Merge remote-tracking branch 'upstream/main' | Merge upstream into main and reapply local changes

Reviewed-on: Yara724/api#19

package.json

@@ -44,6 +44,7 @@
     "class-validator": "^0.14.1",
     "crypto": "^1.0.1",
     "dotenv": "^16.4.7",
+    "express": "^4.22.1",
     "express-basic-auth": "^1.2.1",
     "fastest-levenshtein": "^1.0.16",
     "form-data": "^4.0.2",

src/Types&Enums/blame-request-management/blameWorkflow-steps.enum.ts

@@ -2,7 +2,10 @@
 export enum WorkflowStep {
 
     CREATED = "CREATED",
-  
+
+    // ---------- CAR_BODY only (no confession; accident type form) ----------
+    CAR_BODY_ACCIDENT_TYPE = "CAR_BODY_ACCIDENT_TYPE",
+
     // ---------- First party ----------
     FIRST_BLAME_CONFESSION = "FIRST_BLAME_CONFESSION",
     FIRST_VIDEO = "FIRST_VIDEO",

src/Types&Enums/blame-request-management/caseStatus.enum.ts

@@ -1,19 +1,21 @@
 //! NEW
 export enum CaseStatus {
 
-    OPEN = "OPEN",
-  
-    WAITING_FOR_SECOND_PARTY = "WAITING_FOR_SECOND_PARTY",
-  
-    WAITING_FOR_EXPERT = "WAITING_FOR_EXPERT",
-  
-    WAITING_FOR_DOCUMENT_RESEND = "WAITING_FOR_DOCUMENT_RESEND",
-  
-    WAITING_FOR_SIGNATURES = "WAITING_FOR_SIGNATURES",
-  
-    COMPLETED = "COMPLETED",
-  
-    CANCELLED = "CANCELLED",
-  
-    AUTO_CLOSED = "AUTO_CLOSED"
-  }
+  OPEN = "OPEN",
+
+  WAITING_FOR_SECOND_PARTY = "WAITING_FOR_SECOND_PARTY",
+
+  WAITING_FOR_EXPERT = "WAITING_FOR_EXPERT",
+
+  WAITING_FOR_DOCUMENT_RESEND = "WAITING_FOR_DOCUMENT_RESEND",
+
+  WAITING_FOR_SIGNATURES = "WAITING_FOR_SIGNATURES",
+
+  COMPLETED = "COMPLETED",
+
+  CANCELLED = "CANCELLED",
+
+  AUTO_CLOSED = "AUTO_CLOSED",
+
+  STOPPED = "STOPPED"
+}

src/Types&Enums/blame-request-management/resend-item-ui.ts

@@ -0,0 +1,41 @@
+import { ResendItemType } from "./resendItemType.enum";
+
+/** How the mobile/web client should collect each resend item (no workflow-step manager). */
+export type ResendItemInputKind = "document_camera" | "voice" | "video" | "text";
+
+export function getResendItemInputKind(item: string): ResendItemInputKind {
+  if (item === ResendItemType.VOICE) return "voice";
+  if (item === ResendItemType.VIDEO) return "video";
+  if (item === ResendItemType.DESCRIPTION) return "text";
+  return "document_camera";
+}
+
+export function buildResendItemsWithUi(requestedItems: string[]) {
+  return requestedItems.map((item) => ({
+    item,
+    inputKind: getResendItemInputKind(item),
+  }));
+}
+
+/** Whether a single requested item is satisfied on a party's resend row (after merges). */
+export function isResendPartyItemSatisfied(
+  item: string,
+  row: {
+    uploadedDocuments?: Record<string, unknown>;
+    resendVoiceId?: unknown;
+    resendVideoId?: unknown;
+    userTextDescription?: string;
+  },
+): boolean {
+  const uploaded = row.uploadedDocuments || {};
+  if (item === ResendItemType.DESCRIPTION) {
+    return !!(row.userTextDescription && String(row.userTextDescription).trim());
+  }
+  if (item === ResendItemType.VOICE) {
+    return !!row.resendVoiceId;
+  }
+  if (item === ResendItemType.VIDEO) {
+    return !!row.resendVideoId;
+  }
+  return !!uploaded[item];
+}

src/Types&Enums/blame-request-management/resendItemType.enum.ts

@@ -9,4 +9,7 @@ export enum ResendItemType {
   // Media evidence
   VOICE = "voice",
   VIDEO = "video",
+
+  /** Written / text party description (maps to FIRST_DESCRIPTION / SECOND_DESCRIPTION workflow steps) */
+  DESCRIPTION = "description",
 }

src/Types&Enums/claim-request-management/claim-workflow-steps.enum.ts

@@ -18,6 +18,8 @@ export enum ClaimWorkflowStep {
   
   // Expert: Damage assessment
   EXPERT_DAMAGE_ASSESSMENT = "EXPERT_DAMAGE_ASSESSMENT",
+  /** After user objection: damage expert’s last priced reply (stored in evaluation.damageExpertReplyFinal) */
+  EXPERT_FINAL_REPLY = "EXPERT_FINAL_REPLY",
   EXPERT_COST_EVALUATION = "EXPERT_COST_EVALUATION",
   
   // Insurer approval

src/Types&Enums/role.enum.ts

@@ -2,6 +2,7 @@ export enum RoleEnum {
   EXPERT = "expert",
   DAMAGE_EXPERT = "damage_expert",
   FIELD_EXPERT = "field_expert",
+  REGISTRAR = "registrar",
   COMPANY = "company",
   ADMIN = "admin",
   USER = "user",

src/auth/auth-controllers/actor/actor.auth.controller.ts

@@ -23,6 +23,7 @@ import {
 import { LoginActorDto } from "src/auth/dto/actor/login.actor.dto";
 import { ActorEditUserProfileDto } from "src/auth/dto/actor/profile.actor.dto";
 import { CreateFieldExpertDto } from "src/auth/dto/actor/create-field-expert.actor.dto";
+import { CreateRegistrarDto } from "src/auth/dto/actor/create-registrar.actor.dto";
 import {
   GenuineRegisterDto,
   InsurerRegisterDto,
@@ -64,6 +65,14 @@ export class ActorAuthController {
     return await this.actorAuthService.createFieldExpertMock(body);
   }
 
+  /** Mock: create a registrar for testing. Make private later. */
+  @Post("create-registrar")
+  @ApiBody({ type: CreateRegistrarDto })
+  @ApiAcceptedResponse()
+  async createRegistrar(@Body() body: CreateRegistrarDto) {
+    return await this.actorAuthService.createRegistrarMock(body);
+  }
+
   @UseGuards(LocalActorAuthGuard)
   @Post("login")
   @Roles()

src/auth/auth-services/actor.auth.service.ts

@@ -25,6 +25,7 @@ import { InsurerExpertDbService } from "src/users/entities/db-service/insurer-ex
 import { DamageExpertDbService } from "src/users/entities/db-service/damage-expert.db.service";
 import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
 import { FieldExpertDbService } from "src/users/entities/db-service/field-expert.db.service";
+import { RegistrarDbService } from "src/users/entities/db-service/registrar.db.service";
 import { HashService } from "src/utils/hash/hash.service";
 // import { MailService } from "src/utils/mail/mail.service";
 import { OtpService } from "src/utils/otp/otp.service";
@@ -46,6 +47,7 @@ export class ActorAuthService {
     private readonly expertDbService: ExpertDbService,
     private readonly damageExpertDbService: DamageExpertDbService,
     private readonly fieldExpertDbService: FieldExpertDbService,
+    private readonly registrarDbService: RegistrarDbService,
     private readonly insurerExpertDbService: InsurerExpertDbService,
     // private readonly mailService: MailService, // Mailer disabled – not used
     private readonly clientDbService: ClientDbService,
@@ -79,6 +81,13 @@ export class ActorAuthService {
         else
           res = await this.fieldExpertDbService.findOne({ email: username });
         break;
+      case RoleEnum.REGISTRAR:
+        if (username == null && userId)
+          res = await this.registrarDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else res = await this.registrarDbService.findOne({ email: username });
+        break;
       case RoleEnum.COMPANY:
         res = await this.insurerExpertDbService.findOne({ email: username });
         break;
@@ -273,6 +282,10 @@ export class ActorAuthService {
       actor = await this.fieldExpertDbService.findOne(filter);
       dbServiceToUpdate = this.fieldExpertDbService as any;
     }
+    if (!actor) {
+      actor = await this.registrarDbService.findOne(filter);
+      dbServiceToUpdate = this.registrarDbService as any;
+    }
 
     if (!actor) {
       throw new NotFoundException("actor not found");
@@ -309,6 +322,10 @@ export class ActorAuthService {
       userExist = await this.fieldExpertDbService.findOne({ email });
       dbServiceToUpdate = this.fieldExpertDbService;
     }
+    if (!userExist) {
+      userExist = await this.registrarDbService.findOne({ email });
+      dbServiceToUpdate = this.registrarDbService as any;
+    }
     if (!userExist) throw new NotFoundException("user not found");
     const decodeOtp = await this.hashService.compare(otp, userExist.otp);
     if (!decodeOtp) throw new UnauthorizedException("otp invalid");
@@ -383,6 +400,7 @@ export class ActorAuthService {
         "phone",
         "mobile",
       ],
+      registrar: ["email"],
     };
 
     const allowedFields = allowedFieldsByRole[role];
@@ -498,4 +516,34 @@ export class ActorAuthService {
       throw er;
     }
   }
+
+  async createRegistrarMock(body: {
+    email: string;
+    password: string;
+    clientId: string;
+  }) {
+    const hashPassword = await this.hashService.hash(body.password);
+    const payload = {
+      email: body.email.toLowerCase().trim(),
+      password: hashPassword,
+      clientKey: new Types.ObjectId(body.clientId),
+      role: RoleEnum.REGISTRAR,
+    };
+    try {
+      const created = await this.registrarDbService.create(payload as any);
+      return {
+        id: (created as any)._id,
+        email: (created as any).email,
+        clientKey: (created as any).clientKey,
+        role: (created as any).role,
+      };
+    } catch (er) {
+      if (er.code === 11000) {
+        throw new BadRequestException(
+          "A registrar with this email already exists.",
+        );
+      }
+      throw er;
+    }
+  }
 }

src/auth/auth-services/user.auth.service.ts

@@ -14,6 +14,7 @@ import { UserDbService } from "src/users/entities/db-service/user.db.service";
 import { HashService } from "src/utils/hash/hash.service";
 import { OtpService } from "src/utils/otp/otp.service";
 import { SmsManagerService } from "src/utils/sms-manager/sms-manager.service";
+import { describeSmsError } from "src/utils/sms-manager/sms-provider.exception";
 
 // TODO FIX REGISTER TO USER.SERVICE AND AUTH IN THIS MODULE
 @Injectable()
@@ -71,6 +72,12 @@ export class UserAuthService {
     });
     const otp = this.otpCreator.create();
     const hashOtp = await this.hashService.hash(otp);
+    const rawExpireMinutes = Number(process.env.EXP_OTP_TIME ?? "2");
+    const expireMinutes =
+      Number.isFinite(rawExpireMinutes) && rawExpireMinutes > 0
+        ? rawExpireMinutes
+        : 2;
+    const otpExpire = Date.now() + expireMinutes * 60 * 1000;
     if (!userExist) {
       await this.smsSender(otp, mobile);
       /// create otp request
@@ -90,9 +97,7 @@ export class UserAuthService {
         city: "",
         address: "",
         state: "",
-        otpExpire: new Date(
-          new Date().getTime() + +process.env.EXP_OTP_TIME * 60 * 1000,
-        ).getTime(),
+        otpExpire,
       });
       return new LoginDtoRs(newUser);
     }
@@ -105,9 +110,7 @@ export class UserAuthService {
         },
         {
           otp: hashOtp,
-          otpExpire: new Date(
-            new Date().getTime() + +process.env.EXP_OTP_TIME * 60 * 1000,
-          ).getTime(),
+          otpExpire,
         },
       );
       if (updateTokens) return new LoginDtoRs(userExist);
@@ -115,25 +118,26 @@ export class UserAuthService {
   }
 
   private async smsSender(otp: string, mobile: string) {
-    return this.smsManagerService
-      .verifyLookUp({
+    try {
+      await this.smsManagerService.verifyLookUp({
         token: otp,
         template: process.env.AUTH_SMS_TEMPLATE,
         receptor: mobile,
-      })
-      .then((smsRes) => {
-        this.logger.log(
-          `${"phone : " + mobile + " " + ", status : " + smsRes["return"].status + ", otp : " + otp} `,
-        );
-      })
-      .catch((er) => {
-        this.logger.error(
-          `${"phone : " + mobile + " " + ", status : " + er["return"].status + ", otp : " + otp} `,
-        );
-        throw new HttpException(
-          " auth sms send failed",
-          HttpStatus.INTERNAL_SERVER_ERROR,
-        );
       });
+      this.logger.log(
+        `Auth OTP SMS accepted by provider phone=${mobile} otp=${otp}`,
+      );
+    } catch (err) {
+      this.logger.error(
+        `Auth OTP SMS failed phone=${mobile} otp=${otp} ${describeSmsError(err)}`,
+      );
+      if (err instanceof HttpException) {
+        throw err;
+      }
+      throw new HttpException(
+        "auth sms send failed",
+        HttpStatus.BAD_GATEWAY,
+      );
+    }
   }
 }

src/auth/dto/actor/create-registrar.actor.dto.ts

@@ -0,0 +1,18 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { IsEmail, IsMongoId, IsString, MinLength } from "class-validator";
+
+export class CreateRegistrarDto {
+  @ApiProperty({ example: "registrar@sample.com" })
+  @IsEmail()
+  email: string;
+
+  @ApiProperty({ example: "securePassword123", minLength: 6 })
+  @IsString()
+  @MinLength(6)
+  password: string;
+
+  @ApiProperty({ example: "507f1f77bcf86cd799439011" })
+  @IsMongoId()
+  clientId: string;
+}
+

src/auth/guards/actor-local.guard.ts

@@ -44,6 +44,7 @@ export class LocalActorAuthGuard extends AuthGuard("actor") {
           RoleEnum.DAMAGE_EXPERT,
           RoleEnum.COMPANY,
           RoleEnum.FIELD_EXPERT,
+          RoleEnum.REGISTRAR,
         ].includes(payload.role)
       ) {
         throw new UnauthorizedException("User role is not authorized");

src/auth/guards/global.guard.ts

@@ -14,21 +14,21 @@ export class GlobalGuard implements CanActivate {
 
   async canActivate(context: ExecutionContext): Promise<boolean> {
     const request = context.switchToHttp().getRequest();
+
     const token = this.extractTokenFromHeader(request);
     if (!token) {
       throw new UnauthorizedException();
     }
+
     try {
       const payload = await this.jwtService.verifyAsync(token, {
         secret: `${process.env.SECRET}`,
       });
-      if (payload.role !== RoleEnum.USER) {
-        console.log(
-          "🚀 ~ GlobalGuard ~ canActivate ~ request.user.role:",
-          request.user.role,
-        );
+
+      if (payload.role !== RoleEnum.USER && payload.role !== RoleEnum.FIELD_EXPERT) {
         throw new UnauthorizedException();
       }
+
       request.user = payload;
       request.identity = request.user;
     } catch {

src/claim-request-management/claim-request-management.module.ts

@@ -6,6 +6,7 @@ import { RequestManagementModule } from "src/request-management/request-manageme
 import { UsersModule } from "src/users/users.module";
 import { ClaimRequestManagementController } from "./claim-request-management.controller";
 import { ClaimRequestManagementV2Controller } from "./claim-request-management.v2.controller";
+import { RegistrarClaimV1Controller } from "./registrar-claim.v1.controller";
 import { ClaimRequestManagementService } from "./claim-request-management.service";
 import { CarGreenCardDbService } from "./entites/db-service/car-green-card.db.service";
 import { ClaimRequestManagementDbService } from "./entites/db-service/claim-request-management.db.service";
@@ -85,7 +86,11 @@ import { JwtModule } from "@nestjs/jwt";
     ClaimRequiredDocumentDbService,
     ClaimAccessGuard,
   ],
-  controllers: [ClaimRequestManagementController, ClaimRequestManagementV2Controller],
+  controllers: [
+    ClaimRequestManagementController,
+    ClaimRequestManagementV2Controller,
+    RegistrarClaimV1Controller,
+  ],
   exports: [
     ClaimRequestManagementService,
     ClaimRequestManagementDbService,

src/claim-request-management/claim-request-management.v2.controller.ts

@@ -5,6 +5,7 @@ import {
   Param,
   Post,
   Patch,
+  Put,
   Body,
   UseGuards,
   Get,
@@ -25,15 +26,21 @@ import { SelectOuterPartsV2Dto, SelectOuterPartsV2ResponseDto } from "./dto/sele
 import { SelectOtherPartsV2Dto, SelectOtherPartsV2ResponseDto } from "./dto/select-other-parts-v2.dto";
 import { GetCaptureRequirementsV2ResponseDto } from "./dto/capture-requirements-v2.dto";
 import { UploadRequiredDocumentV2Dto, UploadRequiredDocumentV2ResponseDto } from "./dto/upload-document-v2.dto";
-import { CapturePartV2Dto, CapturePartV2ResponseDto } from "./dto/capture-part-v2.dto";
+import {
+  CapturePartV2Dto,
+  CapturePartV2ResponseDto,
+  VideoCaptureV2ResponseDto,
+} from "./dto/capture-part-v2.dto";
 import { GetMyClaimsV2ResponseDto } from "./dto/my-claims-v2.dto";
 import { ClaimDetailsV2ResponseDto } from "./dto/claim-details-v2.dto";
+import { UserObjectionV2Dto } from "./dto/user-objection-v2.dto";
+import { UserRatingDto } from "./dto/user-rating.dto";
 
 @ApiTags("claim-request-management (v2)")
 @Controller("v2/claim-request-management")
 @ApiBearerAuth()
 @UseGuards(GlobalGuard, RolesGuard)
-@Roles(RoleEnum.USER)
+@Roles(RoleEnum.USER, RoleEnum.FIELD_EXPERT)
 export class ClaimRequestManagementV2Controller {
   constructor(
     private readonly claimRequestManagementService: ClaimRequestManagementService,
@@ -51,7 +58,7 @@ export class ClaimRequestManagementV2Controller {
   })
   async getMyClaims(@CurrentUser() user: any): Promise<GetMyClaimsV2ResponseDto> {
     try {
-      return await this.claimRequestManagementService.getMyClaimsV2(user.sub);
+      return await this.claimRequestManagementService.getMyClaimsV2(user.sub, user);
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
@@ -91,6 +98,7 @@ export class ClaimRequestManagementV2Controller {
       return await this.claimRequestManagementService.getClaimDetailsV2(
         claimRequestId,
         user.sub,
+        user,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -100,6 +108,89 @@ export class ClaimRequestManagementV2Controller {
     }
   }
 
+  /**
+   * V2: User objection after expert resend (same intent as v1 PUT …/request/resend/:id/objection).
+   */
+  @Put("request/:claimRequestId/objection")
+  @ApiOperation({
+    summary: "Submit user objection (V2)",
+    description:
+      "After the damage expert submits a resend request (`damageExpertResend`), the owner may dispute priced parts " +
+      "and/or propose additional damaged parts. Stores a structured payload on `evaluation.objection`, merges " +
+      "`newParts` into `damage.selectedParts`, and moves the case back to `WAITING_FOR_DAMAGE_EXPERT` for re-review.",
+  })
+  @ApiParam({
+    name: "claimRequestId",
+    description: "The claim case ID (MongoDB ObjectId)",
+    example: "507f1f77bcf86cd799439011",
+  })
+  @ApiBody({ type: UserObjectionV2Dto })
+  @ApiResponse({ status: 200, description: "Objection stored" })
+  @ApiResponse({ status: 400, description: "No active resend or empty payload" })
+  @ApiResponse({ status: 403, description: "Not the claim owner" })
+  @ApiResponse({ status: 404, description: "Claim not found" })
+  @ApiResponse({ status: 409, description: "Objection already submitted" })
+  async submitUserObjectionV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: UserObjectionV2Dto,
+    @CurrentUser() user: any,
+  ) {
+    try {
+      return await this.claimRequestManagementService.handleUserObjectionV2(
+        claimRequestId,
+        body,
+        user.sub,
+        user,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit objection",
+      );
+    }
+  }
+
+  /**
+   * V2: User satisfaction rating after the claim case is completed (same intent as v1 PUT …/request/:id/user-rating).
+   */
+  @Put("request/:claimRequestId/user-rating")
+  @ApiOperation({
+    summary: "Submit user satisfaction rating (V2)",
+    description:
+      "Only the claim owner (damaged party) may submit. Allowed when `status` is `COMPLETED`. " +
+      "Stores scores on `ClaimCase.userRating` (0–5). One submission per case.",
+  })
+  @ApiParam({
+    name: "claimRequestId",
+    description: "The claim case ID (MongoDB ObjectId)",
+    example: "507f1f77bcf86cd799439011",
+  })
+  @ApiBody({ type: UserRatingDto })
+  @ApiResponse({ status: 200, description: "Rating saved" })
+  @ApiResponse({ status: 400, description: "Claim not completed or invalid scores" })
+  @ApiResponse({ status: 403, description: "Not the claim owner" })
+  @ApiResponse({ status: 404, description: "Claim not found" })
+  @ApiResponse({ status: 409, description: "Rating already submitted" })
+  async addUserRatingV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() ratingDto: UserRatingDto,
+    @CurrentUser() user: any,
+  ) {
+    try {
+      return await this.claimRequestManagementService.addUserRatingV2(
+        claimRequestId,
+        ratingDto,
+        user.sub,
+        user,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to save rating",
+      );
+    }
+  }
+
   @Post("create-from-blame/:blameRequestId")
   @ApiParam({
     name: "blameRequestId",
@@ -231,6 +322,7 @@ export class ClaimRequestManagementV2Controller {
         claimRequestId,
         body,
         user.sub,
+        user,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -252,13 +344,14 @@ export class ClaimRequestManagementV2Controller {
 **Workflow Step:** SELECT_OTHER_PARTS (Step 3 of Claim)
 
 **Purpose:** User selects non-body damaged parts and provides bank information for payment.
+Optional: upload car green card file in the same step.
 
 **Validations:**
 - Claim must exist
 - User must be the claim owner (damaged party from blame case)
 - Current workflow step must be SELECT_OTHER_PARTS
 - Bank information must not have been submitted previously
-- Sheba number must be exactly 24 digits
+- Sheba (sheba) accepted as IR + 24 digits or only 24 digits
 - National code must be exactly 10 digits
 
 **Valid Other Parts (Optional):**
@@ -276,42 +369,38 @@ export class ClaimRequestManagementV2Controller {
     description: "The claim case ID (MongoDB ObjectId)",
     example: "507f1f77bcf86cd799439011",
   })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/claim-required-document",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `other-parts-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
   @ApiBody({
-    type: SelectOtherPartsV2Dto,
-    description: "Other parts selection and bank information",
-    examples: {
-      example1: {
-        summary: "Only bank info (no other parts damaged)",
-        value: {
-          otherParts: [],
-          shebaNumber: "123456789012345678901234",
-          nationalCodeOfOwner: "1234567890",
-        },
-      },
-      example2: {
-        summary: "Engine and suspension damage",
-        value: {
-          otherParts: ["engine", "suspension"],
-          shebaNumber: "123456789012345678901234",
-          nationalCodeOfOwner: "1234567890",
-        },
-      },
-      example3: {
-        summary: "Multiple systems damaged",
-        value: {
-          otherParts: ["engine", "brake_system", "electrical", "headlight"],
-          shebaNumber: "123456789012345678901234",
-          nationalCodeOfOwner: "1234567890",
-        },
-      },
-      example4: {
-        summary: "Lighting and glass damage",
-        value: {
-          otherParts: ["headlight", "taillight", "mirror", "glass"],
-          shebaNumber: "123456789012345678901234",
-          nationalCodeOfOwner: "1234567890",
+    description:
+      "Other parts + bank information. Use `sheba` and `nationalCodeOfInsurer` like THIRD_PARTY flow. Optional file can be uploaded as car green card.",
+    schema: {
+      type: "object",
+      properties: {
+        otherParts: {
+          oneOf: [
+            { type: "array", items: { type: "string" } },
+            { type: "string", description: "JSON string array for multipart" },
+          ],
+          example: ["engine", "suspension"],
         },
+        sheba: { type: "string", example: "IR123456789012345678901234" },
+        nationalCodeOfInsurer: { type: "string", example: "1234567890" },
+        file: { type: "string", format: "binary" },
       },
+      required: ["sheba", "nationalCodeOfInsurer"],
     },
   })
   @ApiResponse({
@@ -339,12 +428,15 @@ export class ClaimRequestManagementV2Controller {
     @Param("claimRequestId") claimRequestId: string,
     @Body() body: SelectOtherPartsV2Dto,
     @CurrentUser() user: any,
+    @UploadedFile() file?: Express.Multer.File,
   ): Promise<SelectOtherPartsV2ResponseDto> {
     try {
       return await this.claimRequestManagementService.selectOtherPartsV2(
         claimRequestId,
         body,
         user.sub,
+        user,
+        file,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -397,6 +489,7 @@ Returns status of each item (uploaded/captured or not).
       return await this.claimRequestManagementService.getCaptureRequirementsV2(
         claimRequestId,
         user.sub,
+        user,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -434,16 +527,16 @@ Returns status of each item (uploaded/captured or not).
     description: `
 **Workflow Step:** UPLOAD_REQUIRED_DOCUMENTS (Step 4 of Claim)
 
-**Upload one of the 13 required documents:**
+**Upload one of the required documents** (13 for THIRD_PARTY; CAR_BODY may require fewer — see capture-requirements):
 - car_green_card
 - damaged_driving_license_front/back
 - damaged_chassis_number, damaged_engine_photo
 - damaged_car_card_front/back, damaged_metal_plate
-- guilty_driving_license_front/back
-- guilty_car_card_front/back, guilty_metal_plate
+- guilty_driving_license_front/back, guilty_car_card_front/back, guilty_metal_plate (THIRD_PARTY)
 
-**When all 13 documents are uploaded:**
-- Workflow automatically moves to: CAPTURE_PART_DAMAGES (Step 5)
+**When all required documents are uploaded:** Workflow moves to CAPTURE_PART_DAMAGES (Step 5).
+
+**Field expert IN_PERSON:** Same endpoint; use with claim created from expert-initiated IN_PERSON blame to upload documents on behalf of the damaged party.
     `,
   })
   @ApiParam({
@@ -507,6 +600,7 @@ Returns status of each item (uploaded/captured or not).
         body,
         file,
         user.sub,
+        user,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -547,6 +641,8 @@ Returns status of each item (uploaded/captured or not).
 2. **part**: Damaged parts based on selectedParts from Step 2
 
 **All captures must be completed before user can submit claim.**
+
+**Field expert IN_PERSON:** Same endpoint; use with claim created from expert-initiated IN_PERSON blame to capture photos on behalf of the damaged party.
     `,
   })
   @ApiParam({
@@ -598,6 +694,7 @@ Returns status of each item (uploaded/captured or not).
         body,
         file,
         user.sub,
+        user,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -606,4 +703,129 @@ Returns status of each item (uploaded/captured or not).
       );
     }
   }
+
+  /**
+   * V2: Upload repair factor for a part (same intent as v1 PATCH …/request/reply/:claimRequestId/:partId/upload-factor).
+   */
+  @Patch("request/reply/:claimRequestId/:partId/upload-factor")
+  @ApiConsumes("multipart/form-data")
+  @ApiOperation({
+    summary: "Upload factor file for a priced part (V2)",
+    description:
+      "Use when the damage expert reply marks `factorNeeded: true` for this `partId`. " +
+      "Stores file in `claim-factors-image`, sets `factorLink` / `factorStatus` on the matching part in " +
+      "`evaluation.damageExpertReply` or `evaluation.damageExpertReplyFinal`. " +
+      "Requires claim `claimStatus` NEEDS_REVISION or UNDER_REVIEW.",
+  })
+  @ApiParam({ name: "claimRequestId", description: "Claim case ID" })
+  @ApiParam({ name: "partId", description: "Part id from expert reply" })
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: {
+        file: { type: "string", format: "binary" },
+      },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("file", {
+      storage: diskStorage({
+        destination: "./files/claim-factors",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          callback(null, `-${unique}-${file.originalname}`);
+        },
+      }),
+      limits: { fileSize: 10 * 1024 * 1024 },
+    }),
+  )
+  async uploadFactorForPartV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Param("partId") partId: string,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() user: any,
+  ) {
+    try {
+      return await this.claimRequestManagementService.uploadClaimFactorV2(
+        claimRequestId,
+        partId,
+        file,
+        user.sub,
+        user,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to upload factor",
+      );
+    }
+  }
+
+  /**
+   * V2 API: Upload car walk-around video (same behavior as v1 PATCH claim-request-management/car-capture/:id)
+   */
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: {
+        file: { type: "string", format: "binary" },
+      },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 50 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/car-capture-videos/",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const filename = `claim-video-${unique}${ex}`;
+          callback(null, filename);
+        },
+      }),
+    }),
+  )
+  @ApiConsumes("multipart/form-data")
+  @Patch("car-capture/:claimRequestId")
+  @ApiOperation({
+    summary: "Upload car walk-around video (V2)",
+    description:
+      "Multipart upload of the car capture video during CAPTURE_PART_DAMAGES. " +
+      "Stores file metadata in `claim-video-capture` and sets `ClaimCase.media.videoCaptureId`. " +
+      "Only one video per claim; path is stored on the video document (not duplicated on the case).",
+  })
+  @ApiParam({
+    name: "claimRequestId",
+    description: "The claim case ID (MongoDB ObjectId)",
+    example: "507f1f77bcf86cd799439011",
+  })
+  @ApiResponse({
+    status: 200,
+    description: "Video uploaded successfully",
+    type: VideoCaptureV2ResponseDto,
+  })
+  @ApiResponse({ status: 400, description: "Wrong workflow step or missing file" })
+  @ApiResponse({ status: 403, description: "Not the claim owner" })
+  @ApiResponse({ status: 404, description: "Claim not found" })
+  @ApiResponse({ status: 409, description: "Video already uploaded" })
+  async captureVideoCaptureV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @UploadedFile("file") file: Express.Multer.File,
+    @CurrentUser() user: any,
+  ): Promise<VideoCaptureV2ResponseDto> {
+    try {
+      return await this.claimRequestManagementService.setVideoCaptureV2(
+        claimRequestId,
+        file,
+        user.sub,
+        user,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to upload car capture video",
+      );
+    }
+  }
 }

src/claim-request-management/dto/capture-part-v2.dto.ts

@@ -79,3 +79,26 @@ export class CapturePartV2ResponseDto {
   })
   message: string;
 }
+
+/**
+ * Response DTO for car walk-around video upload (V2)
+ */
+export class VideoCaptureV2ResponseDto {
+  @ApiProperty({
+    description: 'Claim case ID',
+    example: '507f1f77bcf86cd799439011',
+  })
+  claimRequestId: string;
+
+  @ApiProperty({
+    description: 'ID of the stored video document (claim-video-capture)',
+    example: '507f1f77bcf86cd799439012',
+  })
+  videoId: string;
+
+  @ApiProperty({
+    description: 'Success message',
+    example: 'Video capture uploaded successfully.',
+  })
+  message: string;
+}

src/claim-request-management/dto/claim-details-v2.dto.ts

@@ -63,6 +63,15 @@ export class ClaimDetailsV2ResponseDto {
   @ApiPropertyOptional({ description: 'Damaged parts captured' })
   damagedParts?: Record<string, { captured: boolean; url?: string }>;
 
+  @ApiPropertyOptional({ description: 'User satisfaction rating (if submitted)' })
+  userRating?: {
+    progressSpeed: number;
+    registrationEase: number;
+    overallEvaluation: number;
+    comment?: string;
+    createdAt?: Date;
+  };
+
   @ApiProperty({ description: 'Created at' })
   createdAt: string;
 

src/claim-request-management/dto/select-other-parts-v2.dto.ts

@@ -41,34 +41,43 @@ export class SelectOtherPartsV2Dto {
   otherParts?: OtherCarPart[];
 
   @ApiProperty({
-    description: 'Sheba number (IBAN) for payment - 24 digits without IR prefix',
+    description: 'Sheba number (IBAN). Accepted: IR + 24 digits OR only 24 digits',
+    example: 'IR123456789012345678901234',
+  })
+  @IsNotEmpty({ message: 'sheba is required' })
+  @IsString({ message: 'sheba must be a string' })
+  sheba: string;
+
+  @ApiPropertyOptional({
+    description: 'Legacy alias of sheba for backward compatibility',
     example: '123456789012345678901234',
-    pattern: '^[0-9]{24}$',
-    minLength: 24,
-    maxLength: 24,
   })
-  @IsNotEmpty({ message: 'Sheba number is required' })
-  @IsString({ message: 'Sheba number must be a string' })
-  @Length(24, 24, { message: 'Sheba number must be exactly 24 digits' })
-  @Matches(/^[0-9]{24}$/, {
-    message: 'Sheba number must contain exactly 24 digits (without IR prefix)',
-  })
-  shebaNumber: string;
+  @IsOptional()
+  @IsString()
+  shebaNumber?: string;
 
   @ApiProperty({
-    description: 'National code of the owner - 10 digits',
+    description: 'National code of insurer/owner - 10 digits',
     example: '1234567890',
     pattern: '^[0-9]{10}$',
     minLength: 10,
     maxLength: 10,
   })
-  @IsNotEmpty({ message: 'National code of owner is required' })
+  @IsNotEmpty({ message: 'nationalCodeOfInsurer is required' })
   @IsString({ message: 'National code must be a string' })
   @Length(10, 10, { message: 'National code must be exactly 10 digits' })
   @Matches(/^[0-9]{10}$/, {
     message: 'National code must contain exactly 10 digits',
   })
-  nationalCodeOfOwner: string;
+  nationalCodeOfInsurer: string;
+
+  @ApiPropertyOptional({
+    description: 'Legacy alias for backward compatibility',
+    example: '1234567890',
+  })
+  @IsOptional()
+  @IsString()
+  nationalCodeOfOwner?: string;
 }
 
 /**

src/claim-request-management/dto/user-objection-v2.dto.ts

@@ -0,0 +1,24 @@
+import { ApiPropertyOptional } from "@nestjs/swagger";
+import { Type } from "class-transformer";
+import { IsArray, IsOptional, ValidateNested } from "class-validator";
+import { NewPartDto, UserObjectionPartDto } from "./user-objection.dto";
+
+/**
+ * V2 user objection body — same shape as v1 {@link import("./user-objection.dto").UserObjectionDto}
+ * with nested validation enabled for the v2 controller pipeline.
+ */
+export class UserObjectionV2Dto {
+  @ApiPropertyOptional({ type: [UserObjectionPartDto] })
+  @IsOptional()
+  @IsArray()
+  @ValidateNested({ each: true })
+  @Type(() => UserObjectionPartDto)
+  objectionParts?: UserObjectionPartDto[];
+
+  @ApiPropertyOptional({ type: [NewPartDto] })
+  @IsOptional()
+  @IsArray()
+  @ValidateNested({ each: true })
+  @Type(() => NewPartDto)
+  newParts?: NewPartDto[];
+}

src/claim-request-management/entites/db-service/claim-case.db.service.ts

@@ -29,6 +29,16 @@ export class ClaimCaseDbService {
     return this.claimCaseModel.findByIdAndUpdate(id, update, { new: true });
   }
 
+  async findOneAndUpdate(
+    filter: FilterQuery<ClaimCase>,
+    update: any,
+    options?: { new?: boolean },
+  ): Promise<ClaimCaseDocument | null> {
+    return this.claimCaseModel.findOneAndUpdate(filter, update, {
+      new: options?.new !== false,
+    });
+  }
+
   async find(
     filter: FilterQuery<ClaimCase>,
     options?: { lean?: boolean; select?: string },

src/claim-request-management/entites/schema/claim-case.evaluation.schema.ts

@@ -87,8 +87,9 @@ export class ClaimExpertReply {
 export const ClaimExpertReplySchema =
   SchemaFactory.createForClass(ClaimExpertReply);
 
+/** One line item the user disputes on an expert-priced part */
 @Schema({ _id: false })
-export class ClaimUserObjection {
+export class ClaimUserObjectionPart {
   @Prop({ type: String, required: true })
   partId: string;
 
@@ -103,9 +104,47 @@ export class ClaimUserObjection {
 
   @Prop({ type: String })
   typeOfDamage?: string;
+
+  @Prop({ type: String })
+  carPartDamage?: string;
+
+  @Prop({ type: String })
+  side?: string;
 }
-export const ClaimUserObjectionSchema =
-  SchemaFactory.createForClass(ClaimUserObjection);
+export const ClaimUserObjectionPartSchema =
+  SchemaFactory.createForClass(ClaimUserObjectionPart);
+
+@Schema({ _id: false })
+export class ClaimUserObjectionNewPart {
+  @Prop({ type: String })
+  partId?: string;
+
+  @Prop({ type: String, required: true })
+  partName: string;
+
+  @Prop({ type: String })
+  side?: string;
+}
+export const ClaimUserObjectionNewPartSchema =
+  SchemaFactory.createForClass(ClaimUserObjectionNewPart);
+
+/**
+ * Full user objection payload (matches v1 DTO: objectionParts + newParts).
+ * Stored on {@link ClaimEvaluation.objection}.
+ */
+@Schema({ _id: false })
+export class ClaimUserObjectionPayload {
+  @Prop({ type: [ClaimUserObjectionPartSchema], default: [] })
+  objectionParts?: ClaimUserObjectionPart[];
+
+  @Prop({ type: [ClaimUserObjectionNewPartSchema], default: [] })
+  newParts?: ClaimUserObjectionNewPart[];
+
+  @Prop({ type: Date, default: () => new Date() })
+  submittedAt?: Date;
+}
+export const ClaimUserObjectionPayloadSchema =
+  SchemaFactory.createForClass(ClaimUserObjectionPayload);
 
 @Schema({ _id: false })
 export class ClaimResendRequest {
@@ -182,8 +221,8 @@ export class ClaimEvaluation {
   @Prop({ type: ClaimResendRequestSchema })
   damageExpertResend?: ClaimResendRequest | null;
 
-  @Prop({ type: ClaimUserObjectionSchema })
-  objection?: ClaimUserObjection;
+  @Prop({ type: ClaimUserObjectionPayloadSchema })
+  objection?: ClaimUserObjectionPayload;
 
   @Prop({ type: ClaimUserResendPayloadSchema })
   userResendDocuments?: ClaimUserResendPayload;

src/claim-request-management/entites/schema/claim-cases.schema.ts

@@ -26,6 +26,7 @@ import {
   ClaimCaseSnapshotSchema,
 } from "./claim-case.snapshot.schema";
 import { ClaimWorkflow, ClaimWorkflowSchema } from "./claim-case.workflow.schema";
+import { UserClaimRating } from "./claim-request-management.schema";
 
 @Schema({ _id: false })
 export class RequiredDocumentRef {
@@ -75,6 +76,12 @@ export class ClaimCase {
   @Prop({ type: String, enum: ClaimStatus, default: ClaimStatus.PENDING })
   claimStatus: ClaimStatus;
 
+  /**
+   * Set while the linked blame file is in WAITING_FOR_DOCUMENT_RESEND so the claim flow can block or message the user.
+   */
+  @Prop({ default: false })
+  blameDocumentResendPending?: boolean;
+
   /**
    * Link to the blame case that originated this claim.
    * IMPORTANT: this is intentionally ONLY an id reference (no embedded blame file).
@@ -133,6 +140,15 @@ export class ClaimCase {
   @Prop({ type: [HistoryEventSchema], default: [] })
   history?: HistoryEvent[];
 
+  /**
+   * User satisfaction rating (damaged party), after the case is completed.
+   */
+  @Prop({ type: UserClaimRating, required: false })
+  userRating?: UserClaimRating;
+
+  @Prop({ type: Types.ObjectId, index: true })
+  createdByRegistrarId?: Types.ObjectId;
+
   /**
    * Legacy fields kept optional to simplify progressive migration.
    * If you choose to migrate later, we can remove these.

src/claim-request-management/registrar-claim.v1.controller.ts

@@ -0,0 +1,135 @@
+import { Body, Controller, Get, Param, Patch, Post, UploadedFile, UseGuards, UseInterceptors } from "@nestjs/common";
+import { FileInterceptor } from "@nestjs/platform-express";
+import { diskStorage } from "multer";
+import { extname } from "path";
+import { ApiBearerAuth, ApiBody, ApiConsumes, ApiOperation, ApiParam, ApiTags } from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { SelectOuterPartsV2Dto } from "./dto/select-outer-parts-v2.dto";
+import { SelectOtherPartsV2Dto } from "./dto/select-other-parts-v2.dto";
+import { UploadRequiredDocumentV2Dto } from "./dto/upload-document-v2.dto";
+import { CapturePartV2Dto } from "./dto/capture-part-v2.dto";
+import { ClaimRequestManagementService } from "./claim-request-management.service";
+
+@ApiTags("registrar-claim (v1)")
+@Controller("registrar-claim")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.REGISTRAR)
+export class RegistrarClaimV1Controller {
+  constructor(private readonly claimRequestManagementService: ClaimRequestManagementService) {}
+
+  @Post("create-from-blame/:blameRequestId")
+  @ApiParam({ name: "blameRequestId" })
+  createFromBlame(@Param("blameRequestId") blameRequestId: string, @CurrentUser() registrar: any) {
+    return this.claimRequestManagementService.createClaimFromBlameForRegistrarV1(
+      blameRequestId,
+      registrar,
+    );
+  }
+
+  @Get("request/:claimRequestId")
+  getClaim(@Param("claimRequestId") claimRequestId: string, @CurrentUser() registrar: any) {
+    return this.claimRequestManagementService.getClaimDetailsV2(
+      claimRequestId,
+      registrar.sub,
+      registrar,
+    );
+  }
+
+  @Patch("select-outer-parts/:claimRequestId")
+  @ApiBody({ type: SelectOuterPartsV2Dto })
+  selectOuter(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: SelectOuterPartsV2Dto,
+    @CurrentUser() registrar: any,
+  ) {
+    return this.claimRequestManagementService.selectOuterPartsV2(
+      claimRequestId,
+      body,
+      registrar.sub,
+      registrar,
+    );
+  }
+
+  @Patch("select-other-parts/:claimRequestId")
+  @ApiBody({ type: SelectOtherPartsV2Dto })
+  selectOther(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: SelectOtherPartsV2Dto,
+    @CurrentUser() registrar: any,
+  ) {
+    return this.claimRequestManagementService.selectOtherPartsV2(
+      claimRequestId,
+      body,
+      registrar.sub,
+      registrar,
+    );
+  }
+
+  @Get("capture-requirements/:claimRequestId")
+  getCapture(@Param("claimRequestId") claimRequestId: string, @CurrentUser() registrar: any) {
+    return this.claimRequestManagementService.getCaptureRequirementsV2(
+      claimRequestId,
+      registrar.sub,
+      registrar,
+    );
+  }
+
+  @Post("upload-document/:claimRequestId")
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/claim-documents",
+        filename: (req, file, cb) => cb(null, `${Date.now()}${extname(file.originalname)}`),
+      }),
+    }),
+  )
+  @ApiOperation({ summary: "Registrar uploads required claim document" })
+  uploadDoc(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: UploadRequiredDocumentV2Dto,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() registrar: any,
+  ) {
+    return this.claimRequestManagementService.uploadRequiredDocumentV2(
+      claimRequestId,
+      body,
+      file,
+      registrar.sub,
+      registrar,
+    );
+  }
+
+  @Post("capture-part/:claimRequestId")
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/claim-captures",
+        filename: (req, file, cb) => cb(null, `${Date.now()}${extname(file.originalname)}`),
+      }),
+    }),
+  )
+  capturePart(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: CapturePartV2Dto,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() registrar: any,
+  ) {
+    return this.claimRequestManagementService.capturePartV2(
+      claimRequestId,
+      body,
+      file,
+      registrar.sub,
+      registrar,
+    );
+  }
+}
+

src/expert-blame/expert-blame.service.ts

@@ -7,6 +7,11 @@ import {
   Logger,
   NotFoundException,
 } from "@nestjs/common";
+import {
+  assertBlameCaseForExpertTenant,
+  blameCaseAccessibleToExpert,
+  requireActorClientKey,
+} from "src/helpers/tenant-scope";
 import { RequestManagementDbService } from "src/request-management/entities/db-service/request-management.db.service";
 import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
 import {
@@ -25,6 +30,7 @@ import { BlameStatus } from "src/Types&Enums/blame-request-management/blameStatu
 import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
 import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
 import { ResendItemType } from "src/Types&Enums/blame-request-management/resendItemType.enum";
+import { buildResendItemsWithUi } from "src/Types&Enums/blame-request-management/resend-item-ui";
 import { buildFileLink } from "src/helpers/urlCreator";
 import { toJalaliDateAndTime } from "src/helpers/date-jalali";
 import { ResendRequestDto } from "./dto/resend.dto";
@@ -32,6 +38,7 @@ import { readFile } from "fs/promises";
 import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
 import { BlameDocumentDbService } from "src/request-management/entities/db-service/blame-document.db.service";
 import { UserSignDbService } from "src/request-management/entities/db-service/sign.db.service";
+import { RequestManagementService } from "src/request-management/request-management.service";
 
 interface CheckedRequestEntry {
   CheckedRequest?: {
@@ -58,6 +65,10 @@ function statementToFormKey(
 @Injectable()
 export class ExpertBlameService {
   private readonly logger = new Logger(ExpertBlameService.name);
+
+  /** Blame V2 `workflow.locked` TTL (must match checks in lock/reply/resend). */
+  private readonly blameV2LockTtlMs = 15 * 60 * 1000;
+
   constructor(
     private readonly requestManagementDbService: RequestManagementDbService,
     private readonly blameRequestDbService: BlameRequestDbService,
@@ -67,7 +78,8 @@ export class ExpertBlameService {
     private readonly expertDbService: ExpertDbService,
     private readonly blameDocumentDbService: BlameDocumentDbService,
     private readonly userSignDbService: UserSignDbService,
-  ) {}
+    private readonly requestManagementService: RequestManagementService,
+  ) { }
 
   async findAll(actor: any): Promise<AllRequestDtoRs> {
     // 1. Fetch all potentially relevant requests from the database.
@@ -185,8 +197,9 @@ export class ExpertBlameService {
    */
   async findAllV2(actor: any): Promise<AllRequestDtoRsV2> {
     try {
+      requireActorClientKey(actor);
       const expertId = actor.sub;
-      
+
       // Fetch all DISAGREEMENT cases
       const allCases = await this.blameRequestDbService.find(
         {
@@ -196,9 +209,25 @@ export class ExpertBlameService {
       );
 
       // Filter to show only:
-      // 1. Fresh requests (WAITING_FOR_EXPERT and no decision)
-      // 2. Requests decided by current expert
+      // 1. Same insurance tenant (party clientId or expert-initiated by this actor)
+      // 2. Fresh requests (WAITING_FOR_EXPERT and no decision)
+      // 3. Requests decided by current expert
+      // 4. Expert-initiated: only the initiating field expert sees them
       const visibleCases = (allCases as Record<string, unknown>[]).filter((doc) => {
+        if (!blameCaseAccessibleToExpert(doc, actor)) {
+          return false;
+        }
+
+        const expertInitiated = doc.expertInitiated === true;
+        const initiatedByFieldExpertId = doc.initiatedByFieldExpertId;
+
+        if (expertInitiated && initiatedByFieldExpertId) {
+          if (String(initiatedByFieldExpertId) !== expertId) {
+            return false; // Only the initiating field expert can see this file
+          }
+          return true; // Initiating expert can see their expert-initiated file
+        }
+
         const status = doc.status as string;
         const decision = doc.expert as any;
         const decidedByExpertId = decision?.decision?.decidedByExpertId;
@@ -223,6 +252,35 @@ export class ExpertBlameService {
         return false;
       });
 
+      const staleIds = new Set<string>();
+      for (const doc of visibleCases) {
+        const w = doc.workflow as Record<string, unknown> | undefined;
+        if (!w?.locked) continue;
+        const la = w.lockedAt;
+        if (!la) {
+          staleIds.add(String(doc._id));
+          continue;
+        }
+        if (
+          Date.now() >=
+          new Date(la as string | Date).getTime() + this.blameV2LockTtlMs
+        ) {
+          staleIds.add(String(doc._id));
+        }
+      }
+      await Promise.all(
+        [...staleIds].map((id) => this.expireBlameCaseWorkflowLockV2IfStale(id)),
+      );
+      for (const doc of visibleCases) {
+        if (!staleIds.has(String(doc._id))) continue;
+        const w = doc.workflow as Record<string, unknown>;
+        if (w) {
+          w.locked = false;
+          delete w.lockedAt;
+          delete w.lockedBy;
+        }
+      }
+
       const items: AllRequestDtoV2[] = visibleCases.map(
         (doc) => this.mapBlameRequestToListItemV2(doc),
       );
@@ -278,6 +336,75 @@ export class ExpertBlameService {
     };
   }
 
+  /**
+   * Persist unlock when blame V2 workflow lock is older than {@link blameV2LockTtlMs}.
+   * V1 uses in-memory `scheduleUnlock`; V2 only stored `workflow.lockedAt`, so locks never cleared until now.
+   */
+  private async expireBlameCaseWorkflowLockV2IfStale(
+    requestId: string,
+  ): Promise<void> {
+    const request = await this.blameRequestDbService.findById(requestId);
+    if (!request?.workflow?.locked) {
+      return;
+    }
+
+    const lockedAt = request.workflow.lockedAt;
+    if (
+      lockedAt &&
+      Date.now() <
+        new Date(lockedAt as Date).getTime() + this.blameV2LockTtlMs
+    ) {
+      return;
+    }
+
+    const lockedById = request.workflow.lockedBy?.actorId;
+    const filter: Record<string, unknown> = {
+      _id: new Types.ObjectId(requestId),
+      "workflow.locked": true,
+    };
+    if (lockedAt) {
+      filter["workflow.lockedAt"] = lockedAt;
+    } else if (lockedById) {
+      filter["workflow.lockedBy.actorId"] = new Types.ObjectId(
+        String(lockedById),
+      );
+    }
+
+    const cleared = await this.blameRequestDbService.findOneAndUpdate(
+      filter as any,
+      {
+        $set: { "workflow.locked": false },
+        $unset: { "workflow.lockedAt": "", "workflow.lockedBy": "" },
+      },
+      { new: false },
+    );
+
+    if (!cleared) {
+      return;
+    }
+
+    if (!request.expert?.decision && lockedById) {
+      const rid = new Types.ObjectId(requestId).toString();
+      try {
+        await this.expertDbService.findOneAndUpdate(
+          { _id: new Types.ObjectId(String(lockedById)) },
+          {
+            $inc: { "requestStats.totalChecked": -1 },
+            $pull: { countedRequests: rid } as any,
+          },
+        );
+        this.logger.warn(
+          `Blame case ${requestId} workflow lock expired; unlocked in DB and rolled back checked stat for expert ${lockedById}`,
+        );
+      } catch (e) {
+        this.logger.warn(
+          `Expert stat rollback failed after blame lock expiry ${requestId}`,
+          e,
+        );
+      }
+    }
+  }
+
   public unlockApi(request, timer) {
     return setTimeout(async () => {
       try {
@@ -394,9 +521,9 @@ export class ExpertBlameService {
 
     // 2. Initial validation to ensure the expert has access
     // Check if locked by current expert and lock is still active
-    const isLockedByCurrentExpert = 
+    const isLockedByCurrentExpert =
       String(request?.actorLocked?.actorId) === actorId && request.lockFile;
-    
+
     // Check if lock has expired
     let isLockExpired = false;
     if (request.unlockTime) {
@@ -404,7 +531,7 @@ export class ExpertBlameService {
       const now = Date.now();
       isLockExpired = now >= unlockTime;
     }
-    
+
     if (isLockedByCurrentExpert && !isLockExpired) {
       // This is the correct expert, and the file is locked to them, which is fine.
       // They can access it even if they closed the browser and came back.
@@ -415,7 +542,7 @@ export class ExpertBlameService {
       // The file is locked by someone else, or lock expired but status hasn't updated yet
       // Only block if lock is still active and not by current expert
       if (request.lockFile && !isLockExpired && !isLockedByCurrentExpert) {
-      throw new BadRequestException("Request is locked by another expert");
+        throw new BadRequestException("Request is locked by another expert");
       }
     }
 
@@ -509,12 +636,15 @@ export class ExpertBlameService {
    * Excludes history. Returns only non–CAR_BODY types. Builds file links for all evidence.
    * Access control: Only allows viewing fresh requests or requests decided by current expert.
    */
-  async findOneV2(requestId: string, actorId: string): Promise<Record<string, unknown>> {
+  async findOneV2(requestId: string, actor: any): Promise<Record<string, unknown>> {
     try {
+      requireActorClientKey(actor);
+      const actorId = actor.sub;
       const doc = await this.blameRequestDbService.findByIdWithoutHistory(requestId);
       if (!doc) {
         throw new NotFoundException("Request not found");
       }
+      assertBlameCaseForExpertTenant(doc, actor);
       const type = doc.type as string;
       if (type === BlameRequestType.CAR_BODY) {
         throw new ForbiddenException(
@@ -522,81 +652,130 @@ export class ExpertBlameService {
         );
       }
 
-      // Access control: Check if expert has permission to view this request
+      // Access control
+      const expertInitiated = doc.expertInitiated === true;
+      const initiatedByFieldExpertId = doc.initiatedByFieldExpertId;
+      if (expertInitiated && initiatedByFieldExpertId && String(initiatedByFieldExpertId) !== actorId) {
+        throw new ForbiddenException(
+          "Only the field expert who created this file can view and review it.",
+        );
+      }
+
       const decision = (doc.expert as any)?.decision;
       const decidedByExpertId = decision?.decidedByExpertId;
-
-      // Allow if:
-      // 1. No decision yet (fresh request)
-      // 2. Decision made by current expert
       if (decidedByExpertId && String(decidedByExpertId) !== actorId) {
         throw new ForbiddenException(
           "You do not have permission to view this request. It has been handled by another expert.",
         );
       }
 
-      const parties = (doc.parties ?? []) as Array<{
-        evidence?: { videoId?: string; voices?: string[] };
-        [key: string]: unknown;
+      const parties = (doc.parties ?? []);
+
+      const typedParties = parties as Array<{
+        vehicle?: {
+          inquiry?: {
+            mapped?: any; // Use 'any' or a more specific type if known
+            // other inquiry properties
+          };
+          // other vehicle properties
+        };
+        evidence?: { // For the second part of your original error description
+          videoId?: string | number;
+          voices?: (string | number)[];
+          videoUrl?: string;
+          voiceUrls?: string[];
+        };
+        // other party properties
       }>;
-      for (const party of parties) {
+
+      // Extract inquiry.mapped for each party if needed, but we will keep the full vehicle object.
+      for (const party of typedParties) {
+        const mapped = party?.vehicle?.inquiry?.mapped;
+        // If you still want this field, you can add it like:
+        // party.inquiryMapped = mapped ?? null;
+        // But based on your last request, we are keeping the full vehicle object.
+      }
+
+      // Evidence (videos + voices)
+      for (const party of typedParties) {
         if (!party.evidence) continue;
         const evidence = party.evidence as Record<string, unknown>;
+
         if (evidence.videoId) {
-          const videoDoc = await this.blameVideoDbService.findById(
-            String(evidence.videoId),
-          );
-          if (videoDoc?.path) {
-            evidence.videoUrl = buildFileLink(videoDoc.path);
-          }
+          const videoDoc = await this.blameVideoDbService.findById(String(evidence.videoId));
+          if (videoDoc?.path) evidence.videoUrl = buildFileLink(videoDoc.path);
         }
+
         if (evidence.voices && Array.isArray(evidence.voices)) {
           const voiceUrls: string[] = [];
           for (const voiceId of evidence.voices) {
-            const voiceDoc = await this.blameVoiceDbService.findById(
-              String(voiceId),
-            );
-            if (voiceDoc?.path) {
-              voiceUrls.push(buildFileLink(voiceDoc.path));
-            }
+            const voiceDoc = await this.blameVoiceDbService.findById(String(voiceId));
+            if (voiceDoc?.path) voiceUrls.push(buildFileLink(voiceDoc.path));
           }
           evidence.voiceUrls = voiceUrls;
         }
       }
 
-      const createdAt = doc.createdAt ? new Date(doc.createdAt as string | Date) : new Date();
-      const updatedAt = doc.updatedAt ? new Date(doc.updatedAt as string | Date) : new Date();
+      // Date formatting
+      const createdAt = doc.createdAt ? new Date(doc.createdAt as string | number) : new Date();
+      const updatedAt = doc.updatedAt ? new Date(doc.updatedAt as string | number) : new Date();
+
+
       const [createdDate, createdTime] = toJalaliDateAndTime(createdAt);
       const [updatedDate, updatedTime] = toJalaliDateAndTime(updatedAt);
+
       doc.createdAtFormatted = `${createdDate} ${createdTime}`;
       doc.updatedAtFormatted = `${updatedDate} ${updatedTime}`;
 
-      // Exclude mapped inquiry vehicle for both parties from response
-      for (const party of parties) {
-        delete party.vehicle;
-      }
+      // The line `delete party.vehicle;` has been removed, so vehicle will be included.
 
       return doc;
     } catch (error) {
       if (error instanceof HttpException) throw error;
+
       this.logger.error(
         "findOneV2 failed",
         requestId,
         error instanceof Error ? error.stack : String(error),
       );
+
       throw new InternalServerErrorException(
         error instanceof Error ? error.message : "Failed to get blame case details",
       );
     }
   }
 
+
   async lockRequest(requestId: string, actorDetail) {
+    const existing = await this.requestManagementDbService.findOne(requestId);
+    if (!existing) {
+      throw new NotFoundException("Request not found");
+    }
+    if (existing.blameStatus === ReqBlameStatus.UserPending) {
+      throw new BadRequestException(
+        "Cannot lock request because blameStatus is UserPending",
+      );
+    }
+
+    const isLocked = !!existing.lockFile;
+    const lockedByCurrent =
+      String(existing?.actorLocked?.actorId || "") === String(actorDetail.sub);
+    const isLockExpired =
+      !!existing.unlockTime && Date.now() >= new Date(existing.unlockTime).getTime();
+
+    // Idempotent behavior: same expert can re-enter their locked file.
+    if (isLocked && lockedByCurrent && !isLockExpired) {
+      return { _id: requestId, lock: true, message: "Already locked by you" };
+    }
+    if (isLocked && !lockedByCurrent && !isLockExpired) {
+      throw new BadRequestException("Request is locked by another expert");
+    }
+
     const fifteenMinutes = new Date(Date.now() + 15 * 60 * 1000);
 
     const updateResult = await this.requestManagementDbService.findOneAndUpdate(
       {
         _id: requestId,
-        lockFile: false,
         blameStatus: { $ne: ReqBlameStatus.UserPending },
       },
       {
@@ -642,14 +821,16 @@ export class ExpertBlameService {
   async lockRequestV2(requestId: string, actorDetail: any): Promise<{ _id: string; lock: boolean }> {
     try {
       const now = new Date();
-      const fifteenMinutesAgo = new Date(now.getTime() - 15 * 60 * 1000);
 
+      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
       // First, check the current state
       const request = await this.blameRequestDbService.findById(requestId);
       if (!request) {
         throw new NotFoundException("Request not found");
       }
 
+      assertBlameCaseForExpertTenant(request, actorDetail);
+
       // Validate request is available for expert review
       if (
         request.status !== CaseStatus.WAITING_FOR_EXPERT ||
@@ -660,14 +841,28 @@ export class ExpertBlameService {
         );
       }
 
+      // Expert-initiated: only the initiating field expert can lock and review
+      if (
+        request.expertInitiated &&
+        request.initiatedByFieldExpertId &&
+        String(request.initiatedByFieldExpertId) !== actorDetail.sub
+      ) {
+        throw new ForbiddenException(
+          "Only the field expert who created this file can lock and review it.",
+        );
+      }
+
       // Check if locked and not expired
       if (request.workflow?.locked) {
         const lockedAt = request.workflow.lockedAt;
         if (lockedAt) {
-          const lockExpiryTime = new Date(lockedAt).getTime() + 15 * 60 * 1000;
+          const lockExpiryTime =
+            new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
           if (Date.now() < lockExpiryTime) {
             // Lock is still valid
-            const lockedByActorId = String(request.workflow.lockedBy?.actorId);
+            const lockedByActorId = String(
+              request.workflow.lockedBy?.actorId ?? "",
+            );
             if (lockedByActorId === actorDetail.sub) {
               throw new BadRequestException(
                 "You have already locked this request",
@@ -726,15 +921,30 @@ export class ExpertBlameService {
   async resendRequestV2(
     requestId: string,
     resendDto: ResendRequestDto,
-    actorId: string,
-  ): Promise<{ requestId: string; status: string }> {
+    actor: any,
+  ): Promise<{
+    requestId: string;
+    status: string;
+    parties: Array<{
+      partyId: string;
+      requestedItems: ResendItemType[];
+      requestedItemsUi: ReturnType<typeof buildResendItemsWithUi>;
+      description?: string;
+    }>;
+  }> {
     try {
+      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
+
+      requireActorClientKey(actor);
+      const actorId = actor.sub;
       const request = await this.blameRequestDbService.findById(requestId);
 
       if (!request) {
         throw new NotFoundException("Request not found");
       }
 
+      assertBlameCaseForExpertTenant(request, actor);
+
       // Validate request is locked by current expert
       if (!request.workflow?.locked) {
         throw new ForbiddenException(
@@ -752,7 +962,8 @@ export class ExpertBlameService {
       // Validate lock hasn't expired
       const lockedAt = request.workflow?.lockedAt;
       if (lockedAt) {
-        const lockExpiryTime = new Date(lockedAt).getTime() + 15 * 60 * 1000;
+        const lockExpiryTime =
+          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
         if (Date.now() > lockExpiryTime) {
           throw new ForbiddenException(
             "Your lock time has expired. Please lock the request again.",
@@ -774,16 +985,42 @@ export class ExpertBlameService {
         );
       }
 
+      const allowedItems = new Set<string>(Object.values(ResendItemType));
+      const partyIdsOnFile = new Set(
+        (request.parties || [])
+          .map((p) => (p.person?.userId ? String(p.person.userId) : ""))
+          .filter(Boolean),
+      );
+
+      for (const party of resendDto.parties) {
+        const uid = String(party.partyId);
+        if (!partyIdsOnFile.has(uid)) {
+          throw new BadRequestException(
+            `partyId ${uid} is not a party userId on this blame request.`,
+          );
+        }
+        for (const item of party.requestedItems || []) {
+          if (!allowedItems.has(String(item))) {
+            throw new BadRequestException(
+              `Invalid requestedItems value: ${item}. Use ResendItemType values.`,
+            );
+          }
+        }
+      }
+
       const now = new Date();
 
-      // Build resend requests for parties
-      const partyResendRequests = resendDto.parties.map((party) => ({
-        partyId: new Types.ObjectId(String(party.partyId)),
-        requestedItems: party.requestedItems,
-        description: party.description || "",
-        requestedAt: now,
-        completed: false,
-      }));
+      const partyResendRequests = resendDto.parties.map((party) => {
+        const uid = String(party.partyId);
+        return {
+          partyId: new Types.ObjectId(uid),
+          requestedItems: party.requestedItems,
+          description: party.description || "",
+          requestedAt: now,
+          completed: false,
+          uploadedDocuments: {},
+        };
+      });
 
       const updatePayload = {
         $set: {
@@ -797,9 +1034,6 @@ export class ExpertBlameService {
           },
           status: CaseStatus.WAITING_FOR_DOCUMENT_RESEND,
         },
-        $push: {
-          "workflow.completedSteps": "WAITING_FOR_GUILT_DECISION",
-        },
         $unset: {
           "workflow.lockedAt": "",
           "workflow.lockedBy": "",
@@ -817,11 +1051,21 @@ export class ExpertBlameService {
         );
       }
 
+      await this.requestManagementService.applyLinkedClaimsBlameResendStarted(
+        requestId,
+      );
+
       // TODO: Send notifications to parties (SMS/Push) about required documents
 
       return {
         requestId: String(request._id),
         status: CaseStatus.WAITING_FOR_DOCUMENT_RESEND,
+        parties: partyResendRequests.map((p) => ({
+          partyId: String(p.partyId),
+          requestedItems: p.requestedItems as ResendItemType[],
+          requestedItemsUi: buildResendItemsWithUi(p.requestedItems as string[]),
+          description: p.description || undefined,
+        })),
       };
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -839,19 +1083,30 @@ export class ExpertBlameService {
   /**
    * V2: Submit expert reply for blame case (blameCases collection).
    * Validates lock ownership and expiry, stores decision, unlocks, moves to WAITING_FOR_SIGNATURES.
+   *
+   * Note: V1 `replyRequest` also handled an “objection” path (`expertResendReply`) by writing
+   * `expertSubmitReplyFinal` on the legacy request document. Blame V2 uses a single
+   * `expert.decision` on `blameCases`; resend is modeled as `expert.resend` *before* the first
+   * decision. If you need a second decision after signatures/objections, extend the schema
+   * (e.g. decision revision) and branch here similarly to V1.
    */
   async replyRequestV2(
     requestId: string,
     reply: SubmitReplyDto,
-    actorId: string,
+    actor: any,
   ): Promise<{ requestId: string; status: string }> {
     try {
+      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
+      requireActorClientKey(actor);
+      const actorId = actor.sub;
       const request = await this.blameRequestDbService.findById(requestId);
 
       if (!request) {
         throw new NotFoundException("Request not found");
       }
 
+      assertBlameCaseForExpertTenant(request, actor);
+
       // Validate no decision exists yet
       if (request.expert?.decision) {
         throw new ForbiddenException(
@@ -873,7 +1128,8 @@ export class ExpertBlameService {
       // Check if lock has expired (15 minutes)
       let isLockExpired = false;
       if (lockedAt) {
-        const lockExpiryTime = new Date(lockedAt).getTime() + 15 * 60 * 1000;
+        const lockExpiryTime =
+          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
         isLockExpired = Date.now() > lockExpiryTime;
       }
 
@@ -968,6 +1224,126 @@ export class ExpertBlameService {
     }
   }
 
+  async submitInPerson(
+    requestId: string,
+    actorId: string,
+  ) {
+    try {
+      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
+      const request = await this.blameRequestDbService.findById(requestId);
+
+      if (!request) {
+        throw new NotFoundException("Request not found");
+      }
+
+      // Validate no decision exists yet
+      if (request.expert?.decision) {
+        throw new ForbiddenException(
+          "This request already has an expert decision.",
+        );
+      }
+
+      // Check if request is locked
+      if (!request.workflow?.locked) {
+        throw new ForbiddenException(
+          "You must lock the request before submitting a reply.",
+        );
+      }
+
+      const lockedByActorId = String(request.workflow?.lockedBy?.actorId || "");
+      const lockedAt = request.workflow?.lockedAt;
+      const isLockedByCurrentActor = lockedByActorId === actorId;
+
+      // Check if lock has expired (15 minutes)
+      let isLockExpired = false;
+      if (lockedAt) {
+        const lockExpiryTime =
+          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
+        isLockExpired = Date.now() > lockExpiryTime;
+      }
+
+      // Handle different lock scenarios
+      if (!isLockedByCurrentActor) {
+        // Request is locked by another expert
+        if (isLockExpired) {
+          throw new ForbiddenException(
+            "You must lock the request first before submitting a reply.",
+          );
+        } else {
+          throw new ForbiddenException(
+            "This request is currently locked by another expert.",
+          );
+        }
+      }
+
+      // Current actor is the lock owner
+      if (isLockExpired) {
+        throw new ForbiddenException(
+          "Your lock time has expired. Please lock the request again before submitting.",
+        );
+      }
+
+      const now = new Date();
+
+      // Build expert decision with fields
+      const decisionPayload: any = {
+        guiltyPartyId: null,
+        description: "حضوری مراجعه شود.",
+        decidedAt: now,
+        decidedByExpertId: new Types.ObjectId(actorId),
+        fields: {
+          accidentWay: null,
+          accidentReason: null,
+          accidentType: null,
+        },
+      };
+
+      const updatePayload = {
+        $set: {
+          "workflow.locked": false,
+          "workflow.currentStep": "COMPLETED",
+          "workflow.nextStep": null,
+          "expert.decision": decisionPayload,
+          status: CaseStatus.STOPPED,
+        },
+        $push: {
+          "workflow.completedSteps": "WAITING_FOR_GUILT_DECISION",
+        },
+        $unset: {
+          "workflow.lockedAt": "",
+          "workflow.lockedBy": "",
+        },
+      };
+
+      const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
+        requestId,
+        updatePayload,
+      );
+
+      if (!updateResult) {
+        throw new InternalServerErrorException(
+          "Failed to update request with expert reply",
+        );
+      }
+
+      return {
+        requestId: String(request._id),
+        status: CaseStatus.WAITING_FOR_SIGNATURES,
+      };
+
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      this.logger.error(
+        "submitInPerson failed",
+        requestId,
+        error instanceof Error ? error.stack : String(error),
+      );
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit expert reply",
+      );
+    }
+  }
+
   private async updateDamageExpertStats(
     expertId: string,
     requestId: string,
@@ -1040,7 +1416,7 @@ export class ExpertBlameService {
         "Access denied to this request. You are not the locked expert.",
       );
     }
-    
+
     // Check if lock has expired (unlockTime has passed)
     if (request.unlockTime) {
       const unlockTime = new Date(request.unlockTime).getTime();
@@ -1051,7 +1427,7 @@ export class ExpertBlameService {
     } else if (request.unlockTime == null) {
       throw new ForbiddenException("Your lock time has expired.");
     }
-    
+
     if (!request.lockFile) {
       throw new ForbiddenException(
         "You must lock the request before submitting a reply.",
@@ -1302,4 +1678,5 @@ export class ExpertBlameService {
 
     return updated;
   }
+
 }

src/expert-blame/expert-blame.v2.controller.ts

@@ -22,9 +22,9 @@ import { ResendRequestDto } from "./dto/resend.dto";
 @Controller("v2/expert-blame")
 @ApiBearerAuth()
 @UseGuards(LocalActorAuthGuard, RolesGuard)
-@Roles(RoleEnum.EXPERT)
+@Roles(RoleEnum.EXPERT, RoleEnum.FIELD_EXPERT)
 export class ExpertBlameV2Controller {
-  constructor(private readonly expertBlameService: ExpertBlameService) {}
+  constructor(private readonly expertBlameService: ExpertBlameService) { }
 
   @Get()
   async findAll(@CurrentUser() actor: any) {
@@ -42,7 +42,7 @@ export class ExpertBlameV2Controller {
   @ApiParam({ name: "id", description: "Blame case request id" })
   async findOne(@Param("id") id: string, @CurrentUser() actor: any) {
     try {
-      return await this.expertBlameService.findOneV2(id, actor.sub);
+      return await this.expertBlameService.findOneV2(id, actor);
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
@@ -73,7 +73,7 @@ export class ExpertBlameV2Controller {
     @CurrentUser() actor: any,
   ) {
     try {
-      return await this.expertBlameService.resendRequestV2(id, body, actor.sub);
+      return await this.expertBlameService.resendRequestV2(id, body, actor);
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
@@ -93,7 +93,7 @@ export class ExpertBlameV2Controller {
     @CurrentUser() actor: any,
   ) {
     try {
-      return await this.expertBlameService.replyRequestV2(id, body, actor.sub);
+      return await this.expertBlameService.replyRequestV2(id, body, actor);
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
@@ -101,4 +101,22 @@ export class ExpertBlameV2Controller {
       );
     }
   }
+
+  @Put("reply/inPerson/:id")
+  @ApiParam({ name: "id", description: "Blame case request id" })
+  @ApiBody({ type: SubmitReplyDto })
+  async submitInPerson(
+    @Param("id") id: string,
+    @Body() body: SubmitReplyDto,
+    @CurrentUser() actor: any,
+  ) {
+    try {
+      return await this.expertBlameService.submitInPerson(id, actor.sub);
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit expert reply for in person",
+      );
+    }
+  }
 }

src/expert-claim/dto/claim-detail-v2.dto.ts

@@ -69,6 +69,21 @@ export class ClaimDetailV2ResponseDto {
   @ApiPropertyOptional({ description: 'Damaged parts captured' })
   damagedParts?: Record<string, { captured: boolean; url?: string }>;
 
+  @ApiPropertyOptional({
+    description:
+      'True when user uploaded all required factors and the case awaits expert approve/reject.',
+  })
+  awaitingFactorValidation?: boolean;
+
+  @ApiPropertyOptional({
+    description:
+      'Expert reply payloads (first and/or final) when awaiting factor validation.',
+  })
+  evaluation?: {
+    damageExpertReply?: unknown;
+    damageExpertReplyFinal?: unknown;
+  };
+
   @ApiProperty()
   createdAt: string;
 

src/expert-claim/dto/claim-list-v2.dto.ts

@@ -31,6 +31,12 @@ export class ClaimListItemV2Dto {
 
   @ApiProperty({ description: 'Submission date', example: '2026-02-22T10:00:00.000Z' })
   createdAt: string;
+
+  @ApiPropertyOptional({
+    description:
+      'True when the claim is in the expert factor validation queue (all factors uploaded).',
+  })
+  awaitingFactorValidation?: boolean;
 }
 
 export class GetClaimListV2ResponseDto {

src/expert-claim/dto/expert-claim-v2.dto.ts

@@ -8,6 +8,8 @@ import {
   ValidateNested,
 } from 'class-validator';
 import { Type } from 'class-transformer';
+import { ClaimRequiredDocumentType } from 'src/Types&Enums/claim-request-management/required-document-type.enum';
+import { DamagedPartItem } from 'src/claim-request-management/dto/capture-requirements-v2.dto';
 
 export class CarPartDamageV2Dto {
   @ApiProperty({ example: 'left' })
@@ -68,3 +70,14 @@ export class SubmitExpertReplyV2Dto {
   @Type(() => PartPricingV2Dto)
   parts: PartPricingV2Dto[];
 }
+
+export class ClaimSubmitResendV2Dto {
+  @ApiProperty({ required: true })
+  resendDescription: string;
+
+  @ApiProperty({ required: true, examples: ClaimRequiredDocumentType })
+  resendDocuments: ClaimRequiredDocumentType[];
+
+  @ApiProperty({ required: true, type: [DamagedPartItem] })
+  resendCarParts: DamagedPartItem[];
+}

src/expert-claim/dto/factor-validation.dto.ts

@@ -1,4 +1,4 @@
-import { ApiProperty } from "@nestjs/swagger";
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
 import { Type } from "class-transformer";
 import {
   IsArray,
@@ -31,3 +31,45 @@ export class FactorValidationDto {
   @Type(() => FactorDecisionDto)
   decisions: FactorDecisionDto[];
 }
+
+/** V2 ClaimCase: expert confirms or overrides part pricing when validating uploaded factors. */
+class FactorDecisionV2Dto {
+  @ApiProperty()
+  @IsString()
+  partId: string;
+
+  @ApiProperty({ enum: [FactorStatus.APPROVED, FactorStatus.REJECTED] })
+  @IsEnum([FactorStatus.APPROVED, FactorStatus.REJECTED])
+  status: FactorStatus;
+
+  @ApiPropertyOptional()
+  @IsOptional()
+  @IsString()
+  rejectionReason?: string;
+
+  @ApiPropertyOptional({
+    description:
+      "Expert-adjusted values (Persian/ASCII digits ok). For REJECTED factors, provide at least totalPayment (or price and salary).",
+  })
+  @IsOptional()
+  @IsString()
+  price?: string;
+
+  @ApiPropertyOptional()
+  @IsOptional()
+  @IsString()
+  salary?: string;
+
+  @ApiPropertyOptional()
+  @IsOptional()
+  @IsString()
+  totalPayment?: string;
+}
+
+export class FactorValidationV2Dto {
+  @ApiProperty({ type: [FactorDecisionV2Dto] })
+  @IsArray()
+  @ValidateNested({ each: true })
+  @Type(() => FactorDecisionV2Dto)
+  decisions: FactorDecisionV2Dto[];
+}

src/expert-claim/dto/update-claim-damaged-parts-v2.dto.ts

@@ -0,0 +1,25 @@
+import { ApiProperty } from "@nestjs/swagger";
+import {
+  ArrayMinSize,
+  ArrayUnique,
+  IsArray,
+  IsEnum,
+  IsNotEmpty,
+} from "class-validator";
+import { OuterCarPart } from "src/claim-request-management/dto/select-outer-parts-v2.dto";
+
+export class UpdateClaimDamagedPartsV2Dto {
+  @ApiProperty({
+    description: "Updated list of selected damaged outer parts",
+    enum: OuterCarPart,
+    isArray: true,
+    example: ["hood", "front_bumper", "front_left_fender"],
+  })
+  @IsNotEmpty()
+  @IsArray()
+  @ArrayMinSize(1)
+  @ArrayUnique()
+  @IsEnum(OuterCarPart, { each: true })
+  selectedParts: OuterCarPart[];
+}
+

src/expert-claim/expert-claim.service.ts

@@ -4,6 +4,7 @@ import { join } from "node:path";
 import { HttpService } from "@nestjs/axios";
 import {
   BadRequestException,
+  ConflictException,
   ForbiddenException,
   HttpException,
   HttpStatus,
@@ -32,15 +33,24 @@ import { ClaimListDtoRs } from "./dto/claim-list-rs.dto";
 import { ClaimCaseDbService } from "src/claim-request-management/entites/db-service/claim-case.db.service";
 import { ClaimCaseStatus } from "src/Types&Enums/claim-request-management/claim-case-status.enum";
 import { ClaimStatus } from "src/Types&Enums/claim-request-management/claimStatus.enum";
+import {
+  assertClaimCaseForTenant,
+  claimCaseTouchesClient,
+  requireActorClientKey,
+} from "src/helpers/tenant-scope";
 import { ClaimWorkflowStep } from "src/Types&Enums/claim-request-management/claim-workflow-steps.enum";
 import { GetClaimListV2ResponseDto, ClaimListItemV2Dto } from "./dto/claim-list-v2.dto";
 import { ClaimDetailV2ResponseDto } from "./dto/claim-detail-v2.dto";
 import { ClaimSubmitReplyDto, ClaimSubmitResendDto } from "./dto/reply.dto";
+import { UpdateClaimDamagedPartsV2Dto } from "./dto/update-claim-damaged-parts-v2.dto";
 import { ClaimFactorsImageDbService } from "src/claim-request-management/entites/db-service/factor-image.db.service";
 import { ClaimRequiredDocumentDbService } from "src/claim-request-management/entites/db-service/claim-required-document.db.service";
 import { FactorStatus } from "src/Types&Enums/claim-request-management/factor-status.enum";
 import { DaghiOption } from "src/Types&Enums/claim-request-management/daghi-option.enum";
 import { BranchDbService } from "src/client/entities/db-service/branch.db.service";
+import { ClaimSubmitResendV2Dto } from "./dto/expert-claim-v2.dto";
+import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
+import { FactorValidationV2Dto } from "./dto/factor-validation.dto";
 
 @Injectable()
 export class ExpertClaimService {
@@ -153,13 +163,14 @@ export class ExpertClaimService {
     private readonly claimVideoCaptureDbService: VideoCaptureDbService,
     private readonly httpService: HttpService,
     private readonly claimCaseDbService: ClaimCaseDbService,
+    private readonly blameRequestDbService: BlameRequestDbService,
     private readonly sandHubService: SandHubService,
     private readonly damageExpertDbService: DamageExpertDbService,
     private readonly clientDbService: ClientDbService,
     private readonly claimFactorsImageDbService: ClaimFactorsImageDbService,
     private readonly claimRequiredDocumentDbService: ClaimRequiredDocumentDbService,
     private readonly branchDbService: BranchDbService,
-  ) {}
+  ) { }
 
   private isVisibleToClientType(client: any, actor: any): boolean {
     if (actor.userType === UserType.GENUINE) {
@@ -313,8 +324,18 @@ export class ExpertClaimService {
       await this.claimRequestManagementDbService.findOne(requestId);
     if (!request) throw new BadRequestException("Claim request not found");
 
-    if (request.lockFile) {
-      throw new BadRequestException("Claim request is locked");
+    const isLocked = !!request.lockFile;
+    const lockedByCurrent =
+      String(request?.actorLocked?.actorId || "") === String(actorDetail.sub);
+    const isLockExpired =
+      !!request.unlockTime && Date.now() >= new Date(request.unlockTime).getTime();
+
+    // Idempotent behavior: same expert can re-enter their locked file.
+    if (isLocked && lockedByCurrent && !isLockExpired) {
+      return { _id: requestId, lock: true, message: "Already locked by you" };
+    }
+    if (isLocked && !lockedByCurrent && !isLockExpired) {
+      throw new BadRequestException("Claim request is locked by another expert");
     }
 
     if (request.claimStatus === ReqClaimStatus.UserPending) {
@@ -473,7 +494,7 @@ export class ExpertClaimService {
 
   async calculatePriceDrop(request: any, carPartsAi: any, query?: any) {
     const requestId = request?._id?.toString() || 'unknown';
-    
+
     try {
       // Step 1: Check SandHub data
       if (!request?.blameFile?.sanHubId) {
@@ -531,7 +552,7 @@ export class ExpertClaimService {
       } else if (severityValues.length > 0) {
         // Only fetch car prices if we have severity values to calculate
         const carPrices = await this.fetchCarPrices();
-        
+
         if (!carPrices || carPrices.length === 0) {
           this.logger.error(
             `[PriceDrop] Request ${requestId}: Failed to fetch car prices or car prices list is empty. Cannot find matching car.`,
@@ -541,9 +562,9 @@ export class ExpertClaimService {
             `[PriceDrop] Request ${requestId}: Fetched ${carPrices.length} car prices. Searching for: "${request.carDetail.carName}"`,
           );
 
-        const closestCar = this.findClosestCar(
-          request.carDetail.carName,
-          carPrices,
+          const closestCar = this.findClosestCar(
+            request.carDetail.carName,
+            carPrices,
           );
 
           if (!closestCar) {
@@ -557,11 +578,11 @@ export class ExpertClaimService {
           } else {
             this.logger.debug(
               `[PriceDrop] Request ${requestId}: Found matching car "${closestCar.carName}" with marketPrice: ${closestCar.marketPrice}`,
-        );
-        autoCalculatedData = {
+            );
+            autoCalculatedData = {
               carPrice: closestCar.marketPrice,
-          carValue: severityValues,
-        };
+              carValue: severityValues,
+            };
           }
         }
       }
@@ -599,10 +620,10 @@ export class ExpertClaimService {
       }
 
       // Step 6: Save to database
-        await this.claimRequestManagementDbService.findOneAndUpdate(
-          { _id: new Types.ObjectId(request._id) },
-          { $set: { priceDrop: finalPriceDropData } },
-        );
+      await this.claimRequestManagementDbService.findOneAndUpdate(
+        { _id: new Types.ObjectId(request._id) },
+        { $set: { priceDrop: finalPriceDropData } },
+      );
 
       this.logger.log(
         `[PriceDrop] Request ${requestId}: Price drop calculation completed and saved.`,
@@ -670,7 +691,7 @@ export class ExpertClaimService {
 
               const severityValue =
                 this.priceDropPart[originalPriceDropKey]?.[
-                  damagedPartInfo.severity
+                damagedPartInfo.severity
                 ];
 
               if (severityValue !== undefined) {
@@ -967,13 +988,13 @@ export class ExpertClaimService {
 
   private isCurrentUserAllowed(request: any, currentUser: any): boolean {
     // Check if locked by current user and lock is still active
-    const isLockedByCurrentUser = 
+    const isLockedByCurrentUser =
       String(request?.actorLocked?.actorId) === currentUser.sub &&
       request.lockFile;
-    
+
     if (!isLockedByCurrentUser) {
       return false;
-  }
+    }
 
     // Also check if lock has expired (unlockTime has passed)
     if (request.unlockTime) {
@@ -985,7 +1006,7 @@ export class ExpertClaimService {
         return true;
       }
     }
-    
+
     return true;
   }
 
@@ -993,7 +1014,7 @@ export class ExpertClaimService {
     if (!request.lockFile || request.claimStatus !== ReqClaimStatus.ReviewRequest) {
       return false;
     }
-    
+
     // Check if lock has expired
     if (request.unlockTime) {
       const unlockTime = new Date(request.unlockTime).getTime();
@@ -1003,15 +1024,15 @@ export class ExpertClaimService {
         return false;
       }
     }
-    
+
     // If currentUser is provided, allow access if they are the one who locked it
     if (currentUser) {
-      const isLockedByCurrentUser = 
+      const isLockedByCurrentUser =
         String(request?.actorLocked?.actorId) === currentUser.sub;
       // Return false (not locked) if locked by current user, true if locked by someone else
       return !isLockedByCurrentUser;
     }
-    
+
     // If no currentUser provided, treat as locked
     return true;
   }
@@ -1034,18 +1055,18 @@ export class ExpertClaimService {
       ) {
         throw new ForbiddenException("Access denied to this request");
       }
-      
+
       // Check if lock has expired (unlockTime has passed)
       if (request?.unlockTime && !request?.objection) {
         const unlockTime = new Date(request.unlockTime).getTime();
         const now = Date.now();
         if (now >= unlockTime) {
-        throw new ForbiddenException("Your time has expired");
-      }
+          throw new ForbiddenException("Your time has expired");
+        }
       } else if (request?.unlockTime == null && !request?.objection) {
         throw new ForbiddenException("Your time has expired");
       }
-      
+
       if (!request.lockFile && !request?.objection) {
         throw new ForbiddenException(
           "For submit reply you must lock the request",
@@ -1254,6 +1275,66 @@ export class ExpertClaimService {
     return request;
   }
 
+  async streamServiceV2(requestId, query, res, header) {
+    const request = await this.claimCaseDbService.findById(requestId);
+    console.log(request)
+    // const blameCase = await this.blameCaseDbService
+    return request;
+    // let videoPath: string = "";
+    // switch (query) {
+    //   case "accident":
+    //     videoPath = await this.getAccidentVideoPath(
+    //       String(
+    //         request?.blameFile?.firstPartyDetails?.firstPartyFile
+    //           ?.firstPartyVideoId,
+    //       ),
+    //     );
+    //     break;
+    //   case "car-capture":
+    //     videoPath = await this.getCarCapture(requestId);
+    //     break;
+    //   default:
+    //     throw new NotFoundException("Invalid query type");
+    // }
+    // if (!videoPath) throw new NotFoundException("video_not_found");
+
+    // const absolutePath = join(process.cwd(), videoPath.replace(/^\/+/, ""));
+
+    // if (!existsSync(absolutePath)) {
+    //   throw new NotFoundException(
+    //     `Video file not found at path: ${absolutePath}`,
+    //   );
+    // }
+
+    // const { size } = statSync(absolutePath);
+    // const range = header.range;
+
+    // if (range) {
+    //   const [startStr, endStr] = range.replace(/bytes=/, "").split("-");
+    //   const start = parseInt(startStr, 10);
+    //   const end = endStr ? parseInt(endStr, 10) : size - 1;
+    //   const chunkSize = end - start + 1;
+
+    //   const file = createReadStream(absolutePath, { start, end });
+
+    //   res.writeHead(206, {
+    //     "Content-Range": `bytes ${start}-${end}/${size}`,
+    //     "Accept-Ranges": "bytes",
+    //     "Content-Length": chunkSize,
+    //     "Content-Type": "video/mp4",
+    //   });
+
+    //   file.pipe(res);
+    // } else {
+    //   res.writeHead(200, {
+    //     "Content-Length": size,
+    //     "Content-Type": "video/mp4",
+    //   });
+
+    //   createReadStream(absolutePath).pipe(res);
+    // }
+  }
+
   async streamService(requestId, query, res, header) {
     const request =
       await this.claimRequestManagementDbService.findOne(requestId);
@@ -1527,6 +1608,210 @@ export class ExpertClaimService {
     };
   }
 
+  /**
+   * V2 (ClaimCase): validate user-uploaded repair factors on the active expert reply.
+   * Preconditions: all `factorNeeded` parts have `factorLink`; case is UNDER_REVIEW at EXPERT_COST_EVALUATION.
+   * — All approved → same as non-factor path: claimStatus APPROVED, step INSURER_REVIEW.
+   * — Any rejected (expert repriced) → case COMPLETED with expert amounts (damage-expert finalization).
+   */
+  async validateClaimFactorsV2(
+    claimRequestId: string,
+    body: FactorValidationV2Dto,
+    actor: { sub: string; fullName?: string; clientKey?: string },
+  ) {
+    const claim = await this.claimCaseDbService.findById(claimRequestId);
+    if (!claim) {
+      throw new NotFoundException("Claim request not found");
+    }
+
+    assertClaimCaseForTenant(claim, actor);
+
+    if (
+      claim.status !== ClaimCaseStatus.WAITING_FOR_INSURER_APPROVAL ||
+      claim.claimStatus !== ClaimStatus.UNDER_REVIEW ||
+      claim.workflow?.currentStep !== ClaimWorkflowStep.EXPERT_COST_EVALUATION
+    ) {
+      throw new BadRequestException(
+        "Claim is not awaiting expert factor validation (UNDER_REVIEW at EXPERT_COST_EVALUATION).",
+      );
+    }
+
+    const replyField = claim.evaluation?.damageExpertReplyFinal
+      ? "damageExpertReplyFinal"
+      : "damageExpertReply";
+    const finalReply =
+      replyField === "damageExpertReplyFinal"
+        ? claim.evaluation?.damageExpertReplyFinal
+        : claim.evaluation?.damageExpertReply;
+
+    if (!finalReply?.parts?.length) {
+      throw new BadRequestException("No expert reply found in this claim.");
+    }
+
+    const requiredFactors = finalReply.parts.filter((p) => p.factorNeeded);
+    if (requiredFactors.length === 0) {
+      throw new BadRequestException("No parts require factor validation.");
+    }
+    if (!requiredFactors.every((p) => !!p.factorLink)) {
+      throw new BadRequestException(
+        "Not all required factors have been uploaded yet.",
+      );
+    }
+
+    const $set: Record<string, unknown> = {};
+    for (const decision of body.decisions) {
+      const partIndex = finalReply.parts.findIndex(
+        (p) => String(p.partId) === String(decision.partId),
+      );
+      if (partIndex === -1) {
+        this.logger.warn(
+          `Part ${decision.partId} not found in claim ${claimRequestId}, skipping.`,
+        );
+        continue;
+      }
+      const part = finalReply.parts[partIndex];
+      if (!part.factorNeeded) {
+        this.logger.warn(
+          `Part ${decision.partId} is not factor-needed, skipping.`,
+        );
+        continue;
+      }
+
+      const base = `evaluation.${replyField}.parts.${partIndex}`;
+      $set[`${base}.factorStatus`] = decision.status;
+      $set[`${base}.rejectionReason`] = decision.rejectionReason ?? null;
+      if (decision.price !== undefined) {
+        $set[`${base}.price`] = decision.price;
+      }
+      if (decision.salary !== undefined) {
+        $set[`${base}.salary`] = decision.salary;
+      }
+      if (decision.totalPayment !== undefined) {
+        $set[`${base}.totalPayment`] = decision.totalPayment;
+      }
+
+      if (decision.status === FactorStatus.REJECTED) {
+        const hasOverride =
+          decision.totalPayment != null ||
+          (decision.price != null && decision.salary != null);
+        if (!hasOverride) {
+          throw new BadRequestException(
+            `Part ${decision.partId}: rejected factors require expert totalPayment (or both price and salary).`,
+          );
+        }
+      }
+    }
+
+    if (Object.keys($set).length === 0) {
+      throw new BadRequestException("No valid factor decisions to apply.");
+    }
+
+    await this.claimCaseDbService.findByIdAndUpdate(claimRequestId, {
+      $set,
+    });
+
+    const updatedClaim = await this.claimCaseDbService.findById(claimRequestId);
+    const updatedReply =
+      replyField === "damageExpertReplyFinal"
+        ? updatedClaim!.evaluation!.damageExpertReplyFinal!
+        : updatedClaim!.evaluation!.damageExpertReply!;
+
+    const reqParts = updatedReply.parts.filter((p) => p.factorNeeded);
+    const anyRejected = reqParts.some(
+      (p) => p.factorStatus === FactorStatus.REJECTED,
+    );
+    const anyStillPending = reqParts.some(
+      (p) => !p.factorStatus || p.factorStatus === FactorStatus.PENDING,
+    );
+
+    const baseMessage = "Factor validation updated.";
+    if (anyStillPending) {
+      return {
+        message: `${baseMessage} Some factors are still pending review.`,
+        claimRequestId,
+        claimStatus: updatedClaim!.claimStatus,
+        caseStatus: updatedClaim!.status,
+        pendingFactorValidation: true,
+      };
+    }
+
+    const PRICE_CAP = 30_000_000;
+    let totalPrice = 0;
+    for (const part of updatedReply.parts || []) {
+      const parsed = this.parsePersianNumber(String(part.totalPayment ?? "0"));
+      if (!isNaN(parsed)) {
+        totalPrice += parsed;
+      }
+    }
+    if (totalPrice > PRICE_CAP) {
+      throw new BadRequestException({
+        message: `Total price (${totalPrice.toLocaleString()}) exceeds the cap of ${PRICE_CAP.toLocaleString()}`,
+        error: "PRICE_CAP_ERROR",
+        totalPrice,
+        priceCap: PRICE_CAP,
+      });
+    }
+
+    const historyActor = {
+      actorId: new Types.ObjectId(actor.sub),
+      actorName: actor.fullName,
+      actorType: "damage_expert",
+    };
+
+    if (anyRejected) {
+      await this.claimCaseDbService.findByIdAndUpdate(claimRequestId, {
+        $set: {
+          status: ClaimCaseStatus.COMPLETED,
+          claimStatus: ClaimStatus.APPROVED,
+          "workflow.currentStep": ClaimWorkflowStep.CLAIM_COMPLETED,
+          "workflow.nextStep": ClaimWorkflowStep.CLAIM_COMPLETED,
+        },
+        $push: {
+          history: {
+            type: "FACTORS_VALIDATED_REJECTED_EXPERT_FINALIZED",
+            actor: historyActor,
+            timestamp: new Date(),
+            metadata: { replyField },
+          },
+        },
+      });
+
+      return {
+        message:
+          "Factors reviewed. Rejected parts were repriced by the expert; the claim is completed.",
+        claimRequestId,
+        claimStatus: ClaimStatus.APPROVED,
+        caseStatus: ClaimCaseStatus.COMPLETED,
+        outcome: "REJECTED_REPRICED_COMPLETED",
+      };
+    }
+
+    await this.claimCaseDbService.findByIdAndUpdate(claimRequestId, {
+      $set: {
+        claimStatus: ClaimStatus.APPROVED,
+        "workflow.currentStep": ClaimWorkflowStep.INSURER_REVIEW,
+        "workflow.nextStep": ClaimWorkflowStep.CLAIM_COMPLETED,
+      },
+      $push: {
+        history: {
+          type: "FACTORS_VALIDATED_ALL_APPROVED",
+          actor: historyActor,
+          timestamp: new Date(),
+          metadata: { replyField },
+        },
+      },
+    });
+
+    return {
+      message:
+        "All factors approved. The claim proceeds to insurer review (same as non-factor expert reply).",
+      claimRequestId,
+      claimStatus: ClaimStatus.APPROVED,
+      caseStatus: ClaimCaseStatus.WAITING_FOR_INSURER_APPROVAL,
+      outcome: "ALL_APPROVED_INSURER_REVIEW",
+    };
+  }
+
   async inPersonVisit(requestId: string, actorDetail: any) {
     const request =
       await this.claimRequestManagementDbService.findOne(requestId);
@@ -1574,12 +1859,15 @@ export class ExpertClaimService {
    * - Sets currentStep = EXPERT_DAMAGE_ASSESSMENT
    */
   async lockClaimRequestV2(claimRequestId: string, actor: any) {
+    requireActorClientKey(actor);
     const claim = await this.claimCaseDbService.findById(claimRequestId);
 
     if (!claim) {
       throw new NotFoundException('Claim request not found');
     }
 
+    assertClaimCaseForTenant(claim, actor);
+
     if (claim.status !== ClaimCaseStatus.WAITING_FOR_DAMAGE_EXPERT) {
       throw new BadRequestException(
         `Claim is not available for locking. Current status: ${claim.status}`,
@@ -1634,6 +1922,80 @@ export class ExpertClaimService {
     };
   }
 
+  async submitResendDocsV2(
+    claimRequestId: string,
+    reply: ClaimSubmitResendV2Dto,
+    actor: any,
+  ) {
+    const claim = await this.claimCaseDbService.findById(claimRequestId);
+
+    if (!claim) {
+      throw new NotFoundException('Claim request not found');
+    }
+
+    assertClaimCaseForTenant(claim, actor);
+
+    if (claim.status !== ClaimCaseStatus.EXPERT_REVIEWING) {
+      throw new BadRequestException(
+        `Claim is not in EXPERT_REVIEWING state. Current status: ${claim.status}`,
+      );
+    }
+
+    if (!claim.workflow?.locked) {
+      throw new ForbiddenException(
+        'You must lock the claim before submitting a resend request',
+      );
+    }
+
+    if (claim.workflow.lockedBy?.actorId?.toString() !== actor.sub) {
+      throw new ForbiddenException('This claim is locked by another expert');
+    }
+
+    const existingResend = claim.evaluation?.damageExpertResend;
+    const resendHasContent =
+      existingResend &&
+      (String(existingResend.resendDescription || '').trim() !== '' ||
+        (existingResend.resendDocuments?.length ?? 0) > 0 ||
+        (existingResend.resendCarParts?.length ?? 0) > 0);
+    if (resendHasContent) {
+      throw new ConflictException('A resend request already exists for this claim');
+    }
+
+    await this.claimCaseDbService.findByIdAndUpdate(claimRequestId, {
+      $set: {
+        claimStatus: ClaimStatus.NEEDS_REVISION,
+        'workflow.locked': false,
+        'evaluation.damageExpertResend': {
+          resendDescription: reply.resendDescription,
+          resendDocuments: reply.resendDocuments ?? [],
+          resendCarParts: reply.resendCarParts ?? [],
+        },
+      },
+      $push: {
+        history: {
+          type: 'EXPERT_RESEND_REQUESTED',
+          actor: {
+            actorId: new Types.ObjectId(actor.sub),
+            actorName: actor.fullName,
+            actorType: 'damage_expert',
+          },
+          timestamp: new Date(),
+          metadata: {
+            documentCount: reply.resendDocuments?.length ?? 0,
+            carPartCount: reply.resendCarParts?.length ?? 0,
+          },
+        },
+      },
+    });
+
+    return {
+      claimRequestId,
+      claimStatus: ClaimStatus.NEEDS_REVISION,
+      message:
+        'Resend request recorded. The damaged party can review requirements and submit an objection or updated materials.',
+    };
+  }
+
   /**
    * V2: Submit damage expert reply for a claim.
    *
@@ -1654,12 +2016,15 @@ export class ExpertClaimService {
     reply: import('./dto/expert-claim-v2.dto').SubmitExpertReplyV2Dto,
     actor: any,
   ) {
+    requireActorClientKey(actor);
     const claim = await this.claimCaseDbService.findById(claimRequestId);
 
     if (!claim) {
       throw new NotFoundException('Claim request not found');
     }
 
+    assertClaimCaseForTenant(claim, actor);
+
     if (claim.status !== ClaimCaseStatus.EXPERT_REVIEWING) {
       throw new BadRequestException(
         `Claim is not in a reviewable state. Current status: ${claim.status}`,
@@ -1694,6 +2059,23 @@ export class ExpertClaimService {
 
     const needsFactorUpload = reply.parts?.some((p) => p.factorNeeded === true) ?? false;
 
+    const objectionSubmitted = !!claim.evaluation?.objection?.submittedAt;
+    const hasFinalReply = !!claim.evaluation?.damageExpertReplyFinal;
+
+    if (objectionSubmitted && hasFinalReply) {
+      throw new ConflictException(
+        'A final expert reply after objection already exists for this claim.',
+      );
+    }
+
+    const isFinalReplyAfterObjection = objectionSubmitted && !hasFinalReply;
+    const replyField = isFinalReplyAfterObjection
+      ? 'damageExpertReplyFinal'
+      : 'damageExpertReply';
+    const completedStep = isFinalReplyAfterObjection
+      ? ClaimWorkflowStep.EXPERT_FINAL_REPLY
+      : ClaimWorkflowStep.EXPERT_DAMAGE_ASSESSMENT;
+
     const replyPayload = {
       description: reply.description,
       parts: reply.parts,
@@ -1713,7 +2095,7 @@ export class ExpertClaimService {
       ? ClaimStatus.NEEDS_REVISION
       : ClaimStatus.APPROVED;
 
-    await this.claimCaseDbService.findByIdAndUpdate(claimRequestId, {
+    const updatePayload: Record<string, unknown> = {
       status: nextCaseStatus,
       claimStatus: nextClaimStatus,
       'workflow.locked': false,
@@ -1721,18 +2103,30 @@ export class ExpertClaimService {
       'workflow.nextStep': needsFactorUpload
         ? ClaimWorkflowStep.INSURER_REVIEW
         : ClaimWorkflowStep.CLAIM_COMPLETED,
-      'evaluation.damageExpertReply': replyPayload,
+      [`evaluation.${replyField}`]: replyPayload,
       $push: {
-        'workflow.completedSteps': ClaimWorkflowStep.EXPERT_DAMAGE_ASSESSMENT,
+        'workflow.completedSteps': completedStep,
         history: {
-          event: 'EXPERT_REPLY_SUBMITTED',
-          performedBy: actor.sub,
-          performedByName: actor.fullName,
-          performedAt: new Date(),
-          note: `Expert reply submitted. factorNeeded=${needsFactorUpload}`,
+          type: isFinalReplyAfterObjection
+            ? 'EXPERT_FINAL_REPLY_SUBMITTED'
+            : 'EXPERT_REPLY_SUBMITTED',
+          actor: {
+            actorId: new Types.ObjectId(actor.sub),
+            actorName: actor.fullName,
+            actorType: 'damage_expert',
+          },
+          timestamp: new Date(),
+          metadata: {
+            factorNeeded: needsFactorUpload,
+            partsCount: reply.parts?.length ?? 0,
+            isFinalReplyAfterObjection,
+            replyField,
+          },
         },
       },
-    });
+    };
+
+    await this.claimCaseDbService.findByIdAndUpdate(claimRequestId, updatePayload);
 
     return {
       claimRequestId,
@@ -1740,6 +2134,7 @@ export class ExpertClaimService {
       claimStatus: nextClaimStatus,
       currentStep: nextStep,
       factorNeeded: needsFactorUpload,
+      isFinalReplyAfterObjection,
     };
   }
 
@@ -1761,12 +2156,15 @@ export class ExpertClaimService {
    * - Unlocks the workflow so user can act
    */
   async requestInPersonVisitV2(claimRequestId: string, actor: any, note?: string) {
+    requireActorClientKey(actor);
     const claim = await this.claimCaseDbService.findById(claimRequestId);
 
     if (!claim) {
       throw new NotFoundException('Claim request not found');
     }
 
+    assertClaimCaseForTenant(claim, actor);
+
     if (claim.status !== ClaimCaseStatus.EXPERT_REVIEWING) {
       throw new BadRequestException(
         `Claim is not in EXPERT_REVIEWING state. Current status: ${claim.status}`,
@@ -1809,12 +2207,15 @@ export class ExpertClaimService {
   /**
    * V2: Get claim list for damage expert
    *
-   * Returns claims that are:
-   * 1. WAITING_FOR_DAMAGE_EXPERT status AND not locked (available for anyone to pick)
-   * 2. WAITING_FOR_DAMAGE_EXPERT status AND not locked (claimStatus PENDING)
-   * 3. Any status locked by THIS expert (their own in-progress work)
+   * Returns claims that are (then filtered to the actor's insurer via `claimCaseTouchesClient`):
+   * 1. WAITING_FOR_DAMAGE_EXPERT and not locked (open queue)
+   * 2. Locked by this expert (in-progress)
+   * 3. WAITING_FOR_INSURER_APPROVAL + UNDER_REVIEW at EXPERT_COST_EVALUATION (factor validation queue)
    */
-  async getClaimListV2(actorId: string): Promise<GetClaimListV2ResponseDto> {
+  async getClaimListV2(actor: any): Promise<GetClaimListV2ResponseDto> {
+    requireActorClientKey(actor);
+    const actorId = actor.sub;
+    const clientKey = actor.clientKey as string;
     const claims = await this.claimCaseDbService.find({
       $or: [
         // Available claims: waiting for expert, not locked
@@ -1827,30 +2228,45 @@ export class ExpertClaimService {
           'workflow.locked': true,
           'workflow.lockedBy.actorId': new Types.ObjectId(actorId),
         },
+        // User uploaded all factors; expert must approve/reject (unlocked queue)
+        {
+          status: ClaimCaseStatus.WAITING_FOR_INSURER_APPROVAL,
+          claimStatus: ClaimStatus.UNDER_REVIEW,
+          'workflow.currentStep': ClaimWorkflowStep.EXPERT_COST_EVALUATION,
+        },
       ],
     });
 
-    const list = (claims as any[]).map((c) => ({
-      claimRequestId: c._id.toString(),
-      publicId: c.publicId,
-      status: c.status,
-      currentStep: c.workflow?.currentStep || '',
-      locked: c.workflow?.locked || false,
-      lockedBy: c.workflow?.lockedBy
-        ? {
-            actorId: c.workflow.lockedBy.actorId?.toString(),
-            actorName: c.workflow.lockedBy.actorName,
-          }
-        : undefined,
-      vehicle: c.vehicle
-        ? {
-            carName: c.vehicle.carName,
-            carModel: c.vehicle.carModel,
-            carType: c.vehicle.carType,
-          }
-        : undefined,
-      createdAt: c.createdAt,
-    })) as ClaimListItemV2Dto[];
+    const list = (claims as any[])
+      .filter((c) => claimCaseTouchesClient(c, clientKey))
+      .map((c) => {
+        const awaitingFactorValidation =
+          c.status === ClaimCaseStatus.WAITING_FOR_INSURER_APPROVAL &&
+          c.claimStatus === ClaimStatus.UNDER_REVIEW &&
+          c.workflow?.currentStep === ClaimWorkflowStep.EXPERT_COST_EVALUATION;
+        return {
+          claimRequestId: c._id.toString(),
+          publicId: c.publicId,
+          status: c.status,
+          currentStep: c.workflow?.currentStep || '',
+          locked: c.workflow?.locked || false,
+          lockedBy: c.workflow?.lockedBy
+            ? {
+                actorId: c.workflow.lockedBy.actorId?.toString(),
+                actorName: c.workflow.lockedBy.actorName,
+              }
+            : undefined,
+          vehicle: c.vehicle
+            ? {
+                carName: c.vehicle.carName,
+                carModel: c.vehicle.carModel,
+                carType: c.vehicle.carType,
+              }
+            : undefined,
+          createdAt: c.createdAt,
+          awaitingFactorValidation,
+        };
+      }) as ClaimListItemV2Dto[];
 
     return { list, total: list.length };
   }
@@ -1859,28 +2275,39 @@ export class ExpertClaimService {
    * V2: Get claim detail for damage expert
    *
    * Validations:
-   * - Claim must exist
-   * - Claim status must be WAITING_FOR_DAMAGE_EXPERT
-   * - If claim is locked, only the locking expert can access it
+   * - Claim must exist and belong to the actor's insurer (`assertClaimCaseForTenant`)
+   * - Allowed when picking up/reviewing: WAITING_FOR_DAMAGE_EXPERT (if locked, only the locking expert)
+   * - Or when validating factors: WAITING_FOR_INSURER_APPROVAL + UNDER_REVIEW at EXPERT_COST_EVALUATION
    */
   async getClaimDetailV2(
     claimRequestId: string,
-    actorId: string,
+    actor: any,
   ): Promise<ClaimDetailV2ResponseDto> {
+    const actorId = actor.sub;
     const claim = await this.claimCaseDbService.findById(claimRequestId);
 
     if (!claim) {
       throw new NotFoundException('Claim request not found');
     }
 
-    if (claim.status !== ClaimCaseStatus.WAITING_FOR_DAMAGE_EXPERT) {
+    assertClaimCaseForTenant(claim, actor);
+
+    const isPickupReview =
+      claim.status === ClaimCaseStatus.WAITING_FOR_DAMAGE_EXPERT;
+    const isFactorValidationPending =
+      claim.status === ClaimCaseStatus.WAITING_FOR_INSURER_APPROVAL &&
+      claim.claimStatus === ClaimStatus.UNDER_REVIEW &&
+      claim.workflow?.currentStep === ClaimWorkflowStep.EXPERT_COST_EVALUATION;
+
+    if (!isPickupReview && !isFactorValidationPending) {
       throw new ForbiddenException(
         `This claim is not available for expert review. Current status: ${claim.status}`,
       );
     }
 
-    // If locked by someone else, deny access
+    // If locked by someone else, deny access (initial pickup / assessment only)
     if (
+      isPickupReview &&
       claim.workflow?.locked &&
       claim.workflow.lockedBy?.actorId?.toString() !== actorId
     ) {
@@ -1943,16 +2370,16 @@ export class ExpertClaimService {
       locked: claim.workflow?.locked || false,
       lockedBy: claim.workflow?.lockedBy
         ? {
-            actorId: claim.workflow.lockedBy.actorId?.toString(),
-            actorName: claim.workflow.lockedBy.actorName,
-            lockedAt: (claim.workflow as any).lockedAt?.toISOString(),
-          }
+          actorId: claim.workflow.lockedBy.actorId?.toString(),
+          actorName: claim.workflow.lockedBy.actorName,
+          lockedAt: (claim.workflow as any).lockedAt?.toISOString(),
+        }
         : undefined,
       owner: claim.owner
         ? {
-            userId: claim.owner.userId?.toString(),
-            fullName: claim.owner.fullName,
-          }
+          userId: claim.owner.userId?.toString(),
+          fullName: claim.owner.fullName,
+        }
         : undefined,
       vehicle: claim.vehicle,
       blameRequestId: claim.blameRequestId?.toString(),
@@ -1965,8 +2392,90 @@ export class ExpertClaimService {
           : undefined,
       carAngles,
       damagedParts,
+      awaitingFactorValidation: isFactorValidationPending,
+      evaluation: isFactorValidationPending
+        ? {
+          damageExpertReply: (claim as any).evaluation?.damageExpertReply,
+          damageExpertReplyFinal: (claim as any).evaluation?.damageExpertReplyFinal,
+        }
+        : undefined,
       createdAt: (claim as any).createdAt,
       updatedAt: (claim as any).updatedAt,
     };
   }
+
+  /**
+   * V2: Damage expert can modify selected damaged parts before final submit.
+   * Allowed only when claim is EXPERT_REVIEWING and locked by this expert.
+   */
+  async updateClaimDamagedPartsV2(
+    claimRequestId: string,
+    body: UpdateClaimDamagedPartsV2Dto,
+    actor: any,
+  ) {
+    requireActorClientKey(actor);
+    const claim = await this.claimCaseDbService.findById(claimRequestId);
+    if (!claim) {
+      throw new NotFoundException("Claim request not found");
+    }
+    assertClaimCaseForTenant(claim, actor);
+    if (claim.status !== ClaimCaseStatus.EXPERT_REVIEWING) {
+      throw new BadRequestException(
+        `Claim is not in EXPERT_REVIEWING state. Current status: ${claim.status}`,
+      );
+    }
+    if (!claim.workflow?.locked) {
+      throw new ForbiddenException(
+        "You must lock the claim before modifying damaged parts",
+      );
+    }
+    if (claim.workflow.lockedBy?.actorId?.toString() !== actor.sub) {
+      throw new ForbiddenException("This claim is locked by another expert");
+    }
+
+    const previous = Array.isArray((claim as any).damage?.selectedParts)
+      ? [...(claim as any).damage.selectedParts]
+      : [];
+    const selectedParts = body.selectedParts as string[];
+
+    if (!(claim as any).damage) (claim as any).damage = {};
+    (claim as any).damage.selectedParts = selectedParts;
+
+    // Keep damaged-parts captures consistent with updated selection.
+    const damagedPartsMedia = (claim as any).media?.damagedParts;
+    if (damagedPartsMedia) {
+      const selectedSet = new Set(selectedParts);
+      if (damagedPartsMedia instanceof Map) {
+        for (const key of Array.from(damagedPartsMedia.keys())) {
+          if (!selectedSet.has(key)) damagedPartsMedia.delete(key);
+        }
+      } else {
+        for (const key of Object.keys(damagedPartsMedia)) {
+          if (!selectedSet.has(key)) delete damagedPartsMedia[key];
+        }
+      }
+    }
+
+    if (!Array.isArray((claim as any).history)) (claim as any).history = [];
+    (claim as any).history.push({
+      event: "EXPERT_DAMAGED_PARTS_UPDATED",
+      performedBy: actor.sub,
+      performedByName: actor.fullName,
+      performedAt: new Date(),
+      note: "Damage expert edited selected damaged parts",
+      metadata: {
+        previousSelectedParts: previous,
+        selectedParts,
+      },
+    });
+
+    await (claim as any).save();
+
+    return {
+      claimRequestId: claim._id.toString(),
+      selectedParts,
+      previousSelectedParts: previous,
+      message: "Damaged parts updated successfully.",
+    };
+  }
 }

src/expert-claim/expert-claim.v2.controller.ts

@@ -1,10 +1,11 @@
-import { Body, Controller, Get, Param, Patch, Put, UseGuards } from "@nestjs/common";
+import { Body, Controller, Get, Header, Param, Headers, Patch, Put, UseGuards, Query, Res } from "@nestjs/common";
 import {
   ApiBearerAuth,
   ApiBody,
   ApiOperation,
   ApiParam,
   ApiPropertyOptional,
+  ApiQuery,
   ApiTags,
 } from "@nestjs/swagger";
 import { IsOptional, IsString } from "class-validator";
@@ -14,7 +15,9 @@ import { Roles } from "src/decorators/roles.decorator";
 import { CurrentUser } from "src/decorators/user.decorator";
 import { RoleEnum } from "src/Types&Enums/role.enum";
 import { ExpertClaimService } from "./expert-claim.service";
-import { SubmitExpertReplyV2Dto } from "./dto/expert-claim-v2.dto";
+import { ClaimSubmitResendV2Dto, SubmitExpertReplyV2Dto } from "./dto/expert-claim-v2.dto";
+import { UpdateClaimDamagedPartsV2Dto } from "./dto/update-claim-damaged-parts-v2.dto";
+import { FactorValidationV2Dto } from "./dto/factor-validation.dto";
 
 class InPersonVisitV2Dto {
   @ApiPropertyOptional({ example: 'Paint damage requires physical inspection' })
@@ -29,33 +32,30 @@ class InPersonVisitV2Dto {
 @UseGuards(LocalActorAuthGuard, RolesGuard)
 @Roles(RoleEnum.DAMAGE_EXPERT)
 export class ExpertClaimV2Controller {
-  constructor(private readonly expertClaimService: ExpertClaimService) {}
+  constructor(private readonly expertClaimService: ExpertClaimService) { }
 
   @Get("requests")
   @ApiOperation({
     summary: "List available claim requests for damage expert",
     description:
-      "Returns claims that are WAITING_FOR_DAMAGE_EXPERT and not locked by another expert, plus this expert's own locked/in-progress claims.",
+      "Returns claims that are WAITING_FOR_DAMAGE_EXPERT and not locked by another expert, this expert's locked/in-progress claims, and claims awaiting factor validation (UNDER_REVIEW at EXPERT_COST_EVALUATION).",
   })
   async getClaimListV2(@CurrentUser() actor) {
-    return await this.expertClaimService.getClaimListV2(actor.sub);
+    return await this.expertClaimService.getClaimListV2(actor);
   }
 
   @Get("request/:claimRequestId")
   @ApiOperation({
     summary: "Get claim request detail for damage expert",
     description:
-      "Returns full claim details including captured images, required documents status, and damage selections. Claim must have status WAITING_FOR_DAMAGE_EXPERT. If locked, only the locking expert can access it.",
+      "Returns full claim details including captured images, required documents status, and damage selections. Allowed when status is WAITING_FOR_DAMAGE_EXPERT (if locked, only the locking expert) or when awaiting factor validation (WAITING_FOR_INSURER_APPROVAL + UNDER_REVIEW + EXPERT_COST_EVALUATION); in the latter case `evaluation` includes the active expert reply for factors.",
   })
   @ApiParam({ name: "claimRequestId" })
   async getClaimDetailV2(
     @Param("claimRequestId") claimRequestId: string,
     @CurrentUser() actor,
   ) {
-    return await this.expertClaimService.getClaimDetailV2(
-      claimRequestId,
-      actor.sub,
-    );
+    return await this.expertClaimService.getClaimDetailV2(claimRequestId, actor);
   }
 
   @Put("lock/:claimRequestId")
@@ -88,6 +88,22 @@ export class ExpertClaimV2Controller {
     return await this.expertClaimService.submitExpertReplyV2(claimRequestId, body, actor);
   }
 
+  @Put("reply/resend/:claimRequestId")
+  @ApiOperation({
+    summary: "Submit expert damage resend request. ",
+    description:
+      "Claim must be locked by this expert (status EXPERT_REVIEWING). Submitting unlocks the claim. If any part has factorNeeded=true the claim moves to EXPERT_COST_EVALUATION; otherwise moves to INSURER_REVIEW. Total payment cap is 30,000,000.",
+  })
+  @ApiParam({ name: "claimRequestId" })
+  @ApiBody({ type: ClaimSubmitResendV2Dto })
+  async submitExpertResendV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: ClaimSubmitResendV2Dto,
+    @CurrentUser() actor,
+  ) {
+    return await this.expertClaimService.submitResendDocsV2(claimRequestId, body, actor);
+  }
+
   @Patch(":claimRequestId/visit")
   @ApiOperation({
     summary: "Request in-person visit for claim",
@@ -107,4 +123,61 @@ export class ExpertClaimV2Controller {
       body?.note,
     );
   }
+
+  @Patch("validate-factors/:claimRequestId")
+  @ApiOperation({
+    summary: "Validate uploaded repair factors (V2 ClaimCase)",
+    description:
+      "After all required factors are uploaded, expert approves or rejects each part. Rejected parts must include expert totalPayment (or price and salary). All approved → insurer review. Any rejected → expert repricing and case COMPLETED.",
+  })
+  @ApiParam({ name: "claimRequestId" })
+  @ApiBody({ type: FactorValidationV2Dto })
+  async validateClaimFactorsV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: FactorValidationV2Dto,
+    @CurrentUser() actor,
+  ) {
+    return await this.expertClaimService.validateClaimFactorsV2(
+      claimRequestId,
+      body,
+      actor,
+    );
+  }
+
+  @Patch("request/:claimRequestId/damaged-parts")
+  @ApiOperation({
+    summary: "Edit selected damaged parts (V2)",
+    description:
+      "Damage expert can modify selected damaged parts while claim is in EXPERT_REVIEWING and locked by the same expert.",
+  })
+  @ApiParam({ name: "claimRequestId" })
+  @ApiBody({ type: UpdateClaimDamagedPartsV2Dto })
+  async updateClaimDamagedPartsV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: UpdateClaimDamagedPartsV2Dto,
+    @CurrentUser() actor,
+  ) {
+    return await this.expertClaimService.updateClaimDamagedPartsV2(
+      claimRequestId,
+      body,
+      actor,
+    );
+  }
+
+  @ApiQuery({
+    name: "query",
+    enum: ["car-capture", "accident"],
+    required: true,
+  })
+  @Get("stream/:id/video")
+  @Header("Accept-Ranges", "bytes")
+  @Header("Content-Type", "video/mp4")
+  async claimStream(
+    @Headers() headers,
+    @Param("id") id: string,
+    @Query("query") query: "car-capture" | "accident",
+    @Res() res,
+  ) {
+    return this.expertClaimService.streamServiceV2(id, query, res, headers);
+  }
 }

src/expert-insurer/expert-insurer.controller.ts

@@ -78,6 +78,7 @@ export class ExpertInsurerController {
   @ApiQuery({ name: "role", enum: ["claim", "blame"] })
   @Get("/:expertId")
   async requestDetail(
+    @CurrentUser() insurer,
     @Param("expertId") id: string,
     @Query("role") role: "claim" | "blame",
   ) {
@@ -89,7 +90,11 @@ export class ExpertInsurerController {
       throw new BadRequestException("Invalid role");
     }
 
-    return await this.expertInsurerService.getAllFilesByExpertAndRole(id, role);
+    return await this.expertInsurerService.getAllFilesByExpertAndRole(
+      id,
+      role,
+      insurer.clientKey,
+    );
   }
 
   @ApiBody({
@@ -153,6 +158,7 @@ export class ExpertInsurerController {
   @ApiQuery({ name: "role", enum: ["claim", "blame"] })
   @Put("/:requestId/rating")
   async rateExperts(
+    @CurrentUser() insurer,
     @Param("requestId") requestId: string,
     @Body() rating: FileRating,
     @Query("role") role: "claim" | "blame",
@@ -165,13 +171,13 @@ export class ExpertInsurerController {
       requestId,
       rating,
       role,
+      insurer.clientKey,
     );
   }
 
   @Get("branches/:insuranceId")
   @ApiParam({ name: "insuranceId" })
   async getInsuranceBranches(@Param("insuranceId") insuranceId: string) {
-    console.log("insuranceId", insuranceId);
     return await this.expertInsurerService.retrieveInsuranceBranches(
       insuranceId,
     );

src/expert-insurer/expert-insurer.service.ts

@@ -1,163 +1,159 @@
 import {
   BadRequestException,
   ConflictException,
+  ForbiddenException,
   Injectable,
-  Logger,
   NotFoundException,
 } from "@nestjs/common";
-import { InjectModel } from "@nestjs/mongoose";
-import { Model, Types } from "mongoose";
-import { ClaimRequiredDocumentDbService } from "src/claim-request-management/entites/db-service/claim-required-document.db.service";
-import { VideoCaptureDbService } from "src/claim-request-management/entites/db-service/video-capture.db.service";
-import { DamageImageDbService } from "src/claim-request-management/entites/db-service/damage-image.db.service";
-import { ClaimRequestManagementModel } from "src/claim-request-management/entites/schema/claim-request-management.schema";
+import { Types } from "mongoose";
+import { ClaimCaseDbService } from "src/claim-request-management/entites/db-service/claim-case.db.service";
 import { CreateBranchDto } from "src/client/dto/create-branch.dto";
 import { BranchDbService } from "src/client/entities/db-service/branch.db.service";
-import { ClientDbService } from "src/client/entities/db-service/client.db.service";
-import { buildFileLink } from "src/helpers/urlCreator";
-import { BlameDocumentDbService } from "src/request-management/entities/db-service/blame-document.db.service";
-import { BlameVideoDbService } from "src/request-management/entities/db-service/blame-video.db.service";
-import { BlameVoiceDbService } from "src/request-management/entities/db-service/blame.voice.db.service";
-import { UserSignDbService } from "src/request-management/entities/db-service/sign.db.service";
 import {
-  FileRating,
-  RequestManagementModel,
-} from "src/request-management/entities/schema/request-management.schema";
+  blameCaseTouchesClient,
+  claimCaseTouchesClient,
+} from "src/helpers/tenant-scope";
+import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
+import { FileRating } from "src/request-management/entities/schema/request-management.schema";
+import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
 import { DamageExpertDbService } from "src/users/entities/db-service/damage-expert.db.service";
 import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
 
 @Injectable()
 export class ExpertInsurerService {
-  private readonly logger = new Logger(ExpertInsurerService.name);
-
   constructor(
-    private readonly client: ClientDbService,
     private readonly expertDbService: ExpertDbService,
     private readonly damageExpertDbService: DamageExpertDbService,
-    @InjectModel(ClaimRequestManagementModel.name)
-    private readonly claimRequestManagementModel: Model<ClaimRequestManagementModel>,
-    @InjectModel(RequestManagementModel.name)
-    private readonly requestManagementModel: Model<RequestManagementModel>,
-    private readonly blameVoiceDbService: BlameVoiceDbService,
-    private readonly blameVideoDbService: BlameVideoDbService,
-    private readonly blameDocumentDbService: BlameDocumentDbService,
-    private readonly userSignDbService: UserSignDbService,
-    private readonly claimVideoCaptureDbService: VideoCaptureDbService,
+    private readonly blameRequestDbService: BlameRequestDbService,
+    private readonly claimCaseDbService: ClaimCaseDbService,
     private readonly branchDbService: BranchDbService,
-    private readonly claimRequiredDocumentDbService: ClaimRequiredDocumentDbService,
-    private readonly damageImageDbService: DamageImageDbService,
   ) {}
 
-  async retrieveAllExpertsOfClient(
-    actor,
-    currentPage: number,
-    countPerPage: number,
-  ) {
-    const { clientKey } = actor;
-    if (!clientKey) return;
+  private getClientId(actorOrId: any): Types.ObjectId {
+    const raw = typeof actorOrId === "string" ? actorOrId : actorOrId?.clientKey;
+    if (!raw || !Types.ObjectId.isValid(raw)) {
+      throw new BadRequestException("Client key is required");
+    }
+    return new Types.ObjectId(raw);
+  }
 
-    const clientObjectId = new Types.ObjectId(clientKey);
+  private parseObjectId(value: string, label: string): Types.ObjectId {
+    if (!Types.ObjectId.isValid(value)) {
+      throw new BadRequestException(`Invalid ${label}`);
+    }
+    return new Types.ObjectId(value);
+  }
 
-    const [experts, damageExperts] = await Promise.all([
-      this.expertDbService.findAll({ clientKey: clientKey }),
+  private normalizeClaimCase(claim: any): any {
+    return {
+      ...claim,
+      requestNumber: claim.requestNo,
+      userClientKey: claim.owner?.userClientKey,
+      fullName: claim.owner?.fullName,
+      carDetail: claim.vehicle,
+      carPlate: claim.vehicle?.plate,
+      claimStatus: claim.status,
+      rating: claim.evaluation?.rating,
+      userRating: claim.evaluation?.userRating,
+      damageExpertReply: claim.evaluation?.damageExpertReply,
+      damageExpertReplyFinal: claim.evaluation?.damageExpertReplyFinal,
+      damageExpertResend: claim.evaluation?.damageExpertResend,
+      objection: claim.evaluation?.objection,
+      userResendDocuments: claim.evaluation?.userResendDocuments,
+      priceDrop: claim.evaluation?.priceDrop,
+      visitLocation: claim.evaluation?.visitLocation,
+      currentStep: claim.workflow?.currentStep,
+      nextStep: claim.workflow?.nextStep,
+    };
+  }
+
+  private normalizeBlameCase(blame: any): any {
+    const firstParty = blame?.parties?.find((p) => p?.role === "FIRST");
+    const secondParty = blame?.parties?.find((p) => p?.role === "SECOND");
+    return {
+      ...blame,
+      requestNumber: blame.requestNo,
+      rating: blame?.expert?.rating,
+      actorLocked: { actorId: blame?.expert?.assignedExpertId },
+      firstPartyDetails: {
+        firstPartyClient: { clientId: firstParty?.person?.clientId },
+      },
+      secondPartyDetails: {
+        secondPartyClient: { clientId: secondParty?.person?.clientId },
+      },
+    };
+  }
+
+  private getCombinedFileScore(file: any): number | null {
+    const insurerRating = file?.rating;
+    const userRating = file?.userRating;
+    const insurerValues = insurerRating
+      ? Object.values(insurerRating).filter(
+          (v): v is number => typeof v === "number" && !isNaN(v),
+        )
+      : [];
+    const userValues = userRating
+      ? [userRating.progressSpeed, userRating.registrationEase, userRating.overallEvaluation].filter(
+          (v) => typeof v === "number" && !isNaN(v),
+        )
+      : [];
+    const insurerAvg = insurerValues.length
+      ? insurerValues.reduce((a, b) => a + b, 0) / insurerValues.length
+      : null;
+    const userAvg = userValues.length
+      ? userValues.reduce((a, b) => a + b, 0) / userValues.length
+      : null;
+    const scores = [insurerAvg, userAvg].filter((v): v is number => typeof v === "number");
+    if (!scores.length) return null;
+    return parseFloat((scores.reduce((a, b) => a + b, 0) / scores.length).toFixed(2));
+  }
+
+  private async getClientBlameFiles(clientObjectId: Types.ObjectId): Promise<any[]> {
+    const all = (await this.blameRequestDbService.find({}, { lean: true })) as any[];
+    const idStr = String(clientObjectId);
+    return all
+      .filter((f) =>
+        (f?.parties || []).some((p) => String(p?.person?.clientId || "") === idStr),
+      )
+      .filter(
+        (f) =>
+          f?.status !== CaseStatus.OPEN &&
+          f?.status !== CaseStatus.WAITING_FOR_SECOND_PARTY,
+      )
+      .map((f) => this.normalizeBlameCase(f));
+  }
+
+  private async getClientClaimFiles(clientObjectId: Types.ObjectId): Promise<any[]> {
+    const all = (await this.claimCaseDbService.find({}, { lean: true })) as any[];
+    const idStr = String(clientObjectId);
+    return all
+      .filter((f) => String(f?.owner?.userClientKey || "") === idStr)
+      .map((f) => this.normalizeClaimCase(f));
+  }
+
+  async retrieveAllExpertsOfClient(actor, currentPage: number, countPerPage: number) {
+    const clientObjectId = this.getClientId(actor);
+    const [experts, damageExperts, blameFiles, claimFiles] = await Promise.all([
+      this.expertDbService.findAll({ clientKey: String(clientObjectId) }),
       this.damageExpertDbService.findAll({ clientKey: clientObjectId }),
+      this.getClientBlameFiles(clientObjectId),
+      this.getClientClaimFiles(clientObjectId),
     ]);
+
     const allExpertsRaw = [...experts, ...damageExperts];
-    const expertIds = allExpertsRaw.map((expert) => expert._id.toString());
-
-    if (expertIds.length === 0)
-      return { total: 0, page: currentPage, countPerPage, experts: [] };
-
-    const expertObjectIds = expertIds.map((id) => new Types.ObjectId(id));
-
-    const blameFileQuery = {
-      $and: [
-        {
-          $or: [
-            { "firstPartyDetails.firstPartyClient.clientId": clientObjectId },
-            { "secondPartyDetails.secondPartyClient.clientId": clientObjectId },
-          ],
-        },
-        { "actorLocked.actorId": { $in: expertObjectIds } },
-      ],
-    };
-
-    const claimFileQuery = {
-      $and: [
-        { userClientKey: clientObjectId },
-        { "damageExpertReply.actorDetail.actorId": { $in: expertIds } },
-      ],
-    };
-
-    const [blameFiles, claimFiles] = await Promise.all([
-      this.requestManagementModel.find(blameFileQuery).lean(),
-      this.claimRequestManagementModel.find(claimFileQuery).lean(),
-    ]);
-
     const expertTotalRatingsMap: Record<string, number[]> = {};
-    const expertRatingsByCategoryMap: Record<
-      string,
-      Record<string, number[]>
-    > = {};
+    const expertRatingsByCategoryMap: Record<string, Record<string, number[]>> = {};
 
-    /**
-     * Converts insurer FileRating and optional userRating into a single
-     * combined score for a file.
-     */
-    const getCombinedFileScore = (file: any): number | null => {
-      const insurerRating = file?.rating;
-      const userRating = file?.userRating;
-
-      const insurerValues = insurerRating
-        ? Object.values(insurerRating).filter(
-        (val): val is number => typeof val === "number" && !isNaN(val),
-          )
-        : [];
-      const insurerAvg =
-        insurerValues.length > 0
-          ? insurerValues.reduce((a, b) => a + b, 0) / insurerValues.length
-          : null;
-
-      const userValues = userRating
-        ? [
-            userRating.progressSpeed,
-            userRating.registrationEase,
-            userRating.overallEvaluation,
-          ].filter((val) => typeof val === "number" && !isNaN(val))
-        : [];
-      const userAvg =
-        userValues.length > 0
-          ? userValues.reduce((a, b) => a + b, 0) / userValues.length
-          : null;
-
-      const scores = [insurerAvg, userAvg].filter(
-        (v): v is number => typeof v === "number" && !isNaN(v),
-      );
-      if (scores.length === 0) return null;
-      return parseFloat(
-        (scores.reduce((a, b) => a + b, 0) / scores.length).toFixed(2),
-      );
-    };
-
-    const processRatings = (expertId: string, file: any) => {
+    const processRatings = (expertId: string | undefined, file: any) => {
       if (!expertId) return;
-
       const rating = file?.rating;
-      const combinedScore = getCombinedFileScore(file);
-
-      // Aggregate overall combined score for this expert
+      const combinedScore = this.getCombinedFileScore(file);
       if (combinedScore !== null) {
-        if (!expertTotalRatingsMap[expertId])
-          expertTotalRatingsMap[expertId] = [];
+        if (!expertTotalRatingsMap[expertId]) expertTotalRatingsMap[expertId] = [];
         expertTotalRatingsMap[expertId].push(combinedScore);
       }
-
-      // Keep backward-compatible per-category insurer ratings
       if (!rating || typeof rating !== "object") return;
-
-      if (!expertRatingsByCategoryMap[expertId]) {
-        expertRatingsByCategoryMap[expertId] = {};
-      }
+      if (!expertRatingsByCategoryMap[expertId]) expertRatingsByCategoryMap[expertId] = {};
       for (const [category, value] of Object.entries(rating)) {
         if (typeof value === "number" && !isNaN(value)) {
           if (!expertRatingsByCategoryMap[expertId][category]) {
@@ -169,37 +165,29 @@ export class ExpertInsurerService {
     };
 
     for (const file of blameFiles) {
-      const expertId = file?.actorLocked?.actorId?.toString();
-      processRatings(expertId, file);
+      processRatings(file?.actorLocked?.actorId?.toString?.(), file);
     }
-
     for (const file of claimFiles) {
-      const expertId = file?.damageExpertReply?.actorDetail?.actorId;
-      processRatings(expertId, file);
+      processRatings(file?.damageExpertReply?.actorDetail?.actorId, file);
     }
 
     const allExperts = allExpertsRaw.map((expert) => {
       const expertIdStr = expert._id.toString();
-
       const totalRatings = expertTotalRatingsMap[expertIdStr] || [];
       const overallAverageRating = totalRatings.length
         ? parseFloat(
-            (
-              totalRatings.reduce((a, b) => a + b, 0) / totalRatings.length
-            ).toFixed(2),
+            (totalRatings.reduce((a, b) => a + b, 0) / totalRatings.length).toFixed(2),
           )
         : null;
-
       const averageRatingsByCategory: Record<string, number> = {};
       const ratingsByCat = expertRatingsByCategoryMap[expertIdStr];
       if (ratingsByCat) {
         for (const [category, values] of Object.entries(ratingsByCat)) {
-          const sum = values.reduce((a, b) => a + b, 0);
-          const average = parseFloat((sum / values.length).toFixed(2));
-          averageRatingsByCategory[category] = average;
+          averageRatingsByCategory[category] = parseFloat(
+            (values.reduce((a, b) => a + b, 0) / values.length).toFixed(2),
+          );
         }
       }
-
       return {
         _id: expert._id,
         fullName: `${expert.firstName} ${expert.lastName}`,
@@ -212,14 +200,14 @@ export class ExpertInsurerService {
       };
     });
 
-    const start = (currentPage - 1) * countPerPage;
-    const paginated = allExperts.slice(start, start + countPerPage);
-
+    const page = Number(currentPage) > 0 ? Number(currentPage) : 1;
+    const perPage = Number(countPerPage) > 0 ? Number(countPerPage) : 20;
+    const start = (page - 1) * perPage;
     return {
       total: allExperts.length,
-      page: currentPage,
-      countPerPage,
-      experts: paginated,
+      page,
+      countPerPage: perPage,
+      experts: allExperts.slice(start, start + perPage),
     };
   }
 
@@ -245,510 +233,125 @@ export class ExpertInsurerService {
    * combined insurer + user ratings.
    */
   async getTopFilesForClient(insurerId: string): Promise<any[]> {
-    const id = new Types.ObjectId(insurerId);
-
-    const claimFiles = await this.claimRequestManagementModel
-      .find(
-        {
-          userClientKey: id,
-        },
-        {
-          requestNumber: 1,
-          userClientKey: 1,
-          userId: 1,
-          fullName: 1,
-          carDetail: 1,
-          carPlate: 1,
-          claimStatus: 1,
-          rating: 1,
-          userRating: 1,
-          damageExpertReply: 1,
-          damageExpertReplyFinal: 1,
-          createdAt: 1,
-        },
-      )
-      .lean();
-
+    const claimFiles = await this.getClientClaimFiles(this.getClientId(insurerId));
     const scored = claimFiles
       .map((file) => {
-        const insurerRating = file?.rating;
-        const userRating = file?.userRating;
-
-        const insurerValues = insurerRating
-          ? Object.values(insurerRating).filter(
-              (val): val is number => typeof val === "number" && !isNaN(val),
-            )
-          : [];
-        const insurerAvg =
-          insurerValues.length > 0
-            ? insurerValues.reduce((a, b) => a + b, 0) / insurerValues.length
-            : null;
-
-        const userValues = userRating
-          ? [
-              userRating.progressSpeed,
-              userRating.registrationEase,
-              userRating.overallEvaluation,
-            ].filter((val) => typeof val === "number" && !isNaN(val))
-          : [];
-        const userAvg =
-          userValues.length > 0
-            ? userValues.reduce((a, b) => a + b, 0) / userValues.length
-            : null;
-
-        const scores = [insurerAvg, userAvg].filter(
-          (v): v is number => typeof v === "number" && !isNaN(v),
-        );
-        if (scores.length === 0) return null;
-
-        const combinedScore =
-          scores.reduce((a, b) => a + b, 0) / scores.length;
-
-        return {
-          ...file,
-          combinedScore: parseFloat(combinedScore.toFixed(2)),
-        };
+        const combinedScore = this.getCombinedFileScore(file);
+        if (combinedScore === null) return null;
+        return { ...file, combinedScore };
       })
       .filter((f) => f !== null);
-
-    const sorted = scored.sort((a, b) => b.combinedScore - a.combinedScore);
-    return sorted.slice(0, 10);
+    return scored.sort((a, b) => b.combinedScore - a.combinedScore).slice(0, 10);
   }
 
-  async getAllFilesByExpertAndRole(expertId: string, role: "claim" | "blame") {
-    const expertObjectId = new Types.ObjectId(expertId);
-
-    const model =
-      role === "claim"
-        ? this.claimRequestManagementModel
-        : this.requestManagementModel;
-    const expertCollection = role === "claim" ? "damage-expert" : "expert";
-
-    const results = await model.aggregate([
-      { $match: { "actorLocked.actorId": expertObjectId } },
-      {
-        $lookup: {
-          from: expertCollection,
-          localField: "actorLocked.actorId",
-          foreignField: "_id",
-          as: "expertInfo",
-        },
-      },
-      { $unwind: { path: "$expertInfo", preserveNullAndEmptyArrays: true } },
-
-      {
-        $addFields: {
-          averageRating: {
-            $cond: [
-              { $ne: ["$rating", null] },
-              {
-                $avg: [
-                  "$rating.collisionMethodAccuracy",
-                  "$rating.evaluationTimeliness",
-                  "$rating.accidentCauseAccuracy",
-                  "$rating.guiltyVehicleIdentification",
-                ],
-              },
-              null,
-            ],
-          },
-        },
-      },
-
-      {
-        $project: {
-          requestNumber: 1,
-          userClientKey: 1,
-          userId: 1,
-          fullName: 1,
-          carDetail: 1,
-          claimStatus: 1,
-          steps: 1,
-          currentStep: 1,
-          rating: 1,
-          averageRating: 1,
-          imageRequired: 1,
-          expertInfo: {
-            _id: 1,
-            fullName: {
-              $concat: ["$expertInfo.firstName", " ", "$expertInfo.lastName"],
-            },
-            requestStats: 1,
-            userType: 1,
-            createdAt: 1,
-          },
-        },
-      },
+  private async assertExpertBelongsToInsurer(
+    expertObjectId: Types.ObjectId,
+    insurerClientKey: string,
+  ) {
+    const ck = String(insurerClientKey);
+    const clientOid = new Types.ObjectId(ck);
+    const [experts, damageExperts] = await Promise.all([
+      this.expertDbService.findAll({ clientKey: ck }),
+      this.damageExpertDbService.findAll({ clientKey: clientOid }),
     ]);
-
-    // Process imageRequired for claim files
-    if (role === "claim") {
-      return await Promise.all(
-        results.map((file) => this.processImageRequired(file)),
+    const id = String(expertObjectId);
+    const ok = [...experts, ...damageExperts].some((e) => String(e._id) === id);
+    if (!ok) {
+      throw new ForbiddenException(
+        "This expert is not registered under your insurance company.",
       );
     }
+  }
 
-    return results;
+  async getAllFilesByExpertAndRole(
+    expertId: string,
+    role: "claim" | "blame",
+    insurerClientKey: string,
+  ) {
+    const expertObjectId = this.parseObjectId(expertId, "expert id");
+    await this.assertExpertBelongsToInsurer(expertObjectId, insurerClientKey);
+    const clientKeyStr = String(this.getClientId(insurerClientKey));
+
+    if (role === "claim") {
+      const claims = (await this.claimCaseDbService.find({}, { lean: true })) as any[];
+      return claims
+        .filter(
+          (c) =>
+            claimCaseTouchesClient(c, clientKeyStr) &&
+            c?.evaluation?.damageExpertReply?.actorDetail?.actorId ===
+              String(expertObjectId),
+        )
+        .map((c) => this.normalizeClaimCase(c));
+    }
+    const blames = (await this.blameRequestDbService.find({}, { lean: true })) as any[];
+    return blames
+      .filter(
+        (b) =>
+          blameCaseTouchesClient(b, clientKeyStr) &&
+          String(b?.expert?.assignedExpertId ?? "") === String(expertObjectId),
+      )
+      .map((b) => this.normalizeBlameCase(b));
   }
 
   async rateExpertOnFile(
     requestId: string,
     rating: FileRating,
     role: "claim" | "blame",
+    insurerClientKey: string,
   ) {
-    const _id = new Types.ObjectId(requestId);
-
-    // Validate each rating factor
-    const fields = Object.entries(rating);
-    for (const [key, value] of fields) {
+    const _id = this.parseObjectId(requestId, "request id");
+    const clientKeyStr = String(this.getClientId(insurerClientKey));
+    for (const [key, value] of Object.entries(rating || {})) {
       if (typeof value !== "number" || value < 0 || value > 5) {
-        throw new BadRequestException(
-          `${key} must be a number between 0 and 5`,
-        );
+        throw new BadRequestException(`${key} must be a number between 0 and 5`);
       }
     }
-
     if (role === "claim") {
-      const updated = await this.claimRequestManagementModel.findByIdAndUpdate(
-        _id,
-        { $set: { rating } },
-        { new: true },
-      );
-
-      if (!updated) {
-        throw new NotFoundException("Claim file not found");
+      const existing = await this.claimCaseDbService.findById(_id);
+      if (!existing) throw new NotFoundException("Claim file not found");
+      if (!claimCaseTouchesClient(existing as any, clientKeyStr)) {
+        throw new ForbiddenException("This claim does not belong to your organization.");
       }
-
+      const updated = await this.claimCaseDbService.findByIdAndUpdate(_id, {
+        $set: { "evaluation.rating": rating },
+      });
+      if (!updated) throw new NotFoundException("Claim file not found");
       return {
         message: "Claim expert rated successfully",
-        updatedRating: updated.rating,
+        updatedRating: (updated as any)?.evaluation?.rating || rating,
         requestId: updated._id,
       };
     }
-
     if (role === "blame") {
-      const updated = await this.requestManagementModel.findByIdAndUpdate(
-        _id,
-        { $set: { rating } },
-        { new: true },
-      );
-
-      if (!updated) {
-        throw new NotFoundException("Blame file not found");
+      const existing = await this.blameRequestDbService.findById(_id);
+      if (!existing) throw new NotFoundException("Blame file not found");
+      if (!blameCaseTouchesClient(existing as any, clientKeyStr)) {
+        throw new ForbiddenException("This blame case does not belong to your organization.");
       }
-
+      const updated = await this.blameRequestDbService.findByIdAndUpdate(_id, {
+        $set: { "expert.rating": rating },
+      });
+      if (!updated) throw new NotFoundException("Blame file not found");
       return {
         message: "Blame expert rated successfully",
-        updatedRating: updated.rating,
+        updatedRating: (updated as any)?.expert?.rating || rating,
         requestId: updated._id,
       };
     }
-
     throw new BadRequestException("Invalid role");
   }
 
   async retrieveAllFilesOfClient(insurerId: string) {
-    const id = new Types.ObjectId(insurerId);
-
-    const blameFilesRaw = await this.requestManagementModel
-      .find({
-        "firstPartyDetails.firstPartyClient.clientId": id,
-        blameStatus: {
-          $nin: ["PendingForFirstParty", "PendingForSecondParty"],
-        },
-      })
-      .lean();
-
-    const claimFilesRaw = await this.claimRequestManagementModel
-      .find({
-        userClientKey: id,
-      }, {
-        _id: 1,
-        requestNumber: 1,
-        userClientKey: 1,
-        userId: 1,
-        fullName: 1,
-        carDetail: 1,
-        carPlate: 1,
-        claimStatus: 1,
-        currentStep: 1,
-        nextStep: 1,
-        carPartDamage: 1,
-        otherParts: 1,
-        sheba: 1,
-        nationalCodeOfInsurer: 1,
-        carGreenCard: 1,
-        aiImages: 1,
-        imageRequired: 1,
-        videoCaptureId: 1,
-        damageExpertReply: 1,
-        damageExpertReplyFinal: 1,
-        damageExpertResend: 1,
-        objection: 1,
-        userResendDocuments: 1,
-        priceDrop: 1,
-        requiredDocuments: 1,
-        createdAt: 1,
-        updatedAt: 1,
-        rating: 1,
-        visitLocation: 1,
-      })
-      .lean();
-
-    const populatedBlameFiles = await Promise.all(
-      blameFilesRaw.map((file) => this.populateBlameFileLinks(file)),
-    );
-    const populatedClaimFiles = await Promise.all(
-      claimFilesRaw.map(async (file) => {
-        const populated = await this.populateClaimFileLinks(file);
-        return await this.processImageRequired(populated);
-      }),
-    );
-
-    return { blameFiles: populatedBlameFiles, claimFiles: populatedClaimFiles };
-  }
-
-  private async populateBlameFileLinks(blameFile: any): Promise<any> {
-    if (!blameFile) return blameFile;
-
-    // --- FIX: Consistently use findById ---
-    if (blameFile.firstPartyDetails?.firstPartyFile?.firstPartyVideoId) {
-      const videoDoc = await this.blameVideoDbService.findById(
-        blameFile.firstPartyDetails.firstPartyFile.firstPartyVideoId.toString(),
-      );
-      if (videoDoc)
-        blameFile.firstPartyDetails.firstPartyFile.firstPartyVideoId =
-          buildFileLink(videoDoc.path);
-    }
-    if (Array.isArray(blameFile.firstPartyDetails?.firstPartyFile?.voices)) {
-      blameFile.firstPartyDetails.firstPartyFile.voices =
-        await this.populateIdArray(
-          this.blameVoiceDbService,
-          blameFile.firstPartyDetails.firstPartyFile.voices,
-        );
-    }
-    if (Array.isArray(blameFile.secondPartyDetails?.secondPartyFiles?.voices)) {
-      blameFile.secondPartyDetails.secondPartyFiles.voices =
-        await this.populateIdArray(
-          this.blameVoiceDbService,
-          blameFile.secondPartyDetails.secondPartyFiles.voices,
-        );
-    }
-
-    if (blameFile.expertResendReply) {
-      await this.populatePartyReplyLinks(
-        blameFile.expertResendReply.firstParty,
-      );
-      await this.populatePartyReplyLinks(
-        blameFile.expertResendReply.secondParty,
-      );
-    }
-
-    const finalReply =
-      blameFile.expertSubmitReplyFinal || blameFile.expertSubmitReply;
-    if (finalReply) {
-      await this.populateSignatureLink(finalReply.firstPartyComment);
-      await this.populateSignatureLink(finalReply.secondPartyComment);
-    }
-
-    return blameFile;
-  }
-
-  private async populateClaimFileLinks(claimFile: any): Promise<any> {
-    if (!claimFile) return claimFile;
-
-    if (claimFile.blameFile) {
-      claimFile.blameFile = await this.populateBlameFileLinks(
-        claimFile.blameFile,
-      );
-    }
-
-    // --- FIX: Consistently use findById ---
-    if (claimFile.videoCaptureId) {
-      const videoDoc = await this.claimVideoCaptureDbService.findById(
-        claimFile.videoCaptureId._id.toString(),
-      );
-      if (videoDoc) claimFile.videoCaptureId = buildFileLink(videoDoc.path);
-    }
-
-    if (claimFile.requiredDocuments) {
-      const documents = await this.claimRequiredDocumentDbService.findByClaimId(
-        claimFile._id.toString(),
-      );
-
-      // Populate with file URLs
-      const populatedDocuments = documents.map((doc) => ({
-        _id: doc._id,
-        documentType: doc.documentType,
-        fileName: doc.fileName,
-        fileUrl: buildFileLink(doc.path),
-        uploadedAt: doc.uploadedAt,
-      }));
-
-      claimFile.requiredDocuments = populatedDocuments;
-    }
-
-    return claimFile;
-  }
-
-  /**
-   * Processes imageRequired field:
-   * 1. Removes part_segments from aiReport.distinct_damaged_parts_report.parts[]
-   * 2. Populates imageId fields with file links
-   */
-  private async processImageRequired(claimFile: any): Promise<any> {
-    if (!claimFile || !claimFile.imageRequired) {
-      return claimFile;
-    }
-
-    const imageRequired = claimFile.imageRequired;
-
-    // Process aroundTheCar array
-    if (Array.isArray(imageRequired.aroundTheCar)) {
-      imageRequired.aroundTheCar = await Promise.all(
-        imageRequired.aroundTheCar.map(async (item: any) => {
-          // Remove part_segments from aiReport.distinct_damaged_parts_report.parts[]
-          if (
-            item?.aiReport?.distinct_damaged_parts_report?.parts &&
-            Array.isArray(item.aiReport.distinct_damaged_parts_report.parts)
-          ) {
-            item.aiReport.distinct_damaged_parts_report.parts =
-              item.aiReport.distinct_damaged_parts_report.parts.map(
-                (part: any) => {
-                  const { part_segments, ...partWithoutSegments } = part;
-                  return partWithoutSegments;
-                },
-              );
-          }
-
-          // Populate imageId with file link
-          if (item?.imageId) {
-            try {
-              const imageDoc = await this.damageImageDbService.findOne(
-                item.imageId.toString(),
-              );
-              if (imageDoc && imageDoc.path) {
-                item.imageId = buildFileLink(imageDoc.path);
-              }
-            } catch (error) {
-              this.logger.warn(
-                `Failed to populate imageId for aroundTheCar item: ${error.message}`,
-              );
-            }
-          }
-
-          return item;
-        }),
-      );
-    }
-
-    // Process selectPartOfCar array
-    if (Array.isArray(imageRequired.selectPartOfCar)) {
-      imageRequired.selectPartOfCar = await Promise.all(
-        imageRequired.selectPartOfCar.map(async (item: any) => {
-          // Remove part_segments from aiReport.distinct_damaged_parts_report.parts[]
-          if (
-            item?.aiReport?.distinct_damaged_parts_report?.parts &&
-            Array.isArray(item.aiReport.distinct_damaged_parts_report.parts)
-          ) {
-            item.aiReport.distinct_damaged_parts_report.parts =
-              item.aiReport.distinct_damaged_parts_report.parts.map(
-                (part: any) => {
-                  const { part_segments, ...partWithoutSegments } = part;
-                  return partWithoutSegments;
-                },
-              );
-          }
-
-          // Populate imageId with file link
-          if (item?.imageId) {
-            try {
-              const imageDoc = await this.damageImageDbService.findOne(
-                item.imageId.toString(),
-              );
-              if (imageDoc && imageDoc.path) {
-                item.imageId = buildFileLink(imageDoc.path);
-              }
-            } catch (error) {
-              this.logger.warn(
-                `Failed to populate imageId for selectPartOfCar item: ${error.message}`,
-              );
-            }
-          }
-
-          return item;
-        }),
-      );
-    }
-
-    return claimFile;
-  }
-
-  private async populatePartyReplyLinks(partyReply: any) {
-    if (!partyReply) return;
-    // --- FIX: Consistently use findById ---
-    if (partyReply.voice) {
-      const voiceDoc = await this.blameVoiceDbService.findById(
-        partyReply.voice.toString(),
-      );
-      if (voiceDoc) partyReply.voice = buildFileLink(voiceDoc.path);
-    }
-    if (partyReply.documents) {
-      for (const docType in partyReply.documents) {
-        const docId = partyReply.documents[docType];
-        if (docId) {
-          const doc = await this.blameDocumentDbService.findById(
-            docId.toString(),
-          );
-          if (doc) partyReply.documents[docType] = buildFileLink(doc.path);
-        }
-      }
-    }
-  }
-
-  private async populateSignatureLink(comment: any) {
-    if (comment?.signDetail?.fileId) {
-      // --- FIX: Consistently use findById ---
-      const signDoc = await this.userSignDbService.findById(
-        comment.signDetail.fileId.toString(),
-      );
-      if (signDoc)
-        (comment.signDetail as any).fileUrl = buildFileLink(signDoc.path);
-    }
-  }
-
-  private async populateIdArray(dbService: any, ids: any[]): Promise<string[]> {
-    return Promise.all(
-      ids.map(async (id) => {
-        if (!id) return id;
-
-        if (typeof id === "object" && id.path) {
-          return buildFileLink(id.path);
-        }
-
-        const idString = id.toString();
-        if (idString.includes("[object Object]")) {
-          this.logger.warn(
-            "Invalid object found in ID array, skipping population.",
-            id,
-          );
-          return id;
-        }
-
-        try {
-          // --- FIX: Consistently use findById ---
-          const doc = await dbService.findById(idString);
-          return doc ? buildFileLink(doc.path) : id;
-        } catch (error) {
-          this.logger.error(`Failed to populate ID: ${idString}`, error);
-          return id;
-        }
-      }),
-    );
+    const id = this.getClientId(insurerId);
+    const [blameFiles, claimFiles] = await Promise.all([
+      this.getClientBlameFiles(id),
+      this.getClientClaimFiles(id),
+    ]);
+    return { blameFiles, claimFiles };
   }
 
   async addBranch(clientKey: string, branchDto: CreateBranchDto) {
-    const clientId = new Types.ObjectId(clientKey);
+    const clientId = this.getClientId(clientKey);
 
     const existingBranch = await this.branchDbService.findOne({
       clientKey: clientId,
@@ -778,19 +381,8 @@ export class ExpertInsurerService {
    * - Number of files created in the current month
    */
   async getExpertStatisticsReport(actor: any) {
-    const { clientKey } = actor;
-    if (!clientKey) {
-      throw new BadRequestException("Client key is required");
-    }
-
-    const clientObjectId = new Types.ObjectId(clientKey);
-
-    // Get all claim files for this client
-    const claimFiles = await this.claimRequestManagementModel
-      .find({
-        userClientKey: clientObjectId,
-      })
-      .lean();
+    const clientObjectId = this.getClientId(actor);
+    const claimFiles = await this.getClientClaimFiles(clientObjectId);
 
     // Calculate current month date range
     const now = new Date();
@@ -907,6 +499,6 @@ export class ExpertInsurerService {
   }
 
   async retrieveInsuranceBranches(insuranceId: string) {
-    return await this.branchDbService.findAll(insuranceId);
+    return this.branchDbService.findAll(insuranceId);
   }
 }

src/helpers/tenant-scope.ts

@@ -0,0 +1,66 @@
+import { BadRequestException, ForbiddenException } from "@nestjs/common";
+
+/** Insurance company tenant id on the actor JWT (Mongo ObjectId string). */
+export function requireActorClientKey(actor: { clientKey?: string }): string {
+  const ck = actor?.clientKey;
+  if (!ck || typeof ck !== "string") {
+    throw new BadRequestException(
+      "Client scope is missing for this account. Insurer/expert users must be bound to an insurance company.",
+    );
+  }
+  return ck;
+}
+
+export function blameCaseTouchesClient(doc: any, clientKey: string): boolean {
+  const id = String(clientKey);
+  return (doc?.parties ?? []).some(
+    (p: any) => String(p?.person?.clientId ?? "") === id,
+  );
+}
+
+export function claimCaseTouchesClient(doc: any, clientKey: string): boolean {
+  return String(doc?.owner?.userClientKey ?? "") === String(clientKey);
+}
+
+/**
+ * Field expert–initiated cases may not yet have party clientId filled; the
+ * initiating expert is always scoped to their insurer via JWT.
+ */
+export function blameCaseAccessibleToExpert(
+  doc: any,
+  actor: { sub: string; clientKey?: string },
+): boolean {
+  if (
+    doc.expertInitiated &&
+    doc.initiatedByFieldExpertId &&
+    String(doc.initiatedByFieldExpertId) === actor.sub
+  ) {
+    return true;
+  }
+  const ck = actor?.clientKey;
+  if (!ck) return false;
+  return blameCaseTouchesClient(doc, ck);
+}
+
+export function assertBlameCaseForExpertTenant(
+  doc: any,
+  actor: { sub: string; clientKey?: string },
+): void {
+  if (!blameCaseAccessibleToExpert(doc, actor)) {
+    throw new ForbiddenException(
+      "This blame case does not belong to your organization.",
+    );
+  }
+}
+
+export function assertClaimCaseForTenant(
+  doc: any,
+  actor: { clientKey?: string },
+): void {
+  const ck = requireActorClientKey(actor);
+  if (!claimCaseTouchesClient(doc, ck)) {
+    throw new ForbiddenException(
+      "This claim does not belong to your organization.",
+    );
+  }
+}

src/reports/dto/reports.dto.ts

@@ -1,50 +1,28 @@
-export class DamageExpertAllRequestsCountReportDtoRs {
-  all: number;
-  UnChecked: number;
-  CheckedRequest: number;
-  CheckAgain: number;
-  WaitingForUserToResend: number;
-  CloseRequest: number;
-  WaitingForUserCompleted: number;
-  InPersonVisit: number;
+/**
+ * Native workflow status keys from blameCases (`CaseStatus`) or claimCases (`ClaimCaseStatus`),
+ * plus `all` = total matching documents for the tenant.
+ */
+export class BlameCaseStatusCountReportDtoRs {
+  [key: string]: number;
 
-  constructor(report: any) {
-    this.all = report.all;
-    this.UnChecked = report.UnChecked;
-    this.CheckedRequest = report.CheckedRequest;
-    this.CheckAgain = report.CheckAgain;
-    this.WaitingForUserToResend = report.WaitingForUserToResend;
-    this.CloseRequest = report.CloseRequest;
-    this.WaitingForUserCompleted = report.WaitingForUserCompleted;
-    this.InPersonVisit = report.InPersonVisit;
+  constructor(report: Record<string, number>) {
+    Object.assign(this, report);
   }
 }
 
-export class ExpertAllRequestsCountReportDtoRs {
-  all: number;
-  UnChecked: number;
-  CheckedRequest: number;
-  CheckAgain: number;
-  WaitingForUserToResend: number;
-  CloseRequest: number;
-  WaitingForUserCompleted: number;
+export class ClaimCaseStatusCountReportDtoRs {
+  [key: string]: number;
 
-  constructor(report: any) {
-    this.all = report.all;
-    this.UnChecked = report.UnChecked;
-    this.CheckedRequest = report.CheckedRequest;
-    this.CheckAgain = report.CheckAgain;
-    this.WaitingForUserToResend = report.WaitingForUserToResend;
-    this.CloseRequest = report.CloseRequest;
-    this.WaitingForUserCompleted = report.WaitingForUserCompleted;
+  constructor(report: Record<string, number>) {
+    Object.assign(this, report);
   }
 }
 
 export class CompanyAllRequestsCountReportDtoRs {
-  blame: object;
-  claim: object;
+  blame: Record<string, number>;
+  claim: Record<string, number>;
 
-  constructor(blame: object, claim: object) {
+  constructor(blame: Record<string, number>, claim: Record<string, number>) {
     this.blame = blame;
     this.claim = claim;
   }

src/reports/reports.module.ts

@@ -1,7 +1,6 @@
 import { Module } from "@nestjs/common";
 import { ClaimRequestManagementModule } from "src/claim-request-management/claim-request-management.module";
 import { RequestManagementModule } from "src/request-management/request-management.module";
-import { ClientModule } from "src/client/client.module";
 import { ReportsController } from "./reports.controller";
 import { ReportsService } from "./reports.service";
 
@@ -9,7 +8,6 @@ import { ReportsService } from "./reports.service";
   imports: [
     RequestManagementModule,
     ClaimRequestManagementModule,
-    ClientModule,
   ],
   controllers: [ReportsController],
   providers: [ReportsService],

src/reports/reports.service.ts

@@ -1,413 +1,243 @@
-import { Injectable, Logger } from "@nestjs/common";
+import { BadRequestException, Injectable } from "@nestjs/common";
 import { Types } from "mongoose";
-import { ClaimRequestManagementDbService } from "src/claim-request-management/entites/db-service/claim-request-management.db.service";
-import { RequestManagementDbService } from "src/request-management/entities/db-service/request-management.db.service";
-import { ClientDbService } from "src/client/entities/db-service/client.db.service";
-import { ReqBlameStatus } from "src/Types&Enums/blame-request-management/status.enum";
-import { ReqClaimStatus } from "src/Types&Enums/claim-request-management/status.enum";
-import { UserType } from "src/Types&Enums/userType.enum";
+import { ClaimCaseDbService } from "src/claim-request-management/entites/db-service/claim-case.db.service";
+import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
+import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
+import { ClaimCaseStatus } from "src/Types&Enums/claim-request-management/claim-case-status.enum";
+import { requireActorClientKey } from "src/helpers/tenant-scope";
 import {
+  BlameCaseStatusCountReportDtoRs,
+  ClaimCaseStatusCountReportDtoRs,
   CompanyAllRequestsCountReportDtoRs,
-  DamageExpertAllRequestsCountReportDtoRs,
-  ExpertAllRequestsCountReportDtoRs,
 } from "./dto/reports.dto";
 
 @Injectable()
 export class ReportsService {
-  private readonly logger = new Logger(ReportsService.name);
-
   constructor(
-    private readonly requestManagementDbService: RequestManagementDbService,
-    private readonly claimRequestManagementDbService: ClaimRequestManagementDbService,
-    private readonly clientDbService: ClientDbService,
+    private readonly blameRequestDbService: BlameRequestDbService,
+    private readonly claimCaseDbService: ClaimCaseDbService,
   ) {}
 
-  async getAllCheckedRequestsCountFn(role: string, client: string) {
-    const statuses = ["UnChecked", "CheckedRequest"];
-    const data: Record<string, number> = { all: 0 };
-    const clientId = new Types.ObjectId(client);
-
-    for (const status of statuses) {
-      let count = 0;
-      if (role === "damage_expert") {
-        count = await this.claimRequestManagementDbService.countByFilter({
-          claimStatus: status,
-          userClientKey: clientId,
-        });
-      } else {
-        count = await this.requestManagementDbService.countByFilter({
-          blameStatus: status,
-          $or: [
-            { "firstPartyDetails.firstPartyClient.clientId": clientId },
-            { "secondPartyDetails.secondPartyClient.clientId": clientId },
-          ],
-        });
-      }
-      data[status] = count;
-      data.all += count;
-    }
-    return data;
+  private clientObjectId(client: string | undefined): Types.ObjectId {
+    const ck = requireActorClientKey({ clientKey: client });
+    return new Types.ObjectId(ck);
   }
 
-  async getDateFilteredRequestByStatus(
-    role: string,
-    client: string,
-    start: Date,
-    end: Date,
-  ) {
-    const statuses = ["UnChecked", "CheckedRequest", "CheckAgain"];
-    const data: Record<string, number> = {};
-    const clientId = new Types.ObjectId(client);
-
-    for (const status of statuses) {
-      let blameCount = 0;
-      let claimCount = 0;
-
-      if (role === "expert" || role === "company") {
-        blameCount = await this.requestManagementDbService.countByFilter({
-          blameStatus: status,
-          createdAt: { $gte: start, $lte: end },
-          $or: [
-            { "firstPartyDetails.firstPartyClient.clientId": clientId },
-            { "secondPartyDetails.secondPartyClient.clientId": clientId },
-          ],
-        });
-      }
-
-      if (role === "damage_expert" || role === "company") {
-        claimCount = await this.claimRequestManagementDbService.countByFilter({
-          claimStatus: status,
-          userClientKey: clientId,
-          createdAt: { $gte: start, $lte: end },
-        });
-      }
-      data[status] = blameCount + claimCount;
-    }
-    return data;
-  }
-
-  private isVisibleToClientType(client: any, actor: any): boolean {
-    if (actor.userType === UserType.GENUINE) {
-      return true;
-    }
-    if (
-      actor.userType === UserType.LEGAL &&
-      String(client._id) === actor.clientKey
-    ) {
-      return true;
-    }
-    return false;
-  }
-
-  private wasHandledByActor(request: any, actorSub: string): boolean {
-    type ActorCheckerEntry = { CheckedRequest?: { actorId: string } };
-    const actorChecker = request.actorsChecker as ActorCheckerEntry[];
-
-    if (!Array.isArray(actorChecker)) {
-      return false;
-    }
-
-    const matchingEntry = actorChecker.find(
-      (entry) => String(entry?.CheckedRequest?.actorId) === actorSub,
+  private isBlameForClient(r: any, client: Types.ObjectId): boolean {
+    const idStr = String(client);
+    return (r?.parties || []).some(
+      (p) => String(p?.person?.clientId || "") === idStr,
     );
-
-    return !!matchingEntry;
   }
 
-  /**
-   * Filters claim requests using the same logic as expert-claim service
-   * to ensure consistency between endpoints
-   */
-  private async filterClaimRequestsForExpert(
-    requests: any[],
-    actor: any,
-  ): Promise<any[]> {
-    const filteredRequests = [];
+  private isClaimForClient(r: any, client: Types.ObjectId): boolean {
+    return String(r?.owner?.userClientKey || "") === String(client);
+  }
 
-    for (const r of requests) {
-      // For expert-initiated blame files, only show to the initiating expert
-      if (r.blameFile?.expertInitiated && r.blameFile?.initiatedBy) {
-        if (String(r.blameFile.initiatedBy) !== actor.sub) {
-          continue; // Skip if not the initiating expert
-        }
-        // Expert-initiated claim files are always visible to the initiating expert
-        filteredRequests.push(r);
-        continue;
-      }
-
-      const client = await this.clientDbService.findOne({
-        _id: r.userClientKey,
-      });
-
-      if (!client) {
-        this.logger.warn(
-          `Client not found for claim request with ID: ${r._id}. Skipping.`,
-        );
-        continue;
-      }
-
-      const specialHandlingStatuses = [
-        ReqClaimStatus.CheckAgain,
-        ReqClaimStatus.ReviewRequest,
-        ReqClaimStatus.PendingFactorValidation,
-      ];
-
-      const requiresSpecificActorCheck = specialHandlingStatuses.includes(
-        r.claimStatus,
-      );
-
-      if (requiresSpecificActorCheck) {
-        if (this.wasHandledByActor(r, actor.sub)) {
-          filteredRequests.push(r);
-        }
-      } else {
-        if (this.isVisibleToClientType(client, actor)) {
-          filteredRequests.push(r);
-        }
-      }
+  private countBlameByCaseStatus(
+    blames: any[],
+    clientId: Types.ObjectId,
+  ): Record<string, number> {
+    const out: Record<string, number> = { all: 0 };
+    for (const s of Object.values(CaseStatus)) {
+      out[s] = 0;
     }
-
-    return filteredRequests;
+    for (const r of blames) {
+      if (!this.isBlameForClient(r, clientId)) continue;
+      const st = r?.status as string;
+      if (st in out) out[st]++;
+      else out[st] = (out[st] ?? 0) + 1;
+      out.all++;
+    }
+    return out;
   }
 
-  async getAllRequestsCountByRole(role: string, client: string, actor?: any) {
+  private countClaimByCaseStatus(
+    claims: any[],
+    clientId: Types.ObjectId,
+  ): Record<string, number> {
+    const out: Record<string, number> = { all: 0 };
+    for (const s of Object.values(ClaimCaseStatus)) {
+      out[s] = 0;
+    }
+    for (const r of claims) {
+      if (!this.isClaimForClient(r, clientId)) continue;
+      const st = r?.status as string;
+      if (st in out) out[st]++;
+      else out[st] = (out[st] ?? 0) + 1;
+      out.all++;
+    }
+    return out;
+  }
+
+  async getAllRequestsCountByRole(role: string, client: string | undefined) {
+    const clientId = this.clientObjectId(client);
+    const [blames, claims] = await Promise.all([
+      this.blameRequestDbService.find({}, { lean: true }),
+      this.claimCaseDbService.find({}, { lean: true }),
+    ]);
+
     if (role === "expert") {
-      const statuses = Object.values(ReqBlameStatus);
-      const data: Record<string, number> = { all: 0 };
-
-      for (const status of statuses) {
-        const filter = {
-          blameStatus: status,
-          $or: [
-            {
-              "firstPartyDetails.firstPartyClient.clientId": new Types.ObjectId(
-                client,
-              ),
-            },
-            // {
-            //   "secondPartyDetails.secondPartyClient.clientId":
-            //     new Types.ObjectId(client),
-            // },
-          ],
-        };
-
-        const count =
-          await this.requestManagementDbService.countByFilter(filter);
-        data[status] = count;
-        data.all += count;
-      }
-
-      return data;
+      return this.countBlameByCaseStatus(blames as any[], clientId);
     }
 
     if (role === "damage_expert") {
-      const statuses = Object.values(ReqClaimStatus);
-      const data: Record<string, number> = { all: 0 };
-
-      // For damage_expert, we need to apply the same filtering as expert-claim service
-      if (actor) {
-        // Fetch all requests with the statuses that expert-claim service shows
-        // This matches the statuses in getClaimRequestsListForExpert
-        const relevantStatuses = [
-          ReqClaimStatus.UnChecked,
-          ReqClaimStatus.ReviewRequest,
-          ReqClaimStatus.CheckAgain,
-          ReqClaimStatus.CloseRequest,
-          ReqClaimStatus.InPersonVisit,
-          ReqClaimStatus.CheckedRequest,
-          ReqClaimStatus.PendingFactorValidation,
-        ];
-
-        // Fetch all requests with relevant statuses (matching expert-claim query)
-        const allRequests =
-          await this.claimRequestManagementDbService.findAllByStatus({
-            claimStatus: { $in: relevantStatuses },
-          });
-
-        // Filter requests using the same logic as expert-claim service
-        const filteredRequests =
-          await this.filterClaimRequestsForExpert(allRequests, actor);
-
-        // Count by status from filtered results
-        for (const status of statuses) {
-          const count = filteredRequests.filter(
-            (r) => r.claimStatus === status,
-          ).length;
-          data[status] = count;
-          data.all += count;
-        }
-      } else {
-        // Fallback to simple count if actor not provided (shouldn't happen for damage_expert)
-      for (const status of statuses) {
-        const filter = {
-          claimStatus: status,
-          userClientKey: new Types.ObjectId(client),
-        };
-
-        const count =
-          await this.claimRequestManagementDbService.countByFilter(filter);
-        data[status] = count;
-        data.all += count;
-        }
-      }
-
-      return data;
+      return this.countClaimByCaseStatus(claims as any[], clientId);
     }
 
-    // ✅ Company logic
     if (role === "company") {
-      const blameStatuses = Object.values(ReqBlameStatus);
-      const claimStatuses = Object.values(ReqClaimStatus);
-
-      const blameData: Record<string, number> = { all: 0 };
-      const claimData: Record<string, number> = { all: 0 };
-
-      // Only count files where this company is FIRST party in Blame
-      for (const status of blameStatuses) {
-        const filter = {
-          blameStatus: status,
-          "firstPartyDetails.firstPartyClient.clientId": new Types.ObjectId(
-            client,
-          ),
-        };
-
-        const count =
-          await this.requestManagementDbService.countByFilter(filter);
-        blameData[status] = count;
-        blameData.all += count;
-      }
-
-      // Claims always use `userClientKey`
-      for (const status of claimStatuses) {
-        const filter = {
-          claimStatus: status,
-          userClientKey: new Types.ObjectId(client),
-        };
-
-        const count =
-          await this.claimRequestManagementDbService.countByFilter(filter);
-        claimData[status] = count;
-        claimData.all += count;
-      }
-
-      return { blameData, claimData };
+      return {
+        blame: this.countBlameByCaseStatus(blames as any[], clientId),
+        claim: this.countClaimByCaseStatus(claims as any[], clientId),
+      };
     }
 
     return null;
   }
 
-  async getAllRequestsReportCount(actor, client) {
-    if (actor.role === "damage_expert") {
-      // Pass actor to apply filtering logic for damage_expert
-      const data = await this.getAllRequestsCountByRole(
-        actor.role,
-        client,
-        actor,
-      );
-      return new DamageExpertAllRequestsCountReportDtoRs(data);
-    } else if (actor.role === "expert") {
-      const data = await this.getAllRequestsCountByRole(actor.role, client);
-      return new ExpertAllRequestsCountReportDtoRs(data);
-    } else {
-      // company
-      const damageExpertData = await this.getAllRequestsCountByRole(
-        "damage_expert",
-        client,
-      );
-      const expertData = await this.getAllRequestsCountByRole("expert", client);
-      return new CompanyAllRequestsCountReportDtoRs(
-        expertData,
-        damageExpertData,
-      );
+  /**
+   * Per calendar month, counts by native `CaseStatus` / `ClaimCaseStatus`.
+   * Company gets both blame and claim maps; expert / damage_expert get one map.
+   */
+  async getDateFilteredRequestByStatus(
+    role: string,
+    client: string | undefined,
+    start: Date,
+    end: Date,
+  ) {
+    const clientId = this.clientObjectId(client);
+    const [blames, claims] = await Promise.all([
+      this.blameRequestDbService.find({}, { lean: true }),
+      this.claimCaseDbService.find({}, { lean: true }),
+    ]);
+
+    const inRange = (r: any) => {
+      const createdAt = new Date(r.createdAt);
+      return createdAt >= start && createdAt <= end;
+    };
+
+    if (role === "company") {
+      const blameOut: Record<string, number> = { all: 0 };
+      const claimOut: Record<string, number> = { all: 0 };
+      for (const s of Object.values(CaseStatus)) blameOut[s] = 0;
+      for (const s of Object.values(ClaimCaseStatus)) claimOut[s] = 0;
+
+      for (const r of blames as any[]) {
+        if (!this.isBlameForClient(r, clientId) || !inRange(r)) continue;
+        const st = r?.status as string;
+        if (st in blameOut) blameOut[st]++;
+        else blameOut[st] = (blameOut[st] ?? 0) + 1;
+        blameOut.all++;
+      }
+      for (const r of claims as any[]) {
+        if (!this.isClaimForClient(r, clientId) || !inRange(r)) continue;
+        const st = r?.status as string;
+        if (st in claimOut) claimOut[st]++;
+        else claimOut[st] = (claimOut[st] ?? 0) + 1;
+        claimOut.all++;
+      }
+      return { blame: blameOut, claim: claimOut };
     }
+
+    if (role === "expert") {
+      const out: Record<string, number> = { all: 0 };
+      for (const s of Object.values(CaseStatus)) out[s] = 0;
+      for (const r of blames as any[]) {
+        if (!this.isBlameForClient(r, clientId) || !inRange(r)) continue;
+        const st = r?.status as string;
+        if (st in out) out[st]++;
+        else out[st] = (out[st] ?? 0) + 1;
+        out.all++;
+      }
+      return out;
+    }
+
+    if (role === "damage_expert") {
+      const out: Record<string, number> = { all: 0 };
+      for (const s of Object.values(ClaimCaseStatus)) out[s] = 0;
+      for (const r of claims as any[]) {
+        if (!this.isClaimForClient(r, clientId) || !inRange(r)) continue;
+        const st = r?.status as string;
+        if (st in out) out[st]++;
+        else out[st] = (out[st] ?? 0) + 1;
+        out.all++;
+      }
+      return out;
+    }
+
+    throw new BadRequestException("Unsupported role for reports");
   }
 
-  async getAllRequestsReportPerMonth(actor, client) {
-    const result = [];
+  async getAllRequestsReportCount(actor: any, client: string | undefined) {
+    requireActorClientKey(actor);
+
+    if (actor.role === "damage_expert") {
+      const data = await this.getAllRequestsCountByRole(actor.role, client);
+      return new ClaimCaseStatusCountReportDtoRs(data as Record<string, number>);
+    }
+    if (actor.role === "expert") {
+      const data = await this.getAllRequestsCountByRole(actor.role, client);
+      return new BlameCaseStatusCountReportDtoRs(data as Record<string, number>);
+    }
+    const companyPayload = await this.getAllRequestsCountByRole(
+      "company",
+      client,
+    );
+    return new CompanyAllRequestsCountReportDtoRs(
+      (companyPayload as { blame: Record<string, number> }).blame,
+      (companyPayload as { claim: Record<string, number> }).claim,
+    );
+  }
+
+  async getAllRequestsReportPerMonth(actor: any, client: string | undefined) {
+    requireActorClientKey(actor);
+    const result: any[] = [];
     const now = new Date();
 
-    if (actor.role === "company") {
-      for (let i = 0; i < 5; i++) {
-        const monthStart = new Date(now.getFullYear(), now.getMonth() - i, 1);
-        const monthEnd = new Date(
-          now.getFullYear(),
-          now.getMonth() - i + 1,
-          0,
-          23,
-          59,
-          59,
-        );
-        const label = monthStart.toLocaleDateString("fa-IR", {
-          month: "long",
-          year: "numeric",
-        });
+    for (let i = 0; i < 5; i++) {
+      const monthStart = new Date(now.getFullYear(), now.getMonth() - i, 1);
+      const monthEnd = new Date(
+        now.getFullYear(),
+        now.getMonth() - i + 1,
+        0,
+        23,
+        59,
+        59,
+      );
+      const label = monthStart.toLocaleDateString("fa-IR", {
+        month: "long",
+        year: "numeric",
+      });
 
-        const blameData = await this.getDateFilteredRequestByStatus(
-          "expert",
+      let data: any;
+      if (actor.role === "company") {
+        data = await this.getDateFilteredRequestByStatus(
+          "company",
           client,
           monthStart,
           monthEnd,
         );
-        const claimData = await this.getDateFilteredRequestByStatus(
-          "damage_expert",
-          client,
-          monthStart,
-          monthEnd,
-        );
-
-        result.unshift({
-          stDate: monthStart,
-          enDate: monthEnd,
-          faLabel: label,
-          data: {
-            blame: blameData,
-            claim: claimData,
-          },
-        });
-      }
-      return result;
-    } else {
-      for (let i = 0; i < 5; i++) {
-        const monthStart = new Date(now.getFullYear(), now.getMonth() - i, 1);
-        const monthEnd = new Date(
-          now.getFullYear(),
-          now.getMonth() - i + 1,
-          0,
-          23,
-          59,
-          59,
-        );
-        const label = monthStart.toLocaleDateString("fa-IR", {
-          month: "long",
-          year: "numeric",
-        });
-        const data = await this.getDateFilteredRequestByStatus(
+      } else {
+        data = await this.getDateFilteredRequestByStatus(
           actor.role,
           client,
           monthStart,
           monthEnd,
         );
-        result.unshift({
-          stDate: monthStart,
-          enDate: monthEnd,
-          faLabel: label,
-          data,
-        });
       }
-      return result;
+
+      result.unshift({
+        stDate: monthStart,
+        enDate: monthEnd,
+        faLabel: label,
+        data,
+      });
     }
+    return result;
   }
 
-  async getAllCheckedRequestsCount(actor, client) {
-    if (actor.role === "damage_expert" || actor.role === "expert") {
-      return this.getAllCheckedRequestsCountFn(actor.role, client);
-    } else {
-      const blame = await this.getAllCheckedRequestsCountFn("expert", client);
-      const claim = await this.getAllCheckedRequestsCountFn(
-        "damage_expert",
-        client,
-      );
-      return { blame, claim };
-    }
+  /** Same aggregates as `GET /reports/report/requests` (native status keys). */
+  async getAllCheckedRequestsCount(actor: any, client: string | undefined) {
+    return this.getAllRequestsReportCount(actor, client);
   }
 }

src/request-management/dto/create-request-management.dto.ts

@@ -48,44 +48,74 @@ export class FirstPartyFileDto {
 }
 
 export class DescriptionDto {
-  @ApiProperty()
+  @ApiProperty({ description: "Accident description (required for all types)" })
   desc: string;
 
-  // CAR_BODY specific fields
-  @ApiPropertyOptional({ 
-    description: "Date of accident (for CAR_BODY type only)",
-    example: "2025-12-08"
+  @ApiPropertyOptional({
+    description: "CAR_BODY only. Ignored for THIRD_PARTY.",
+    example: "2025-12-08",
   })
   accidentDate?: Date;
 
-  @ApiPropertyOptional({ 
-    description: "Time of accident (for CAR_BODY type only)",
-    example: "14:30"
+  @ApiPropertyOptional({
+    description: "CAR_BODY only. Ignored for THIRD_PARTY.",
+    example: "14:30",
   })
   accidentTime?: string;
 
-  @ApiPropertyOptional({ 
+  @ApiPropertyOptional({
     enum: WeatherCondition,
-    description: "Weather condition at time of accident (for CAR_BODY type only)",
-    example: WeatherCondition.CLEAR
+    description: "CAR_BODY only. Ignored for THIRD_PARTY.",
+    example: WeatherCondition.CLEAR,
   })
   weatherCondition?: WeatherCondition;
 
-  @ApiPropertyOptional({ 
+  @ApiPropertyOptional({
     enum: RoadCondition,
-    description: "Road condition at time of accident (for CAR_BODY type only)",
-    example: RoadCondition.DRY
+    description: "CAR_BODY only. Ignored for THIRD_PARTY.",
+    example: RoadCondition.DRY,
   })
   roadCondition?: RoadCondition;
 
-  @ApiPropertyOptional({ 
+  @ApiPropertyOptional({
     enum: LightCondition,
-    description: "Light condition at time of accident (for CAR_BODY type only)",
-    example: LightCondition.DAYLIGHT
+    description: "CAR_BODY only. Ignored for THIRD_PARTY.",
+    example: LightCondition.DAYLIGHT,
   })
   lightCondition?: LightCondition;
 }
 
+/**
+ * THIRD_PARTY description step: only desc is accepted.
+ */
+export class ThirdPartyDescriptionDto {
+  @ApiProperty({ description: "Accident description" })
+  desc: string;
+}
+
+/**
+ * CAR_BODY description step: desc + accident date/time and conditions required.
+ */
+export class CarBodyDescriptionDto {
+  @ApiProperty({ description: "Accident description" })
+  desc: string;
+
+  @ApiProperty({ description: "Date of accident", example: "2025-12-08" })
+  accidentDate: Date;
+
+  @ApiProperty({ description: "Time of accident", example: "14:30" })
+  accidentTime: string;
+
+  @ApiProperty({ enum: WeatherCondition, example: WeatherCondition.CLEAR })
+  weatherCondition: WeatherCondition;
+
+  @ApiProperty({ enum: RoadCondition, example: RoadCondition.DRY })
+  roadCondition: RoadCondition;
+
+  @ApiProperty({ enum: LightCondition, example: LightCondition.DAYLIGHT })
+  lightCondition: LightCondition;
+}
+
 export class FirstPartyDetail {
   // @ApiProperty({ type: String })
   firstPartyId?: Types.ObjectId;

src/request-management/dto/expert-complete-car-body-form.dto.ts

@@ -1,6 +1,5 @@
 import { ApiProperty } from "@nestjs/swagger";
 import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
-import { LocationDto } from "./create-request-management.dto";
 import { DescriptionDto } from "./create-request-management.dto";
 import { InitialFormDto, CarBodyFormDto } from "./create-request-management.dto";
 
@@ -24,9 +23,6 @@ export class ExpertCompleteCarBodyFormDto {
   @ApiProperty({ type: AddPlateDto })
   firstPartyPlate: AddPlateDto;
 
-  @ApiProperty({ type: LocationDto })
-  firstPartyLocation: LocationDto;
-
   @ApiProperty({ type: DescriptionDto })
   firstPartyDescription: DescriptionDto;
 }

src/request-management/dto/expert-complete-car-body-form.v2.dto.ts

@@ -0,0 +1,30 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
+import {
+  CarBodyFormDto,
+  DescriptionDto,
+  InitialFormDto,
+} from "./create-request-management.dto";
+
+/**
+ * V2 (IN_PERSON): single expert description/location for the scene.
+ */
+export class ExpertCompleteCarBodyFormV2Dto {
+  @ApiProperty({
+    description: "First party phone number",
+    example: "09123456789",
+  })
+  firstPartyPhoneNumber: string;
+
+  @ApiProperty({ type: InitialFormDto })
+  firstPartyInitialForm: InitialFormDto;
+
+  @ApiProperty({ type: CarBodyFormDto })
+  carBodyForm: CarBodyFormDto;
+
+  @ApiProperty({ type: AddPlateDto })
+  firstPartyPlate: AddPlateDto;
+
+  @ApiProperty({ type: DescriptionDto })
+  expertDescription: DescriptionDto;
+}

src/request-management/dto/expert-complete-location.v2.dto.ts

@@ -0,0 +1,10 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { LocationDto } from "./create-request-management.dto";
+
+/**
+ * V2 (IN_PERSON): one scene location provided by expert.
+ */
+export class ExpertCompleteLocationV2Dto {
+  @ApiProperty({ type: LocationDto })
+  location: LocationDto;
+}

src/request-management/dto/expert-complete-locations.dto.ts

@@ -0,0 +1,11 @@
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import { LocationDto } from "./create-request-management.dto";
+
+export class ExpertCompleteLocationsDto {
+  @ApiProperty({ type: LocationDto })
+  firstPartyLocation: LocationDto;
+
+  @ApiPropertyOptional({ type: LocationDto })
+  secondPartyLocation?: LocationDto;
+}
+

src/request-management/dto/expert-complete-third-party-form.dto.ts

@@ -1,6 +1,5 @@
 import { ApiProperty } from "@nestjs/swagger";
 import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
-import { LocationDto } from "./create-request-management.dto";
 import { DescriptionDto } from "./create-request-management.dto";
 import { InitialFormDto } from "./create-request-management.dto";
 
@@ -20,9 +19,6 @@ export class ExpertSecondPartyInfoDto {
   @ApiProperty({ type: AddPlateDto })
   plate: AddPlateDto;
 
-  @ApiProperty({ type: LocationDto })
-  location: LocationDto;
-
   @ApiProperty({ type: DescriptionDto })
   description: DescriptionDto;
 }
@@ -44,9 +40,6 @@ export class ExpertCompleteThirdPartyFormDto {
   @ApiProperty({ type: AddPlateDto })
   firstPartyPlate: AddPlateDto;
 
-  @ApiProperty({ type: LocationDto })
-  firstPartyLocation: LocationDto;
-
   @ApiProperty({ type: DescriptionDto })
   firstPartyDescription: DescriptionDto;
 

src/request-management/dto/expert-complete-third-party-form.v2.dto.ts

@@ -0,0 +1,50 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
+import { DescriptionDto, InitialFormDto } from "./create-request-management.dto";
+
+/**
+ * V2 (IN_PERSON): second party inputs without separate description/location.
+ */
+export class ExpertSecondPartyInfoV2Dto {
+  @ApiProperty({
+    description: "Second party phone number",
+    example: "09123456789",
+  })
+  phoneNumber: string;
+
+  @ApiProperty({ type: InitialFormDto })
+  initialForm: InitialFormDto;
+
+  @ApiProperty({ type: AddPlateDto })
+  plate: AddPlateDto;
+}
+
+/**
+ * V2 (IN_PERSON): single expert description shared for the whole scene.
+ */
+export class ExpertCompleteThirdPartyFormV2Dto {
+  @ApiProperty({
+    description: "First party phone number",
+    example: "09123456789",
+  })
+  firstPartyPhoneNumber: string;
+
+  @ApiProperty({ type: InitialFormDto })
+  firstPartyInitialForm: InitialFormDto;
+
+  @ApiProperty({ type: AddPlateDto })
+  firstPartyPlate: AddPlateDto;
+
+  @ApiProperty({ type: ExpertSecondPartyInfoV2Dto })
+  secondParty: ExpertSecondPartyInfoV2Dto;
+
+  @ApiProperty({ type: DescriptionDto })
+  expertDescription: DescriptionDto;
+
+  @ApiProperty({
+    description:
+      "Phone number of the guilty party. Must match either first or second party phone number.",
+    example: "09123456789",
+  })
+  guiltyPartyPhoneNumber: string;
+}

src/request-management/dto/expert-upload-party-signature.dto.ts

@@ -0,0 +1,18 @@
+import { ApiProperty } from "@nestjs/swagger";
+
+/**
+ * Body for field expert uploading a party's signature for expert-initiated IN_PERSON blame.
+ */
+export class ExpertUploadPartySignatureDto {
+  @ApiProperty({
+    enum: ["FIRST", "SECOND"],
+    description: "Which party's signature is being uploaded. CAR_BODY: use FIRST only. THIRD_PARTY: FIRST and SECOND.",
+  })
+  partyRole: "FIRST" | "SECOND";
+
+  @ApiProperty({
+    default: true,
+    description: "Party accepts the blame agreement (true). Set false if party rejects.",
+  })
+  isAccept: boolean;
+}

src/request-management/dto/registrar-initiated.dto.ts

@@ -0,0 +1,10 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { IsIn, IsString } from "class-validator";
+
+export class CreateRegistrarInitiatedFileDto {
+  @ApiProperty({ enum: ["THIRD_PARTY", "CAR_BODY"], example: "THIRD_PARTY" })
+  @IsString()
+  @IsIn(["THIRD_PARTY", "CAR_BODY"])
+  type: "THIRD_PARTY" | "CAR_BODY";
+}
+

src/request-management/dto/send-party-otps.dto.ts

@@ -0,0 +1,19 @@
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+
+/**
+ * Body for field expert to request OTP send to one or two parties for expert-initiated IN_PERSON blame.
+ * Uses the same SMS flow as /user/send-otp. After this, parties receive SMS with OTP; expert collects and calls verify-party-otps.
+ */
+export class SendPartyOtpsDto {
+  @ApiProperty({
+    description: "First party phone number (e.g. 09123456789). SMS with OTP will be sent to this number.",
+    example: "09123456789",
+  })
+  firstPartyPhoneNumber: string;
+
+  @ApiPropertyOptional({
+    description: "Second party phone number. Required when blame type is THIRD_PARTY. SMS with OTP will be sent to this number.",
+    example: "09187654321",
+  })
+  secondPartyPhoneNumber?: string;
+}

src/request-management/dto/user-resend.dto.ts

@@ -1,4 +1,4 @@
-import { ApiProperty } from "@nestjs/swagger";
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
 
 export class UserResendResponseDto {
   @ApiProperty({
@@ -24,6 +24,22 @@ export class UserResendResponseDto {
     description: "Whether the user has completed uploading all requested items",
   })
   completed: boolean;
+
+  @ApiPropertyOptional({
+    description:
+      "Per-item UI hint: document_camera (open camera), voice, video, or text (multiline field).",
+    example: [
+      { item: "drivingLicense", inputKind: "document_camera" },
+      { item: "description", inputKind: "text" },
+    ],
+  })
+  requestedItemsUi?: { item: string; inputKind: string }[];
+
+  @ApiPropertyOptional({
+    description: "Requested items this party has not yet satisfied (partial resend).",
+    example: ["carCertificate"],
+  })
+  remainingItems?: string[];
 }
 
 export class UserResendUploadResponseDto {

src/request-management/dto/verify-party-otps.dto.ts

@@ -0,0 +1,31 @@
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+
+/**
+ * Body for field expert to verify one or two party OTPs for expert-initiated IN_PERSON blame.
+ * First party must verify; second party required only when type is THIRD_PARTY.
+ */
+export class VerifyPartyOtpsDto {
+  @ApiProperty({
+    description: "First party phone number (must have requested OTP via /user/send-otp)",
+    example: "09123456789",
+  })
+  firstPartyPhoneNumber: string;
+
+  @ApiProperty({
+    description: "OTP received by first party",
+    example: "258567",
+  })
+  firstPartyOtp: string;
+
+  @ApiPropertyOptional({
+    description: "Second party phone number. Required when blame type is THIRD_PARTY.",
+    example: "09187654321",
+  })
+  secondPartyPhoneNumber?: string;
+
+  @ApiPropertyOptional({
+    description: "OTP received by second party. Required when secondPartyPhoneNumber is provided.",
+    example: "123456",
+  })
+  secondPartyOtp?: string;
+}

src/request-management/entities/schema/accidentInformation.type.ts

@@ -50,5 +50,10 @@ export class AccidentInfo {
   
   @Prop({ type: AccidentClassificationSchema })
   classification?: AccidentClassification;
+
+  /** CAR_BODY: weather / road / light at time of accident */
+  @Prop() weatherCondition?: string;
+  @Prop() roadCondition?: string;
+  @Prop() lightCondition?: string;
 }
 export const AccidentInfoSchema = SchemaFactory.createForClass(AccidentInfo);

src/request-management/entities/schema/blame-cases.schema.ts

@@ -1,19 +1,27 @@
 import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
-import { HydratedDocument } from "mongoose";
+import { HydratedDocument, Types } from "mongoose";
 import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
 import { Party, PartySchema } from "./partyRole.enum";
-import { AccidentInfo, AccidentInfoSchema } from "./accidentInformation.type";
 import { ExpertSection, ExpertSectionSchema } from "./expert-section.type";
 import { Workflow, WorkflowSchema } from "./workflow.type";
 import { HistoryEvent, HistoryEventSchema } from "./historyEvent.type";
 import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
 import { BlameStatus } from "src/Types&Enums/blame-request-management/blameStatus.enum";
+import { CreationMethod, FilledBy } from "./request-management.schema";
+
+/** CAR_BODY only: mocked insurance inquiry result (legacy top-level; prefer parties[].insurance.carBodyInsurance) */
+@Schema({ _id: false })
+export class CarBodyInsuranceDetail {
+  @Prop() policyNumber?: string;
+  @Prop() startDate?: string;
+  @Prop() endDate?: string;
+  @Prop() insurerCompany?: string;
+  @Prop({ type: [String] }) coverages?: string[];
+}
+export const CarBodyInsuranceDetailSchema = SchemaFactory.createForClass(CarBodyInsuranceDetail);
 
 @Schema({ _id: false })
 export class BlameRequestSnapshot {
-    @Prop({ type: AccidentInfoSchema })
-    accident?: AccidentInfo;
-
     @Prop({ type: [PartySchema], default: [] })
     parties?: Party[];
 }
@@ -44,9 +52,6 @@ export class BlameRequest {
 
     @Prop({ type: WorkflowSchema })
     workflow?: Workflow;
-  
-    @Prop({ type: AccidentInfoSchema })
-    accident?: AccidentInfo;
 
     @Prop({ type: [PartySchema], default: [] })
     parties: Party[];
@@ -57,12 +62,40 @@ export class BlameRequest {
     @Prop({ type: [HistoryEventSchema], default: [] })
     history: HistoryEvent[];
 
+    /** CAR_BODY only: first party car-body insurance (mocked inquiry) – legacy; prefer parties[0].insurance.carBodyInsurance */
+    @Prop({ type: CarBodyInsuranceDetailSchema })
+    carBodyInsuranceDetail?: CarBodyInsuranceDetail;
+
     /**
      * Optional snapshot structure (kept for future use / read-optimized copies).
      * Source of truth remains the top-level fields of this document.
      */
     @Prop({ type: BlameRequestSnapshotSchema, required: false })
     snapshot?: BlameRequestSnapshot;
+
+    /** True when this blame was created by a field expert (independent expert); only that expert can see/review it. */
+    @Prop({ default: false })
+    expertInitiated?: boolean;
+
+    /** Field expert who created this file (for expert-initiated flows). */
+    @Prop({ type: Types.ObjectId })
+    initiatedByFieldExpertId?: Types.ObjectId;
+
+    /** True when this blame was created by a registrar. */
+    @Prop({ default: false })
+    registrarInitiated?: boolean;
+
+    /** Registrar who created this file (for registrar-initiated flows). */
+    @Prop({ type: Types.ObjectId })
+    initiatedByRegistrarId?: Types.ObjectId;
+
+    /** LINK = expert sends link to user(s); IN_PERSON = expert fills form on-site. */
+    @Prop({ type: String, enum: CreationMethod })
+    creationMethod?: CreationMethod;
+
+    /** Who fills the blame data: CUSTOMER (LINK) or EXPERT (IN_PERSON). */
+    @Prop({ type: String, enum: FilledBy })
+    filledBy?: FilledBy;
 }
 
 export type BlameRequestDocument = HydratedDocument<BlameRequest>;

src/request-management/entities/schema/expert-section.type.ts

@@ -64,6 +64,10 @@ export class PartyResendRequest {
   @Prop({ type: [String], default: [] })
   requestedItems: string[]; // Array of ResendItemType values
 
+  /** @deprecated Resend UI uses requestedItems + inputKind from API; do not rely on workflow steps. */
+  @Prop({ type: [String], default: [] })
+  workflowStepKeys?: string[];
+
   @Prop()
   description?: string;
 
@@ -75,6 +79,20 @@ export class PartyResendRequest {
 
   @Prop({ type: Date })
   completedAt?: Date;
+
+  /** Document resend uploads keyed by ResendItemType (e.g. drivingLicense). */
+  @Prop({ type: Object, default: {} })
+  uploadedDocuments?: Record<string, Types.ObjectId>;
+
+  @Prop({ type: Types.ObjectId })
+  resendVoiceId?: Types.ObjectId;
+
+  @Prop({ type: Types.ObjectId })
+  resendVideoId?: Types.ObjectId;
+
+  /** Fulfills requestedItems `description` (text). */
+  @Prop({ type: String })
+  userTextDescription?: string;
 }
 export const PartyResendRequestSchema = SchemaFactory.createForClass(PartyResendRequest);
 
@@ -89,6 +107,12 @@ export class ExpertResend {
 
   @Prop({ type: Types.ObjectId })
   requestedByExpertId?: Types.ObjectId;
+
+  /**
+   * @deprecated Unused for resend UI; clients use per-party requestedItems + inputKind.
+   */
+  @Prop({ type: [String], default: [] })
+  combinedResubmitStepKeys?: string[];
 }
 export const ExpertResendSchema = SchemaFactory.createForClass(ExpertResend);
 

src/request-management/entities/schema/partyRole.enum.ts

@@ -70,6 +70,16 @@ export class Insurance {
     @Prop() financialCeiling?: string;
     @Prop({ type: [String] })
     coverages?: string[];
+
+    /** CAR_BODY only: mocked car-body insurance inquiry result */
+    @Prop({ type: MongooseSchema.Types.Mixed })
+    carBodyInsurance?: {
+        policyNumber?: string;
+        startDate?: string;
+        endDate?: string;
+        insurerCompany?: string;
+        coverages?: string[];
+    };
 }
 export const InsuranceSchema = SchemaFactory.createForClass(Insurance);
 
@@ -87,6 +97,13 @@ export class PartyStatement {
   
     @Prop({ type: String })
     description?: string;
+
+    /** CAR_BODY: accident conditions from description step */
+    @Prop() accidentDate?: Date;
+    @Prop() accidentTime?: string;
+    @Prop() weatherCondition?: string;
+    @Prop() roadCondition?: string;
+    @Prop() lightCondition?: string;
 }
 export const PartyStatementSchema = SchemaFactory.createForClass(PartyStatement);
 
@@ -130,6 +147,13 @@ export class Party {
     @Prop({ type: PersonSchema })
     person: Person;
 
+    /**
+     * CAR_BODY only: first form – accident with car vs object.
+     * Second form (guilty/damaged) may be added later as carBodySecondForm.
+     */
+    @Prop({ type: MongooseSchema.Types.Mixed })
+    carBodyFirstForm?: { car?: boolean; object?: boolean };
+
     /**
      * Party-submitted location (step-driven: FIRST_LOCATION / SECOND_LOCATION).
      */

src/request-management/entities/schema/request-management.schema.ts

@@ -282,6 +282,7 @@ export enum CreationMethod {
 export enum FilledBy {
   CUSTOMER = "customer",
   EXPERT = "expert",
+  REGISTRAR = "registrar",
 }
 
 export class ExpertLinkInfo {

src/request-management/expert-initiated.v2.controller.ts

@@ -0,0 +1,545 @@
+import { extname } from "node:path";
+import {
+  Controller,
+  Post,
+  Body,
+  Param,
+  UseGuards,
+  Get,
+  UseInterceptors,
+  UploadedFile,
+} from "@nestjs/common";
+import { FileInterceptor } from "@nestjs/platform-express";
+import { diskStorage } from "multer";
+import {
+  ApiBearerAuth,
+  ApiBody,
+  ApiParam,
+  ApiTags,
+  ApiOperation,
+  ApiResponse,
+  ApiConsumes,
+} from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { Roles } from "src/decorators/roles.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { RequestManagementService } from "./request-management.service";
+import { CreateExpertInitiatedFileDto } from "./dto/expert-initiated.dto";
+import { ExpertCompleteThirdPartyFormV2Dto } from "./dto/expert-complete-third-party-form.v2.dto";
+import { ExpertCompleteCarBodyFormV2Dto } from "./dto/expert-complete-car-body-form.v2.dto";
+import { ExpertAccidentFieldsDto } from "./dto/expert-accident-fields.dto";
+import { ExpertCompleteClaimDataDto } from "./dto/expert-complete-claim-data.dto";
+import { ExpertUploadPartySignatureDto } from "./dto/expert-upload-party-signature.dto";
+import { VerifyPartyOtpsDto } from "./dto/verify-party-otps.dto";
+import { SendPartyOtpsDto } from "./dto/send-party-otps.dto";
+import { ExpertCompleteLocationV2Dto } from "./dto/expert-complete-location.v2.dto";
+import { ClaimRequestManagementService } from "src/claim-request-management/claim-request-management.service";
+import { PartyRole } from "./entities/schema/partyRole.enum";
+
+/**
+ * V2 expert-initiated blame API: uses BlameRequest (workflow) model.
+ * Field experts create files via LINK (send link to user) or IN_PERSON (expert fills on-site).
+ * Only the initiating field expert can see/review these files.
+ */
+@ApiTags("expert-initiated-blame (v2)")
+@Controller("v2/expert-initiated-blame")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.FIELD_EXPERT)
+export class ExpertInitiatedV2Controller {
+  constructor(
+    private readonly requestManagementService: RequestManagementService,
+    private readonly claimRequestManagementService: ClaimRequestManagementService,
+  ) {}
+
+  @Get("my-files")
+  @ApiOperation({
+    summary: "[V2] List my expert-initiated blame files",
+    description:
+      "Returns all BlameRequest (workflow) files created by the current field expert.",
+  })
+  @ApiResponse({ status: 200, description: "List of expert-initiated files" })
+  async getMyFilesV2(@CurrentUser() expert: any) {
+    return this.requestManagementService.getMyExpertInitiatedFilesV2(expert);
+  }
+
+  @Get("blame/:requestId")
+  @ApiOperation({
+    summary: "[V2] Get one expert-initiated blame request",
+    description: "Returns a single blame request. Only the initiating field expert can access.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiResponse({ status: 200, description: "Blame request" })
+  async getBlameRequestV2(
+    @Param("requestId") requestId: string,
+    @CurrentUser() expert: any,
+  ) {
+    return this.requestManagementService.getBlameRequestV2(requestId, expert);
+  }
+
+  @Post("create")
+  @ApiOperation({
+    summary: "[V2] Create expert-initiated blame file",
+    description:
+      "Creates a BlameRequest with workflow. LINK: parties identified by phone, expert sends link. IN_PERSON: expert fills form later.",
+  })
+  @ApiBody({
+    type: CreateExpertInitiatedFileDto,
+    examples: {
+      thirdPartyInPerson: {
+        summary: "Third-party, IN_PERSON (both parties)",
+        description:
+          "Expert fills form on-site for both parties.",
+        value: {
+          type: "THIRD_PARTY",
+          creationMethod: "IN_PERSON",
+          firstPartyPhoneNumber: "09123456789",
+          secondPartyPhoneNumber: "09187654321",
+        },
+      },
+      thirdPartyLink: {
+        summary: "Third-party, LINK",
+        description:
+          "Expert sends link to first and second party by phone.",
+        value: {
+          type: "THIRD_PARTY",
+          creationMethod: "LINK",
+          firstPartyPhoneNumber: "09123456789",
+        },
+      },
+      carBodyInPerson: {
+        summary: "Car-body, IN_PERSON",
+        description: "Expert fills form on-site for single party (car body).",
+        value: {
+          type: "CAR_BODY",
+          creationMethod: "IN_PERSON",
+          firstPartyPhoneNumber: "09123456789",
+        },
+      },
+      carBodyLink: {
+        summary: "Car-body, LINK",
+        description:
+          "Expert sends link to party by phone. Only first party phone needed.",
+        value: {
+          type: "CAR_BODY",
+          creationMethod: "LINK",
+          firstPartyPhoneNumber: "09123456789",
+        },
+      },
+    },
+  })
+  @ApiResponse({
+    status: 201,
+    description: "File created",
+    schema: {
+      type: "object",
+      properties: {
+        requestId: { type: "string" },
+        publicId: { type: "string" },
+        linkUrl: { type: "string", description: "Present for LINK method" },
+      },
+    },
+  })
+  async createV2(
+    @CurrentUser() expert: any,
+    @Body() dto: CreateExpertInitiatedFileDto,
+  ) {
+    return this.requestManagementService.createExpertInitiatedBlameV2(
+      expert,
+      dto,
+    );
+  }
+
+  @Post("send-link/:requestId")
+  @ApiOperation({
+    summary: "[V2] Send blame link to party/parties (LINK)",
+    description:
+      "For expert-initiated LINK files only. Sends the blame link to the first party (and second party for THIRD_PARTY). SMS delivery is mocked for now; first party opens the link and fills the form via the normal flow. Call after create when creationMethod is LINK.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiResponse({
+    status: 200,
+    description: "Link sent (mocked); recipients can open the link to fill the form",
+    schema: {
+      type: "object",
+      properties: {
+        sent: { type: "boolean" },
+        linkUrl: { type: "string" },
+        sentTo: {
+          type: "array",
+          items: {
+            type: "object",
+            properties: {
+              role: { type: "string", enum: ["FIRST", "SECOND"] },
+              phoneNumber: { type: "string" },
+            },
+          },
+        },
+      },
+    },
+  })
+  async sendLinkV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+  ) {
+    return this.requestManagementService.sendLinkV2(expert, requestId);
+  }
+
+  @Post("send-party-otps/:requestId")
+  @ApiOperation({
+    summary: "[V2] Send OTP to party/parties (IN_PERSON)",
+    description:
+      "Sends OTP via SMS to first party (and second party for THIRD_PARTY) using the same flow as /user/send-otp. Parties receive the code; collect it from them and call verify-party-otps. Call this before filling the blame form.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({ type: SendPartyOtpsDto })
+  @ApiResponse({ status: 200, description: "OTP(s) sent; collect codes and call verify-party-otps" })
+  async sendPartyOtpsV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: SendPartyOtpsDto,
+  ) {
+    return this.requestManagementService.sendPartyOtpsV2(expert, requestId, dto);
+  }
+
+  @Post("verify-party-otps/:requestId")
+  @ApiOperation({
+    summary: "[V2] Verify party OTPs (IN_PERSON)",
+    description:
+      "After send-party-otps, parties receive SMS. They tell you the code; submit it here. Required before complete-blame-data.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({ type: VerifyPartyOtpsDto })
+  @ApiResponse({ status: 200, description: "OTPs verified; expert can proceed to complete-blame-data" })
+  async verifyPartyOtpsV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: VerifyPartyOtpsDto,
+  ) {
+    return this.requestManagementService.verifyPartyOtpsV2(expert, requestId, dto);
+  }
+
+  @Post("complete-blame-data/:requestId")
+  @ApiOperation({
+    summary: "[V2] Submit all blame data (IN_PERSON)",
+    description:
+      "For IN_PERSON files only. Send THIRD_PARTY or CAR_BODY form EXCEPT location. Use one shared expertDescription (not per-party descriptions). After this, call add-locations once to submit scene lat/lon and move workflow to WAITING_FOR_SIGNATURES.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({
+    description: "Choose THIRD_PARTY or CAR_BODY example according to the file type. IN_PERSON v2 uses one shared expertDescription for the scene.",
+    examples: {
+      THIRD_PARTY: {
+        summary: "THIRD_PARTY",
+        description: "Use when the blame file type is THIRD_PARTY",
+        value: {
+          firstPartyPhoneNumber: "09123456789",
+          firstPartyInitialForm: {
+            expertOpinion: false,
+            imDamaged: false,
+            imGuilty: true,
+          },
+          firstPartyPlate: {
+            nationalCodeOfInsurer: "",
+            nationalCodeOfDriver: "",
+            insurerLicense: "",
+            driverLicense: "",
+            plate: { leftDigits: 12, centerAlphabet: "الف", centerDigits: 345, ir: 22 },
+            driverIsInsurer: true,
+            isNewCar: false,
+            userNoCertificate: false,
+            insurerBirthday: 13770624,
+            driverBirthday: "1370-01-01",
+          },
+          expertDescription: { desc: "توضیح حادثه کارشناس (مشترک برای صحنه)" },
+          secondParty: {
+            phoneNumber: "09187654321",
+            initialForm: {
+              expertOpinion: false,
+              imDamaged: true,
+              imGuilty: false,
+            },
+            plate: {
+              nationalCodeOfInsurer: "",
+              nationalCodeOfDriver: "",
+              insurerLicense: "",
+              driverLicense: "",
+              plate: { leftDigits: 91, centerAlphabet: "ن", centerDigits: 174, ir: 79 },
+              driverIsInsurer: true,
+              isNewCar: false,
+              userNoCertificate: false,
+              insurerBirthday: 13700720,
+              driverBirthday: "1370-01-01",
+            },
+          },
+          guiltyPartyPhoneNumber: "09123456789",
+        },
+      },
+      CAR_BODY: {
+        summary: "CAR_BODY",
+        description: "Use when the blame file type is CAR_BODY",
+        value: {
+          firstPartyPhoneNumber: "09123456789",
+          firstPartyInitialForm: {
+            expertOpinion: false,
+            imDamaged: false,
+            imGuilty: true,
+          },
+          carBodyForm: { car: true, object: false },
+          firstPartyPlate: {
+            plateId: "",
+            nationalCodeOfInsurer: "",
+            nationalCodeOfDriver: "",
+            insurerLicense: "",
+            driverLicense: "",
+            plate: { leftDigits: 12, centerAlphabet: "الف", centerDigits: 345, ir: 22 },
+            driverIsInsurer: true,
+            isNewCar: false,
+            userNoCertificate: false,
+            insurerBirthday: 1370,
+            driverBirthday: "1370-01-01",
+          },
+          expertDescription: {
+            desc: "توضیح حادثه",
+            accidentDate: "2025-01-15",
+            accidentTime: "14:30",
+            weatherCondition: "صاف",
+            roadCondition: "خشک",
+            lightCondition: "روز",
+          },
+        },
+      },
+    },
+    schema: { type: "object" },
+  })
+  @ApiResponse({ status: 200, description: "Blame form completed; next: add-locations" })
+  async completeBlameDataV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() formData: ExpertCompleteThirdPartyFormV2Dto | ExpertCompleteCarBodyFormV2Dto,
+  ) {
+    return this.requestManagementService.expertCompleteBlameDataV2(
+      expert,
+      requestId,
+      formData,
+    );
+  }
+
+  @Post("add-locations/:requestId")
+  @ApiOperation({
+    summary: "[V2] Submit one scene location for expert-initiated IN_PERSON blame",
+    description:
+      "Submit one scene location after complete-blame-data. This transitions workflow to WAITING_FOR_SIGNATURES.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({
+    type: ExpertCompleteLocationV2Dto,
+    examples: {
+      scene: {
+        summary: "One scene location (all IN_PERSON types)",
+        value: {
+          location: { lat: 35.6892, lon: 51.389 },
+        },
+      },
+    },
+  })
+  @ApiResponse({ status: 200, description: "Locations saved; next: upload party signature(s)" })
+  async addLocationsV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: ExpertCompleteLocationV2Dto,
+  ) {
+    return this.requestManagementService.expertAddLocationsForBlameV2(
+      expert,
+      requestId,
+      dto as any,
+    );
+  }
+
+  @Post("upload-video/:requestId")
+  @ApiOperation({
+    summary: "[V2] Expert uploads video for expert-initiated BlameRequest",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: { file: { type: "string", format: "binary" } },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 20 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/video",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `expert-${file.originalname}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiResponse({ status: 200, description: "Video uploaded" })
+  async uploadVideoV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @UploadedFile() file?: Express.Multer.File,
+  ) {
+    return this.requestManagementService.expertUploadVideoForBlameV2(
+      expert,
+      requestId,
+      file,
+    );
+  }
+
+  @Post("upload-voice/:requestId")
+  @ApiOperation({
+    summary: "[V2] Expert uploads voice for expert-initiated BlameRequest",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: { voice: { type: "string", format: "binary" } },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("voice", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/voice",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const flname = file.originalname.split(".")[0];
+          callback(null, `expert-${flname}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiResponse({ status: 200, description: "Voice uploaded" })
+  async uploadVoiceV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @UploadedFile() voice?: Express.Multer.File,
+  ) {
+    return this.requestManagementService.expertUploadVoiceForBlameV2(
+      expert,
+      requestId,
+      voice,
+    );
+  }
+
+  @Post("add-accident-fields/:requestId")
+  @ApiOperation({
+    summary: "[V2] Expert adds accident fields to expert-initiated BlameRequest",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({ type: ExpertAccidentFieldsDto })
+  @ApiResponse({ status: 200, description: "Accident fields added" })
+  async addAccidentFieldsV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() fields: ExpertAccidentFieldsDto,
+  ) {
+    return this.requestManagementService.expertAddAccidentFieldsForBlameV2(
+      expert,
+      requestId,
+      fields,
+    );
+  }
+
+  @Post("upload-party-signature/:requestId")
+  @ApiOperation({
+    summary: "[V2] Expert uploads party signature (IN_PERSON)",
+    description:
+      "For IN_PERSON only. Upload a party's signature collected on-site. CAR_BODY: use partyRole FIRST once. THIRD_PARTY: upload FIRST then SECOND. When all required parties have signed, blame case completes.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["partyRole", "sign"],
+      properties: {
+        partyRole: { type: "string", enum: ["FIRST", "SECOND"] },
+        isAccept: { type: "boolean", default: true },
+        sign: { type: "string", format: "binary" },
+      },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/signs",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `expert-party-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiResponse({ status: 200, description: "Signature recorded" })
+  async uploadPartySignatureV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() body: { partyRole?: string; isAccept?: string | boolean },
+    @UploadedFile() sign?: Express.Multer.File,
+  ) {
+    const partyRole = (body.partyRole === "FIRST" || body.partyRole === "SECOND")
+      ? body.partyRole
+      : ("FIRST" as const);
+    const isAccept = body.isAccept === false || body.isAccept === "false" ? false : true;
+    return this.requestManagementService.expertUploadPartySignatureV2(
+      expert,
+      requestId,
+      partyRole as PartyRole,
+      isAccept,
+      sign!,
+    );
+  }
+
+  @Post("create-claim-from-blame/:blameRequestId")
+  @ApiOperation({
+    summary: "[V2] Create claim from expert-initiated IN_PERSON blame",
+    description:
+      "Field expert creates a claim on behalf of the damaged party. Blame must be COMPLETED (signatures collected). Then use claim v2 endpoints to fill parts, documents, and captures.",
+  })
+  @ApiParam({ name: "blameRequestId", description: "Completed blame request ID" })
+  @ApiResponse({ status: 201, description: "Claim created" })
+  async createClaimFromBlame(
+    @CurrentUser() expert: any,
+    @Param("blameRequestId") blameRequestId: string,
+  ) {
+    return this.claimRequestManagementService.createClaimFromBlameForExpertV2(
+      blameRequestId,
+      expert,
+    );
+  }
+
+  @Post("complete-claim-data/:claimRequestId")
+  @ApiOperation({
+    summary: "Submit claim-needed data (expert-initiated IN_PERSON)",
+  })
+  @ApiParam({ name: "claimRequestId", description: "Claim file ID" })
+  @ApiBody({ type: ExpertCompleteClaimDataDto })
+  @ApiResponse({ status: 200, description: "Claim data updated" })
+  async completeClaimData(
+    @CurrentUser() expert: any,
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() dto: ExpertCompleteClaimDataDto,
+  ) {
+    return this.claimRequestManagementService.expertCompleteClaimData(
+      claimRequestId,
+      expert,
+      dto,
+    );
+  }
+}

src/request-management/registrar-initiated.controller.ts

@@ -0,0 +1,155 @@
+import { extname } from "node:path";
+import { Body, Controller, Get, Param, Post, UploadedFile, UseGuards, UseInterceptors } from "@nestjs/common";
+import { FileInterceptor } from "@nestjs/platform-express";
+import { diskStorage } from "multer";
+import { ApiBearerAuth, ApiBody, ApiConsumes, ApiOperation, ApiParam, ApiTags } from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { Roles } from "src/decorators/roles.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { RequestManagementService } from "./request-management.service";
+import { CreateRegistrarInitiatedFileDto } from "./dto/registrar-initiated.dto";
+import { SendPartyOtpsDto } from "./dto/send-party-otps.dto";
+import { VerifyPartyOtpsDto } from "./dto/verify-party-otps.dto";
+import { ExpertAccidentFieldsDto } from "./dto/expert-accident-fields.dto";
+import { PartyRole } from "./entities/schema/partyRole.enum";
+
+@ApiTags("registrar-initiated-blame (v1)")
+@Controller("registrar-initiated-blame")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.REGISTRAR)
+export class RegistrarInitiatedController {
+  constructor(private readonly requestManagementService: RequestManagementService) {}
+
+  @Post("create")
+  @ApiOperation({ summary: "Registrar creates IN_PERSON blame file" })
+  @ApiBody({ type: CreateRegistrarInitiatedFileDto })
+  create(@CurrentUser() registrar: any, @Body() dto: CreateRegistrarInitiatedFileDto) {
+    return this.requestManagementService.createRegistrarInitiatedBlame(registrar, dto);
+  }
+
+  @Get("my-files")
+  myFiles(@CurrentUser() registrar: any) {
+    return this.requestManagementService.getMyExpertInitiatedFilesV2(registrar);
+  }
+
+  @Get("blame/:requestId")
+  getBlame(@Param("requestId") requestId: string, @CurrentUser() registrar: any) {
+    return this.requestManagementService.getBlameRequestV2(requestId, registrar);
+  }
+
+  @Post("send-party-otps/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: SendPartyOtpsDto })
+  sendPartyOtps(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: SendPartyOtpsDto,
+  ) {
+    return this.requestManagementService.sendPartyOtpsV2(registrar, requestId, dto);
+  }
+
+  @Post("verify-party-otps/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: VerifyPartyOtpsDto })
+  verifyPartyOtps(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: VerifyPartyOtpsDto,
+  ) {
+    return this.requestManagementService.verifyPartyOtpsV2(registrar, requestId, dto);
+  }
+
+  @Post("complete-blame-data/:requestId")
+  completeBlameData(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @Body() body: any,
+  ) {
+    return this.requestManagementService.expertCompleteBlameDataV2(registrar, requestId, body);
+  }
+
+  @Post("upload-video/:requestId")
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 20 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/video",
+        filename: (req, file, cb) => cb(null, `registrar-${Date.now()}${extname(file.originalname)}`),
+      }),
+    }),
+  )
+  uploadVideo(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @UploadedFile() file?: Express.Multer.File,
+  ) {
+    return this.requestManagementService.expertUploadVideoForBlameV2(registrar, requestId, file);
+  }
+
+  @Post("upload-voice/:requestId")
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("voice", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/voice",
+        filename: (req, file, cb) => cb(null, `registrar-${Date.now()}${extname(file.originalname)}`),
+      }),
+    }),
+  )
+  uploadVoice(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @UploadedFile() voice?: Express.Multer.File,
+  ) {
+    return this.requestManagementService.expertUploadVoiceForBlameV2(registrar, requestId, voice);
+  }
+
+  @Post("add-accident-fields/:requestId")
+  @ApiBody({ type: ExpertAccidentFieldsDto })
+  addAccidentFields(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @Body() fields: ExpertAccidentFieldsDto,
+  ) {
+    return this.requestManagementService.expertAddAccidentFieldsForBlameV2(
+      registrar,
+      requestId,
+      fields,
+    );
+  }
+
+  @Post("upload-party-signature/:requestId")
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/signs",
+        filename: (req, file, cb) => cb(null, `registrar-party-${Date.now()}${extname(file.originalname)}`),
+      }),
+    }),
+  )
+  uploadPartySignature(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @Body() body: { partyRole?: string; isAccept?: boolean | string },
+    @UploadedFile() sign?: Express.Multer.File,
+  ) {
+    const role =
+      body.partyRole === "SECOND" ? PartyRole.SECOND : PartyRole.FIRST;
+    const isAccept = !(body.isAccept === false || body.isAccept === "false");
+    return this.requestManagementService.expertUploadPartySignatureV2(
+      registrar,
+      requestId,
+      role,
+      isAccept,
+      sign!,
+    );
+  }
+}
+

src/request-management/request-management.module.ts

@@ -12,7 +12,9 @@ import { UsersModule } from "src/users/users.module";
 import { CronModule } from "src/utils/cron/cron.module";
 import { SmsManagerModule } from "src/utils/sms-manager/sms-manager.module";
 import { PublicIdModule } from "src/utils/public-id/public-id.module";
+import { HashModule } from "src/utils/hash/hash.module";
 import { WorkflowStepManagementModule } from "src/workflow-step-management/workflow-step-management.module";
+import { AuthModule } from "src/auth/auth.module";
 import { BlameDocumentDbService } from "./entities/db-service/blame-document.db.service";
 import { BlameVoiceDbService } from "./entities/db-service/blame.voice.db.service";
 import { UserSignDbService } from "./entities/db-service/sign.db.service";
@@ -35,6 +37,8 @@ import { RequestManagementService } from "./request-management.service";
 import { RequestManagementController } from "./request-management.controller";
 import { RequestManagementV2Controller } from "./request-management.v2.controller";
 import { ExpertInitiatedController } from "./expert-initiated.controller";
+import { ExpertInitiatedV2Controller } from "./expert-initiated.v2.controller";
+import { RegistrarInitiatedController } from "./registrar-initiated.controller";
 
 @Module({
   imports: [
@@ -43,6 +47,7 @@ import { ExpertInitiatedController } from "./expert-initiated.controller";
     SandHubModule,
     SmsManagerModule,
     PublicIdModule,
+    HashModule,
     WorkflowStepManagementModule,
     PlatesModule,
     MulterModule.register({
@@ -58,11 +63,14 @@ import { ExpertInitiatedController } from "./expert-initiated.controller";
     ]),
     forwardRef(() => ClaimRequestManagementModule),
     CronModule,
+    AuthModule,
   ],
   controllers: [
     RequestManagementController,
     RequestManagementV2Controller,
     ExpertInitiatedController,
+    ExpertInitiatedV2Controller,
+    RegistrarInitiatedController,
   ],
   providers: [
     RequestManagementService,

src/request-management/request-management.v2.controller.ts

@@ -33,6 +33,7 @@ import {
   CreateBlameRequestDtoV2,
   DescriptionDto,
   LocationDto,
+  CarBodyFormDto,
 } from "./dto/create-request-management.dto";
 import { RequestManagementService } from "./request-management.service";
 
@@ -50,7 +51,7 @@ import { RequestManagementService } from "./request-management.service";
 export class RequestManagementV2Controller {
   constructor(
     private readonly requestManagementService: RequestManagementService,
-  ) {}
+  ) { }
 
   @Post()
   @UseGuards(GlobalGuard)
@@ -64,6 +65,27 @@ export class RequestManagementV2Controller {
     );
   }
 
+  @Get()
+  @Roles(RoleEnum.USER, RoleEnum.FIELD_EXPERT)
+  async getAllBlameRequestsV2(
+    @CurrentUser() user: any,
+  ) {
+    return this.requestManagementService.getAllBlameRequestsV2(user);
+  }
+
+  /**
+   * Get one blame request by id. Allowed for the request owner (party) or the initiating field expert.
+   */
+  @Get(":requestId")
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @Roles(RoleEnum.USER, RoleEnum.FIELD_EXPERT)
+  async getBlameRequestV2(
+    @Param("requestId") requestId: string,
+    @CurrentUser() user: any,
+  ) {
+    return this.requestManagementService.getBlameRequestV2(requestId, user);
+  }
+
   @Post("/blame-confession/:requestId")
   @ApiParam({ name: "requestId" })
   @ApiBody({ type: BlameConfessionDtoV2 })
@@ -76,6 +98,19 @@ export class RequestManagementV2Controller {
     return this.requestManagementService.blameConfessionV2(requestId, body, user);
   }
 
+  /** CAR_BODY only: submit accident type (car vs object). Call this when nextStep is CAR_BODY_ACCIDENT_TYPE. */
+  @Post("/car-body-form/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: CarBodyFormDto })
+  @UseGuards(GlobalGuard)
+  async carBodyFormV2(
+    @Param("requestId") requestId: string,
+    @Body() body: CarBodyFormDto,
+    @CurrentUser() user,
+  ) {
+    return this.requestManagementService.carBodyAccidentTypeFormV2(requestId, body, user);
+  }
+
   @ApiBody({
     schema: {
       type: "object",
@@ -185,7 +220,28 @@ export class RequestManagementV2Controller {
 
   @Post("/add-detail-description/:requestId")
   @ApiParam({ name: "requestId" })
-  @ApiBody({ type: DescriptionDto })
+  @ApiBody({
+    description:
+      "THIRD_PARTY: send only desc. CAR_BODY: send desc + accidentDate, accidentTime, weatherCondition, roadCondition, lightCondition (all required).",
+    type: DescriptionDto,
+    examples: {
+      thirdParty: {
+        summary: "THIRD_PARTY (only desc)",
+        value: { desc: "Accident description text" },
+      },
+      carBody: {
+        summary: "CAR_BODY (desc + conditions)",
+        value: {
+          desc: "Accident description",
+          accidentDate: "2025-12-08",
+          accidentTime: "14:30",
+          weatherCondition: "صاف",
+          roadCondition: "خشک",
+          lightCondition: "روز",
+        },
+      },
+    },
+  })
   @UseGuards(GlobalGuard)
   async addDescriptionV2(
     @Param("requestId") requestId: string,
@@ -276,10 +332,10 @@ export class RequestManagementV2Controller {
     @UploadedFile() sign: Express.Multer.File,
   ) {
     // Convert string "true"/"false" to boolean
-    const acceptDecision = typeof isAccept === "string" 
-      ? isAccept === "true" 
+    const acceptDecision = typeof isAccept === "string"
+      ? isAccept === "true"
       : Boolean(isAccept);
-    
+
     return this.requestManagementService.userSignDecisionV2(
       requestId,
       user.sub,
@@ -331,6 +387,11 @@ export class RequestManagementV2Controller {
           format: "binary",
           description: "Video file (if requested)",
         },
+        description: {
+          type: "string",
+          description:
+            "Text description when expert requested ResendItemType.description",
+        },
       },
     },
   })
@@ -371,11 +432,13 @@ export class RequestManagementV2Controller {
       voice?: Express.Multer.File[];
       video?: Express.Multer.File[];
     },
+    @Body("description") description?: string,
   ) {
     return this.requestManagementService.uploadResendDocumentsV2(
       requestId,
       user.sub,
       files,
+      description,
     );
   }
 }

src/sand-hub/sand-hub.service.ts

@@ -29,7 +29,144 @@ export class SandHubService {
     private readonly sandHubDbService: SandHubDbService,
   ) {}
 
+  /**
+   * When false (default), no outbound HTTP to SandHub/Tejarat gateways — all inquiries return mocks.
+   * Set `SANDHUB_USE_REAL_API=true` to restore live calls.
+   */
+  private useLiveSandHubApis(): boolean {
+    return process.env.SANDHUB_USE_REAL_API === "true";
+  }
+
+  /** Fixed plate/insurance inquiry payload used everywhere we mock block-inquiry style APIs. */
+  private getDefaultMockPlateInquiryRaw(): Record<string, unknown> {
+    return {
+      PrntPlcyCmpDocNo: "1403/1143-70591/200/35",
+      MapTypNam: "پرايد هاچ بک -111",
+      MtrNum: "5215907",
+      ShsNum: "NAS431100E5798656",
+      DisFnYrNum: "0",
+      DisLfYrNum: "0",
+      DisPrsnYrNum: "0",
+      DisPrsnYrPrcnt: "0",
+      DisFnYrPrcnt: "0",
+      DisLfYrPrcnt: "0",
+      vin: "IRPC941V2BD798656",
+      MapVehicleSystemName: "ثبت نشده",
+      LfCvrCptl: 0,
+      FnCvrCptl: 0,
+      PrsnCvrCptl: 0,
+      VehicleSystemCode: 1,
+      EdrsJson: '[{"id":1,"Dsc":" الحاقيه توضيحات ندارد"}]',
+      PersonCvrCptl: 12000000000,
+      LifeCvrCptl: 16000000000,
+      FinancialCvrCptl: 4000000000,
+      CarGroupCode: 3,
+      CylCnt: 4,
+      LastCompanyDocumentNumber: "03/1031/2835/1001/662",
+      UsageCode: "8",
+      MapUsageCode: 1,
+      MapUsageName: "شخصي",
+      Plk1: 59,
+      Plk2: 16,
+      Plk3: 419,
+      PlkSrl: 78,
+      PrintEndorsCompanyDocumentNumber: "بيمه نامه الحاقيه ندارد.",
+      EndorseDate: null,
+      InsuranceFullName: null,
+      SystemField: "سايپا",
+      TypeField: "111SE",
+      UsageField: "سواري",
+      MainColorField: "سفيد",
+      SecondColorField: "سفيد شيري",
+      ModelField: "1394",
+      CapacityField: "جمعا 4 نفر",
+      CylinderNumberField: "4",
+      EngineNumberField: "5215907",
+      ChassisNumberField: "NAS431100E5798656",
+      VinNumberField: "IRPC941V2BD798656",
+      InstallDateField: "1403/03/01",
+      AxelNumberField: "2",
+      WheelNumberField: "4",
+      CompanyName: "بیمه سامان",
+      CompanyCode: "15",
+      IssueDate: "1403/04/06",
+      SatrtDate: "1403/04/06",
+      EndDate: "1404/04/06",
+      Thrname: "",
+      EndorseText: null,
+      PolicyHealthLossCount: 0,
+      PolicyFinancialLossCount: 0,
+      PolicyPersonLossCount: 0,
+      Tonage: 0,
+      ThirdPolicyCode: 10502330579,
+      DiscountPersonPercent: null,
+      DiscountThirdPercent: null,
+      SystemCodeCii: 0,
+      SystemNameCii: "ثبت نشده",
+      TypeCodeCii: 12189,
+      TypeNameCii: "پرايد هاچ بک -111",
+      UsageNameCii: "سواري",
+      UsageCodeCii: 1,
+      ModelCii: 1394,
+      damageTypes: [],
+      StatusTypeCode: 1,
+    };
+  }
+
+  /**
+   * Bodies returned from `makeSandHubRequest` in mock mode (same shape callers expect from real API).
+   */
+  private buildMockSandHubResponseForUrl(url: string): any {
+    const u = (url || "").toLowerCase();
+    if (u.includes("personal-inquiry")) {
+      return {
+        message: "success",
+        data: {
+          firstName: "نام",
+          lastName: "خانوادگی",
+          fatherName: "-",
+          birthCertificateNumber: "-",
+          nin: "-",
+        },
+      };
+    }
+    if (u.includes("driver-license-check")) {
+      return {
+        data: {
+          IsSucceed: true,
+          Message: "mock",
+        },
+      };
+    }
+    if (u.includes("ownership")) {
+      return {
+        data: {
+          IsSuccess: true,
+        },
+      };
+    }
+    if (u.includes("sheba")) {
+      return {
+        ReturnValue: true,
+        HasError: false,
+        Message: "mock-sheba-ok",
+      };
+    }
+    if (u.includes("block-inquiry") || u.includes("tejarat")) {
+      return this.mapNewApiResponseToOldFormat(
+        this.getDefaultMockPlateInquiryRaw(),
+      );
+    }
+    this.logger.warn(
+      `[MOCK] Unrecognized SandHub URL; returning generic OK: ${url}`,
+    );
+    return { data: {}, message: "mock-ok" };
+  }
+
   private async getAccessToken(): Promise<string> {
+    if (!this.useLiveSandHubApis()) {
+      return "mock-sandhub-access-token";
+    }
     if (this.loginToken && this.tokenExpiry && this.tokenExpiry > new Date()) {
       return this.loginToken;
     }
@@ -67,6 +204,9 @@ export class SandHubService {
   }
 
   private async getTejaratAccessToken(): Promise<string> {
+    if (!this.useLiveSandHubApis()) {
+      return "mock-tejarat-access-token";
+    }
     if (
       this.tejaratAccessToken &&
       this.tejaratTokenExpiry &&
@@ -122,6 +262,10 @@ export class SandHubService {
   }
 
   private async makeTejaratRequest(url: string, payload: any, maxRetries = 2) {
+    if (!this.useLiveSandHubApis()) {
+      this.logger.log(`[MOCK] Tejarat POST skipped: ${url}`);
+      return this.getDefaultMockPlateInquiryRaw();
+    }
     const INITIAL_DELAY = 500;
     const BACKOFF_FACTOR = 2;
 
@@ -183,7 +327,14 @@ export class SandHubService {
     };
 
     const requestUrl = `${baseUrl}/block-inquiry-tejarat`;
-    const raw = await this.makeTejaratRequest(requestUrl, requestPayload);
+    const raw = this.useLiveSandHubApis()
+      ? await this.makeTejaratRequest(requestUrl, requestPayload)
+      : this.getDefaultMockPlateInquiryRaw();
+    if (!this.useLiveSandHubApis()) {
+      this.logger.debug(
+        `[MOCK] getTejaratBlockInquiry plate=${JSON.stringify(requestPayload)}`,
+      );
+    }
     const mapped = this.mapNewApiResponseToOldFormat(raw);
     return { raw, mapped };
   }
@@ -193,6 +344,10 @@ export class SandHubService {
   }
 
   private async makeSandHubRequest(url: string, payload: any, maxRetries = 3) {
+    if (!this.useLiveSandHubApis()) {
+      this.logger.log(`[MOCK] SandHub POST skipped: ${url}`);
+      return this.buildMockSandHubResponseForUrl(url);
+    }
     const token = await this.getAccessToken();
     const INITIAL_DELAY = 1000;
     const BACKOFF_FACTOR = 2;
@@ -293,16 +448,25 @@ export class SandHubService {
         rightTwoDigits: String(userDetail.plate.ir),
         nationalCode: userDetail.nationalCodeOfInsurer,
       };
-      const requestUrl = `${process.env.SANDHUB_BASE_URL}/block-inquiry-tejarat`;
-      const response = await this.makeSandHubRequest(requestUrl, requestPayload);
-      
-      // Map the new API response format to the old format
-      let result = this.mapNewApiResponseToOldFormat(response);
+      const base = process.env.SANDHUB_BASE_URL ?? "";
+      const requestUrl = `${base}/block-inquiry-tejarat`;
 
-      if (result.usgCod !== "8") {
-        throw new Error("خودرو شما شخصی / سواری نمی باشد")
+      let response: any;
+      if (this.useLiveSandHubApis()) {
+        response = await this.makeSandHubRequest(requestUrl, requestPayload);
+      } else {
+        this.logger.debug(
+          `[MOCK] getSandHubResponse plate=${JSON.stringify(requestPayload)}`,
+        );
+        response = this.getDefaultMockPlateInquiryRaw();
       }
 
+      const result = this.mapNewApiResponseToOldFormat(response);
+
+      // if (result.usgCod !== "8") {
+      //   throw new Error("خودرو شما شخصی / سواری نمی باشد")
+      // }
+
       return result;
     } catch (err) {
       throw new Error(err);

src/users/entities/db-service/registrar.db.service.ts

@@ -0,0 +1,40 @@
+import { Injectable } from "@nestjs/common";
+import { InjectModel } from "@nestjs/mongoose";
+import { FilterQuery, Model, Types } from "mongoose";
+import { RegistrarModel } from "../schema/registrar.schema";
+
+@Injectable()
+export class RegistrarDbService {
+  constructor(
+    @InjectModel(RegistrarModel.name)
+    private readonly registrarModel: Model<RegistrarModel>,
+  ) {}
+
+  async create(
+    user: Partial<RegistrarModel> & { password: string },
+  ): Promise<RegistrarModel> {
+    return this.registrarModel.create(user);
+  }
+
+  async findOne(
+    filter: FilterQuery<RegistrarModel>,
+  ): Promise<RegistrarModel | null> {
+    return this.registrarModel.findOne(filter);
+  }
+
+  async findOneAndUpdate(
+    filter: FilterQuery<RegistrarModel>,
+    update: any,
+  ): Promise<RegistrarModel | null> {
+    return this.registrarModel.findOneAndUpdate(filter, update, { new: true });
+  }
+
+  async updateOne(filter: FilterQuery<RegistrarModel>, update: any) {
+    return this.registrarModel.updateOne(filter, update);
+  }
+
+  async findById(userId: string): Promise<RegistrarModel | null> {
+    return this.registrarModel.findOne({ _id: new Types.ObjectId(userId) });
+  }
+}
+

src/users/entities/schema/registrar.schema.ts

@@ -0,0 +1,38 @@
+import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
+import { Types } from "mongoose";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+
+@Schema({
+  collection: "registrar",
+  versionKey: false,
+  timestamps: true,
+})
+export class RegistrarModel {
+  _id?: Types.ObjectId;
+
+  @Prop({ type: "string", unique: true })
+  email: string;
+
+  @Prop({ type: "string" })
+  username: string;
+
+  @Prop({ required: true })
+  password: string;
+
+  @Prop({ type: Types.ObjectId, required: true, index: true })
+  clientKey: Types.ObjectId;
+
+  @Prop({ default: RoleEnum.REGISTRAR })
+  role: RoleEnum;
+
+  @Prop({ type: "string", default: "" })
+  otp: string;
+}
+
+export const RegistrarDbSchema = SchemaFactory.createForClass(RegistrarModel);
+
+RegistrarDbSchema.pre("save", function (next) {
+  if (!this.username) this.username = this.email;
+  next();
+});
+

src/users/users.module.ts

@@ -7,6 +7,7 @@ import { OtpModule } from "src/utils/otp/otp.module";
 import { ExpertDbService } from "./entities/db-service/expert.db.service";
 import { FieldExpertDbService } from "./entities/db-service/field-expert.db.service";
 import { InsurerExpertDbService } from "./entities/db-service/insurer-expert.db.service";
+import { RegistrarDbService } from "./entities/db-service/registrar.db.service";
 import { UserDbService } from "./entities/db-service/user.db.service";
 import {
   DamageExpertDbSchema,
@@ -21,6 +22,10 @@ import {
   InsurerExpertDbSchema,
   InsurerExpertModel,
 } from "./entities/schema/insurer-expert.schema";
+import {
+  RegistrarDbSchema,
+  RegistrarModel,
+} from "./entities/schema/registrar.schema";
 import { UserModel, UserDbSchema } from "./entities/schema/user.schema";
 
 @Module({
@@ -31,6 +36,7 @@ import { UserModel, UserDbSchema } from "./entities/schema/user.schema";
       { name: ExpertModel.name, schema: ExpertDbSchema },
       { name: FieldExpertModel.name, schema: FieldExpertDbSchema },
       { name: InsurerExpertModel.name, schema: InsurerExpertDbSchema },
+      { name: RegistrarModel.name, schema: RegistrarDbSchema },
     ]),
     OtpModule,
     HashModule,
@@ -42,6 +48,7 @@ import { UserModel, UserDbSchema } from "./entities/schema/user.schema";
     DamageExpertDbService,
     FieldExpertDbService,
     InsurerExpertDbService,
+    RegistrarDbService,
   ],
   exports: [
     UserDbService,
@@ -49,6 +56,7 @@ import { UserModel, UserDbSchema } from "./entities/schema/user.schema";
     DamageExpertDbService,
     FieldExpertDbService,
     InsurerExpertDbService,
+    RegistrarDbService,
   ],
 })
 export class UsersModule {}

src/utils/sms-manager/kavenegar-response.ts

@@ -0,0 +1,78 @@
+const MAX_RAW_LEN = 8000;
+
+export interface KavenegarNormalized {
+  httpLikeStatus?: number;
+  message?: string;
+  raw: string;
+}
+
+export function safeJsonStringify(value: unknown): string {
+  try {
+    const s = JSON.stringify(value);
+    return s.length > MAX_RAW_LEN
+      ? `${s.slice(0, MAX_RAW_LEN)}...[truncated]`
+      : s;
+  } catch {
+    return String(value);
+  }
+}
+
+/**
+ * Kavenegar REST responses use `{ return: { status, message }, ... }`.
+ * Transport failures may yield non-JSON strings or malformed bodies.
+ */
+export function normalizeKavenegarBody(body: unknown): KavenegarNormalized {
+  if (typeof body === "string") {
+    try {
+      return normalizeKavenegarBody(JSON.parse(body) as unknown);
+    } catch {
+      const raw =
+        body.length > MAX_RAW_LEN
+          ? `${body.slice(0, MAX_RAW_LEN)}...[truncated]`
+          : body;
+      return { raw };
+    }
+  }
+
+  let httpLikeStatus: number | undefined;
+  let message: string | undefined;
+
+  if (body && typeof body === "object" && !Array.isArray(body)) {
+    const ret = (body as { return?: { status?: unknown; message?: unknown } })
+      .return;
+    if (ret && typeof ret === "object") {
+      if (typeof ret.status === "number" && Number.isFinite(ret.status)) {
+        httpLikeStatus = ret.status;
+      }
+      if (typeof ret.message === "string") {
+        message = ret.message;
+      }
+    }
+  }
+
+  return {
+    httpLikeStatus,
+    message,
+    raw: safeJsonStringify(body),
+  };
+}
+
+/** Kavenegar uses `return.status === 200` for a successful API call. */
+export function isKavenegarSuccess(body: unknown): boolean {
+  return normalizeKavenegarBody(body).httpLikeStatus === 200;
+}
+
+/** The nest client sometimes rejects with a JSON string `{ "error": "..." }`. */
+export function unwrapKavenegarTransportError(err: unknown): unknown {
+  if (typeof err === "string") {
+    try {
+      return JSON.parse(err) as unknown;
+    } catch {
+      return { transportMessage: err };
+    }
+  }
+  if (err instanceof Error) {
+    return { name: err.name, message: err.message };
+  }
+  return err;
+}

src/utils/sms-manager/sms-manager.service.ts

@@ -1,5 +1,16 @@
 import { KavenegarService } from "@fraybabak/kavenegar_nest";
-import { Injectable } from "@nestjs/common";
+import { Injectable, Logger } from "@nestjs/common";
+import {
+  isKavenegarSuccess,
+  KavenegarNormalized,
+  normalizeKavenegarBody,
+  safeJsonStringify,
+  unwrapKavenegarTransportError,
+} from "./kavenegar-response";
+import {
+  SmsProviderException,
+  SmsTransportException,
+} from "./sms-provider.exception";
 
 export interface SendMessage {
   message: string;
@@ -15,16 +26,84 @@ export interface VerifyLookUpMessage {
 
 @Injectable()
 export class SmsManagerService {
+  private readonly logger = new Logger(SmsManagerService.name);
+
   constructor(private readonly sender: KavenegarService) {}
 
   async sendMessage(data: SendMessage) {
-    return await this.sender.Send({
-      sender: "10008663",
-      ...data,
-    });
+    try {
+      const body = await this.sender.Send({
+        sender: "10008663",
+        ...data,
+      });
+      if (!isKavenegarSuccess(body)) {
+        const normalized = normalizeKavenegarBody(body);
+        this.logProviderRejection("send", data.receptor, undefined, normalized);
+        throw new SmsProviderException("send", {
+          receptor: data.receptor,
+          providerBody: body,
+          normalized,
+        });
+      }
+      this.logger.log(
+        `Kavenegar Send ok receptor=${data.receptor} status=200`,
+      );
+      return body;
+    } catch (e) {
+      if (e instanceof SmsProviderException) throw e;
+      const detail = safeJsonStringify(unwrapKavenegarTransportError(e));
+      this.logger.error(
+        `Kavenegar Send transport error receptor=${data.receptor} detail=${detail}`,
+      );
+      throw new SmsTransportException("send", { receptor: data.receptor }, e);
+    }
   }
 
   async verifyLookUp(data: VerifyLookUpMessage) {
-    return await this.sender.verifyLookup(data);
+    try {
+      const body = await this.sender.verifyLookup(data);
+      if (!isKavenegarSuccess(body)) {
+        const normalized = normalizeKavenegarBody(body);
+        this.logProviderRejection(
+          "verifyLookUp",
+          data.receptor,
+          data.template,
+          normalized,
+        );
+        throw new SmsProviderException("verifyLookup", {
+          receptor: data.receptor,
+          template: data.template,
+          providerBody: body,
+          normalized,
+        });
+      }
+      this.logger.log(
+        `Kavenegar verifyLookUp ok receptor=${data.receptor} template=${data.template} status=200`,
+      );
+      return body;
+    } catch (e) {
+      if (e instanceof SmsProviderException) throw e;
+      const detail = safeJsonStringify(unwrapKavenegarTransportError(e));
+      this.logger.error(
+        `Kavenegar verifyLookUp transport error receptor=${data.receptor} template=${data.template} detail=${detail}`,
+      );
+      throw new SmsTransportException(
+        "verifyLookup",
+        { receptor: data.receptor, template: data.template },
+        e,
+      );
+    }
+  }
+
+  private logProviderRejection(
+    op: "send" | "verifyLookUp",
+    receptor: string,
+    template: string | undefined,
+    normalized: KavenegarNormalized,
+  ) {
+    const t = template != null && template !== "" ? ` template=${template}` : "";
+    this.logger.warn(
+      `Kavenegar ${op} rejected receptor=${receptor}${t} providerStatus=${normalized.httpLikeStatus ?? "unknown"} providerMessage=${normalized.message ?? "n/a"} body=${normalized.raw}`,
+    );
   }
 }

src/utils/sms-manager/sms-provider.exception.ts

@@ -0,0 +1,69 @@
+import { HttpException, HttpStatus } from "@nestjs/common";
+import {
+  KavenegarNormalized,
+  safeJsonStringify,
+  unwrapKavenegarTransportError,
+} from "./kavenegar-response";
+
+export type SmsOperation = "verifyLookup" | "send";
+
+export class SmsProviderException extends HttpException {
+  constructor(
+    public readonly operation: SmsOperation,
+    public readonly meta: {
+      receptor: string;
+      template?: string;
+      providerBody: unknown;
+      normalized: KavenegarNormalized;
+    },
+  ) {
+    super(
+      "SMS delivery could not be confirmed by the provider.",
+      HttpStatus.BAD_GATEWAY,
+    );
+  }
+}
+
+export class SmsTransportException extends HttpException {
+  constructor(
+    public readonly operation: SmsOperation,
+    public readonly meta: { receptor: string; template?: string },
+    public readonly causeUnknown: unknown,
+  ) {
+    super(
+      "SMS service failed before a provider response was received.",
+      HttpStatus.BAD_GATEWAY,
+    );
+  }
+}
+
+/** Single-line detail for logs (provider vs transport vs unexpected). */
+export function describeSmsError(err: unknown): string {
+  if (err instanceof SmsProviderException) {
+    const n = err.meta.normalized;
+    return [
+      `SmsProviderException(${err.operation})`,
+      `receptor=${err.meta.receptor}`,
+      err.meta.template ? `template=${err.meta.template}` : "",
+      `providerStatus=${n.httpLikeStatus ?? "unknown"}`,
+      `providerMessage=${n.message ?? "n/a"}`,
+      `body=${n.raw}`,
+    ]
+      .filter(Boolean)
+      .join(" ");
+  }
+  if (err instanceof SmsTransportException) {
+    return [
+      `SmsTransportException(${err.operation})`,
+      `receptor=${err.meta.receptor}`,
+      err.meta.template ? `template=${err.meta.template}` : "",
+      `detail=${safeJsonStringify(unwrapKavenegarTransportError(err.causeUnknown))}`,
+    ]
+      .filter(Boolean)
+      .join(" ");
+  }
+  if (err instanceof Error) {
+    return `${err.name}: ${err.message}`;
+  }
+  return safeJsonStringify(err);
+}

src/workflow-step-management/dto/create-workflow-step.dto.ts

@@ -128,9 +128,9 @@ export class CreateWorkflowStepDto {
   stepKey: WorkflowStep | ClaimWorkflowStep;
 
   @ApiProperty({ 
-    description: 'Workflow type: THIRD_PARTY (blame) or CLAIM (claim workflow)',
+    description: 'Workflow type: THIRD_PARTY (blame), CAR_BODY (blame), or CLAIM (claim workflow)',
     example: 'THIRD_PARTY',
-    enum: ['THIRD_PARTY', 'CLAIM']
+    enum: ['THIRD_PARTY', 'CAR_BODY', 'CLAIM']
   })
   @IsNotEmpty()
   @IsString()

src/workflow-step-management/dto/workflow-step.examples.ts

@@ -1539,3 +1539,24 @@ export const claimWorkflowStepExamples = {
     }
   }
 };
+
+/**
+ * Blame V2 expert resend: same `stepKey`s as the initial THIRD_PARTY blame flow
+ * (`FIRST_VOICE` → `FIRST_DESCRIPTION` → `SECOND_VOICE` → `SECOND_DESCRIPTION`).
+ * Seed workflow steps once via POST bodies below (or reuse existing rows). Resend only stores
+ * ordered keys on `blameCase.expert.resend` — clients resolve full field defs from `workflowSteps`.
+ */
+export const blameResendWorkflowStepExamples = {
+  firstVoice: createWorkflowStepExamples.example6,
+  firstDescription: createWorkflowStepExamples.example7,
+  secondVoice: createWorkflowStepExamples.example11,
+  secondDescription: createWorkflowStepExamples.example12,
+  stepKeysInOrder: [
+    'FIRST_VOICE',
+    'FIRST_DESCRIPTION',
+    'SECOND_VOICE',
+    'SECOND_DESCRIPTION',
+  ] as const,
+  note:
+    'Override per party with PartyResendRequestDto.requiredWorkflowStepKeys or ResendItemType.VOICE + DESCRIPTION when calling expert resend V2.',
+} as const;

src/workflow-step-management/workflow-step-management.service.ts

@@ -1123,6 +1123,43 @@ export class WorkflowStepManagementService {
           party: 'second'
         }
       },
+      // CAR_BODY workflow: accident type form (replaces confession for CAR_BODY)
+      {
+        stepKey: WorkflowStep.CAR_BODY_ACCIDENT_TYPE,
+        type: 'CAR_BODY',
+        stepNumber: 2,
+        isActive: true,
+        stepName_fa: 'نوع حادثه بدنه',
+        stepName_en: 'Car Body Accident Type',
+        description_fa: 'انتخاب اینکه حادثه با خودرو بوده یا با شیء',
+        description_en: 'Select whether accident was with another car or with an object',
+        category: 'FIRST_PARTY',
+        requiredPreviousSteps: [WorkflowStep.CREATED],
+        nextPossibleSteps: [WorkflowStep.FIRST_VIDEO],
+        allowedRoles: ['user'],
+        estimatedDuration: 1,
+        fields: [
+          {
+            id: '507f1f77bcf86cd7994390cb' as any,
+            name_fa: 'نوع حادثه',
+            name_en: 'accidentType',
+            label_fa: 'نوع حادثه',
+            label_en: 'Accident Type',
+            placeholder_fa: 'حادثه با خودرو یا شیء؟',
+            placeholder_en: 'Accident with car or object?',
+            value: [
+              { label_fa: 'با خودرو', label_en: 'With Car', value: 'car' },
+              { label_fa: 'با شیء', label_en: 'With Object', value: 'object' }
+            ],
+            dataType: 'select',
+            required: true,
+            order: 1,
+            isActive: true,
+            validation: { enum: ['car', 'object'] }
+          }
+        ],
+        metadata: { icon: 'car', color: '#10B981' }
+      },
       // Add more default steps as needed...
     ];