YARA-1133

Reviewed-on: Yara724/api#217

.env.example

@@ -5,6 +5,10 @@ NODE_ENV =
 PORT =
 CLIENT_ID =
 CLIENT_NAME =
+FANAVARAN_CLIENT=parsian
+INSURANCE_CORP_ID='شرکت بيمه پارسيان(بيمه گر)'
+CLAIM_V2_TOTAL_PAYMENT_CAP_ENABLED=false
+CLAIM_V2_TOTAL_PAYMENT_CAP_TOMAN=53000000
 # ---------------------------------------------
 # 🌐 Application URLs
 # ---------------------------------------------
@@ -63,6 +67,23 @@ AUTH_SMS_TEMPLATE =
 EXP_OTP_TIME =
 FAKE_OTP =
 
+# ---------------------------------------------
+# 🌐 Proxy Configuration (Local Development Only)
+# ---------------------------------------------
+# NOTE: These proxy settings are for local development only.
+# When deploying to the server, comment out or remove these lines
+# as the server IP is already whitelisted by Fanavaran.
+# SOCKS_PROXY_HOST = localhost
+# SOCKS_PROXY_PORT = 6565
+
+# ---------------------------------------------
+# 🏢 Fanavaran Insurance Corp
+# ---------------------------------------------
+# Caption from Fanavaran insurance-corp lookup used to resolve InsuranceCorpId
+# for damage-case payloads. Must match a Caption in the insurance-corp code-list.
+# Example: "شرکت بيمه تجارت نو"
+INSURANCE_CORP_ID =
+
 # ---------------------------------------------
 # ⚙️  Application Features / Flags
 # ---------------------------------------------

.woodpecker.yml

@@ -10,8 +10,11 @@ when:
 skip_clone: true
 
 variables:
+  - &host_workspace /data/1-deploy/gitea/yara724/api
+  - &workspace_volume /data/1-deploy/gitea/yara724/api:/workspace
+  - &host_ssh /home/talieh/.ssh:/root/.ssh:ro
   - &pipeline_env
-    WORKSPACE: /data/1-delploy/gitea/yara724/api
+    WORKSPACE: *host_workspace
     PROJECT_NAME: Yara724 API
     ENVIRONMENT: Development
     APPLICATION_URL: https://y724-user.ittalie.ir/api
@@ -23,41 +26,46 @@ variables:
 
 steps:
   pull:
-    image: alpine/git:latest
+    image: docker.arvancloud.ir/alpine/git:latest
     environment:
       <<: *pipeline_env
+      GIT_SSH_COMMAND: ssh -o UserKnownHostsFile=/tmp/known_hosts -o StrictHostKeyChecking=yes
     volumes:
-      - /data/1-delploy/gitea/yara724/api:/workspace
+      - *workspace_volume
+      - *host_ssh
     commands:
+      - git config --global --add safe.directory /workspace
+      - mkdir -p /tmp && ssh-keyscan -H git.ittalie.com >> /tmp/known_hosts
       - cd /workspace
       - git pull origin main
       - date +%s > /workspace/.wp-deploy-start
 
   deploy:
-    image: docker:24-cli
+    image: docker.arvancloud.ir/docker:24-cli
     environment:
       <<: *pipeline_env
     volumes:
       - /var/run/docker.sock:/var/run/docker.sock
-      - /data/1-delploy/gitea/yara724/api:/workspace
+      - *workspace_volume
     commands:
       - cd /workspace
       - docker compose -f docker-compose.yml up -d --build
 
   notify-success:
-    image: alpine:3.20
+    image: docker.arvancloud.ir/alpine:3.20
     environment:
       <<: *pipeline_env
       ROCKETCHAT_WEBHOOK:
         from_secret: rocketchat_webhook
     volumes:
-      - /data/1-delploy/gitea/yara724/api:/workspace
+      - *workspace_volume
     when:
       - status: success
     commands:
       - apk add --no-cache curl jq git > /dev/null
       - |
         set -euo pipefail
+        git config --global --add safe.directory /workspace
         cd /workspace
 
         COMMIT_HASH="$(git rev-parse --short HEAD)"
@@ -69,20 +77,20 @@ steps:
         COMMIT_2="$(git log -2 --pretty=format:'%s' | tail -n1)"
         COMMIT_3="$(git log -3 --pretty=format:'%s' | tail -n1)"
 
-        TITLE="✅ ${PROJECT_NAME} - ${ENVIRONMENT} ✅"
-        TEXT="🌐 **URL**: ${APPLICATION_URL}
+        TITLE="✅ $PROJECT_NAME - $ENVIRONMENT ✅"
+        TEXT="🌐 **URL**: $APPLICATION_URL
 
-        🔖 **Commit Hash**: [${COMMIT_HASH}](${GIT_COMMIT_URL}${COMMIT_HASH})
+        🔖 **Commit Hash**: [$COMMIT_HASH]($GIT_COMMIT_URL$COMMIT_HASH)
 
         📝 **Recent Changes**:
 
-        • ${COMMIT_1}
+        • $COMMIT_1
 
-        • ${COMMIT_2}
+        • $COMMIT_2
 
-        • ${COMMIT_3}
+        • $COMMIT_3
 
-        ⏱️ **Deployment Duration**: ${DEPLOY_DURATION}s"
+        ⏱️ **Deployment Duration**: $${DEPLOY_DURATION}s"
 
         payload="$(jq -n \
           --arg title "$TITLE" \
@@ -94,31 +102,32 @@ steps:
         rm -f /workspace/.wp-deploy-start
 
   notify-failure:
-    image: alpine:3.20
+    image: docker.arvancloud.ir/alpine:3.20
     environment:
       <<: *pipeline_env
       ROCKETCHAT_WEBHOOK:
         from_secret: rocketchat_webhook
     volumes:
-      - /data/1-delploy/gitea/yara724/api:/workspace
+      - *workspace_volume
     when:
       - status: failure
     commands:
       - apk add --no-cache curl jq git > /dev/null
       - |
         set -euo pipefail
+        git config --global --add safe.directory /workspace
         cd /workspace
 
         COMMIT_HASH="$(git rev-parse --short HEAD 2>/dev/null || echo unknown)"
-        TITLE="💥 ${PROJECT_NAME} - ${ENVIRONMENT} 💥"
+        TITLE="💥 $PROJECT_NAME - $ENVIRONMENT 💥"
         TEXT="━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
         🌐 **Application URL**
 
-        ${APPLICATION_URL}
+        $APPLICATION_URL
 
         🔖 **Commit**
 
-        \`${COMMIT_HASH}\`
+        \`$COMMIT_HASH\`
 
         ⚠️ **Pipeline failed** — check Woodpecker for the failing step.
         ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━"

docs/external-api-curls.md

@@ -274,6 +274,20 @@ curl -X GET "$FANAVARAN_BIME_URL/car/code-list/accident-culprit-type" \
   -H "ContractId: $CONTRACT_ID" \
   -H "Location: $LOCATION" \
   -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/vehicle-kinds" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/vehicles/inquiry-by-vin?vin=IRNKAEK4150012345" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
 ```
 
 ### 3B. Policy Inquiry By National Code

package.json

@@ -45,6 +45,7 @@
     "pdfkit": "^0.19.1",
     "reflect-metadata": "^0.2.2",
     "rxjs": "^7.8.1",
+    "socks-proxy-agent": "^8.0.4",
     "svg-captcha": "^1.4.0"
   },
   "devDependencies": {

src/Types&Enums/role.enum.ts

@@ -9,4 +9,5 @@ export enum RoleEnum {
   FILE_MAKER = "file_maker",
   FILE_REVIEWER = "file_reviewer",
   SUPER_ADMIN = "super_admin",
+  CALL_CENTER = "call_center",
 }

src/ai/ai.module.ts

@@ -1,9 +1,8 @@
-import { HttpModule } from "@nestjs/axios";
 import { Module } from "@nestjs/common";
 import { AiService } from "./ai.service";
 
 @Module({
-  imports: [HttpModule],
+  imports: [],
   providers: [AiService],
   exports: [AiService],
 })

src/app.module.ts

@@ -1,7 +1,8 @@
 import { join } from "node:path";
 import { APP_INTERCEPTOR, APP_PIPE } from "@nestjs/core";
 import { Module } from "@nestjs/common";
-import { ConfigService } from "@nestjs/config";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { HttpModule } from "@nestjs/axios";
 import { UnicodeDigitsNormalizeInterceptor } from "./common/interceptors/unicode-digits-normalize.interceptor";
 import { MongooseModule } from "@nestjs/mongoose";
 import { ServeStaticModule } from "@nestjs/serve-static";
@@ -28,9 +29,15 @@ import { WorkflowStepManagementModule } from "./workflow-step-management/workflo
 import { DatabaseModule } from "./core/database/database.module";
 import { AppConfigModule } from "./core/config/config.module";
 import { SuperAdminModule } from "./super-admin/super-admin.module";
+import { createHttpModuleOptions } from "./core/config/http-proxy.factory";
 
 @Module({
   imports: [
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
     AppConfigModule,
     DatabaseModule,
     CronModule,

src/auth/auth-services/actor.auth.service.ts

@@ -29,6 +29,7 @@ import { FieldExpertDbService } from "src/users/entities/db-service/field-expert
 import { RegistrarDbService } from "src/users/entities/db-service/registrar.db.service";
 import { FileMakerDbService } from "src/users/entities/db-service/file-maker.db.service";
 import { FileReviewerDbService } from "src/users/entities/db-service/file-reviewer.db.service";
+import { CallCenterAgentDbService } from "src/users/entities/db-service/call-center-agent.db.service";
 import { HashService } from "src/utils/hash/hash.service";
 import { OtpGeneratorService } from "src/sms-orchestration/otp-generator.service";
 import { SuperAdminDbService } from "src/super-admin/entities/db-service/super-admin.db.service";
@@ -58,6 +59,7 @@ export class ActorAuthService {
     private readonly fileMakerDbService: FileMakerDbService,
     private readonly fileReviewerDbService: FileReviewerDbService,
     private readonly superAdminDbService: SuperAdminDbService,
+    private readonly callCenterAgentDbService: CallCenterAgentDbService,
   ) {}
 
   // TODO convrt to class for dynamic controller
@@ -123,6 +125,14 @@ export class ActorAuthService {
           });
         else res = await this.superAdminDbService.findByLoginIdentifier(username);
         break;
+      case RoleEnum.CALL_CENTER:
+        if (username == null && userId)
+          res = await this.callCenterAgentDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else
+          res = await this.callCenterAgentDbService.findByLoginIdentifier(username);
+        break;
       default:
         return null;
     }

src/claim-request-management/claim-request-management.module.ts

@@ -1,5 +1,8 @@
 import { Module } from "@nestjs/common";
 import { MongooseModule } from "@nestjs/mongoose";
+import { HttpModule } from "@nestjs/axios";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 import { AiModule } from "src/ai/ai.module";
 import { SandHubModule } from "src/sand-hub/sand-hub.module";
 import { RequestManagementModule } from "src/request-management/request-management.module";
@@ -52,13 +55,16 @@ import { ClientModule } from "src/client/client.module";
 import { ClaimAccessGuard } from "src/auth/guards/claim-access.guard";
 import { JwtModule } from "@nestjs/jwt";
 import { MediaPolicyModule } from "src/media-policy/media-policy.module";
-import { HttpModule } from "@nestjs/axios";
 import { FanavaranAuditModule } from "src/fanavaran/fanavaran-audit.module";
 import { FanavaranLookupModule } from "src/fanavaran/fanavaran-lookup.module";
 
 @Module({
   imports: [
-    HttpModule,
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
     FanavaranAuditModule,
     FanavaranLookupModule,
     PublicIdModule,

src/claim-request-management/claim-request-management.v2.controller.ts

@@ -13,6 +13,7 @@ import {
   Get,
   UseInterceptors,
   UploadedFile,
+  UploadedFiles,
 } from "@nestjs/common";
 import { readFile } from "node:fs/promises";
 import {
@@ -24,7 +25,7 @@ import {
   ApiBody,
   ApiConsumes,
 } from "@nestjs/swagger";
-import { FileInterceptor } from "@nestjs/platform-express";
+import { FileInterceptor, FilesInterceptor } from "@nestjs/platform-express";
 import { diskStorage } from "multer";
 import { extname } from "node:path";
 import { Types } from "mongoose";
@@ -188,8 +189,10 @@ export class ClaimRequestManagementV2Controller {
 
   /**
    * V2: User objection after expert resend (same intent as v1 PUT …/request/resend/:id/objection).
+   * Accepts multipart/form-data so optional supporting invoices can be attached in the same request.
    */
   @Put("request/:claimRequestId/objection")
+  @ApiConsumes("multipart/form-data")
   @ApiOperation({
     summary: "Submit user objection (V2)",
     description:
@@ -197,14 +200,38 @@ export class ClaimRequestManagementV2Controller {
       "(2) **Legacy resend:** active expert resend (`WAITING_FOR_USER_RESEND` @ `USER_EXPERT_RESEND`).\n\n" +
       "`objectionParts` may only reference **priced** repair lines (`factorNeeded=false`). Factor-only lines cannot be disputed until they have expert pricing.\n\n" +
       "After **`damageExpertReplyFinal`** exists (final reply following a prior objection), **no second objection** — owner uses **owner-insurer-approval/sign** to accept/reject and close the case.\n\n" +
-      "Stores `evaluation.objection`, clears partial/final owner approval fields, merges `newParts` into `damage.selectedParts`, returns case to `WAITING_FOR_DAMAGE_EXPERT`.",
+      "Stores `evaluation.objection`, clears partial/final owner approval fields, merges `newParts` into `damage.selectedParts`, returns case to `WAITING_FOR_DAMAGE_EXPERT`.\n\n" +
+      "**Invoices:** optionally attach up to 5 supporting documents (images/PDFs) as `invoices` file fields. Stored in `evaluation.objection.invoices[]` and visible to the reviewing expert.",
   })
   @ApiParam({
     name: "claimRequestId",
     description: "The claim case ID (MongoDB ObjectId)",
     example: "507f1f77bcf86cd799439011",
   })
-  @ApiBody({ type: UserObjectionV2Dto })
+  @ApiBody({
+    description:
+      "Objection payload as multipart form fields. `objectionParts` and `newParts` are JSON-encoded strings.",
+    schema: {
+      type: "object",
+      properties: {
+        objectionParts: {
+          type: "string",
+          description:
+            'JSON-encoded array of disputed priced parts. Example: `[{"partId":201,"reason":"Price too high"}]`',
+        },
+        newParts: {
+          type: "string",
+          description:
+            'JSON-encoded array of new parts to add. Example: `[{"partName":"سپر جلو","side":"front"}]`',
+        },
+        invoices: {
+          type: "array",
+          items: { type: "string", format: "binary" },
+          description: "Up to 5 supporting invoice or document files (image or PDF).",
+        },
+      },
+    },
+  })
   @ApiResponse({ status: 200, description: "Objection stored" })
   @ApiResponse({
     status: 400,
@@ -213,17 +240,35 @@ export class ClaimRequestManagementV2Controller {
   @ApiResponse({ status: 403, description: "Not the claim owner" })
   @ApiResponse({ status: 404, description: "Claim not found" })
   @ApiResponse({ status: 409, description: "Objection already submitted" })
+  @UseInterceptors(
+    FilesInterceptor("invoices", 5, {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-objection-invoices",
+        filename: (req, file, callback) => {
+          const unique = Date.now() + "-" + Math.round(Math.random() * 1e6);
+          const ex = extname(file.originalname);
+          callback(null, `objection-invoice-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
   async submitUserObjectionV2(
     @Param("claimRequestId") claimRequestId: string,
     @Body() body: UserObjectionV2Dto,
     @CurrentUser() user: any,
+    @UploadedFiles() invoices?: Express.Multer.File[],
   ) {
+    for (const file of invoices ?? []) {
+      await this.mediaPolicyService.assertForClaim(file, claimRequestId, "image");
+    }
     try {
       return await this.claimRequestManagementService.handleUserObjectionV2(
         claimRequestId,
         body,
         user.sub,
         user,
+        invoices,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;

src/claim-request-management/dto/select-other-parts-v2.dto.ts

@@ -106,14 +106,16 @@ export class SelectOtherPartsV2ResponseDto {
   @ApiProperty({
     description: 'Sheba number (masked for security)',
     example: 'IR12************1234',
+    required: false,
   })
-  shebaNumber: string;
+  shebaNumber?: string;
 
   @ApiProperty({
     description: 'National code of owner (masked)',
     example: '12******90',
+    required: false,
   })
-  nationalCodeOfOwner: string;
+  nationalCodeOfOwner?: string;
 
   @ApiProperty({
     description: 'Current workflow step',

src/claim-request-management/dto/user-objection-v2.dto.ts

@@ -1,5 +1,5 @@
 import { ApiPropertyOptional } from "@nestjs/swagger";
-import { Type } from "class-transformer";
+import { Type, Transform } from "class-transformer";
 import {
   IsArray,
   IsOptional,
@@ -10,23 +10,52 @@ import { HasObjectionEntriesConstraint } from "src/common/validators/has-objecti
 import { NewPartDto, UserObjectionPartDto } from "./user-objection.dto";
 
 /**
- * V2 user objection body — same shape as v1 {@link UserObjectionDto}
- * with nested validation enabled for the v2 controller pipeline.
+ * V2 user objection body — submitted as multipart/form-data.
+ * `objectionParts` and `newParts` are JSON-encoded strings in the form fields.
+ * Optional `invoices` files are uploaded as a `invoices` file array.
  */
 export class UserObjectionV2Dto {
-  @ApiPropertyOptional({ type: [UserObjectionPartDto] })
+  @ApiPropertyOptional({
+    type: [UserObjectionPartDto],
+    description:
+      "JSON-encoded array of disputed priced parts. Pass as a JSON string in the multipart field.",
+  })
   @Validate(HasObjectionEntriesConstraint)
   @IsOptional()
   @IsArray()
   @ValidateNested({ each: true })
   @Type(() => UserObjectionPartDto)
+  @Transform(({ value }) => {
+    if (typeof value === "string") {
+      try {
+        return JSON.parse(value);
+      } catch {
+        return value;
+      }
+    }
+    return value;
+  })
   objectionParts?: UserObjectionPartDto[];
 
-  @ApiPropertyOptional({ type: [NewPartDto] })
+  @ApiPropertyOptional({
+    type: [NewPartDto],
+    description:
+      "JSON-encoded array of new parts to add. Pass as a JSON string in the multipart field.",
+  })
   @Validate(HasObjectionEntriesConstraint)
   @IsOptional()
   @IsArray()
   @ValidateNested({ each: true })
   @Type(() => NewPartDto)
+  @Transform(({ value }) => {
+    if (typeof value === "string") {
+      try {
+        return JSON.parse(value);
+      } catch {
+        return value;
+      }
+    }
+    return value;
+  })
   newParts?: NewPartDto[];
 }

src/claim-request-management/entites/schema/claim-case.evaluation.schema.ts

@@ -180,6 +180,27 @@ export class ClaimUserObjectionNewPart {
 export const ClaimUserObjectionNewPartSchema =
   SchemaFactory.createForClass(ClaimUserObjectionNewPart);
 
+// ---------------------------------------------------------------------------
+// Objection invoice (supporting document uploaded alongside the objection)
+// ---------------------------------------------------------------------------
+
+@Schema({ _id: false })
+export class ClaimObjectionInvoice {
+  @Prop({ type: Types.ObjectId, default: () => new Types.ObjectId() })
+  fileId: Types.ObjectId;
+
+  @Prop({ type: String, required: true })
+  path: string;
+
+  @Prop({ type: String, required: true })
+  fileName: string;
+
+  @Prop({ type: Date, default: () => new Date() })
+  uploadedAt: Date;
+}
+export const ClaimObjectionInvoiceSchema =
+  SchemaFactory.createForClass(ClaimObjectionInvoice);
+
 /**
  * Full user objection payload (matches v1 DTO: objectionParts + newParts).
  * Stored on {@link ClaimEvaluation.objection}.
@@ -194,6 +215,10 @@ export class ClaimUserObjectionPayload {
 
   @Prop({ type: Date, default: () => new Date() })
   submittedAt?: Date;
+
+  /** Optional supporting invoices uploaded at objection time. */
+  @Prop({ type: [ClaimObjectionInvoiceSchema], default: [] })
+  invoices?: ClaimObjectionInvoice[];
 }
 export const ClaimUserObjectionPayloadSchema =
   SchemaFactory.createForClass(ClaimUserObjectionPayload);

src/claim-request-management/entites/schema/claim-cases.schema.ts

@@ -86,6 +86,15 @@ export class FanavaranSyncStage {
 
   @Prop({ type: MongooseSchema.Types.Mixed })
   response?: unknown;
+
+  @Prop({ type: Number, default: 0 })
+  retryCount?: number;
+
+  @Prop({ type: Number, default: 2 })
+  maxRetries?: number;
+
+  @Prop({ type: Date })
+  nextRetryAt?: Date;
 }
 export const FanavaranSyncStageSchema =
   SchemaFactory.createForClass(FanavaranSyncStage);

src/claim-request-management/expert-initiated-claim.mirror.controller.ts

@@ -4,9 +4,12 @@ import {
   Body,
   Controller,
   Get,
+  HttpException,
+  InternalServerErrorException,
   Param,
   Patch,
   Post,
+  Put,
   Query,
   UploadedFile,
   UseGuards,
@@ -516,6 +519,73 @@ Returns status of each item (uploaded/captured or not).
     );
   }
 
+  // ─── Owner signature on expert pricing ───────────────────────────────────────
+
+  @Put("claim-sign/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    description: "Signature file, agreement, and branch",
+    schema: {
+      type: "object",
+      required: ["sign", "agree", "branchId"],
+      properties: {
+        sign: { type: "string", format: "binary", description: "Signature image" },
+        agree: { type: "boolean", description: "true to accept, false to reject" },
+        branchId: { type: "string", description: "Insurer branch ID" },
+      },
+    },
+  })
+  @ApiOperation({
+    summary: "Owner signature on expert pricing (Flow 3 — expert acts on behalf of user)",
+    description:
+      "Field expert submits the damaged party's signature during the final approval stage. " +
+      "Delegates to the same service method as the user sign endpoint; the expert's " +
+      "identity is resolved to the claim owner via `resolveClaimEffectiveUserId`.",
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-sign",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const base = file.originalname.split(/[.,\s-]/)[0] || "sign";
+          callback(null, `${base}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  async submitOwnerSign(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body("agree") agree: string | boolean,
+    @Body("branchId") branchId: string,
+    @CurrentUser() expert: any,
+    @UploadedFile() sign: Express.Multer.File,
+  ) {
+    await this.mediaPolicyService.assertForClaim(sign, claimRequestId, "image");
+    const agreed =
+      typeof agree === "string"
+        ? agree === "true" || agree === "1"
+        : Boolean(agree);
+    try {
+      return await this.claimRequestManagementService.submitOwnerInsurerApprovalSignV2(
+        claimRequestId,
+        agreed,
+        typeof branchId === "string" ? branchId : "",
+        sign,
+        expert.sub,
+        expert,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit signature",
+      );
+    }
+  }
+
   @Patch("car-capture/:claimRequestId")
   @ApiConsumes("multipart/form-data")
   @UseInterceptors(

src/common/auth/guards/auth.guard.ts

@@ -20,7 +20,9 @@ export class AuthGuard implements CanActivate {
     }
     try {
       const payload: JwtPayload =
-        await this.jwtService.verifyAsync<JwtPayload>(token);
+        await this.jwtService.verifyAsync<JwtPayload>(token, {
+          secret: `${process.env.JWT_SECRET}`,
+        });
       request["user"] = payload;
     } catch {
       throw new UnauthorizedException("Invalid or expired token");

src/core/config/fanavaran-client.config.ts

@@ -37,6 +37,7 @@ export interface FanavaranPayloadDefaults {
   AccidentReportTypeId: number;
   AccidentVehicleUsedId: number;
   ClaimExpertId: number;
+  ExpertiseClaimExpertId: number;
   CompensationReferenceId: number;
   CulpritLicenceTypeId: number;
   CulpritTypeId: number;
@@ -74,7 +75,8 @@ const FANAVARAN_CLIENT_PROFILES: Record<
       AccidentCityId: 701,
       AccidentReportTypeId: 155,
       AccidentVehicleUsedId: 1,
-      ClaimExpertId: 1589,
+      ClaimExpertId: 4543092,
+      ExpertiseClaimExpertId: 4543092,
       CompensationReferenceId: 167,
       CulpritLicenceTypeId: 2,
       CulpritTypeId: 337,
@@ -84,7 +86,7 @@ const FANAVARAN_CLIENT_PROFILES: Record<
       PlaqueSampleId: 10,
       DriverIsOwner: 0,
       FaultPercent: 100,
-      ClaimFileTypeId: 70,
+      ClaimFileTypeId: 23,
     },
   },
   parsian: {
@@ -103,6 +105,7 @@ const FANAVARAN_CLIENT_PROFILES: Record<
       AccidentReportTypeId: 155,
       AccidentVehicleUsedId: 1,
       ClaimExpertId: 154,
+      ExpertiseClaimExpertId: 29,
       CompensationReferenceId: 167,
       CulpritLicenceTypeId: 2,
       CulpritTypeId: 337,

src/core/config/http-proxy.factory.ts

@@ -0,0 +1,26 @@
+import { ConfigService } from "@nestjs/config";
+import { HttpModuleOptions } from "@nestjs/axios";
+import { SocksProxyAgent } from "socks-proxy-agent";
+
+/**
+ * Shared HttpModule.registerAsync factory that applies the SOCKS proxy
+ * when SOCKS_PROXY_HOST + SOCKS_PROXY_PORT env vars are set.
+ * Used by every module that imports HttpModule.
+ */
+export function createHttpModuleOptions(
+  configService: ConfigService,
+): HttpModuleOptions | Promise<HttpModuleOptions> {
+  const socksHost = configService.get<string>("SOCKS_PROXY_HOST");
+  const socksPort = configService.get<string>("SOCKS_PROXY_PORT");
+
+  if (socksHost && socksPort) {
+    const proxyUrl = `socks5://${socksHost}:${socksPort}`;
+    const agent = new SocksProxyAgent(proxyUrl);
+    return {
+      httpsAgent: agent,
+      httpAgent: agent,
+      proxy: false,
+    };
+  }
+  return {};
+}

src/expert-blame/expert-blame.service.ts

@@ -1871,6 +1871,7 @@ export class ExpertBlameService {
             link: this.smsOrchestrationService.buildBlamePartyLink(
               requestIdToken,
               role,
+              "v1",
             ),
           });
         }
@@ -2065,6 +2066,7 @@ export class ExpertBlameService {
             link: this.smsOrchestrationService.buildBlamePartyLink(
               requestIdToken,
               linkRole,
+              "v1",
             ),
           });
         }

src/expert-claim/expert-claim.module.ts

@@ -1,5 +1,7 @@
 import { HttpModule } from "@nestjs/axios";
 import { Module } from "@nestjs/common";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 import { MongooseModule } from "@nestjs/mongoose";
 import { AiModule } from "src/ai/ai.module";
 import { AuthModule } from "src/auth/auth.module";
@@ -21,7 +23,11 @@ import { ExpertClaimService } from "./expert-claim.service";
 
 @Module({
   imports: [
-    HttpModule,
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
     SandHubModule,
     MongooseModule.forFeature([
       { name: ClaimFactorsImage.name, schema: ClaimFactorsImageSchema },

src/expert-claim/expert-claim.service.ts

@@ -372,6 +372,21 @@ export class ExpertClaimService {
     await enrichApproval("ownerInsurerApproval");
     await enrichApproval("ownerPricedPartsApproval");
 
+    // Resolve objection invoice paths to downloadable URLs.
+    const objection = ev.objection as Record<string, unknown> | undefined;
+    if (objection) {
+      const invoices = objection.invoices as Array<Record<string, unknown>> | undefined;
+      if (Array.isArray(invoices) && invoices.length > 0) {
+        ev.objection = {
+          ...objection,
+          invoices: invoices.map((inv) => ({
+            ...inv,
+            url: inv.path ? buildFileLink(inv.path as string) : undefined,
+          })),
+        };
+      }
+    }
+
     return ev;
   }
 
@@ -3149,7 +3164,7 @@ export class ExpertClaimService {
         receptor: ownerPhoneResend,
         fileKind: "claim",
         publicId: claim.publicId,
-        link: this.smsOrchestrationService.buildClaimLink(String(claim._id)),
+        link: this.smsOrchestrationService.buildClaimLink(String(claim._id), "v1"),
       });
     }
 
@@ -3447,21 +3462,11 @@ export class ExpertClaimService {
         fileKind: "claim",
         publicId: claim.publicId,
         expertLastName,
-        link: this.smsOrchestrationService.buildClaimLink(String(claim._id)),
+        link: this.smsOrchestrationService.buildClaimLink(String(claim._id), "v1"),
       });
     }
 
-    const fanavaranExpertise = !needsFactorUpload
-      ? await this.claimRequestManagementService.autoSubmitFanavaranExpertiseOnExpertReply(
-          claimRequestId,
-        )
-      : {
-          attempted: false,
-          submitted: false,
-          skipped: true,
-          skipReason:
-            "Expertise submit waits until factor-needed repair lines are validated.",
-        };
+    // Fanavaran expertise is now triggered on owner final sign, not here.
 
     return {
       claimRequestId,
@@ -3475,7 +3480,6 @@ export class ExpertClaimService {
       mixedPricingAndFactors: mixedFactorAndPrice,
       allPartsFactorNeeded: !!needsFactorUpload && !!allFactorLines,
       isFinalReplyAfterObjection,
-      fanavaranExpertise,
     };
   }
 
@@ -3712,14 +3716,19 @@ export class ExpertClaimService {
     let claims: any[] = [];
     if (actor.role === RoleEnum.FIELD_EXPERT) {
       const expertOid = new Types.ObjectId(actor.sub);
+      // Exclude V4/V5 blame files — same rule as getFieldExpertClaimListV2.
       const expertBlameIds = await this.blameRequestDbService
         .find(
-          { expertInitiated: true, initiatedByFieldExpertId: expertOid },
+          {
+            expertInitiated: true,
+            initiatedByFieldExpertId: expertOid,
+            isMadeByFileMaker: { $ne: true },
+          },
           { select: "_id", lean: true },
         )
         .then((docs) => docs.map((d) => (d as { _id: unknown })._id));
       const claimOr: Record<string, unknown>[] = [
-        { initiatedByFieldExpertId: expertOid },
+        { initiatedByFieldExpertId: expertOid, requiresFileMakerApproval: { $ne: true } },
       ];
       if (expertBlameIds.length > 0) {
         claimOr.push({ blameRequestId: { $in: expertBlameIds } });
@@ -4048,15 +4057,22 @@ export class ExpertClaimService {
     query: ListQueryV2Dto = {},
   ): Promise<GetClaimListV2ResponseDto> {
     const expertOid = new Types.ObjectId(actor.sub);
+    // Exclude V4/V5 blame files (isMadeByFileMaker=true) — those belong to
+    // the FILE_MAKER/FILE_REVIEWER flows, not the V3 field-expert flow.
     const expertBlameIds = await this.blameRequestDbService
       .find(
-        { expertInitiated: true, initiatedByFieldExpertId: expertOid },
+        {
+          expertInitiated: true,
+          initiatedByFieldExpertId: expertOid,
+          isMadeByFileMaker: { $ne: true },
+        },
         { select: "_id", lean: true },
       )
       .then((docs) => docs.map((d) => (d as { _id: unknown })._id));
 
     const claimOr: Record<string, unknown>[] = [
-      { initiatedByFieldExpertId: expertOid },
+      // Direct claim link: exclude V5 claims that require FileMaker approval
+      { initiatedByFieldExpertId: expertOid, requiresFileMakerApproval: { $ne: true } },
     ];
     if (expertBlameIds.length > 0) {
       claimOr.push({ blameRequestId: { $in: expertBlameIds } });
@@ -4734,9 +4750,20 @@ export class ExpertClaimService {
             "This file has been taken by another reviewer.",
           );
         }
-      } else if (!claimCaseInitiatedByFieldExpert(claim, actor, linkedBlame)) {
+      } else {
+        // FIELD_EXPERT: V3 flow only. Reject V4/V5 files (isMadeByFileMaker)
+        // even if their ID matches initiatedByFieldExpertId on the blame —
+        // those are FILE_MAKER files, accessible via the FILE_MAKER role only.
+        const isV4V5Blame = !!(linkedBlame as any)?.isMadeByFileMaker;
+        if (isV4V5Blame) {
+          throw new ForbiddenException(
+            "Field experts can only access V3 expert-initiated files.",
+          );
+        }
+        if (!claimCaseInitiatedByFieldExpert(claim, actor, linkedBlame)) {
           throw new ForbiddenException("This claim is not accessible to you.");
         }
+      }
       // Fall through to the detail build below (skip the damage-expert gate)
     } else if (actor.role !== RoleEnum.FILE_MAKER) {
       const isResendPending =
@@ -4998,6 +5025,10 @@ export class ExpertClaimService {
       if (enrichedEvaluation.priceDrop !== undefined) {
         evaluationForApi.priceDrop = enrichedEvaluation.priceDrop;
       }
+      // objection: include when present so experts can see the disputed parts and any attached invoices.
+      if (enrichedEvaluation.objection !== undefined) {
+        evaluationForApi.objection = enrichedEvaluation.objection;
+      }
       if (Object.keys(evaluationForApi).length === 0) {
         evaluationForApi = undefined;
       }

src/expert-claim/expert-claim.v2.controller.ts

@@ -1,3 +1,4 @@
+import { readFile } from "node:fs/promises";
 import {
   Body,
   Controller,
@@ -117,6 +118,21 @@ export class ExpertClaimV2Controller {
     return this.claimRequestManagementService.getOuterPartsCatalogV2(carType);
   }
 
+  @Get("inner-parts-catalog")
+  @ApiOperation({
+    summary: "Get inner parts catalog",
+    description: "Returns the full list of inner car parts from the static catalog.",
+  })
+  @ApiResponse({ status: 200, description: "Inner parts catalog (object keyed by part name)" })
+  async getInnerPartsCatalog() {
+    const raw = await readFile(`${process.cwd()}/src/static/car-part.json`, "utf-8");
+    try {
+      return JSON.parse(raw);
+    } catch {
+      return raw;
+    }
+  }
+
   @Get("branches")
   @ApiOperation({
     summary: "List insurer branches for this damage expert (V2)",

src/expert-insurer/expert-insurer.controller.ts

@@ -240,6 +240,23 @@ export class ExpertInsurerController {
     );
   }
 
+  @Get("files/:publicId/timeline")
+  @ApiParam({ name: "publicId" })
+  @ApiOperation({
+    summary: "Activity timeline for a case",
+    description:
+      "Returns a chronological list of all history events for the blame and/or claim associated with the given publicId. Each event has: source, type, timestamp, actor, metadata.",
+  })
+  async getFileTimeline(
+    @CurrentUser() insurer,
+    @Param("publicId") publicId: string,
+  ) {
+    return await this.expertInsurerService.getFileTimeline(
+      insurer.clientKey,
+      publicId,
+    );
+  }
+
   @Get("files/:publicId")
   @ApiParam({ name: "publicId" })
   async getFileDetailsByPublicId(

src/expert-insurer/expert-insurer.service.ts

@@ -75,6 +75,7 @@ import {
   extractExpertNamesFromBlame,
   extractExpertNamesFromClaim,
 } from "./helper/insurer.helper";
+import { getEventFaLabel } from "./helper/timeline-fa-labels";
 import { buildEnrichedDamagedParts } from "src/expert-claim/dto/claim-damaged-part.enricher";
 
 @Injectable()
@@ -2088,4 +2089,77 @@ export class ExpertInsurerService {
       waiting_for_documents_resend: counts.WAITING_FOR_DOCUMENT_RESEND ?? 0,
     };
   }
+
+  async getFileTimeline(
+    insurerId: string,
+    publicId: string,
+  ): Promise<{ publicId: string; events: object[] }> {
+    if (!publicId?.trim()) {
+      throw new BadRequestException("publicId is required");
+    }
+
+    const id = this.getClientId(insurerId);
+    const [blameFiles, claimFiles] = await Promise.all([
+      this.getClientBlameFiles(id),
+      this.getClientClaimFiles(id),
+    ]);
+
+    const blame = blameFiles.find(
+      (b) => String((b as any).publicId) === publicId,
+    );
+    const claim = claimFiles.find(
+      (c) => String((c as any).publicId) === publicId,
+    );
+
+    if (!blame && !claim) {
+      throw new NotFoundException("File not found for this publicId");
+    }
+
+    const events: object[] = [];
+
+    if (blame) {
+      const blameDoc = await this.blameRequestDbService.findById(
+        String((blame as any)._id),
+      );
+      const blameHistory: any[] = (blameDoc as any)?.history ?? [];
+      for (const ev of blameHistory) {
+        events.push({
+          source: "blame",
+          type: ev.type,
+          faLabel: getEventFaLabel(ev),
+          timestamp: ev.timestamp,
+          actor: ev.actor ?? null,
+          metadata: ev.metadata ?? null,
+        });
+      }
+    }
+
+    if (claim) {
+      const claimId = String((claim as any)._id);
+      const rows = (await this.claimCaseDbService.find(
+        { _id: new Types.ObjectId(claimId) },
+        { lean: true, select: "history createdAt" },
+      )) as Record<string, unknown>[];
+      const claimHistory: any[] = (rows[0] as any)?.history ?? [];
+      for (const ev of claimHistory) {
+        events.push({
+          source: "claim",
+          type: ev.type,
+          faLabel: getEventFaLabel(ev),
+          timestamp: ev.timestamp,
+          actor: ev.actor ?? null,
+          metadata: ev.metadata ?? null,
+        });
+      }
+    }
+
+    events.sort((a: any, b: any) => {
+      const ta = a.timestamp ? new Date(a.timestamp).getTime() : 0;
+      const tb = b.timestamp ? new Date(b.timestamp).getTime() : 0;
+      return ta - tb;
+    });
+
+    // Resolve insurer's client name for context if needed — just return raw events
+    return { publicId, events };
+  }
 }

src/expert-insurer/helper/timeline-fa-labels.ts

@@ -0,0 +1,196 @@
+/**
+ * Persian (Farsi) display labels for every timeline event `type` that can
+ * appear in a blame or claim history array.
+ *
+ * For generic `STEP_COMPLETED` / `V3_STEP_COMPLETED` events the label is
+ * derived from the `metadata.stepKey` value; those keys are listed at the
+ * bottom under STEP_KEY_FA_LABELS.
+ *
+ * Usage:
+ *   const label = EVENT_TYPE_FA_LABELS[event.type]
+ *             ?? resolveStepCompletedFaLabel(event)
+ *             ?? event.type;
+ */
+
+// ---------------------------------------------------------------------------
+// Blame-phase events  (recorded on BlameRequest.history)
+// ---------------------------------------------------------------------------
+export const EVENT_TYPE_FA_LABELS: Record<string, string> = {
+  // File creation
+  FILE_CREATED_BY_REGISTRAR: "پرونده توسط ثبت‌کننده ایجاد شد",
+  FILE_CREATED_BY_FIELD_EXPERT: "پرونده توسط کارشناس میدانی ایجاد شد",
+
+  // Expert link / OTP flow
+  LINK_SENT: "لینک ارسال شد",
+  PARTY_OTP_SENT: "کد تأیید ارسال شد",
+  PARTY_OTP_VERIFIED: "کد تأیید تأیید شد",
+  PARTY_OTPS_VERIFIED: "کدهای تأیید هر دو طرف تأیید شدند",
+  SECOND_PARTY_OTP_SENT: "کد تأیید طرف دوم ارسال شد",
+  SECOND_PARTY_OTP_VERIFIED_ADVANCED: "کد طرف دوم تأیید و پیشرفت انجام شد",
+
+  // Confession / accident type
+  FIRST_BLAME_CONFESSION_SUBMITTED: "اقرار اولیه طرف اول ثبت شد",
+  CAR_BODY_ACCIDENT_TYPE_SUBMITTED: "نوع تصادف بدنه خودرو ثبت شد",
+  AUTO_ADVANCED_TO_CAR_BODY_FORM: "پیشرفت خودکار به فرم بدنه خودرو",
+  AUTO_CONFESSION_SKIPPED: "مرحله اقرار به‌صورت خودکار رد شد",
+
+  // First video
+  FIRST_VIDEO_UPLOADED: "ویدیوی اول بارگذاری شد",
+
+  // Second party invitation
+  SECOND_PARTY_INVITED: "طرف دوم دعوت شد",
+
+  // Accident fields / expert in-person completion
+  ACCIDENT_FIELDS_SAVED_ADVANCED_TO_SIGNATURES:
+    "اطلاعات تصادف ذخیره و به مرحله امضاها پیشرفت شد",
+  EXPERT_COMPLETED_CAR_BODY_FORM_V2: "کارشناس فرم بدنه خودرو را تکمیل کرد",
+  EXPERT_COMPLETED_THIRD_PARTY_FORM_V2: "کارشناس فرم شخص ثالث را تکمیل کرد",
+  EXPERT_ADDED_LOCATIONS_V2: "کارشناس موقعیت مکانی را ثبت کرد",
+  EXPERT_UPLOADED_VIDEO_V2: "کارشناس ویدیو را بارگذاری کرد",
+  EXPERT_UPLOADED_VOICE_V2: "کارشناس صدا را بارگذاری کرد",
+
+  // Party rejection / disagreement
+  PARTY_REJECTED_EXPERT_DECISION: "طرف حساب با نظر کارشناس مخالفت کرد",
+  PARTIES_DISAGREED_ON_EXPERT_DECISION: "طرفین با نظر کارشناس توافق نکردند",
+
+  // Document resend (blame)
+  BLAME_DOCUMENT_RESEND_STARTED: "درخواست ارسال مجدد مدارک پرونده شروع شد",
+  BLAME_DOCUMENT_RESEND_CLEARED: "ارسال مجدد مدارک پرونده پاک‌سازی شد",
+
+  // Expert assignment (blame)
+  BLAME_ASSIGNED: "پرونده به کارشناس تخصیص داده شد",
+  AUTO_ASSIGNED_TO_EXPERT: "پرونده به‌صورت خودکار به کارشناس تخصیص یافت",
+
+  // Auto-assignment helpers
+  READY_FOR_EXPERT_EVALUATION: "پرونده آماده ارزیابی کارشناس شد",
+  SECOND_PARTY_DESCRIPTION_COMPLETED: "توضیحات طرف دوم تکمیل شد",
+
+  // V3 blame steps
+  V3_PARTY_SIGNATURE_RECORDED: "امضای طرف ثبت شد",
+  V3_ACCIDENT_FIELDS_SAVED: "اطلاعات تصادف ثبت شد",
+  V3_BLAME_ACCIDENT_VIDEO_UPLOADED: "ویدیوی تصادف بارگذاری شد",
+  V3_PARTY_VOICE_UPLOADED: "صدای طرف بارگذاری شد",
+  V3_PARTY_LOCATION_SAVED: "موقعیت مکانی طرف ذخیره شد",
+  V3_PARTY_DESCRIPTION_SAVED: "توضیحات طرف ذخیره شد",
+  V3_CAR_BODY_ACCIDENT_TYPE_SAVED: "نوع تصادف بدنه خودرو ذخیره شد",
+
+  // V5 blame steps
+  V5_BLAME_ACCIDENT_VIDEO_UPLOADED: "ویدیوی تصادف (نسخه ۵) بارگذاری شد",
+  V5_FILE_MAKER_APPROVED: "پرونده‌ساز پرونده را تأیید کرد",
+  V5_FILE_MAKER_REJECTED: "پرونده‌ساز پرونده را رد کرد",
+
+  // ---------------------------------------------------------------------------
+  // Claim-phase events  (recorded on ClaimCase.history)
+  // ---------------------------------------------------------------------------
+
+  // Claim creation
+  CLAIM_CREATED: "پرونده خسارت ایجاد شد",
+
+  // Expert assignment (claim)
+  CLAIM_ASSIGNED: "پرونده خسارت به کارشناس ارزیابی تخصیص داده شد",
+
+  // Expert actions on claim
+  EXPERT_RESEND_REQUESTED: "کارشناس درخواست ارسال مجدد مدارک داد",
+  EXPERT_RESEND_FULFILLED: "مدارک درخواستی ارسال شد",
+  IN_PERSON_VISIT_REQUESTED: "کارشناس بازدید حضوری درخواست کرد",
+  EXPERT_DAMAGED_PARTS_UPDATED: "کارشناس قطعات آسیب‌دیده را به‌روزرسانی کرد",
+
+  // Workflow steps (generic)
+  STEP_COMPLETED: "مرحله تکمیل شد",
+  V3_STEP_COMPLETED: "مرحله تکمیل شد",
+
+  // Documents & media
+  DOCUMENT_UPLOADED: "مدرک بارگذاری شد",
+  VIDEO_CAPTURE_UPLOADED: "تصویر ویدیویی بارگذاری شد",
+  ALL_FACTORS_UPLOADED_PENDING_VALIDATION:
+    "تمام فاکتورها بارگذاری شدند و در انتظار تأیید هستند",
+
+  // User responses
+  USER_OBJECTION_SUBMITTED: "اعتراض کاربر ثبت شد",
+  USER_RATING_SUBMITTED: "امتیاز کاربر ثبت شد",
+
+  // Owner insurer approval
+  OWNER_SIGNED_INSURER_APPROVAL: "صاحب خودرو قرارداد بیمه را امضا کرد",
+  OWNER_REJECTED_INSURER_APPROVAL_PRICING: "صاحب خودرو قیمت‌گذاری بیمه را رد کرد",
+  OWNER_SIGNED_PRICED_PARTS_PENDING_FACTOR_UPLOAD:
+    "صاحب خودرو قطعات قیمت‌گذاری‌شده را امضا کرد و در انتظار بارگذاری فاکتور",
+  OWNER_REJECTED_PRICED_PARTS_BEFORE_FACTORS:
+    "صاحب خودرو قطعات قیمت‌گذاری‌شده را پیش از فاکتور رد کرد",
+
+  // Fanavaran sync
+  FANAVARAN_AUTO_SUBMIT_SUCCEEDED: "ارسال خودکار به فناوران موفق بود",
+  FANAVARAN_AUTO_SUBMIT_FAILED: "ارسال خودکار به فناوران ناموفق بود",
+  FANAVARAN_EARLY_AUTO_SUBMIT_SUCCEEDED: "ارسال زودهنگام خودکار به فناوران موفق بود",
+  FANAVARAN_EARLY_AUTO_SUBMIT_FAILED: "ارسال زودهنگام خودکار به فناوران ناموفق بود",
+  FANAVARAN_EXPERTISE_AUTO_SUBMIT_SUCCEEDED:
+    "ارسال خودکار کارشناسی به فناوران موفق بود",
+  FANAVARAN_EXPERTISE_AUTO_SUBMIT_FAILED:
+    "ارسال خودکار کارشناسی به فناوران ناموفق بود",
+  FANAVARAN_ATTACHMENT_AUTO_SUBMIT_SUCCEEDED:
+    "ارسال خودکار پیوست به فناوران موفق بود",
+  FANAVARAN_ATTACHMENT_AUTO_SUBMIT_FAILED:
+    "ارسال خودکار پیوست به فناوران ناموفق بود",
+  FANAVARAN_DAMAGE_CASE_AUTO_SUBMIT_SUCCEEDED:
+    "ارسال خودکار پرونده خسارت به فناوران موفق بود",
+  FANAVARAN_DAMAGE_CASE_AUTO_SUBMIT_FAILED:
+    "ارسال خودکار پرونده خسارت به فناوران ناموفق بود",
+
+  // V5 claim
+  V5_HELD_FOR_FILE_MAKER_APPROVAL: "پرونده در انتظار تأیید پرونده‌ساز متوقف شد",
+};
+
+// ---------------------------------------------------------------------------
+// Persian labels for `metadata.stepKey` inside STEP_COMPLETED events
+// ---------------------------------------------------------------------------
+export const STEP_KEY_FA_LABELS: Record<string, string> = {
+  // Claim workflow steps
+  CLAIM_CREATED: "ایجاد پرونده خسارت",
+  SELECT_OUTER_PARTS: "انتخاب قطعات بیرونی آسیب‌دیده",
+  SELECT_OTHER_PARTS: "انتخاب سایر اطلاعات و قطعات",
+  CAPTURE_PART_DAMAGES: "عکس‌برداری از آسیب‌های قطعات",
+  UPLOAD_REQUIRED_DOCUMENTS: "بارگذاری مدارک مورد نیاز",
+  USER_SUBMISSION_COMPLETE: "ارسال اطلاعات توسط کاربر",
+  USER_EXPERT_RESEND: "ارسال مجدد مدارک توسط کاربر",
+  EXPERT_DAMAGE_ASSESSMENT: "ارزیابی خسارت توسط کارشناس",
+  EXPERT_FINAL_REPLY: "پاسخ نهایی کارشناس",
+  EXPERT_COST_EVALUATION: "ارزیابی هزینه توسط کارشناس",
+  OWNER_UPLOAD_FACTOR_DOCUMENTS: "بارگذاری فاکتورهای تعمیر توسط مالک",
+  INSURER_REVIEW: "بررسی توسط بیمه‌گر",
+  CLAIM_COMPLETED: "پرونده خسارت تکمیل شد",
+};
+
+/**
+ * For `STEP_COMPLETED` and `V3_STEP_COMPLETED` events whose final label
+ * depends on the `metadata.stepKey` value, this function returns the
+ * most specific Persian label available.
+ */
+export function resolveStepCompletedFaLabel(event: {
+  type: string;
+  metadata?: any;
+}): string | undefined {
+  if (
+    event.type !== "STEP_COMPLETED" &&
+    event.type !== "V3_STEP_COMPLETED"
+  ) {
+    return undefined;
+  }
+  const stepKey: string | undefined = event.metadata?.stepKey;
+  if (stepKey && STEP_KEY_FA_LABELS[stepKey]) {
+    return STEP_KEY_FA_LABELS[stepKey];
+  }
+  return "مرحله تکمیل شد";
+}
+
+/**
+ * Returns the best Persian label for any timeline event.
+ */
+export function getEventFaLabel(event: {
+  type: string;
+  metadata?: any;
+}): string {
+  return (
+    resolveStepCompletedFaLabel(event) ??
+    EVENT_TYPE_FA_LABELS[event.type] ??
+    event.type
+  );
+}

src/fanavaran/fanavaran-lookup.config.ts

@@ -76,6 +76,37 @@ export const FANAVARAN_REMOTE_LOOKUPS: FanavaranRemoteLookupDefinition[] = [
     url: `${FANAVARAN_LOOKUP_BASE_URL}/common/code-list/person-role`,
     cacheFile: "person-role.json",
   },
+  {
+    name: "insurance-corp",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/code-list/insurance-corp`,
+    cacheFile: "insurance-corp.json",
+  },
+  {
+    name: "file-types",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/base-info/file-types`,
+    cacheFile: "file-types.json",
+  },
+  // NEW LOOKUPS ADDED
+  {
+    name: "cities",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/base-info/cities`,
+    cacheFile: "cities.json",
+  },
+  {
+    name: "dmg-case-type",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/dmg-case-type`,
+    cacheFile: "dmg-case-type.json",
+  },
+  {
+    name: "dmg-history-status",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/dmg-case-history-status`,
+    cacheFile: "dmg-history-status.json",
+  },
+  {
+    name: "provinces",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/base-info/Provinces`,
+    cacheFile: "provinces.json",
+  },
 ];
 
 export const TEJARAT_STATIC_ACCIDENT_FILES = {

src/fanavaran/fanavaran-lookup.module.ts

@@ -1,9 +1,17 @@
 import { Module } from "@nestjs/common";
 import { HttpModule } from "@nestjs/axios";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 import { FanavaranLookupService } from "./fanavaran-lookup.service";
 
 @Module({
-  imports: [HttpModule],
+  imports: [
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
+  ],
   providers: [FanavaranLookupService],
   exports: [FanavaranLookupService],
 })

src/fanavaran/fanavaran-lookup.service.ts

@@ -183,24 +183,6 @@ export class FanavaranLookupService {
       this.logger.log(
         `[${clientKey}] Fanavaran lookup response status=${response.status} dataCount=${dataCount}`,
       );
-      this.logger.log(
-        `[${clientKey}] Fanavaran lookup raw response: ${JSON.stringify(
-          response.data,
-          null,
-          2,
-        )}`,
-      );
-
-      if (Array.isArray(response.data) && response.data.length > 0) {
-        const firstItem = response.data[0];
-        if (firstItem && typeof firstItem === "object") {
-          this.logger.log(
-            `[${clientKey}] Fanavaran lookup first item keys: ${Object.keys(
-              firstItem,
-            ).join(", ")}`,
-          );
-        }
-      }
 
       return response.data;
     } catch (error) {
@@ -255,6 +237,51 @@ export class FanavaranLookupService {
     return this.fetchFromFanavaran(clientKey, url);
   }
 
+  async myPolicies(
+    clientKey: FanavaranClientKey,
+    nationalCode: string,
+    insuranceLineId: number = 5,
+  ): Promise<unknown> {
+    const url =
+      `${FANAVARAN_LOOKUP_BASE_URL}/common/Policies/inquiry-my-policies` +
+      `?InsuranceLineId=${insuranceLineId}` +
+      `&NationalCode=${encodeURIComponent(nationalCode)}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async thirdPartyPolicyById(
+    clientKey: FanavaranClientKey,
+    policyId: number,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/third-party-car-policies/${policyId}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async bodyPolicyById(
+    clientKey: FanavaranClientKey,
+    policyId: number,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/vehicle-hull-policies/${policyId}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async vehicleById(
+    clientKey: FanavaranClientKey,
+    vehicleId: number,
+    versionNo: number = 1,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/vehicles/${vehicleId}?versionno=${versionNo}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async customerById(
+    clientKey: FanavaranClientKey,
+    customerId: number,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/common/customers/${customerId}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
   async inquiryByUniqueIdentifier(
     clientKey: FanavaranClientKey,
     params: {
@@ -273,6 +300,91 @@ export class FanavaranLookupService {
     return this.fetchFromFanavaran(clientKey, url);
   }
 
+  async resolveInsuranceCorpId(
+    clientKey: FanavaranClientKey,
+  ): Promise<number | null> {
+    const caption = process.env.INSURANCE_CORP_ID?.trim();
+    if (!caption) {
+      this.logger.warn("resolveInsuranceCorpId: INSURANCE_CORP_ID env not set");
+      return null;
+    }
+
+    // Check resolved cache first
+    const cachedId = await this.readCacheFile<number>(clientKey, "insurance-corp-id-resolved.json");
+    if (cachedId !== null) {
+      this.logger.log(`resolveInsuranceCorpId: using cached id=${cachedId} for "${caption}"`);
+      return cachedId;
+    }
+
+    // Try fetching the full list directly from Fanavaran
+    let companies: unknown;
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/common/code-list/insurance-corp`;
+    try {
+      companies = await this.fetchFromFanavaran(clientKey, url);
+    } catch (error) {
+      this.logger.warn(
+        `resolveInsuranceCorpId: Fanavaran fetch failed, trying local lookup endpoint`,
+      );
+      // Fallback: call our own local lookup endpoint
+      try {
+        const localPort = process.env.PORT || 3000;
+        const response = await firstValueFrom(
+          this.httpService.get(`http://localhost:${localPort}/lookups/fanavaran/insurance-corp`, {
+            timeout: 10000,
+          }),
+        );
+        companies = response.data;
+      } catch (localError) {
+        this.logger.error(
+          `resolveInsuranceCorpId: both Fanavaran and local lookup failed`,
+        );
+        return null;
+      }
+    }
+
+    if (!Array.isArray(companies)) {
+      this.logger.warn(
+        `resolveInsuranceCorpId: insurance-corp response is not an array, type=${typeof companies}`,
+      );
+      return null;
+    }
+
+    this.logger.log(
+      `resolveInsuranceCorpId: got ${companies.length} companies, searching for "${caption}"`,
+    );
+
+    const normalizedCaption = caption
+      .replace(/\s+/g, " ")
+      .toLowerCase()
+      .trim();
+
+    const match = companies.find((c: any) => {
+      if (c?.IsActive !== 1) return false;
+      if (typeof c?.Id !== "number") return false;
+      const cCaption = typeof c?.Caption === "string" ? c.Caption : "";
+      const normalized = cCaption.replace(/\s+/g, " ").toLowerCase().trim();
+      return normalized.includes(normalizedCaption) || normalizedCaption.includes(normalized);
+    });
+
+    if (!match) {
+      this.logger.warn(
+        `resolveInsuranceCorpId: no active company matching "${caption}". Available: ` +
+        companies
+          .filter((c: any) => c?.IsActive === 1)
+          .map((c: any) => `${c.Caption} (${c.Id})`)
+          .join(", "),
+      );
+      return null;
+    }
+
+    const corpId = match.Id as number;
+    // Cache both the resolved id and the full list for future use
+    await this.writeCacheFile(clientKey, "insurance-corp-id-resolved.json", corpId);
+    await this.writeCacheFile(clientKey, "insurance-corp.json", companies);
+    this.logger.log(`resolveInsuranceCorpId: resolved id=${corpId} for "${caption}"`);
+    return corpId;
+  }
+
   mapFanavaranAccidentCausesToReasonOptions(
     causes: unknown,
   ): { id: number; label: string; fanavaran: number }[] {
@@ -297,4 +409,5 @@ export class FanavaranLookupService {
         };
       });
   }
+
 }

src/lookups/lookups.controller.ts

@@ -1,14 +1,18 @@
-import { Controller, Get, Param, Query } from "@nestjs/common";
+import { Controller, Get, Param, ParseIntPipe, Query, UseGuards } from "@nestjs/common";
 import {
+  ApiBearerAuth,
   ApiOkResponse,
   ApiOperation,
   ApiParam,
   ApiQuery,
   ApiTags,
 } from "@nestjs/swagger";
+import { AuthGuard } from "src/common/auth/guards";
 import { LookupsService } from "./lookups.service";
 
 @ApiTags("lookups")
+@ApiBearerAuth()
+@UseGuards(AuthGuard)
 @Controller("lookups")
 export class LookupsController {
   constructor(private readonly lookupsService: LookupsService) {}
@@ -210,6 +214,83 @@ export class LookupsController {
     return await this.lookupsService.getPersonRole();
   }
 
+  @Get("file-types")
+  @ApiOperation({
+    summary: "Fanavaran file types lookup",
+    description:
+      "Returns file type codes from common/base-info/file-types. Use FileTypeId in attachment uploads.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran file types lookup data",
+    schema: {
+      type: "array",
+      items: {
+        type: "object",
+        properties: {
+          Caption: { type: "string" },
+          Id: { type: "number" },
+          IsActive: { type: "number" },
+        },
+      },
+    },
+  })
+  async getFileTypes() {
+    return await this.lookupsService.getFileTypes();
+  }
+
+  @Get("cities")
+  @ApiOperation({
+    summary: "Fanavaran cities lookup",
+    description: "Returns city codes from common/base-info/cities.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran cities lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async cities() {
+    return await this.lookupsService.getCities();
+  }
+
+  @Get("provinces")
+  @ApiOperation({
+    summary: "Fanavaran provinces lookup",
+    description: "Returns province codes from common/base-info/provinces.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran provinces lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async provinces() {
+    return await this.lookupsService.getProvinces();
+  }
+
+  @Get("dmg-case-type")
+  @ApiOperation({
+    summary: "Fanavaran damage case type lookup",
+    description: "Returns damage case type codes from car/code-list/dmg-case-type.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran damage case type lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async dmgCaseType() {
+    return await this.lookupsService.getDmgCaseType();
+  }
+
+  @Get("dmg-history-status")
+  @ApiOperation({
+    summary: "Fanavaran damage history status lookup",
+    description:
+      "Returns damage history status codes from car/code-list/dmg-case-history-status.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran damage history status lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async dmgHistoryStatus() {
+    return await this.lookupsService.getDmgHistoryStatus();
+  }
+
   @Get("inquiry-by-vin")
   @ApiOperation({
     summary: "Fanavaran vehicle inquiry by VIN",
@@ -371,4 +452,75 @@ export class LookupsController {
   async getAccidentFields() {
     return await this.lookupsService.getAccidentFields();
   }
+
+  @Get("my-policies")
+  @ApiOperation({
+    summary: "My policies inquiry",
+    description:
+      "Returns the list of policies for the given national code via common/Policies/inquiry-my-policies.",
+  })
+  @ApiQuery({
+    name: "nationalCode",
+    description: "National code of the insured person",
+    example: "0012345678",
+  })
+  @ApiQuery({
+    name: "insuranceLineId",
+    description: "Insurance line ID (default: 5 for car)",
+    required: false,
+    example: 5,
+  })
+  @ApiOkResponse({
+    description: "Returns list of policies",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async myPolicies(
+    @Query("nationalCode") nationalCode: string,
+    @Query("insuranceLineId") insuranceLineId?: number,
+  ) {
+    return await this.lookupsService.myPolicies(
+      nationalCode,
+      insuranceLineId ?? 5,
+    );
+  }
+
+  @Get("third-party-policy/:policyId")
+  @ApiOperation({
+    summary: "Third-party car policy inquiry by policy ID",
+    description:
+      "Returns third-party car insurance policy details for the given policy ID via car/third-party-car-policies/{policyId}.",
+  })
+  @ApiParam({
+    name: "policyId",
+    description: "Fanavaran policy ID",
+    example: 12345,
+  })
+  @ApiOkResponse({
+    description: "Returns third-party policy details",
+    schema: { type: "object" },
+  })
+  async thirdPartyPolicyById(
+    @Param("policyId", ParseIntPipe) policyId: number,
+  ) {
+    return await this.lookupsService.thirdPartyPolicyById(policyId);
+  }
+
+  @Get("body-policy/:policyId")
+  @ApiOperation({
+    summary: "Vehicle hull (body) policy inquiry by policy ID",
+    description:
+      "Returns vehicle hull (body) insurance policy details for the given policy ID via car/vehicle-hull-policies/{policyId}.",
+  })
+  @ApiParam({
+    name: "policyId",
+    description: "Fanavaran policy ID",
+    example: 12345,
+  })
+  @ApiOkResponse({
+    description: "Returns body policy details",
+    schema: { type: "object" },
+  })
+  async bodyPolicyById(@Param("policyId", ParseIntPipe) policyId: number) {
+    return await this.lookupsService.bodyPolicyById(policyId);
+  }
 }

src/lookups/lookups.service.ts

@@ -123,11 +123,109 @@ export class LookupsService {
     return await this.getClientRemoteLookup("person-role");
   }
 
+  async getFileTypes(): Promise<any> {
+    return await this.getClientRemoteLookup("file-types");
+  }
+
+  async getCities(): Promise<any> {
+    return await this.getClientRemoteLookup("cities");
+  }
+
+  async getProvinces(): Promise<any> {
+    return await this.getClientRemoteLookup("provinces");
+  }
+
+  async getDmgCaseType(): Promise<any> {
+    return await this.getClientRemoteLookup("dmg-case-type");
+  }
+
+  async getDmgHistoryStatus(): Promise<any> {
+    return await this.getClientRemoteLookup("dmg-history-status");
+  }
+
   async inquiryByVin(vin: string): Promise<unknown> {
     const clientKey = this.activeClientKey();
     return this.fanavaranLookupService.inquiryByVin(clientKey, vin);
   }
 
+  async myPolicies(
+    nationalCode: string,
+    insuranceLineId: number = 5,
+  ): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    return this.fanavaranLookupService.myPolicies(
+      clientKey,
+      nationalCode,
+      insuranceLineId,
+    );
+  }
+
+  async mapPolicyDetails(policy: any): Promise<any> {
+    if (!policy || typeof policy !== "object") {
+      return policy;
+    }
+
+    const mappedPolicy = { ...policy };
+
+    // 1. Map PreviousInsuranceCorpId and TransferorInsuranceCorpId
+    try {
+      const companies = (await this.getClientRemoteLookup("insurance-corp")) as any[];
+      if (Array.isArray(companies)) {
+        if (typeof policy.PreviousInsuranceCorpId === "number") {
+          const match = companies.find((c) => c.Id === policy.PreviousInsuranceCorpId);
+          if (match) {
+            mappedPolicy.PreviousInsuranceCorpName = match.Caption;
+          }
+        }
+        if (typeof policy.TransferorInsuranceCorpId === "number") {
+          const match = companies.find((c) => c.Id === policy.TransferorInsuranceCorpId);
+          if (match) {
+            mappedPolicy.TransferorInsuranceCorpName = match.Caption;
+          }
+        }
+      }
+    } catch (e) {
+      this.logger.warn(`Failed to map insurance-corp lookups: ${e.message}`);
+    }
+
+    // 2. Map PolicyUsageTypeId
+    try {
+      const useTypes = (await this.getClientRemoteLookup("vehicle-use-types")) as any[];
+      if (Array.isArray(useTypes) && typeof policy.PolicyUsageTypeId === "number") {
+        const match = useTypes.find((t) => t.Id === policy.PolicyUsageTypeId);
+        if (match) {
+          mappedPolicy.PolicyUsageTypeName = match.Caption;
+        }
+      }
+    } catch (e) {
+      this.logger.warn(`Failed to map vehicle-use-types lookups: ${e.message}`);
+    }
+
+    return mappedPolicy;
+  }
+
+  async thirdPartyPolicyById(policyId: number): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    const policy = await this.fanavaranLookupService.thirdPartyPolicyById(clientKey, policyId);
+    return this.mapPolicyDetails(policy);
+  }
+
+  async bodyPolicyById(policyId: number): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    const policy = await this.fanavaranLookupService.bodyPolicyById(clientKey, policyId);
+    return this.mapPolicyDetails(policy);
+  }
+
+  async vehicleById(vehicleId: number, versionNo: number = 1): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    return this.fanavaranLookupService.vehicleById(clientKey, vehicleId, versionNo);
+  }
+
+  async customerById(customerId: number): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    return this.fanavaranLookupService.customerById(clientKey, customerId);
+  }
+
   async getAccidentWay(): Promise<{ id: number; label: string }[]> {
     const clientKey = this.activeClientKey();
     const fileName = TEJARAT_STATIC_ACCIDENT_FILES.accidentWay;

src/request-management/call-center-blame-v6.controller.ts

@@ -0,0 +1,154 @@
+import {
+  Body,
+  Controller,
+  Get,
+  Param,
+  Post,
+  UseGuards,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiBody,
+  ApiOperation,
+  ApiParam,
+  ApiResponse,
+  ApiTags,
+} from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { RequestManagementService } from "./request-management.service";
+import { RunCallCenterInquiryV6Dto } from "./dto/run-call-center-inquiry-v6.dto";
+
+/**
+ * V6 call-center blame API.
+ *
+ * A call-center agent takes the guilty party's details over the phone
+ * (plate, national code, birthday), runs the insurance inquiry, then sends
+ * the blame link via SMS.  The user (guilty party) opens the link and
+ * completes the form through the standard v2 user flow — except the
+ * initial-form / inquiry step is skipped (`skipInitialFormStep=true`) because
+ * the agent already did it.
+ *
+ * For THIRD_PARTY files: only the guilty party's data is collected here.
+ * The damaged party sees their own portion of the page and fills their info
+ * as normal after the blame link is opened.
+ */
+@ApiTags("call-center-blame (v6)")
+@Controller("v6/call-center-blame")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.CALL_CENTER)
+export class CallCenterBlameV6Controller {
+  constructor(
+    private readonly requestManagementService: RequestManagementService,
+  ) {}
+
+  @Get("my-files")
+  @ApiOperation({ summary: "[V6] List blame files created by this call-center agent" })
+  @ApiResponse({ status: 200, description: "List of blame files started by this agent" })
+  getMyFiles(@CurrentUser() agent: any) {
+    return this.requestManagementService.getMyCallCenterFilesV6(agent);
+  }
+
+  @Post("create")
+  @ApiOperation({
+    summary: "[V6] Create a call-center–initiated blame file",
+    description:
+      "Creates a LINK blame file.  The call-center agent collects the guilty " +
+      "party's plate + national-code over the phone, calls run-inquiry to store " +
+      "the results, then calls send-link to SMS the blame URL to the user.  " +
+      "The user opens the link and fills the form via the normal v2 flow; the " +
+      "initial-form/inquiry step is automatically skipped because the agent " +
+      "already ran it.",
+  })
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["type"],
+      properties: {
+        type: {
+          type: "string",
+          enum: ["THIRD_PARTY", "CAR_BODY"],
+          example: "THIRD_PARTY",
+        },
+      },
+    },
+  })
+  createFile(
+    @CurrentUser() agent: any,
+    @Body("type") type: "THIRD_PARTY" | "CAR_BODY",
+  ) {
+    return this.requestManagementService.createCallCenterInitiatedBlameV6(agent, { type });
+  }
+
+  @Post("run-inquiry/:requestId")
+  @ApiOperation({
+    summary: "[V6] Run plate + insurance inquiry for the guilty party",
+    description:
+      "Call after `create`.  The agent supplies the plate and national-code data " +
+      "collected from the caller.  Plate + third-party block inquiry is executed " +
+      "and the results are stored on the blame document.  " +
+      "For THIRD_PARTY files only the guilty party (first party) is inquired here; " +
+      "the damaged party's inquiry is handled later by the user via the link.  " +
+      "Sheba (IBAN) is not collected here — the user adds it themselves.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID from `create`" })
+  @ApiBody({ type: RunCallCenterInquiryV6Dto })
+  runInquiry(
+    @CurrentUser() agent: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: RunCallCenterInquiryV6Dto,
+  ) {
+    return this.requestManagementService.runCallCenterInquiryV6(agent, requestId, dto);
+  }
+
+  @Post("send-link/:requestId")
+  @ApiOperation({
+    summary: "[V6] Send blame link to the guilty party via SMS",
+    description:
+      "Call after `run-inquiry`.  Provide the guilty party's phone number; " +
+      "the service registers the user if needed, stores them as the first party, " +
+      "and sends the blame invite link via SMS.  The user opens the link and " +
+      "completes the blame form via the standard v2 user flow (initial-form step skipped).",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["phoneNumber"],
+      properties: {
+        phoneNumber: {
+          type: "string",
+          example: "09121234567",
+          description: "Mobile number of the guilty party",
+        },
+      },
+    },
+  })
+  sendLink(
+    @CurrentUser() agent: any,
+    @Param("requestId") requestId: string,
+    @Body("phoneNumber") phoneNumber: string,
+  ) {
+    return this.requestManagementService.sendCallCenterLinkV6(agent, requestId, { phoneNumber });
+  }
+
+  @Get("blame/:requestId")
+  @ApiOperation({
+    summary: "[V6] Get a single blame file created by this agent",
+    description:
+      "Returns the current status, workflow step, and party data for one blame " +
+      "file started by this call-center agent.  Useful for checking whether the " +
+      "user has opened the link and progressed through the form.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  getBlame(
+    @CurrentUser() agent: any,
+    @Param("requestId") requestId: string,
+  ) {
+    return this.requestManagementService.getCallCenterBlameDetailV6(agent, requestId);
+  }
+}

src/request-management/dto/expert-initiated.dto.ts

@@ -1,5 +1,5 @@
 import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
-import { IsEnum, IsOptional, IsString } from "class-validator";
+import { IsBoolean, IsEnum, IsOptional } from "class-validator";
 import { CreationMethod } from "../entities/schema/request-management.schema";
 
 export class CreateExpertInitiatedFileDto {
@@ -18,4 +18,17 @@ export class CreateExpertInitiatedFileDto {
   })
   @IsEnum(CreationMethod)
   creationMethod: CreationMethod;
+
+  /**
+   * V5 only. When true the resulting claim will require FileMaker approval
+   * before fanavaran submission. V4 files must leave this unset (or false).
+   */
+  @ApiPropertyOptional({
+    description:
+      "V5 only — when true the claim requires FileMaker approval before fanavaran submission.",
+    example: false,
+  })
+  @IsBoolean()
+  @IsOptional()
+  requiresFileMakerApproval?: boolean;
 }

src/request-management/dto/run-call-center-inquiry-v6.dto.ts

@@ -0,0 +1,85 @@
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import {
+  IsBoolean,
+  IsNotEmpty,
+  IsOptional,
+  IsString,
+  ValidateNested,
+} from "class-validator";
+import { Type } from "class-transformer";
+
+class PlateV6Dto {
+  @ApiProperty({ example: "44", description: "Left two digits" })
+  @IsString()
+  @IsNotEmpty()
+  leftDigits: string;
+
+  @ApiProperty({ example: "ب", description: "Center alphabet letter" })
+  @IsString()
+  @IsNotEmpty()
+  centerAlphabet: string;
+
+  @ApiProperty({ example: "111", description: "Center three digits" })
+  @IsString()
+  @IsNotEmpty()
+  centerDigits: string;
+
+  @ApiProperty({ example: "22", description: "Right two digits (Iran region code)" })
+  @IsString()
+  @IsNotEmpty()
+  ir: string;
+}
+
+/**
+ * Inquiry body for the V6 call-center flow.
+ * Same as V3 but without `sheba` — the user adds their own IBAN later via the link.
+ */
+export class RunCallCenterInquiryV6Dto {
+  @ApiProperty({
+    type: PlateV6Dto,
+    description: "Plate segments — Tejarat block / third-party inquiry.",
+  })
+  @ValidateNested()
+  @Type(() => PlateV6Dto)
+  plate: PlateV6Dto;
+
+  @ApiProperty({ example: "1234567890", description: "National code of the policyholder (insurer)" })
+  @IsString()
+  @IsNotEmpty()
+  nationalCodeOfInsurer: string;
+
+  @ApiProperty({ example: "1234567890", description: "National code of the driver" })
+  @IsString()
+  @IsNotEmpty()
+  nationalCodeOfDriver: string;
+
+  @ApiProperty({ example: true, description: "Whether the driver is the same person as the insurer" })
+  @IsBoolean()
+  driverIsInsurer: boolean;
+
+  @ApiProperty({ example: 13780624, description: "Insurer birth date (Jalali)" })
+  insurerBirthday: number | string;
+
+  @ApiPropertyOptional({
+    example: 13780624,
+    description: "Driver birth date (Jalali). Required when driverIsInsurer is false.",
+  })
+  @IsOptional()
+  driverBirthday?: number | string | null;
+
+  @ApiPropertyOptional({
+    example: "123456789",
+    description: "Driver license (required when driverIsInsurer is false).",
+  })
+  @IsOptional()
+  @IsString()
+  driverLicense?: string;
+
+  @ApiPropertyOptional({
+    example: "123456789",
+    description: "Insurer license (required when driverIsInsurer is true).",
+  })
+  @IsOptional()
+  @IsString()
+  insurerLicense?: string;
+}

src/request-management/dto/run-inquiries-v3.dto.ts

@@ -4,6 +4,7 @@ import {
   IsNotEmpty,
   IsOptional,
   IsString,
+  MaxLength,
   ValidateNested,
 } from "class-validator";
 import { Type } from "class-transformer";
@@ -89,3 +90,66 @@ export class RunInquiriesV3Dto {
   @IsString()
   insurerLicense?: string;
 }
+
+/**
+ * Body for `POST run-inquiries-vin/:requestId`.
+ * Identical to RunInquiriesV3Dto but uses `vin` (17-char chassis number) instead of `plate`.
+ * First call = guilty party (+ auto claim). Second call = damaged party (THIRD_PARTY only).
+ */
+export class RunInquiriesVinV3Dto {
+  @ApiProperty({
+    example: "NAAM01E15HK123456",
+    description: "17-character VIN / chassis number (شماره شاسی)",
+    maxLength: 17,
+  })
+  @IsString()
+  @IsNotEmpty()
+  @MaxLength(17)
+  vin: string;
+
+  @ApiProperty({ example: "1234567890", description: "National code of the policyholder (insurer)" })
+  @IsString()
+  @IsNotEmpty()
+  nationalCodeOfInsurer: string;
+
+  @ApiProperty({ example: "1234567890", description: "National code of the driver" })
+  @IsString()
+  @IsNotEmpty()
+  nationalCodeOfDriver: string;
+
+  @ApiProperty({ example: true, description: "Whether the driver is the same person as the insurer" })
+  @IsBoolean()
+  driverIsInsurer: boolean;
+
+  @ApiProperty({ example: 13780624, description: "Insurer birth date (Jalali)" })
+  insurerBirthday: number | string;
+
+  @ApiPropertyOptional({ example: 13780624, description: "Driver birth date (Jalali). Required when driverIsInsurer is false." })
+  @IsOptional()
+  driverBirthday?: number | string | null;
+
+  @ApiPropertyOptional({
+    example: "IR123456789012345678901234",
+    description:
+      "Sheba (IBAN). Required on the damaged party call (CAR_BODY first call; THIRD_PARTY second call).",
+  })
+  @IsOptional()
+  @IsString()
+  sheba?: string;
+
+  @ApiPropertyOptional({
+    example: "123456789",
+    description: "Driver license (required when driverIsInsurer is false).",
+  })
+  @IsOptional()
+  @IsString()
+  driverLicense?: string;
+
+  @ApiPropertyOptional({
+    example: "123456789",
+    description: "Insurer license (required when driverIsInsurer is true).",
+  })
+  @IsOptional()
+  @IsString()
+  insurerLicense?: string;
+}

src/request-management/entities/schema/blame-cases.schema.ts

@@ -117,12 +117,40 @@ export class BlameRequest {
   @Prop({ default: false })
   isMadeByFileMaker?: boolean;
 
+  /**
+   * V5 only. When true the resulting claim requires FileMaker approval before
+   * fanavaran submission. V4 files never set this; it is written at creation
+   * time by the V5 controller and propagated to the linked claim.
+   */
+  @Prop({ default: false })
+  requiresFileMakerApproval?: boolean;
+
   /**
    * The FileReviewer who claimed this file for completion (V4 flow only).
    * Set when a FileReviewer calls assign on this file; enforces one-reviewer-per-file.
    */
   @Prop({ type: Types.ObjectId })
   assignedFileReviewerId?: Types.ObjectId;
+
+  /**
+   * V6 call-center flow: true when this blame was started by a call-center agent
+   * on behalf of the guilty party who called in.
+   */
+  @Prop({ default: false })
+  callCenterInitiated?: boolean;
+
+  /**
+   * V6 call-center flow: the call-center agent who created this file.
+   */
+  @Prop({ type: Types.ObjectId })
+  initiatedByCallCenterId?: Types.ObjectId;
+
+  /**
+   * V6 call-center flow: when true the user-side blame page should skip the
+   * inquiry / initial-form step (the call-center agent already ran the inquiry).
+   */
+  @Prop({ default: false })
+  skipInitialFormStep?: boolean;
 }
 
 export type BlameRequestDocument = HydratedDocument<BlameRequest>;

src/request-management/entities/schema/partyRole.enum.ts

@@ -41,6 +41,10 @@ export class Person {
 
     @Prop({ type: String })
     driverBirthday?: string | null;
+
+    /** Cached Fanavaran party ID resolved from nationalCodeOfDriver + driverBirthday + driverIsInsurer */
+    @Prop({ type: Number })
+    fanavaranDriverId?: number;
 }
 export const PersonSchema = SchemaFactory.createForClass(Person);
 

src/request-management/expert-initiated-blame-v3.mirror.controller.ts

@@ -31,7 +31,7 @@ import { RoleEnum } from "src/Types&Enums/role.enum";
 import { CreationMethod } from "./entities/schema/request-management.schema";
 import { CreateExpertInitiatedFileDto } from "./dto/expert-initiated.dto";
 import { SendPartyOtpDto, VerifyPartyOtpDto } from "./dto/party-otp.dto";
-import { RunInquiriesV3Dto } from "./dto/run-inquiries-v3.dto";
+import { RunInquiriesV3Dto, RunInquiriesVinV3Dto } from "./dto/run-inquiries-v3.dto";
 import {
   CarBodyFormDto,
   DescriptionDto,
@@ -181,6 +181,23 @@ export class ExpertInitiatedBlameV3MirrorController {
     return this.requestManagementService.runInquiriesV3(requestId, expert, dto);
   }
 
+  @Post("run-inquiries-vin/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: RunInquiriesVinV3Dto })
+  @ApiOperation({
+    summary: "Run VIN/chassis inquiries for the current party (V3)",
+    description:
+      "VIN alternative to run-inquiries. Uses ESG chassis lookup instead of plate-based inquiry. " +
+      "1st call = guilty party (+ auto claim). 2nd call = damaged party (THIRD_PARTY, after guilty sign).",
+  })
+  async runInquiriesVin(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: RunInquiriesVinV3Dto,
+  ) {
+    return this.requestManagementService.runInquiriesVinV3(requestId, expert, dto);
+  }
+
   @Post("add-detail-location/:requestId")
   @ApiParam({ name: "requestId" })
   @ApiBody({ type: LocationDto })

src/request-management/expert-initiated-blame.mirror.controller.ts

@@ -1,6 +1,5 @@
 import { extname } from "node:path";
 import {
-  BadRequestException,
   Body,
   Controller,
   Param,
@@ -28,6 +27,7 @@ import { MediaPolicyService } from "src/media-policy/media-policy.service";
 import { DEFAULT_MEDIA_MAX_BYTES } from "src/client/client.service";
 import { RoleEnum } from "src/Types&Enums/role.enum";
 import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
+import { InitialFormVinDto } from "./dto/create-request-management.dto";
 import {
   BlameConfessionDtoV2,
   CarBodyFormDto,
@@ -35,6 +35,7 @@ import {
   LocationDto,
 } from "./dto/create-request-management.dto";
 import { CreateExpertInitiatedFileDto } from "./dto/expert-initiated.dto";
+import { CreationMethod } from "./entities/schema/request-management.schema";
 import { SendPartyOtpsDto } from "./dto/send-party-otps.dto";
 import { VerifyPartyOtpsDto } from "./dto/verify-party-otps.dto";
 import { SendPartyOtpDto, VerifyPartyOtpDto } from "./dto/party-otp.dto";
@@ -76,17 +77,17 @@ export class ExpertInitiatedBlameMirrorController {
   @ApiOperation({
     summary: "[Expert mirror] Create expert-initiated blame file",
     description:
-      "Use creationMethod=IN_PERSON for the on-site flow. Creates a BlameRequest owned by the parties but filled by the expert.",
+      "Creates an IN_PERSON blame file filled by the expert on behalf of both parties. creationMethod is always forced to IN_PERSON regardless of what is sent.",
   })
   @ApiBody({ type: CreateExpertInitiatedFileDto })
   async create(
     @CurrentUser() expert: any,
     @Body() dto: CreateExpertInitiatedFileDto,
   ) {
-    return this.requestManagementService.createExpertInitiatedBlameV2(
-      expert,
-      dto,
-    );
+    return this.requestManagementService.createExpertInitiatedBlameV2(expert, {
+      ...dto,
+      creationMethod: CreationMethod.IN_PERSON,
+    });
   }
 
   @Post("send-link/:requestId")
@@ -159,7 +160,7 @@ export class ExpertInitiatedBlameMirrorController {
     );
   }
 
-  @Post("/initial-form/:requestId")
+  @Post("/run-inquiries/:requestId")
   @ApiParam({ name: "requestId" })
   @ApiBody({ type: AddPlateDto })
   @ApiOperation({
@@ -181,6 +182,29 @@ export class ExpertInitiatedBlameMirrorController {
     );
   }
 
+  @Post("/run-inquiries-vin/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: InitialFormVinDto })
+  @ApiOperation({
+    summary: "[Expert mirror] Initial form via VIN/chassis inquiry for current party",
+    description:
+      "VIN alternative to run-inquiries. Uses ESG chassis lookup instead of plate-based inquiry. " +
+      "Fills the FIRST or SECOND party insurance/vehicle data depending on the current workflow step.",
+  })
+  async initialFormVin(
+    @Param("requestId") requestId: string,
+    @Body() body: InitialFormVinDto,
+    @CurrentUser() expert: any,
+    @Body("partyRole") partyRole?: string,
+  ) {
+    return this.requestManagementService.initialFormVinV2(
+      requestId,
+      body,
+      expert,
+      partyRole,
+    );
+  }
+
   @ApiBody({
     schema: {
       type: "object",
@@ -362,20 +386,6 @@ export class ExpertInitiatedBlameMirrorController {
     @CurrentUser() expert: any,
     @UploadedFile() sign: Express.Multer.File,
   ) {
-    // Guard: accident fields (accidentWay, etc.) must be filled before signing.
-    // This prevents the expert from bypassing add-accident-fields and avoids the
-    // double-sign bug where add-accident-fields re-enters WAITING_FOR_SIGNATURES
-    // after a signature was already recorded.
-    const requestData = await this.requestManagementService.getBlameRequestV2(
-      requestId,
-      expert,
-    );
-    if (!(requestData?.expert?.decision as any)?.fields?.accidentWay) {
-      throw new BadRequestException(
-        "Accident fields (accidentWay, accidentReason, accidentType) must be submitted via add-accident-fields before signing.",
-      );
-    }
-
     await this.mediaPolicyService.assertForBlame(sign, requestId, "image");
     const partyRole =
       body?.partyRole === "SECOND" ? PartyRole.SECOND : PartyRole.FIRST;
@@ -389,7 +399,7 @@ export class ExpertInitiatedBlameMirrorController {
     );
   }
 
-  @Post("add-accident-fields/:requestId")
+  @Post("accident-fields/:requestId")
   @ApiParam({ name: "requestId" })
   @ApiBody({ type: ExpertAccidentFieldsDto })
   @ApiOperation({

src/request-management/file-maker-blame-v4.controller.ts

@@ -30,7 +30,7 @@ import { RoleEnum } from "src/Types&Enums/role.enum";
 import { CreationMethod } from "./entities/schema/request-management.schema";
 import { CreateExpertInitiatedFileDto } from "./dto/expert-initiated.dto";
 import { SendPartyOtpDto, VerifyPartyOtpDto } from "./dto/party-otp.dto";
-import { RunInquiriesV3Dto } from "./dto/run-inquiries-v3.dto";
+import { RunInquiriesV3Dto, RunInquiriesVinV3Dto } from "./dto/run-inquiries-v3.dto";
 import {
   CarBodyFormDto,
   DescriptionDto,
@@ -87,7 +87,9 @@ export class FileMakerBlameV4Controller {
   ) {
     return this.requestManagementService.createExpertInitiatedBlameV2(
       fileMaker,
-      { ...dto, creationMethod: CreationMethod.IN_PERSON },
+      // requiresFileMakerApproval is V5-only; explicitly exclude it from V4 so
+      // a client that accidentally sends the field cannot poison the blame record.
+      { ...dto, creationMethod: CreationMethod.IN_PERSON, requiresFileMakerApproval: false },
     );
   }
 
@@ -191,6 +193,27 @@ export class FileMakerBlameV4Controller {
     );
   }
 
+  @Post("run-inquiries-vin/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: RunInquiriesVinV3Dto })
+  @ApiOperation({
+    summary: "Run VIN/chassis inquiries for the current party (V4)",
+    description:
+      "VIN alternative to run-inquiries. Uses ESG chassis lookup instead of plate-based inquiry. " +
+      "1st call = guilty party (+ auto claim). 2nd call = damaged party (THIRD_PARTY, after guilty sign).",
+  })
+  async runInquiriesVin(
+    @CurrentUser() fileMaker: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: RunInquiriesVinV3Dto,
+  ) {
+    return this.requestManagementService.runInquiriesVinV3(
+      requestId,
+      fileMaker,
+      dto,
+    );
+  }
+
   // ─── Party details ────────────────────────────────────────────────────────────
 
   @Post("add-detail-location/:requestId")

src/request-management/file-maker-blame-v5.controller.ts

@@ -30,7 +30,7 @@ import { RoleEnum } from "src/Types&Enums/role.enum";
 import { CreationMethod } from "./entities/schema/request-management.schema";
 import { CreateExpertInitiatedFileDto } from "./dto/expert-initiated.dto";
 import { SendPartyOtpDto, VerifyPartyOtpDto } from "./dto/party-otp.dto";
-import { RunInquiriesV3Dto } from "./dto/run-inquiries-v3.dto";
+import { RunInquiriesV3Dto, RunInquiriesVinV3Dto } from "./dto/run-inquiries-v3.dto";
 import {
   CarBodyFormDto,
   DescriptionDto,
@@ -88,7 +88,7 @@ export class FileMakerBlameV5Controller {
   ) {
     return this.requestManagementService.createExpertInitiatedBlameV2(
       fileMaker,
-      { ...dto, creationMethod: CreationMethod.IN_PERSON },
+      { ...dto, creationMethod: CreationMethod.IN_PERSON, requiresFileMakerApproval: true },
     );
   }
 
@@ -192,6 +192,27 @@ export class FileMakerBlameV5Controller {
     );
   }
 
+  @Post("run-inquiries-vin/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: RunInquiriesVinV3Dto })
+  @ApiOperation({
+    summary: "Run VIN/chassis inquiries for the current party (V5)",
+    description:
+      "VIN alternative to run-inquiries. Uses ESG chassis lookup instead of plate-based inquiry. " +
+      "1st call = guilty party (+ auto claim). 2nd call = damaged party (THIRD_PARTY, after guilty sign).",
+  })
+  async runInquiriesVin(
+    @CurrentUser() fileMaker: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: RunInquiriesVinV3Dto,
+  ) {
+    return this.requestManagementService.runInquiriesVinV3(
+      requestId,
+      fileMaker,
+      dto,
+    );
+  }
+
   // ─── Party details ────────────────────────────────────────────────────────────
 
   @Post("add-detail-location/:requestId")

src/request-management/file-reviewer-blame-v4.controller.ts

@@ -1,11 +1,15 @@
 import { extname } from "node:path";
 import {
+  BadRequestException,
   Body,
   Controller,
   Get,
+  HttpException,
+  InternalServerErrorException,
   Param,
   Patch,
   Post,
+  Put,
   UploadedFile,
   UseGuards,
   UseInterceptors,
@@ -51,8 +55,7 @@ import { GetCaptureRequirementsV2ResponseDto } from "src/claim-request-managemen
  *
  * The FileReviewer picks up a sealed file (both signatures collected by the
  * FileMaker) and completes the damage-assessment portion: accident fields,
- * documents, part selection, photo capture, walk-around video, and the final
- * blame accident video that moves the file to WAITING_FOR_EXPERT.
+ * documents, part selection, photo capture, and walk-around video (final step).
  *
  * Sequence:
  *   accident-fields
@@ -61,9 +64,11 @@ import { GetCaptureRequirementsV2ResponseDto } from "src/claim-request-managemen
  *   → select-outer-parts
  *   → select-other-parts
  *   → capture-part (damaged-part photos + four angles)
- *   → upload-document (chassis / engine / metal plate — capture phase)
- *   → car-capture (walk-around video)
- *   → upload-video (blame accident video — final, moves to WAITING_FOR_EXPERT)
+ *   → upload-document (chassis / engine — capture phase)
+ *   → car-capture (walk-around video — FINAL FileReviewer step)
+ *      ↳ claim → WAITING_FOR_DAMAGE_EXPERT, blame → COMPLETED
+ *
+ * NOTE: upload-video is a no-op for V4 (blame is already COMPLETED by car-capture).
  */
 @ApiTags("v4 FileReviewer — blame file review & capture")
 @Controller("v4/file-reviewer/blame-request-management")
@@ -315,6 +320,73 @@ export class FileReviewerBlameV4Controller {
     );
   }
 
+  // ─── Owner signature on expert pricing ───────────────────────────────────────
+
+  @Put("claim-sign/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    description: "Signature file, agreement, and branch",
+    schema: {
+      type: "object",
+      required: ["sign", "agree", "branchId"],
+      properties: {
+        sign: { type: "string", format: "binary", description: "Signature image" },
+        agree: { type: "boolean", description: "true to accept, false to reject" },
+        branchId: { type: "string", description: "Insurer branch ID" },
+      },
+    },
+  })
+  @ApiOperation({
+    summary: "Owner signature on expert pricing (V4 — FileReviewer acts on behalf of user)",
+    description:
+      "FileReviewer submits the damaged party's signature during the final approval stage. " +
+      "Delegates to the same service method as the user sign endpoint; the FileReviewer's " +
+      "identity is resolved to the claim owner via `resolveClaimEffectiveUserId`.",
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-sign",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const base = file.originalname.split(/[.,\s-]/)[0] || "sign";
+          callback(null, `${base}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  async submitOwnerSign(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body("agree") agree: string | boolean,
+    @Body("branchId") branchId: string,
+    @CurrentUser() fileReviewer: any,
+    @UploadedFile() sign: Express.Multer.File,
+  ) {
+    await this.mediaPolicyService.assertForClaim(sign, claimRequestId, "image");
+    const agreed =
+      typeof agree === "string"
+        ? agree === "true" || agree === "1"
+        : Boolean(agree);
+    try {
+      return await this.claimRequestManagementService.submitOwnerInsurerApprovalSignV2(
+        claimRequestId,
+        agreed,
+        typeof branchId === "string" ? branchId : "",
+        sign,
+        fileReviewer.sub,
+        fileReviewer,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit signature",
+      );
+    }
+  }
+
   // ─── Walk-around video ────────────────────────────────────────────────────────
 
   @Patch("car-capture/:claimRequestId")
@@ -341,9 +413,10 @@ export class FileReviewerBlameV4Controller {
     },
   })
   @ApiOperation({
-    summary: "Walk-around video",
+    summary: "Walk-around video (final FileReviewer step — V4)",
     description:
-      "Upload after capture-part is complete (parts, angles, capture-phase docs). Required before the final blame accident video.",
+      "Last FileReviewer action. Upload after capture-part is complete (parts, angles, chassis/engine docs). " +
+      "Finalises the claim → WAITING_FOR_DAMAGE_EXPERT and marks the blame as COMPLETED.",
   })
   async carCapture(
     @Param("claimRequestId") claimRequestId: string,
@@ -384,10 +457,10 @@ export class FileReviewerBlameV4Controller {
   @Post("upload-video/:requestId")
   @ApiParam({ name: "requestId" })
   @ApiOperation({
-    summary: "Blame accident video (FileReviewer final step — optional)",
+    summary: "Blame accident video (no-op for V4 — car-capture is the final step)",
     description:
-      "Last step of the V4 flow. Requires claim walk-around video and completed capture. " +
-      "File is optional — omit it to complete the blame without attaching a video.",
+      "Deprecated for V4. The blame is already COMPLETED by car-capture. " +
+      "Calling this endpoint returns an idempotent success response.",
   })
   async uploadBlameVideo(
     @Param("requestId") requestId: string,

src/request-management/file-reviewer-blame-v5.controller.ts

@@ -3,9 +3,12 @@ import {
   Body,
   Controller,
   Get,
+  HttpException,
+  InternalServerErrorException,
   Param,
   Patch,
   Post,
+  Put,
   UploadedFile,
   UseGuards,
   UseInterceptors,
@@ -47,11 +50,9 @@ import {
 import { GetCaptureRequirementsV2ResponseDto } from "src/claim-request-management/dto/capture-requirements-v2.dto";
 
 /**
- * V5 FileReviewer flow — same as V4 except the final blame accident video moves
- * the file to WAITING_FOR_FINANCIAL_EXPERT instead of WAITING_FOR_EXPERT.
- *
- * A FinancialExpert must then approve the file (→ WAITING_FOR_EXPERT) or
- * reject it back (→ FINANCIAL_EXPERT_REJECTED) for the FileReviewer to correct.
+ * V5 FileReviewer flow — same as V4 except after the damage expert completes
+ * their review, the claim goes to WAITING_FOR_FILE_MAKER_APPROVAL instead of
+ * being submitted directly to fanavaran.
  *
  * Sequence:
  *   accident-fields
@@ -60,9 +61,12 @@ import { GetCaptureRequirementsV2ResponseDto } from "src/claim-request-managemen
  *   → select-outer-parts
  *   → select-other-parts
  *   → capture-part (damaged-part photos + four angles)
- *   → upload-document (chassis / engine / metal plate — capture phase)
- *   → car-capture (walk-around video)
- *   → upload-video (blame accident video — final, moves to WAITING_FOR_FINANCIAL_EXPERT)
+ *   → upload-document (chassis / engine — capture phase)
+ *   → car-capture (walk-around video — FINAL FileReviewer step)
+ *      ↳ claim → WAITING_FOR_DAMAGE_EXPERT, blame → COMPLETED
+ *      ↳ after expert review: claim → WAITING_FOR_FILE_MAKER_APPROVAL
+ *
+ * NOTE: upload-video is a no-op for V5 (blame is already COMPLETED by car-capture).
  */
 @ApiTags("v5 FileReviewer — blame file review & capture (with FinancialExpert approval)")
 @Controller("v5/file-reviewer/blame-request-management")
@@ -314,6 +318,73 @@ export class FileReviewerBlameV5Controller {
     );
   }
 
+  // ─── Owner signature on expert pricing ───────────────────────────────────────
+
+  @Put("claim-sign/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    description: "Signature file, agreement, and branch",
+    schema: {
+      type: "object",
+      required: ["sign", "agree", "branchId"],
+      properties: {
+        sign: { type: "string", format: "binary", description: "Signature image" },
+        agree: { type: "boolean", description: "true to accept, false to reject" },
+        branchId: { type: "string", description: "Insurer branch ID" },
+      },
+    },
+  })
+  @ApiOperation({
+    summary: "Owner signature on expert pricing (V5 — FileReviewer acts on behalf of user)",
+    description:
+      "FileReviewer submits the damaged party's signature during the final approval stage. " +
+      "Delegates to the same service method as the user sign endpoint; the FileReviewer's " +
+      "identity is resolved to the claim owner via `resolveClaimEffectiveUserId`.",
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-sign",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const base = file.originalname.split(/[.,\s-]/)[0] || "sign";
+          callback(null, `${base}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  async submitOwnerSign(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body("agree") agree: string | boolean,
+    @Body("branchId") branchId: string,
+    @CurrentUser() fileReviewer: any,
+    @UploadedFile() sign: Express.Multer.File,
+  ) {
+    await this.mediaPolicyService.assertForClaim(sign, claimRequestId, "image");
+    const agreed =
+      typeof agree === "string"
+        ? agree === "true" || agree === "1"
+        : Boolean(agree);
+    try {
+      return await this.claimRequestManagementService.submitOwnerInsurerApprovalSignV2(
+        claimRequestId,
+        agreed,
+        typeof branchId === "string" ? branchId : "",
+        sign,
+        fileReviewer.sub,
+        fileReviewer,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit signature",
+      );
+    }
+  }
+
   // ─── Walk-around video ────────────────────────────────────────────────────────
 
   @Patch("car-capture/:claimRequestId")
@@ -340,9 +411,11 @@ export class FileReviewerBlameV5Controller {
     },
   })
   @ApiOperation({
-    summary: "Walk-around video",
+    summary: "Walk-around video (final FileReviewer step — V5)",
     description:
-      "Upload after capture-part is complete (parts, angles, capture-phase docs). Required before the final blame accident video.",
+      "Last FileReviewer action. Upload after capture-part is complete (parts, angles, chassis/engine docs). " +
+      "Finalises the claim → WAITING_FOR_DAMAGE_EXPERT and marks the blame as COMPLETED. " +
+      "After the damage expert review completes the claim moves to WAITING_FOR_FILE_MAKER_APPROVAL.",
   })
   async carCapture(
     @Param("claimRequestId") claimRequestId: string,
@@ -360,7 +433,6 @@ export class FileReviewerBlameV5Controller {
 
   // ─── Final blame video ─────────────────────────────────────────────────────────
   //
-  // V5 difference: moves file to WAITING_FOR_FINANCIAL_EXPERT, not WAITING_FOR_EXPERT.
 
   @ApiBody({
     schema: {
@@ -385,10 +457,10 @@ export class FileReviewerBlameV5Controller {
   @Post("upload-video/:requestId")
   @ApiParam({ name: "requestId" })
   @ApiOperation({
-    summary: "Blame accident video (FileReviewer final step — V5, optional)",
+    summary: "Blame accident video (no-op for V5 — car-capture is the final step)",
     description:
-      "Last step of the V5 FileReviewer flow. Requires claim walk-around video and completed capture. " +
-      "File is optional — omit it to complete the blame without attaching a video.",
+      "Deprecated for V5. The blame is already COMPLETED by car-capture. " +
+      "Calling this endpoint returns an idempotent success response.",
   })
   async uploadBlameVideo(
     @Param("requestId") requestId: string,

src/request-management/inquiry-refresh.service.ts

@@ -368,6 +368,8 @@ export class InquiryRefreshService {
 
     next.insurance.policyNumber =
       mapped.PrntPlcyCmpDocNo ||
+      mapped.printNumber ||
+      mapped.insuranceNumber ||
       next.insurance.policyNumber;
     next.insurance.company =
       mapped.companyPersianName || mapped.CompanyName || next.insurance.company;

src/request-management/registrar-blame.mirror.controller.ts

@@ -28,6 +28,7 @@ import { MediaPolicyService } from "src/media-policy/media-policy.service";
 import { DEFAULT_MEDIA_MAX_BYTES } from "src/client/client.service";
 import { RoleEnum } from "src/Types&Enums/role.enum";
 import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
+import { InitialFormVinDto } from "./dto/create-request-management.dto";
 import {
   CarBodyFormDto,
   DescriptionDto,
@@ -165,6 +166,29 @@ export class RegistrarBlameMirrorController {
     );
   }
 
+  @Post("/initial-form-vin/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: InitialFormVinDto })
+  @ApiOperation({
+    summary: "[Registrar mirror] Initial form via VIN/chassis inquiry for current party",
+    description:
+      "VIN alternative to initial-form. Uses ESG chassis lookup instead of plate-based inquiry. " +
+      "Fills the FIRST or SECOND party insurance/vehicle data depending on the current workflow step.",
+  })
+  async initialFormVin(
+    @Param("requestId") requestId: string,
+    @Body() body: InitialFormVinDto,
+    @CurrentUser() registrar: any,
+    @Body("partyRole") partyRole?: string,
+  ) {
+    return this.requestManagementService.initialFormVinV2(
+      requestId,
+      body,
+      registrar,
+      partyRole,
+    );
+  }
+
   @ApiBody({
     schema: {
       type: "object",

src/request-management/request-management.module.ts

@@ -50,6 +50,7 @@ import { FileReviewerBlameV5Controller } from "./file-reviewer-blame-v5.controll
 import { FileMakerClaimApprovalV5Controller } from "./file-maker-claim-approval-v5.controller";
 import { InquiryRefreshController } from "./inquiry-refresh.controller";
 import { InquiryRefreshService } from "./inquiry-refresh.service";
+import { CallCenterBlameV6Controller } from "./call-center-blame-v6.controller";
 
 @Module({
   imports: [
@@ -92,6 +93,7 @@ import { InquiryRefreshService } from "./inquiry-refresh.service";
     FileReviewerBlameV5Controller,
     FileMakerClaimApprovalV5Controller,
     InquiryRefreshController,
+    CallCenterBlameV6Controller,
   ],
   providers: [
     RequestManagementService,

src/request-management/request-management.service.ts

@@ -42,7 +42,7 @@ import { ClaimStatus } from "src/Types&Enums/claim-request-management/claimStatu
 import { ClaimWorkflowStep } from "src/Types&Enums/claim-request-management/claim-workflow-steps.enum";
 import { resolveClaimOwnerFieldsFromBlame } from "src/helpers/blame-damaged-party";
 import { ExpertAccidentFieldsDto } from "./dto/expert-accident-fields.dto";
-import { RunInquiriesV3Dto } from "./dto/run-inquiries-v3.dto";
+import { RunInquiriesV3Dto, RunInquiriesVinV3Dto } from "./dto/run-inquiries-v3.dto";
 import { SandHubService } from "src/sand-hub/sand-hub.service";
 import { ReqBlameStatus } from "src/Types&Enums/blame-request-management/status.enum";
 import { StepsEnum } from "src/Types&Enums/blame-request-management/steps.enum";
@@ -278,6 +278,50 @@ export class RequestManagementService {
       return;
     }
 
+    // IN_PERSON THIRD_PARTY (expert/registrar-initiated): after first-party description
+    // the expert collects the first party's signature before moving to the second party.
+    // Skip FIRST_INVITE_SECOND and hold at WAITING_FOR_SIGNATURES so the sign endpoint
+    // can be called for the first party. The workflow advances to FIRST_INVITE_SECOND
+    // only after expertUploadPartySignatureV2/V3 records the first-party confirmation.
+    if (
+      req.type === BlameRequestType.THIRD_PARTY &&
+      req.creationMethod === CreationMethod.IN_PERSON &&
+      (req.expertInitiated || req.registrarInitiated) &&
+      submittedStepKey === WorkflowStep.FIRST_DESCRIPTION
+    ) {
+      const completed = Array.isArray(req.workflow.completedSteps)
+        ? req.workflow.completedSteps
+        : [];
+      if (!completed.includes(submittedStepKey))
+        completed.push(submittedStepKey);
+      req.workflow.completedSteps = completed;
+      req.workflow.currentStep = WorkflowStep.WAITING_FOR_SIGNATURES;
+      req.workflow.nextStep = undefined;
+      req.status = CaseStatus.WAITING_FOR_SIGNATURES;
+      this.logger.debug(
+        "[WORKFLOW] IN_PERSON THIRD_PARTY: advanced to WAITING_FOR_SIGNATURES after FIRST_DESCRIPTION (first-party sign before second-party invite)",
+      );
+      return;
+    }
+
+    // IN_PERSON THIRD_PARTY: guilt is decided on-site by the expert — there is
+    // no waiting-for-field-expert phase. Replace WAITING_FOR_GUILT_DECISION
+    // with WAITING_FOR_SIGNATURES wherever it would surface as current/next step.
+    const isInPersonThirdParty =
+      req.type === BlameRequestType.THIRD_PARTY &&
+      req.creationMethod === CreationMethod.IN_PERSON &&
+      (req.expertInitiated || req.registrarInitiated);
+
+    const resolveStep = (step: WorkflowStep | undefined): WorkflowStep | undefined => {
+      if (
+        isInPersonThirdParty &&
+        step === WorkflowStep.WAITING_FOR_GUILT_DECISION
+      ) {
+        return WorkflowStep.WAITING_FOR_SIGNATURES;
+      }
+      return step;
+    };
+
     const submittedStep = await this.getWorkflowStep({
       stepKey: submittedStepKey,
     });
@@ -299,8 +343,10 @@ export class RequestManagementService {
         submittedStep.stepNumber + 1,
       );
 
-    const nextStepKey = (sequentialNextStep?.stepKey ??
-      submittedStep.nextPossibleSteps?.[0]) as WorkflowStep | undefined;
+    const nextStepKey = resolveStep(
+      (sequentialNextStep?.stepKey ??
+        submittedStep.nextPossibleSteps?.[0]) as WorkflowStep | undefined,
+    );
 
     if (!nextStepKey) {
       // Terminal state: no more steps
@@ -348,7 +394,7 @@ export class RequestManagementService {
       nextStepDoc.nextPossibleSteps?.[0]) as WorkflowStep | undefined;
 
     req.workflow.currentStep = nextStepKey;
-    req.workflow.nextStep = afterNextKey;
+    req.workflow.nextStep = resolveStep(afterNextKey);
 
     this.logger.debug(
       `[WORKFLOW] Advanced to currentStep=${req.workflow.currentStep}, nextStep=${req.workflow.nextStep ?? "undefined"}`,
@@ -2067,13 +2113,9 @@ export class RequestManagementService {
           ? req.workflow.completedSteps
           : [];
         if (!completed.includes(stepKey)) completed.push(stepKey);
-        // Same as post–field-expert reply: guilt phase is satisfied without an expert; parties must still sign.
-        if (!completed.includes(WorkflowStep.WAITING_FOR_GUILT_DECISION)) {
-          completed.push(WorkflowStep.WAITING_FOR_GUILT_DECISION);
-        }
         req.workflow.completedSteps = completed;
         req.workflow.currentStep = WorkflowStep.WAITING_FOR_SIGNATURES;
-        req.workflow.nextStep = undefined;
+        req.workflow.nextStep = WorkflowStep.WAITING_FOR_SIGNATURES;
         req.status = CaseStatus.WAITING_FOR_SIGNATURES;
         closedByMutualAgreement = true;
 
@@ -2154,12 +2196,9 @@ export class RequestManagementService {
         ? req.workflow.completedSteps
         : [];
       if (!completed.includes(stepKey)) completed.push(stepKey);
-      if (!completed.includes(WorkflowStep.WAITING_FOR_GUILT_DECISION)) {
-        completed.push(WorkflowStep.WAITING_FOR_GUILT_DECISION);
-      }
       req.workflow.completedSteps = completed;
       req.workflow.currentStep = WorkflowStep.WAITING_FOR_SIGNATURES;
-      req.workflow.nextStep = undefined;
+      req.workflow.nextStep = WorkflowStep.WAITING_FOR_SIGNATURES;
       req.status = CaseStatus.WAITING_FOR_SIGNATURES;
     } else if (!closedByMutualAgreement) {
       if (stepKey === WorkflowStep.SECOND_DESCRIPTION) {
@@ -2280,6 +2319,7 @@ export class RequestManagementService {
           const url = this.smsOrchestrationService.buildInviteLink(
             frontendRoute,
             requestId,
+            "v1",
           );
           await this.smsOrchestrationService.sendInviteLink(
             secondPartyPhone,
@@ -2333,6 +2373,7 @@ export class RequestManagementService {
       const url = this.smsOrchestrationService.buildInviteLink(
         frontendRoute,
         requestId,
+        "v1",
       );
       await this.smsOrchestrationService.sendInviteLink(
         phoneNumber,
@@ -3446,6 +3487,7 @@ export class RequestManagementService {
     const URL = this.smsOrchestrationService.buildInviteLink(
       frontendRoutes,
       requestId,
+      "v1",
     );
     await this.smsOrchestrationService.sendInviteLink(
       phoneNumber,
@@ -4796,6 +4838,9 @@ export class RequestManagementService {
           ? FilledBy.EXPERT
           : FilledBy.CUSTOMER,
       ...(isFileMakerRole ? { isMadeByFileMaker: true } : {}),
+      // V5 only: flag that causes the resulting claim to require FileMaker
+      // approval before fanavaran submission. V4 files never set this.
+      ...(dto.requiresFileMakerApproval ? { requiresFileMakerApproval: true } : {}),
     });
 
     const requestId = String((created as any)._id);
@@ -4885,6 +4930,7 @@ export class RequestManagementService {
     const firstLink = this.smsOrchestrationService.buildBlamePartyLink(
       requestId,
       "FIRST",
+      "v2",
     );
     const smsSent = await this.smsOrchestrationService.sendFieldExpertLink({
       receptor: phone,
@@ -6708,6 +6754,23 @@ export class RequestManagementService {
           },
         });
       }
+    } else if (
+      // THIRD_PARTY IN_PERSON: first party just signed — advance workflow to
+      // FIRST_INVITE_SECOND so the frontend knows to proceed to the second-party
+      // registration step. Status stays WAITING_FOR_SIGNATURES.
+      req.type === BlameRequestType.THIRD_PARTY &&
+      req.creationMethod === CreationMethod.IN_PERSON &&
+      (req.expertInitiated || req.registrarInitiated) &&
+      partyRole === PartyRole.FIRST
+    ) {
+      await this.blameRequestDbService.findByIdAndUpdate(requestId, {
+        $set: {
+          "workflow.currentStep": WorkflowStep.FIRST_INVITE_SECOND as any,
+          "workflow.nextStep": WorkflowStep.SECOND_INITIAL_FORM as any,
+        },
+      });
+      message =
+        "First party signature recorded. Proceed to register the second party.";
     }
     return {
       requestId: String(req._id),
@@ -6733,6 +6796,18 @@ export class RequestManagementService {
       );
     }
     await this.verifyExpertAccessForBlameV2(req, expert);
+    // In the V2 IN_PERSON mirror flow guilt is resolved automatically after both
+    // parties complete their narrative steps (addDescriptionV2). The sign step for
+    // both parties must happen BEFORE accident-fields is called — calling it earlier
+    // would overwrite the workflow and cause the frontend to skip the sign page.
+    if (
+      req.creationMethod === CreationMethod.IN_PERSON &&
+      req.status !== CaseStatus.COMPLETED
+    ) {
+      throw new BadRequestException(
+        `accident-fields can only be submitted after both parties have signed (current status: ${req.status}). Complete both signatures first.`,
+      );
+    }
 
     if (!req.expert) req.expert = {} as any;
     if (!req.expert.decision) req.expert.decision = {} as any;
@@ -6761,29 +6836,24 @@ export class RequestManagementService {
       },
     };
 
-    // For IN_PERSON expert files: after accident fields are filled, guilt is
-    // decided and we can go straight to signatures (no separate review needed).
+    // IN_PERSON V2 mirror: accident-fields is a post-sign supplemental step called
+    // only after COMPLETED (both parties have signed). Record WAITING_FOR_GUILT_DECISION
+    // in completedSteps here — it was intentionally omitted from description so the
+    // frontend does not route to this page before signatures are collected.
     if (req.creationMethod === CreationMethod.IN_PERSON) {
       const completed = Array.isArray(req.workflow?.completedSteps)
         ? req.workflow.completedSteps
         : [];
-      const currentStep = req.workflow?.currentStep as WorkflowStep | undefined;
-      if (currentStep && !completed.includes(currentStep)) {
-        completed.push(currentStep);
-      }
       if (!completed.includes(WorkflowStep.WAITING_FOR_GUILT_DECISION)) {
         completed.push(WorkflowStep.WAITING_FOR_GUILT_DECISION);
       }
       if (req.workflow) {
         req.workflow.completedSteps = completed;
-        req.workflow.currentStep = WorkflowStep.WAITING_FOR_SIGNATURES;
-        req.workflow.nextStep = undefined;
       }
-      req.status = CaseStatus.WAITING_FOR_SIGNATURES;
 
       if (!Array.isArray(req.history)) req.history = [];
       req.history.push({
-        type: "ACCIDENT_FIELDS_SAVED_ADVANCED_TO_SIGNATURES",
+        type: "ACCIDENT_FIELDS_SAVED",
         actor: {
           actorId: new Types.ObjectId(String(expert.sub)),
           actorName:
@@ -6792,7 +6862,6 @@ export class RequestManagementService {
         },
         metadata: {
           accidentWay: fields.accidentWay,
-          advancedTo: WorkflowStep.WAITING_FOR_SIGNATURES,
         },
       } as any);
     }
@@ -8300,6 +8369,7 @@ export class RequestManagementService {
               targetPhone === request?.parties[0]?.person.phoneNumber
                 ? "FIRST"
                 : "SECOND",
+              "v1",
             );
             await this.smsOrchestrationService.sendThirdPartyDamagedPartyClaimLinkNotice(
               {
@@ -8814,9 +8884,10 @@ export class RequestManagementService {
             },
           }
         : {}),
-      // V5 (isMadeByFileMaker): mark approval gate at claim creation so the flag
-      // is always present regardless of whether upload-video is called.
-      ...((req as any).isMadeByFileMaker
+      // V5 only: propagate the approval gate from the blame record to the claim.
+      // isMadeByFileMaker is true for both V4 and V5; only V5 blame records also
+      // carry requiresFileMakerApproval=true (set at create time by the V5 controller).
+      ...((req as any).requiresFileMakerApproval
         ? {
             requiresFileMakerApproval: true,
             fileMakerApprovalActorId: new Types.ObjectId(actor.sub),
@@ -9082,6 +9153,399 @@ export class RequestManagementService {
     };
   }
 
+  /**
+   * VIN variant of `runInquiriesV3`.
+   * Identical flow, but calls `getPolicyByChassisInquiry` instead of
+   * `getTejaratBlockInquiry` for the primary policy lookup.
+   */
+  async runInquiriesVinV3(
+    requestId: string,
+    actor: any,
+    dto: RunInquiriesVinV3Dto,
+  ): Promise<{
+    blameRequestId: string;
+    partyRole: PartyRole;
+    claimRequestId?: string;
+    claimPublicId?: string;
+    message: string;
+  }> {
+    const req = await this.blameRequestDbService.findById(requestId);
+    if (!req) throw new NotFoundException("Blame request not found");
+    this.assertBlameV3ExpertInPerson(req);
+    await this.verifyExpertAccessForBlameV2(req, actor);
+
+    const partyRole = this.resolveV3InquiryPartyRole(req);
+    if (!partyRole) {
+      throw new ConflictException("All party inquiries are already complete.");
+    }
+
+    if (partyRole === PartyRole.FIRST) {
+      const firstIdx = this.getPartyIndex(req, PartyRole.FIRST);
+      if (firstIdx === -1)
+        throw new BadRequestException("First party not found");
+      const firstParty = req.parties[firstIdx];
+      if (!firstParty?.person?.userId) {
+        throw new BadRequestException(
+          "Guilty party OTP must be verified before running inquiries.",
+        );
+      }
+      if (req.type === BlameRequestType.CAR_BODY) {
+        const form = firstParty.carBodyFirstForm as any;
+        if (form?.car == null && form?.object == null) {
+          throw new BadRequestException(
+            "Submit car-body-form before running inquiries (CAR_BODY).",
+          );
+        }
+      }
+
+      await this.runPartyInquiriesVinV3Internal(
+        req,
+        dto,
+        PartyRole.FIRST,
+        firstParty,
+      );
+      if (req.type === BlameRequestType.CAR_BODY) {
+        await this.validateShebaV3(
+          dto as any,
+          firstParty.person?.clientId?.toString(),
+        );
+      }
+
+      this.markPartyInquiriesCompleteOnBlame(req, PartyRole.FIRST, actor);
+      await (req as any).save();
+
+      const nationalCode =
+        dto.nationalCodeOfInsurer || dto.nationalCodeOfDriver || "";
+      const newClaim = await this.createV3ClaimFromBlame(req, actor, {
+        sheba: req.type === BlameRequestType.CAR_BODY ? dto.sheba : undefined,
+        nationalCode:
+          req.type === BlameRequestType.CAR_BODY ? nationalCode : undefined,
+        interimThirdParty: req.type === BlameRequestType.THIRD_PARTY,
+      });
+
+      return {
+        blameRequestId: requestId,
+        partyRole: PartyRole.FIRST,
+        claimRequestId: String(newClaim._id),
+        claimPublicId: req.publicId,
+        message:
+          "Guilty-party inquiries complete and claim created. Proceed with location, description, voice, and signature.",
+      };
+    }
+
+    // Damaged party (THIRD_PARTY only)
+    if (!this.partyHasSigned(req, PartyRole.FIRST)) {
+      throw new BadRequestException(
+        "Guilty party must sign before running damaged-party inquiries.",
+      );
+    }
+    const secondIdx = this.getPartyIndex(req, PartyRole.SECOND);
+    if (secondIdx === -1 || !req.parties[secondIdx]?.person?.userId) {
+      throw new BadRequestException(
+        "Damaged party OTP must be verified before running inquiries.",
+      );
+    }
+
+    const secondParty = req.parties[secondIdx];
+    const firstIdx = this.getPartyIndex(req, PartyRole.FIRST);
+    const firstUserId =
+      firstIdx !== -1 ? req.parties[firstIdx]?.person?.userId : null;
+    const secondUserId = secondParty.person?.userId;
+    if (
+      firstUserId &&
+      secondUserId &&
+      String(firstUserId) === String(secondUserId)
+    ) {
+      throw new BadRequestException(
+        "Guilty and damaged parties are bound to the same user account. " +
+          "Re-verify the second party OTP using a different phone number.",
+      );
+    }
+
+    await this.runPartyInquiriesVinV3Internal(
+      req,
+      dto,
+      PartyRole.SECOND,
+      secondParty,
+    );
+    await this.validateShebaV3(
+      dto as any,
+      secondParty.person?.clientId?.toString(),
+    );
+
+    this.ensureV3GuiltyPartyDecision(req);
+    if (typeof (req as any).markModified === "function") {
+      (req as any).markModified("parties");
+    }
+    await (req as any).save();
+
+    await this.syncV3ClaimDamagedPartyFromBlame(req, dto as any);
+
+    this.markPartyInquiriesCompleteOnBlame(req, PartyRole.SECOND, actor);
+    await (req as any).save();
+
+    return {
+      blameRequestId: requestId,
+      partyRole: PartyRole.SECOND,
+      message:
+        "Damaged-party inquiries complete. Proceed with location, description, voice, and signature.",
+    };
+  }
+
+  /**
+   * VIN variant of `runPartyInquiriesV3Internal`.
+   * Calls `getPolicyByChassisInquiry` (ESG chassis lookup) instead of
+   * `getTejaratBlockInquiry` (plate-based). All other inquiries (personal,
+   * driving licence, car-body for CAR_BODY) are unchanged.
+   */
+  private async runPartyInquiriesVinV3Internal(
+    req: any,
+    partyData: RunInquiriesVinV3Dto,
+    partyRole: PartyRole,
+    party: any,
+  ): Promise<{ clientId?: string }> {
+    const roleLabel = partyRole === PartyRole.FIRST ? "FIRST" : "SECOND";
+    let clientId: string | undefined;
+    const inquiryOptions = (cid?: string) =>
+      cid ? { clientId: cid } : undefined;
+
+    let inquiryRaw: any;
+    let inquiryMapped: any;
+    try {
+      const inquiry = await this.sandHubService.getPolicyByChassisInquiry(
+        partyData.vin,
+        inquiryOptions(party?.person?.clientId?.toString()),
+      );
+      inquiryRaw = inquiry.raw;
+      inquiryMapped = inquiry.mapped;
+      this.recordPartyCaseInquiryStatus(req, "thirdParty", partyRole, true, {
+        source: "ESG_VIN_INQUIRY",
+        raw: inquiryRaw,
+        mapped: inquiryMapped,
+      });
+    } catch (err: any) {
+      this.logger.error(
+        `[V3-VIN] vin inquiry failed for ${roleLabel} party (request=${req._id}): ${err?.message || err}`,
+      );
+      this.recordPartyCaseInquiryStatus(
+        req,
+        "thirdParty",
+        partyRole,
+        false,
+        {},
+        err,
+      );
+      throw new BadRequestException(
+        `${roleLabel} party VIN inquiry failed: ${err?.message || "استعلام در دسترس نیست"}`,
+      );
+    }
+
+    if (inquiryMapped?.Error) {
+      throw new BadRequestException(
+        inquiryMapped.Error.Message ||
+          `${roleLabel} party VIN inquiry returned an error`,
+      );
+    }
+
+    const clientName = inquiryMapped?.CompanyName;
+    const companyCode = inquiryMapped?.CompanyCode;
+    if (!clientName) {
+      throw new BadRequestException(
+        `CompanyName missing from ${roleLabel} party VIN inquiry response`,
+      );
+    }
+    const client = await this.clientService.findOrCreateClientByCompanyCode(
+      companyCode,
+      clientName,
+    );
+    if (!client) {
+      throw new BadRequestException(
+        `CompanyCode missing or invalid in ${roleLabel} party VIN inquiry response`,
+      );
+    }
+    const resolvedClientId = (client as any)?._id ?? (client as any)?._doc?._id;
+    clientId = resolvedClientId ? String(resolvedClientId) : undefined;
+
+    if (!party.person) party.person = {} as any;
+    party.person.clientId = resolvedClientId;
+    party.person.nationalCodeOfInsurer = partyData.nationalCodeOfInsurer;
+    party.person.nationalCodeOfDriver = partyData.nationalCodeOfDriver;
+    party.person.driverIsInsurer = partyData.driverIsInsurer;
+    party.person.insurerBirthday = partyData.insurerBirthday;
+    party.person.driverBirthday =
+      partyData.driverBirthday ??
+      (partyData.driverIsInsurer ? String(partyData.insurerBirthday) : null);
+    if (partyData.insurerLicense)
+      party.person.insurerLicense = partyData.insurerLicense;
+    if (partyData.driverLicense)
+      party.person.driverLicense = partyData.driverLicense;
+
+    if (!party.vehicle) party.vehicle = {} as any;
+    party.vehicle.plateId = partyData.vin; // store VIN as vehicle identifier
+    party.vehicle.name = inquiryMapped?.MapTypNam;
+    party.vehicle.type = `${inquiryMapped?.UsageField ?? ""} / ${inquiryMapped?.UsageName ?? inquiryMapped?.MapUsageName ?? "-"}`;
+    party.vehicle.inquiry = {
+      source: "ESG_VIN_INQUIRY",
+      raw: inquiryRaw,
+      mapped: inquiryMapped,
+    };
+
+    if (!party.insurance) party.insurance = {} as any;
+    party.insurance.policyNumber = inquiryMapped?.PrntPlcyCmpDocNo;
+    party.insurance.company = clientName;
+    party.insurance.financialCeiling = inquiryMapped?.FinancialCvrCptl;
+    party.insurance.startDate = inquiryMapped?.IssueDate;
+    party.insurance.endDate = inquiryMapped?.EndDate;
+
+    if (
+      req.type === BlameRequestType.CAR_BODY &&
+      partyRole === PartyRole.FIRST
+    ) {
+      try {
+        const carBodyInfo = await this.sandHubService.getTejaratCarBodyInquiry(
+          {
+            nationalCodeOfInsurer: partyData.nationalCodeOfInsurer,
+            plate: partyData.vin as any, // VIN used as identifier for CAR_BODY
+          },
+          clientId ? { clientId } : undefined,
+        );
+        this.recordPartyCaseInquiryStatus(req, "carBody", partyRole, true, {
+          source: "TEJARAT_CAR_BODY_VIN_INQUIRY",
+          raw: carBodyInfo.raw,
+          mapped: carBodyInfo.mapped,
+        });
+        party.vehicle.inquiry = {
+          ...party.vehicle.inquiry,
+          carBody: {
+            source: "TEJARAT_CAR_BODY_VIN_INQUIRY",
+            raw: carBodyInfo.raw,
+            mapped: carBodyInfo.mapped,
+          },
+        };
+        const m = carBodyInfo.mapped;
+        (party.insurance as any).carBodyInsurance = {
+          policyNumber: m.policyNumber ?? null,
+          companyId: m.companyId ?? null,
+          companyName: m.CompanyName ?? null,
+        };
+        const cbCompanyCode = m.companyId ?? m.CompanyCode;
+        const cbCompanyName = m.CompanyName ?? m.companyPersianName;
+        if (cbCompanyCode && cbCompanyName) {
+          const cbClient =
+            await this.clientService.findOrCreateClientByCompanyCode(
+              Number(cbCompanyCode),
+              String(cbCompanyName),
+            );
+          const cbClientId =
+            (cbClient as any)?._id ?? (cbClient as any)?._doc?._id;
+          if (cbClientId) {
+            party.person.clientId = cbClientId;
+            clientId = String(cbClientId);
+          }
+        }
+      } catch (err: any) {
+        this.logger.error(
+          `[V3-VIN] car body inquiry failed for request=${req._id}: ${err?.message || err}`,
+        );
+        this.recordPartyCaseInquiryStatus(
+          req,
+          "carBody",
+          partyRole,
+          false,
+          {},
+          err,
+        );
+        throw new BadRequestException(
+          `CAR_BODY VIN inquiry failed: ${err?.message || "استعلام در دسترس نیست"}`,
+        );
+      }
+    }
+
+    const nationalCode =
+      partyData.nationalCodeOfInsurer || partyData.nationalCodeOfDriver;
+    const birthDate = partyData.insurerBirthday ?? partyData.driverBirthday;
+    if (nationalCode && birthDate != null) {
+      try {
+        const personalInquiry = await this.sandHubService.getPersonalInquiry(
+          nationalCode,
+          birthDate as string | number,
+          clientId ? { clientId } : undefined,
+        );
+        this.recordPartyCaseInquiryStatus(
+          req,
+          "person",
+          partyRole,
+          true,
+          personalInquiry,
+        );
+      } catch (err: any) {
+        this.logger.error(
+          `[V3-VIN] personal inquiry failed for ${roleLabel} party request=${req._id}: ${err?.message || err}`,
+        );
+        this.recordPartyCaseInquiryStatus(
+          req,
+          "person",
+          partyRole,
+          false,
+          {},
+          err,
+        );
+        throw new BadRequestException(
+          `${roleLabel} party personal identity inquiry failed: ${err?.message || "استعلام در دسترس نیست"}`,
+        );
+      }
+    }
+
+    const licenseNationalCode = partyData.driverIsInsurer
+      ? partyData.nationalCodeOfInsurer
+      : partyData.nationalCodeOfDriver;
+    const licenseNumber = partyData.driverIsInsurer
+      ? partyData.insurerLicense
+      : partyData.driverLicense;
+
+    if (!licenseNumber) {
+      this.recordPartyCaseInquiryStatus(
+        req,
+        "drivingLicence",
+        partyRole,
+        false,
+        { skipped: true, reason: "No license number provided" },
+      );
+    } else {
+      try {
+        const licenseInquiry = await this.sandHubService.getDrivingLicenseInfo(
+          licenseNationalCode,
+          licenseNumber,
+          clientId ? { clientId } : undefined,
+        );
+        this.recordPartyCaseInquiryStatus(
+          req,
+          "drivingLicence",
+          partyRole,
+          true,
+          licenseInquiry,
+        );
+      } catch (err: any) {
+        this.logger.error(
+          `[V3-VIN] driving license inquiry failed for ${roleLabel} party request=${req._id}: ${err?.message || err}`,
+        );
+        this.recordPartyCaseInquiryStatus(
+          req,
+          "drivingLicence",
+          partyRole,
+          false,
+          {},
+          err,
+        );
+        throw new BadRequestException(
+          `${roleLabel} party driving license inquiry failed: ${err?.message || "استعلام در دسترس نیست"}`,
+        );
+      }
+    }
+
+    return { clientId };
+  }
+
   private assertBlameV3PartyDetailPhase(req: any, partyRole: PartyRole): void {
     this.assertBlameV3ExpertInPerson(req);
     if (partyRole === PartyRole.FIRST) {
@@ -9222,12 +9686,11 @@ export class RequestManagementService {
           fresh.workflow.currentStep = WorkflowStep.FIRST_INVITE_SECOND;
           fresh.workflow.nextStep = WorkflowStep.SECOND_INITIAL_FORM;
         } else {
-          // CAR_BODY: FileMaker is done — seal the file for FileReviewer pickup
+          // CAR_BODY: FileMaker's narrative is done — move to document-upload step.
+          // blame.status transitions to WAITING_FOR_FILE_REVIEWER only after the
+          // FileMaker completes all document uploads, not here at sign time.
           fresh.workflow.currentStep = WorkflowStep.FIRST_COMPLETED;
           fresh.workflow.nextStep = WorkflowStep.WAITING_FOR_GUILT_DECISION;
-          if (isFileMakerActor) {
-            fresh.status = CaseStatus.WAITING_FOR_FILE_REVIEWER;
-          }
         }
       } else {
         this.pushWorkflowSteps(fresh, [
@@ -9239,10 +9702,8 @@ export class RequestManagementService {
         ]);
         fresh.workflow.currentStep = WorkflowStep.SECOND_COMPLETED;
         fresh.workflow.nextStep = WorkflowStep.WAITING_FOR_GUILT_DECISION;
-        // THIRD_PARTY: second party sign is FileMaker's last step — seal for FileReviewer
-        if (isFileMakerActor) {
-          fresh.status = CaseStatus.WAITING_FOR_FILE_REVIEWER;
-        }
+        // blame.status transitions to WAITING_FOR_FILE_REVIEWER only after the
+        // FileMaker completes all document uploads, not here at sign time.
       }
       await (fresh as any).save();
     }
@@ -9305,7 +9766,16 @@ export class RequestManagementService {
       },
     };
 
+    if (typeof (req as any).markModified === "function") {
+      (req as any).markModified("expert");
+    }
+
     if (!Array.isArray(req.history)) req.history = [];
+    // Avoid duplicate history entries on idempotent retries.
+    const alreadyRecorded = (req.history as any[]).some(
+      (e: any) => e?.type === "V3_ACCIDENT_FIELDS_SAVED",
+    );
+    if (!alreadyRecorded) {
       req.history.push({
         type: "V3_ACCIDENT_FIELDS_SAVED",
         actor: {
@@ -9315,6 +9785,7 @@ export class RequestManagementService {
         },
         metadata: { accidentWay: fields.accidentWay },
       } as any);
+    }
 
     await (req as any).save();
 
@@ -10012,4 +10483,251 @@ export class RequestManagementService {
       );
     }
   }
+
+  // ── V6 call-center flow ────────────────────────────────────────────────
+
+  /**
+   * V6: Create a LINK blame file initiated by a call-center agent.
+   * Always LINK + CUSTOMER-filled (user fills the form after receiving the SMS).
+   * `skipInitialFormStep` is set so the user-side page skips the inquiry step
+   * (the agent already ran it via runCallCenterInquiryV6).
+   */
+  async createCallCenterInitiatedBlameV6(
+    agent: any,
+    dto: { type: "THIRD_PARTY" | "CAR_BODY" },
+  ): Promise<{ requestId: string; publicId: string }> {
+    if (agent?.role !== RoleEnum.CALL_CENTER) {
+      throw new ForbiddenException("Only call-center agents can use this endpoint.");
+    }
+    const agentId = new Types.ObjectId(agent.sub);
+    const type =
+      dto.type === "CAR_BODY"
+        ? BlameRequestType.CAR_BODY
+        : BlameRequestType.THIRD_PARTY;
+
+    const firstStep = await this.getWorkflowStep({ stepNumber: 1 });
+    if (!firstStep?.stepKey) {
+      throw new InternalServerErrorException(
+        "Workflow stepNumber=1 not configured in step manager",
+      );
+    }
+    const nextStepFromManager = firstStep.nextPossibleSteps?.[0];
+    const nextStep =
+      type === BlameRequestType.CAR_BODY
+        ? (WorkflowStep.CAR_BODY_ACCIDENT_TYPE as WorkflowStep)
+        : (nextStepFromManager as WorkflowStep);
+    if (!nextStep) {
+      throw new InternalServerErrorException(
+        "Workflow stepNumber=1 has no nextPossibleSteps configured",
+      );
+    }
+
+    const publicId = await this.publicIdService.generateRequestPublicId();
+
+    const created = await this.blameRequestDbService.create({
+      publicId,
+      requestNo: publicId,
+      type,
+      parties: [{ role: PartyRole.FIRST, person: {} }],
+      workflow: {
+        currentStep: firstStep.stepKey as WorkflowStep,
+        nextStep,
+        completedSteps: [firstStep.stepKey as WorkflowStep],
+        locked: false,
+      },
+      history: [],
+      callCenterInitiated: true,
+      initiatedByCallCenterId: agentId,
+      creationMethod: CreationMethod.LINK,
+      filledBy: FilledBy.CUSTOMER,
+      // User-side page should skip the inquiry/initial-form step
+      skipInitialFormStep: true,
+    });
+
+    const requestId = String((created as any)._id);
+    if (!Array.isArray((created as any).history)) (created as any).history = [];
+    (created as any).history.push({
+      type: "FILE_CREATED_BY_CALL_CENTER",
+      actor: {
+        actorId: agentId,
+        actorName: `${agent.firstName || ""} ${agent.lastName || ""}`.trim(),
+        actorType: RoleEnum.CALL_CENTER,
+      },
+      metadata: { creationMethod: CreationMethod.LINK, type: dto.type },
+    });
+    await (created as any).save();
+
+    return { requestId, publicId: (created as any).publicId };
+  }
+
+  /**
+   * V6: Run plate + personal inquiry for the guilty party on behalf of the caller.
+   * Stores the inquiry results on the blame's first party (same as V3 guilty-party path)
+   * but does NOT create a claim — the user will do that after filling the form via the link.
+   * Note: sheba is intentionally absent — the user provides their own IBAN later.
+   */
+  async runCallCenterInquiryV6(
+    agent: any,
+    requestId: string,
+    dto: Omit<RunInquiriesV3Dto, "sheba">,
+  ): Promise<{ blameRequestId: string; message: string }> {
+    if (agent?.role !== RoleEnum.CALL_CENTER) {
+      throw new ForbiddenException("Only call-center agents can use this endpoint.");
+    }
+    const req = await this.blameRequestDbService.findById(requestId);
+    if (!req) throw new NotFoundException("Blame request not found");
+    if (!req.callCenterInitiated || String(req.initiatedByCallCenterId) !== String(agent.sub)) {
+      throw new ForbiddenException("You can only access files that you have initiated.");
+    }
+
+    const firstIdx = this.getPartyIndex(req, PartyRole.FIRST);
+    if (firstIdx === -1) throw new BadRequestException("First party not found");
+    const firstParty = req.parties[firstIdx];
+
+    await this.runPartyInquiriesV3Internal(req, dto, PartyRole.FIRST, firstParty);
+    this.markPartyInquiriesCompleteOnBlame(req, PartyRole.FIRST, agent);
+    if (!Array.isArray((req as any).history)) (req as any).history = [];
+    (req as any).history.push({
+      type: "CALL_CENTER_INQUIRY_COMPLETED",
+      actor: {
+        actorId: new Types.ObjectId(agent.sub),
+        actorName: `${agent.firstName || ""} ${agent.lastName || ""}`.trim(),
+        actorType: RoleEnum.CALL_CENTER,
+      },
+      metadata: { partyRole: PartyRole.FIRST },
+    });
+    await (req as any).save();
+
+    return {
+      blameRequestId: requestId,
+      message: "Guilty-party inquiry complete. You can now send the blame link to the user.",
+    };
+  }
+
+  /**
+   * V6: Send the blame link to the guilty party's phone number.
+   * Registers/looks up the user by phone and stores them as the first party, then
+   * sends the SMS link so the user can fill in the rest of the form via the v2 flow.
+   */
+  async sendCallCenterLinkV6(
+    agent: any,
+    requestId: string,
+    dto: { phoneNumber: string },
+  ): Promise<{ sent: boolean; sentTo: { role: string; phoneNumber: string; smsSent: boolean; linkUrl: string }[] }> {
+    if (agent?.role !== RoleEnum.CALL_CENTER) {
+      throw new ForbiddenException("Only call-center agents can use this endpoint.");
+    }
+    const req = await this.blameRequestDbService.findById(requestId);
+    if (!req) throw new NotFoundException("Request not found");
+    if (!req.callCenterInitiated || String(req.initiatedByCallCenterId) !== String(agent.sub)) {
+      throw new ForbiddenException("You can only access files that you have initiated.");
+    }
+    if (!process.env.URL) {
+      throw new InternalServerErrorException("URL environment variable is not configured");
+    }
+
+    const phone = (dto?.phoneNumber || "").trim();
+    if (!phone) throw new BadRequestException("phoneNumber is required");
+
+    const firstIdx = this.getPartyIndex(req, PartyRole.FIRST);
+    if (firstIdx === -1) throw new BadRequestException("First party not found on request");
+    const userId = await this.getOrCreateUserByPhoneNumber(phone);
+    if (!req.parties[firstIdx].person) req.parties[firstIdx].person = {} as any;
+    req.parties[firstIdx].person.phoneNumber = normalizeIranMobile(phone) ?? phone;
+    req.parties[firstIdx].person.userId = userId;
+
+    const expertName = `${agent?.lastName || ""}`.trim() || "اپراتور";
+    const firstLink = this.smsOrchestrationService.buildBlamePartyLink(requestId, "FIRST", "v6");
+    const smsSent = await this.smsOrchestrationService.sendFieldExpertLink({
+      receptor: phone,
+      type: req.type,
+      expertLastName: expertName,
+      link: firstLink,
+    });
+
+    const sentTo = [{ role: PartyRole.FIRST, phoneNumber: phone, smsSent, linkUrl: firstLink }];
+
+    if (!Array.isArray((req as any).history)) (req as any).history = [];
+    (req as any).history.push({
+      type: "CALL_CENTER_LINK_SENT",
+      actor: {
+        actorId: new Types.ObjectId(agent.sub),
+        actorName: `${agent.firstName || ""} ${agent.lastName || ""}`.trim(),
+        actorType: RoleEnum.CALL_CENTER,
+      },
+      metadata: { sentTo },
+    });
+    await (req as any).save();
+
+    return { sent: smsSent, sentTo };
+  }
+
+  /**
+   * V6: Get a single blame file detail for the call-center agent who created it.
+   */
+  async getCallCenterBlameDetailV6(agent: any, requestId: string): Promise<any> {
+    if (agent?.role !== RoleEnum.CALL_CENTER) {
+      throw new ForbiddenException("Only call-center agents can use this endpoint.");
+    }
+    const req = await this.blameRequestDbService.findById(requestId);
+    if (!req) throw new NotFoundException("Blame request not found");
+    if (!req.callCenterInitiated || String(req.initiatedByCallCenterId) !== String(agent.sub)) {
+      throw new ForbiddenException("You can only access files that you have initiated.");
+    }
+    return {
+      _id: (req as any)._id,
+      publicId: (req as any).publicId,
+      requestNo: (req as any).requestNo,
+      type: (req as any).type,
+      status: (req as any).status,
+      blameStatus: (req as any).blameStatus,
+      workflow: (req as any).workflow,
+      skipInitialFormStep: (req as any).skipInitialFormStep,
+      parties: ((req as any).parties ?? []).map((p: any) => ({
+        role: p.role,
+        person: {
+          phoneNumber: p.person?.phoneNumber,
+          nationalCodeOfInsurer: p.person?.nationalCodeOfInsurer,
+          clientId: p.person?.clientId,
+        },
+        insurance: p.insurance
+          ? {
+              company: p.insurance.company,
+              policyNumber: p.insurance.policyNumber,
+              startDate: p.insurance.startDate,
+              endDate: p.insurance.endDate,
+            }
+          : undefined,
+        vehicle: p.vehicle
+          ? { plateId: p.vehicle.plateId, name: p.vehicle.name }
+          : undefined,
+      })),
+      createdAt: (req as any).createdAt,
+    };
+  }
+
+  /**
+   * V6: List blame files created by this call-center agent.
+   */
+  async getMyCallCenterFilesV6(agent: any): Promise<any[]> {
+    if (agent?.role !== RoleEnum.CALL_CENTER) {
+      throw new ForbiddenException("Only call-center agents can use this endpoint.");
+    }
+    const agentId = new Types.ObjectId(agent.sub);
+    const files = await this.blameRequestDbService.find({
+      callCenterInitiated: true,
+      initiatedByCallCenterId: agentId,
+    });
+    return (files || []).map((f: any) => ({
+      _id: f._id,
+      publicId: f.publicId,
+      requestNo: f.requestNo,
+      type: f.type,
+      status: f.status,
+      blameStatus: f.blameStatus,
+      workflow: f.workflow,
+      skipInitialFormStep: f.skipInitialFormStep,
+      createdAt: f.createdAt,
+    }));
+  }
 }

src/sand-hub/sand-hub.module.ts

@@ -1,5 +1,7 @@
 import { Module } from "@nestjs/common";
 import { HttpModule } from "@nestjs/axios";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 import { MongooseModule } from "@nestjs/mongoose";
 import { ClientModule } from "src/client/client.module";
 import { SystemSettingsModule } from "src/system-settings/system-settings.module";
@@ -9,7 +11,11 @@ import { SandHubService } from "./sand-hub.service";
 
 @Module({
   imports: [
-    HttpModule,
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
     SystemSettingsModule,
     ClientModule,
     MongooseModule.forFeature([

src/sand-hub/sand-hub.service.spec.ts

@@ -81,5 +81,33 @@ describe("SandHubService inquiry mocks", () => {
     expect(httpService.post).not.toHaveBeenCalled();
     expect(result.mapped?.CompanyName).toBe("بیمه پارسیان");
     expect(result.mapped?.CompanyCode).toBe("8");
+    // PrntPlcyCmpDocNo must be populated from the mock raw field
+    expect(result.mapped?.PrntPlcyCmpDocNo).toBe("1404/1143-70591/200/123");
+  });
+
+  it("maps printNumber → PrntPlcyCmpDocNo when raw response uses new field name", async () => {
+    // Simulate a real-API response where the policy number arrives as printNumber
+    const rawNewFormat = {
+      printNumber: "1405/1143-NEWAPI/200/1",
+      CompanyName: "بیمه آزمایشی",
+      CompanyCode: "99",
+      FinancialCvrCptl: "5000000000",
+      IssueDate: "1405/01/01",
+      EndDate: "1406/01/01",
+    };
+    const mapped = (service as any).mapNewApiResponseToOldFormat(rawNewFormat);
+
+    expect(mapped.PrntPlcyCmpDocNo).toBe("1405/1143-NEWAPI/200/1");
+  });
+
+  it("maps insuranceNumber → PrntPlcyCmpDocNo when raw response uses legacy field name", async () => {
+    const rawLegacy = {
+      insuranceNumber: "1405/1143-LEGACY/200/1",
+      CompanyName: "بیمه آزمایشی",
+      CompanyCode: "99",
+    };
+    const mapped = (service as any).mapNewApiResponseToOldFormat(rawLegacy);
+
+    expect(mapped.PrntPlcyCmpDocNo).toBe("1405/1143-LEGACY/200/1");
   });
 });

src/sand-hub/sand-hub.service.ts

@@ -1012,11 +1012,20 @@ export class SandHubService {
       IssueDate: newResponse.persianStartDate || newResponse.IssueDate,
       EndDate: newResponse.persianEndDate || newResponse.EndDate,
 
+      // Insurance policy number — canonical Tejarat name is PrntPlcyCmpDocNo;
+      // newer API formats surface it as printNumber or insuranceNumber.
+      PrntPlcyCmpDocNo:
+        newResponse.PrntPlcyCmpDocNo ||
+        newResponse.printNumber ||
+        newResponse.insuranceNumber ||
+        null,
+
       // Insurance details
       LastCompanyDocumentNumber:
         newResponse.lastCompanyInsuranceNumber ||
         newResponse.LastCompanyDocumentNumber ||
-        newResponse.insuranceNumber,
+        newResponse.insuranceNumber ||
+        null,
 
       // Technical details
       MtrNum: newResponse.MtrNum || newResponse.mtrnum,

src/sms-orchestration/provider/sms-gateway.module.ts

@@ -1,6 +1,7 @@
 import { HttpModule } from "@nestjs/axios";
 import { Module } from "@nestjs/common";
-import { ConfigModule } from "@nestjs/config";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 
 import { KavenegarService } from "./kavenegar.service";
 import { KavenegarSmsGateway } from "./kavenegar-sms.gateway";
@@ -8,7 +9,14 @@ import { ParsianSmsGateway } from "./parsian-sms.gateway";
 import { SmsGatewayService } from "./sms-gateway.service";
 
 @Module({
-  imports: [HttpModule, ConfigModule],
+  imports: [
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
+    ConfigModule,
+  ],
   providers: [
     KavenegarService,
     KavenegarSmsGateway,

src/sms-orchestration/sms-orchestration.module.ts

@@ -6,10 +6,16 @@ import { SmsGatewayModule } from "./provider/sms-gateway.module";
 import { OtpGeneratorService } from "./otp-generator.service";
 import { SmsOrchestrationService } from "./sms-orchestration.service";
 import { HttpModule } from "@nestjs/axios";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 
 @Module({
   imports: [
-    HttpModule,
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
     SmsGatewayModule,
     MongooseModule.forFeature([{ name: SmsText.name, schema: SmsTextSchema }]),
   ],

src/sms-orchestration/sms-orchestration.service.ts

@@ -37,20 +37,25 @@ export class SmsOrchestrationService implements OnModuleInit {
     );
   }
 
-  buildInviteLink(frontendRoute: string, requestId: string): string {
-    return `${process.env.URL}/${process.env.USER_BASE_PATH}/${frontendRoute}?token=${requestId}`;
+  buildInviteLink(
+    frontendRoute: string,
+    requestId: string,
+    versionPrefix: string,
+  ): string {
+    return `${process.env.URL}/${versionPrefix}/${frontendRoute}?token=${requestId}`;
   }
 
   buildBlamePartyLink(
     requestId: string,
     partyRole: "FIRST" | "SECOND",
+    versionPrefix: string,
   ): string {
     const route = partyRole === "SECOND" ? "user2" : "user";
-    return `${process.env.URL}/${process.env.USER_BASE_PATH}/${route}?token=${requestId}`;
+    return `${process.env.URL}/${versionPrefix}/${route}?token=${requestId}`;
   }
 
-  buildClaimLink(claimRequestId: string): string {
-    return `${process.env.URL}/${process.env.USER_BASE_PATH}/caseClaim?token=${claimRequestId}`;
+  buildClaimLink(claimRequestId: string, versionPrefix: string): string {
+    return `${process.env.URL}/${versionPrefix}/caseClaim?token=${claimRequestId}`;
   }
 
   async sendInviteLink(

src/super-admin/dto/super-admin.dto.ts

@@ -74,3 +74,37 @@ export class CreateRegistrarAdminDto {
   @IsNotEmpty()
   clientId: string;
 }
+
+export class CreateCallCenterAgentDto {
+  @ApiProperty({ example: "agent@insurer.ir" })
+  @IsEmail()
+  email: string;
+
+  @ApiProperty({ example: "CallCenter@724" })
+  @IsString()
+  @IsNotEmpty()
+  password: string;
+
+  @ApiProperty({ example: "Sara" })
+  @IsString()
+  @IsNotEmpty()
+  firstName: string;
+
+  @ApiProperty({ example: "Hosseini" })
+  @IsString()
+  @IsNotEmpty()
+  lastName: string;
+
+  @ApiProperty({
+    example: "664a1b2c3d4e5f6789012345",
+    description: "Mongo ObjectId of the insurer client this agent belongs to.",
+  })
+  @IsString()
+  @IsNotEmpty()
+  clientId: string;
+
+  @ApiPropertyOptional({ example: "09121234567" })
+  @IsOptional()
+  @IsString()
+  mobile?: string;
+}

src/super-admin/super-admin.controller.ts

@@ -1,24 +1,32 @@
 import {
+  BadRequestException,
   Body,
   Controller,
   Get,
+  Param,
   Patch,
   Post,
+  Put,
+  Query,
   UseGuards,
 } from "@nestjs/common";
 import {
   ApiBearerAuth,
   ApiBody,
   ApiOperation,
+  ApiParam,
+  ApiQuery,
   ApiResponse,
   ApiTags,
 } from "@nestjs/swagger";
+import { Types } from "mongoose";
 import { SuperAdminGuard } from "./guards/super-admin.guard";
 import { SuperAdminService } from "./super-admin.service";
 import {
   CreateSuperAdminDto,
   CreateFieldExpertAdminDto,
   CreateRegistrarAdminDto,
+  CreateCallCenterAgentDto,
 } from "./dto/super-admin.dto";
 import { ClientDto } from "src/client/dto/create-client.dto";
 import {
@@ -32,6 +40,20 @@ import {
   UpdateSystemSettingsDto,
 } from "src/system-settings/dto/system-settings.dto";
 import { SetExternalInquiriesLiveDto } from "src/client/dto/external-inquiries-live.dto";
+import { ExpertInsurerService } from "src/expert-insurer/expert-insurer.service";
+import { ListQueryV2Dto } from "src/common/dto/list-query-v2.dto";
+import {
+  UnifiedFileStatusReportDto,
+  UnifiedFileStatusReportQueryDto,
+} from "src/common/dto/unified-file-status-report.dto";
+import { CreateBranchDto } from "src/client/dto/create-branch.dto";
+import { FileRating } from "src/request-management/entities/schema/request-management.schema";
+import {
+  CreateBlameExpertByInsurerDto,
+  CreateClaimExpertByInsurerDto,
+  CreateFileMakerByInsurerDto,
+  CreateFileReviewerByInsurerDto,
+} from "src/expert-insurer/dto/create-insurer-expert.dto";
 
 @ApiTags("super-admin")
 @ApiBearerAuth()
@@ -41,6 +63,7 @@ export class SuperAdminController {
   constructor(
     private readonly superAdminService: SuperAdminService,
     private readonly systemSettingsService: SystemSettingsService,
+    private readonly expertInsurerService: ExpertInsurerService,
   ) {}
 
   // ── Super-admin account management ───────────────────────────────────────
@@ -129,6 +152,13 @@ export class SuperAdminController {
     return this.superAdminService.createRegistrar(body);
   }
 
+  @Post("create-call-center-agent")
+  @ApiOperation({ summary: "Create a call-center agent for a given client" })
+  @ApiBody({ type: CreateCallCenterAgentDto })
+  createCallCenterAgent(@Body() body: CreateCallCenterAgentDto) {
+    return this.superAdminService.createCallCenterAgent(body);
+  }
+
   // ── System settings ──────────────────────────────────────────────────────
 
   @Get("system-settings")
@@ -159,4 +189,313 @@ export class SuperAdminController {
       externalApis: { sandHubUseLiveApi: body?.enabled === true },
     });
   }
+
+  // ── Insurer panel (super-admin proxy) ────────────────────────────────────
+
+  @Get("insurer/branches")
+  @ApiOperation({ summary: "List branches for a given client" })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  @ApiQuery({ name: "search", required: false, type: String })
+  @ApiQuery({ name: "from", required: false, description: "Optional start datetime (ISO string)" })
+  @ApiQuery({ name: "to", required: false, description: "Optional end datetime (ISO string)" })
+  @ApiQuery({ name: "isActive", required: false, description: "Filter active state (true/false)" })
+  getInsuranceBranches(
+    @Query("clientId") clientId: string,
+    @Query("search") search?: string,
+    @Query("from") from?: string,
+    @Query("to") to?: string,
+    @Query("isActive") isActive?: string,
+  ) {
+    return this.expertInsurerService.retrieveInsuranceBranches(
+      clientId,
+      { search, from, to, isActive },
+    );
+  }
+
+  @Post("insurer/branches")
+  @ApiOperation({ summary: "Add a branch for a given client" })
+  @ApiBody({
+    schema: {
+      allOf: [
+        { $ref: "#/components/schemas/CreateBranchDto" },
+        {
+          type: "object",
+          required: ["clientId"],
+          properties: { clientId: { type: "string", description: "Client ObjectId" } },
+        },
+      ],
+    },
+  })
+  addBranch(
+    @Body("clientId") clientId: string,
+    @Body() createBranchDto: CreateBranchDto,
+  ) {
+    return this.expertInsurerService.addBranch(clientId, createBranchDto);
+  }
+
+  @Put("insurer/branches/:branchId/status")
+  @ApiOperation({ summary: "Set branch active/inactive for a given client" })
+  @ApiParam({ name: "branchId" })
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: {
+        clientId: { type: "string", description: "Client ObjectId" },
+        isActive: { type: "boolean" },
+      },
+      required: ["clientId", "isActive"],
+    },
+  })
+  setBranchStatus(
+    @Param("branchId") branchId: string,
+    @Body("clientId") clientId: string,
+    @Body("isActive") isActive: unknown,
+  ) {
+    let active: boolean;
+    if (typeof isActive === "boolean") {
+      active = isActive;
+    } else {
+      const normalized = String(isActive ?? "").trim().toLowerCase();
+      if (!["true", "false", "1", "0", "yes", "no"].includes(normalized)) {
+        throw new BadRequestException("isActive must be a boolean");
+      }
+      active = ["true", "1", "yes"].includes(normalized);
+    }
+    return this.expertInsurerService.setBranchActive(clientId, branchId, active);
+  }
+
+  @Post("insurer/experts/blame")
+  @ApiOperation({ summary: "Create a blame expert under a given client" })
+  @ApiBody({
+    schema: {
+      allOf: [
+        { $ref: "#/components/schemas/CreateBlameExpertByInsurerDto" },
+        {
+          type: "object",
+          required: ["clientId"],
+          properties: { clientId: { type: "string", description: "Client ObjectId" } },
+        },
+      ],
+    },
+  })
+  addBlameExpert(
+    @Body("clientId") clientId: string,
+    @Body() body: CreateBlameExpertByInsurerDto,
+  ) {
+    return this.expertInsurerService.addBlameExpert(clientId, body);
+  }
+
+  @Post("insurer/experts/claim")
+  @ApiOperation({ summary: "Create a claim expert under a given client" })
+  @ApiBody({
+    schema: {
+      allOf: [
+        { $ref: "#/components/schemas/CreateClaimExpertByInsurerDto" },
+        {
+          type: "object",
+          required: ["clientId"],
+          properties: { clientId: { type: "string", description: "Client ObjectId" } },
+        },
+      ],
+    },
+  })
+  addClaimExpert(
+    @Body("clientId") clientId: string,
+    @Body() body: CreateClaimExpertByInsurerDto,
+  ) {
+    return this.expertInsurerService.addClaimExpert(clientId, body);
+  }
+
+  @Post("insurer/experts/file-maker")
+  @ApiOperation({ summary: "Create a FileMaker account under a given client" })
+  @ApiBody({
+    schema: {
+      allOf: [
+        { $ref: "#/components/schemas/CreateFileMakerByInsurerDto" },
+        {
+          type: "object",
+          required: ["clientId"],
+          properties: { clientId: { type: "string", description: "Client ObjectId" } },
+        },
+      ],
+    },
+  })
+  addFileMaker(
+    @Body("clientId") clientId: string,
+    @Body() body: CreateFileMakerByInsurerDto,
+  ) {
+    return this.expertInsurerService.addFileMaker(clientId, body);
+  }
+
+  @Post("insurer/experts/file-reviewer")
+  @ApiOperation({ summary: "Create a FileReviewer account under a given client" })
+  @ApiBody({
+    schema: {
+      allOf: [
+        { $ref: "#/components/schemas/CreateFileReviewerByInsurerDto" },
+        {
+          type: "object",
+          required: ["clientId"],
+          properties: { clientId: { type: "string", description: "Client ObjectId" } },
+        },
+      ],
+    },
+  })
+  addFileReviewer(
+    @Body("clientId") clientId: string,
+    @Body() body: CreateFileReviewerByInsurerDto,
+  ) {
+    return this.expertInsurerService.addFileReviewer(clientId, body);
+  }
+
+  @Get("insurer/experts/list")
+  @ApiOperation({ summary: "List all experts of a given client" })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  @ApiQuery({ name: "page", type: Number })
+  @ApiQuery({ name: "response_count", type: Number })
+  getAllExperts(
+    @Query("clientId") clientId: string,
+    @Query("page") page: number,
+    @Query("response_count") count: number,
+  ) {
+    return this.expertInsurerService.retrieveAllExpertsOfClient(
+      { clientKey: clientId },
+      page,
+      count,
+    );
+  }
+
+  @Get("insurer/experts/top")
+  @ApiOperation({ summary: "Top blame vs claim experts for a given client" })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  getTopExperts(@Query("clientId") clientId: string) {
+    return this.expertInsurerService.getTopExpertsForClient({ clientKey: clientId });
+  }
+
+  @Get("insurer/files")
+  @ApiOperation({ summary: "List files (blame + claim merged) for a given client" })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  getAllFiles(
+    @Query("clientId") clientId: string,
+    @Query() query: ListQueryV2Dto,
+  ) {
+    return this.expertInsurerService.retrieveAllFilesOfClient(clientId, query);
+  }
+
+  @Get("insurer/report/unified-file-statuses")
+  @ApiOperation({ summary: "Unified file status catalog + counts for a given client" })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  @ApiResponse({ status: 200, type: UnifiedFileStatusReportDto })
+  getUnifiedFileStatusReport(
+    @Query("clientId") clientId: string,
+    @Query() query: UnifiedFileStatusReportQueryDto,
+  ): Promise<UnifiedFileStatusReportDto> {
+    return this.expertInsurerService.getInsurerUnifiedFileStatusReport(
+      { clientKey: clientId },
+      query,
+    );
+  }
+
+  @Get("insurer/report/status-counts")
+  @ApiOperation({
+    summary: "Legacy status counts for a given client",
+    deprecated: true,
+    description: "Prefer GET insurer/report/unified-file-statuses.",
+  })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  @ApiQuery({ name: "from", required: false, description: "Optional start datetime (ISO string)" })
+  @ApiQuery({ name: "to", required: false, description: "Optional end datetime (ISO string)" })
+  getInsurerStatusReport(
+    @Query("clientId") clientId: string,
+    @Query("from") from?: string,
+    @Query("to") to?: string,
+  ) {
+    return this.expertInsurerService.getInsurerFileStatusCounts(
+      { clientKey: clientId },
+      from,
+      to,
+    );
+  }
+
+  @Get("insurer/files/:publicId/timeline")
+  @ApiOperation({ summary: "Activity timeline for a case of a given client" })
+  @ApiParam({ name: "publicId" })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  getFileTimeline(
+    @Query("clientId") clientId: string,
+    @Param("publicId") publicId: string,
+  ) {
+    return this.expertInsurerService.getFileTimeline(clientId, publicId);
+  }
+
+  @Get("insurer/files/:publicId")
+  @ApiOperation({ summary: "File details by publicId for a given client" })
+  @ApiParam({ name: "publicId" })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  getFileDetailsByPublicId(
+    @Query("clientId") clientId: string,
+    @Param("publicId") publicId: string,
+  ) {
+    return this.expertInsurerService.retrieveFileDetailsByPublicId(clientId, publicId);
+  }
+
+  // @Put("insurer/files/:publicId/rating")
+  // @ApiOperation({ summary: "Rate experts by publicId for a given client" })
+  // @ApiParam({ name: "publicId" })
+  // @ApiBody({
+  //   schema: {
+  //     type: "object",
+  //     required: [
+  //       "clientId",
+  //       "collisionMethodAccuracy",
+  //       "evaluationTimeliness",
+  //       "accidentCauseAccuracy",
+  //       "guiltyVehicleIdentification",
+  //       "botRating",
+  //     ],
+  //     properties: {
+  //       clientId: { type: "string", description: "Client ObjectId" },
+  //       collisionMethodAccuracy: { type: "number", minimum: 0, maximum: 5 },
+  //       evaluationTimeliness: { type: "number", minimum: 0, maximum: 5 },
+  //       accidentCauseAccuracy: { type: "number", minimum: 0, maximum: 5 },
+  //       guiltyVehicleIdentification: { type: "number", minimum: 0, maximum: 5 },
+  //       botRating: { type: "number", minimum: 0, maximum: 5 },
+  //     },
+  //   },
+  // })
+  // rateExpertsByPublicId(
+  //   @Param("publicId") publicId: string,
+  //   @Body() body: FileRating & { clientId: string },
+  // ) {
+  //   const { clientId, ...rating } = body;
+  //   return this.expertInsurerService.rateExpertByPublicId(publicId, rating as FileRating, clientId);
+  // }
+
+  @Get("insurer/top-files")
+  @ApiOperation({ summary: "Top-rated files for a given client" })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  getTopFiles(@Query("clientId") clientId: string) {
+    return this.expertInsurerService.getTopFilesForClient(clientId);
+  }
+
+  @Get("insurer/statistics")
+  @ApiOperation({ summary: "Expert statistics report for a given client" })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  getExpertStatistics(@Query("clientId") clientId: string) {
+    return this.expertInsurerService.getExpertStatisticsReport({ clientKey: clientId });
+  }
+
+  @Get("insurer/:expertId")
+  @ApiOperation({ summary: "Files handled by one roster expert for a given client" })
+  @ApiParam({ name: "expertId" })
+  @ApiQuery({ name: "clientId", required: true, type: String })
+  getExpertFiles(
+    @Query("clientId") clientId: string,
+    @Param("expertId") expertId: string,
+  ) {
+    if (!Types.ObjectId.isValid(expertId)) {
+      throw new BadRequestException("Invalid expert ID");
+    }
+    return this.expertInsurerService.getAllFilesForInsurerExpert(expertId, clientId);
+  }
 }

src/super-admin/super-admin.module.ts

@@ -3,6 +3,7 @@ import { ClientModule } from "src/client/client.module";
 import { SystemSettingsModule } from "src/system-settings/system-settings.module";
 import { HashModule } from "src/utils/hash/hash.module";
 import { UsersModule } from "src/users/users.module";
+import { ExpertInsurerModule } from "src/expert-insurer/expert-insurer.module";
 import { SuperAdminController } from "./super-admin.controller";
 import { SuperAdminService } from "./super-admin.service";
 import { SuperAdminGuard } from "./guards/super-admin.guard";
@@ -26,6 +27,7 @@ import { SuperAdminGuard } from "./guards/super-admin.guard";
     SystemSettingsModule,
     HashModule,
     UsersModule,
+    ExpertInsurerModule,
   ],
   controllers: [SuperAdminController],
   providers: [SuperAdminService, SuperAdminGuard],

src/super-admin/super-admin.service.ts

@@ -19,10 +19,12 @@ import {
   CreateSuperAdminDto,
   CreateFieldExpertAdminDto,
   CreateRegistrarAdminDto,
+  CreateCallCenterAgentDto,
 } from "./dto/super-admin.dto";
 import { RoleEnum } from "src/Types&Enums/role.enum";
 import { FieldExpertDbService } from "src/users/entities/db-service/field-expert.db.service";
 import { RegistrarDbService } from "src/users/entities/db-service/registrar.db.service";
+import { CallCenterAgentDbService } from "src/users/entities/db-service/call-center-agent.db.service";
 
 @Injectable()
 export class SuperAdminService {
@@ -33,6 +35,7 @@ export class SuperAdminService {
     private readonly actorAuthService: ActorAuthService,
     private readonly fieldExpertDbService: FieldExpertDbService,
     private readonly registrarDbService: RegistrarDbService,
+    private readonly callCenterAgentDbService: CallCenterAgentDbService,
   ) {}
 
   /** List all super-admin accounts (sans password). */
@@ -99,4 +102,28 @@ export class SuperAdminService {
   async createRegistrar(body: CreateRegistrarAdminDto) {
     return this.actorAuthService.createRegistrarMock(body);
   }
+
+  async createCallCenterAgent(body: CreateCallCenterAgentDto) {
+    const email = body.email.toLowerCase().trim();
+    const existing = await this.callCenterAgentDbService.findOne({ email });
+    if (existing) {
+      throw new ConflictException(
+        "A call-center agent with this email already exists.",
+      );
+    }
+    const password = await this.hashService.hash(body.password);
+    const created = await this.callCenterAgentDbService.create({
+      email,
+      password,
+      firstName: body.firstName,
+      lastName: body.lastName,
+      clientKey: new Types.ObjectId(body.clientId),
+      mobile: body.mobile,
+      role: RoleEnum.CALL_CENTER,
+    });
+    const { password: _pw, ...rest } = (created as any).toObject
+      ? (created as any).toObject()
+      : (created as any);
+    return rest;
+  }
 }

src/users/entities/db-service/call-center-agent.db.service.ts

@@ -0,0 +1,50 @@
+import { Injectable } from "@nestjs/common";
+import { InjectModel } from "@nestjs/mongoose";
+import { FilterQuery, Model, Types } from "mongoose";
+import { CallCenterAgentModel } from "../schema/call-center-agent.schema";
+
+@Injectable()
+export class CallCenterAgentDbService {
+  constructor(
+    @InjectModel(CallCenterAgentModel.name)
+    private readonly model: Model<CallCenterAgentModel>,
+  ) {}
+
+  async create(
+    data: Partial<CallCenterAgentModel> & { password: string },
+  ): Promise<CallCenterAgentModel> {
+    return this.model.create(data);
+  }
+
+  async findOne(
+    filter: FilterQuery<CallCenterAgentModel>,
+  ): Promise<CallCenterAgentModel | null> {
+    return this.model.findOne(filter);
+  }
+
+  async findById(id: string): Promise<CallCenterAgentModel | null> {
+    return this.model.findOne({ _id: new Types.ObjectId(id) });
+  }
+
+  async findByLoginIdentifier(
+    identifier: string,
+  ): Promise<CallCenterAgentModel | null> {
+    const id = identifier.trim();
+    const or: FilterQuery<CallCenterAgentModel>[] = [
+      { email: id },
+      { username: id },
+    ];
+    if (/^\d{10}$/.test(id)) {
+      or.push({ nationalCode: id });
+    }
+    return this.model.findOne({ $or: or });
+  }
+
+  async findAll(
+    filter: FilterQuery<CallCenterAgentModel>,
+  ): Promise<(CallCenterAgentModel & { _id: Types.ObjectId })[]> {
+    return this.model.find(filter).lean() as Promise<
+      (CallCenterAgentModel & { _id: Types.ObjectId })[]
+    >;
+  }
+}

src/users/entities/schema/call-center-agent.schema.ts

@@ -0,0 +1,61 @@
+import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
+import { Types } from "mongoose";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+
+/**
+ * Call-center agent actor.  Works under an insurance company (clientKey) and
+ * can start V6 LINK blame files on behalf of callers.
+ */
+@Schema({
+  collection: "call-center-agents",
+  versionKey: false,
+  timestamps: true,
+})
+export class CallCenterAgentModel {
+  _id?: Types.ObjectId;
+
+  @Prop({ required: true })
+  firstName: string;
+
+  @Prop({ required: true })
+  lastName: string;
+
+  @Prop({ type: String, unique: true, sparse: true, required: false })
+  email?: string;
+
+  @Prop({ type: String })
+  username?: string;
+
+  @Prop({ type: String, index: true, sparse: true })
+  nationalCode?: string;
+
+  @Prop({ type: Types.ObjectId, index: true })
+  clientKey?: Types.ObjectId;
+
+  @Prop({ required: true })
+  password: string;
+
+  @Prop({ required: false })
+  mobile?: string;
+
+  @Prop({ required: false })
+  phone?: string;
+
+  @Prop({ default: RoleEnum.CALL_CENTER })
+  role: RoleEnum;
+
+  @Prop({ type: "string", default: "" })
+  otp: string;
+
+  createdAt: Date;
+}
+
+export const CallCenterAgentDbSchema =
+  SchemaFactory.createForClass(CallCenterAgentModel);
+
+CallCenterAgentDbSchema.pre("save", function (next) {
+  if (!this.username) {
+    this.username = (this as any).email || (this as any).nationalCode;
+  }
+  next();
+});

src/users/users.module.ts

@@ -11,6 +11,7 @@ import { UserDbService } from "./entities/db-service/user.db.service";
 import { ExpertFileActivityDbService } from "./entities/db-service/expert-file-activity.db.service";
 import { FileMakerDbService } from "./entities/db-service/file-maker.db.service";
 import { FileReviewerDbService } from "./entities/db-service/file-reviewer.db.service";
+import { CallCenterAgentDbService } from "./entities/db-service/call-center-agent.db.service";
 import {
   DamageExpertDbSchema,
   DamageExpertModel,
@@ -41,6 +42,10 @@ import {
   FileReviewerDbSchema,
   FileReviewerModel,
 } from "./entities/schema/file-reviewer.schema";
+import {
+  CallCenterAgentDbSchema,
+  CallCenterAgentModel,
+} from "./entities/schema/call-center-agent.schema";
 
 @Module({
   imports: [
@@ -54,6 +59,7 @@ import {
       { name: ExpertFileActivity.name, schema: ExpertFileActivitySchema },
       { name: FileMakerModel.name, schema: FileMakerDbSchema },
       { name: FileReviewerModel.name, schema: FileReviewerDbSchema },
+      { name: CallCenterAgentModel.name, schema: CallCenterAgentDbSchema },
     ]),
     HashModule,
   ],
@@ -68,6 +74,7 @@ import {
     ExpertFileActivityDbService,
     FileMakerDbService,
     FileReviewerDbService,
+    CallCenterAgentDbService,
   ],
   exports: [
     UserDbService,
@@ -79,6 +86,7 @@ import {
     ExpertFileActivityDbService,
     FileMakerDbService,
     FileReviewerDbService,
+    CallCenterAgentDbService,
   ],
 })
 export class UsersModule {}