": {
       "version": "1.2.0",
       "resolved": "https://registry.npmjs.org/pend/-/pend-1.2.0.tgz",
@@ -10085,6 +10173,14 @@
         "node": ">=4"
       }
     },
+    "node_modules/png-js": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/png-js/-/png-js-1.1.0.tgz",
+      "integrity": "sha512-PM/uYGzGdNSzqeOgly68+6wKQDL1SY0a/N+OEa/+br6LnHWOAJB0Npiamnodfq3jd2LS/i2fMeOKSAILjA+m5Q==",
+      "dependencies": {
+        "browserify-zlib": "^0.2.0"
+      }
+    },
     "node_modules/prelude-ls": {
       "version": "1.2.1",
       "resolved": "https://registry.npmjs.org/prelude-ls/-/prelude-ls-1.2.1.tgz",
@@ -10438,6 +10534,12 @@
       "dev": true,
       "license": "ISC"
     },
+    "node_modules/restructure": {
+      "version": "3.0.2",
+      "resolved": "https://registry.npmjs.org/restructure/-/restructure-3.0.2.tgz",
+      "integrity": "sha512-gSfoiOEA0VPE6Tukkrr7I0RBdE0s7H1eFCDBk05l1KIQT1UIKNc5JZy6jdyW6eYH3aR3g5b3PuL77rq0hvwtAw==",
+      "license": "MIT"
+    },
     "node_modules/router": {
       "version": "2.2.0",
       "resolved": "https://registry.npmjs.org/router/-/router-2.2.0.tgz",
@@ -11859,6 +11961,32 @@
       "integrity": "sha512-iwDZqg0QAGrg9Rav5H4n0M64c3mkR59cJ6wQp+7C4nI0gsmExaedaYLNO44eT4AtBBwjbTiGPMlt2Md0T9H9JQ==",
       "license": "MIT"
     },
+    "node_modules/unicode-properties": {
+      "version": "1.4.1",
+      "resolved": "https://registry.npmjs.org/unicode-properties/-/unicode-properties-1.4.1.tgz",
+      "integrity": "sha512-CLjCCLQ6UuMxWnbIylkisbRj31qxHPAurvena/0iwSVbQ2G1VY5/HjV0IRabOEbDHlzZlRdCrD4NhB0JtU40Pg==",
+      "license": "MIT",
+      "dependencies": {
+        "base64-js": "^1.3.0",
+        "unicode-trie": "^2.0.0"
+      }
+    },
+    "node_modules/unicode-trie": {
+      "version": "2.0.0",
+      "resolved": "https://registry.npmjs.org/unicode-trie/-/unicode-trie-2.0.0.tgz",
+      "integrity": "sha512-x7bc76x0bm4prf1VLg79uhAzKw8DVboClSN5VxJuQ+LKDOVEW9CdH+VY7SP+vX7xCYQqzzgQpFqz15zeLvAtZQ==",
+      "license": "MIT",
+      "dependencies": {
+        "pako": "^0.2.5",
+        "tiny-inflate": "^1.0.0"
+      }
+    },
+    "node_modules/unicode-trie/node_modules/pako": {
+      "version": "0.2.9",
+      "resolved": "https://registry.npmjs.org/pako/-/pako-0.2.9.tgz",
+      "integrity": "sha512-NUcwaKxUxWrZLpDG+z/xZaCgQITkA/Dv4V/T6bw7VON6l1Xz/VnrBqrYjZQ12TamKHzITTfOEIYUj48y2KXImA==",
+      "license": "MIT"
+    },
     "node_modules/unicorn-magic": {
       "version": "0.3.0",
       "resolved": "https://registry.npmjs.org/unicorn-magic/-/unicorn-magic-0.3.0.tgz",

package.json

@@ -39,10 +39,13 @@
     "class-validator": "^0.15.1",
     "express": "^5.2.1",
     "fastest-levenshtein": "^1.0.16",
+    "form-data": "^4.0.6",
     "joi": "^18.2.1",
     "mongoose": "^8.9.2",
+    "pdfkit": "^0.19.1",
     "reflect-metadata": "^0.2.2",
     "rxjs": "^7.8.1",
+    "socks-proxy-agent": "^8.0.4",
     "svg-captcha": "^1.4.0"
   },
   "devDependencies": {

scripts/fanavaran-auth.sh

@@ -0,0 +1,143 @@
+#!/usr/bin/env bash
+set -euo pipefail
+
+usage() {
+  cat <<'USAGE'
+Usage:
+  scripts/fanavaran-auth.sh <tejaratno|parsian>
+
+Calls Fanavaran GetAppToken, then Login with the returned appToken.
+Outputs the appToken and authenticationToken, and writes raw responses to:
+  files/fanavaran-auth/<client>/
+
+Optional:
+  FANAVARAN_BASE_URL can override the default API Manager base URL.
+USAGE
+}
+
+client="${1:-}"
+if [[ -z "$client" || "$client" == "-h" || "$client" == "--help" ]]; then
+  usage
+  exit 0
+fi
+
+case "$client" in
+  tejaratno)
+    app_name='fanhab'
+    app_secret='5Fa@N#A2B'
+    fanavaran_username='fanhabUser'
+    fanavaran_password='Fan#@2U$3er'
+    corp_id='3539'
+    contract_id='263'
+    location='100'
+    ;;
+  parsian)
+    app_name='ParsianService'
+    app_secret='P@r30@n$erv!ce'
+    fanavaran_username='ParsianServiceUser'
+    fanavaran_password='P@r30@n123'
+    corp_id='543'
+    contract_id='28'
+    location='210050'
+    ;;
+  *)
+    printf 'Unknown Fanavaran client: %s\n\n' "$client" >&2
+    usage >&2
+    exit 1
+    ;;
+esac
+
+base_url="${FANAVARAN_BASE_URL:-https://apimanager.iraneit.com/BimeApiManager/api}"
+auth_dir="files/fanavaran-auth/$client"
+mkdir -p "$auth_dir"
+
+app_token_headers="$auth_dir/get-app-token.headers"
+app_token_body="$auth_dir/get-app-token.body.json"
+login_headers="$auth_dir/login.headers"
+login_body="$auth_dir/login.body.json"
+tokens_file="$auth_dir/tokens.env"
+
+extract_header() {
+  local header_name="$1"
+  local header_file="$2"
+  awk -F': ' -v wanted="$header_name" '
+    tolower($1) == tolower(wanted) {
+      gsub(/\r/, "", $2)
+      print $2
+      exit
+    }
+  ' "$header_file"
+}
+
+extract_authentication_token_from_body() {
+  local body_file="$1"
+  node -e '
+const fs = require("fs");
+const path = process.argv[1];
+const body = fs.existsSync(path) ? fs.readFileSync(path, "utf8") : "";
+try {
+  const json = JSON.parse(body || "{}");
+  console.log(json.authenticationToken || json.authenticationtoken || json.authentication_token || "");
+} catch {
+  console.log("");
+}
+' "$body_file"
+}
+
+printf 'Fanavaran client: %s\n' "$client"
+printf 'Base URL: %s\n\n' "$base_url"
+
+printf '1. Calling GetAppToken...\n'
+curl -sS -D "$app_token_headers" -o "$app_token_body" \
+  -X POST "$base_url/EITAuthentication/GetAppToken" \
+  -H "appname: $app_name" \
+  -H "secret: $app_secret" \
+  -H "Content-Length: 0"
+
+app_token="$(extract_header "apptoken" "$app_token_headers")"
+if [[ -z "$app_token" ]]; then
+  printf 'Failed to extract appToken from %s\n' "$app_token_headers" >&2
+  printf 'Response body is saved at %s\n' "$app_token_body" >&2
+  exit 1
+fi
+
+printf '2. Calling Login...\n'
+curl -sS -D "$login_headers" -o "$login_body" \
+  -X POST "$base_url/EITAuthentication/Login" \
+  -H "appToken: $app_token" \
+  -H "userName: $fanavaran_username" \
+  -H "password: $fanavaran_password" \
+  -H "Content-Length: 0"
+
+authentication_token="$(extract_header "authenticationtoken" "$login_headers")"
+if [[ -z "$authentication_token" ]]; then
+  authentication_token="$(extract_authentication_token_from_body "$login_body")"
+fi
+
+if [[ -z "$authentication_token" ]]; then
+  printf 'Failed to extract authenticationToken from login response.\n' >&2
+  printf 'Headers: %s\n' "$login_headers" >&2
+  printf 'Body: %s\n' "$login_body" >&2
+  exit 1
+fi
+
+cat > "$tokens_file" <<TOKENS
+FANAVARAN_CLIENT='$client'
+FANAVARAN_BASE_URL='$base_url'
+FANAVARAN_BIME_URL='$base_url/BimeApi/v2.0'
+APP_TOKEN='$app_token'
+AUTHENTICATION_TOKEN='$authentication_token'
+CORP_ID='$corp_id'
+CONTRACT_ID='$contract_id'
+LOCATION='$location'
+TOKENS
+
+printf '\nDone.\n'
+printf 'APP_TOKEN=%s\n' "$app_token"
+printf 'AUTHENTICATION_TOKEN=%s\n' "$authentication_token"
+printf 'CORP_ID=%s\n' "$corp_id"
+printf 'CONTRACT_ID=%s\n' "$contract_id"
+printf 'LOCATION=%s\n' "$location"
+printf '\nSaved token variables: %s\n' "$tokens_file"
+printf 'Saved raw GetAppToken response: %s, %s\n' "$app_token_headers" "$app_token_body"
+printf 'Saved raw Login response: %s, %s\n' "$login_headers" "$login_body"

src/Types&Enums/blame-request-management/caseStatus.enum.ts

@@ -11,6 +11,24 @@ export enum CaseStatus {
 
   WAITING_FOR_SIGNATURES = "WAITING_FOR_SIGNATURES",
 
+  /**
+   * FileMaker has collected all signatures; the file is sealed and waiting
+   * for a FileReviewer to complete it (accident fields → capture → video).
+   */
+  WAITING_FOR_FILE_REVIEWER = "WAITING_FOR_FILE_REVIEWER",
+
+  /**
+   * V5 flow only. FileReviewer has completed the claim and the owner has signed;
+   * the FileMaker who created the file must now approve before fanavaran submission.
+   */
+  WAITING_FOR_FILE_MAKER_APPROVAL = "WAITING_FOR_FILE_MAKER_APPROVAL",
+
+  /**
+   * V5 flow only. FileMaker rejected the file back to FileReviewer
+   * for correction (adjust pricing / back-and-forth with user and re-submit).
+   */
+  FILE_MAKER_REJECTED = "FILE_MAKER_REJECTED",
+
   COMPLETED = "COMPLETED",
 
   CANCELLED = "CANCELLED",

src/Types&Enums/claim-request-management/claim-case-status.enum.ts

@@ -35,6 +35,26 @@ export enum ClaimCaseStatus {
   /** All required factor files are uploaded; damage expert validates factors (`UNDER_REVIEW` @ `EXPERT_COST_EVALUATION`). */
   EXPERT_VALIDATING_REPAIR_FACTORS = "EXPERT_VALIDATING_REPAIR_FACTORS",
 
+  /**
+   * V4 split flow only. FileMaker has uploaded all initial required documents;
+   * the file is sealed and waiting for a FileReviewer to pick it up (accident fields,
+   * capture, and final blame video). Transitions to SELECTING_OUTER_PARTS when the
+   * FileReviewer calls select-outer-parts after submitting accident fields.
+   */
+  WAITING_FOR_FILE_REVIEWER = "WAITING_FOR_FILE_REVIEWER",
+
+  /**
+   * V5 split flow only. The claim is fully evaluated and owner has signed;
+   * the FileMaker who created the file must approve before fanavaran submission.
+   */
+  WAITING_FOR_FILE_MAKER_APPROVAL = "WAITING_FOR_FILE_MAKER_APPROVAL",
+
+  /**
+   * V5 split flow only. FileMaker rejected the completed claim back to FileReviewer
+   * for correction (adjust pricing, re-do expert review, back-and-forth with user).
+   */
+  FILE_MAKER_REJECTED = "FILE_MAKER_REJECTED",
+
   // Final states
   COMPLETED = "COMPLETED",
   CANCELLED = "CANCELLED",

src/Types&Enums/role.enum.ts

@@ -6,4 +6,8 @@ export enum RoleEnum {
   COMPANY = "company",
   ADMIN = "admin",
   USER = "user",
+  FILE_MAKER = "file_maker",
+  FILE_REVIEWER = "file_reviewer",
+  SUPER_ADMIN = "super_admin",
+  CALL_CENTER = "call_center",
 }

src/ai/ai.module.ts

@@ -1,9 +1,8 @@
-import { HttpModule } from "@nestjs/axios";
 import { Module } from "@nestjs/common";
 import { AiService } from "./ai.service";
 
 @Module({
-  imports: [HttpModule],
+  imports: [],
   providers: [AiService],
   exports: [AiService],
 })

src/app.module.ts

@@ -1,7 +1,8 @@
 import { join } from "node:path";
 import { APP_INTERCEPTOR, APP_PIPE } from "@nestjs/core";
 import { Module } from "@nestjs/common";
-import { ConfigService } from "@nestjs/config";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { HttpModule } from "@nestjs/axios";
 import { UnicodeDigitsNormalizeInterceptor } from "./common/interceptors/unicode-digits-normalize.interceptor";
 import { MongooseModule } from "@nestjs/mongoose";
 import { ServeStaticModule } from "@nestjs/serve-static";
@@ -10,8 +11,10 @@ import { AuthModule } from "./auth/auth.module";
 import { ClaimRequestManagementModule } from "./claim-request-management/claim-request-management.module";
 import { ClientModule } from "./client/client.module";
 import { ExpertBlameModule } from "./expert-blame/expert-blame.module";
+import { FanavaranModule } from "./fanavaran/fanavaran.module";
 import { ExpertClaimModule } from "./expert-claim/expert-claim.module";
 import { ExpertInsurerModule } from "./expert-insurer/expert-insurer.module";
+import { CaseExpertReportModule } from "./case-expert-report/case-expert-report.module";
 import { LookupsModule } from "./lookups/lookups.module";
 import { PlatesModule } from "./plates/plates.module";
 import { ProfileModule } from "./profile/profile.module";
@@ -25,9 +28,16 @@ import { CronModule } from "./utils/cron/cron.module";
 import { WorkflowStepManagementModule } from "./workflow-step-management/workflow-step-management.module";
 import { DatabaseModule } from "./core/database/database.module";
 import { AppConfigModule } from "./core/config/config.module";
+import { SuperAdminModule } from "./super-admin/super-admin.module";
+import { createHttpModuleOptions } from "./core/config/http-proxy.factory";
 
 @Module({
   imports: [
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
     AppConfigModule,
     DatabaseModule,
     CronModule,
@@ -49,12 +59,15 @@ import { AppConfigModule } from "./core/config/config.module";
     SystemSettingsModule,
     ExpertBlameModule,
     ClaimRequestManagementModule,
+    FanavaranModule,
     ExpertClaimModule,
+    CaseExpertReportModule,
     AiModule,
     ReportsModule,
     ExpertInsurerModule,
     LookupsModule,
     WorkflowStepManagementModule,
+    SuperAdminModule,
   ],
   controllers: [],
   providers: [

src/auth/auth-controllers/actor/actor.auth.controller.ts

@@ -37,6 +37,7 @@ import {
   LegalRegisterDto,
 } from "src/auth/dto/actor/register.actor.dto";
 import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { SuperAdminGuard } from "src/super-admin/guards/super-admin.guard";
 import { Roles } from "src/decorators/roles.decorator";
 import { CurrentUser } from "src/decorators/user.decorator";
 
@@ -95,6 +96,7 @@ export class ActorAuthController {
    * will be removed in a future release.
    */
   @Post("register/genuine")
+  @UseGuards(SuperAdminGuard)
   @ApiOperation({
     deprecated: true,
     summary: "[DEPRECATED] Genuine actor registration",
@@ -111,6 +113,7 @@ export class ActorAuthController {
    * will be removed in a future release.
    */
   @Post("register/legal")
+  @UseGuards(SuperAdminGuard)
   @ApiOperation({
     deprecated: true,
     summary: "[DEPRECATED] Legal actor registration",
@@ -123,21 +126,24 @@ export class ActorAuthController {
   }
 
   @Post("register/insurer")
+  @UseGuards(SuperAdminGuard)
   @ApiBody({ type: InsurerRegisterDto })
   async registerInsurer(@Body() body: InsurerRegisterDto) {
     return await this.actorAuthService.insurerRegister(body);
   }
 
-  /** Mock: create a field expert for testing. Make private later. */
+  /** Requires super-admin token. */
   @Post("create-field-expert")
+  @UseGuards(SuperAdminGuard)
   @ApiBody({ type: CreateFieldExpertDto })
   @ApiAcceptedResponse()
   async createFieldExpert(@Body() body: CreateFieldExpertDto) {
     return await this.actorAuthService.createFieldExpertMock(body);
   }
 
-  /** Mock: create a registrar for testing. Make private later. */
+  /** Requires super-admin token. */
   @Post("create-registrar")
+  @UseGuards(SuperAdminGuard)
   @ApiBody({ type: CreateRegistrarDto })
   @ApiAcceptedResponse()
   async createRegistrar(@Body() body: CreateRegistrarDto) {

src/auth/auth-services/actor.auth.service.ts

@@ -27,8 +27,12 @@ import { DamageExpertDbService } from "src/users/entities/db-service/damage-expe
 import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
 import { FieldExpertDbService } from "src/users/entities/db-service/field-expert.db.service";
 import { RegistrarDbService } from "src/users/entities/db-service/registrar.db.service";
+import { FileMakerDbService } from "src/users/entities/db-service/file-maker.db.service";
+import { FileReviewerDbService } from "src/users/entities/db-service/file-reviewer.db.service";
+import { CallCenterAgentDbService } from "src/users/entities/db-service/call-center-agent.db.service";
 import { HashService } from "src/utils/hash/hash.service";
 import { OtpGeneratorService } from "src/sms-orchestration/otp-generator.service";
+import { SuperAdminDbService } from "src/super-admin/entities/db-service/super-admin.db.service";
 
 function pick(obj: Record<string, any>, keys: string[]) {
   const out: Record<string, any> = {};
@@ -52,6 +56,10 @@ export class ActorAuthService {
     private readonly clientDbService: ClientDbService,
     private readonly otpService: OtpGeneratorService,
     private readonly captchaChallengeService: CaptchaChallengeService,
+    private readonly fileMakerDbService: FileMakerDbService,
+    private readonly fileReviewerDbService: FileReviewerDbService,
+    private readonly superAdminDbService: SuperAdminDbService,
+    private readonly callCenterAgentDbService: CallCenterAgentDbService,
   ) {}
 
   // TODO convrt to class for dynamic controller
@@ -94,6 +102,37 @@ export class ActorAuthService {
       case RoleEnum.COMPANY:
         res = await this.insurerExpertDbService.findOne({ email: username });
         break;
+      case RoleEnum.FILE_MAKER:
+        if (username == null && userId)
+          res = await this.fileMakerDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else res = await this.fileMakerDbService.findByLoginIdentifier(username);
+        break;
+      case RoleEnum.FILE_REVIEWER:
+        if (username == null && userId)
+          res = await this.fileReviewerDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else
+          res =
+            await this.fileReviewerDbService.findByLoginIdentifier(username);
+        break;
+      case RoleEnum.SUPER_ADMIN:
+        if (username == null && userId)
+          res = await this.superAdminDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else res = await this.superAdminDbService.findByLoginIdentifier(username);
+        break;
+      case RoleEnum.CALL_CENTER:
+        if (username == null && userId)
+          res = await this.callCenterAgentDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else
+          res = await this.callCenterAgentDbService.findByLoginIdentifier(username);
+        break;
       default:
         return null;
     }

src/auth/auth-services/user.auth.service.ts

@@ -13,6 +13,8 @@ import {
 } from "src/helpers/iran-mobile";
 import {
   computeOtpExpireMs,
+  FAKE_OTP_CODE,
+  isFakeOtpEnabled,
   isOtpExpiryActive,
   readOtpExpireMinutesFromEnv,
 } from "src/helpers/user-otp-expiry";
@@ -109,7 +111,7 @@ export class UserAuthService {
     const userExist = await this.userDbService.findOne(
       buildUserLookupByPhone(canonicalMobile),
     );
-    const otp = this.otpCreator.create();
+    const otp = this.createOtpForRequest();
     const hashOtp = await this.hashService.hash(otp);
     const expireMinutes = readOtpExpireMinutesFromEnv();
     const nowMs = Date.now();
@@ -158,7 +160,23 @@ export class UserAuthService {
     return new LoginDtoRs(userExist);
   }
 
+  private createOtpForRequest(): string {
+    if (isFakeOtpEnabled()) {
+      this.logger.warn(
+        "FAKE_OTP=true — using fixed dev OTP; SMS provider is not called",
+      );
+      return FAKE_OTP_CODE;
+    }
+    return this.otpCreator.create();
+  }
+
   private async smsSender(otp: string, mobile: string) {
+    if (isFakeOtpEnabled()) {
+      this.logger.log(
+        `FAKE_OTP=true — skipped SMS for phone=${mobile} (use OTP ${FAKE_OTP_CODE})`,
+      );
+      return;
+    }
     const ok = await this.smsOrchestrationService.sendAuthOtp(
       mobile,
       otp,

src/auth/auth.module.ts

@@ -29,6 +29,11 @@ import { UsersModule } from "src/users/users.module";
 import { HashModule } from "src/utils/hash/hash.module";
 import { SmsOrchestrationModule } from "src/sms-orchestration/sms-orchestration.module";
 import { CaptchaModule } from "src/captcha/captcha.module";
+import { SuperAdminDbService } from "src/super-admin/entities/db-service/super-admin.db.service";
+import {
+  SuperAdminModel,
+  SuperAdminSchema,
+} from "src/super-admin/entities/schema/super-admin.schema";
 
 /** Auth services and guards are app-wide (avoids importing AuthModule in every feature module). */
 @Global()
@@ -47,6 +52,7 @@ import { CaptchaModule } from "src/captcha/captcha.module";
         schema: ClaimRequestManagementSchema,
       },
       { name: ClaimCase.name, schema: ClaimCaseSchema },
+      { name: SuperAdminModel.name, schema: SuperAdminSchema },
     ]),
     JwtModule.register({
       signOptions: { expiresIn: "1h" }, // TODO: MAKE IT ENV
@@ -61,6 +67,7 @@ import { CaptchaModule } from "src/captcha/captcha.module";
     JwtService,
     LocalActorAuthGuard,
     LocalUserAuthGuard,
+    SuperAdminDbService,
   ],
   exports: [
     UserAuthService,
@@ -68,6 +75,7 @@ import { CaptchaModule } from "src/captcha/captcha.module";
     JwtService,
     LocalActorAuthGuard,
     LocalUserAuthGuard,
+    SuperAdminDbService,
   ],
   controllers: [UserAuthController, ActorAuthController],
 })

src/auth/guards/actor-local.guard.ts

@@ -43,6 +43,9 @@ export class LocalActorAuthGuard implements CanActivate {
           RoleEnum.COMPANY,
           RoleEnum.FIELD_EXPERT,
           RoleEnum.REGISTRAR,
+          RoleEnum.FILE_MAKER,
+          RoleEnum.FILE_REVIEWER,
+          RoleEnum.SUPER_ADMIN,
         ].includes(payload.role)
       ) {
         throw new UnauthorizedException("User role is not authorized");

src/auth/guards/global.guard.ts

@@ -12,6 +12,8 @@ const GLOBAL_GUARD_ROLES = new Set<string>([
   RoleEnum.USER,
   RoleEnum.FIELD_EXPERT,
   RoleEnum.REGISTRAR,
+  RoleEnum.FILE_MAKER,
+  RoleEnum.FILE_REVIEWER
 ]);
 
 @Injectable()

src/captcha/captcha-challenge.service.ts

@@ -13,6 +13,7 @@ import { HashService } from "src/utils/hash/hash.service";
 @Injectable()
 export class CaptchaChallengeService {
   private readonly isDev: boolean;
+  private readonly captchaEnabled: boolean;
 
   constructor(
     private readonly captchaService: CaptchaService,
@@ -21,6 +22,7 @@ export class CaptchaChallengeService {
     private readonly configService: ConfigService,
   ) {
     this.isDev = this.configService.get<string>("NODE_ENV") === "development";
+    this.captchaEnabled = this.configService.get<string>("CAPTCHA_ENABLED") !== "false";
   }
 
   async issue(): Promise<CaptchaResponseDto> {
@@ -32,12 +34,17 @@ export class CaptchaChallengeService {
       this.captchaService.normalizeAnswer(generated.text),
     );
 
+    // expireAt is the MongoDB TTL sentinel. The TTL reaper fires every ~60 s, so
+    // setting it equal to expiresAt means Mongo can delete the document up to 60 s
+    // BEFORE the application-level expiry check runs — causing the intermittent
+    // "captchaId not found" error under load. Adding a 120 s grace buffer ensures
+    // the document is always present when verify() runs its own expiresAt check.
     await this.captchaChallengeDbService.create({
       captchaId,
       answerHash,
       image: generated.image,
       expiresAt: generated.expiresAt,
-      expireAt: new Date(generated.expiresAt),
+      expireAt: new Date(generated.expiresAt + 120_000),
       usedAt: null,
     });
 
@@ -62,6 +69,11 @@ export class CaptchaChallengeService {
     captchaId: string | undefined,
     answer: string | undefined,
   ): Promise<void> {
+    // Skip captcha verification if disabled via environment variable
+    if (!this.captchaEnabled) {
+      return;
+    }
+
     if (!captchaId?.trim()) {
       throwCaptchaAuthError(CaptchaAuthErrorCode.CAPTCHA_REQUIRED);
     }

src/captcha/entities/schema/captcha-challenge.schema.ts

@@ -10,8 +10,8 @@ export class CaptchaChallenge {
   @Prop({ required: true, unique: true, index: true })
   captchaId: string;
 
-  @Prop()
-  answerHash?: string;
+  @Prop({ required: true })
+  answerHash: string;
 
   @Prop({ required: true })
   image: string;

src/case-expert-report/case-expert-report-pdf.service.ts

@@ -0,0 +1,36 @@
+import { Injectable } from "@nestjs/common";
+import {
+  createPersianPdfDocument,
+  persianPdfToBuffer,
+} from "src/helpers/persian-pdf-document";
+import {
+  InsurerFileReportPdfResult,
+  InsurerFileReportViewModel,
+} from "./case-expert-report.types";
+import { PR } from "./persian-report-labels";
+
+@Injectable()
+export class CaseExpertReportPdfService {
+  async render(model: InsurerFileReportViewModel): Promise<InsurerFileReportPdfResult> {
+    const pdf = createPersianPdfDocument();
+    pdf.addTitle(model.title);
+    pdf.addKeyValue(PR.publicId, model.publicId);
+    pdf.addKeyValue(PR.requestNo, model.requestNo);
+    pdf.addBlank();
+
+    for (const section of model.sections) {
+      pdf.addSection(section.title);
+      for (const field of section.fields) {
+        pdf.addKeyValue(field.label, field.value);
+      }
+      pdf.addBlank();
+    }
+
+    const buffer = await persianPdfToBuffer(pdf);
+    const safeId = (model.publicId || "file").replace(/[^\w.-]+/g, "_");
+    return {
+      buffer,
+      filename: `insurer-file-report-${safeId}.pdf`,
+    };
+  }
+}

src/case-expert-report/case-expert-report.builder.ts

@@ -0,0 +1,518 @@
+import { resolveDamagedPartyRow } from "src/helpers/blame-damaged-party";
+import { toJalaliDateAndTime } from "src/helpers/date-jalali";
+import { PartyRole } from "src/request-management/entities/schema/partyRole.enum";
+import {
+  InsurerFileReportField,
+  InsurerFileReportSection,
+  InsurerFileReportViewModel,
+} from "./case-expert-report.types";
+import { PR, persianFieldPath, persianStatus } from "./persian-report-labels";
+
+const SKIP_FLATTEN_KEYS = new Set([
+  "_id",
+  "__v",
+  "history",
+  "workflow",
+  "evidence",
+  "confirmation",
+]);
+
+function asString(value: unknown): string | undefined {
+  if (value === undefined || value === null || value === "") return undefined;
+  if (value instanceof Date) {
+    const [d, t] = toJalaliDateAndTime(value);
+    return `${d} ${t}`;
+  }
+  if (typeof value === "object") {
+    if (typeof (value as { toString?: () => string }).toString === "function") {
+      const s = String(value);
+      if (s !== "[object Object]") return s;
+    }
+    return undefined;
+  }
+  return String(value);
+}
+
+function formatBirthDate(value: unknown): string | undefined {
+  if (value === undefined || value === null || value === "") return undefined;
+  const raw = String(value);
+  if (/^\d{8}$/.test(raw)) {
+    return `${raw.slice(0, 4)}/${raw.slice(4, 6)}/${raw.slice(6, 8)}`;
+  }
+  return raw;
+}
+
+function flattenObject(
+  obj: unknown,
+  prefix = "",
+  depth = 0,
+): InsurerFileReportField[] {
+  if (obj == null) return [];
+  if (depth > 4) {
+    return [{ label: persianFieldPath(prefix), value: asString(obj) }];
+  }
+
+  if (Array.isArray(obj)) {
+    if (!obj.length) return [];
+    return [
+      {
+        label: persianFieldPath(prefix || "items"),
+        value: obj.map((item) => asString(item) ?? JSON.stringify(item)).join("، "),
+      },
+    ];
+  }
+
+  if (typeof obj !== "object") {
+    return [{ label: persianFieldPath(prefix || "value"), value: asString(obj) }];
+  }
+
+  const rows: InsurerFileReportField[] = [];
+  const objRecord = obj as Record<string, unknown>;
+  const hasMapped =
+    objRecord.mapped != null && typeof objRecord.mapped === "object";
+  for (const [key, value] of Object.entries(objRecord)) {
+    if (SKIP_FLATTEN_KEYS.has(key)) continue;
+    if (key === "raw" && hasMapped) continue;
+    if (value === undefined || value === null || value === "") continue;
+
+    const path = prefix ? `${prefix}.${key}` : key;
+    if (
+      typeof value === "object" &&
+      !Array.isArray(value) &&
+      !(value instanceof Date)
+    ) {
+      rows.push(...flattenObject(value, path, depth + 1));
+    } else {
+      rows.push({ label: persianFieldPath(path), value: asString(value) });
+    }
+  }
+  return rows;
+}
+
+function expertNameFromSnapshot(snapshot?: {
+  firstName?: string;
+  lastName?: string;
+}): string | undefined {
+  if (!snapshot) return undefined;
+  const name = [snapshot.firstName, snapshot.lastName].filter(Boolean).join(" ");
+  return name || undefined;
+}
+
+function collectExpertNames(
+  blame?: Record<string, unknown> | null,
+  claim?: Record<string, unknown> | null,
+): string | undefined {
+  const names = new Set<string>();
+
+  const blameDecision = (
+    blame?.expert as Record<string, unknown> | undefined
+  )?.decision as Record<string, unknown> | undefined;
+  const blameExpert = expertNameFromSnapshot(
+    blameDecision?.expertProfileSnapshot as
+      | { firstName?: string; lastName?: string }
+      | undefined,
+  );
+  if (blameExpert) names.add(blameExpert);
+
+  const evaluation = claim?.evaluation as Record<string, unknown> | undefined;
+  for (const key of ["damageExpertReplyFinal", "damageExpertReply"] as const) {
+    const reply = evaluation?.[key] as Record<string, unknown> | undefined;
+    if (!reply) continue;
+    const actor = (reply.actorDetail as { actorName?: string } | undefined)
+      ?.actorName;
+    if (actor) names.add(actor);
+    const snap = expertNameFromSnapshot(
+      reply.expertProfileSnapshot as
+        | { firstName?: string; lastName?: string }
+        | undefined,
+    );
+    if (snap) names.add(snap);
+  }
+
+  return names.size ? [...names].join(", ") : undefined;
+}
+
+function inquiryRoleData(
+  inquiries: Record<string, unknown> | undefined,
+  key: string,
+  role?: string,
+): Record<string, unknown> | undefined {
+  const block = inquiries?.[key] as Record<string, unknown> | undefined;
+  const data = block?.data as Record<string, unknown> | undefined;
+  if (!data) return undefined;
+  if (role && data[role] && typeof data[role] === "object") {
+    return data[role] as Record<string, unknown>;
+  }
+  return data;
+}
+
+/** Prefer mapped Tejarat fields; avoid duplicating the entire raw blob in PDF. */
+function pickInquiryReportPayload(
+  inquiry?: Record<string, unknown>,
+): Record<string, unknown> | undefined {
+  if (!inquiry) return undefined;
+  const mapped = inquiry.mapped;
+  if (mapped && typeof mapped === "object" && !Array.isArray(mapped)) {
+    return mapped as Record<string, unknown>;
+  }
+  const { raw: _raw, ...rest } = inquiry;
+  return Object.keys(rest).length ? rest : inquiry;
+}
+
+function licenseFieldsFromInquiry(
+  inquiry?: Record<string, unknown>,
+): { licenseType?: string; licenseDate?: string } {
+  if (!inquiry) return {};
+  const candidates = [
+    inquiry.LicenseType,
+    inquiry.licenseType,
+    inquiry.Type,
+    inquiry.type,
+    inquiry.LicenseCategory,
+    inquiry.licenseCategory,
+  ];
+  const licenseType = candidates.find((v) => v != null && v !== "");
+  const dateCandidates = [
+    inquiry.IssueDate,
+    inquiry.issueDate,
+    inquiry.LicenseIssueDate,
+    inquiry.licenseIssueDate,
+    inquiry.ExpireDate,
+    inquiry.expireDate,
+  ];
+  const licenseDate = dateCandidates.find((v) => v != null && v !== "");
+  return {
+    licenseType: asString(licenseType),
+    licenseDate: asString(licenseDate),
+  };
+}
+
+function buildOwnerSection(
+  damagedParty: ReturnType<typeof resolveDamagedPartyRow>,
+  claim?: Record<string, unknown> | null,
+): InsurerFileReportSection {
+  const person = damagedParty?.person;
+  const money = claim?.money as
+    | { sheba?: string; nationalCodeOfInsurer?: string }
+    | undefined;
+  const claimOwner = claim?.owner as { fullName?: string } | undefined;
+
+  return {
+    title: PR.ownerSection,
+    fields: [
+      { label: PR.name, value: person?.fullName ?? claimOwner?.fullName },
+      { label: PR.phone, value: person?.phoneNumber },
+      {
+        label: PR.nationalCode,
+        value: person?.nationalCodeOfInsurer ?? money?.nationalCodeOfInsurer,
+      },
+      {
+        label: PR.birthDate,
+        value: formatBirthDate(person?.insurerBirthday ?? person?.birthday),
+      },
+      { label: PR.sheba, value: money?.sheba },
+    ],
+  };
+}
+
+function buildDriverSection(
+  damagedParty: ReturnType<typeof resolveDamagedPartyRow>,
+  blame?: Record<string, unknown> | null,
+): InsurerFileReportSection | undefined {
+  const person = damagedParty?.person;
+  if (!person || person.driverIsInsurer !== false) return undefined;
+
+  const role = damagedParty?.role ?? PartyRole.FIRST;
+  const licenseInquiry = inquiryRoleData(
+    blame?.inquiries as Record<string, unknown> | undefined,
+    "drivingLicence",
+    role,
+  );
+  const { licenseType, licenseDate } = licenseFieldsFromInquiry(licenseInquiry);
+
+  return {
+    title: PR.driverSection,
+    fields: [
+      { label: PR.name, value: person.fullName },
+      {
+        label: PR.licenseType,
+        value: licenseType ?? (person.driverLicense ? PR.driverLicense : undefined),
+      },
+      {
+        label: PR.licenseDate,
+        value: licenseDate ?? person.driverLicense,
+      },
+      { label: PR.phone, value: person.phoneNumber },
+      { label: PR.nationalCode, value: person.nationalCodeOfDriver },
+      { label: PR.birthDate, value: formatBirthDate(person.driverBirthday) },
+      { label: PR.licenseNumber, value: person.driverLicense },
+    ],
+  };
+}
+
+function buildInsuranceSection(
+  damagedParty: ReturnType<typeof resolveDamagedPartyRow>,
+  blame?: Record<string, unknown> | null,
+  claim?: Record<string, unknown> | null,
+): InsurerFileReportSection {
+  const role = damagedParty?.role ?? PartyRole.FIRST;
+  const insurance = damagedParty?.insurance ?? {};
+  const carBodyLegacy = blame?.carBodyInsuranceDetail as
+    | Record<string, unknown>
+    | undefined;
+
+  const thirdPartyInquiry = inquiryRoleData(
+    blame?.inquiries as Record<string, unknown> | undefined,
+    "thirdParty",
+    role,
+  );
+  const carBodyInquiry = inquiryRoleData(
+    blame?.inquiries as Record<string, unknown> | undefined,
+    "carBody",
+    role,
+  );
+  const claimThirdParty = inquiryRoleData(
+    claim?.inquiries as Record<string, unknown> | undefined,
+    "thirdParty",
+    role,
+  );
+  const claimCarBody = inquiryRoleData(
+    claim?.inquiries as Record<string, unknown> | undefined,
+    "carBody",
+    role,
+  );
+
+  const fields: InsurerFileReportField[] = [
+    ...flattenObject(insurance, "party.insurance"),
+    ...flattenObject(
+      (insurance as { carBodyInsurance?: unknown }).carBodyInsurance,
+      "party.insurance.carBodyInsurance",
+    ),
+    ...flattenObject(
+      pickInquiryReportPayload(thirdPartyInquiry),
+      "inquiry.thirdParty",
+    ),
+    ...flattenObject(pickInquiryReportPayload(carBodyInquiry), "inquiry.carBody"),
+    ...flattenObject(
+      pickInquiryReportPayload(claimThirdParty),
+      "claim.inquiry.thirdParty",
+    ),
+    ...flattenObject(
+      pickInquiryReportPayload(claimCarBody),
+      "claim.inquiry.carBody",
+    ),
+    ...flattenObject(carBodyLegacy, "blame.carBodyInsuranceDetail"),
+  ];
+
+  const deduped = dedupeFields(fields);
+  return {
+    title: PR.insuranceSection,
+    fields: deduped.length ? deduped : [{ label: PR.data, value: PR.empty }],
+  };
+}
+
+function buildVehicleSection(
+  damagedParty: ReturnType<typeof resolveDamagedPartyRow>,
+  claim?: Record<string, unknown> | null,
+): InsurerFileReportSection {
+  const partyVehicle = damagedParty?.vehicle;
+  const claimVehicle = claim?.vehicle as Record<string, unknown> | undefined;
+
+  const fields = dedupeFields([
+    ...flattenObject(claimVehicle, "claim.vehicle"),
+    ...flattenObject(partyVehicle, "party.vehicle"),
+  ]);
+
+  return {
+    title: PR.vehicleSection,
+    fields: fields.length ? fields : [{ label: PR.data, value: PR.empty }],
+  };
+}
+
+function buildAccidentReportSection(
+  blame?: Record<string, unknown> | null,
+  claim?: Record<string, unknown> | null,
+  damagedParty?: ReturnType<typeof resolveDamagedPartyRow>,
+): InsurerFileReportSection {
+  const statement = damagedParty?.statement as
+    | Record<string, unknown>
+    | undefined;
+  const location = damagedParty?.location;
+  const snapshotAccident = (
+    claim?.snapshot as { accident?: Record<string, unknown> } | undefined
+  )?.accident;
+  const blameDecision = (
+    blame?.expert as Record<string, unknown> | undefined
+  )?.decision as Record<string, unknown> | undefined;
+  const decisionFields = blameDecision?.fields as
+    | Record<string, unknown>
+    | undefined;
+
+  const accidentDate =
+    asString(statement?.accidentDate) ??
+    asString(snapshotAccident?.date) ??
+    asString(blame?.createdAtFormatted) ??
+    asString(blame?.createdAt);
+
+  const accidentTime =
+    asString(statement?.accidentTime) ?? asString(snapshotAccident?.time);
+
+  const fields: InsurerFileReportField[] = [
+    { label: PR.date, value: accidentDate },
+    { label: PR.time, value: accidentTime },
+    {
+      label: PR.experts,
+      value: collectExpertNames(blame, claim),
+    },
+    {
+      label: PR.location,
+      value:
+        location?.lat != null && location?.lon != null
+          ? `${location.lat}، ${location.lon}`
+          : undefined,
+    },
+    {
+      label: PR.weather,
+      value:
+        asString(statement?.weatherCondition) ??
+        asString(snapshotAccident?.weatherCondition),
+    },
+    {
+      label: PR.road,
+      value:
+        asString(statement?.roadCondition) ??
+        asString(snapshotAccident?.roadCondition),
+    },
+    {
+      label: PR.light,
+      value:
+        asString(statement?.lightCondition) ??
+        asString(snapshotAccident?.lightCondition),
+    },
+    {
+      label: PR.blameStatus,
+      value: persianStatus(blame?.blameStatus),
+    },
+    {
+      label: PR.claimStatus,
+      value: persianStatus(claim?.claimStatus),
+    },
+    { label: PR.expertDecision, value: asString(blameDecision?.description) },
+    {
+      label: PR.accidentWay,
+      value: asString(
+        (decisionFields?.accidentWay as { label?: string } | undefined)?.label ??
+          (
+            snapshotAccident?.classification as {
+              accidentWay?: { label?: string };
+            }
+          )?.accidentWay?.label,
+      ),
+    },
+    {
+      label: PR.accidentReason,
+      value: asString(
+        (decisionFields?.accidentReason as { label?: string } | undefined)
+          ?.label ??
+          (
+            snapshotAccident?.classification as {
+              accidentReason?: { label?: string };
+            }
+          )?.accidentReason?.label,
+      ),
+    },
+    {
+      label: PR.accidentType,
+      value: asString(
+        (decisionFields?.accidentType as { label?: string } | undefined)?.label ??
+          (
+            snapshotAccident?.classification as {
+              accidentType?: { label?: string };
+            }
+          )?.accidentType?.label,
+      ),
+    },
+    {
+      label: PR.damageExpertDate,
+      value: asString(
+        (
+          (claim?.evaluation as Record<string, unknown> | undefined)
+            ?.damageExpertReplyFinal as Record<string, unknown> | undefined
+        )?.submittedAt ??
+          (
+            (claim?.evaluation as Record<string, unknown> | undefined)
+              ?.damageExpertReply as Record<string, unknown> | undefined
+          )?.submittedAt,
+      ),
+    },
+    {
+      label: PR.damageExpertNotes,
+      value: asString(
+        (
+          (claim?.evaluation as Record<string, unknown> | undefined)
+            ?.damageExpertReplyFinal as Record<string, unknown> | undefined
+        )?.description ??
+          (
+            (claim?.evaluation as Record<string, unknown> | undefined)
+              ?.damageExpertReply as Record<string, unknown> | undefined
+          )?.description,
+      ),
+    },
+    {
+      label: PR.partyDescription,
+      value: asString(statement?.description),
+    },
+  ];
+
+  return {
+    title: PR.accidentSection,
+    fields: dedupeFields(fields),
+  };
+}
+
+function dedupeFields(fields: InsurerFileReportField[]): InsurerFileReportField[] {
+  const seen = new Set<string>();
+  const out: InsurerFileReportField[] = [];
+  for (const field of fields) {
+    const value = asString(field.value);
+    if (!value) continue;
+    const key = `${field.label}::${value}`;
+    if (seen.has(key)) continue;
+    seen.add(key);
+    out.push({ label: field.label, value });
+  }
+  return out;
+}
+
+export function buildInsurerFileReport(
+  file: {
+    overview?: Record<string, unknown>;
+    blame?: Record<string, unknown>;
+    claim?: Record<string, unknown>;
+  },
+): InsurerFileReportViewModel {
+  const overview = file.overview ?? {};
+  const blame = file.blame ?? null;
+  const claim = file.claim ?? null;
+  const damagedParty = blame ? resolveDamagedPartyRow(blame) : null;
+
+  const sections: InsurerFileReportSection[] = [
+    buildOwnerSection(damagedParty, claim),
+  ];
+
+  const driverSection = buildDriverSection(damagedParty, blame);
+  if (driverSection) sections.push(driverSection);
+
+  sections.push(
+    buildInsuranceSection(damagedParty, blame, claim),
+    buildVehicleSection(damagedParty, claim),
+    buildAccidentReportSection(blame, claim, damagedParty),
+  );
+
+  return {
+    title: PR.reportTitle,
+    publicId: asString(overview.publicId) ?? PR.empty,
+    requestNo: asString(overview.requestNo),
+    sections,
+  };
+}

src/case-expert-report/case-expert-report.controller.ts

@@ -0,0 +1,68 @@
+import {
+  Controller,
+  Get,
+  HttpException,
+  InternalServerErrorException,
+  Param,
+  StreamableFile,
+  UseGuards,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiOperation,
+  ApiParam,
+  ApiProduces,
+  ApiResponse,
+  ApiTags,
+} from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { CaseExpertReportService } from "./case-expert-report.service";
+
+@ApiTags("expert-insurer-panel")
+@Controller("expert-insurer")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.COMPANY)
+export class CaseExpertReportInsurerController {
+  constructor(
+    private readonly caseExpertReportService: CaseExpertReportService,
+  ) {}
+
+  @Get("files/:publicId/report.pdf")
+  @ApiOperation({
+    summary: "Download insurer file report PDF",
+    description:
+      "Generates a PDF for the shared publicId (blame + claim combined): damaged owner, driver when different, insurance, vehicle, and accident report sections.",
+  })
+  @ApiParam({ name: "publicId" })
+  @ApiProduces("application/pdf")
+  @ApiResponse({ status: 200, description: "PDF file" })
+  @ApiResponse({ status: 404, description: "File not found for this publicId" })
+  async downloadInsurerReport(
+    @CurrentUser() insurer: { clientKey?: string },
+    @Param("publicId") publicId: string,
+  ): Promise<StreamableFile> {
+    try {
+      const { buffer, filename } =
+        await this.caseExpertReportService.generateForInsurer(
+          publicId,
+          insurer,
+        );
+      return new StreamableFile(buffer, {
+        type: "application/pdf",
+        disposition: `attachment; filename="${filename}"`,
+      });
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error
+          ? error.message
+          : "Failed to generate insurer file report PDF",
+      );
+    }
+  }
+}

src/case-expert-report/case-expert-report.module.ts

@@ -0,0 +1,13 @@
+import { Module } from "@nestjs/common";
+import { ExpertInsurerModule } from "src/expert-insurer/expert-insurer.module";
+import { CaseExpertReportInsurerController } from "./case-expert-report.controller";
+import { CaseExpertReportPdfService } from "./case-expert-report-pdf.service";
+import { CaseExpertReportService } from "./case-expert-report.service";
+
+@Module({
+  imports: [ExpertInsurerModule],
+  controllers: [CaseExpertReportInsurerController],
+  providers: [CaseExpertReportService, CaseExpertReportPdfService],
+  exports: [CaseExpertReportService],
+})
+export class CaseExpertReportModule {}

src/case-expert-report/case-expert-report.service.ts

@@ -0,0 +1,30 @@
+import { Injectable, NotFoundException } from "@nestjs/common";
+import { ExpertInsurerService } from "src/expert-insurer/expert-insurer.service";
+import { buildInsurerFileReport } from "./case-expert-report.builder";
+import { CaseExpertReportPdfService } from "./case-expert-report-pdf.service";
+import { InsurerFileReportPdfResult } from "./case-expert-report.types";
+
+@Injectable()
+export class CaseExpertReportService {
+  constructor(
+    private readonly expertInsurerService: ExpertInsurerService,
+    private readonly pdfService: CaseExpertReportPdfService,
+  ) {}
+
+  async generateForInsurer(
+    publicId: string,
+    actor: { clientKey?: string },
+  ): Promise<InsurerFileReportPdfResult> {
+    const clientKey = actor?.clientKey;
+    if (!clientKey) {
+      throw new NotFoundException("Insurer context not found");
+    }
+
+    const file = await this.expertInsurerService.retrieveFileDetailsByPublicId(
+      clientKey,
+      publicId,
+    );
+    const model = buildInsurerFileReport(file);
+    return this.pdfService.render(model);
+  }
+}

src/case-expert-report/case-expert-report.types.ts

@@ -0,0 +1,21 @@
+export type InsurerFileReportField = {
+  label: string;
+  value?: string | number | null;
+};
+
+export type InsurerFileReportSection = {
+  title: string;
+  fields: InsurerFileReportField[];
+};
+
+export type InsurerFileReportViewModel = {
+  title: string;
+  publicId: string;
+  requestNo?: string;
+  sections: InsurerFileReportSection[];
+};
+
+export type InsurerFileReportPdfResult = {
+  buffer: Buffer;
+  filename: string;
+};

src/case-expert-report/persian-report-labels.ts

@@ -0,0 +1,196 @@
+export const PR = {
+  reportTitle: "گزارش پرونده بیمه گر",
+  publicId: "شناسه عمومی",
+  requestNo: "شماره درخواست",
+  empty: "-",
+  ownerSection: "مالک خودروی زیان دیده",
+  driverSection: "راننده خودروی زیان دیده",
+  insuranceSection: "اطلاعات بیمه (بدنه و شخص ثالث)",
+  vehicleSection: "اطلاعات خودرو",
+  accidentSection: "گزارش حادثه",
+  name: "نام",
+  phone: "شماره تلفن",
+  nationalCode: "کد ملی",
+  birthDate: "تاریخ تولد",
+  sheba: "شماره شبا",
+  licenseType: "نوع گواهینامه",
+  licenseDate: "تاریخ گواهینامه",
+  licenseNumber: "شماره گواهینامه",
+  driverLicense: "گواهینامه راننده",
+  data: "اطلاعات",
+  date: "تاریخ",
+  time: "زمان",
+  experts: "کارشناس(ان)",
+  location: "موقعیت (عرض و طول جغرافیایی)",
+  weather: "وضعیت آب و هوا",
+  road: "وضعیت جاده",
+  light: "وضعیت نور",
+  blameStatus: "وضعیت مقصر",
+  claimStatus: "وضعیت خسارت",
+  expertDecision: "نظر کارشناس مقصر",
+  accidentWay: "نحوه برخورد",
+  accidentReason: "علت حادثه",
+  accidentType: "نوع حادثه",
+  damageExpertDate: "تاریخ ارزیابی کارشناس خسارت",
+  damageExpertNotes: "توضیحات کارشناس خسارت",
+  partyDescription: "توضیحات طرف",
+} as const;
+
+const KEY_LABELS: Record<string, string> = {
+  policyNumber: "شماره بیمه‌نامه",
+  company: "شرکت بیمه",
+  insurerCompany: "شرکت بیمه‌گر",
+  startDate: "تاریخ شروع",
+  endDate: "تاریخ پایان",
+  financialCeiling: "سقف مالی",
+  coverages: "پوشش‌ها",
+  plateId: "پلاک",
+  name: "نام",
+  model: "مدل",
+  type: "نوع",
+  carName: "نام خودرو",
+  carModel: "مدل خودرو",
+  carType: "نوع خودرو",
+  isNew: "خودرو نو",
+  isNewCar: "خودرو نو",
+  leftDigits: "دو رقم چپ پلاک",
+  centerAlphabet: "حرف پلاک",
+  centerDigits: "سه رقم وسط پلاک",
+  ir: "کد ایران",
+  plate: "پلاک",
+  CompanyName: "نام شرکت",
+  PolicyNumber: "شماره بیمه‌نامه",
+  PolicyStartDate: "تاریخ شروع بیمه",
+  PolicyEndDate: "تاریخ پایان بیمه",
+  LicenseType: "نوع گواهینامه",
+  licenseType: "نوع گواهینامه",
+  IssueDate: "تاریخ صدور",
+  issueDate: "تاریخ صدور",
+  ExpireDate: "تاریخ انقضا",
+  expireDate: "تاریخ انقضا",
+  party: "طرف",
+  insurance: "بیمه",
+  carBodyInsurance: "بیمه بدنه",
+  inquiry: "استعلام",
+  thirdParty: "شخص ثالث",
+  carBody: "بدنه",
+  claim: "خسارت",
+  vehicle: "خودرو",
+  blame: "مقصر",
+  items: "موارد",
+  value: "مقدار",
+  mapped: "نتیجه استعلام",
+  has: "موجود",
+  updatedAt: "به‌روزرسانی",
+  source: "منبع",
+  PrntPlcyCmpDocNo: "شماره سند شرکت",
+  MapTypNam: "نام نوع خودرو",
+  MtrNum: "شماره موتور",
+  ShsNum: "شماره شاسی",
+  vin: "VIN",
+  VinNumberField: "VIN",
+  DisFnYrPrcnt: "درصد تخفیف مالی",
+  DisLfYrPrcnt: "درصد تخفیف جانی",
+  DisPrsnYrPrcnt: "درصد تخفیف شخص ثالث",
+  MapVehicleSystemName: "سیستم خودرو",
+  LfCvrCptl: "سرمایه پوشش جانی",
+  FnCvrCptl: "سرمایه پوشش مالی",
+  PrsnCvrCptl: "سرمایه پوشش شخص ثالث",
+  PersonCvrCptl: "سرمایه پوشش شخص",
+  LifeCvrCptl: "سرمایه پوشش حیات",
+  FinancialCvrCptl: "سرمایه پوشش مالی",
+  VehicleSystemCode: "کد سیستم خودرو",
+  CarGroupCode: "کد گروه خودرو",
+  CylCnt: "تعداد سیلندر",
+  LastCompanyDocumentNumber: "شماره سند آخرین شرکت",
+  UsageCode: "کد کاربری",
+  MapUsageCode: "کد کاربری نگاشت‌شده",
+  MapUsageName: "نام کاربری",
+  Plk1: "دو رقم چپ پلاک",
+  Plk2: "حرف پلاک",
+  Plk3: "سه رقم وسط پلاک",
+  PlkSrl: "کد ایران پلاک",
+  SystemField: "سیستم",
+  TypeField: "تیپ",
+  UsageField: "کاربری",
+  MainColorField: "رنگ اصلی",
+  SecondColorField: "رنگ فرعی",
+  ModelField: "مدل",
+  CapacityField: "ظرفیت",
+  CacityField: "ظرفیت",
+  CylinderNumberField: "تعداد سیلندر",
+  EngineNumberField: "شماره موتور",
+  ChassisNumberField: "شماره شاسی",
+  InstallDateField: "تاریخ نصب",
+  AxelNumberField: "تعداد محور",
+  WheelNumberField: "تعداد چرخ",
+  CompanyCode: "کد شرکت",
+  SatrtDate: "تاریخ شروع",
+  EndDate: "تاریخ پایان",
+  PolicyHealthLossCount: "تعداد خسارت جانی",
+  PolicyFinancialLossCount: "تعداد خسارت مالی",
+  PolicyPersonLossCount: "تعداد خسارت شخص ثالث",
+  Tonage: "تناژ",
+  ThirdPolicyCode: "کد بیمه‌نامه ثالث",
+  SystemCodeCii: "کد سیستم",
+  SystemNameCii: "نام سیستم",
+  TypeCodeCii: "کد نوع",
+  TypeNameCii: "نام نوع",
+  UsageNameCii: "نام کاربری",
+  UsageCodeCii: "کد کاربری",
+  ModelCii: "مدل",
+  StatusTypeCode: "کد وضعیت",
+  label_fa: "برچسب فارسی",
+  catalogKey: "کلید کاتالوگ",
+};
+
+const STATUS_LABELS: Record<string, string> = {
+  AGREED: "توافق",
+  DISAGREEMENT: "اختلاف نظر",
+  UNKNOWN: "نامشخص",
+  APPROVED: "تأیید شده",
+  REJECTED: "رد شده",
+  NEEDS_REVISION: "نیاز به بازبینی",
+  UNDER_REVIEW: "در حال بررسی",
+  PENDING: "در انتظار",
+  true: "بله",
+  false: "خیر",
+};
+
+/** Turn `party.insurance.policyNumber` into a Persian label. */
+export function persianFieldPath(path: string): string {
+  if (!path) return PR.data;
+  const parts = path.split(".").filter(Boolean);
+  const last = parts[parts.length - 1] ?? path;
+  const translatedLast = KEY_LABELS[last] ?? last;
+
+  const inquiryRoot = parts.find(
+    (p) => p === "thirdParty" || p === "carBody" || p === "mapped",
+  );
+  if (inquiryRoot === "thirdParty") {
+    return `بیمه شخص ثالث / ${translatedLast}`;
+  }
+  if (inquiryRoot === "carBody") {
+    return `بیمه بدنه / ${translatedLast}`;
+  }
+  if (parts[0] === "party" && parts[1] === "insurance") {
+    return `بیمه / ${translatedLast}`;
+  }
+  if (parts[0] === "claim" && parts[1] === "vehicle") {
+    return `خودرو / ${translatedLast}`;
+  }
+  if (parts[0] === "party" && parts[1] === "vehicle") {
+    return `خودرو / ${translatedLast}`;
+  }
+
+  if (parts.length === 1) return translatedLast;
+
+  const translated = parts.map((part) => KEY_LABELS[part] ?? part);
+  return translated.join(" / ");
+}
+
+export function persianStatus(value: unknown): string | undefined {
+  if (value === undefined || value === null || value === "") return undefined;
+  const key = String(value);
+  return STATUS_LABELS[key] ?? key;
+}

src/claim-request-management/claim-request-management.controller.ts

@@ -23,6 +23,7 @@ import {
   ApiQuery,
   ApiTags,
   ApiOperation,
+  ApiExcludeController,
 } from "@nestjs/swagger";
 import { diskStorage } from "multer";
 import { ClaimAccessGuard } from "src/auth/guards/claim-access.guard";
@@ -39,8 +40,9 @@ import { UserObjectionDto } from "./dto/user-objection.dto";
 import { InPersonVisitDto } from "./dto/in-person-visit.dto";
 import { UserRatingDto } from "./dto/user-rating.dto";
 
+@ApiExcludeController()
 @Controller("claim-request-management")
-@ApiTags("claim-request-management")
+// @ApiTags("claim-request-management")
 @Roles(RoleEnum.USER, RoleEnum.EXPERT, RoleEnum.DAMAGE_EXPERT)
 @UseGuards(ClaimAccessGuard, RolesGuard)
 @ApiBearerAuth()
@@ -49,8 +51,8 @@ export class ClaimRequestManagementController {
     private readonly claimRequestManagementService: ClaimRequestManagementService,
   ) {}
 
-  @ApiParam({ name: "blameId" })
-  @ApiOperation({ deprecated: true })
+  // @ApiParam({ name: "blameId" })
+  // @ApiOperation({ deprecated: true })
   @Post("/:blameId")
   async createClaimRequest(
     @Param("blameId") requestId: string,
@@ -63,10 +65,10 @@ export class ClaimRequestManagementController {
     );
   }
 
-  @ApiBody({ type: CarDamagePartDto })
-  @ApiOperation({ deprecated: true })
+  // @ApiBody({ type: CarDamagePartDto })
+  // @ApiOperation({ deprecated: true })
   @Patch("/car-part-damage/:claimRequestID")
-  @ApiParam({ name: "claimRequestID" })
+  // @ApiParam({ name: "claimRequestID" })
   async carPartDamage(
     @Param("claimRequestID") requestId: string,
     @Body() body: CarDamagePartDto,
@@ -79,7 +81,7 @@ export class ClaimRequestManagementController {
     );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("/car-other-part")
   async getCarOtherParts() {
     const carOtherPart = await readFile(
@@ -89,8 +91,8 @@ export class ClaimRequestManagementController {
     return carOtherPart;
   }
 
-  @ApiBody({ type: OtherCarDamagePartDto })
-  @ApiParam({ name: "claimRequestID" })
+  // @ApiBody({ type: OtherCarDamagePartDto })
+  // @ApiParam({ name: "claimRequestID" })
   @UseInterceptors(
     FileInterceptor("file", {
       limits: {
@@ -108,7 +110,7 @@ export class ClaimRequestManagementController {
     }),
   )
   @ApiConsumes("multipart/form-data")
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Patch("/car-other-part-damage/:claimRequestID")
   async carOtherPartDamage(
     @Param("claimRequestID") requestId: string,
@@ -124,32 +126,32 @@ export class ClaimRequestManagementController {
     );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("required-documents-status/:claimRequestID")
-  @ApiParam({ name: "claimRequestID" })
+  // @ApiParam({ name: "claimRequestID" })
   async getRequiredDocumentsStatus(@Param("claimRequestID") requestId: string) {
     return await this.claimRequestManagementService.getRequiredDocumentsStatus(
       requestId,
     );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("car-part-image-required/:claimRequestID")
-  @ApiParam({ name: "claimRequestID" })
+  // @ApiParam({ name: "claimRequestID" })
   async getImageRequired(@Param("claimRequestID") requestId) {
     return await this.claimRequestManagementService.getImageRequiredList(
       requestId,
     );
   }
 
-  @ApiBody({
-    schema: {
-      type: "object",
-      properties: {
-        file: { type: "string", format: "binary" },
-      },
-    },
-  })
+  // @ApiBody({
+  //   schema: {
+  //     type: "object",
+  //     properties: {
+  //       file: { type: "string", format: "binary" },
+  //     },
+  //   },
+  // })
   @UseInterceptors(
     FileInterceptor("file", {
       limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
@@ -169,14 +171,14 @@ export class ClaimRequestManagementController {
       }),
     }),
   )
-  @ApiConsumes("multipart/form-data")
-  @ApiParam({ name: "claimRequestID" })
-  @ApiQuery({
-    name: "documentType",
-    enum: ClaimRequiredDocumentType,
-    description: "Type of required document to upload",
-  })
-  @ApiOperation({ deprecated: true })
+  // @ApiConsumes("multipart/form-data")
+  // // @ApiParam({ name: "claimRequestID" })
+  // @ApiQuery({
+  //   name: "documentType",
+  //   enum: ClaimRequiredDocumentType,
+  //   description: "Type of required document to upload",
+  // })
+  // @ApiOperation({ deprecated: true })
   @Patch("upload-required-document/:claimRequestID")
   async uploadRequiredDocument(
     @Param("claimRequestID") requestId: string,
@@ -195,14 +197,14 @@ export class ClaimRequestManagementController {
     );
   }
 
-  @ApiBody({
-    schema: {
-      type: "object",
-      properties: {
-        file: { type: "string", format: "binary" },
-      },
-    },
-  })
+  // @ApiBody({
+  //   schema: {
+  //     type: "object",
+  //     properties: {
+  //       file: { type: "string", format: "binary" },
+  //     },
+  //   },
+  // })
   @UseInterceptors(
     FileInterceptor("file", {
       limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
@@ -223,13 +225,13 @@ export class ClaimRequestManagementController {
       }),
     }),
   )
-  @ApiConsumes("multipart/form-data")
-  @ApiParam({ name: "claimRequestID" })
-  @ApiParam({
-    name: "partId",
-    description: "The ID of the specific car part being photographed.",
-  })
-  @ApiOperation({ deprecated: true })
+  // @ApiConsumes("multipart/form-data")
+  // @ApiParam({ name: "claimRequestID" })
+  // @ApiParam({
+  //   name: "partId",
+  //   description: "The ID of the specific car part being photographed.",
+  // })
+  // @ApiOperation({ deprecated: true })
   @Patch("capture-car-part-damage/:claimRequestID/:partId")
   async captureCarPartDamage(
     @Param("partId") partId: string,
@@ -246,14 +248,14 @@ export class ClaimRequestManagementController {
     );
   }
 
-  @ApiBody({
-    schema: {
-      type: "object",
-      properties: {
-        file: { type: "string", format: "binary" },
-      },
-    },
-  })
+  // @ApiBody({
+  //   schema: {
+  //     type: "object",
+  //     properties: {
+  //       file: { type: "string", format: "binary" },
+  //     },
+  //   },
+  // })
   @UseInterceptors(
     FileInterceptor("file", {
       limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
@@ -268,9 +270,9 @@ export class ClaimRequestManagementController {
       }),
     }),
   )
-  @ApiConsumes("multipart/form-data")
-  @ApiParam({ name: "claimRequestID" })
-  @ApiOperation({ deprecated: true })
+  // @ApiConsumes("multipart/form-data")
+  // @ApiParam({ name: "claimRequestID" })
+  // @ApiOperation({ deprecated: true })
   @Patch("car-capture/:claimRequestID")
   async captureVideoCapture(
     @Param("claimRequestID") requestId: string,
@@ -282,22 +284,22 @@ export class ClaimRequestManagementController {
     );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("requests/")
   async getRequest(@CurrentUser() currentUser) {
     return await this.claimRequestManagementService.myRequests(currentUser);
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("request/:claimRequestId")
-  @ApiParam({ name: "claimRequestId" })
+  // @ApiParam({ name: "claimRequestId" })
   myRequests(@Param("claimRequestId") requestId: string, @CurrentUser() user) {
     return this.claimRequestManagementService.requestDetails(requestId, user);
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Put("request/reply/:claimRequestId")
-  @ApiParam({ name: "claimRequestId" })
+  // @ApiParam({ name: "claimRequestId" })
   @UseInterceptors(
     FileInterceptor("file", {
       limits: {
@@ -314,12 +316,12 @@ export class ClaimRequestManagementController {
       }),
     }),
   )
-  @ApiBody({
-    type: UserCommentDto,
-    description: "if partId null , you can upload video capture",
-  })
-  @ApiConsumes("multipart/form-data")
-  @ApiParam({ name: "claimRequestId" })
+  //  @ApiBody({
+  //   type: UserCommentDto,
+  //   description: "if partId null , you can upload video capture",
+  // })
+  // @ApiConsumes("multipart/form-data")
+  // @ApiParam({ name: "claimRequestId" })
   async submitReply(
     @Param("claimRequestId") requestId,
     @Body() body,
@@ -334,14 +336,14 @@ export class ClaimRequestManagementController {
     // );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Put("request/resend/:claimRequestId/objection")
-  @ApiParam({ name: "claimRequestId" })
-  @ApiConsumes("application/json")
-  @ApiBody({
-    type: UserObjectionDto,
-    description: "Objection details with optional new parts",
-  })
+  // @ApiParam({ name: "claimRequestId" })
+  // @ApiConsumes("application/json")
+  // @ApiBody({
+  //   type: UserObjectionDto,
+  //   description: "Objection details with optional new parts",
+  // })
   async handleUserObjection(
     @Param("claimRequestId") claimRequestId: string,
     @Body() userObjectionDto: UserObjectionDto,
@@ -352,25 +354,25 @@ export class ClaimRequestManagementController {
     );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Patch("request/resend/:claimRequestId")
-  @ApiConsumes("multipart/form-data")
-  @ApiParam({ name: "claimRequestId" })
-  @ApiQuery({ name: "fields", enum: ["resendDocuments", "resendCarParts"] })
-  @ApiQuery({ name: "partId", required: false })
-  @ApiQuery({ name: "documentName", required: false })
-  @ApiQuery({ name: "side", required: false })
-  @ApiBody({
-    schema: {
-      type: "object",
-      properties: {
-        file: {
-          type: "string",
-          format: "binary",
-        },
-      },
-    },
-  })
+  // @ApiConsumes("multipart/form-data")
+  // @ApiParam({ name: "claimRequestId" })
+  // @ApiQuery({ name: "fields", enum: ["resendDocuments", "resendCarParts"] })
+  // @ApiQuery({ name: "partId", required: false })
+  // @ApiQuery({ name: "documentName", required: false })
+  // @ApiQuery({ name: "side", required: false })
+  // @ApiBody({
+  //   schema: {
+  //     type: "object",
+  //     properties: {
+  //       file: {
+  //         type: "string",
+  //         format: "binary",
+  //       },
+  //     },
+  //   },
+  // })
   @UseInterceptors(
     FileInterceptor("file", {
       storage: diskStorage({
@@ -403,10 +405,10 @@ export class ClaimRequestManagementController {
    * User satisfaction rating for a completed claim file.
    * Only the damaged user (claim owner) can rate their claim after it is closed.
    */
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Put("request/:claimRequestId/user-rating")
-  @ApiParam({ name: "claimRequestId" })
-  @ApiBody({ type: UserRatingDto })
+  // @ApiParam({ name: "claimRequestId" })
+  // @ApiBody({ type: UserRatingDto })
   async addUserRating(
     @Param("claimRequestId") claimRequestId: string,
     @Body() ratingDto: UserRatingDto,
@@ -419,22 +421,22 @@ export class ClaimRequestManagementController {
     );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Patch("request/reply/:claimRequestId/:partId/upload-factor")
-  @ApiConsumes("multipart/form-data")
-  @ApiParam({ name: "claimRequestId" })
-  @ApiParam({ name: "partId" })
-  @ApiBody({
-    schema: {
-      type: "object",
-      properties: {
-        file: {
-          type: "string",
-          format: "binary",
-        },
-      },
-    },
-  })
+  // @ApiConsumes("multipart/form-data")
+  // @ApiParam({ name: "claimRequestId" })
+  // @ApiParam({ name: "partId" })
+  // @ApiBody({
+  //   schema: {
+  //     type: "object",
+  //     properties: {
+  //       file: {
+  //         type: "string",
+  //         format: "binary",
+  //       },
+  //     },
+  //   },
+  // })
   @UseInterceptors(
     FileInterceptor("file", {
       storage: diskStorage({
@@ -462,9 +464,9 @@ export class ClaimRequestManagementController {
     );
   }
 
-  @ApiBody({ type: InPersonVisitDto })
-  @ApiParam({ name: "id" })
-  @ApiOperation({ deprecated: true })
+  // @ApiBody({ type: InPersonVisitDto })
+  // @ApiParam({ name: "id" })
+  // @ApiOperation({ deprecated: true })
   @Patch(":id/visit")
   async inPersonVisit(
     @Param("id") requestId: string,
@@ -479,26 +481,25 @@ export class ClaimRequestManagementController {
     );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("branches/:insuranceId")
+  // @ApiParam({ name: "insuranceId" })
   async insuranceBranches(@Param("insuranceId") insuranceId: string) {
-    return await this.claimRequestManagementService.retrieveInsuranceBranches(
-      insuranceId,
-    );
+    return await this.claimRequestManagementService.retrieveInsuranceBranches(insuranceId);
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("fanavaran-submit/:claimRequestId")
-  @ApiParam({ name: "claimRequestId" })
+  // @ApiParam({ name: "claimRequestId" })
   async fanavaranSubmit(@Param("claimRequestId") claimRequestId: string) {
     return await this.claimRequestManagementService.fanavaranSubmit(
       claimRequestId,
     );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Post("fanavaran-submit/:claimRequestId")
-  @ApiParam({ name: "claimRequestId" })
+  // @ApiParam({ name: "claimRequestId" })
   async submitToFanavaran(@Param("claimRequestId") claimRequestId: string) {
     return await this.claimRequestManagementService.submitToFanavaran(
       claimRequestId,

src/claim-request-management/claim-request-management.module.ts

@@ -1,5 +1,8 @@
 import { Module } from "@nestjs/common";
 import { MongooseModule } from "@nestjs/mongoose";
+import { HttpModule } from "@nestjs/axios";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 import { AiModule } from "src/ai/ai.module";
 import { SandHubModule } from "src/sand-hub/sand-hub.module";
 import { RequestManagementModule } from "src/request-management/request-management.module";
@@ -52,11 +55,18 @@ import { ClientModule } from "src/client/client.module";
 import { ClaimAccessGuard } from "src/auth/guards/claim-access.guard";
 import { JwtModule } from "@nestjs/jwt";
 import { MediaPolicyModule } from "src/media-policy/media-policy.module";
-import { HttpModule } from "@nestjs/axios";
+import { FanavaranAuditModule } from "src/fanavaran/fanavaran-audit.module";
+import { FanavaranLookupModule } from "src/fanavaran/fanavaran-lookup.module";
 
 @Module({
   imports: [
-    HttpModule,
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
+    FanavaranAuditModule,
+    FanavaranLookupModule,
     PublicIdModule,
     UsersModule,
     RequestManagementModule,

src/claim-request-management/claim-request-management.v2.controller.ts

@@ -13,10 +13,19 @@ import {
   Get,
   UseInterceptors,
   UploadedFile,
+  UploadedFiles,
 } from "@nestjs/common";
 import { readFile } from "node:fs/promises";
-import { ApiBearerAuth, ApiParam, ApiTags, ApiOperation, ApiResponse, ApiBody, ApiConsumes } from "@nestjs/swagger";
-import { FileInterceptor } from "@nestjs/platform-express";
+import {
+  ApiBearerAuth,
+  ApiParam,
+  ApiTags,
+  ApiOperation,
+  ApiResponse,
+  ApiBody,
+  ApiConsumes,
+} from "@nestjs/swagger";
+import { FileInterceptor, FilesInterceptor } from "@nestjs/platform-express";
 import { diskStorage } from "multer";
 import { extname } from "node:path";
 import { Types } from "mongoose";
@@ -33,9 +42,15 @@ import {
   SelectOuterPartsV2Dto,
   SelectOuterPartsV2ResponseDto,
 } from "./dto/select-outer-parts-v2.dto";
-import { SelectOtherPartsV2Dto, SelectOtherPartsV2ResponseDto } from "./dto/select-other-parts-v2.dto";
+import {
+  SelectOtherPartsV2Dto,
+  SelectOtherPartsV2ResponseDto,
+} from "./dto/select-other-parts-v2.dto";
 import { GetCaptureRequirementsV2ResponseDto } from "./dto/capture-requirements-v2.dto";
-import { UploadRequiredDocumentV2Dto, UploadRequiredDocumentV2ResponseDto } from "./dto/upload-document-v2.dto";
+import {
+  UploadRequiredDocumentV2Dto,
+  UploadRequiredDocumentV2ResponseDto,
+} from "./dto/upload-document-v2.dto";
 import {
   CapturePartV2Dto,
   CapturePartV2ResponseDto,
@@ -52,7 +67,13 @@ import { ClaimVehicleTypeV2 } from "src/static/outer-car-parts-catalog";
 @Controller("v2/claim-request-management")
 @ApiBearerAuth()
 @UseGuards(GlobalGuard, RolesGuard)
-@Roles(RoleEnum.USER, RoleEnum.FIELD_EXPERT, RoleEnum.REGISTRAR)
+@Roles(
+  RoleEnum.USER,
+  RoleEnum.FIELD_EXPERT,
+  RoleEnum.REGISTRAR,
+  RoleEnum.FILE_MAKER,
+  RoleEnum.FILE_REVIEWER,
+)
 export class ClaimRequestManagementV2Controller {
   constructor(
     private readonly claimRequestManagementService: ClaimRequestManagementService,
@@ -142,7 +163,10 @@ export class ClaimRequestManagementV2Controller {
   })
   @ApiParam({ name: "claimRequestId" })
   @ApiResponse({ status: 200, description: "Claim returned to expert queue" })
-  @ApiResponse({ status: 400, description: "Resend requires uploads or wrong step" })
+  @ApiResponse({
+    status: 400,
+    description: "Resend requires uploads or wrong step",
+  })
   async acknowledgeExpertResend(
     @Param("claimRequestId") claimRequestId: string,
     @CurrentUser() user: any,
@@ -156,15 +180,19 @@ export class ClaimRequestManagementV2Controller {
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
-        error instanceof Error ? error.message : "Failed to acknowledge expert resend",
+        error instanceof Error
+          ? error.message
+          : "Failed to acknowledge expert resend",
       );
     }
   }
 
   /**
    * V2: User objection after expert resend (same intent as v1 PUT …/request/resend/:id/objection).
+   * Accepts multipart/form-data so optional supporting invoices can be attached in the same request.
    */
   @Put("request/:claimRequestId/objection")
+  @ApiConsumes("multipart/form-data")
   @ApiOperation({
     summary: "Submit user objection (V2)",
     description:
@@ -172,30 +200,75 @@ export class ClaimRequestManagementV2Controller {
       "(2) **Legacy resend:** active expert resend (`WAITING_FOR_USER_RESEND` @ `USER_EXPERT_RESEND`).\n\n" +
       "`objectionParts` may only reference **priced** repair lines (`factorNeeded=false`). Factor-only lines cannot be disputed until they have expert pricing.\n\n" +
       "After **`damageExpertReplyFinal`** exists (final reply following a prior objection), **no second objection** — owner uses **owner-insurer-approval/sign** to accept/reject and close the case.\n\n" +
-      "Stores `evaluation.objection`, clears partial/final owner approval fields, merges `newParts` into `damage.selectedParts`, returns case to `WAITING_FOR_DAMAGE_EXPERT`.",
+      "Stores `evaluation.objection`, clears partial/final owner approval fields, merges `newParts` into `damage.selectedParts`, returns case to `WAITING_FOR_DAMAGE_EXPERT`.\n\n" +
+      "**Invoices:** optionally attach up to 5 supporting documents (images/PDFs) as `invoices` file fields. Stored in `evaluation.objection.invoices[]` and visible to the reviewing expert.",
   })
   @ApiParam({
     name: "claimRequestId",
     description: "The claim case ID (MongoDB ObjectId)",
     example: "507f1f77bcf86cd799439011",
   })
-  @ApiBody({ type: UserObjectionV2Dto })
+  @ApiBody({
+    description:
+      "Objection payload as multipart form fields. `objectionParts` and `newParts` are JSON-encoded strings.",
+    schema: {
+      type: "object",
+      properties: {
+        objectionParts: {
+          type: "string",
+          description:
+            'JSON-encoded array of disputed priced parts. Example: `[{"partId":201,"reason":"Price too high"}]`',
+        },
+        newParts: {
+          type: "string",
+          description:
+            'JSON-encoded array of new parts to add. Example: `[{"partName":"سپر جلو","side":"front"}]`',
+        },
+        invoices: {
+          type: "array",
+          items: { type: "string", format: "binary" },
+          description: "Up to 5 supporting invoice or document files (image or PDF).",
+        },
+      },
+    },
+  })
   @ApiResponse({ status: 200, description: "Objection stored" })
-  @ApiResponse({ status: 400, description: "No active resend or empty payload" })
+  @ApiResponse({
+    status: 400,
+    description: "No active resend or empty payload",
+  })
   @ApiResponse({ status: 403, description: "Not the claim owner" })
   @ApiResponse({ status: 404, description: "Claim not found" })
   @ApiResponse({ status: 409, description: "Objection already submitted" })
+  @UseInterceptors(
+    FilesInterceptor("invoices", 5, {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-objection-invoices",
+        filename: (req, file, callback) => {
+          const unique = Date.now() + "-" + Math.round(Math.random() * 1e6);
+          const ex = extname(file.originalname);
+          callback(null, `objection-invoice-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
   async submitUserObjectionV2(
     @Param("claimRequestId") claimRequestId: string,
     @Body() body: UserObjectionV2Dto,
     @CurrentUser() user: any,
+    @UploadedFiles() invoices?: Express.Multer.File[],
   ) {
+    for (const file of invoices ?? []) {
+      await this.mediaPolicyService.assertForClaim(file, claimRequestId, "image");
+    }
     try {
       return await this.claimRequestManagementService.handleUserObjectionV2(
         claimRequestId,
         body,
         user.sub,
         user,
+        invoices,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -222,7 +295,10 @@ export class ClaimRequestManagementV2Controller {
   })
   @ApiBody({ type: UserRatingDto })
   @ApiResponse({ status: 200, description: "Rating saved" })
-  @ApiResponse({ status: 400, description: "Claim not completed or invalid scores" })
+  @ApiResponse({
+    status: 400,
+    description: "Claim not completed or invalid scores",
+  })
   @ApiResponse({ status: 403, description: "Not the claim owner" })
   @ApiResponse({ status: 404, description: "Claim not found" })
   @ApiResponse({ status: 409, description: "Rating already submitted" })
@@ -270,21 +346,32 @@ export class ClaimRequestManagementV2Controller {
       type: "object",
       required: ["sign", "agree", "branchId"],
       properties: {
-        sign: { type: "string", format: "binary", description: "Signature image" },
+        sign: {
+          type: "string",
+          format: "binary",
+          description: "Signature image",
+        },
         agree: {
           type: "boolean",
           description: "true to accept expert pricing and complete the claim",
         },
         branchId: {
           type: "string",
-          description: "Insurer branch id (must belong to the claim owner's insurer; if pricing lists branch options, must match one of them)",
+          description:
+            "Insurer branch id (must belong to the claim owner's insurer; if pricing lists branch options, must match one of them)",
           example: "507f1f77bcf86cd799439011",
         },
       },
     },
   })
-  @ApiResponse({ status: 200, description: "Signature stored; claim completed or rejected" })
-  @ApiResponse({ status: 400, description: "Wrong step/status or missing file" })
+  @ApiResponse({
+    status: 200,
+    description: "Signature stored; claim completed or rejected",
+  })
+  @ApiResponse({
+    status: 400,
+    description: "Wrong step/status or missing file",
+  })
   @ApiResponse({ status: 403, description: "Not the claim owner" })
   @ApiResponse({ status: 404, description: "Claim not found" })
   @ApiResponse({ status: 409, description: "Already signed" })
@@ -314,7 +401,9 @@ export class ClaimRequestManagementV2Controller {
     }
     await this.mediaPolicyService.assertForClaim(sign, claimRequestId, "image");
     const agreed =
-      typeof agree === "string" ? agree === "true" || agree === "1" : Boolean(agree);
+      typeof agree === "string"
+        ? agree === "true" || agree === "1"
+        : Boolean(agree);
     try {
       return await this.claimRequestManagementService.submitOwnerInsurerApprovalSignV2(
         claimRequestId,
@@ -453,8 +542,7 @@ export class ClaimRequestManagementV2Controller {
   })
   @ApiBody({
     type: SelectOuterPartsV2Dto,
-    description:
-      "Selected vehicle type + selected outer part IDs from catalog",
+    description: "Selected vehicle type + selected outer part IDs from catalog",
     examples: {
       example1: {
         summary: "Sedan - minor front damage",
@@ -522,9 +610,7 @@ export class ClaimRequestManagementV2Controller {
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
-        error instanceof Error
-          ? error.message
-          : "Failed to select outer parts",
+        error instanceof Error ? error.message : "Failed to select outer parts",
       );
     }
   }
@@ -638,9 +724,7 @@ Optional: upload car green card file in the same step.
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
-        error instanceof Error
-          ? error.message
-          : "Failed to select other parts",
+        error instanceof Error ? error.message : "Failed to select other parts",
       );
     }
   }
@@ -862,7 +946,7 @@ Returns status of each item (uploaded/captured or not).
           type: "string",
           example: "front",
           description:
-            'For angle: front/back/left/right. For part: hood/front_bumper/etc.',
+            "For angle: front/back/left/right. For part: hood/front_bumper/etc.",
         },
         file: {
           type: "string",
@@ -1005,7 +1089,10 @@ Returns status of each item (uploaded/captured or not).
     description: "Video uploaded successfully",
     type: VideoCaptureV2ResponseDto,
   })
-  @ApiResponse({ status: 400, description: "Wrong workflow step or missing file" })
+  @ApiResponse({
+    status: 400,
+    description: "Wrong workflow step or missing file",
+  })
   @ApiResponse({ status: 403, description: "Not the claim owner" })
   @ApiResponse({ status: 404, description: "Claim not found" })
   @ApiResponse({ status: 409, description: "Video already uploaded" })
@@ -1025,48 +1112,10 @@ Returns status of each item (uploaded/captured or not).
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
-        error instanceof Error ? error.message : "Failed to upload car capture video",
+        error instanceof Error
+          ? error.message
+          : "Failed to upload car capture video",
       );
     }
   }
-
-  @Get("fanavaran-submit/parsian/:claimCaseId")
-  @ApiOperation({
-    summary: "Preview Fanavaran submit body (Parsian / V2)",
-    description:
-      "Builds the third-party-car-financial-claims payload from claimCases + blameCases without calling Fanavaran.",
-  })
-  @ApiParam({
-    name: "claimCaseId",
-    description: "The claim case ID (MongoDB ObjectId)",
-  })
-  async fanavaranSubmitParsianV2(
-    @Param("claimCaseId") claimCaseId: string,
-    @Query("debug") debug?: string,
-  ) {
-    return await this.claimRequestManagementService.fanavaranSubmitParsianV2(
-      claimCaseId,
-      {
-        debug: debug === "1" || debug === "true",
-      },
-    );
-  }
-
-  @Post("fanavaran-submit/parsian/:claimCaseId")
-  @ApiOperation({
-    summary: "Submit claim to Fanavaran (Parsian / V2)",
-    description:
-      "Authenticates with Parsian Fanavaran credentials and submits the mapped claimCases + blameCases payload.",
-  })
-  @ApiParam({
-    name: "claimCaseId",
-    description: "The claim case ID (MongoDB ObjectId)",
-  })
-  async submitToFanavaranParsianV2(
-    @Param("claimCaseId") claimCaseId: string,
-  ) {
-    return await this.claimRequestManagementService.submitToFanavaranParsianV2(
-      claimCaseId,
-    );
-  }
 }

src/claim-request-management/dto/capture-part-v2.dto.ts

@@ -1,34 +1,34 @@
-import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
-import { IsEnum, IsNotEmpty, IsString } from 'class-validator';
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import { IsEnum, IsNotEmpty, IsString } from "class-validator";
 
 /**
  * V2 DTO for capturing car angle or damaged part
  */
 export class CapturePartV2Dto {
   @ApiProperty({
-    description: 'Type of capture: angle or part',
-    example: 'angle',
-    enum: ['angle', 'part'],
+    description: "Type of capture: angle or part",
+    example: "angle",
+    enum: ["angle", "part"],
   })
-  @IsNotEmpty({ message: 'Capture type is required' })
-  @IsEnum(['angle', 'part'], {
+  @IsNotEmpty({ message: "Capture type is required" })
+  @IsEnum(["angle", "part"], {
     message: 'Capture type must be either "angle" or "part"',
   })
-  captureType: 'angle' | 'part';
+  captureType: "angle" | "part";
 
   @ApiProperty({
     description:
       'When captureType is angle: front | back | left | right. When part: catalog id as string (e.g. "101"), 0-based index (e.g. "0"), or full catalog key (e.g. left_backfender). Prefer id or index for parts.',
-    example: 'front',
+    example: "front",
   })
-  @IsNotEmpty({ message: 'Capture key is required' })
-  @IsString({ message: 'Capture key must be a string' })
+  @IsNotEmpty({ message: "Capture key is required" })
+  @IsString({ message: "Capture key must be a string" })
   captureKey: string;
 
   @ApiProperty({
-    type: 'string',
-    format: 'binary',
-    description: 'Image file (JPG, PNG)',
+    type: "string",
+    format: "binary",
+    description: "Image file (JPG, PNG)",
   })
   file: Express.Multer.File;
 }
@@ -38,51 +38,58 @@ export class CapturePartV2Dto {
  */
 export class CapturePartV2ResponseDto {
   @ApiProperty({
-    description: 'Claim request ID',
-    example: '507f1f77bcf86cd799439011',
+    description: "Claim request ID",
+    example: "507f1f77bcf86cd799439011",
   })
   claimRequestId: string;
 
   @ApiProperty({
-    description: 'Type of capture',
-    example: 'angle',
+    description: "Type of capture",
+    example: "angle",
   })
   captureType: string;
 
   @ApiProperty({
-    description: 'Key of what was captured',
-    example: 'front',
+    description: "Key of what was captured",
+    example: "front",
   })
   captureKey: string;
 
   @ApiProperty({
-    description: 'File URL',
-    example: 'http://localhost:3000/files/captures/front-1234567890.jpg',
+    description: "File URL",
+    example: "http://localhost:3000/files/captures/front-1234567890.jpg",
   })
   fileUrl: string;
 
   @ApiProperty({
-    description: 'Whether all captures are now complete',
+    description: "Whether all captures are now complete",
     example: false,
   })
   allCapturesComplete: boolean;
 
   @ApiProperty({
-    description: 'Current workflow step',
-    example: 'CAPTURE_PART_DAMAGES',
+    description: "Current workflow step",
+    example: "CAPTURE_PART_DAMAGES",
   })
   currentStep: string;
 
   @ApiProperty({
-    description: 'Success message',
-    example: 'Angle captured successfully. 6 captures remaining.',
+    description: "Success message",
+    example: "Angle captured successfully. 6 captures remaining.",
   })
   message: string;
 
   @ApiPropertyOptional({
-    description: 'True when expert-requested part resends are complete and the claim returned to the expert queue.',
+    description:
+      "True when expert-requested part resends are complete and the claim returned to the expert queue.",
   })
   expertResendComplete?: boolean;
+
+  @ApiPropertyOptional({
+    description:
+      "Best-effort Fanavaran attachment upload result. Local capture still succeeds when this contains a warning.",
+  })
+  fanavaranAttachment?: unknown;
 }
 
 /**
@@ -90,20 +97,20 @@ export class CapturePartV2ResponseDto {
  */
 export class VideoCaptureV2ResponseDto {
   @ApiProperty({
-    description: 'Claim case ID',
-    example: '507f1f77bcf86cd799439011',
+    description: "Claim case ID",
+    example: "507f1f77bcf86cd799439011",
   })
   claimRequestId: string;
 
   @ApiProperty({
-    description: 'ID of the stored video document (claim-video-capture)',
-    example: '507f1f77bcf86cd799439012',
+    description: "ID of the stored video document (claim-video-capture)",
+    example: "507f1f77bcf86cd799439012",
   })
   videoId: string;
 
   @ApiProperty({
-    description: 'Success message',
-    example: 'Video capture uploaded successfully.',
+    description: "Success message",
+    example: "Video capture uploaded successfully.",
   })
   message: string;
 }

src/claim-request-management/dto/create-claim-v2.dto.ts

@@ -1,4 +1,4 @@
-import { ApiProperty } from "@nestjs/swagger";
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
 
 export class CreateClaimFromBlameResponseDto {
   @ApiProperty({
@@ -23,4 +23,10 @@ export class CreateClaimFromBlameResponseDto {
     example: "Claim request created successfully",
   })
   message: string;
+
+  @ApiPropertyOptional({
+    description:
+      "Best-effort Fanavaran early submit result. Claim creation still succeeds when this contains a warning.",
+  })
+  fanavaran?: unknown;
 }

src/claim-request-management/dto/select-other-parts-v2.dto.ts

@@ -106,14 +106,16 @@ export class SelectOtherPartsV2ResponseDto {
   @ApiProperty({
     description: 'Sheba number (masked for security)',
     example: 'IR12************1234',
+    required: false,
   })
-  shebaNumber: string;
+  shebaNumber?: string;
 
   @ApiProperty({
     description: 'National code of owner (masked)',
     example: '12******90',
+    required: false,
   })
-  nationalCodeOfOwner: string;
+  nationalCodeOfOwner?: string;
 
   @ApiProperty({
     description: 'Current workflow step',

src/claim-request-management/dto/select-other-parts-v3.dto.ts

@@ -0,0 +1,29 @@
+import { ApiPropertyOptional } from "@nestjs/swagger";
+import {
+  ArrayMaxSize,
+  IsArray,
+  IsEnum,
+  IsOptional,
+} from "class-validator";
+import { OtherCarPart } from "./select-other-parts-v2.dto";
+
+/**
+ * V3 in-person expert flow: other parts only (sheba/national code collected during run-inquiries).
+ */
+export class SelectOtherPartsV3Dto {
+  @ApiPropertyOptional({
+    description: "Array of selected other damaged parts (non-body parts)",
+    example: ["engine", "suspension", "headlight"],
+    enum: OtherCarPart,
+    isArray: true,
+    maxItems: 11,
+  })
+  @IsOptional()
+  @IsArray({ message: "otherParts must be an array" })
+  @ArrayMaxSize(11, { message: "Maximum 11 other parts can be selected" })
+  @IsEnum(OtherCarPart, {
+    each: true,
+    message: "Invalid part name. Must be one of the valid other car parts",
+  })
+  otherParts?: OtherCarPart[];
+}

src/claim-request-management/dto/select-outer-parts-v2.dto.ts

@@ -1,5 +1,13 @@
-import { ApiProperty } from '@nestjs/swagger';
-import { IsArray, IsEnum, IsNotEmpty, ArrayMinSize, ArrayUnique, IsOptional, IsInt } from 'class-validator';
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import {
+  IsArray,
+  IsEnum,
+  IsNotEmpty,
+  ArrayMinSize,
+  ArrayUnique,
+  IsOptional,
+  IsInt,
+} from "class-validator";
 import {
   ClaimVehicleTypeV2,
   OuterPartSideV2,
@@ -12,27 +20,27 @@ import { DamageSelectedPartV2BodyDto } from "./damage-selected-part-v2.dto";
  */
 export enum OuterCarPart {
   // Hood
-  HOOD = 'hood',
+  HOOD = "hood",
 
   // Doors
-  FRONT_RIGHT_DOOR = 'front_right_door',
-  FRONT_LEFT_DOOR = 'front_left_door',
-  REAR_RIGHT_DOOR = 'rear_right_door',
-  REAR_LEFT_DOOR = 'rear_left_door',
+  FRONT_RIGHT_DOOR = "front_right_door",
+  FRONT_LEFT_DOOR = "front_left_door",
+  REAR_RIGHT_DOOR = "rear_right_door",
+  REAR_LEFT_DOOR = "rear_left_door",
 
   // Bumpers
-  FRONT_BUMPER = 'front_bumper',
-  REAR_BUMPER = 'rear_bumper',
+  FRONT_BUMPER = "front_bumper",
+  REAR_BUMPER = "rear_bumper",
 
   // Fenders
-  FRONT_RIGHT_FENDER = 'front_right_fender',
-  FRONT_LEFT_FENDER = 'front_left_fender',
-  REAR_RIGHT_FENDER = 'rear_right_fender',
-  REAR_LEFT_FENDER = 'rear_left_fender',
+  FRONT_RIGHT_FENDER = "front_right_fender",
+  FRONT_LEFT_FENDER = "front_left_fender",
+  REAR_RIGHT_FENDER = "rear_right_fender",
+  REAR_LEFT_FENDER = "rear_left_fender",
 
   // Trunk & Roof
-  TRUNK = 'trunk',
-  ROOF = 'roof',
+  TRUNK = "trunk",
+  ROOF = "roof",
 }
 
 /**
@@ -41,38 +49,38 @@ export enum OuterCarPart {
  */
 export class SelectOuterPartsV2Dto {
   @ApiProperty({
-    description: 'Array of selected damaged outer car parts',
-    example: ['hood', 'front_right_door', 'rear_bumper', 'roof'],
+    description: "Array of selected damaged outer car parts",
+    example: ["hood", "front_right_door", "rear_bumper", "roof"],
     enum: OuterCarPart,
     isArray: true,
     minItems: 1,
     maxItems: 13,
   })
   @IsOptional()
-  @IsArray({ message: 'selectedParts must be an array' })
-  @ArrayMinSize(1, { message: 'At least one damaged part must be selected' })
-  @ArrayUnique({ message: 'Duplicate parts are not allowed' })
+  @IsArray({ message: "selectedParts must be an array" })
+  @ArrayMinSize(1, { message: "At least one damaged part must be selected" })
+  @ArrayUnique({ message: "Duplicate parts are not allowed" })
   @IsEnum(OuterCarPart, {
     each: true,
-    message: 'Invalid part name. Must be one of the valid outer car parts',
+    message: "Invalid part name. Must be one of the valid outer car parts",
   })
   selectedParts?: OuterCarPart[];
 
   @ApiProperty({
-    description: 'Selected outer part IDs from catalog',
+    description: "Selected outer part IDs from catalog",
     example: [9, 10, 4],
     type: [Number],
     required: false,
   })
   @IsOptional()
-  @IsArray({ message: 'selectedPartIds must be an array' })
-  @ArrayMinSize(1, { message: 'At least one part ID must be selected' })
-  @ArrayUnique({ message: 'Duplicate part IDs are not allowed' })
-  @IsInt({ each: true, message: 'Each selected part ID must be an integer' })
+  @IsArray({ message: "selectedPartIds must be an array" })
+  @ArrayMinSize(1, { message: "At least one part ID must be selected" })
+  @ArrayUnique({ message: "Duplicate part IDs are not allowed" })
+  @IsInt({ each: true, message: "Each selected part ID must be an integer" })
   selectedPartIds?: number[];
 
   @ApiProperty({
-    description: 'Vehicle type for validating available outer parts',
+    description: "Vehicle type for validating available outer parts",
     enum: ClaimVehicleTypeV2,
     required: true,
   })
@@ -86,14 +94,14 @@ export class SelectOuterPartsV2Dto {
  */
 export class SelectOuterPartsV2ResponseDto {
   @ApiProperty({
-    description: 'Claim request ID',
-    example: '507f1f77bcf86cd799439011',
+    description: "Claim request ID",
+    example: "507f1f77bcf86cd799439011",
   })
   claimRequestId: string;
 
   @ApiProperty({
-    description: 'Public ID shared across blame and claim',
-    example: 'A14235',
+    description: "Public ID shared across blame and claim",
+    example: "A14235",
   })
   publicId: string;
 
@@ -105,29 +113,36 @@ export class SelectOuterPartsV2ResponseDto {
   selectedParts: DamageSelectedPartV2BodyDto[];
 
   @ApiProperty({
-    description: 'Selected part IDs',
+    description: "Selected part IDs",
     example: [9, 7, 11],
     type: [Number],
   })
   selectedPartIds: number[];
 
   @ApiProperty({
-    description: 'Current workflow step',
-    example: 'SELECT_OUTER_PARTS',
+    description: "Current workflow step",
+    example: "SELECT_OUTER_PARTS",
   })
   currentStep: string;
 
   @ApiProperty({
-    description: 'Next possible workflow step',
-    example: 'SELECT_OTHER_PARTS',
+    description: "Next possible workflow step",
+    example: "SELECT_OTHER_PARTS",
   })
   nextStep: string;
 
   @ApiProperty({
-    description: 'Success message',
-    example: 'Outer parts selected successfully. Please proceed to select other parts.',
+    description: "Success message",
+    example:
+      "Outer parts selected successfully. Please proceed to select other parts.",
   })
   message: string;
+
+  @ApiPropertyOptional({
+    description:
+      "Best-effort Fanavaran damage-case submit result. Selecting parts still succeeds when this contains a warning.",
+  })
+  fanavaranDamageCase?: unknown;
 }
 
 export class SetClaimVehicleTypeV2Dto {

src/claim-request-management/dto/upload-document-v2.dto.ts

@@ -1,26 +1,26 @@
-import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
-import { IsEnum, IsNotEmpty, IsString } from 'class-validator';
-import { ClaimRequiredDocumentType } from 'src/Types&Enums/claim-request-management/required-document-type.enum';
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import { IsEnum, IsNotEmpty, IsString } from "class-validator";
+import { ClaimRequiredDocumentType } from "src/Types&Enums/claim-request-management/required-document-type.enum";
 
 /**
  * V2 DTO for uploading required document
  */
 export class UploadRequiredDocumentV2Dto {
   @ApiProperty({
-    description: 'Document type/key',
-    example: 'car_green_card',
+    description: "Document type/key",
+    example: "car_green_card",
     enum: ClaimRequiredDocumentType,
   })
-  @IsNotEmpty({ message: 'Document key is required' })
+  @IsNotEmpty({ message: "Document key is required" })
   @IsEnum(ClaimRequiredDocumentType, {
-    message: 'Invalid document type',
+    message: "Invalid document type",
   })
   documentKey: ClaimRequiredDocumentType;
 
   @ApiProperty({
-    type: 'string',
-    format: 'binary',
-    description: 'Image file (JPG, PNG, PDF)',
+    type: "string",
+    format: "binary",
+    description: "Image file (JPG, PNG, PDF)",
   })
   file: Express.Multer.File;
 }
@@ -30,43 +30,51 @@ export class UploadRequiredDocumentV2Dto {
  */
 export class UploadRequiredDocumentV2ResponseDto {
   @ApiProperty({
-    description: 'Claim request ID',
-    example: '507f1f77bcf86cd799439011',
+    description: "Claim request ID",
+    example: "507f1f77bcf86cd799439011",
   })
   claimRequestId: string;
 
   @ApiProperty({
-    description: 'Document key that was uploaded',
-    example: 'car_green_card',
+    description: "Document key that was uploaded",
+    example: "car_green_card",
   })
   documentKey: string;
 
   @ApiProperty({
-    description: 'File URL',
-    example: 'http://localhost:3000/files/documents/car-green-card-1234567890.jpg',
+    description: "File URL",
+    example:
+      "http://localhost:3000/files/documents/car-green-card-1234567890.jpg",
   })
   fileUrl: string;
 
   @ApiProperty({
-    description: 'Whether all required documents are now uploaded',
+    description: "Whether all required documents are now uploaded",
     example: false,
   })
   allDocumentsUploaded: boolean;
 
   @ApiProperty({
-    description: 'Current workflow step',
-    example: 'UPLOAD_REQUIRED_DOCUMENTS',
+    description: "Current workflow step",
+    example: "UPLOAD_REQUIRED_DOCUMENTS",
   })
   currentStep: string;
 
   @ApiProperty({
-    description: 'Success message',
-    example: 'Document uploaded successfully. 12 documents remaining.',
+    description: "Success message",
+    example: "Document uploaded successfully. 12 documents remaining.",
   })
   message: string;
 
   @ApiPropertyOptional({
-    description: 'True when the owner finished every damage-expert resend requirement and the claim is back in the expert queue.',
+    description:
+      "True when the owner finished every damage-expert resend requirement and the claim is back in the expert queue.",
   })
   expertResendComplete?: boolean;
+
+  @ApiPropertyOptional({
+    description:
+      "Best-effort Fanavaran attachment upload result. Local document upload still succeeds when this contains a warning.",
+  })
+  fanavaranAttachment?: unknown;
 }

src/claim-request-management/dto/user-objection-v2.dto.ts

@@ -1,5 +1,5 @@
 import { ApiPropertyOptional } from "@nestjs/swagger";
-import { Type } from "class-transformer";
+import { Type, Transform } from "class-transformer";
 import {
   IsArray,
   IsOptional,
@@ -10,23 +10,52 @@ import { HasObjectionEntriesConstraint } from "src/common/validators/has-objecti
 import { NewPartDto, UserObjectionPartDto } from "./user-objection.dto";
 
 /**
- * V2 user objection body — same shape as v1 {@link UserObjectionDto}
- * with nested validation enabled for the v2 controller pipeline.
+ * V2 user objection body — submitted as multipart/form-data.
+ * `objectionParts` and `newParts` are JSON-encoded strings in the form fields.
+ * Optional `invoices` files are uploaded as a `invoices` file array.
  */
 export class UserObjectionV2Dto {
-  @ApiPropertyOptional({ type: [UserObjectionPartDto] })
+  @ApiPropertyOptional({
+    type: [UserObjectionPartDto],
+    description:
+      "JSON-encoded array of disputed priced parts. Pass as a JSON string in the multipart field.",
+  })
   @Validate(HasObjectionEntriesConstraint)
   @IsOptional()
   @IsArray()
   @ValidateNested({ each: true })
   @Type(() => UserObjectionPartDto)
+  @Transform(({ value }) => {
+    if (typeof value === "string") {
+      try {
+        return JSON.parse(value);
+      } catch {
+        return value;
+      }
+    }
+    return value;
+  })
   objectionParts?: UserObjectionPartDto[];
 
-  @ApiPropertyOptional({ type: [NewPartDto] })
+  @ApiPropertyOptional({
+    type: [NewPartDto],
+    description:
+      "JSON-encoded array of new parts to add. Pass as a JSON string in the multipart field.",
+  })
   @Validate(HasObjectionEntriesConstraint)
   @IsOptional()
   @IsArray()
   @ValidateNested({ each: true })
   @Type(() => NewPartDto)
+  @Transform(({ value }) => {
+    if (typeof value === "string") {
+      try {
+        return JSON.parse(value);
+      } catch {
+        return value;
+      }
+    }
+    return value;
+  })
   newParts?: NewPartDto[];
 }

src/claim-request-management/entites/schema/claim-case.evaluation.schema.ts

@@ -180,6 +180,27 @@ export class ClaimUserObjectionNewPart {
 export const ClaimUserObjectionNewPartSchema =
   SchemaFactory.createForClass(ClaimUserObjectionNewPart);
 
+// ---------------------------------------------------------------------------
+// Objection invoice (supporting document uploaded alongside the objection)
+// ---------------------------------------------------------------------------
+
+@Schema({ _id: false })
+export class ClaimObjectionInvoice {
+  @Prop({ type: Types.ObjectId, default: () => new Types.ObjectId() })
+  fileId: Types.ObjectId;
+
+  @Prop({ type: String, required: true })
+  path: string;
+
+  @Prop({ type: String, required: true })
+  fileName: string;
+
+  @Prop({ type: Date, default: () => new Date() })
+  uploadedAt: Date;
+}
+export const ClaimObjectionInvoiceSchema =
+  SchemaFactory.createForClass(ClaimObjectionInvoice);
+
 /**
  * Full user objection payload (matches v1 DTO: objectionParts + newParts).
  * Stored on {@link ClaimEvaluation.objection}.
@@ -194,6 +215,10 @@ export class ClaimUserObjectionPayload {
 
   @Prop({ type: Date, default: () => new Date() })
   submittedAt?: Date;
+
+  /** Optional supporting invoices uploaded at objection time. */
+  @Prop({ type: [ClaimObjectionInvoiceSchema], default: [] })
+  invoices?: ClaimObjectionInvoice[];
 }
 export const ClaimUserObjectionPayloadSchema =
   SchemaFactory.createForClass(ClaimUserObjectionPayload);

src/claim-request-management/entites/schema/claim-case.workflow.schema.ts

@@ -57,7 +57,7 @@ export class ClaimWorkflow {
   @Prop({ type: Date })
   lockedAt?: Date;
 
-  /** Lock expiry used by UI countdown (typically lockedAt + 15m). */
+  /** Lock expiry used by UI countdown (typically lockedAt + 30m). */
   @Prop({ type: Date })
   expiredAt?: Date;
 
@@ -68,7 +68,7 @@ export class ClaimWorkflow {
   preLockQueueSnapshot?: ClaimPreLockQueueSnapshot;
 
   /**
-   * First damage expert who called review assign; kept after the 15m lock expires
+   * First damage expert who called review assign; kept after the 30m lock expires
    * so no other expert can take the case while it remains in the expert queue.
    */
   @Prop({ type: ClaimActorLockSchema })

src/claim-request-management/entites/schema/claim-cases.schema.ts

@@ -58,6 +58,64 @@ export class RequiredDocumentRef {
 export const RequiredDocumentRefSchema =
   SchemaFactory.createForClass(RequiredDocumentRef);
 
+@Schema({ _id: false })
+export class FanavaranSyncStage {
+  @Prop({ type: String })
+  status?: "pending" | "success" | "failed" | "skipped";
+
+  @Prop({ type: Date })
+  lastTriedAt?: Date;
+
+  @Prop({ type: String })
+  lastError?: string;
+
+  @Prop({ type: Number })
+  claimId?: number;
+
+  @Prop({ type: Number })
+  claimNo?: number;
+
+  @Prop({ type: Number })
+  dmgCaseId?: number;
+
+  @Prop({ type: Number })
+  expertiseId?: number;
+
+  @Prop({ type: [MongooseSchema.Types.Mixed], default: [] })
+  files?: unknown[];
+
+  @Prop({ type: MongooseSchema.Types.Mixed })
+  response?: unknown;
+
+  @Prop({ type: Number, default: 0 })
+  retryCount?: number;
+
+  @Prop({ type: Number, default: 2 })
+  maxRetries?: number;
+
+  @Prop({ type: Date })
+  nextRetryAt?: Date;
+}
+export const FanavaranSyncStageSchema =
+  SchemaFactory.createForClass(FanavaranSyncStage);
+
+@Schema({ _id: false })
+export class FanavaranSyncState {
+  @Prop({ type: FanavaranSyncStageSchema })
+  baseClaim?: FanavaranSyncStage;
+
+  @Prop({ type: FanavaranSyncStageSchema })
+  damageCase?: FanavaranSyncStage;
+
+  @Prop({ type: FanavaranSyncStageSchema })
+  attachments?: FanavaranSyncStage;
+
+  @Prop({ type: FanavaranSyncStageSchema })
+  expertise?: FanavaranSyncStage;
+}
+export const FanavaranSyncStateSchema =
+  SchemaFactory.createForClass(FanavaranSyncState);
+
 @Schema({
   collection: "claimCases",
   timestamps: true,
@@ -142,6 +200,15 @@ export class ClaimCase {
   @Prop({ type: Number })
   claimId?: number;
 
+  @Prop({ type: Number })
+  dmgCaseId?: number;
+
+  @Prop({ type: Number })
+  expertiseId?: number;
+
+  @Prop({ type: FanavaranSyncStateSchema, default: () => ({}) })
+  fanavaranSync?: FanavaranSyncState;
+
   @Prop({ type: ClaimDamageSelectionSchema, default: () => ({}) })
   damage?: ClaimDamageSelection;
 
@@ -184,6 +251,20 @@ export class ClaimCase {
   @Prop({ type: Types.ObjectId, index: true })
   createdByRegistrarId?: Types.ObjectId;
 
+  /**
+   * V5 split flow: when true, the claim must be approved by the FileMaker
+   * who created the file before fanavaran submission is allowed.
+   */
+  @Prop({ type: Boolean, default: false })
+  requiresFileMakerApproval?: boolean;
+
+  /**
+   * V5 split flow: ObjectId of the FileMaker who must approve this claim.
+   * Set when the FileReviewer uploads the blame accident video in the V5 flow.
+   */
+  @Prop({ type: Types.ObjectId, index: true })
+  fileMakerApprovalActorId?: Types.ObjectId;
+
   /**
    * Legacy fields kept optional to simplify progressive migration.
    * If you choose to migrate later, we can remove these.

src/claim-request-management/expert-initiated-claim.mirror.controller.ts

@@ -4,9 +4,12 @@ import {
   Body,
   Controller,
   Get,
+  HttpException,
+  InternalServerErrorException,
   Param,
   Patch,
   Post,
+  Put,
   Query,
   UploadedFile,
   UseGuards,
@@ -516,6 +519,73 @@ Returns status of each item (uploaded/captured or not).
     );
   }
 
+  // ─── Owner signature on expert pricing ───────────────────────────────────────
+
+  @Put("claim-sign/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    description: "Signature file, agreement, and branch",
+    schema: {
+      type: "object",
+      required: ["sign", "agree", "branchId"],
+      properties: {
+        sign: { type: "string", format: "binary", description: "Signature image" },
+        agree: { type: "boolean", description: "true to accept, false to reject" },
+        branchId: { type: "string", description: "Insurer branch ID" },
+      },
+    },
+  })
+  @ApiOperation({
+    summary: "Owner signature on expert pricing (Flow 3 — expert acts on behalf of user)",
+    description:
+      "Field expert submits the damaged party's signature during the final approval stage. " +
+      "Delegates to the same service method as the user sign endpoint; the expert's " +
+      "identity is resolved to the claim owner via `resolveClaimEffectiveUserId`.",
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-sign",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const base = file.originalname.split(/[.,\s-]/)[0] || "sign";
+          callback(null, `${base}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  async submitOwnerSign(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body("agree") agree: string | boolean,
+    @Body("branchId") branchId: string,
+    @CurrentUser() expert: any,
+    @UploadedFile() sign: Express.Multer.File,
+  ) {
+    await this.mediaPolicyService.assertForClaim(sign, claimRequestId, "image");
+    const agreed =
+      typeof agree === "string"
+        ? agree === "true" || agree === "1"
+        : Boolean(agree);
+    try {
+      return await this.claimRequestManagementService.submitOwnerInsurerApprovalSignV2(
+        claimRequestId,
+        agreed,
+        typeof branchId === "string" ? branchId : "",
+        sign,
+        expert.sub,
+        expert,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit signature",
+      );
+    }
+  }
+
   @Patch("car-capture/:claimRequestId")
   @ApiConsumes("multipart/form-data")
   @UseInterceptors(

src/claim-request-management/fanavaran-policy-selection.spec.ts

@@ -0,0 +1,63 @@
+import { BadRequestException } from "@nestjs/common";
+import { selectLatestActiveFanavaranPolicy } from "./fanavaran-policy-selection";
+
+describe("selectLatestActiveFanavaranPolicy", () => {
+  const today = "2026-06-30";
+
+  it("selects the policy with the latest EndDate when newest is first", () => {
+    const selected = selectLatestActiveFanavaranPolicy(
+      [
+        { PolicyId: 4826286, EndDate: "1405/09/23" },
+        { PolicyId: 3719458, EndDate: "1404/09/06" },
+        { PolicyId: 2800731, EndDate: "1403/09/05" },
+      ],
+      today,
+    );
+
+    expect(selected.policyId).toBe(4826286);
+    expect(selected.endDate).toBe("1405/09/23");
+  });
+
+  it("selects the policy with the latest EndDate when newest is last", () => {
+    const selected = selectLatestActiveFanavaranPolicy(
+      [
+        { PolicyId: 2800731, EndDate: "1403/09/05" },
+        { PolicyId: 3719458, EndDate: "1404/09/06" },
+        { PolicyId: 4826286, EndDate: "1405/09/23" },
+      ],
+      today,
+    );
+
+    expect(selected.policyId).toBe(4826286);
+  });
+
+  it("rejects when no policies are returned", () => {
+    expect(() => selectLatestActiveFanavaranPolicy([], today)).toThrow(
+      BadRequestException,
+    );
+  });
+
+  it("rejects when the latest policy is expired", () => {
+    expect(() =>
+      selectLatestActiveFanavaranPolicy(
+        [
+          { PolicyId: 3719458, EndDate: "1404/09/06" },
+          { PolicyId: 2800731, EndDate: "1403/09/05" },
+        ],
+        today,
+      ),
+    ).toThrow(BadRequestException);
+  });
+
+  it("rejects when the latest policy has no valid PolicyId", () => {
+    expect(() =>
+      selectLatestActiveFanavaranPolicy(
+        [
+          { PolicyId: 3719458, EndDate: "1404/09/06" },
+          { PolicyId: null, EndDate: "1405/09/23" },
+        ],
+        today,
+      ),
+    ).toThrow(BadRequestException);
+  });
+});

src/claim-request-management/fanavaran-policy-selection.ts

@@ -0,0 +1,95 @@
+import { BadRequestException } from "@nestjs/common";
+import { jalaliToGregorianDate } from "src/helpers/date-jalali";
+import { gregorianDateInIran } from "src/helpers/iran-datetime";
+
+export type FanavaranPolicyInquiryRow = {
+  PolicyId?: unknown;
+  EndDate?: unknown;
+};
+
+export type SelectedFanavaranPolicy = {
+  policy: FanavaranPolicyInquiryRow;
+  policyId: number;
+  endDate: string;
+  endDateGregorian: string;
+};
+
+type DatedFanavaranPolicy = {
+  policy: FanavaranPolicyInquiryRow;
+  endDate: string;
+  endDateGregorian: string;
+};
+
+const NO_POLICY_MESSAGE =
+  "No Fanavaran policies were found for the insurer national code. PolicyId is required; contact the administrator.";
+
+const EXPIRED_POLICY_MESSAGE =
+  "The latest insurance policy is expired and cannot be sent to Fanavaran. Contact the administrator.";
+
+const INVALID_POLICY_MESSAGE =
+  "Fanavaran policy inquiry returned policies without a valid PolicyId or EndDate. PolicyId is required; contact the administrator.";
+
+function parsePolicyId(value: unknown): number | null {
+  if (value === null || value === undefined) return null;
+  if (typeof value === "string" && value.trim() === "") return null;
+  const id = Number(value);
+  return Number.isFinite(id) && id > 0 ? id : null;
+}
+
+function normalizeEndDate(value: unknown): {
+  endDate: string;
+  endDateGregorian: string;
+} | null {
+  if (value === null || value === undefined) return null;
+  const endDate = String(value).trim();
+  if (!endDate) return null;
+
+  const endDateGregorian = jalaliToGregorianDate(endDate);
+  if (!endDateGregorian) return null;
+
+  return { endDate, endDateGregorian };
+}
+
+export function selectLatestActiveFanavaranPolicy(
+  policies: unknown,
+  todayGregorian: string = gregorianDateInIran(new Date()),
+): SelectedFanavaranPolicy {
+  if (!Array.isArray(policies) || policies.length === 0) {
+    throw new BadRequestException(NO_POLICY_MESSAGE);
+  }
+
+  const candidates = policies
+    .map((policy) => {
+      if (!policy || typeof policy !== "object") return null;
+      const row = policy as FanavaranPolicyInquiryRow;
+      const endDate = normalizeEndDate(row.EndDate);
+      if (!endDate) return null;
+      return {
+        policy: row,
+        endDate: endDate.endDate,
+        endDateGregorian: endDate.endDateGregorian,
+      };
+    })
+    .filter((policy): policy is DatedFanavaranPolicy => policy !== null);
+
+  if (candidates.length === 0) {
+    throw new BadRequestException(INVALID_POLICY_MESSAGE);
+  }
+
+  const latest = candidates.reduce((currentLatest, candidate) =>
+    candidate.endDateGregorian > currentLatest.endDateGregorian
+      ? candidate
+      : currentLatest,
+  );
+
+  if (latest.endDateGregorian < todayGregorian) {
+    throw new BadRequestException(EXPIRED_POLICY_MESSAGE);
+  }
+
+  const policyId = parsePolicyId(latest.policy.PolicyId);
+  if (policyId === null) {
+    throw new BadRequestException(INVALID_POLICY_MESSAGE);
+  }
+
+  return { ...latest, policyId };
+}

src/claim-request-management/registrar-claim.v1.controller.ts

@@ -2,7 +2,7 @@ import { Body, Controller, Get, Param, Patch, Post, UploadedFile, UseGuards, Use
 import { FileInterceptor } from "@nestjs/platform-express";
 import { diskStorage } from "multer";
 import { extname } from "path";
-import { ApiBearerAuth, ApiBody, ApiConsumes, ApiOperation, ApiParam, ApiTags } from "@nestjs/swagger";
+import { ApiBearerAuth, ApiConsumes, ApiExcludeController } from "@nestjs/swagger";
 import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
 import { RolesGuard } from "src/auth/guards/role.guard";
 import { Roles } from "src/decorators/roles.decorator";
@@ -15,7 +15,8 @@ import { UploadRequiredDocumentV2Dto } from "./dto/upload-document-v2.dto";
 import { CapturePartV2Dto } from "./dto/capture-part-v2.dto";
 import { ClaimRequestManagementService } from "./claim-request-management.service";
 
-@ApiTags("registrar-claim (v1)")
+@ApiExcludeController()
+// @ApiTags("registrar-claim (v1)")
 @Controller("registrar-claim")
 @ApiBearerAuth()
 @UseGuards(LocalActorAuthGuard, RolesGuard)
@@ -24,7 +25,7 @@ export class RegistrarClaimV1Controller {
   constructor(private readonly claimRequestManagementService: ClaimRequestManagementService) {}
 
   @Post("create-from-blame/:blameRequestId")
-  @ApiParam({ name: "blameRequestId" })
+  // @ApiParam({ name: "blameRequestId" })
   createFromBlame(@Param("blameRequestId") blameRequestId: string, @CurrentUser() registrar: any) {
     return this.claimRequestManagementService.createClaimFromBlameForRegistrarV1(
       blameRequestId,
@@ -42,7 +43,7 @@ export class RegistrarClaimV1Controller {
   }
 
   @Patch("select-outer-parts/:claimRequestId")
-  @ApiBody({ type: SelectOuterPartsV2Dto })
+  // @ApiBody({ type: SelectOuterPartsV2Dto })
   selectOuter(
     @Param("claimRequestId") claimRequestId: string,
     @Body() body: SelectOuterPartsV2Dto,
@@ -57,7 +58,7 @@ export class RegistrarClaimV1Controller {
   }
 
   @Patch("select-other-parts/:claimRequestId")
-  @ApiBody({ type: SelectOtherPartsV2Dto })
+  // @ApiBody({ type: SelectOtherPartsV2Dto })
   selectOther(
     @Param("claimRequestId") claimRequestId: string,
     @Body() body: SelectOtherPartsV2Dto,
@@ -91,7 +92,7 @@ export class RegistrarClaimV1Controller {
       }),
     }),
   )
-  @ApiOperation({ summary: "Registrar uploads required claim document" })
+  // @ApiOperation({ summary: "Registrar uploads required claim document" })
   uploadDoc(
     @Param("claimRequestId") claimRequestId: string,
     @Body() body: UploadRequiredDocumentV2Dto,
@@ -108,7 +109,7 @@ export class RegistrarClaimV1Controller {
   }
 
   @Post("capture-part/:claimRequestId")
-  @ApiConsumes("multipart/form-data")
+  // @ApiConsumes("multipart/form-data")
   @UseInterceptors(
     FileInterceptor("file", {
       limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },

src/client/client.controller.ts

@@ -1,11 +1,20 @@
-import { Body, Controller, Get, Patch, Post } from "@nestjs/common";
 import {
+  Body,
+  Controller,
+  Get,
+  Patch,
+  Post,
+  UseGuards,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
   ApiBody,
   ApiOperation,
   ApiResponse,
   ApiTags,
 } from "@nestjs/swagger";
 import { CurrentUser } from "src/decorators/user.decorator";
+import { SuperAdminGuard } from "src/super-admin/guards/super-admin.guard";
 import { SystemSettingsResponseDto } from "src/system-settings/dto/system-settings.dto";
 import { SystemSettingsService } from "src/system-settings/system-settings.service";
 import { ClientService } from "./client.service";
@@ -21,26 +30,35 @@ export class ClientController {
   ) {}
 
   @Post()
+  @UseGuards(SuperAdminGuard)
+  @ApiBearerAuth()
+  @ApiOperation({ summary: "Create a new insurer client (super-admin only)" })
   async addClient(@Body() client: ClientDto) {
     return await this.clientService.addClient(client);
   }
 
   @Get()
+  @UseGuards(SuperAdminGuard)
+  @ApiBearerAuth()
   async getClient(@CurrentUser() user) {
     return await this.clientService.getClients();
   }
 
   @Get("list")
+  @UseGuards(SuperAdminGuard)
+  @ApiBearerAuth()
   async getClientList(@CurrentUser() user) {
     return await this.clientService.getClientList();
   }
 
   /** Toggle SandHub/Tejarat live HTTP vs mock inquiries (`system_settings.externalApis.sandHubUseLiveApi`). */
   @Patch("external-inquiries-live")
+  @UseGuards(SuperAdminGuard)
+  @ApiBearerAuth()
   @ApiOperation({
-    summary: "Enable or disable live external inquiries",
+    summary: "Enable or disable live external inquiries (super-admin only)",
     description:
-      "Updates `system_settings.externalApis.sandHubUseLiveApi`. No auth required. Use the request examples below to switch between live Tejarat/SandHub HTTP and offline mock mode.",
+      "Updates `system_settings.externalApis.sandHubUseLiveApi`. Use the request examples below to switch between live Tejarat/SandHub HTTP and offline mock mode.",
   })
   @ApiBody({
     type: SetExternalInquiriesLiveDto,
@@ -52,7 +70,8 @@ export class ClientController {
       },
       disableLive: {
         summary: "Disable live inquiries (mock mode)",
-        description: "Use mocked inquiry responses; flows continue without external connectivity.",
+        description:
+          "Use mocked inquiry responses; flows continue without external connectivity.",
         value: { enabled: false },
       },
     },

src/client/client.service.ts

@@ -114,6 +114,7 @@ export class ClientService {
   ) {}
   async addClient(client: ClientDto): Promise<ClientDtoRs> {
     try {
+      const smsApiKey = client.property?.smsApiKey?.trim();
       const newClient = await this.clientDbService.create({
         clientCode: client.clientCode,
 
@@ -129,9 +130,7 @@ export class ClientService {
               : (client.clientName?.english ?? null),
         },
 
-        property: {
-          smsApiKey: client.property?.smsApiKey ?? null,
-        },
+        ...(smsApiKey ? { property: { smsApiKey } } : {}),
 
         useExpertMode: client.useExpertMode ?? null,
       });

src/client/dto/client-external-inquiries.dto.ts

@@ -49,6 +49,14 @@ export class ExternalInquiryFlagsDto implements ExternalInquiryFlags {
   })
   @IsBoolean()
   carOwnership: boolean;
+
+  @ApiProperty({
+    description:
+      "ESG VIN/chassis-number inquiry (`/inquiry/policyByChassis`). Required for the VIN initial-form path.",
+    example: false,
+  })
+  @IsBoolean()
+  vinChassis: boolean;
 }
 
 export class UpdateClientExternalInquiriesDto extends PartialType(

src/client/dto/create-client.dto.ts

@@ -23,8 +23,9 @@ class ClientName {
 }
 class Property {
   @ApiPropertyOptional({})
+  @IsOptional()
   @IsString()
-  smsApiKey: string;
+  smsApiKey?: string;
 }
 
 export class ClientDto {

src/client/entities/db-service/client.db.service.ts

@@ -1,15 +1,49 @@
-import { Injectable } from "@nestjs/common";
+import { Injectable, Logger, OnModuleInit } from "@nestjs/common";
 import { InjectModel } from "@nestjs/mongoose";
 import { FilterQuery, Model, UpdateQuery } from "mongoose";
 import { ClientModel, ClientDocument } from "../schema/client.schema";
 
 @Injectable()
-export class ClientDbService {
+export class ClientDbService implements OnModuleInit {
+  private readonly logger = new Logger(ClientDbService.name);
+
   constructor(
     @InjectModel(ClientModel.name)
     private readonly clientModel: Model<ClientModel>,
   ) {}
 
+  async onModuleInit(): Promise<void> {
+    await this.dropLegacyPropertyUniqueIndex();
+  }
+
+  /**
+   * `property` was once declared `unique: true` in the schema. Production keeps
+   * `autoIndex: false`, so the stale unique index remained and rejected a second
+   * client with a missing/null SMS key (E11000 duplicate key).
+   */
+  private async dropLegacyPropertyUniqueIndex(): Promise<void> {
+    try {
+      const indexes = await this.clientModel.collection.indexes();
+      for (const index of indexes) {
+        if (!index.unique || !index.name || index.name === "_id_") continue;
+
+        const keys = Object.keys(index.key ?? {});
+        const isLegacyPropertyIndex =
+          keys.length === 1 &&
+          (keys[0] === "property" || keys[0] === "property.smsApiKey");
+
+        if (!isLegacyPropertyIndex) continue;
+
+        await this.clientModel.collection.dropIndex(index.name);
+        this.logger.warn(
+          `Dropped legacy unique index on clients.${keys[0]}: ${index.name}`,
+        );
+      }
+    } catch (err) {
+      this.logger.error("Failed to drop legacy client property index", err);
+    }
+  }
+
   async create(client: ClientModel): Promise<ClientModel> {
     return await this.clientModel.create(client);
   }

src/client/entities/schema/client.schema.ts

@@ -96,9 +96,9 @@ export class ClientModel {
     english: string;
   };
 
-  @Prop({ required: false, unique: false, type: Object })
-  property: {
-    smsApiKey: string;
+  @Prop({ required: false, type: Object })
+  property?: {
+    smsApiKey?: string;
   };
 
   @Prop({ required: true, unique: false })

src/common/auth/guards/auth.guard.ts

@@ -20,7 +20,9 @@ export class AuthGuard implements CanActivate {
     }
     try {
       const payload: JwtPayload =
-        await this.jwtService.verifyAsync<JwtPayload>(token);
+        await this.jwtService.verifyAsync<JwtPayload>(token, {
+          secret: `${process.env.JWT_SECRET}`,
+        });
       request["user"] = payload;
     } catch {
       throw new UnauthorizedException("Invalid or expired token");

src/common/dto/list-query-v2.dto.ts

@@ -3,14 +3,17 @@ import { Type } from "class-transformer";
 import {
   IsIn,
   IsInt,
+  IsISO8601,
   IsOptional,
   IsString,
   Max,
   MaxLength,
   Min,
 } from "class-validator";
+import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
+import { UNIFIED_FILE_STATUS_KEYS } from "src/helpers/unified-file-status";
 
-/** Allowed sort keys for V2 list endpoints (claims / blame). */
+/** Allowed sort keys for V2 list endpoints (claims / blame / insurer files). */
 export const LIST_SORT_BY_V2 = [
   "publicId",
   "createdAt",
@@ -20,9 +23,16 @@ export const LIST_SORT_BY_V2 = [
 
 export type ListSortByV2 = (typeof LIST_SORT_BY_V2)[number];
 
+export const LIST_FILE_TYPE_V2 = [
+  BlameRequestType.THIRD_PARTY,
+  BlameRequestType.CAR_BODY,
+] as const;
+
+export type ListFileTypeV2 = (typeof LIST_FILE_TYPE_V2)[number];
+
 /**
- * Optional query params for V2 lists. If neither `page` nor `limit` is sent,
- * the full filtered+sorted list is returned (backward compatible).
+ * Optional query params for V2 expert/insurer file lists.
+ * If neither `page` nor `limit` is sent, the full filtered+sorted list is returned.
  */
 export class ListQueryV2Dto {
   @ApiPropertyOptional({
@@ -67,7 +77,7 @@ export class ListQueryV2Dto {
 
   @ApiPropertyOptional({
     description:
-      "Case-insensitive substring match on `publicId` and `requestNo` (and other endpoint-specific fields).",
+      "Case-insensitive substring match on `publicId`, `requestNo`, status, and other endpoint-specific fields.",
     example: "A142",
     maxLength: 64,
   })
@@ -75,4 +85,38 @@ export class ListQueryV2Dto {
   @IsString()
   @MaxLength(64)
   search?: string;
+
+  @ApiPropertyOptional({
+    enum: UNIFIED_FILE_STATUS_KEYS,
+    description:
+      "Filter by calculated unified file status (blame + claim combined).",
+  })
+  @IsOptional()
+  @IsIn([...UNIFIED_FILE_STATUS_KEYS])
+  unifiedStatus?: (typeof UNIFIED_FILE_STATUS_KEYS)[number];
+
+  @ApiPropertyOptional({
+    enum: LIST_FILE_TYPE_V2,
+    description:
+      "Filter by blame file type: third-party liability (`THIRD_PARTY`) or car body (`CAR_BODY`).",
+  })
+  @IsOptional()
+  @IsIn([...LIST_FILE_TYPE_V2])
+  fileType?: ListFileTypeV2;
+
+  @ApiPropertyOptional({
+    description: "Filter start date (ISO 8601). Only files created on or after this date are returned.",
+    example: "2025-01-01T00:00:00.000Z",
+  })
+  @IsOptional()
+  @IsISO8601({ strict: false })
+  startDate?: string;
+
+  @ApiPropertyOptional({
+    description: "Filter end date (ISO 8601). Only files created on or before this date are returned.",
+    example: "2025-12-31T23:59:59.999Z",
+  })
+  @IsOptional()
+  @IsISO8601({ strict: false })
+  endDate?: string;
 }

src/common/dto/unified-file-status-report.dto.ts

@@ -0,0 +1,68 @@
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import { IsIn, IsISO8601, IsOptional } from "class-validator";
+import {
+  LIST_FILE_TYPE_V2,
+  ListFileTypeV2,
+} from "src/common/dto/list-query-v2.dto";
+import {
+  UNIFIED_FILE_STATUS_KEYS,
+  UnifiedFileStatusDefinition,
+  UnifiedFileStatusKey,
+} from "src/helpers/unified-file-status";
+
+export class UnifiedFileStatusReportQueryDto {
+  @ApiPropertyOptional({
+    description: "Optional start datetime (ISO 8601) for portfolio date filter.",
+    example: "2026-01-01T00:00:00.000Z",
+  })
+  @IsOptional()
+  @IsISO8601({ strict: false })
+  from?: string;
+
+  @ApiPropertyOptional({
+    description: "Optional end datetime (ISO 8601) for portfolio date filter.",
+    example: "2026-12-31T23:59:59.999Z",
+  })
+  @IsOptional()
+  @IsISO8601({ strict: false })
+  to?: string;
+
+  @ApiPropertyOptional({
+    enum: LIST_FILE_TYPE_V2,
+    description:
+      "Count only files of this blame type (`THIRD_PARTY` or `CAR_BODY`).",
+  })
+  @IsOptional()
+  @IsIn([...LIST_FILE_TYPE_V2])
+  fileType?: ListFileTypeV2;
+}
+
+export class UnifiedFileStatusDefinitionDto implements UnifiedFileStatusDefinition {
+  @ApiProperty({ enum: UNIFIED_FILE_STATUS_KEYS })
+  key: UnifiedFileStatusKey;
+
+  @ApiProperty()
+  labelEn: string;
+
+  @ApiProperty()
+  labelFa: string;
+
+  @ApiProperty()
+  description: string;
+}
+
+export class UnifiedFileStatusReportDto {
+  @ApiProperty({ type: [UnifiedFileStatusDefinitionDto] })
+  statuses: UnifiedFileStatusDefinitionDto[];
+
+  @ApiProperty({
+    description: "Counts per unified status key plus `all`",
+    example: {
+      all: 42,
+      IN_PROGRESS: 10,
+      WAITING_FOR_DAMAGE_EXPERT: 5,
+      COMPLETED: 12,
+    },
+  })
+  counts: Record<string, number>;
+}

src/common/types/external-inquiry.types.ts

@@ -6,6 +6,7 @@ export const EXTERNAL_INQUIRY_TYPES = [
   "sheba",
   "drivingLicense",
   "carOwnership",
+  "vinChassis",
 ] as const;
 
 export type ExternalInquiryType = (typeof EXTERNAL_INQUIRY_TYPES)[number];
@@ -21,6 +22,7 @@ export const DEFAULT_EXTERNAL_INQUIRY_FLAGS: Record<
   sheba: false,
   drivingLicense: false,
   carOwnership: false,
+  vinChassis: false,
 };
 
 export type ExternalInquiryFlags = Record<ExternalInquiryType, boolean>;

src/core/config/config.schema.ts

@@ -2,12 +2,10 @@ import {
   IsBooleanString,
   IsEnum,
   IsNumber,
-  IsNumberString,
   IsOptional,
   IsPositive,
   IsString,
   IsUrl,
-  Length,
   Matches,
   Max,
   Min,

src/core/config/fanavaran-client.config.ts

@@ -0,0 +1,168 @@
+export type FanavaranClientKey = "parsian" | "tejaratno";
+
+export const FANAVARAN_CLIENT_KEYS: readonly FanavaranClientKey[] = [
+  "parsian",
+  "tejaratno",
+] as const;
+
+export function isFanavaranClientKey(
+  value: string,
+): value is FanavaranClientKey {
+  const normalized = value?.trim().toLowerCase();
+  return normalized === "parsian" || normalized === "tejaratno";
+}
+
+export function normalizeFanavaranClientKey(value: string): FanavaranClientKey {
+  const normalized = value?.trim().toLowerCase();
+  if (normalized === "parsian" || normalized === "tejaratno") {
+    return normalized;
+  }
+  throw new Error(
+    `Invalid Fanavaran client "${value}". Expected one of: ${FANAVARAN_CLIENT_KEYS.join(", ")}`,
+  );
+}
+
+export interface FanavaranAuthConfig {
+  appName: string;
+  secret: string;
+  username: string;
+  password: string;
+  corpId: string;
+  contractId: string;
+  location: string;
+}
+
+export interface FanavaranPayloadDefaults {
+  AccidentCityId: number;
+  AccidentReportTypeId: number;
+  AccidentVehicleUsedId: number;
+  ClaimExpertId: number;
+  ExpertiseClaimExpertId: number;
+  CompensationReferenceId: number;
+  CulpritLicenceTypeId: number;
+  CulpritTypeId: number;
+  DmgCaseTypeId: number;
+  DmgHistoryStatus: number;
+  PlaqueKindId: number;
+  PlaqueSampleId: number;
+  DriverIsOwner: number;
+  FaultPercent: number;
+  ClaimFileTypeId: number;
+}
+
+export interface FanavaranClientProfile {
+  key: FanavaranClientKey;
+  auth: FanavaranAuthConfig;
+  defaults: FanavaranPayloadDefaults;
+}
+
+const FANAVARAN_CLIENT_PROFILES: Record<
+  FanavaranClientKey,
+  FanavaranClientProfile
+> = {
+  tejaratno: {
+    key: "tejaratno",
+    auth: {
+      appName: "fanhab",
+      secret: "5Fa@N#A2B",
+      username: "fanhabUser",
+      password: "Fan#@2U$3er",
+      corpId: "3539",
+      contractId: "263",
+      location: "100",
+    },
+    defaults: {
+      AccidentCityId: 701,
+      AccidentReportTypeId: 155,
+      AccidentVehicleUsedId: 1,
+      ClaimExpertId: 4543092,
+      ExpertiseClaimExpertId: 4543092,
+      CompensationReferenceId: 167,
+      CulpritLicenceTypeId: 2,
+      CulpritTypeId: 337,
+      DmgCaseTypeId: 175,
+      DmgHistoryStatus: 5214,
+      PlaqueKindId: 8,
+      PlaqueSampleId: 10,
+      DriverIsOwner: 0,
+      FaultPercent: 100,
+      ClaimFileTypeId: 23,
+    },
+  },
+  parsian: {
+    key: "parsian",
+    auth: {
+      appName: "ParsianService",
+      secret: "P@r30@n$erv!ce",
+      username: "ParsianServiceUser",
+      password: "P@r30@n123",
+      corpId: "543",
+      contractId: "28",
+      location: "210050",
+    },
+    defaults: {
+      AccidentCityId: 701,
+      AccidentReportTypeId: 155,
+      AccidentVehicleUsedId: 1,
+      ClaimExpertId: 154,
+      ExpertiseClaimExpertId: 29,
+      CompensationReferenceId: 167,
+      CulpritLicenceTypeId: 2,
+      CulpritTypeId: 337,
+      DmgCaseTypeId: 175,
+      DmgHistoryStatus: 5214,
+      PlaqueKindId: 8,
+      PlaqueSampleId: 10,
+      DriverIsOwner: 0,
+      FaultPercent: 100,
+      ClaimFileTypeId: 70,
+    },
+  },
+};
+
+/** Resolve active Fanavaran tenant from env (`FANAVARAN_CLIENT`) with optional CLIENT_ID fallback. */
+export function resolveFanavaranClientKey(): FanavaranClientKey {
+  const explicit = process.env.FANAVARAN_CLIENT?.trim().toLowerCase();
+  if (explicit === "parsian" || explicit === "tejaratno") {
+    return explicit;
+  }
+
+  // Optional deployment hint when FANAVARAN_CLIENT is not set.
+  if (String(process.env.CLIENT_ID ?? "") === "8") {
+    return "parsian";
+  }
+
+  return "tejaratno";
+}
+
+export function resolveFanavaranClientProfile(): FanavaranClientProfile {
+  return FANAVARAN_CLIENT_PROFILES[resolveFanavaranClientKey()];
+}
+
+export function getFanavaranClientProfile(
+  clientKey: FanavaranClientKey,
+): FanavaranClientProfile {
+  return FANAVARAN_CLIENT_PROFILES[clientKey];
+}
+
+export function listFanavaranClientProfiles(): FanavaranClientProfile[] {
+  return FANAVARAN_CLIENT_KEYS.map((key) => FANAVARAN_CLIENT_PROFILES[key]);
+}
+
+export function fanavaranPreviewPath(
+  clientKey: FanavaranClientKey,
+  claimCaseId: string,
+): string {
+  return `/v2/fanavaran/${clientKey}/claim-cases/${claimCaseId}/base-claim/preview`;
+}
+
+export function fanavaranSubmitPath(
+  clientKey: FanavaranClientKey,
+  claimCaseId: string,
+): string {
+  return `/v2/fanavaran/${clientKey}/claim-cases/${claimCaseId}/base-claim/submit`;
+}
+
+export function fanavaranManualSubmitPath(claimCaseId: string): string {
+  return fanavaranSubmitPath(resolveFanavaranClientKey(), claimCaseId);
+}

src/core/config/http-proxy.factory.ts

@@ -0,0 +1,26 @@
+import { ConfigService } from "@nestjs/config";
+import { HttpModuleOptions } from "@nestjs/axios";
+import { SocksProxyAgent } from "socks-proxy-agent";
+
+/**
+ * Shared HttpModule.registerAsync factory that applies the SOCKS proxy
+ * when SOCKS_PROXY_HOST + SOCKS_PROXY_PORT env vars are set.
+ * Used by every module that imports HttpModule.
+ */
+export function createHttpModuleOptions(
+  configService: ConfigService,
+): HttpModuleOptions | Promise<HttpModuleOptions> {
+  const socksHost = configService.get<string>("SOCKS_PROXY_HOST");
+  const socksPort = configService.get<string>("SOCKS_PROXY_PORT");
+
+  if (socksHost && socksPort) {
+    const proxyUrl = `socks5://${socksHost}:${socksPort}`;
+    const agent = new SocksProxyAgent(proxyUrl);
+    return {
+      httpsAgent: agent,
+      httpAgent: agent,
+      proxy: false,
+    };
+  }
+  return {};
+}

src/expert-blame/dto/all-request.dto.ts

@@ -117,8 +117,16 @@ export class AllRequestDtoV2 {
   lockTime: string | null;
   type: string;
   blameStatus: string;
+  /** Calculated blame + linked claim lifecycle status */
+  unifiedFileStatus?: string;
   partiesInitialForms: { firstParty: string; secondParty: string };
   partiesVehicles: { firstPartyVehicle: string; secondPartyVehicle: string };
+  /**
+   * True when the file is in WAITING_FOR_FILE_REVIEWER status — the FileReviewer
+   * must complete accident fields, capture, and upload-video via v4 endpoints
+   * before the file enters the normal expert-blame review queue.
+   */
+  needsFileReviewerCompletion?: boolean;
 }
 
 export class AllRequestDtoRsV2 {

src/expert-blame/expert-blame.controller.ts

@@ -19,6 +19,7 @@ import {
   ApiProduces,
   ApiTags,
   ApiOperation,
+  ApiExcludeController,
 } from "@nestjs/swagger";
 import { Response, Request } from "express";
 import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
@@ -35,7 +36,8 @@ import {
 } from "./dto/reply.dto";
 import { ExpertBlameService } from "./expert-blame.service";
 
-@ApiTags("expert-blame-panel")
+@ApiExcludeController()
+// @ApiTags("expert-blame-panel")
 @Controller("expert-blame")
 @ApiBearerAuth()
 @UseGuards(LocalActorAuthGuard, RolesGuard)
@@ -45,35 +47,35 @@ export class ExpertBlameController {
 
   // TODO role guard for expert fix
   @Roles(RoleEnum.EXPERT)
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get()
   async findAll(@CurrentUser() actor, @ClientKey() client) {
     return await this.expertBlameService.findAll(actor);
   }
 
   @Roles(RoleEnum.EXPERT)
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get(":id")
   async findOne(@Param("id") id: string, @CurrentUser() actor) {
     return await this.expertBlameService.findOne(id, actor.sub);
   }
 
   @Roles(RoleEnum.EXPERT)
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Put("lock/:id")
   async lockRequest(@Param("id") id: string, @CurrentUser() actor) {
     return await this.expertBlameService.lockRequest(id, actor);
   }
 
   @Roles(RoleEnum.EXPERT)
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("request/accident-fields")
   async getAccidentFields() {
     return await this.expertBlameService.getAccidentField();
   }
 
   @Roles(RoleEnum.EXPERT)
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Put("reply/submit/:id")
   @ApiBody({ type: SubmitReplyDto })
   @ApiParam({ name: "id" })
@@ -100,10 +102,10 @@ export class ExpertBlameController {
   }
 
   @Roles(RoleEnum.EXPERT)
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Put("reply/resend/first/:id")
-  @ApiBody({ type: ResendFirstPartyDto })
-  @ApiParam({ name: "id" })
+  // @ApiBody({ type: ResendFirstPartyDto })
+  // @ApiParam({ name: "id" })
   async resendFirstParty(
     @Param("id") id: string,
     @Body() body: SendAginIF,
@@ -113,11 +115,11 @@ export class ExpertBlameController {
     return this.handleResendRequest(id, body, actor.sub, req);
   }
   @Roles(RoleEnum.EXPERT)
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Put("reply/resend/second/:id")
   @Roles(RoleEnum.EXPERT)
-  @ApiBody({ type: ResendSecondPartyDto })
-  @ApiParam({ name: "id" })
+  // @ApiBody({ type: ResendSecondPartyDto })
+  // @ApiParam({ name: "id" })
   async resendSecondParty(
     @Param("id") id: string,
     @Body() body: SendAginIF,
@@ -127,25 +129,25 @@ export class ExpertBlameController {
     return this.handleResendRequest(id, body, actor.sub, req);
   }
   @Roles(RoleEnum.EXPERT)
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("stream/:requestId")
   @ApiParam({ name: "requestId" })
   async streamVideo(@Param("requestId") requestId: string) {
     return this.expertBlameService.streamVideo(requestId);
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("voice/:requestId/:voiceId")
   @Roles(RoleEnum.EXPERT, RoleEnum.DAMAGE_EXPERT)
-  @ApiParam({ name: "requestId" })
-  @ApiParam({ name: "voiceId" })
-  @ApiOkResponse({
-    schema: {
-      type: "string",
-      format: "binary",
-    },
-  })
-  @ApiProduces("mp3")
+  // @ApiParam({ name: "requestId" })
+  // @ApiParam({ name: "voiceId" })
+  //   @ApiOkResponse({
+  //     schema: {
+  //       type: "string",
+  //       format: "binary",
+  //     },
+  //   })
+  // @ApiProduces("mp3")
   async downloadVoice(
     @Param("voiceId") voiceId,
     @Param("requestId") requestId: string,
@@ -156,8 +158,8 @@ export class ExpertBlameController {
     return await this.expertBlameService.streamVoice(requestId, voiceId);
   }
 
-  @ApiParam({ name: "id" })
-  @ApiOperation({ deprecated: true })
+  // @ApiParam({ name: "id" })
+  // @ApiOperation({ deprecated: true })
   @Patch(":id/visit")
   async inPersonVisit(@Param("id") requestId: string, @CurrentUser() actor) {
     return await this.expertBlameService.inPersonVisit(requestId, actor);

src/expert-blame/expert-blame.module.ts

@@ -7,6 +7,8 @@ import { ExpertBlameV2Controller } from "./expert-blame.v2.controller";
 import { ExpertBlameService } from "./expert-blame.service";
 import { RequestManagementModule } from "src/request-management/request-management.module";
 import { SmsOrchestrationModule } from "src/sms-orchestration/sms-orchestration.module";
+import { LookupsModule } from "src/lookups/lookups.module";
+import { ClaimRequestManagementModule } from "src/claim-request-management/claim-request-management.module";
 
 @Module({
   imports: [
@@ -15,6 +17,8 @@ import { SmsOrchestrationModule } from "src/sms-orchestration/sms-orchestration.
     RequestManagementModule,
     PlatesModule,
     SmsOrchestrationModule,
+    ClaimRequestManagementModule,
+    LookupsModule,
   ],
   controllers: [ExpertBlameController, ExpertBlameV2Controller],
   providers: [ExpertBlameService],

src/expert-blame/expert-blame.service.ts

@@ -12,6 +12,7 @@ import {
   assertBlameCaseForExpertTenant,
   blameCaseAccessibleToExpert,
   blameCaseInitiatedByFieldExpert,
+  blameCaseTouchesClient,
   requireActorClientKey,
 } from "src/helpers/tenant-scope";
 import {
@@ -23,8 +24,19 @@ import {
   expertPortfolioFileIdsFromActivityEvents,
   objectIdsFromStringSet,
 } from "src/helpers/expert-portfolio";
-import { applyListQueryV2 } from "src/helpers/list-query-v2";
+import {
+  countUnifiedFileStatuses,
+  getUnifiedFileStatusCatalog,
+  resolveUnifiedFileStatus,
+} from "src/helpers/unified-file-status";
+import { applyListQueryV2, isInListDateRange, parseListDateRange } from "src/helpers/list-query-v2";
+import { ClaimCaseDbService } from "src/claim-request-management/entites/db-service/claim-case.db.service";
+import { LookupsService } from "src/lookups/lookups.service";
 import { ListQueryV2Dto } from "src/common/dto/list-query-v2.dto";
+import {
+  UnifiedFileStatusReportDto,
+  UnifiedFileStatusReportQueryDto,
+} from "src/common/dto/unified-file-status-report.dto";
 import {
   ExpertFileAssignResultDto,
   ExpertFileAssignStatus,
@@ -35,6 +47,10 @@ import {
   buildExpertAssignConflictForOtherReviewer,
   resolvePersistentReviewAssigneeId,
 } from "src/helpers/expert-workflow-review-assignee";
+import {
+  EXPERT_WORKFLOW_LOCK_TTL_MS,
+  expertWorkflowLockExpiredAt,
+} from "src/helpers/expert-workflow-lock";
 import { RequestManagementDbService } from "src/request-management/entities/db-service/request-management.db.service";
 import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
 import {
@@ -100,9 +116,6 @@ function statementToFormKey(statement?: {
 export class ExpertBlameService {
   private readonly logger = new Logger(ExpertBlameService.name);
 
-  /** Blame V2 `workflow.locked` TTL (must match checks in lock/reply/resend). */
-  private readonly blameV2LockTtlMs = 15 * 60 * 1000;
-
   constructor(
     private readonly requestManagementDbService: RequestManagementDbService,
     private readonly blameRequestDbService: BlameRequestDbService,
@@ -115,8 +128,127 @@ export class ExpertBlameService {
     private readonly requestManagementService: RequestManagementService,
     private readonly smsOrchestrationService: SmsOrchestrationService,
     private readonly expertFileActivityDbService: ExpertFileActivityDbService,
+    private readonly claimCaseDbService: ClaimCaseDbService,
+    private readonly lookupsService: LookupsService,
   ) {}
 
+  private async loadClaimsByPublicIds(
+    publicIds: string[],
+  ): Promise<Map<string, { status?: string }>> {
+    const unique = [...new Set(publicIds.filter(Boolean))];
+    if (unique.length === 0) return new Map();
+    const claims = (await this.claimCaseDbService.find(
+      { publicId: { $in: unique } },
+      { lean: true, select: "publicId status" },
+    )) as Array<{ publicId?: string; status?: string }>;
+    return new Map(
+      claims.map((c) => [String(c.publicId), { status: c.status }]),
+    );
+  }
+
+  private filterBlameDocsByUnifiedStatus(
+    docs: Record<string, unknown>[],
+    claimByPublicId: Map<string, { status?: string }>,
+    unifiedStatus?: string,
+  ): Record<string, unknown>[] {
+    if (!unifiedStatus) return docs;
+    return docs.filter((doc) => {
+      const publicId = String((doc as { publicId?: string }).publicId ?? "");
+      const claim = claimByPublicId.get(publicId);
+      return (
+        resolveUnifiedFileStatus({
+          blameStatus: String((doc as { status?: string }).status ?? ""),
+          claimStatus: claim?.status,
+        }) === unifiedStatus
+      );
+    });
+  }
+
+  async getUnifiedFileStatusReportV2(
+    actor: any,
+    query: UnifiedFileStatusReportQueryDto = {},
+  ): Promise<UnifiedFileStatusReportDto> {
+    let rows = await this.collectBlamePortfolioDocs(actor);
+    const { fromDate, toDate } = parseListDateRange(query.from, query.to);
+    rows = rows.filter((doc) =>
+      isInListDateRange(
+        (doc as { createdAt?: Date }).createdAt,
+        fromDate,
+        toDate,
+      ),
+    );
+    if (query.fileType) {
+      rows = rows.filter(
+        (doc) =>
+          String((doc as { type?: string }).type ?? "") === query.fileType,
+      );
+    }
+    const claimByPublicId = await this.loadClaimsByPublicIds(
+      rows.map((d) => String((d as { publicId?: string }).publicId ?? "")),
+    );
+    return {
+      statuses: getUnifiedFileStatusCatalog(),
+      counts: countUnifiedFileStatuses(
+        rows.map((doc) => {
+          const publicId = String((doc as { publicId?: string }).publicId ?? "");
+          const claim = claimByPublicId.get(publicId);
+          return {
+            blameStatus: String((doc as { status?: string }).status ?? ""),
+            claimStatus: claim?.status,
+          };
+        }),
+      ),
+    };
+  }
+
+  private async collectBlamePortfolioDocs(
+    actor: any,
+  ): Promise<Record<string, unknown>[]> {
+    if (actor.role === RoleEnum.FIELD_EXPERT) {
+      return (await this.blameRequestDbService.find(
+        {
+          expertInitiated: true,
+          initiatedByFieldExpertId: new Types.ObjectId(actor.sub),
+        },
+        { lean: true },
+      )) as Record<string, unknown>[];
+    }
+
+    requireActorClientKey(actor);
+    const expertId = String(actor.sub);
+    const expertOid = new Types.ObjectId(expertId);
+    const activityEvents = await this.expertFileActivityDbService.findByExpert(
+      expertId,
+      ExpertFileKind.BLAME,
+    );
+    const activityFileIds =
+      expertPortfolioFileIdsFromActivityEvents(activityEvents);
+    const orClauses: Record<string, unknown>[] = [
+      { initiatedByFieldExpertId: expertOid },
+      { "expert.decision.decidedByExpertId": expertOid },
+      { "expert.resend.requestedByExpertId": expertOid },
+      { "workflow.lockedBy.actorId": expertOid },
+    ];
+    const activityOids = objectIdsFromStringSet(activityFileIds);
+    if (activityOids.length > 0) {
+      orClauses.push({ _id: { $in: activityOids } });
+    }
+    const rows = (await this.blameRequestDbService.find(
+      { blameStatus: BlameStatus.DISAGREEMENT, $or: orClauses },
+      { lean: true },
+    )) as Record<string, unknown>[];
+    const seen = new Set<string>();
+    const out: Record<string, unknown>[] = [];
+    for (const doc of rows) {
+      const id = String(doc._id ?? "");
+      if (seen.has(id)) continue;
+      if (!blameDocInExpertPortfolio(doc, actor, activityFileIds)) continue;
+      seen.add(id);
+      out.push(doc);
+    }
+    return out;
+  }
+
   /** Load immutable profile fields from `expert` for the acting field expert. */
   private async snapshotFieldExpert(actorId: string) {
     const expertDoc = await this.expertDbService.findOne({
@@ -307,6 +439,9 @@ export class ExpertBlameService {
       if (actor.role === RoleEnum.FIELD_EXPERT) {
         return this.getFieldExpertBlameListV2(actor, query);
       }
+      if (actor.role === RoleEnum.FILE_REVIEWER) {
+        return this.getFileReviewerBlameListV2(actor, query);
+      }
       requireActorClientKey(actor);
       const expertId = actor.sub;
 
@@ -386,44 +521,8 @@ export class ExpertBlameService {
         }
       }
 
-      const paged = applyListQueryV2(
-        visibleCases,
-        {
-          publicId: (doc) =>
-            String((doc as { publicId?: string }).publicId ?? ""),
-          createdAt: (doc) => (doc as { createdAt?: Date }).createdAt,
-          requestNo: (doc) =>
-            String(
-              (doc as { requestNo?: string }).requestNo ??
-                (doc as { publicId?: string }).publicId ??
-                "",
-            ),
-          status: (doc) => String((doc as { status?: string }).status ?? ""),
-          searchExtras: (doc) => {
-            const d = doc as {
-              _id?: unknown;
-              blameStatus?: string;
-              type?: string;
-            };
-            return [String(d._id ?? ""), d.blameStatus, d.type].filter(
-              Boolean,
-            ) as string[];
-          },
-        },
-        query,
-      );
-
-      const items: AllRequestDtoV2[] = paged.list.map((doc) =>
-        this.mapBlameRequestToListItemV2(doc),
-      );
-
-      return new AllRequestDtoRsV2({
-        data: items,
-        total: paged.total,
-        page: paged.page,
-        limit: paged.limit,
-        totalPages: paged.totalPages,
-      });
+      const pagedResult = await this.paginateBlameListV2(visibleCases, query);
+      return pagedResult;
     } catch (error) {
       if (error instanceof HttpException) throw error;
       this.logger.error(
@@ -480,8 +579,75 @@ export class ExpertBlameService {
       }
     }
 
-    const paged = applyListQueryV2(
+    const pagedResult = await this.paginateBlameListV2(visibleCases, query);
+    return pagedResult;
+  }
+
+  /**
+   * Blame inbox for FILE_REVIEWER — all expert-initiated IN_PERSON files that
+   * have been sealed by a FileMaker (WAITING_FOR_FILE_REVIEWER) and belong to
+   * this reviewer's insurance company (clientKey).
+   *
+   * Once the FileReviewer completes their steps the file moves to
+   * WAITING_FOR_EXPERT (via upload-video), after which it is visible in the
+   * standard expert-blame panel as usual.
+   */
+  private async getFileReviewerBlameListV2(
+    actor: { sub: string; clientKey?: string },
+    query: ListQueryV2Dto = {},
+  ): Promise<AllRequestDtoRsV2> {
+    const clientKey = requireActorClientKey(actor);
+
+    const allSealed = (await this.blameRequestDbService.find(
+      {
+        expertInitiated: true,
+        status: {
+          $in: [
+            CaseStatus.WAITING_FOR_FILE_REVIEWER,
+            CaseStatus.WAITING_FOR_EXPERT,
+            CaseStatus.COMPLETED,
+          ],
+        },
+      },
+      { lean: true },
+    )) as Record<string, unknown>[];
+
+    // Scope to this reviewer's insurance company via blame party clientId
+    const visibleCases = allSealed.filter((doc) =>
+      blameCaseTouchesClient(doc, clientKey),
+    );
+
+    const pagedResult = await this.paginateBlameListV2(visibleCases, query);
+    return pagedResult;
+  }
+
+  private async paginateBlameListV2(
+    visibleCases: Record<string, unknown>[],
+    query: ListQueryV2Dto,
+  ): Promise<AllRequestDtoRsV2> {
+    const claimByPublicId = await this.loadClaimsByPublicIds(
+      visibleCases.map((d) =>
+        String((d as { publicId?: string }).publicId ?? ""),
+      ),
+    );
+    let filtered = this.filterBlameDocsByUnifiedStatus(
       visibleCases,
+      claimByPublicId,
+      query.unifiedStatus,
+    );
+    const { fromDate, toDate } = parseListDateRange(query.startDate, query.endDate);
+    if (fromDate || toDate) {
+      filtered = filtered.filter((doc) =>
+        isInListDateRange(
+          (doc as { createdAt?: Date }).createdAt,
+          fromDate,
+          toDate,
+        ),
+      );
+    }
+
+    const paged = applyListQueryV2(
+      filtered,
       {
         publicId: (doc) =>
           String((doc as { publicId?: string }).publicId ?? ""),
@@ -492,23 +658,44 @@ export class ExpertBlameService {
               (doc as { publicId?: string }).publicId ??
               "",
           ),
-        status: (doc) => String((doc as { status?: string }).status ?? ""),
+        status: (doc) => {
+          const publicId = String((doc as { publicId?: string }).publicId ?? "");
+          const claim = claimByPublicId.get(publicId);
+          return resolveUnifiedFileStatus({
+            blameStatus: String((doc as { status?: string }).status ?? ""),
+            claimStatus: claim?.status,
+          });
+        },
+        fileType: (doc) =>
+          String((doc as { type?: string }).type ?? "") || undefined,
         searchExtras: (doc) => {
           const d = doc as {
             _id?: unknown;
             blameStatus?: string;
             type?: string;
+            publicId?: string;
+            status?: string;
           };
-          return [String(d._id ?? ""), d.blameStatus, d.type].filter(
-            Boolean,
-          ) as string[];
+          const publicId = String(d.publicId ?? "");
+          const claim = claimByPublicId.get(publicId);
+          const unified = resolveUnifiedFileStatus({
+            blameStatus: String(d.status ?? ""),
+            claimStatus: claim?.status,
+          });
+          return [
+            String(d._id ?? ""),
+            d.blameStatus,
+            d.type,
+            unified,
+            claim?.status,
+          ].filter(Boolean) as string[];
         },
       },
       query,
     );
 
     const items: AllRequestDtoV2[] = paged.list.map((doc) =>
-      this.mapBlameRequestToListItemV2(doc),
+      this.mapBlameRequestToListItemV2(doc, claimByPublicId),
     );
 
     return new AllRequestDtoRsV2({
@@ -522,6 +709,7 @@ export class ExpertBlameService {
 
   private mapBlameRequestToListItemV2(
     doc: Record<string, unknown>,
+    claimByPublicId?: Map<string, { status?: string }>,
   ): AllRequestDtoV2 {
     const createdAt = doc.createdAt
       ? new Date(doc.createdAt as string)
@@ -552,10 +740,17 @@ export class ExpertBlameService {
 
     const firstParty = parties.find((p) => p.role === "FIRST");
     const secondParty = parties.find((p) => p.role === "SECOND");
+    const publicId = String(doc.publicId ?? "");
+    const linkedClaim = claimByPublicId?.get(publicId);
+    const unifiedFileStatus = resolveUnifiedFileStatus({
+      blameStatus: String(doc.status ?? ""),
+      claimStatus: linkedClaim?.status,
+    });
 
     return {
       requestId: String(doc._id),
       status: String(doc.status ?? ""),
+      unifiedFileStatus,
       userComment: null,
       requestCode: String(doc.publicId ?? ""),
       date,
@@ -584,6 +779,10 @@ export class ExpertBlameService {
           secondParty?.vehicle?.inquiry?.mapped?.CarName ||
           "",
       },
+      needsFileReviewerCompletion:
+        String(doc.status ?? "") === CaseStatus.WAITING_FOR_FILE_REVIEWER ||
+        (!!(doc as any).isMadeByFileMaker &&
+          String(doc.status ?? "") === CaseStatus.WAITING_FOR_EXPERT),
     };
   }
 
@@ -603,11 +802,11 @@ export class ExpertBlameService {
     }
     const la = doc.workflow.lockedAt;
     if (!la) return true;
-    return Date.now() < new Date(la as Date).getTime() + this.blameV2LockTtlMs;
+    return Date.now() < new Date(la as Date).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS;
   }
 
   /**
-   * Persist unlock when blame V2 workflow lock is older than {@link blameV2LockTtlMs}.
+   * Persist unlock when blame V2 workflow lock is older than {@link EXPERT_WORKFLOW_LOCK_TTL_MS}.
    * V1 uses in-memory `scheduleUnlock`; V2 only stored `workflow.lockedAt`, so locks never cleared until now.
    */
   private async expireBlameCaseWorkflowLockV2IfStale(
@@ -625,7 +824,7 @@ export class ExpertBlameService {
     }
     if (
       lockedAt &&
-      Date.now() < new Date(lockedAt as Date).getTime() + this.blameV2LockTtlMs
+      Date.now() < new Date(lockedAt as Date).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS
     ) {
       return;
     }
@@ -1104,7 +1303,7 @@ export class ExpertBlameService {
       throw new BadRequestException("Request is locked by another expert");
     }
 
-    const fifteenMinutes = new Date(Date.now() + 15 * 60 * 1000);
+    const lockExpiresAt = expertWorkflowLockExpiredAt();
     const lockSnapshot = await this.snapshotFieldExpert(actorDetail.sub);
 
     const updateResult = await this.requestManagementDbService.findOneAndUpdate(
@@ -1116,7 +1315,7 @@ export class ExpertBlameService {
         $set: {
           lockFile: true,
           blameStatus: ReqBlameStatus.ReviewRequest,
-          unlockTime: fifteenMinutes,
+          unlockTime: lockExpiresAt,
           lockTime: new Date(),
           actorLocked: {
             fullName: actorDetail.fullName,
@@ -1293,7 +1492,7 @@ export class ExpertBlameService {
       $set: {
         "workflow.locked": true,
         "workflow.lockedAt": now,
-        "workflow.expiredAt": new Date(now.getTime() + this.blameV2LockTtlMs),
+        "workflow.expiredAt": new Date(now.getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS),
         "workflow.lockedBy": lockedByPayload,
       },
       $push: {
@@ -1424,7 +1623,7 @@ export class ExpertBlameService {
   }
 
   /**
-   * V2: Lock blame case for 15 minutes (blameCases collection).
+   * V2: Lock blame case for 30 minutes (blameCases collection).
    * Delegates to {@link assignBlameCaseForReviewV2}; maps conflict to BadRequest for legacy clients.
    */
   async lockRequestV2(
@@ -1509,7 +1708,7 @@ export class ExpertBlameService {
       const lockedAt = request.workflow?.lockedAt;
       if (lockedAt) {
         const lockExpiryTime =
-          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
+          new Date(lockedAt).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS;
         if (Date.now() > lockExpiryTime) {
           throw new ForbiddenException(
             "Your lock time has expired. Please lock the request again.",
@@ -1672,6 +1871,7 @@ export class ExpertBlameService {
             link: this.smsOrchestrationService.buildBlamePartyLink(
               requestIdToken,
               role,
+              "v1",
             ),
           });
         }
@@ -1751,11 +1951,11 @@ export class ExpertBlameService {
       const lockedAt = request.workflow?.lockedAt;
       const isLockedByCurrentActor = lockedByActorId === actorId;
 
-      // Check if lock has expired (15 minutes)
+      // Check if lock has expired (30 minutes)
       let isLockExpired = false;
       if (lockedAt) {
         const lockExpiryTime =
-          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
+          new Date(lockedAt).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS;
         isLockExpired = Date.now() > lockExpiryTime;
       }
 
@@ -1866,6 +2066,7 @@ export class ExpertBlameService {
             link: this.smsOrchestrationService.buildBlamePartyLink(
               requestIdToken,
               linkRole,
+              "v1",
             ),
           });
         }
@@ -1917,11 +2118,11 @@ export class ExpertBlameService {
       const lockedAt = request.workflow?.lockedAt;
       const isLockedByCurrentActor = lockedByActorId === actorId;
 
-      // Check if lock has expired (15 minutes)
+      // Check if lock has expired (30 minutes)
       let isLockExpired = false;
       if (lockedAt) {
         const lockExpiryTime =
-          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
+          new Date(lockedAt).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS;
         isLockExpired = Date.now() > lockExpiryTime;
       }
 
@@ -2284,21 +2485,7 @@ export class ExpertBlameService {
   }
 
   async getAccidentField() {
-    try {
-      const ac_reason = await readFile(
-        "src/static/ACCIDENT_REASON.json",
-        "utf-8",
-      );
-      const ac_type = await readFile("src/static/ACCIDENT_TYPE.json", "utf-8");
-      const ac_way = await readFile("src/static/ACCIDENT_WAY.json", "utf-8");
-      return {
-        accidentReason: JSON.parse(ac_reason),
-        accidentType: JSON.parse(ac_type),
-        accidentWay: JSON.parse(ac_way),
-      };
-    } catch (err) {
-      this.logger.error(err);
-    }
+    return await this.lookupsService.getAccidentFields();
   }
 
   async inPersonVisit(requestId: string, actorDetail: any) {

src/expert-blame/expert-blame.v2.controller.ts

@@ -26,6 +26,10 @@ import { CurrentUser } from "src/decorators/user.decorator";
 import { RoleEnum } from "src/Types&Enums/role.enum";
 import { ExpertBlameService } from "./expert-blame.service";
 import { ListQueryV2Dto } from "src/common/dto/list-query-v2.dto";
+import {
+  UnifiedFileStatusReportDto,
+  UnifiedFileStatusReportQueryDto,
+} from "src/common/dto/unified-file-status-report.dto";
 import { AllRequestDtoRsV2 } from "./dto/all-request.dto";
 import { SubmitReplyDto } from "./dto/reply.dto";
 import { ResendRequestDto } from "./dto/resend.dto";
@@ -44,8 +48,9 @@ export class ExpertBlameV2Controller {
     description:
       "Damage experts (`expert`): tenant-scoped **DISAGREEMENT** queue (available, locked, or decided by you). " +
       "Field experts (`field_expert`): all expert-initiated blame files they created (LINK + IN_PERSON). Use expert-claim for claims after blame completion. " +
-      "Optional query: `search`, `sortBy` (publicId | createdAt | requestNo | status), `sortOrder`, `page`, `limit`.",
+      "Optional query: `search`, `sortBy` (publicId | createdAt | requestNo | status), `sortOrder`, `page`, `limit`, `unifiedStatus`, `fileType` (THIRD_PARTY | CAR_BODY).",
   })
+  @ApiResponse({ status: 200, type: AllRequestDtoRsV2 })
   async findAll(
     @CurrentUser() actor: any,
     @Query() query: ListQueryV2Dto,
@@ -60,11 +65,38 @@ export class ExpertBlameV2Controller {
     }
   }
 
+  @Get("report/unified-file-statuses")
+  @ApiOperation({
+    summary: "Unified file status catalog + counts (blame + linked claim)",
+    description:
+      "Calculatable statuses for this expert's blame portfolio. Filter lists with `unifiedStatus` and `fileType` query params. Optional `from` / `to` ISO dates narrow the counted portfolio.",
+  })
+  @ApiResponse({ status: 200, type: UnifiedFileStatusReportDto })
+  async getUnifiedFileStatusReportV2(
+    @CurrentUser() actor: any,
+    @Query() query: UnifiedFileStatusReportQueryDto,
+  ): Promise<UnifiedFileStatusReportDto> {
+    try {
+      return await this.expertBlameService.getUnifiedFileStatusReportV2(
+        actor,
+        query,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error
+          ? error.message
+          : "Failed to load unified file status report",
+      );
+    }
+  }
+
   @Get("report/status-counts")
   @ApiOperation({
     summary: "Count blame cases by grouped status bucket (this field expert)",
+    deprecated: true,
     description:
-      "Counts only files in the acting expert’s portfolio: expertFileActivities (checked or handled), workflow lock, expert decision, or expert-initiated blame. IN_PROGRESS groups OPEN and WAITING_FOR_SECOND_PARTY. Other keys match CaseStatus. Does not include the open WAITING_FOR_EXPERT queue unless this expert has touched the file.",
+      "Legacy blame-only buckets. Prefer GET report/unified-file-statuses for blame+claim calculatable statuses.",
   })
   async getStatusReportBucketsV2(@CurrentUser() actor: any) {
     try {

src/expert-claim/dto/claim-detail-v2.dto.ts

@@ -131,16 +131,26 @@ export class ClaimDetailV2ResponseDto {
   })
   awaitingFactorValidation?: boolean;
 
+  @ApiPropertyOptional({
+    description:
+      "True for V5 files — the FileMaker must approve or reject the claim before it is submitted to fanavaran. False (or absent) for V4 files which go straight through.",
+    example: true,
+  })
+  requiresFileMakerApproval?: boolean;
+
   @ApiPropertyOptional({
     description:
       "Slice of `claim.evaluation` exposed to the damage expert. " +
-      "`damageExpertReply` / `damageExpertReplyFinal` are returned only while " +
-      "awaiting factor validation. `ownerInsurerApproval` and " +
-      "`ownerPricedPartsApproval` are returned whenever they exist on the " +
-      "claim — each carries `signLink` (resolved from `signDetailId`) so the " +
-      "front-end can render the user signature directly. Likewise, " +
-      "`damageExpertReply.userComment` / `damageExpertReplyFinal.userComment` " +
-      "expose `signLink` when a user comment signature is present.",
+      "`damageExpertReply` / `damageExpertReplyFinal` are returned whenever " +
+      "present, regardless of the current claim status — historical assessment " +
+      "data remains visible once the expert has submitted it. " +
+      "`ownerInsurerApproval` and `ownerPricedPartsApproval` are returned " +
+      "whenever they exist on the claim — each carries `signLink` (resolved " +
+      "from `signDetailId`) so the front-end can render the user signature " +
+      "directly. Likewise, `damageExpertReply.userComment` / " +
+      "`damageExpertReplyFinal.userComment` expose `signLink` when a user " +
+      "comment signature is present. `priceDrop` is included whenever it " +
+      "has been saved, not only during the expert review phase.",
   })
   evaluation?: {
     damageExpertReply?: unknown;

src/expert-claim/dto/claim-list-v2.dto.ts

@@ -15,6 +15,12 @@ export class ClaimListItemV2Dto {
   })
   status: string;
 
+  @ApiPropertyOptional({
+    description: "Calculated unified blame+claim lifecycle status",
+    example: "WAITING_FOR_DAMAGE_EXPERT",
+  })
+  unifiedFileStatus?: string;
+
   @ApiProperty({ description: 'Workflow step', example: 'USER_SUBMISSION_COMPLETE' })
   currentStep: string;
 
@@ -50,6 +56,12 @@ export class ClaimListItemV2Dto {
   })
   carBodyFirstForm?: { car?: boolean; object?: boolean };
 
+  @ApiPropertyOptional({
+    description: 'Linked blame file ID (present when the claim originates from a blame case)',
+    example: '6a3a6f171aadfa0cc313c582',
+  })
+  blameRequestId?: string;
+
   @ApiProperty({ description: 'Submission date', example: '2026-02-22T10:00:00.000Z' })
   createdAt: string;
 
@@ -58,6 +70,13 @@ export class ClaimListItemV2Dto {
       "True in the expert repair-factor validation queue: `status=EXPERT_VALIDATING_REPAIR_FACTORS` (or legacy `WAITING_FOR_INSURER_APPROVAL`) with `claimStatus=UNDER_REVIEW` and `currentStep=EXPERT_COST_EVALUATION`.",
   })
   awaitingFactorValidation?: boolean;
+
+  @ApiPropertyOptional({
+    description:
+      "True for V5 files — the FileMaker must approve or reject the claim before it is submitted to fanavaran. False (or absent) for V4 files which go straight through.",
+    example: true,
+  })
+  requiresFileMakerApproval?: boolean;
 }
 
 export class GetClaimListV2ResponseDto {

src/expert-claim/exceptions/business-rule.exception.ts

@@ -0,0 +1,25 @@
+import { HttpException, HttpStatus } from "@nestjs/common";
+
+/**
+ * Thrown when a well-formed request violates a business rule that cannot be
+ * expressed as a generic validation error.  Returns HTTP 422 with a structured
+ * body so the frontend can branch on `errorCode` without string-matching the
+ * human-readable `message`.
+ *
+ * Response body shape:
+ * ```json
+ * { "errorCode": "SOME_CODE", "message": "Human-readable explanation." }
+ * ```
+ */
+export class BusinessRuleException extends HttpException {
+  constructor(
+    public readonly errorCode: string,
+    message: string,
+  ) {
+    super({ errorCode, message }, HttpStatus.UNPROCESSABLE_ENTITY);
+  }
+}
+
+export const BusinessErrorCode = {
+  DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED: "DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED",
+} as const;

src/expert-claim/expert-claim.controller.ts

@@ -18,6 +18,7 @@ import {
   ApiQuery,
   ApiTags,
   ApiOperation,
+  ApiExcludeController,
 } from "@nestjs/swagger";
 import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
 import { RolesGuard } from "src/auth/guards/role.guard";
@@ -33,7 +34,8 @@ import { ParseJsonPipe } from "src/utils/pipes/parse-json.pipe";
 import { ExpertClaimService } from "./expert-claim.service";
 import { FactorValidationDto } from "./dto/factor-validation.dto";
 
-@ApiTags("expert-claim-panel")
+@ApiExcludeController()
+// @ApiTags("expert-claim-panel")
 @Controller("expert-claim")
 @ApiBearerAuth()
 @UseGuards(LocalActorAuthGuard, RolesGuard)
@@ -41,20 +43,20 @@ import { FactorValidationDto } from "./dto/factor-validation.dto";
 export class ExpertClaimController {
   constructor(private readonly expertClaimService: ExpertClaimService) {}
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get()
   async getAllClaimRequests(@CurrentUser() actor, @ClientKey() client) {
     return await this.expertClaimService.getClaimRequestsListForExpert(actor);
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("/:id")
-  @ApiParam({ name: "id" })
-  @ApiQuery({
-    name: "updateDropPrice",
-    required: false,
-    description: "A stringified JSON object with price drop override values.",
-  })
+  // @ApiParam({ name: "id" })
+  // @ApiQuery({
+  //   name: "updateDropPrice",
+  //   required: false,
+  //   description: "A stringified JSON object with price drop override values.",
+  // })
   async getClaimRequestPerId(
     @Param("id") id: string,
     @CurrentUser() currentUser,
@@ -67,16 +69,16 @@ export class ExpertClaimController {
     );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("imageRequired/:id")
-  @ApiParam({ name: "id" })
+  // @ApiParam({ name: "id" })
   async getImageRequired(@Param("id") id: string, @CurrentUser() currentUser) {
     return await this.expertClaimService.imageRequired(id, currentUser);
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("required-documents/:id")
-  @ApiParam({ name: "id" })
+  // @ApiParam({ name: "id" })
   async getRequiredDocuments(
     @Param("id") id: string,
     @CurrentUser() currentUser,
@@ -84,7 +86,7 @@ export class ExpertClaimController {
     return await this.expertClaimService.getRequiredDocuments(id, currentUser);
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Put("lock/:id")
   async lockClaimRequest(@Param("id") requestId: string, @CurrentUser() actor) {
     return await this.expertClaimService.lockClaimRequest(requestId, actor);
@@ -92,7 +94,7 @@ export class ExpertClaimController {
 
   @ApiOperation({ deprecated: true })
   @Put("reply/submit/:id")
-  @ApiParam({ name: "id" })
+  // @ApiParam({ name: "id" })
   async submitReplyRequest(
     @Param("id") requestId,
     @Body() body: ClaimSubmitReplyDto,
@@ -105,9 +107,9 @@ export class ExpertClaimController {
     );
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Put("resend/submit/:id")
-  @ApiParam({ name: "id" })
+  // @ApiParam({ name: "id" })
   async submitResend(
     @Param("id") requestId,
     @Body() body: ClaimSubmitResendDto,
@@ -120,12 +122,12 @@ export class ExpertClaimController {
     );
   }
 
-  @ApiQuery({
-    name: "query",
-    enum: ["car-capture", "accident"],
-    required: true,
-  })
-  @ApiOperation({ deprecated: true })
+  // @ApiQuery({
+    // name: "query",
+    //enum: ["car-capture", "accident"],
+    //required: true,
+  //})
+  // @ApiOperation({ deprecated: true })
   @Get("stream/:id/video")
   @Header("Accept-Ranges", "bytes")
   @Header("Content-Type", "video/mp4")
@@ -143,7 +145,7 @@ export class ExpertClaimController {
     enum: ["car-capture", "accident"],
     required: true,
   })
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("link/:id/video")
   @ApiParam({ name: "id" })
   async getClaimVideoLink(
@@ -153,17 +155,17 @@ export class ExpertClaimController {
     return this.expertClaimService.getVideoLink(id, query);
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("stream/:id/voice")
-  @ApiParam({ name: "id" })
+  // @ApiParam({ name: "id" })
   async getClaimVoiceLink(@Param("id") id: string) {
     return await this.expertClaimService.getVoiceLink(id);
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Patch("validate-factors/:claimId")
-  @ApiParam({ name: "claimId" })
-  @ApiBody({ type: FactorValidationDto })
+  // @ApiParam({ name: "claimId" })
+  // @ApiBody({ type: FactorValidationDto })
   @Roles(RoleEnum.DAMAGE_EXPERT)
   async validateFactors(
     @Param("claimId") claimId: string,
@@ -177,16 +179,16 @@ export class ExpertClaimController {
     );
   }
 
-  @ApiParam({ name: "id" })
-  @ApiOperation({ deprecated: true })
+  // @ApiParam({ name: "id" })
+  // @ApiOperation({ deprecated: true })
   @Patch(":id/visit")
   async inPersonVisit(@Param("id") requestId: string, @CurrentUser() actor) {
     return await this.expertClaimService.inPersonVisit(requestId, actor);
   }
 
-  @ApiOperation({ deprecated: true })
+  // @ApiOperation({ deprecated: true })
   @Get("branches/:insuranceId")
-  @ApiParam({ name: "insuranceId" })
+  // @ApiParam({ name: "insuranceId" })
   async getInsuranceBranches(@Param("insuranceId") insuranceId: string) {
     return await this.expertClaimService.retrieveInsuranceBranches(insuranceId);
   }

src/expert-claim/expert-claim.module.ts

@@ -1,5 +1,7 @@
 import { HttpModule } from "@nestjs/axios";
 import { Module } from "@nestjs/common";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 import { MongooseModule } from "@nestjs/mongoose";
 import { AiModule } from "src/ai/ai.module";
 import { AuthModule } from "src/auth/auth.module";
@@ -21,7 +23,11 @@ import { ExpertClaimService } from "./expert-claim.service";
 
 @Module({
   imports: [
-    HttpModule,
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
     SandHubModule,
     MongooseModule.forFeature([
       { name: ClaimFactorsImage.name, schema: ClaimFactorsImageSchema },

src/expert-claim/expert-claim.v2.controller.ts

@@ -1,3 +1,4 @@
+import { readFile } from "node:fs/promises";
 import {
   Body,
   Controller,
@@ -31,6 +32,10 @@ import { RoleEnum } from "src/Types&Enums/role.enum";
 import { ExpertFileAssignResultDto } from "src/common/dto/expert-file-assign-result.dto";
 import { ExpertClaimService } from "./expert-claim.service";
 import { ListQueryV2Dto } from "src/common/dto/list-query-v2.dto";
+import {
+  UnifiedFileStatusReportDto,
+  UnifiedFileStatusReportQueryDto,
+} from "src/common/dto/unified-file-status-report.dto";
 import { GetClaimListV2ResponseDto } from "./dto/claim-list-v2.dto";
 import {
   ClaimSubmitResendV2Dto,
@@ -58,18 +63,36 @@ class InPersonVisitV2Dto {
 @Controller("v2/expert-claim")
 @ApiBearerAuth()
 @UseGuards(LocalActorAuthGuard, RolesGuard)
-@Roles(RoleEnum.DAMAGE_EXPERT, RoleEnum.FIELD_EXPERT)
+@Roles(RoleEnum.DAMAGE_EXPERT, RoleEnum.FIELD_EXPERT, RoleEnum.FILE_REVIEWER, RoleEnum.FILE_MAKER)
 export class ExpertClaimV2Controller {
   constructor(
     private readonly expertClaimService: ExpertClaimService,
     private readonly claimRequestManagementService: ClaimRequestManagementService,
   ) {}
 
+  @Get("report/unified-file-statuses")
+  @ApiOperation({
+    summary: "Unified file status catalog + counts (claim + linked blame)",
+    description:
+      "Calculatable statuses for this expert's claim portfolio. Filter lists with `unifiedStatus` and `fileType` query params. Optional `from` / `to` ISO dates narrow the counted portfolio.",
+  })
+  @ApiResponse({ status: 200, type: UnifiedFileStatusReportDto })
+  async getUnifiedFileStatusReportV2(
+    @CurrentUser() actor: any,
+    @Query() query: UnifiedFileStatusReportQueryDto,
+  ): Promise<UnifiedFileStatusReportDto> {
+    return await this.expertClaimService.getUnifiedFileStatusReportV2(
+      actor,
+      query,
+    );
+  }
+
   @Get("report/status-counts")
   @ApiOperation({
     summary: "Count claim cases by grouped status bucket (this damage expert)",
+    deprecated: true,
     description:
-      "Counts only files in the acting expert’s portfolio: expertFileActivities (checked or handled), current workflow lock, or a prior damageExpertReply / damageExpertReplyFinal by this expert. IN_PROGRESS groups user-phase statuses before submission is complete (CREATED through CAPTURING_PART_DAMAGES). Other keys match ClaimCaseStatus. Does not include the open tenant queue unless this expert has touched the file.",
+      "Legacy claim-only buckets. Prefer GET report/unified-file-statuses for blame+claim calculatable statuses.",
   })
   async getStatusReportBucketsV2(@CurrentUser() actor: any) {
     return await this.expertClaimService.getStatusReportBucketsV2(actor);
@@ -95,6 +118,21 @@ export class ExpertClaimV2Controller {
     return this.claimRequestManagementService.getOuterPartsCatalogV2(carType);
   }
 
+  @Get("inner-parts-catalog")
+  @ApiOperation({
+    summary: "Get inner parts catalog",
+    description: "Returns the full list of inner car parts from the static catalog.",
+  })
+  @ApiResponse({ status: 200, description: "Inner parts catalog (object keyed by part name)" })
+  async getInnerPartsCatalog() {
+    const raw = await readFile(`${process.cwd()}/src/static/car-part.json`, "utf-8");
+    try {
+      return JSON.parse(raw);
+    } catch {
+      return raw;
+    }
+  }
+
   @Get("branches")
   @ApiOperation({
     summary: "List insurer branches for this damage expert (V2)",
@@ -116,7 +154,8 @@ export class ExpertClaimV2Controller {
     summary: "List available claim requests for damage expert",
     description:
       "Damage experts: tenant queue (`WAITING_FOR_DAMAGE_EXPERT`), locked/in-progress, factor validation. " +
-      "Field experts: all claims linked to blame files they initiated (`initiatedByFieldExpertId` or matching `blameRequestId`). Optional query: `search`, `sortBy`, `sortOrder`, `page`, `limit`.",
+      "Field experts: all claims linked to blame files they initiated (`initiatedByFieldExpertId` or matching `blameRequestId`). " +
+      "Optional query: `search`, `sortBy`, `sortOrder`, `page`, `limit`, `unifiedStatus`, `fileType` (THIRD_PARTY | CAR_BODY).",
   })
   @ApiResponse({ status: 200, type: GetClaimListV2ResponseDto })
   async getClaimListV2(
@@ -130,7 +169,7 @@ export class ExpertClaimV2Controller {
   @ApiOperation({
     summary: "Get claim request detail for damage expert",
     description:
-      "Returns full claim details including captured images, required documents, damage selections, `evaluation.priceDrop` during damage review, `videoCapture` (from claim-video-capture via media.videoCaptureId), and `blameCase` (linked blameCases document with party video/voice URLs like expert-blame detail). Allowed when status is WAITING_FOR_DAMAGE_EXPERT (if locked, only the locking expert) or when awaiting factor validation.",
+      "Returns full claim details including captured images, required documents, damage selections, `evaluation.priceDrop` (included whenever saved, regardless of current status), `videoCapture` (from claim-video-capture via media.videoCaptureId), and `blameCase` (linked blameCases document with party video/voice URLs like expert-blame detail). `evaluation.damageExpertReply` / `damageExpertReplyFinal` are always returned once submitted. Allowed when status is WAITING_FOR_DAMAGE_EXPERT (if locked, only the locking expert) or when awaiting factor validation.",
   })
   @ApiParam({ name: "claimRequestId" })
   async getClaimDetailV2(
@@ -258,7 +297,20 @@ export class ExpertClaimV2Controller {
     description:
       "Claim must be locked by this expert (`EXPERT_REVIEWING`). Sets `WAITING_FOR_USER_RESEND`, `USER_EXPERT_RESEND`, `NEEDS_REVISION`, clears the lock, and stores `evaluation.damageExpertResend`. " +
       "Owner completes via document/capture endpoints or `POST .../expert-resend/acknowledge` when only instructions were given.\n\n" +
-      "**One resend per claim lifecycle:** if the owner has already fulfilled a resend (`damageExpertResend.fulfilledAt`), this endpoint returns **400**—the expert may only submit a priced reply or request in-person visit afterward.",
+      "**One resend per claim lifecycle:** if the owner has already fulfilled a resend (`damageExpertResend.fulfilledAt`), this endpoint returns **422** with `errorCode: DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED`—the expert may only submit a priced reply or request in-person visit afterward.",
+  })
+  @ApiResponse({
+    status: 422,
+    description:
+      "Business rule violation: resend limit exceeded. " +
+      "`errorCode: DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED` — the owner has already fulfilled a prior resend request for this claim.",
+    schema: {
+      example: {
+        errorCode: "DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED",
+        message:
+          "The owner has already fulfilled a damage-expert resend for this claim. You cannot request another resend.",
+      },
+    },
   })
   @ApiParam({ name: "claimRequestId" })
   @ApiBody({ type: ClaimSubmitResendV2Dto })

src/expert-insurer/dto/create-insurer-expert.dto.ts

@@ -81,3 +81,19 @@ export class CreateClaimExpertByInsurerDto extends CreateInsurerExpertDto {
   })
   role?: RoleEnum.DAMAGE_EXPERT;
 }
+
+export class CreateFileMakerByInsurerDto extends CreateInsurerExpertDto {
+  @ApiPropertyOptional({
+    enum: [RoleEnum.FILE_MAKER],
+    default: RoleEnum.FILE_MAKER,
+  })
+  role?: RoleEnum.FILE_MAKER;
+}
+
+export class CreateFileReviewerByInsurerDto extends CreateInsurerExpertDto {
+  @ApiPropertyOptional({
+    enum: [RoleEnum.FILE_REVIEWER],
+    default: RoleEnum.FILE_REVIEWER,
+  })
+  role?: RoleEnum.FILE_REVIEWER;
+}

src/expert-insurer/expert-insurer.controller.ts

@@ -16,6 +16,7 @@ import {
   ApiOperation,
   ApiParam,
   ApiQuery,
+  ApiResponse,
   ApiTags,
 } from "@nestjs/swagger";
 import { Types } from "mongoose";
@@ -26,10 +27,17 @@ import { CurrentUser } from "src/decorators/user.decorator";
 import { FileRating } from "src/request-management/entities/schema/request-management.schema";
 import { RoleEnum } from "src/Types&Enums/role.enum";
 import { ExpertInsurerService } from "./expert-insurer.service";
+import { ListQueryV2Dto } from "src/common/dto/list-query-v2.dto";
+import {
+  UnifiedFileStatusReportDto,
+  UnifiedFileStatusReportQueryDto,
+} from "src/common/dto/unified-file-status-report.dto";
 import { CreateBranchDto } from "src/client/dto/create-branch.dto";
 import {
   CreateBlameExpertByInsurerDto,
   CreateClaimExpertByInsurerDto,
+  CreateFileMakerByInsurerDto,
+  CreateFileReviewerByInsurerDto,
 } from "./dto/create-insurer-expert.dto";
 
 @Controller("expert-insurer")
@@ -91,20 +99,32 @@ export class ExpertInsurerController {
 
   @Put("branches/:branchId/status")
   @ApiParam({ name: "branchId" })
-  @ApiQuery({ name: "isActive", type: Boolean })
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: { isActive: { type: "boolean" } },
+      required: ["isActive"],
+    },
+  })
   async setBranchStatus(
     @CurrentUser() insurer,
     @Param("branchId") branchId: string,
-    @Query("isActive") isActive: string,
+    @Body("isActive") isActive: unknown,
   ) {
     if (!insurer) {
       throw new UnauthorizedException("Could not identify the current user.");
     }
-    const normalized = String(isActive).trim().toLowerCase();
+    // Accept native boolean (JSON body) or string coercion (legacy query/form usage)
+    let active: boolean;
+    if (typeof isActive === "boolean") {
+      active = isActive;
+    } else {
+      const normalized = String(isActive ?? "").trim().toLowerCase();
       if (!["true", "false", "1", "0", "yes", "no"].includes(normalized)) {
-      throw new BadRequestException("isActive must be true/false");
+        throw new BadRequestException("isActive must be a boolean");
+      }
+      active = ["true", "1", "yes"].includes(normalized);
     }
-    const active = ["true", "1", "yes"].includes(normalized);
     return this.expertInsurerService.setBranchActive(
       insurer.clientKey,
       branchId,
@@ -136,6 +156,32 @@ export class ExpertInsurerController {
     return this.expertInsurerService.addClaimExpert(insurer.clientKey, body);
   }
 
+  @Post("experts/file-maker")
+  @ApiBody({ type: CreateFileMakerByInsurerDto })
+  @ApiOperation({ summary: "Create a FileMaker account under this insurer" })
+  async addFileMaker(
+    @CurrentUser() insurer,
+    @Body() body: CreateFileMakerByInsurerDto,
+  ) {
+    if (!insurer) {
+      throw new UnauthorizedException("Could not identify the current user.");
+    }
+    return this.expertInsurerService.addFileMaker(insurer.clientKey, body);
+  }
+
+  @Post("experts/file-reviewer")
+  @ApiBody({ type: CreateFileReviewerByInsurerDto })
+  @ApiOperation({ summary: "Create a FileReviewer account under this insurer" })
+  async addFileReviewer(
+    @CurrentUser() insurer,
+    @Body() body: CreateFileReviewerByInsurerDto,
+  ) {
+    if (!insurer) {
+      throw new UnauthorizedException("Could not identify the current user.");
+    }
+    return this.expertInsurerService.addFileReviewer(insurer.clientKey, body);
+  }
+
   @ApiQuery({ name: "page", type: Number })
   @ApiQuery({ name: "response_count", type: Number })
   @Get("experts/list")
@@ -162,9 +208,52 @@ export class ExpertInsurerController {
   }
 
   @Get("files")
-  async getAllFiles(@CurrentUser() insurer) {
+  @ApiOperation({
+    summary: "List insurer files (blame + claim merged by publicId)",
+    description:
+      "Optional query: `search`, `sortBy` (publicId | createdAt | requestNo | status), `sortOrder`, `page`, `limit`, `unifiedStatus`, `fileType` (THIRD_PARTY | CAR_BODY).",
+  })
+  async getAllFiles(
+    @CurrentUser() insurer,
+    @Query() query: ListQueryV2Dto,
+  ) {
     return await this.expertInsurerService.retrieveAllFilesOfClient(
       insurer.clientKey,
+      query,
+    );
+  }
+
+  @Get("report/unified-file-statuses")
+  @ApiOperation({
+    summary: "Unified file status catalog + counts (blame + claim)",
+    description:
+      "Calculatable unified statuses and per-status counts for this insurer's files. Filter lists with `unifiedStatus` and `fileType`. Optional `from` / `to` ISO dates narrow the counted portfolio.",
+  })
+  @ApiResponse({ status: 200, type: UnifiedFileStatusReportDto })
+  async getUnifiedFileStatusReport(
+    @CurrentUser() actor,
+    @Query() query: UnifiedFileStatusReportQueryDto,
+  ): Promise<UnifiedFileStatusReportDto> {
+    return await this.expertInsurerService.getInsurerUnifiedFileStatusReport(
+      actor,
+      query,
+    );
+  }
+
+  @Get("files/:publicId/timeline")
+  @ApiParam({ name: "publicId" })
+  @ApiOperation({
+    summary: "Activity timeline for a case",
+    description:
+      "Returns a chronological list of all history events for the blame and/or claim associated with the given publicId. Each event has: source, type, timestamp, actor, metadata.",
+  })
+  async getFileTimeline(
+    @CurrentUser() insurer,
+    @Param("publicId") publicId: string,
+  ) {
+    return await this.expertInsurerService.getFileTimeline(
+      insurer.clientKey,
+      publicId,
     );
   }
 
@@ -265,6 +354,11 @@ export class ExpertInsurerController {
   }
 
   @Get("report/status-counts")
+  @ApiOperation({
+    summary: "Legacy status counts (mapped from unified statuses)",
+    deprecated: true,
+    description: "Prefer GET report/unified-file-statuses for full calculatable blame+claim statuses.",
+  })
   @ApiQuery({
     name: "from",
     required: false,

src/expert-insurer/expert-insurer.module.ts

@@ -46,5 +46,6 @@ import { HashModule } from "src/utils/hash/hash.module";
   ],
   providers: [ExpertInsurerService],
   controllers: [ExpertInsurerController],
+  exports: [ExpertInsurerService],
 })
 export class ExpertInsurerModule {}

src/expert-insurer/expert-insurer.service.ts

@@ -12,6 +12,8 @@ import { BranchDbService } from "src/client/entities/db-service/branch.db.servic
 import {
   CreateBlameExpertByInsurerDto,
   CreateClaimExpertByInsurerDto,
+  CreateFileMakerByInsurerDto,
+  CreateFileReviewerByInsurerDto,
   CreateInsurerExpertDto,
 } from "./dto/create-insurer-expert.dto";
 import {
@@ -25,6 +27,8 @@ import { ClaimCaseStatus } from "src/Types&Enums/claim-request-management/claim-
 import { DamageExpertDbService } from "src/users/entities/db-service/damage-expert.db.service";
 import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
 import { FieldExpertDbService } from "src/users/entities/db-service/field-expert.db.service";
+import { FileMakerDbService } from "src/users/entities/db-service/file-maker.db.service";
+import { FileReviewerDbService } from "src/users/entities/db-service/file-reviewer.db.service";
 import { ExpertFileActivityDbService } from "src/users/entities/db-service/expert-file-activity.db.service";
 import { ExpertFileActivityType } from "src/users/entities/schema/expert-file-activity.schema";
 import { HashService } from "src/utils/hash/hash.service";
@@ -39,6 +43,21 @@ import { toJalaliDateAndTime } from "src/helpers/date-jalali";
 import { enrichBlamePartiesForAgreementView } from "src/helpers/blame-party-agreement-decision";
 import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
 import { PartyRole } from "src/request-management/entities/schema/partyRole.enum";
+import { ListQueryV2Dto } from "src/common/dto/list-query-v2.dto";
+import {
+  UnifiedFileStatusReportDto,
+  UnifiedFileStatusReportQueryDto,
+} from "src/common/dto/unified-file-status-report.dto";
+import {
+  applyListQueryV2,
+  isInListDateRange,
+  parseListDateRange,
+} from "src/helpers/list-query-v2";
+import {
+  countUnifiedFileStatuses,
+  getUnifiedFileStatusCatalog,
+  resolveUnifiedFileStatus,
+} from "src/helpers/unified-file-status";
 import {
   getClaimCarAngleCaptureBlob,
   getDamagedPartCaptureBlob,
@@ -56,6 +75,7 @@ import {
   extractExpertNamesFromBlame,
   extractExpertNamesFromClaim,
 } from "./helper/insurer.helper";
+import { getEventFaLabel } from "./helper/timeline-fa-labels";
 import { buildEnrichedDamagedParts } from "src/expert-claim/dto/claim-damaged-part.enricher";
 
 @Injectable()
@@ -74,6 +94,8 @@ export class ExpertInsurerService {
     private readonly videoCaptureDbService: VideoCaptureDbService,
     private readonly clientDbService: ClientDbService,
     private readonly claimSignDbService: ClaimSignDbService,
+    private readonly fileMakerDbService: FileMakerDbService,
+    private readonly fileReviewerDbService: FileReviewerDbService,
   ) {}
 
   /**
@@ -1145,13 +1167,10 @@ export class ExpertInsurerService {
     };
   }
 
-  async retrieveAllFilesOfClient(insurerId: string) {
-    const id = this.getClientId(insurerId);
-    const idStr = String(id);
-
+  private async buildMergedInsurerFiles(clientObjectId: Types.ObjectId) {
     const [blameFiles, claimFiles] = await Promise.all([
-      this.getClientBlameFiles(id),
-      this.getClientClaimFiles(id),
+      this.getClientBlameFiles(clientObjectId),
+      this.getClientClaimFiles(clientObjectId),
     ]);
 
     const byPublicId = new Map<
@@ -1192,7 +1211,6 @@ export class ExpertInsurerService {
       }
     >();
 
-    // Index blame files first
     for (const b of blameFiles) {
       const key = String((b as any).publicId || (b as any)._id || "");
       if (!key) continue;
@@ -1216,8 +1234,6 @@ export class ExpertInsurerService {
       byPublicId.set(key, prev);
     }
 
-    // For claim files whose blame wasn't in blameFiles (different insurer's blame),
-    // fetch the linked blame directly so we can get vehicle + parties data
     const claimOnlyBlameIds = claimFiles
       .filter((c) => {
         const key = String((c as any).publicId || (c as any)._id || "");
@@ -1243,13 +1259,11 @@ export class ExpertInsurerService {
       linkedBlames.map((b) => [String(b.publicId), b]),
     );
 
-    // Index claim files
     for (const c of claimFiles) {
       const key = String((c as any).publicId || (c as any)._id || "");
       if (!key) continue;
       const prev = byPublicId.get(key) ?? { publicId: key };
 
-      // If no blame entry yet, use the linked blame for parties/vehicle/fileType
       if (!prev.blame) {
         const linkedBlame = linkedBlameByPublicId.get(key);
         if (linkedBlame) {
@@ -1293,26 +1307,94 @@ export class ExpertInsurerService {
       byPublicId.set(key, prev);
     }
 
-    const files = Array.from(byPublicId.values())
-      .map((f) => ({
+    return Array.from(byPublicId.values()).map((f) => ({
       publicId: f.publicId,
       fileType: f.fileType,
       hasClaim: !!f.claim,
+      unifiedFileStatus: resolveUnifiedFileStatus({
+        blameStatus: f.blame?.status,
+        claimStatus: f.claim?.status,
+      }),
       parties: f.parties,
       blame: f.blame,
       claim: f.claim,
       createdAt: f.createdAt,
       updatedAt: f.updatedAt,
-      }))
-      .sort((a, b) => {
-        const at = a.updatedAt ? new Date(a.updatedAt).getTime() : 0;
-        const bt = b.updatedAt ? new Date(b.updatedAt).getTime() : 0;
-        return bt - at;
-      });
+    }));
+  }
+
+  async retrieveAllFilesOfClient(
+    insurerId: string,
+    query: ListQueryV2Dto = {},
+  ) {
+    const id = this.getClientId(insurerId);
+    let files = await this.buildMergedInsurerFiles(id);
+
+    if (query.unifiedStatus) {
+      files = files.filter(
+        (f) => f.unifiedFileStatus === query.unifiedStatus,
+      );
+    }
+    const { fromDate, toDate } = parseListDateRange(query.startDate, query.endDate);
+    if (fromDate || toDate) {
+      files = files.filter((f) =>
+        isInListDateRange(f.createdAt, fromDate, toDate),
+      );
+    }
+
+    const paged = applyListQueryV2(
+      files,
+      {
+        publicId: (f) => f.publicId,
+        createdAt: (f) => f.updatedAt ?? f.createdAt,
+        requestNo: (f) => f.publicId,
+        status: (f) => f.unifiedFileStatus,
+        fileType: (f) => f.fileType,
+        searchExtras: (f) =>
+          [
+            f.fileType,
+            f.blame?.requestNo,
+            f.claim?.requestNo,
+            f.blame?.status,
+            f.claim?.status,
+            f.unifiedFileStatus,
+          ].filter(Boolean) as string[],
+      },
+      query,
+    );
 
     return {
-      total: files.length,
-      files,
+      total: paged.total,
+      page: paged.page,
+      limit: paged.limit,
+      totalPages: paged.totalPages,
+      files: paged.list,
+    };
+  }
+
+  async getInsurerUnifiedFileStatusReport(
+    actor: any,
+    query: UnifiedFileStatusReportQueryDto = {},
+  ): Promise<UnifiedFileStatusReportDto> {
+    const clientObjectId = this.getClientId(actor);
+    const { fromDate, toDate } = parseListDateRange(query.from, query.to);
+
+    const files = await this.buildMergedInsurerFiles(clientObjectId);
+    let inRange = files.filter((f) =>
+      isInListDateRange(f.createdAt, fromDate, toDate),
+    );
+    if (query.fileType) {
+      inRange = inRange.filter((f) => f.fileType === query.fileType);
+    }
+
+    return {
+      statuses: getUnifiedFileStatusCatalog(),
+      counts: countUnifiedFileStatuses(
+        inRange.map((f) => ({
+          blameStatus: f.blame?.status,
+          claimStatus: f.claim?.status,
+        })),
+      ),
     };
   }
 
@@ -1444,6 +1526,7 @@ export class ExpertInsurerService {
       ClaimCaseStatus.SELECTING_OTHER_PARTS,
       ClaimCaseStatus.UPLOADING_REQUIRED_DOCUMENTS,
       ClaimCaseStatus.CAPTURING_PART_DAMAGES,
+      ClaimCaseStatus.WAITING_FOR_FILE_REVIEWER,
       ClaimCaseStatus.WAITING_FOR_USER_RESEND,
       ClaimCaseStatus.WAITING_FOR_DAMAGE_EXPERT,
       ClaimCaseStatus.EXPERT_REVIEWING,
@@ -1582,6 +1665,108 @@ export class ExpertInsurerService {
     );
   }
 
+  async addFileMaker(
+    insurerClientKey: string,
+    payload: CreateFileMakerByInsurerDto,
+  ) {
+    const clientObjectId = this.getClientId(insurerClientKey);
+    const branch = await this.assertBranchBelongsToClient(
+      payload.branchId,
+      clientObjectId,
+    );
+
+    const email = payload.email.trim().toLowerCase();
+    const existing = await this.fileMakerDbService.findOne({ email });
+    if (existing) {
+      throw new ConflictException("A FileMaker with this email already exists.");
+    }
+
+    const nationalCode = payload.nationalCode.trim();
+    const existingByNational = await this.fileMakerDbService.findOne({
+      nationalCode,
+    });
+    if (existingByNational) {
+      throw new ConflictException(
+        "A FileMaker with this national code already exists.",
+      );
+    }
+
+    const hashedPassword = await this.hashService.hash(payload.password);
+    const created = await this.fileMakerDbService.create({
+      ...payload,
+      email,
+      nationalCode,
+      password: hashedPassword,
+      role: RoleEnum.FILE_MAKER,
+      clientKey: clientObjectId,
+      branchId: new Types.ObjectId(payload.branchId),
+    });
+
+    return {
+      fileMaker: this.sanitizeExpertResponse(created),
+      branch: {
+        _id: (branch as any)._id,
+        name: branch.name,
+        code: branch.code,
+        city: branch.city,
+        state: branch.state,
+        address: branch.address,
+      },
+    };
+  }
+
+  async addFileReviewer(
+    insurerClientKey: string,
+    payload: CreateFileReviewerByInsurerDto,
+  ) {
+    const clientObjectId = this.getClientId(insurerClientKey);
+    const branch = await this.assertBranchBelongsToClient(
+      payload.branchId,
+      clientObjectId,
+    );
+
+    const email = payload.email.trim().toLowerCase();
+    const existing = await this.fileReviewerDbService.findOne({ email });
+    if (existing) {
+      throw new ConflictException(
+        "A FileReviewer with this email already exists.",
+      );
+    }
+
+    const nationalCode = payload.nationalCode.trim();
+    const existingByNational = await this.fileReviewerDbService.findOne({
+      nationalCode,
+    });
+    if (existingByNational) {
+      throw new ConflictException(
+        "A FileReviewer with this national code already exists.",
+      );
+    }
+
+    const hashedPassword = await this.hashService.hash(payload.password);
+    const created = await this.fileReviewerDbService.create({
+      ...payload,
+      email,
+      nationalCode,
+      password: hashedPassword,
+      role: RoleEnum.FILE_REVIEWER,
+      clientKey: clientObjectId,
+      branchId: new Types.ObjectId(payload.branchId),
+    });
+
+    return {
+      fileReviewer: this.sanitizeExpertResponse(created),
+      branch: {
+        _id: (branch as any)._id,
+        name: branch.name,
+        code: branch.code,
+        city: branch.city,
+        state: branch.state,
+        address: branch.address,
+      },
+    };
+  }
+
   /**
    * Get comprehensive statistics for all experts of a client
    * Returns:
@@ -1888,72 +2073,93 @@ export class ExpertInsurerService {
     under_review: number;
     waiting_for_documents_resend: number;
   }> {
-    const clientObjectId = this.getClientId(actor);
-    const { fromDate, toDate } = this.parseDateRange(from, to);
-
-    const [blameFilesRaw, claimFilesRaw] = await Promise.all([
-      this.getClientBlameFiles(clientObjectId),
-      this.getClientClaimFiles(clientObjectId),
-    ]);
-
-    const blameFiles = blameFilesRaw.filter((f) =>
-      this.isInDateRange((f as any)?.createdAt, fromDate, toDate),
-    );
-    const claimFiles = claimFilesRaw.filter((f) =>
-      this.isInDateRange((f as any)?.createdAt, fromDate, toDate),
-    );
-
-    const fileMap = new Map<string, { blame?: any; claim?: any }>();
-
-    for (const b of blameFiles) {
-      const key = String((b as any).publicId || (b as any)._id || "");
-      if (!key) continue;
-      const prev = fileMap.get(key) ?? {};
-      prev.blame = b;
-      fileMap.set(key, prev);
-    }
-    for (const c of claimFiles) {
-      const key = String((c as any).publicId || (c as any)._id || "");
-      if (!key) continue;
-      const prev = fileMap.get(key) ?? {};
-      prev.claim = c;
-      fileMap.set(key, prev);
-    }
-
-    let completed = 0;
-    let underReview = 0;
-    let waitingForDocumentsResend = 0;
-
-    for (const entry of fileMap.values()) {
-      const blameStatus = entry.blame?.status;
-      const claimStatus = entry.claim?.status;
-
-      if (claimStatus === ClaimCaseStatus.COMPLETED) {
-        completed += 1;
-      }
-
-      const blameUnderReview = blameStatus === CaseStatus.WAITING_FOR_EXPERT;
-      const claimUnderReview =
-        claimStatus === ClaimCaseStatus.WAITING_FOR_DAMAGE_EXPERT ||
-        claimStatus === ClaimCaseStatus.EXPERT_REVIEWING;
-      if (blameUnderReview || claimUnderReview) {
-        underReview += 1;
-      }
-
-      const blameResend =
-        blameStatus === CaseStatus.WAITING_FOR_DOCUMENT_RESEND;
-      const claimResend =
-        claimStatus === ClaimCaseStatus.WAITING_FOR_USER_RESEND;
-      if (blameResend || claimResend) {
-        waitingForDocumentsResend += 1;
-      }
-    }
-
+    const report = await this.getInsurerUnifiedFileStatusReport(actor, {
+      from,
+      to,
+    });
+    const counts = report.counts;
     return {
-      all: fileMap.size,
-      completed,
-      under_review: underReview,
-      waiting_for_documents_resend: waitingForDocumentsResend,
+      all: counts.all ?? 0,
+      completed: counts.COMPLETED ?? 0,
+      under_review:
+        (counts.WAITING_FOR_BLAME_EXPERT ?? 0) +
+        (counts.WAITING_FOR_DAMAGE_EXPERT ?? 0) +
+        (counts.EXPERT_REVIEWING ?? 0) +
+        (counts.EXPERT_VALIDATING_FACTORS ?? 0),
+      waiting_for_documents_resend: counts.WAITING_FOR_DOCUMENT_RESEND ?? 0,
     };
   }
+
+  async getFileTimeline(
+    insurerId: string,
+    publicId: string,
+  ): Promise<{ publicId: string; events: object[] }> {
+    if (!publicId?.trim()) {
+      throw new BadRequestException("publicId is required");
+    }
+
+    const id = this.getClientId(insurerId);
+    const [blameFiles, claimFiles] = await Promise.all([
+      this.getClientBlameFiles(id),
+      this.getClientClaimFiles(id),
+    ]);
+
+    const blame = blameFiles.find(
+      (b) => String((b as any).publicId) === publicId,
+    );
+    const claim = claimFiles.find(
+      (c) => String((c as any).publicId) === publicId,
+    );
+
+    if (!blame && !claim) {
+      throw new NotFoundException("File not found for this publicId");
+    }
+
+    const events: object[] = [];
+
+    if (blame) {
+      const blameDoc = await this.blameRequestDbService.findById(
+        String((blame as any)._id),
+      );
+      const blameHistory: any[] = (blameDoc as any)?.history ?? [];
+      for (const ev of blameHistory) {
+        events.push({
+          source: "blame",
+          type: ev.type,
+          faLabel: getEventFaLabel(ev),
+          timestamp: ev.timestamp,
+          actor: ev.actor ?? null,
+          metadata: ev.metadata ?? null,
+        });
+      }
+    }
+
+    if (claim) {
+      const claimId = String((claim as any)._id);
+      const rows = (await this.claimCaseDbService.find(
+        { _id: new Types.ObjectId(claimId) },
+        { lean: true, select: "history createdAt" },
+      )) as Record<string, unknown>[];
+      const claimHistory: any[] = (rows[0] as any)?.history ?? [];
+      for (const ev of claimHistory) {
+        events.push({
+          source: "claim",
+          type: ev.type,
+          faLabel: getEventFaLabel(ev),
+          timestamp: ev.timestamp,
+          actor: ev.actor ?? null,
+          metadata: ev.metadata ?? null,
+        });
+      }
+    }
+
+    events.sort((a: any, b: any) => {
+      const ta = a.timestamp ? new Date(a.timestamp).getTime() : 0;
+      const tb = b.timestamp ? new Date(b.timestamp).getTime() : 0;
+      return ta - tb;
+    });
+
+    // Resolve insurer's client name for context if needed — just return raw events
+    return { publicId, events };
+  }
 }

src/expert-insurer/helper/timeline-fa-labels.ts

@@ -0,0 +1,196 @@
+/**
+ * Persian (Farsi) display labels for every timeline event `type` that can
+ * appear in a blame or claim history array.
+ *
+ * For generic `STEP_COMPLETED` / `V3_STEP_COMPLETED` events the label is
+ * derived from the `metadata.stepKey` value; those keys are listed at the
+ * bottom under STEP_KEY_FA_LABELS.
+ *
+ * Usage:
+ *   const label = EVENT_TYPE_FA_LABELS[event.type]
+ *             ?? resolveStepCompletedFaLabel(event)
+ *             ?? event.type;
+ */
+
+// ---------------------------------------------------------------------------
+// Blame-phase events  (recorded on BlameRequest.history)
+// ---------------------------------------------------------------------------
+export const EVENT_TYPE_FA_LABELS: Record<string, string> = {
+  // File creation
+  FILE_CREATED_BY_REGISTRAR: "پرونده توسط ثبت‌کننده ایجاد شد",
+  FILE_CREATED_BY_FIELD_EXPERT: "پرونده توسط کارشناس میدانی ایجاد شد",
+
+  // Expert link / OTP flow
+  LINK_SENT: "لینک ارسال شد",
+  PARTY_OTP_SENT: "کد تأیید ارسال شد",
+  PARTY_OTP_VERIFIED: "کد تأیید تأیید شد",
+  PARTY_OTPS_VERIFIED: "کدهای تأیید هر دو طرف تأیید شدند",
+  SECOND_PARTY_OTP_SENT: "کد تأیید طرف دوم ارسال شد",
+  SECOND_PARTY_OTP_VERIFIED_ADVANCED: "کد طرف دوم تأیید و پیشرفت انجام شد",
+
+  // Confession / accident type
+  FIRST_BLAME_CONFESSION_SUBMITTED: "اقرار اولیه طرف اول ثبت شد",
+  CAR_BODY_ACCIDENT_TYPE_SUBMITTED: "نوع تصادف بدنه خودرو ثبت شد",
+  AUTO_ADVANCED_TO_CAR_BODY_FORM: "پیشرفت خودکار به فرم بدنه خودرو",
+  AUTO_CONFESSION_SKIPPED: "مرحله اقرار به‌صورت خودکار رد شد",
+
+  // First video
+  FIRST_VIDEO_UPLOADED: "ویدیوی اول بارگذاری شد",
+
+  // Second party invitation
+  SECOND_PARTY_INVITED: "طرف دوم دعوت شد",
+
+  // Accident fields / expert in-person completion
+  ACCIDENT_FIELDS_SAVED_ADVANCED_TO_SIGNATURES:
+    "اطلاعات تصادف ذخیره و به مرحله امضاها پیشرفت شد",
+  EXPERT_COMPLETED_CAR_BODY_FORM_V2: "کارشناس فرم بدنه خودرو را تکمیل کرد",
+  EXPERT_COMPLETED_THIRD_PARTY_FORM_V2: "کارشناس فرم شخص ثالث را تکمیل کرد",
+  EXPERT_ADDED_LOCATIONS_V2: "کارشناس موقعیت مکانی را ثبت کرد",
+  EXPERT_UPLOADED_VIDEO_V2: "کارشناس ویدیو را بارگذاری کرد",
+  EXPERT_UPLOADED_VOICE_V2: "کارشناس صدا را بارگذاری کرد",
+
+  // Party rejection / disagreement
+  PARTY_REJECTED_EXPERT_DECISION: "طرف حساب با نظر کارشناس مخالفت کرد",
+  PARTIES_DISAGREED_ON_EXPERT_DECISION: "طرفین با نظر کارشناس توافق نکردند",
+
+  // Document resend (blame)
+  BLAME_DOCUMENT_RESEND_STARTED: "درخواست ارسال مجدد مدارک پرونده شروع شد",
+  BLAME_DOCUMENT_RESEND_CLEARED: "ارسال مجدد مدارک پرونده پاک‌سازی شد",
+
+  // Expert assignment (blame)
+  BLAME_ASSIGNED: "پرونده به کارشناس تخصیص داده شد",
+  AUTO_ASSIGNED_TO_EXPERT: "پرونده به‌صورت خودکار به کارشناس تخصیص یافت",
+
+  // Auto-assignment helpers
+  READY_FOR_EXPERT_EVALUATION: "پرونده آماده ارزیابی کارشناس شد",
+  SECOND_PARTY_DESCRIPTION_COMPLETED: "توضیحات طرف دوم تکمیل شد",
+
+  // V3 blame steps
+  V3_PARTY_SIGNATURE_RECORDED: "امضای طرف ثبت شد",
+  V3_ACCIDENT_FIELDS_SAVED: "اطلاعات تصادف ثبت شد",
+  V3_BLAME_ACCIDENT_VIDEO_UPLOADED: "ویدیوی تصادف بارگذاری شد",
+  V3_PARTY_VOICE_UPLOADED: "صدای طرف بارگذاری شد",
+  V3_PARTY_LOCATION_SAVED: "موقعیت مکانی طرف ذخیره شد",
+  V3_PARTY_DESCRIPTION_SAVED: "توضیحات طرف ذخیره شد",
+  V3_CAR_BODY_ACCIDENT_TYPE_SAVED: "نوع تصادف بدنه خودرو ذخیره شد",
+
+  // V5 blame steps
+  V5_BLAME_ACCIDENT_VIDEO_UPLOADED: "ویدیوی تصادف (نسخه ۵) بارگذاری شد",
+  V5_FILE_MAKER_APPROVED: "پرونده‌ساز پرونده را تأیید کرد",
+  V5_FILE_MAKER_REJECTED: "پرونده‌ساز پرونده را رد کرد",
+
+  // ---------------------------------------------------------------------------
+  // Claim-phase events  (recorded on ClaimCase.history)
+  // ---------------------------------------------------------------------------
+
+  // Claim creation
+  CLAIM_CREATED: "پرونده خسارت ایجاد شد",
+
+  // Expert assignment (claim)
+  CLAIM_ASSIGNED: "پرونده خسارت به کارشناس ارزیابی تخصیص داده شد",
+
+  // Expert actions on claim
+  EXPERT_RESEND_REQUESTED: "کارشناس درخواست ارسال مجدد مدارک داد",
+  EXPERT_RESEND_FULFILLED: "مدارک درخواستی ارسال شد",
+  IN_PERSON_VISIT_REQUESTED: "کارشناس بازدید حضوری درخواست کرد",
+  EXPERT_DAMAGED_PARTS_UPDATED: "کارشناس قطعات آسیب‌دیده را به‌روزرسانی کرد",
+
+  // Workflow steps (generic)
+  STEP_COMPLETED: "مرحله تکمیل شد",
+  V3_STEP_COMPLETED: "مرحله تکمیل شد",
+
+  // Documents & media
+  DOCUMENT_UPLOADED: "مدرک بارگذاری شد",
+  VIDEO_CAPTURE_UPLOADED: "تصویر ویدیویی بارگذاری شد",
+  ALL_FACTORS_UPLOADED_PENDING_VALIDATION:
+    "تمام فاکتورها بارگذاری شدند و در انتظار تأیید هستند",
+
+  // User responses
+  USER_OBJECTION_SUBMITTED: "اعتراض کاربر ثبت شد",
+  USER_RATING_SUBMITTED: "امتیاز کاربر ثبت شد",
+
+  // Owner insurer approval
+  OWNER_SIGNED_INSURER_APPROVAL: "صاحب خودرو قرارداد بیمه را امضا کرد",
+  OWNER_REJECTED_INSURER_APPROVAL_PRICING: "صاحب خودرو قیمت‌گذاری بیمه را رد کرد",
+  OWNER_SIGNED_PRICED_PARTS_PENDING_FACTOR_UPLOAD:
+    "صاحب خودرو قطعات قیمت‌گذاری‌شده را امضا کرد و در انتظار بارگذاری فاکتور",
+  OWNER_REJECTED_PRICED_PARTS_BEFORE_FACTORS:
+    "صاحب خودرو قطعات قیمت‌گذاری‌شده را پیش از فاکتور رد کرد",
+
+  // Fanavaran sync
+  FANAVARAN_AUTO_SUBMIT_SUCCEEDED: "ارسال خودکار به فناوران موفق بود",
+  FANAVARAN_AUTO_SUBMIT_FAILED: "ارسال خودکار به فناوران ناموفق بود",
+  FANAVARAN_EARLY_AUTO_SUBMIT_SUCCEEDED: "ارسال زودهنگام خودکار به فناوران موفق بود",
+  FANAVARAN_EARLY_AUTO_SUBMIT_FAILED: "ارسال زودهنگام خودکار به فناوران ناموفق بود",
+  FANAVARAN_EXPERTISE_AUTO_SUBMIT_SUCCEEDED:
+    "ارسال خودکار کارشناسی به فناوران موفق بود",
+  FANAVARAN_EXPERTISE_AUTO_SUBMIT_FAILED:
+    "ارسال خودکار کارشناسی به فناوران ناموفق بود",
+  FANAVARAN_ATTACHMENT_AUTO_SUBMIT_SUCCEEDED:
+    "ارسال خودکار پیوست به فناوران موفق بود",
+  FANAVARAN_ATTACHMENT_AUTO_SUBMIT_FAILED:
+    "ارسال خودکار پیوست به فناوران ناموفق بود",
+  FANAVARAN_DAMAGE_CASE_AUTO_SUBMIT_SUCCEEDED:
+    "ارسال خودکار پرونده خسارت به فناوران موفق بود",
+  FANAVARAN_DAMAGE_CASE_AUTO_SUBMIT_FAILED:
+    "ارسال خودکار پرونده خسارت به فناوران ناموفق بود",
+
+  // V5 claim
+  V5_HELD_FOR_FILE_MAKER_APPROVAL: "پرونده در انتظار تأیید پرونده‌ساز متوقف شد",
+};
+
+// ---------------------------------------------------------------------------
+// Persian labels for `metadata.stepKey` inside STEP_COMPLETED events
+// ---------------------------------------------------------------------------
+export const STEP_KEY_FA_LABELS: Record<string, string> = {
+  // Claim workflow steps
+  CLAIM_CREATED: "ایجاد پرونده خسارت",
+  SELECT_OUTER_PARTS: "انتخاب قطعات بیرونی آسیب‌دیده",
+  SELECT_OTHER_PARTS: "انتخاب سایر اطلاعات و قطعات",
+  CAPTURE_PART_DAMAGES: "عکس‌برداری از آسیب‌های قطعات",
+  UPLOAD_REQUIRED_DOCUMENTS: "بارگذاری مدارک مورد نیاز",
+  USER_SUBMISSION_COMPLETE: "ارسال اطلاعات توسط کاربر",
+  USER_EXPERT_RESEND: "ارسال مجدد مدارک توسط کاربر",
+  EXPERT_DAMAGE_ASSESSMENT: "ارزیابی خسارت توسط کارشناس",
+  EXPERT_FINAL_REPLY: "پاسخ نهایی کارشناس",
+  EXPERT_COST_EVALUATION: "ارزیابی هزینه توسط کارشناس",
+  OWNER_UPLOAD_FACTOR_DOCUMENTS: "بارگذاری فاکتورهای تعمیر توسط مالک",
+  INSURER_REVIEW: "بررسی توسط بیمه‌گر",
+  CLAIM_COMPLETED: "پرونده خسارت تکمیل شد",
+};
+
+/**
+ * For `STEP_COMPLETED` and `V3_STEP_COMPLETED` events whose final label
+ * depends on the `metadata.stepKey` value, this function returns the
+ * most specific Persian label available.
+ */
+export function resolveStepCompletedFaLabel(event: {
+  type: string;
+  metadata?: any;
+}): string | undefined {
+  if (
+    event.type !== "STEP_COMPLETED" &&
+    event.type !== "V3_STEP_COMPLETED"
+  ) {
+    return undefined;
+  }
+  const stepKey: string | undefined = event.metadata?.stepKey;
+  if (stepKey && STEP_KEY_FA_LABELS[stepKey]) {
+    return STEP_KEY_FA_LABELS[stepKey];
+  }
+  return "مرحله تکمیل شد";
+}
+
+/**
+ * Returns the best Persian label for any timeline event.
+ */
+export function getEventFaLabel(event: {
+  type: string;
+  metadata?: any;
+}): string {
+  return (
+    resolveStepCompletedFaLabel(event) ??
+    EVENT_TYPE_FA_LABELS[event.type] ??
+    event.type
+  );
+}

src/fanavaran/fanavaran-audit.module.ts

@@ -0,0 +1,18 @@
+import { Module } from "@nestjs/common";
+import { MongooseModule } from "@nestjs/mongoose";
+import { FanavaranAuditService } from "./fanavaran-audit.service";
+import {
+  FanavaranAuditLog,
+  FanavaranAuditLogSchema,
+} from "./schema/fanavaran-audit-log.schema";
+
+@Module({
+  imports: [
+    MongooseModule.forFeature([
+      { name: FanavaranAuditLog.name, schema: FanavaranAuditLogSchema },
+    ]),
+  ],
+  providers: [FanavaranAuditService],
+  exports: [FanavaranAuditService],
+})
+export class FanavaranAuditModule {}

src/fanavaran/fanavaran-audit.service.ts

@@ -0,0 +1,137 @@
+import { Injectable, Logger } from "@nestjs/common";
+import { InjectModel } from "@nestjs/mongoose";
+import { isAxiosError } from "axios";
+import { randomBytes } from "node:crypto";
+import { Model, Types } from "mongoose";
+import {
+  FanavaranAuditLog,
+  FanavaranAuditLogDocument,
+  FanavaranAuditStatus,
+  FanavaranAuditStep,
+} from "./schema/fanavaran-audit-log.schema";
+import type { FanavaranAuditSession } from "./fanavaran-audit.types";
+
+export interface RecordFanavaranAuditStepInput {
+  session: FanavaranAuditSession;
+  step: FanavaranAuditStep;
+  status: FanavaranAuditStatus;
+  requestUrl?: string;
+  httpStatus?: number;
+  requestMeta?: Record<string, unknown>;
+  responseMeta?: Record<string, unknown>;
+  errorMessage?: string;
+  errorDetails?: Record<string, unknown>;
+  durationMs?: number;
+}
+
+@Injectable()
+export class FanavaranAuditService {
+  private readonly logger = new Logger(FanavaranAuditService.name);
+
+  constructor(
+    @InjectModel(FanavaranAuditLog.name)
+    private readonly auditModel: Model<FanavaranAuditLogDocument>,
+  ) {}
+
+  generateTrackingCode(): string {
+    const date = new Date().toISOString().slice(0, 10).replace(/-/g, "");
+    const suffix = randomBytes(3).toString("hex").toUpperCase();
+    return `FNV-${date}-${suffix}`;
+  }
+
+  maskNationalCode(nationalCode: string): string {
+    const trimmed = nationalCode.trim();
+    if (trimmed.length <= 4) {
+      return "****";
+    }
+    return `${trimmed.slice(0, 3)}****${trimmed.slice(-2)}`;
+  }
+
+  sanitizeErrorDetails(error: unknown): Record<string, unknown> {
+    if (isAxiosError(error)) {
+      const data = error.response?.data;
+      return {
+        type: "axios",
+        status: error.response?.status,
+        statusText: error.response?.statusText,
+        data:
+          typeof data === "object" && data !== null
+            ? data
+            : typeof data === "string"
+              ? data.slice(0, 2000)
+              : data,
+      };
+    }
+    if (error instanceof Error) {
+      return { type: "error", name: error.name, message: error.message };
+    }
+    return { type: "unknown", value: String(error) };
+  }
+
+  extractErrorMessage(error: unknown): string {
+    if (isAxiosError(error)) {
+      const data = error.response?.data as
+        | { Message?: string; message?: string }
+        | string
+        | undefined;
+      if (typeof data === "string") {
+        return data;
+      }
+      return (
+        data?.Message ||
+        data?.message ||
+        error.message ||
+        "Fanavaran request failed"
+      );
+    }
+    if (error instanceof Error) {
+      return error.message;
+    }
+    return "Fanavaran request failed";
+  }
+
+  formatErrorWithTrackingCode(message: string, trackingCode?: string): string {
+    if (!trackingCode) {
+      return message;
+    }
+    return `${message} (trackingCode: ${trackingCode})`;
+  }
+
+  async recordStep(input: RecordFanavaranAuditStepInput): Promise<void> {
+    try {
+      await this.auditModel.create({
+        trackingCode: input.session.trackingCode,
+        step: input.step,
+        status: input.status,
+        clientKey: input.session.clientKey,
+        source: input.session.source,
+        ...(input.session.claimCaseId
+          ? { claimCaseId: new Types.ObjectId(input.session.claimCaseId) }
+          : {}),
+        ...(input.session.claimRequestId
+          ? { claimRequestId: new Types.ObjectId(input.session.claimRequestId) }
+          : {}),
+        requestUrl: input.requestUrl,
+        httpStatus: input.httpStatus,
+        requestMeta: input.requestMeta,
+        responseMeta: input.responseMeta,
+        errorMessage: input.errorMessage,
+        errorDetails: input.errorDetails,
+        durationMs: input.durationMs,
+      });
+    } catch (error) {
+      this.logger.error(
+        `Failed to persist Fanavaran audit step ${input.step} (${input.status})`,
+        error,
+      );
+    }
+  }
+
+  async findByTrackingCode(trackingCode: string) {
+    return this.auditModel
+      .find({ trackingCode })
+      .sort({ createdAt: 1 })
+      .lean()
+      .exec();
+  }
+}

src/fanavaran/fanavaran-audit.types.ts

@@ -0,0 +1,10 @@
+import type { FanavaranClientKey } from "src/core/config/fanavaran-client.config";
+import { FanavaranAuditSource } from "./schema/fanavaran-audit-log.schema";
+
+export interface FanavaranAuditSession {
+  trackingCode: string;
+  clientKey: FanavaranClientKey;
+  source: FanavaranAuditSource;
+  claimCaseId?: string;
+  claimRequestId?: string;
+}

src/fanavaran/fanavaran-lookup.config.ts

@@ -0,0 +1,124 @@
+import type { FanavaranClientKey } from "src/core/config/fanavaran-client.config";
+
+export const FANAVARAN_LOOKUP_BASE_URL =
+  "https://apimanager.iraneit.com/BimeApiManager/api/BimeApi/v2.0";
+
+export interface FanavaranRemoteLookupDefinition {
+  name: string;
+  url: string;
+  cacheFile: string;
+}
+
+/** Fanavaran API lookups synced per client (Parsian fetches on first call). */
+export const FANAVARAN_REMOTE_LOOKUPS: FanavaranRemoteLookupDefinition[] = [
+  {
+    name: "accident-causes",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/base-info/accident-causes`,
+    cacheFile: "accident-causes.json",
+  },
+  {
+    name: "accident-report-type",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/accident-report-type`,
+    cacheFile: "accident-report-type.json",
+  },
+  {
+    name: "vehicle-use-types",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/base-info/vehicle-use-types`,
+    cacheFile: "vehicle-use-types.json",
+  },
+  {
+    name: "dmg-pay-method",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/dmg-pay-method`,
+    cacheFile: "dmg-pay-method.json",
+  },
+  {
+    name: "driving-licence-types",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/base-info/driving-licence-types`,
+    cacheFile: "driving-licence-types.json",
+  },
+  {
+    name: "accident-culprit-type",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/accident-culprit-type`,
+    cacheFile: "accident-culprit-type.json",
+  },
+  {
+    name: "inspection-place",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/inspection-place`,
+    cacheFile: "inspection-place.json",
+  },
+  {
+    name: "drop-amount-status",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/drop-amount-status`,
+    cacheFile: "drop-amount-status.json",
+  },
+  {
+    name: "car-components",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/base-info/car-components`,
+    cacheFile: "car-components.json",
+  },
+  {
+    name: "accident-level",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/accident-level`,
+    cacheFile: "accident-level.json",
+  },
+  {
+    name: "expert-status",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/expert-status`,
+    cacheFile: "expert-status.json",
+  },
+  {
+    name: "vehicle-kinds",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/base-info/vehicle-kinds`,
+    cacheFile: "vehicle-kinds.json",
+  },
+  {
+    name: "person-role",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/code-list/person-role`,
+    cacheFile: "person-role.json",
+  },
+  {
+    name: "insurance-corp",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/code-list/insurance-corp`,
+    cacheFile: "insurance-corp.json",
+  },
+  {
+    name: "file-types",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/base-info/file-types`,
+    cacheFile: "file-types.json",
+  },
+  // NEW LOOKUPS ADDED
+  {
+    name: "cities",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/base-info/cities`,
+    cacheFile: "cities.json",
+  },
+  {
+    name: "dmg-case-type",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/dmg-case-type`,
+    cacheFile: "dmg-case-type.json",
+  },
+  {
+    name: "dmg-history-status",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/dmg-case-history-status`,
+    cacheFile: "dmg-history-status.json",
+  },
+  {
+    name: "provinces",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/base-info/Provinces`,
+    cacheFile: "provinces.json",
+  },
+];
+
+export const TEJARAT_STATIC_ACCIDENT_FILES = {
+  accidentReason: "ACCIDENT_REASON.json",
+  accidentWay: "ACCIDENT_WAY.json",
+  accidentType: "ACCIDENT_TYPE.json",
+} as const;
+
+export function fanavaranLookupCacheDir(clientKey: FanavaranClientKey): string {
+  return `${process.cwd()}/files/fanavaran-lookups/${clientKey}`;
+}
+
+export function tejaratStaticAccidentFilePath(fileName: string): string {
+  return `${process.cwd()}/src/static/${fileName}`;
+}

src/fanavaran/fanavaran-lookup.module.ts

@@ -0,0 +1,18 @@
+import { Module } from "@nestjs/common";
+import { HttpModule } from "@nestjs/axios";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
+import { FanavaranLookupService } from "./fanavaran-lookup.service";
+
+@Module({
+  imports: [
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
+  ],
+  providers: [FanavaranLookupService],
+  exports: [FanavaranLookupService],
+})
+export class FanavaranLookupModule {}

src/fanavaran/fanavaran-lookup.service.ts

@@ -0,0 +1,413 @@
+import { mkdir, readFile, writeFile } from "node:fs/promises";
+import { join } from "node:path";
+import { HttpService } from "@nestjs/axios";
+import {
+  BadGatewayException,
+  Injectable,
+  Logger,
+  NotFoundException,
+} from "@nestjs/common";
+import { firstValueFrom } from "rxjs";
+import { isAxiosError } from "axios";
+import {
+  getFanavaranClientProfile,
+  type FanavaranClientKey,
+} from "src/core/config/fanavaran-client.config";
+import {
+  FANAVARAN_LOOKUP_BASE_URL,
+  fanavaranLookupCacheDir,
+  tejaratStaticAccidentFilePath,
+} from "./fanavaran-lookup.config";
+
+@Injectable()
+export class FanavaranLookupService {
+  private readonly logger = new Logger(FanavaranLookupService.name);
+
+  private readonly getAppTokenUrl =
+    "https://apimanager.iraneit.com/BimeApiManager/api/EITAuthentication/GetAppToken";
+  private readonly loginUrl =
+    "https://apimanager.iraneit.com/BimeApiManager/api/EITAuthentication/Login";
+
+  constructor(private readonly httpService: HttpService) {}
+
+  private cacheFilePath(clientKey: FanavaranClientKey, fileName: string): string {
+    return join(fanavaranLookupCacheDir(clientKey), fileName);
+  }
+
+  async readCacheFile<T>(
+    clientKey: FanavaranClientKey,
+    fileName: string,
+  ): Promise<T | null> {
+    try {
+      const content = await readFile(
+        this.cacheFilePath(clientKey, fileName),
+        "utf-8",
+      );
+      return JSON.parse(content) as T;
+    } catch {
+      return null;
+    }
+  }
+
+  async writeCacheFile(
+    clientKey: FanavaranClientKey,
+    fileName: string,
+    data: unknown,
+  ): Promise<void> {
+    const dir = fanavaranLookupCacheDir(clientKey);
+    await mkdir(dir, { recursive: true });
+    await writeFile(
+      join(dir, fileName),
+      `${JSON.stringify(data, null, 2)}\n`,
+      "utf-8",
+    );
+    this.logger.log(
+      `Cached Fanavaran lookup ${fileName} for client ${clientKey}`,
+    );
+  }
+
+  async readTejaratStaticAccidentFile<T>(fileName: string): Promise<T> {
+    const cached = await readFile(tejaratStaticAccidentFilePath(fileName), "utf-8");
+    return JSON.parse(cached) as T;
+  }
+
+  private async getAppToken(config: {
+    appName: string;
+    secret: string;
+  }): Promise<string> {
+    const response = await firstValueFrom(
+      this.httpService.post(this.getAppTokenUrl, "", {
+        headers: {
+          appname: config.appName,
+          secret: config.secret,
+          "Content-Length": "0",
+        },
+        transformRequest: [
+          (_data, headers) => {
+            if (headers) {
+              delete headers["Content-Type"];
+              delete headers["content-type"];
+            }
+            return _data;
+          },
+        ],
+      }),
+    );
+
+    const appToken =
+      response.headers.apptoken ||
+      response.headers.appToken ||
+      response.headers["apptoken"] ||
+      response.headers["appToken"];
+
+    if (!appToken) {
+      throw new BadGatewayException("Failed to get Fanavaran appToken");
+    }
+
+    return appToken;
+  }
+
+  private async login(
+    appToken: string,
+    config: { username: string; password: string },
+  ): Promise<string> {
+    const response = await firstValueFrom(
+      this.httpService.post(this.loginUrl, "", {
+        headers: {
+          appToken,
+          userName: config.username,
+          password: config.password,
+          "Content-Length": "0",
+        },
+        transformRequest: [
+          (_data, headers) => {
+            if (headers) {
+              delete headers["Content-Type"];
+              delete headers["content-type"];
+            }
+            return _data;
+          },
+        ],
+      }),
+    );
+
+    const authenticationToken =
+      response.headers.authenticationtoken ||
+      response.headers.authenticationToken ||
+      response.headers["authenticationtoken"] ||
+      response.headers["authenticationToken"] ||
+      response.data?.authenticationtoken ||
+      response.data?.authenticationToken ||
+      response.data?.authentication_token;
+
+    if (!authenticationToken) {
+      throw new BadGatewayException("Failed to get Fanavaran authenticationToken");
+    }
+
+    return authenticationToken;
+  }
+
+  async fetchFromFanavaran(
+    clientKey: FanavaranClientKey,
+    url: string,
+  ): Promise<unknown> {
+    const profile = getFanavaranClientProfile(clientKey);
+
+    try {
+      const appToken = await this.getAppToken(profile.auth);
+      const authenticationToken = await this.login(appToken, profile.auth);
+
+      this.logger.log(
+        `[${clientKey}] Calling Fanavaran lookup API: ${url}`,
+      );
+
+      const response = await firstValueFrom(
+        this.httpService.get(url, {
+          headers: {
+            authenticationToken,
+            CorpId: profile.auth.corpId,
+            ContractId: profile.auth.contractId,
+            Location: profile.auth.location,
+            "Content-Type": "application/json",
+          },
+          timeout: 20000,
+        }),
+      );
+
+      const dataCount = Array.isArray(response.data)
+        ? response.data.length
+        : typeof response.data === "object" && response.data !== null
+          ? Object.keys(response.data).length
+          : 0;
+
+      this.logger.log(
+        `[${clientKey}] Fanavaran lookup response status=${response.status} dataCount=${dataCount}`,
+      );
+
+      return response.data;
+    } catch (error) {
+      const message = isAxiosError(error)
+        ? error.response?.data?.Message ||
+          error.response?.data?.message ||
+          error.message
+        : error instanceof Error
+          ? error.message
+          : "Fanavaran lookup request failed";
+
+      this.logger.error(
+        `Fanavaran lookup fetch failed for ${clientKey} (${url}): ${message}`,
+      );
+      throw new BadGatewayException(String(message));
+    }
+  }
+
+  async getRemoteLookup(
+    clientKey: FanavaranClientKey,
+    url: string,
+    cacheFile: string,
+    fallback?: () => Promise<unknown>,
+  ): Promise<unknown> {
+    const cached = await this.readCacheFile(clientKey, cacheFile);
+    if (cached !== null) {
+      return cached;
+    }
+
+    try {
+      const data = await this.fetchFromFanavaran(clientKey, url);
+      await this.writeCacheFile(clientKey, cacheFile, data);
+      return data;
+    } catch (error) {
+      if (fallback) {
+        this.logger.warn(
+          `Fanavaran lookup fetch failed for ${clientKey}/${cacheFile}; using fallback`,
+        );
+        const data = await fallback();
+        await this.writeCacheFile(clientKey, cacheFile, data);
+        return data;
+      }
+      throw error;
+    }
+  }
+
+  async inquiryByVin(
+    clientKey: FanavaranClientKey,
+    vin: string,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/vehicles/inquiry-by-vin?vin=${encodeURIComponent(vin)}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async myPolicies(
+    clientKey: FanavaranClientKey,
+    nationalCode: string,
+    insuranceLineId: number = 5,
+  ): Promise<unknown> {
+    const url =
+      `${FANAVARAN_LOOKUP_BASE_URL}/common/Policies/inquiry-my-policies` +
+      `?InsuranceLineId=${insuranceLineId}` +
+      `&NationalCode=${encodeURIComponent(nationalCode)}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async thirdPartyPolicyById(
+    clientKey: FanavaranClientKey,
+    policyId: number,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/third-party-car-policies/${policyId}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async bodyPolicyById(
+    clientKey: FanavaranClientKey,
+    policyId: number,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/vehicle-hull-policies/${policyId}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async vehicleById(
+    clientKey: FanavaranClientKey,
+    vehicleId: number,
+    versionNo: number = 1,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/vehicles/${vehicleId}?versionno=${versionNo}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async customerById(
+    clientKey: FanavaranClientKey,
+    customerId: number,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/common/customers/${customerId}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async inquiryByUniqueIdentifier(
+    clientKey: FanavaranClientKey,
+    params: {
+      nationalCode: string;
+      birthYear: number;
+      birthMonth: number;
+      birthDay: number;
+    },
+  ): Promise<unknown> {
+    const url =
+      `${FANAVARAN_LOOKUP_BASE_URL}/common/parties/inquiry-by-unique-identifier` +
+      `?NationalCode=${encodeURIComponent(params.nationalCode)}` +
+      `&BirthYear=${params.birthYear}` +
+      `&BirthMonth=${params.birthMonth}` +
+      `&BirthDay=${params.birthDay}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async resolveInsuranceCorpId(
+    clientKey: FanavaranClientKey,
+  ): Promise<number | null> {
+    const caption = process.env.INSURANCE_CORP_ID?.trim();
+    if (!caption) {
+      this.logger.warn("resolveInsuranceCorpId: INSURANCE_CORP_ID env not set");
+      return null;
+    }
+
+    // Check resolved cache first
+    const cachedId = await this.readCacheFile<number>(clientKey, "insurance-corp-id-resolved.json");
+    if (cachedId !== null) {
+      this.logger.log(`resolveInsuranceCorpId: using cached id=${cachedId} for "${caption}"`);
+      return cachedId;
+    }
+
+    // Try fetching the full list directly from Fanavaran
+    let companies: unknown;
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/common/code-list/insurance-corp`;
+    try {
+      companies = await this.fetchFromFanavaran(clientKey, url);
+    } catch (error) {
+      this.logger.warn(
+        `resolveInsuranceCorpId: Fanavaran fetch failed, trying local lookup endpoint`,
+      );
+      // Fallback: call our own local lookup endpoint
+      try {
+        const localPort = process.env.PORT || 3000;
+        const response = await firstValueFrom(
+          this.httpService.get(`http://localhost:${localPort}/lookups/fanavaran/insurance-corp`, {
+            timeout: 10000,
+          }),
+        );
+        companies = response.data;
+      } catch (localError) {
+        this.logger.error(
+          `resolveInsuranceCorpId: both Fanavaran and local lookup failed`,
+        );
+        return null;
+      }
+    }
+
+    if (!Array.isArray(companies)) {
+      this.logger.warn(
+        `resolveInsuranceCorpId: insurance-corp response is not an array, type=${typeof companies}`,
+      );
+      return null;
+    }
+
+    this.logger.log(
+      `resolveInsuranceCorpId: got ${companies.length} companies, searching for "${caption}"`,
+    );
+
+    const normalizedCaption = caption
+      .replace(/\s+/g, " ")
+      .toLowerCase()
+      .trim();
+
+    const match = companies.find((c: any) => {
+      if (c?.IsActive !== 1) return false;
+      if (typeof c?.Id !== "number") return false;
+      const cCaption = typeof c?.Caption === "string" ? c.Caption : "";
+      const normalized = cCaption.replace(/\s+/g, " ").toLowerCase().trim();
+      return normalized.includes(normalizedCaption) || normalizedCaption.includes(normalized);
+    });
+
+    if (!match) {
+      this.logger.warn(
+        `resolveInsuranceCorpId: no active company matching "${caption}". Available: ` +
+        companies
+          .filter((c: any) => c?.IsActive === 1)
+          .map((c: any) => `${c.Caption} (${c.Id})`)
+          .join(", "),
+      );
+      return null;
+    }
+
+    const corpId = match.Id as number;
+    // Cache both the resolved id and the full list for future use
+    await this.writeCacheFile(clientKey, "insurance-corp-id-resolved.json", corpId);
+    await this.writeCacheFile(clientKey, "insurance-corp.json", companies);
+    this.logger.log(`resolveInsuranceCorpId: resolved id=${corpId} for "${caption}"`);
+    return corpId;
+  }
+
+  mapFanavaranAccidentCausesToReasonOptions(
+    causes: unknown,
+  ): { id: number; label: string; fanavaran: number }[] {
+    if (!Array.isArray(causes)) {
+      throw new NotFoundException("Fanavaran accident-causes response is invalid");
+    }
+
+    return causes
+      .filter(
+        (item) =>
+          item &&
+          typeof item === "object" &&
+          (item as { IsActive?: number }).IsActive === 1 &&
+          typeof (item as { Id?: unknown }).Id === "number",
+      )
+      .map((item) => {
+        const row = item as { Id: number; Caption?: string };
+        return {
+          id: row.Id,
+          label: row.Caption ?? String(row.Id),
+          fanavaran: row.Id,
+        };
+      });
+  }
+
+}

src/fanavaran/fanavaran.controller.ts

@@ -0,0 +1,287 @@
+import {
+  BadRequestException,
+  Body,
+  Controller,
+  Get,
+  Param,
+  Post,
+  Query,
+  UseGuards,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiOperation,
+  ApiParam,
+  ApiQuery,
+  ApiTags,
+} from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { ClaimRequestManagementService } from "src/claim-request-management/claim-request-management.service";
+import {
+  isFanavaranClientKey,
+  listFanavaranClientProfiles,
+  normalizeFanavaranClientKey,
+  resolveFanavaranClientKey,
+} from "src/core/config/fanavaran-client.config";
+
+@ApiTags("fanavaran")
+@Controller("v2/fanavaran")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.ADMIN, RoleEnum.FIELD_EXPERT)
+export class FanavaranController {
+  constructor(
+    private readonly claimRequestManagementService: ClaimRequestManagementService,
+  ) {}
+
+  @Get("clients")
+  @ApiOperation({
+    summary: "List supported Fanavaran insurance clients",
+    description:
+      "Returns configured Fanavaran tenants (parsian, tejaratno) and which client is active for this deployment.",
+  })
+  listClients() {
+    const activeClient = resolveFanavaranClientKey();
+    return {
+      activeClient,
+      clients: listFanavaranClientProfiles().map((profile) => ({
+        key: profile.key,
+        defaults: profile.defaults,
+        isActive: profile.key === activeClient,
+      })),
+    };
+  }
+
+  @Get(":client/claim-cases/:claimCaseId/base-claim/preview")
+  @ApiOperation({
+    summary: "Preview Fanavaran base claim create payload",
+    description:
+      "Builds the GEN.03 third-party-car-financial-claims payload from local claimCases + blameCases without creating a Fanavaran claim.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  @ApiQuery({
+    name: "debug",
+    required: false,
+    description: "When true, returns payload plus mapping debug steps",
+  })
+  async preview(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+    @Query("debug") debug?: string,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.previewFanavaranSubmitV2(
+      claimCaseId,
+      clientKey,
+      { debug: debug === "1" || debug === "true" },
+    );
+  }
+
+  @Post(":client/claim-cases/:claimCaseId/base-claim/submit")
+  @ApiOperation({
+    summary: "Submit Fanavaran base claim create request",
+    description:
+      "Authenticates with the selected tenant credentials and submits the GEN.03 base claim create request. Stores returned Id as claimId and ClaimNo when present.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async submit(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+    @Body() body?: Record<string, unknown>,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.submitFanavaranV2(
+      claimCaseId,
+      clientKey,
+      body && Object.keys(body).length > 0 ? body : undefined,
+    );
+  }
+
+  @Get(":client/claim-cases/:claimCaseId/damage-case/preview")
+  @ApiOperation({
+    summary: "Preview Fanavaran damage-case payload",
+    description:
+      "Builds the GEN.12 damaged vehicle/person case payload without calling Fanavaran. Requires selected damaged parts; submit requires a Fanavaran claimId.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async previewDamageCase(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.previewFanavaranDamageCaseV2(
+      claimCaseId,
+      clientKey,
+    );
+  }
+
+  @Post(":client/claim-cases/:claimCaseId/damage-case/submit")
+  @ApiOperation({
+    summary: "Submit Fanavaran damage-case request",
+    description:
+      "Submits the GEN.12 dmg-cases request for the already-created Fanavaran claim and stores returned Id as local dmgCaseId.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async submitDamageCase(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+    @Body() body?: Record<string, unknown>,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.submitFanavaranDamageCaseV2(
+      claimCaseId,
+      clientKey,
+      body && Object.keys(body).length > 0 ? body : undefined,
+    );
+  }
+
+  @Get(":client/claim-cases/:claimCaseId/attachments/preview")
+  @ApiOperation({
+    summary: "Preview Fanavaran attachment upload plan",
+    description:
+      "Lists local required-document and captured damage images that would be sent to GEN.07. Shows which images are already recorded as uploaded to Fanavaran.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async previewAttachments(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.previewFanavaranAttachmentsV2(
+      claimCaseId,
+      clientKey,
+    );
+  }
+
+  @Post(":client/claim-cases/:claimCaseId/attachments/submit")
+  @ApiOperation({
+    summary: "Submit missing Fanavaran attachments",
+    description:
+      "Uploads every local image that does not already have a recorded successful GEN.07 Fanavaran file upload. Uses one multipart request per image.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async submitAttachments(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.submitFanavaranAttachmentsV2(
+      claimCaseId,
+      clientKey,
+    );
+  }
+
+  @Get(":client/claim-cases/:claimCaseId/expertise/preview")
+  @ApiOperation({
+    summary: "Preview Fanavaran expertise payload",
+    description:
+      "Builds the GEN.08 expertise payload from the active damage expert reply, price-drop data, and Fanavaran lookup mappings without calling Fanavaran.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async previewExpertise(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.previewFanavaranExpertiseV2(
+      claimCaseId,
+      clientKey,
+    );
+  }
+
+  @Post(":client/claim-cases/:claimCaseId/expertise/submit")
+  @ApiOperation({
+    summary: "Submit Fanavaran expertise request",
+    description:
+      "Submits the GEN.08 expertise payload for a claim with existing Fanavaran claimId and dmgCaseId. Stores returned Id as local expertiseId.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async submitExpertise(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+    @Body() body?: Record<string, unknown>,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.submitFanavaranExpertiseV2(
+      claimCaseId,
+      clientKey,
+      body && Object.keys(body).length > 0 ? body : undefined,
+    );
+  }
+
+  private parseClientParam(client: string) {
+    if (!isFanavaranClientKey(client)) {
+      throw new BadRequestException(
+        `Invalid Fanavaran client "${client}". Expected one of: parsian, tejaratno`,
+      );
+    }
+    return normalizeFanavaranClientKey(client);
+  }
+}

src/fanavaran/fanavaran.module.ts

@@ -0,0 +1,10 @@
+import { Module } from "@nestjs/common";
+import { ClaimRequestManagementModule } from "src/claim-request-management/claim-request-management.module";
+import { FanavaranAuditModule } from "./fanavaran-audit.module";
+import { FanavaranController } from "./fanavaran.controller";
+
+@Module({
+  imports: [ClaimRequestManagementModule, FanavaranAuditModule],
+  controllers: [FanavaranController],
+})
+export class FanavaranModule {}

src/fanavaran/schema/fanavaran-audit-log.schema.ts

@@ -0,0 +1,88 @@
+import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
+import { HydratedDocument, Types } from "mongoose";
+import type { FanavaranClientKey } from "src/core/config/fanavaran-client.config";
+
+export enum FanavaranAuditStep {
+  GET_APP_TOKEN = "GET_APP_TOKEN",
+  LOGIN = "LOGIN",
+  POLICY_INQUIRY = "POLICY_INQUIRY",
+  BUILD_PAYLOAD = "BUILD_PAYLOAD",
+  SUBMIT_CLAIM = "SUBMIT_CLAIM",
+  SUBMIT_DAMAGE_CASE = "SUBMIT_DAMAGE_CASE",
+  SUBMIT_ATTACHMENT = "SUBMIT_ATTACHMENT",
+  SUBMIT_EXPERTISE = "SUBMIT_EXPERTISE",
+}
+
+export enum FanavaranAuditStatus {
+  STARTED = "started",
+  SUCCESS = "success",
+  FAILURE = "failure",
+}
+
+export enum FanavaranAuditSource {
+  PREVIEW = "preview",
+  SUBMIT = "submit",
+  AUTO_SUBMIT = "auto_submit",
+  LEGACY_SUBMIT = "legacy_submit",
+}
+
+@Schema({ collection: "fanavaranAuditLogs", timestamps: true })
+export class FanavaranAuditLog {
+  @Prop({ type: String, required: true, index: true })
+  trackingCode: string;
+
+  @Prop({ type: String, required: true, enum: FanavaranAuditStep, index: true })
+  step: FanavaranAuditStep;
+
+  @Prop({
+    type: String,
+    required: true,
+    enum: FanavaranAuditStatus,
+    index: true,
+  })
+  status: FanavaranAuditStatus;
+
+  @Prop({ type: String, required: true, index: true })
+  clientKey: FanavaranClientKey;
+
+  @Prop({
+    type: String,
+    required: true,
+    enum: FanavaranAuditSource,
+    index: true,
+  })
+  source: FanavaranAuditSource;
+
+  @Prop({ type: Types.ObjectId, required: false, index: true })
+  claimCaseId?: Types.ObjectId;
+
+  @Prop({ type: Types.ObjectId, required: false, index: true })
+  claimRequestId?: Types.ObjectId;
+
+  @Prop({ type: String, required: false })
+  requestUrl?: string;
+
+  @Prop({ type: Number, required: false })
+  httpStatus?: number;
+
+  @Prop({ type: Object, required: false })
+  requestMeta?: Record<string, unknown>;
+
+  @Prop({ type: Object, required: false })
+  responseMeta?: Record<string, unknown>;
+
+  @Prop({ type: String, required: false })
+  errorMessage?: string;
+
+  @Prop({ type: Object, required: false })
+  errorDetails?: Record<string, unknown>;
+
+  @Prop({ type: Number, required: false })
+  durationMs?: number;
+}
+
+export type FanavaranAuditLogDocument = HydratedDocument<FanavaranAuditLog>;
+export const FanavaranAuditLogSchema =
+  SchemaFactory.createForClass(FanavaranAuditLog);
+
+FanavaranAuditLogSchema.index({ trackingCode: 1, createdAt: 1 });

src/features/expert-initiated/expert-initiated.controller.ts

@@ -1,8 +1,9 @@
 import { Body, Controller, Post } from "@nestjs/common";
-import { ApiBearerAuth, ApiTags } from "@nestjs/swagger";
+import { ApiBearerAuth, ApiExcludeController, ApiTags } from "@nestjs/swagger";
 import { FieldExpertLoginDto } from "./dtos/login.dto";
 import { FieldExpertService } from "./expert-initiated.service";
 
+@ApiExcludeController()
 @Controller("expert-initiated")
 @ApiTags("Expert Initiated Flow (Field Expert)")
 @ApiBearerAuth()

src/helpers/blame-damaged-party.ts

@@ -32,6 +32,63 @@ export function resolveGuiltyPartyUserId(blame: {
   return null;
 }
 
+type BlamePartyRow = {
+  role?: string;
+  person?: {
+    userId?: unknown;
+    phoneNumber?: string;
+    clientId?: unknown;
+    fullName?: string;
+    nationalCodeOfInsurer?: string;
+    nationalCodeOfDriver?: string;
+    insurerLicense?: string;
+    driverLicense?: string;
+    driverIsInsurer?: boolean;
+    birthday?: string;
+    insurerBirthday?: number;
+    driverBirthday?: string | null;
+  };
+  statement?: { admitsGuilt?: boolean; claimsDamage?: boolean };
+  insurance?: Record<string, unknown>;
+  vehicle?: Record<string, unknown>;
+  location?: { lat?: number; lon?: number };
+};
+
+/** Full party row for the damaged vehicle (owner / beneficiary side). */
+export function resolveDamagedPartyRow(blame: {
+  type?: string;
+  parties?: BlamePartyRow[];
+  expert?: { decision?: { guiltyPartyId?: unknown } };
+  blameStatus?: string;
+}): BlamePartyRow | null {
+  const parties = blame?.parties ?? [];
+  if (!parties.length) return null;
+
+  const isCarBody =
+    blame?.type === BlameRequestType.CAR_BODY || blame?.type === "CAR_BODY";
+
+  if (isCarBody) {
+    return parties.find((p) => p.role === "FIRST") ?? parties[0] ?? null;
+  }
+
+  const guiltyId = resolveGuiltyPartyUserId(blame);
+  if (!guiltyId) {
+    return parties.find((p) => p.statement?.claimsDamage === true) ?? null;
+  }
+
+  const damagedParty = parties.find(
+    (p) =>
+      p.person?.userId != null && String(p.person.userId) !== String(guiltyId),
+  );
+  if (damagedParty) return damagedParty;
+
+  return (
+    parties.find(
+      (p) => p.person && String(p.person.userId ?? "") !== String(guiltyId),
+    ) ?? null
+  );
+}
+
 /** Person row for the damaged party on a blame case (claim beneficiary / user-panel actor). */
 export function resolveDamagedPartyPerson(blame: {
   type?: string;

src/helpers/claim-capture-phase.ts

@@ -16,6 +16,12 @@ export const CAPTURE_PHASE_DAMAGED_PARTY_DOC_KEYS = [
   "damaged_metal_plate",
 ] as const;
 
+/** Metal-plate keys that are optional in the V4/V5 FileMaker flow. */
+export const OPTIONAL_CAPTURE_PHASE_DOC_KEYS_V4V5 = [
+  "damaged_metal_plate",
+  "guilty_metal_plate",
+] as const;
+
 export type CapturePhaseSequence =
   | "parts"
   | "angles"
@@ -52,7 +58,7 @@ function isRequiredDocumentUploadedOnClaim(
 
 export function getClaimCaptureProgress(
   claimCase: any,
-  options?: { assumeCapturePhaseDocKey?: string },
+  options?: { assumeCapturePhaseDocKey?: string; skipMetalPlate?: boolean },
 ): ClaimCaptureProgress {
   const carType = claimCase?.vehicle?.carType as ClaimVehicleTypeV2 | undefined;
   const selectedNorm = normalizeDamageSelectedParts(
@@ -72,12 +78,18 @@ export function getClaimCaptureProgress(
   }).length;
 
   const partsTotal = selectedNorm.length;
-  const partsComplete = partsTotal === 0 || partsCaptured >= partsTotal;
+  const completedSteps: string[] = claimCase?.workflow?.completedSteps ?? [];
+  const outerPartsStepDone = completedSteps.includes("SELECT_OUTER_PARTS");
+  const partsComplete =
+    partsTotal > 0
+      ? partsCaptured >= partsTotal
+      : outerPartsStepDone;
   const anglesTotal = CLAIM_CAR_ANGLE_KEYS.length;
   const anglesComplete = anglesCaptured >= anglesTotal;
 
   const capturePhaseDocsRemaining = CAPTURE_PHASE_DAMAGED_PARTY_DOC_KEYS.filter(
     (k) => {
+      if (options?.skipMetalPlate && OPTIONAL_CAPTURE_PHASE_DOC_KEYS_V4V5.includes(k as any)) return false;
       if (k === options?.assumeCapturePhaseDocKey) return false;
       return !isRequiredDocumentUploadedOnClaim(claimCase, k);
     },
@@ -106,8 +118,11 @@ export function getClaimCaptureProgress(
   };
 }
 
-export function isClaimCaptureStepComplete(claimCase: any): boolean {
-  const p = getClaimCaptureProgress(claimCase);
+export function isClaimCaptureStepComplete(
+  claimCase: any,
+  options?: { skipMetalPlate?: boolean },
+): boolean {
+  const p = getClaimCaptureProgress(claimCase, options);
   return (
     p.partsComplete && p.anglesComplete && p.capturePhaseDocsComplete
   );

src/helpers/claim-details-v2-owner-guidance.ts

@@ -263,8 +263,6 @@ export function buildClaimDetailsV2OwnerGuidance(
         shape.mixedFactorAndPrice &&
         !claim.evaluation?.ownerPricedPartsApproval?.signedAt
       ) {
-        const ow = objectionWindowForOwner(claim);
-        const allowObj = ow.pricingEligible;
         return {
           phaseKey: "SIGN_PRICED_LINES",
           headline: "Sign acceptance of priced lines",
@@ -278,13 +276,12 @@ export function buildClaimDetailsV2OwnerGuidance(
               "Multipart sign + agree + branchId",
             ),
           ],
-          objectionAllowed: allowObj,
-          objectionHint: objectionHintWhen(allowObj),
+          objectionAllowed,
+          objectionHint,
         };
       }
 
       /** NEEDS_REVISION at INSURER_REVIEW without mixed gate — all-factor initial sign not used; fallback */
-      const allowObj = objectionWindowForOwner(claim).pricingEligible;
       return {
         phaseKey: "INSURER_REVIEW_NEEDS_REVISION",
         headline: "Insurer approval — action pending",
@@ -298,13 +295,12 @@ export function buildClaimDetailsV2OwnerGuidance(
             "Sign if prompted by app state",
           ),
         ],
-        objectionAllowed: allowObj,
-        objectionHint: objectionHintWhen(allowObj),
+        objectionAllowed,
+        objectionHint,
       };
     }
 
     if (cs === ClaimStatus.APPROVED && !claim.evaluation?.ownerInsurerApproval?.signedAt) {
-      const allowObj = objectionWindowForOwner(claim).pricingEligible;
       return {
         phaseKey: "FINAL_SIGN_OR_REJECT",
         headline: "Accept or reject final pricing",
@@ -323,8 +319,8 @@ export function buildClaimDetailsV2OwnerGuidance(
             "Dispute priced lines before signing",
           ),
         ],
-        objectionAllowed: allowObj,
-        objectionHint: objectionHintWhen(allowObj),
+        objectionAllowed,
+        objectionHint,
       };
     }
   }

src/helpers/expert-panel-status-report.ts

@@ -16,6 +16,8 @@ const CLAIM_IN_PROGRESS_STATUSES = new Set<string>([
   ClaimCaseStatus.SELECTING_OTHER_PARTS,
   ClaimCaseStatus.UPLOADING_REQUIRED_DOCUMENTS,
   ClaimCaseStatus.CAPTURING_PART_DAMAGES,
+  // V4 split flow: sealed by FileMaker, pending FileReviewer pickup.
+  ClaimCaseStatus.WAITING_FOR_FILE_REVIEWER,
 ]);
 
 export function blameCaseStatusToReportBucket(status: string): string {

src/helpers/expert-workflow-lock.ts

@@ -0,0 +1,8 @@
+/** Expert blame/claim review assign + workflow lock TTL (POST assign, PUT lock). */
+export const EXPERT_WORKFLOW_LOCK_TTL_MS = 30 * 60 * 1000;
+
+export function expertWorkflowLockExpiredAt(
+  from: Date = new Date(),
+): Date {
+  return new Date(from.getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS);
+}

src/helpers/list-query-v2.ts

@@ -1,4 +1,5 @@
 import type { ListQueryV2Dto } from "src/common/dto/list-query-v2.dto";
+import { BadRequestException } from "@nestjs/common";
 
 const MAX_LIMIT = 100;
 const DEFAULT_LIMIT_WHEN_PAGE_SET = 20;
@@ -8,10 +9,45 @@ export type ListItemGetters<T> = {
   createdAt: (row: T) => Date | string | number | undefined;
   requestNo?: (row: T) => string | undefined;
   status: (row: T) => string | undefined;
+  /** Blame file type (`THIRD_PARTY` | `CAR_BODY`) when available. */
+  fileType?: (row: T) => string | undefined;
   /** Extra strings to match against `search` (e.g. claimRequestId, vehicle). */
   searchExtras?: (row: T) => string[];
 };
 
+export function parseListDateRange(
+  from?: string,
+  to?: string,
+): { fromDate?: Date; toDate?: Date } {
+  const fromDate = from ? new Date(from) : undefined;
+  const toDate = to ? new Date(to) : undefined;
+
+  if (fromDate && Number.isNaN(fromDate.getTime())) {
+    throw new BadRequestException("Invalid 'from' date");
+  }
+  if (toDate && Number.isNaN(toDate.getTime())) {
+    throw new BadRequestException("Invalid 'to' date");
+  }
+  if (fromDate && toDate && fromDate > toDate) {
+    throw new BadRequestException("'from' must be before or equal to 'to'");
+  }
+  return { fromDate, toDate };
+}
+
+export function isInListDateRange(
+  value: Date | string | number | undefined,
+  fromDate?: Date,
+  toDate?: Date,
+): boolean {
+  if (!fromDate && !toDate) return true;
+  if (value == null) return false;
+  const d = value instanceof Date ? value : new Date(value);
+  if (Number.isNaN(d.getTime())) return false;
+  if (fromDate && d < fromDate) return false;
+  if (toDate && d > toDate) return false;
+  return true;
+}
+
 function normalizeSearch(raw?: string): string | undefined {
   const t = raw?.trim().toLowerCase();
   return t || undefined;
@@ -40,8 +76,13 @@ export function applyListQueryV2<T>(
 } {
   const search = normalizeSearch(query.search);
   let filtered = rows;
+  if (query.fileType && getters.fileType) {
+    filtered = filtered.filter(
+      (row) => getters.fileType!(row) === query.fileType,
+    );
+  }
   if (search) {
-    filtered = rows.filter((row) => {
+    filtered = filtered.filter((row) => {
       const chunks: string[] = [];
       const pid = getters.publicId(row);
       if (pid) chunks.push(pid);

src/helpers/persian-pdf-document.ts

@@ -0,0 +1,166 @@
+import { existsSync } from "node:fs";
+import { join } from "node:path";
+import type PDFDocumentType from "pdfkit";
+import {
+  isMostlyAscii,
+  pdfKitRtlKeyValue,
+  pdfKitRtlParagraph,
+} from "./persian-pdf-text";
+
+// pdfkit publishes CJS (`module.exports = PDFDocument`) without a `.default` export.
+// eslint-disable-next-line @typescript-eslint/no-require-imports
+const PDFDocument = require("pdfkit") as typeof PDFDocumentType;
+
+const PAGE_WIDTH = 595.28;
+const MARGIN = 50;
+const CONTENT_WIDTH = PAGE_WIDTH - MARGIN * 2;
+const LABEL_COLUMN_WIDTH = CONTENT_WIDTH * 0.44;
+const VALUE_COLUMN_WIDTH = CONTENT_WIDTH * 0.5;
+const VALUE_COLUMN_X = MARGIN;
+const COLON_X = MARGIN + VALUE_COLUMN_WIDTH + 4;
+const LABEL_COLUMN_X = COLON_X + 10;
+
+function resolveFontFile(variant: "regular" | "bold"): string {
+  const file =
+    variant === "bold" ? "Vazirmatn-Bold.ttf" : "Vazirmatn-Regular.ttf";
+  const candidates = [
+    join(process.cwd(), "assets", file),
+    join(process.cwd(), "assets", "fonts", file),
+    join(process.cwd(), "dist", "assets", file),
+    join(process.cwd(), "dist", "assets", "fonts", file),
+  ];
+  for (const path of candidates) {
+    if (existsSync(path)) return path;
+  }
+  throw new Error(
+    `Persian PDF font not found (${file}). Place it under assets/ or assets/fonts/.`,
+  );
+}
+
+export type PersianPdfDocument = InstanceType<typeof PDFDocument> & {
+  addTitle: (text: string) => void;
+  addSection: (text: string) => void;
+  addKeyValue: (label: string, value?: string | number | null) => void;
+  addBlank: (lines?: number) => void;
+};
+
+/** Ensure at least `neededPts` of vertical space remain; add a page if not. */
+function ensureSpace(
+  doc: InstanceType<typeof PDFDocument>,
+  neededPts: number,
+): void {
+  if (doc.y + neededPts > doc.page.maxY()) {
+    doc.addPage();
+  }
+}
+
+function drawRtlLine(
+  doc: InstanceType<typeof PDFDocument>,
+  text: string,
+  fontSize: number,
+  bold: boolean,
+): void {
+  const y = doc.y;
+  doc
+    .font(bold ? "FaBold" : "FaRegular")
+    .fontSize(fontSize)
+    .text(pdfKitRtlParagraph(text), MARGIN, y, {
+      width: CONTENT_WIDTH,
+      align: "right",
+      lineBreak: false,
+    });
+  doc.moveDown(fontSize > 12 ? 0.55 : 0.45);
+}
+
+function drawKeyValueRow(
+  doc: InstanceType<typeof PDFDocument>,
+  label: string,
+  value: string,
+): void {
+  // Reserve one row height (font 10pt ≈ 14 pts with leading) before drawing.
+  ensureSpace(doc, 16);
+
+  const y = doc.y;
+  const { label: faLabel, value: faValue } = pdfKitRtlKeyValue(label, value);
+
+  if (isMostlyAscii(faValue)) {
+    doc.font("Helvetica").fontSize(10).text(faValue, VALUE_COLUMN_X, y, {
+      width: VALUE_COLUMN_WIDTH,
+      align: "left",
+      lineBreak: false,
+    });
+  } else {
+    doc.font("FaRegular").fontSize(10).text(faValue, VALUE_COLUMN_X, y, {
+      width: VALUE_COLUMN_WIDTH,
+      align: "left",
+      lineBreak: false,
+    });
+  }
+
+  doc.font("Helvetica").fontSize(10).text(":", COLON_X, y, {
+    lineBreak: false,
+  });
+
+  doc.font("FaRegular").fontSize(10).text(faLabel, LABEL_COLUMN_X, y, {
+    width: LABEL_COLUMN_WIDTH,
+    align: "right",
+    lineBreak: false,
+  });
+
+  doc.moveDown(0.5);
+}
+
+export function createPersianPdfDocument(): PersianPdfDocument {
+  const doc = new PDFDocument({
+    size: "A4",
+    margin: MARGIN,
+    autoFirstPage: true,
+  }) as PersianPdfDocument;
+
+  doc.registerFont("FaRegular", resolveFontFile("regular"));
+  doc.registerFont("FaBold", resolveFontFile("bold"));
+  doc.font("FaRegular");
+
+  doc.addTitle = (text: string) => {
+    doc.moveDown(0.2);
+    drawRtlLine(doc, text, 16, true);
+    doc.font("FaRegular").fontSize(10);
+    doc.moveDown(0.15);
+  };
+
+  doc.addSection = (text: string) => {
+    // Reserve space for the gap + section heading + at least one data row below it,
+    // so the heading is never stranded alone at the bottom of a page.
+    ensureSpace(doc, 60);
+    doc.moveDown(0.5);
+    drawRtlLine(doc, text, 13, true);
+    doc.font("FaRegular").fontSize(10);
+    doc.moveDown(0.1);
+  };
+
+  doc.addKeyValue = (label: string, value?: string | number | null) => {
+    const v =
+      value === undefined || value === null || value === ""
+        ? "-"
+        : String(value);
+    drawKeyValueRow(doc, label, v);
+  };
+
+  doc.addBlank = (lines = 1) => {
+    doc.moveDown(lines * 0.35);
+  };
+
+  return doc;
+}
+
+export function persianPdfToBuffer(
+  doc: InstanceType<typeof PDFDocument>,
+): Promise<Buffer> {
+  return new Promise((resolve, reject) => {
+    const chunks: Buffer[] = [];
+    doc.on("data", (chunk: Buffer) => chunks.push(chunk));
+    doc.on("end", () => resolve(Buffer.concat(chunks)));
+    doc.on("error", reject);
+    doc.end();
+  });
+}

src/helpers/persian-pdf-text.ts

@@ -0,0 +1,40 @@
+/** Strip invisible bidi / ZWNJ chars that render as tofu in embedded Arabic fonts. */
+export function normalizePersianPdfText(text: string): string {
+  return text
+    .replace(/\u200c/g, " ")
+    .replace(/[\u200e\u200f\u202a-\u202e\u2066-\u2069\ufeff]/g, "")
+    .replace(/\u2014/g, "-")
+    .replace(/\s+/g, " ")
+    .trim();
+}
+
+/**
+ * pdfkit renders glyphs strictly left-to-right.
+ * fontkit already reshapes each word's glyphs into visual (LTR) order,
+ * but it does NOT reorder words — so a multi-word RTL string like
+ * "نام صاحب خودرو" has its words placed LTR on the page and reads
+ * backwards.  Reversing the word sequence here makes pdfkit emit the
+ * words in the correct visual order for a right-to-left PDF reader.
+ */
+function reverseRtlWords(text: string): string {
+  if (!/[\u0600-\u06FF]/.test(text)) return text;
+  return text.split(" ").reverse().join(" ");
+}
+
+export function pdfKitRtlKeyValue(
+  label: string,
+  value: string,
+): { label: string; value: string } {
+  return {
+    label: reverseRtlWords(normalizePersianPdfText(label)),
+    value: reverseRtlWords(normalizePersianPdfText(value)),
+  };
+}
+
+export function pdfKitRtlParagraph(text: string): string {
+  return reverseRtlWords(normalizePersianPdfText(text));
+}
+
+export function isMostlyAscii(text: string): boolean {
+  return text.length > 0 && !/[\u0600-\u06FF]/.test(text);
+}

src/helpers/simple-pdf-writer.ts

@@ -0,0 +1,166 @@
+type PdfTextRun = {
+  pageIndex: number;
+  x: number;
+  y: number;
+  fontSize: number;
+  bold: boolean;
+  text: string;
+};
+
+/** Minimal PDF 1.4 writer (Helvetica) — no external dependencies. */
+export class SimplePdfWriter {
+  private readonly pageWidth = 595.28;
+  private readonly pageHeight = 841.89;
+  private readonly marginX = 50;
+  private readonly marginTop = 50;
+  private readonly marginBottom = 50;
+  private runs: PdfTextRun[] = [];
+  private pageCount = 1;
+  private cursorY = this.pageHeight - this.marginTop;
+  private pageIndex = 0;
+
+  private ensureSpace(lineHeight: number): void {
+    if (this.cursorY - lineHeight < this.marginBottom) {
+      this.pageIndex += 1;
+      this.pageCount += 1;
+      this.cursorY = this.pageHeight - this.marginTop;
+    }
+  }
+
+  private addRun(text: string, fontSize: number, bold = false): void {
+    const lineHeight = fontSize + 4;
+    this.ensureSpace(lineHeight);
+    this.runs.push({
+      pageIndex: this.pageIndex,
+      x: this.marginX,
+      y: this.cursorY,
+      fontSize,
+      bold,
+      text,
+    });
+    this.cursorY -= lineHeight;
+  }
+
+  addTitle(text: string): void {
+    this.addRun(text, 16, true);
+    this.cursorY -= 4;
+  }
+
+  addSection(text: string): void {
+    this.cursorY -= 6;
+    this.addRun(text, 13, true);
+    this.cursorY -= 2;
+  }
+
+  addLine(text: string): void {
+    this.addRun(text, 10, false);
+  }
+
+  addKeyValue(label: string, value?: string | number | null): void {
+    const v =
+      value === undefined || value === null || value === ""
+        ? "-"
+        : String(value);
+    this.addLine(`${label}: ${v}`);
+  }
+
+  addBlank(): void {
+    this.cursorY -= 8;
+  }
+
+  toBuffer(): Buffer {
+    const chunkById: string[] = [];
+    const offsets: number[] = [0];
+    let size = Buffer.byteLength("%PDF-1.4\n", "utf8");
+
+    const addObj = (content: string): number => {
+      const id = chunkById.length;
+      offsets.push(size);
+      const block = `${id} 0 obj\n${content}\nendobj\n`;
+      chunkById.push(block);
+      size += Buffer.byteLength(block, "utf8");
+      return id;
+    };
+
+    chunkById.push("%PDF-1.4\n");
+
+    const fontRegularId = addObj(
+      "<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >>",
+    );
+    const fontBoldId = addObj(
+      "<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >>",
+    );
+
+    const contentIds: number[] = [];
+    for (let p = 0; p < this.pageCount; p++) {
+      const pageRuns = this.runs.filter((r) => r.pageIndex === p);
+      const cmds: string[] = [];
+      for (const run of pageRuns) {
+        const font = run.bold ? "F2" : "F1";
+        cmds.push("BT");
+        cmds.push(`/${font} ${run.fontSize} Tf`);
+        cmds.push(`1 0 0 1 ${run.x.toFixed(2)} ${run.y.toFixed(2)} Tm`);
+        cmds.push(`${encodePdfText(run.text)} Tj`);
+        cmds.push("ET");
+      }
+      const stream = cmds.join("\n");
+      contentIds.push(
+        addObj(
+          `<< /Length ${Buffer.byteLength(stream, "utf8")} >>\nstream\n${stream}\nendstream`,
+        ),
+      );
+    }
+
+    const pagesKidsToken = "__PAGES_KIDS__";
+    const pagesId = addObj(
+      `<< /Type /Pages /Kids [${pagesKidsToken}] /Count ${this.pageCount} >>`,
+    );
+    const pageIds: number[] = [];
+    for (let p = 0; p < this.pageCount; p++) {
+      pageIds.push(
+        addObj(
+          `<< /Type /Page /Parent ${pagesId} 0 R /Resources << /Font << /F1 ${fontRegularId} 0 R /F2 ${fontBoldId} 0 R >> >> /MediaBox [0 0 ${this.pageWidth} ${this.pageHeight}] /Contents ${contentIds[p]} 0 R >>`,
+        ),
+      );
+    }
+
+    const catalogId = addObj(`<< /Type /Catalog /Pages ${pagesId} 0 R >>`);
+
+    chunkById[pagesId] = chunkById[pagesId].replace(
+      pagesKidsToken,
+      pageIds.map((id) => `${id} 0 R`).join(" "),
+    );
+
+    const body = chunkById.join("");
+    const bodyBuf = Buffer.from(body, "utf8");
+    const xrefAt = bodyBuf.length;
+    const xref: string[] = [
+      `xref\n0 ${offsets.length}\n0000000000 65535 f \n`,
+    ];
+    for (let i = 1; i < offsets.length; i++) {
+      xref.push(`${String(offsets[i]).padStart(10, "0")} 00000 n \n`);
+    }
+    const trailer = `trailer\n<< /Size ${offsets.length} /Root ${catalogId} 0 R >>\nstartxref\n${xrefAt}\n%%EOF\n`;
+    return Buffer.concat([bodyBuf, Buffer.from(xref.join("") + trailer, "utf8")]);
+  }
+}
+
+/** PDF literal string for Helvetica (WinAnsi) — Latin text only. */
+function encodePdfText(input: string): string {
+  const text = input.normalize("NFC");
+  const safe = [...text]
+    .map((ch) => {
+      const code = ch.charCodeAt(0);
+      if (code >= 0x20 && code <= 0x7e) return ch;
+      if (ch === "—" || ch === "–") return "-";
+      if (/\s/.test(ch)) return " ";
+      return "";
+    })
+    .join("")
+    .replace(/\s+/g, " ")
+    .trim();
+  return `(${safe
+    .replace(/\\/g, "\\\\")
+    .replace(/\(/g, "\\(")
+    .replace(/\)/g, "\\)")})`;
+}

src/helpers/unified-file-status.spec.ts

@@ -0,0 +1,46 @@
+import {
+  countUnifiedFileStatuses,
+  resolveUnifiedFileStatus,
+} from "./unified-file-status";
+import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
+import { ClaimCaseStatus } from "src/Types&Enums/claim-request-management/claim-case-status.enum";
+
+describe("resolveUnifiedFileStatus", () => {
+  it("prefers claim completed over blame in progress", () => {
+    expect(
+      resolveUnifiedFileStatus({
+        blameStatus: CaseStatus.WAITING_FOR_EXPERT,
+        claimStatus: ClaimCaseStatus.COMPLETED,
+      }),
+    ).toBe("COMPLETED");
+  });
+
+  it("maps blame expert queue", () => {
+    expect(
+      resolveUnifiedFileStatus({
+        blameStatus: CaseStatus.WAITING_FOR_EXPERT,
+      }),
+    ).toBe("WAITING_FOR_BLAME_EXPERT");
+  });
+
+  it("maps claim damage expert queue", () => {
+    expect(
+      resolveUnifiedFileStatus({
+        blameStatus: CaseStatus.COMPLETED,
+        claimStatus: ClaimCaseStatus.WAITING_FOR_DAMAGE_EXPERT,
+      }),
+    ).toBe("WAITING_FOR_DAMAGE_EXPERT");
+  });
+
+  it("counts merged entries", () => {
+    const counts = countUnifiedFileStatuses([
+      { blameStatus: CaseStatus.OPEN },
+      {
+        blameStatus: CaseStatus.COMPLETED,
+        claimStatus: ClaimCaseStatus.CAPTURING_PART_DAMAGES,
+      },
+    ]);
+    expect(counts.all).toBe(2);
+    expect(counts.IN_PROGRESS).toBe(2);
+  });
+});

src/helpers/unified-file-status.ts

@@ -0,0 +1,223 @@
+import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
+import { ClaimCaseStatus } from "src/Types&Enums/claim-request-management/claim-case-status.enum";
+
+/** Calculated lifecycle status for a publicId (blame + claim combined). */
+export const UNIFIED_FILE_STATUS_KEYS = [
+  "IN_PROGRESS",
+  "WAITING_FOR_SECOND_PARTY",
+  "WAITING_FOR_BLAME_EXPERT",
+  "WAITING_FOR_SIGNATURES",
+  "WAITING_FOR_DOCUMENT_RESEND",
+  "WAITING_FOR_DAMAGE_EXPERT",
+  "EXPERT_REVIEWING",
+  "EXPERT_VALIDATING_FACTORS",
+  "INSURER_REVIEW",
+  "COMPLETED",
+  "CANCELLED",
+  "REJECTED",
+  "STOPPED",
+] as const;
+
+export type UnifiedFileStatusKey = (typeof UNIFIED_FILE_STATUS_KEYS)[number];
+
+export type UnifiedFileStatusInput = {
+  blameStatus?: string | null;
+  claimStatus?: string | null;
+};
+
+const CLAIM_USER_PHASE = new Set<string>([
+  ClaimCaseStatus.CREATED,
+  ClaimCaseStatus.SELECTING_OUTER_PARTS,
+  ClaimCaseStatus.SELECTING_OTHER_PARTS,
+  ClaimCaseStatus.UPLOADING_REQUIRED_DOCUMENTS,
+  ClaimCaseStatus.CAPTURING_PART_DAMAGES,
+  // V4 split flow: FileMaker sealed the file; FileReviewer hasn't picked it up yet.
+  ClaimCaseStatus.WAITING_FOR_FILE_REVIEWER,
+]);
+
+const INSURER_REVIEW_CLAIM_STATUSES = new Set<string>([
+  ClaimCaseStatus.WAITING_FOR_INSURER_APPROVAL,
+  ClaimCaseStatus.INSURER_REVIEW_AWAITING_OWNER_SIGN,
+  ClaimCaseStatus.INSURER_REVIEW_MIXED_FACTORS_PENDING,
+  ClaimCaseStatus.OWNER_REPAIR_FACTOR_UPLOAD_PENDING,
+]);
+
+export type UnifiedFileStatusDefinition = {
+  key: UnifiedFileStatusKey;
+  labelEn: string;
+  labelFa: string;
+  description: string;
+};
+
+export const UNIFIED_FILE_STATUS_CATALOG: UnifiedFileStatusDefinition[] = [
+  {
+    key: "IN_PROGRESS",
+    labelEn: "In progress (user)",
+    labelFa: "در حال تکمیل توسط کاربر",
+    description:
+      "Parties are still filling blame steps and/or the damaged party is completing the claim (parts, documents, capture).",
+  },
+  {
+    key: "WAITING_FOR_SECOND_PARTY",
+    labelEn: "Waiting for second party",
+    labelFa: "در انتظار طرف دوم",
+    description: "Blame file is waiting for the second party to join or complete steps.",
+  },
+  {
+    key: "WAITING_FOR_BLAME_EXPERT",
+    labelEn: "Waiting for blame expert",
+    labelFa: "در انتظار کارشناس مقصر",
+    description: "Blame case is in the expert disagreement / guilt-decision queue.",
+  },
+  {
+    key: "WAITING_FOR_SIGNATURES",
+    labelEn: "Waiting for signatures",
+    labelFa: "در انتظار امضا",
+    description: "Blame file is waiting for party signatures on the expert decision.",
+  },
+  {
+    key: "WAITING_FOR_DOCUMENT_RESEND",
+    labelEn: "Waiting for document resend",
+    labelFa: "در انتظار ارسال مجدد مدارک",
+    description:
+      "Blame or claim is waiting for the user to resubmit documents or photos requested by an expert.",
+  },
+  {
+    key: "WAITING_FOR_DAMAGE_EXPERT",
+    labelEn: "Waiting for damage expert",
+    labelFa: "در انتظار کارشناس خسارت",
+    description: "Claim is in the damage-expert review queue (not yet locked).",
+  },
+  {
+    key: "EXPERT_REVIEWING",
+    labelEn: "Damage expert reviewing",
+    labelFa: "در حال بررسی کارشناس خسارت",
+    description: "A damage expert has locked the claim and is assessing damage.",
+  },
+  {
+    key: "EXPERT_VALIDATING_FACTORS",
+    labelEn: "Validating repair factors",
+    labelFa: "اعتبارسنجی فاکتور تعمیر",
+    description: "Damage expert is validating uploaded repair-factor documents.",
+  },
+  {
+    key: "INSURER_REVIEW",
+    labelEn: "Insurer / owner review",
+    labelFa: "بررسی بیمه‌گر / مالک",
+    description:
+      "Expert pricing is done; owner signature, factor upload, or insurer approval is pending.",
+  },
+  {
+    key: "COMPLETED",
+    labelEn: "Completed",
+    labelFa: "تکمیل شده",
+    description: "Claim (and blame when present) is finished successfully.",
+  },
+  {
+    key: "CANCELLED",
+    labelEn: "Cancelled",
+    labelFa: "لغو شده",
+    description: "File was cancelled or auto-closed.",
+  },
+  {
+    key: "REJECTED",
+    labelEn: "Rejected",
+    labelFa: "رد شده",
+    description: "Claim was rejected.",
+  },
+  {
+    key: "STOPPED",
+    labelEn: "Stopped",
+    labelFa: "متوقف شده",
+    description: "Blame file was stopped.",
+  },
+];
+
+export function initialUnifiedFileStatusCounts(): Record<
+  UnifiedFileStatusKey | "all",
+  number
+> {
+  const out: Record<string, number> = { all: 0 };
+  for (const key of UNIFIED_FILE_STATUS_KEYS) {
+    out[key] = 0;
+  }
+  return out as Record<UnifiedFileStatusKey | "all", number>;
+}
+
+/**
+ * Single calculatable status for a shared publicId from raw blame + claim statuses.
+ * Claim pipeline takes precedence once a claim exists and has left the user-only phase.
+ */
+export function resolveUnifiedFileStatus(
+  input: UnifiedFileStatusInput,
+): UnifiedFileStatusKey {
+  const blame = input.blameStatus?.trim() || undefined;
+  const claim = input.claimStatus?.trim() || undefined;
+
+  if (claim === ClaimCaseStatus.COMPLETED) return "COMPLETED";
+  if (claim === ClaimCaseStatus.REJECTED) return "REJECTED";
+  if (
+    claim === ClaimCaseStatus.CANCELLED ||
+    blame === CaseStatus.CANCELLED ||
+    blame === CaseStatus.AUTO_CLOSED
+  ) {
+    return "CANCELLED";
+  }
+  if (blame === CaseStatus.STOPPED) return "STOPPED";
+
+  if (
+    blame === CaseStatus.WAITING_FOR_DOCUMENT_RESEND ||
+    claim === ClaimCaseStatus.WAITING_FOR_USER_RESEND
+  ) {
+    return "WAITING_FOR_DOCUMENT_RESEND";
+  }
+
+  if (claim === ClaimCaseStatus.EXPERT_REVIEWING) return "EXPERT_REVIEWING";
+  if (claim === ClaimCaseStatus.EXPERT_VALIDATING_REPAIR_FACTORS) {
+    return "EXPERT_VALIDATING_FACTORS";
+  }
+  if (claim && INSURER_REVIEW_CLAIM_STATUSES.has(claim)) {
+    return "INSURER_REVIEW";
+  }
+  if (claim === ClaimCaseStatus.WAITING_FOR_DAMAGE_EXPERT) {
+    return "WAITING_FOR_DAMAGE_EXPERT";
+  }
+
+  if (blame === CaseStatus.WAITING_FOR_EXPERT) return "WAITING_FOR_BLAME_EXPERT";
+  if (blame === CaseStatus.WAITING_FOR_SIGNATURES) {
+    return "WAITING_FOR_SIGNATURES";
+  }
+  if (blame === CaseStatus.WAITING_FOR_SECOND_PARTY) {
+    return "WAITING_FOR_SECOND_PARTY";
+  }
+
+  if (blame === CaseStatus.COMPLETED && !claim) return "COMPLETED";
+
+  if (
+    blame === CaseStatus.OPEN ||
+    (claim && CLAIM_USER_PHASE.has(claim)) ||
+    (blame === CaseStatus.COMPLETED && claim && CLAIM_USER_PHASE.has(claim))
+  ) {
+    return "IN_PROGRESS";
+  }
+
+  if (claim) return "IN_PROGRESS";
+  if (blame) return "IN_PROGRESS";
+  return "IN_PROGRESS";
+}
+
+export function countUnifiedFileStatuses(
+  entries: UnifiedFileStatusInput[],
+): Record<UnifiedFileStatusKey | "all", number> {
+  const buckets = initialUnifiedFileStatusCounts();
+  for (const entry of entries) {
+    const key = resolveUnifiedFileStatus(entry);
+    buckets.all++;
+    buckets[key]++;
+  }
+  return buckets;
+}
+
+export function getUnifiedFileStatusCatalog(): UnifiedFileStatusDefinition[] {
+  return UNIFIED_FILE_STATUS_CATALOG;
+}

src/helpers/user-otp-expiry.ts

@@ -41,3 +41,10 @@ export function readOtpExpireMinutesFromEnv(): number {
   const raw = Number(process.env.EXP_OTP_TIME ?? "2");
   return Number.isFinite(raw) && raw > 0 ? raw : 2;
 }
+
+/** Dev-only: skip SMS provider and accept a fixed OTP for any mobile. */
+export const FAKE_OTP_CODE = "12345";
+
+export function isFakeOtpEnabled(): boolean {
+  return process.env.FAKE_OTP === "true";
+}

src/lookups/lookups.controller.ts

@@ -1,8 +1,18 @@
-import { Controller, Get } from "@nestjs/common";
-import { ApiOkResponse, ApiTags } from "@nestjs/swagger";
+import { Controller, Get, Param, ParseIntPipe, Query, UseGuards } from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiOkResponse,
+  ApiOperation,
+  ApiParam,
+  ApiQuery,
+  ApiTags,
+} from "@nestjs/swagger";
+import { AuthGuard } from "src/common/auth/guards";
 import { LookupsService } from "./lookups.service";
 
 @ApiTags("lookups")
+@ApiBearerAuth()
+@UseGuards(AuthGuard)
 @Controller("lookups")
 export class LookupsController {
   constructor(private readonly lookupsService: LookupsService) {}
@@ -96,9 +106,247 @@ export class LookupsController {
     return await this.lookupsService.getAccidentCulpritType();
   }
 
+  @Get("inspection-place")
+  @ApiOperation({
+    summary: "Fanavaran GEN.08 inspection place lookup",
+    description:
+      "Returns values for expertise payload field InspectionPlaceId from car/code-list/inspection-place.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran inspection place lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getInspectionPlace() {
+    return await this.lookupsService.getInspectionPlace();
+  }
+
+  @Get("drop-amount-status")
+  @ApiOperation({
+    summary: "Fanavaran GEN.08 drop amount status lookup",
+    description:
+      "Returns values for expertise payload field DropAmountStatus from car/code-list/drop-amount-status.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran drop amount status lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getDropAmountStatus() {
+    return await this.lookupsService.getDropAmountStatus();
+  }
+
+  @Get("car-components")
+  @ApiOperation({
+    summary: "Fanavaran GEN.08 damaged section lookup",
+    description:
+      "Returns values for DmgSections[].DmgSectionId from car/base-info/car-components.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran car component lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getCarComponents() {
+    return await this.lookupsService.getCarComponents();
+  }
+
+  @Get("accident-level")
+  @ApiOperation({
+    summary: "Fanavaran GEN.08 accident level lookup",
+    description:
+      "Returns values for DmgSections[].AccidentLevel from car/code-list/accident-level.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran accident level lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getAccidentLevel() {
+    return await this.lookupsService.getAccidentLevel();
+  }
+
+  @Get("expert-status")
+  @ApiOperation({
+    summary: "Fanavaran GEN.08 expert status lookup",
+    description:
+      "Returns values for expertise response field Status from car/code-list/expert-status.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran expert status lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getExpertStatus() {
+    return await this.lookupsService.getExpertStatus();
+  }
+
+  @Get("vehicle-kinds")
+  @ApiOperation({
+    summary: "Fanavaran GEN.12 vehicle kind lookup",
+    description:
+      "Returns values for damage case payload field VehicleKindId from car/base-info/vehicle-kinds.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran vehicle kinds lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getVehicleKinds() {
+    return await this.lookupsService.getVehicleKinds();
+  }
+
+  @Get("person-role")
+  @ApiOperation({
+    summary: "Fanavaran person role lookup",
+    description:
+      "Returns person role codes from common/code-list/person-role.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran person role lookup data",
+    schema: {
+      type: "array",
+      items: {
+        type: "object",
+        properties: {
+          Caption: { type: "string" },
+          Id: { type: "number" },
+          IsActive: { type: "number" },
+        },
+      },
+    },
+  })
+  async getPersonRole() {
+    return await this.lookupsService.getPersonRole();
+  }
+
+  @Get("file-types")
+  @ApiOperation({
+    summary: "Fanavaran file types lookup",
+    description:
+      "Returns file type codes from common/base-info/file-types. Use FileTypeId in attachment uploads.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran file types lookup data",
+    schema: {
+      type: "array",
+      items: {
+        type: "object",
+        properties: {
+          Caption: { type: "string" },
+          Id: { type: "number" },
+          IsActive: { type: "number" },
+        },
+      },
+    },
+  })
+  async getFileTypes() {
+    return await this.lookupsService.getFileTypes();
+  }
+
+  @Get("cities")
+  @ApiOperation({
+    summary: "Fanavaran cities lookup",
+    description: "Returns city codes from common/base-info/cities.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran cities lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async cities() {
+    return await this.lookupsService.getCities();
+  }
+
+  @Get("provinces")
+  @ApiOperation({
+    summary: "Fanavaran provinces lookup",
+    description: "Returns province codes from common/base-info/provinces.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran provinces lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async provinces() {
+    return await this.lookupsService.getProvinces();
+  }
+
+  @Get("dmg-case-type")
+  @ApiOperation({
+    summary: "Fanavaran damage case type lookup",
+    description: "Returns damage case type codes from car/code-list/dmg-case-type.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran damage case type lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async dmgCaseType() {
+    return await this.lookupsService.getDmgCaseType();
+  }
+
+  @Get("dmg-history-status")
+  @ApiOperation({
+    summary: "Fanavaran damage history status lookup",
+    description:
+      "Returns damage history status codes from car/code-list/dmg-case-history-status.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran damage history status lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async dmgHistoryStatus() {
+    return await this.lookupsService.getDmgHistoryStatus();
+  }
+
+  @Get("inquiry-by-vin")
+  @ApiOperation({
+    summary: "Fanavaran vehicle inquiry by VIN",
+    description:
+      "Returns vehicle details from Fanavaran for the given VIN number via car/vehicles/inquiry-by-vin.",
+  })
+  @ApiQuery({
+    name: "vin",
+    description: "Vehicle Identification Number (VIN)",
+    example: "IRNKAEK4150012345",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran vehicle inquiry data for the VIN",
+    schema: { type: "object" },
+  })
+  async inquiryByVin(@Query("vin") vin: string) {
+    return await this.lookupsService.inquiryByVin(vin);
+  }
+
+  @Get("fanavaran")
+  @ApiOperation({
+    summary: "List configured Fanavaran remote lookups",
+    description:
+      "Returns the lookup names available through /lookups/fanavaran/{lookupName}.",
+  })
+  async listFanavaranRemoteLookups() {
+    return this.lookupsService.listFanavaranRemoteLookups().map((lookup) => ({
+      name: lookup.name,
+      cacheFile: lookup.cacheFile,
+      url: lookup.url,
+    }));
+  }
+
+  @Get("fanavaran/:lookupName")
+  @ApiOperation({
+    summary: "Fetch a Fanavaran remote lookup by name",
+    description:
+      "Generic cached Fanavaran lookup fetcher for configured lookup names, including GEN.08 expertise lookups.",
+  })
+  @ApiParam({
+    name: "lookupName",
+    description:
+      "Configured Fanavaran lookup name, for example inspection-place, drop-amount-status, car-components, accident-level, expert-status",
+  })
+  @ApiOkResponse({
+    description: "Returns cached or live Fanavaran lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getFanavaranRemoteLookup(@Param("lookupName") lookupName: string) {
+    return await this.lookupsService.getClientRemoteLookup(lookupName);
+  }
+
   @Get("accident-way")
   @ApiOkResponse({
-    description: "Returns accident way options for the add-accident-fields step",
+    description:
+      "Returns accident way options for the add-accident-fields step",
     schema: {
       type: "array",
       items: {
@@ -163,6 +411,7 @@ export class LookupsController {
     schema: {
       type: "object",
       properties: {
+        client: { type: "string", example: "tejaratno" },
         accidentWay: {
           type: "array",
           items: {
@@ -203,5 +452,75 @@ export class LookupsController {
   async getAccidentFields() {
     return await this.lookupsService.getAccidentFields();
   }
+
+  @Get("my-policies")
+  @ApiOperation({
+    summary: "My policies inquiry",
+    description:
+      "Returns the list of policies for the given national code via common/Policies/inquiry-my-policies.",
+  })
+  @ApiQuery({
+    name: "nationalCode",
+    description: "National code of the insured person",
+    example: "0012345678",
+  })
+  @ApiQuery({
+    name: "insuranceLineId",
+    description: "Insurance line ID (default: 5 for car)",
+    required: false,
+    example: 5,
+  })
+  @ApiOkResponse({
+    description: "Returns list of policies",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async myPolicies(
+    @Query("nationalCode") nationalCode: string,
+    @Query("insuranceLineId") insuranceLineId?: number,
+  ) {
+    return await this.lookupsService.myPolicies(
+      nationalCode,
+      insuranceLineId ?? 5,
+    );
   }
 
+  @Get("third-party-policy/:policyId")
+  @ApiOperation({
+    summary: "Third-party car policy inquiry by policy ID",
+    description:
+      "Returns third-party car insurance policy details for the given policy ID via car/third-party-car-policies/{policyId}.",
+  })
+  @ApiParam({
+    name: "policyId",
+    description: "Fanavaran policy ID",
+    example: 12345,
+  })
+  @ApiOkResponse({
+    description: "Returns third-party policy details",
+    schema: { type: "object" },
+  })
+  async thirdPartyPolicyById(
+    @Param("policyId", ParseIntPipe) policyId: number,
+  ) {
+    return await this.lookupsService.thirdPartyPolicyById(policyId);
+  }
+
+  @Get("body-policy/:policyId")
+  @ApiOperation({
+    summary: "Vehicle hull (body) policy inquiry by policy ID",
+    description:
+      "Returns vehicle hull (body) insurance policy details for the given policy ID via car/vehicle-hull-policies/{policyId}.",
+  })
+  @ApiParam({
+    name: "policyId",
+    description: "Fanavaran policy ID",
+    example: 12345,
+  })
+  @ApiOkResponse({
+    description: "Returns body policy details",
+    schema: { type: "object" },
+  })
+  async bodyPolicyById(@Param("policyId", ParseIntPipe) policyId: number) {
+    return await this.lookupsService.bodyPolicyById(policyId);
+  }
+}