fix: harden claim review and inquiry workflows

Preserve damage history and current vehicle price, restore depreciation mapping, normalize inquiry/report output, and support resumable expert review with paginated case retrieval.

docs/external-integrations-reference.html

@@ -360,7 +360,7 @@
                     <tr><td><span class="method post">POST</span></td><td><code>/inquiry/sheba</code></td><td>Sheba / bank account validation.</td></tr>
                 </table>
                 <p class="note" style="margin-top:8px;">
-                    ESG wraps every response as <code>{ success: boolean, data: … }</code>. A <code>success=false</code> body is translated to a Persian "استعلام در دسترس نیست" (inquiry unavailable) error.
+                    ESG wraps every response as <code>{ success: boolean, data: … }</code>. A <code>success=false</code> body is translated to a contextual Persian error. For example, <code>موردی یافت نشد</code> becomes a plate- or VIN-specific “no matching policy” message; it is not reported as a provider outage.
                     The offline-inquiry seed check still runs first, before any ESG HTTP call.
                 </p>
             </div>