docs: import qa workflow knowledge from grilling session

docs/glossary.md

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+---
+last_updated: 2025-07-15
+tags: [domain-language, insurance, yara724]
+source: import-knowledge
+---
+
+# Domain Glossary — Yara724 Insurance Platform
+
+## Core Entities
+
+**Case**
+The top-level container for an insurance event. A Case is made up of two subsets: Blame and Claim.
+_Avoid_: Incident, Event
+
+**Blame**
+The fault/culpability determination within a Case — determining who is at fault in an accident.
+_Avoid_: Liability, Fault, Culpability
+
+**Claim**
+The financial compensation request within a Case — the policyholder requesting payment for damages. A Claim can only be filed after the Blame determination is complete.
+_Avoid_: Request, Payment, Demand
+
+**Policy**
+An insurance contract between the insurer and the insured, covering specific vehicles and risks.
+
+## People & Roles
+
+**Expert**
+A professional (surveyor/assessor) who reviews Cases — evaluates damage, determines blame, and approves claims. Uses the Expert UI.
+
+**Insured / Customer**
+The person or entity holding the policy who files a Claim. Uses the User UI.
+
+**Insurer**
+The insurance company that underwrites the Policy and pays out Claims.
+
+**Super Admin**
+A role with full system access — can toggle features (queries) on and off, and configure system-wide settings.
+
+**Roles**
+Multiple roles with varying access levels. All roles ultimately review the Case file in some capacity — the difference is what actions they can take and what data they see.