Merge pull request 'Added required documents for blame, added 2 sms' (#37) from s.yahyaee/yara724-api:main into main

Reviewed-on: Yara724/api#37

package.json

@@ -25,6 +25,7 @@
     "@nestjs-modules/mailer": "^1.8.1",
     "@nestjs/axios": "^3.1.3",
     "@nestjs/common": "^10.4.15",
+    "@nestjs/config": "^4.0.4",
     "@nestjs/core": "^10.4.15",
     "@nestjs/jwt": "^10.2.0",
     "@nestjs/mapped-types": "*",
@@ -44,6 +45,7 @@
     "class-validator": "^0.14.1",
     "crypto": "^1.0.1",
     "dotenv": "^16.4.7",
+    "express": "^4.22.1",
     "express-basic-auth": "^1.2.1",
     "fastest-levenshtein": "^1.0.16",
     "form-data": "^4.0.2",

src/Types&Enums/blame-request-management/blameWorkflow-steps.enum.ts

@@ -3,6 +3,9 @@ export enum WorkflowStep {
 
     CREATED = "CREATED",
 
+    // ---------- CAR_BODY only (no confession; accident type form) ----------
+    CAR_BODY_ACCIDENT_TYPE = "CAR_BODY_ACCIDENT_TYPE",
+
     // ---------- First party ----------
     FIRST_BLAME_CONFESSION = "FIRST_BLAME_CONFESSION",
     FIRST_VIDEO = "FIRST_VIDEO",

src/Types&Enums/blame-request-management/caseStatus.enum.ts

@@ -15,5 +15,7 @@ export enum CaseStatus {
 
   CANCELLED = "CANCELLED",
 
-    AUTO_CLOSED = "AUTO_CLOSED"
+  AUTO_CLOSED = "AUTO_CLOSED",
+
+  STOPPED = "STOPPED"
 }

src/Types&Enums/blame-request-management/resend-item-ui.ts

@@ -0,0 +1,41 @@
+import { ResendItemType } from "./resendItemType.enum";
+
+/** How the mobile/web client should collect each resend item (no workflow-step manager). */
+export type ResendItemInputKind = "document_camera" | "voice" | "video" | "text";
+
+export function getResendItemInputKind(item: string): ResendItemInputKind {
+  if (item === ResendItemType.VOICE) return "voice";
+  if (item === ResendItemType.VIDEO) return "video";
+  if (item === ResendItemType.DESCRIPTION) return "text";
+  return "document_camera";
+}
+
+export function buildResendItemsWithUi(requestedItems: string[]) {
+  return requestedItems.map((item) => ({
+    item,
+    inputKind: getResendItemInputKind(item),
+  }));
+}
+
+/** Whether a single requested item is satisfied on a party's resend row (after merges). */
+export function isResendPartyItemSatisfied(
+  item: string,
+  row: {
+    uploadedDocuments?: Record<string, unknown>;
+    resendVoiceId?: unknown;
+    resendVideoId?: unknown;
+    userTextDescription?: string;
+  },
+): boolean {
+  const uploaded = row.uploadedDocuments || {};
+  if (item === ResendItemType.DESCRIPTION) {
+    return !!(row.userTextDescription && String(row.userTextDescription).trim());
+  }
+  if (item === ResendItemType.VOICE) {
+    return !!row.resendVoiceId;
+  }
+  if (item === ResendItemType.VIDEO) {
+    return !!row.resendVideoId;
+  }
+  return !!uploaded[item];
+}

src/Types&Enums/blame-request-management/resendItemType.enum.ts

@@ -5,8 +5,12 @@ export enum ResendItemType {
   CAR_CERTIFICATE = "carCertificate",
   DRIVING_LICENSE = "drivingLicense",
   CAR_GREEN_CARD = "carGreenCard",
-  
+  PLATE = "plate",
+  CAR_PLATE = "carPlate",
   // Media evidence
   VOICE = "voice",
   VIDEO = "video",
+
+  /** Written / text party description (maps to FIRST_DESCRIPTION / SECOND_DESCRIPTION workflow steps) */
+  DESCRIPTION = "description",
 }

src/Types&Enums/claim-request-management/claim-case-status.enum.ts

@@ -11,6 +11,9 @@ export enum ClaimCaseStatus {
   // User flow - damage capture
   CAPTURING_PART_DAMAGES = "CAPTURING_PART_DAMAGES",
 
+  /** Damage expert asked for more documents and/or part photos; owner must upload before the case returns to the expert queue. */
+  WAITING_FOR_USER_RESEND = "WAITING_FOR_USER_RESEND",
+  
   // Expert flow
   WAITING_FOR_DAMAGE_EXPERT = "WAITING_FOR_DAMAGE_EXPERT",
   EXPERT_REVIEWING = "EXPERT_REVIEWING",

src/Types&Enums/claim-request-management/claim-workflow-steps.enum.ts

@@ -7,17 +7,22 @@ export enum ClaimWorkflowStep {
   SELECT_OUTER_PARTS = "SELECT_OUTER_PARTS",
   SELECT_OTHER_PARTS = "SELECT_OTHER_PARTS",
 
-  // User: Documentation phase
+  // User: Damage capture phase (angles + per-part photos) — before document upload in v2
-  UPLOAD_REQUIRED_DOCUMENTS = "UPLOAD_REQUIRED_DOCUMENTS",
-  
-  // User: Damage capture phase (per part)
   CAPTURE_PART_DAMAGES = "CAPTURE_PART_DAMAGES",
 
+  // User: Documentation phase — after captures in v2
+  UPLOAD_REQUIRED_DOCUMENTS = "UPLOAD_REQUIRED_DOCUMENTS",
+  
   // User submission complete
   USER_SUBMISSION_COMPLETE = "USER_SUBMISSION_COMPLETE",
 
+  /** Owner fulfilling damage expert resend (extra documents and/or part images). */
+  USER_EXPERT_RESEND = "USER_EXPERT_RESEND",
+  
   // Expert: Damage assessment
   EXPERT_DAMAGE_ASSESSMENT = "EXPERT_DAMAGE_ASSESSMENT",
+  /** After user objection: damage expert’s last priced reply (stored in evaluation.damageExpertReplyFinal) */
+  EXPERT_FINAL_REPLY = "EXPERT_FINAL_REPLY",
   EXPERT_COST_EVALUATION = "EXPERT_COST_EVALUATION",
   
   // Insurer approval

src/Types&Enums/claim-request-management/required-document-type.enum.ts

@@ -2,6 +2,9 @@ export enum ClaimRequiredDocumentType {
   // Car green card
   CAR_GREEN_CARD = "car_green_card",
 
+  /** National ID card (or similar); may be requested on resend even if not in the initial upload set. */
+  NATIONAL_CARD = "national_card",
+  
   // Damaged party documents
   DAMAGED_DRIVING_LICENSE_BACK = "damaged_driving_license_back",
   DAMAGED_DRIVING_LICENSE_FRONT = "damaged_driving_license_front",

src/Types&Enums/role.enum.ts

@@ -2,6 +2,7 @@ export enum RoleEnum {
   EXPERT = "expert",
   DAMAGE_EXPERT = "damage_expert",
   FIELD_EXPERT = "field_expert",
+  REGISTRAR = "registrar",
   COMPANY = "company",
   ADMIN = "admin",
   USER = "user",

src/app.module.ts

@@ -19,6 +19,7 @@ import { SandHubModule } from "./sand-hub/sand-hub.module";
 import { ReportsModule } from "./reports/reports.module";
 import { RequestManagementModule } from "./request-management/request-management.module";
 import { UsersModule } from "./users/users.module";
+import { applyIranFaTimestampPlugin } from "./helpers/mongoose-fa-timestamps.plugin";
 import { CronModule } from "./utils/cron/cron.module";
 import { WorkflowStepManagementModule } from "./workflow-step-management/workflow-step-management.module";
 
@@ -44,6 +45,10 @@ dotenv.config({ path: `.${process.env.NODE_ENV}.env` });
         authMechanism: "SCRAM-SHA-256",
         tls: true,
         tlsAllowInvalidCertificates: true,
+        connectionFactory: (connection) => {
+          applyIranFaTimestampPlugin(connection);
+          return connection;
+        },
       },
     ),
     UsersModule,

src/auth/auth-controllers/actor/actor.auth.controller.ts

@@ -23,6 +23,7 @@ import {
 import { LoginActorDto } from "src/auth/dto/actor/login.actor.dto";
 import { ActorEditUserProfileDto } from "src/auth/dto/actor/profile.actor.dto";
 import { CreateFieldExpertDto } from "src/auth/dto/actor/create-field-expert.actor.dto";
+import { CreateRegistrarDto } from "src/auth/dto/actor/create-registrar.actor.dto";
 import {
   GenuineRegisterDto,
   InsurerRegisterDto,
@@ -64,6 +65,14 @@ export class ActorAuthController {
     return await this.actorAuthService.createFieldExpertMock(body);
   }
 
+  /** Mock: create a registrar for testing. Make private later. */
+  @Post("create-registrar")
+  @ApiBody({ type: CreateRegistrarDto })
+  @ApiAcceptedResponse()
+  async createRegistrar(@Body() body: CreateRegistrarDto) {
+    return await this.actorAuthService.createRegistrarMock(body);
+  }
+
   @UseGuards(LocalActorAuthGuard)
   @Post("login")
   @Roles()

src/auth/auth-services/actor.auth.service.ts

@@ -25,6 +25,7 @@ import { InsurerExpertDbService } from "src/users/entities/db-service/insurer-ex
 import { DamageExpertDbService } from "src/users/entities/db-service/damage-expert.db.service";
 import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
 import { FieldExpertDbService } from "src/users/entities/db-service/field-expert.db.service";
+import { RegistrarDbService } from "src/users/entities/db-service/registrar.db.service";
 import { HashService } from "src/utils/hash/hash.service";
 // import { MailService } from "src/utils/mail/mail.service";
 import { OtpService } from "src/utils/otp/otp.service";
@@ -46,6 +47,7 @@ export class ActorAuthService {
     private readonly expertDbService: ExpertDbService,
     private readonly damageExpertDbService: DamageExpertDbService,
     private readonly fieldExpertDbService: FieldExpertDbService,
+    private readonly registrarDbService: RegistrarDbService,
     private readonly insurerExpertDbService: InsurerExpertDbService,
     // private readonly mailService: MailService, // Mailer disabled – not used
     private readonly clientDbService: ClientDbService,
@@ -79,6 +81,13 @@ export class ActorAuthService {
         else
           res = await this.fieldExpertDbService.findOne({ email: username });
         break;
+      case RoleEnum.REGISTRAR:
+        if (username == null && userId)
+          res = await this.registrarDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else res = await this.registrarDbService.findOne({ email: username });
+        break;
       case RoleEnum.COMPANY:
         res = await this.insurerExpertDbService.findOne({ email: username });
         break;
@@ -273,6 +282,10 @@ export class ActorAuthService {
       actor = await this.fieldExpertDbService.findOne(filter);
       dbServiceToUpdate = this.fieldExpertDbService as any;
     }
+    if (!actor) {
+      actor = await this.registrarDbService.findOne(filter);
+      dbServiceToUpdate = this.registrarDbService as any;
+    }
 
     if (!actor) {
       throw new NotFoundException("actor not found");
@@ -309,6 +322,10 @@ export class ActorAuthService {
       userExist = await this.fieldExpertDbService.findOne({ email });
       dbServiceToUpdate = this.fieldExpertDbService;
     }
+    if (!userExist) {
+      userExist = await this.registrarDbService.findOne({ email });
+      dbServiceToUpdate = this.registrarDbService as any;
+    }
     if (!userExist) throw new NotFoundException("user not found");
     const decodeOtp = await this.hashService.compare(otp, userExist.otp);
     if (!decodeOtp) throw new UnauthorizedException("otp invalid");
@@ -383,6 +400,7 @@ export class ActorAuthService {
         "phone",
         "mobile",
       ],
+      registrar: ["email"],
     };
 
     const allowedFields = allowedFieldsByRole[role];
@@ -498,4 +516,34 @@ export class ActorAuthService {
       throw er;
     }
   }
+
+  async createRegistrarMock(body: {
+    email: string;
+    password: string;
+    clientId: string;
+  }) {
+    const hashPassword = await this.hashService.hash(body.password);
+    const payload = {
+      email: body.email.toLowerCase().trim(),
+      password: hashPassword,
+      clientKey: new Types.ObjectId(body.clientId),
+      role: RoleEnum.REGISTRAR,
+    };
+    try {
+      const created = await this.registrarDbService.create(payload as any);
+      return {
+        id: (created as any)._id,
+        email: (created as any).email,
+        clientKey: (created as any).clientKey,
+        role: (created as any).role,
+      };
+    } catch (er) {
+      if (er.code === 11000) {
+        throw new BadRequestException(
+          "A registrar with this email already exists.",
+        );
+      }
+      throw er;
+    }
+  }
 }

src/auth/auth-services/user.auth.service.ts

@@ -13,7 +13,7 @@ import { LoginDtoRs } from "src/auth/dto/user/login.dto";
 import { UserDbService } from "src/users/entities/db-service/user.db.service";
 import { HashService } from "src/utils/hash/hash.service";
 import { OtpService } from "src/utils/otp/otp.service";
-import { SmsManagerService } from "src/utils/sms-manager/sms-manager.service";
+import { SmsOrchestrationService } from "src/sms-orchestration/sms-orchestration.service";
 
 // TODO FIX REGISTER TO USER.SERVICE AND AUTH IN THIS MODULE
 @Injectable()
@@ -25,7 +25,7 @@ export class UserAuthService {
     private readonly userDbService: UserDbService,
     private readonly hashService: HashService,
     private readonly otpCreator: OtpService,
-    private readonly smsManagerService: SmsManagerService,
+    private readonly smsOrchestrationService: SmsOrchestrationService,
   ) {}
 
   async validateUser(username: string, pass: string): Promise<any> {
@@ -71,6 +71,12 @@ export class UserAuthService {
     });
     const otp = this.otpCreator.create();
     const hashOtp = await this.hashService.hash(otp);
+    const rawExpireMinutes = Number(process.env.EXP_OTP_TIME ?? "2");
+    const expireMinutes =
+      Number.isFinite(rawExpireMinutes) && rawExpireMinutes > 0
+        ? rawExpireMinutes
+        : 2;
+    const otpExpire = Date.now() + expireMinutes * 60 * 1000;
     if (!userExist) {
       await this.smsSender(otp, mobile);
       /// create otp request
@@ -90,9 +96,7 @@ export class UserAuthService {
         city: "",
         address: "",
         state: "",
-        otpExpire: new Date(
+        otpExpire,
-          new Date().getTime() + +process.env.EXP_OTP_TIME * 60 * 1000,
-        ).getTime(),
       });
       return new LoginDtoRs(newUser);
     }
@@ -105,9 +109,7 @@ export class UserAuthService {
         },
         {
           otp: hashOtp,
-          otpExpire: new Date(
+          otpExpire,
-            new Date().getTime() + +process.env.EXP_OTP_TIME * 60 * 1000,
-          ).getTime(),
         },
       );
       if (updateTokens) return new LoginDtoRs(userExist);
@@ -115,25 +117,19 @@ export class UserAuthService {
   }
 
   private async smsSender(otp: string, mobile: string) {
-    return this.smsManagerService
+    const ok = await this.smsOrchestrationService.sendAuthOtp(
-      .verifyLookUp({
+      mobile,
-        token: otp,
+      otp,
-        template: process.env.AUTH_SMS_TEMPLATE,
+      process.env.AUTH_SMS_TEMPLATE,
-        receptor: mobile,
-      })
-      .then((smsRes) => {
-        this.logger.log(
-          `${"phone : " + mobile + " " + ", status : " + smsRes["return"].status + ", otp : " + otp} `,
-        );
-      })
-      .catch((er) => {
-        this.logger.error(
-          `${"phone : " + mobile + " " + ", status : " + er["return"].status + ", otp : " + otp} `,
     );
+    if (!ok) {
       throw new HttpException(
         "auth sms send failed",
-          HttpStatus.INTERNAL_SERVER_ERROR,
+        HttpStatus.BAD_GATEWAY,
+      );
+    }
+    this.logger.log(
+      `Auth OTP SMS accepted by provider phone=${mobile} otp=${otp}`,
     );
-      });
   }
 }

src/auth/auth.module.ts

@@ -12,7 +12,7 @@ import { UsersModule } from "src/users/users.module";
 import { HashModule } from "src/utils/hash/hash.module";
 // import { MailModule } from "src/utils/mail/mail.module";
 import { OtpModule } from "src/utils/otp/otp.module";
-import { SmsManagerModule } from "src/utils/sms-manager/sms-manager.module";
+import { SmsOrchestrationModule } from "src/sms-orchestration/sms-orchestration.module";
 
 @Module({
   imports: [
@@ -22,7 +22,7 @@ import { SmsManagerModule } from "src/utils/sms-manager/sms-manager.module";
     HashModule,
     OtpModule,
     PassportModule,
-    SmsManagerModule,
+    SmsOrchestrationModule,
     JwtModule.register({
       signOptions: { expiresIn: "1h" },
       global: true,

src/auth/dto/actor/create-registrar.actor.dto.ts

@@ -0,0 +1,18 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { IsEmail, IsMongoId, IsString, MinLength } from "class-validator";
+
+export class CreateRegistrarDto {
+  @ApiProperty({ example: "registrar@sample.com" })
+  @IsEmail()
+  email: string;
+
+  @ApiProperty({ example: "securePassword123", minLength: 6 })
+  @IsString()
+  @MinLength(6)
+  password: string;
+
+  @ApiProperty({ example: "507f1f77bcf86cd799439011" })
+  @IsMongoId()
+  clientId: string;
+}
+

src/auth/guards/actor-local.guard.ts

@@ -44,6 +44,7 @@ export class LocalActorAuthGuard extends AuthGuard("actor") {
           RoleEnum.DAMAGE_EXPERT,
           RoleEnum.COMPANY,
           RoleEnum.FIELD_EXPERT,
+          RoleEnum.REGISTRAR,
         ].includes(payload.role)
       ) {
         throw new UnauthorizedException("User role is not authorized");

src/auth/guards/global.guard.ts

@@ -14,21 +14,21 @@ export class GlobalGuard implements CanActivate {
 
   async canActivate(context: ExecutionContext): Promise<boolean> {
     const request = context.switchToHttp().getRequest();
+
     const token = this.extractTokenFromHeader(request);
     if (!token) {
       throw new UnauthorizedException();
     }
+
     try {
       const payload = await this.jwtService.verifyAsync(token, {
         secret: `${process.env.SECRET}`,
       });
-      if (payload.role !== RoleEnum.USER) {
+
-        console.log(
+      if (payload.role !== RoleEnum.USER && payload.role !== RoleEnum.FIELD_EXPERT) {
-          "🚀 ~ GlobalGuard ~ canActivate ~ request.user.role:",
-          request.user.role,
-        );
         throw new UnauthorizedException();
       }
+
       request.user = payload;
       request.identity = request.user;
     } catch {

src/claim-request-management/claim-request-management.module.ts

@@ -6,6 +6,7 @@ import { RequestManagementModule } from "src/request-management/request-manageme
 import { UsersModule } from "src/users/users.module";
 import { ClaimRequestManagementController } from "./claim-request-management.controller";
 import { ClaimRequestManagementV2Controller } from "./claim-request-management.v2.controller";
+import { RegistrarClaimV1Controller } from "./registrar-claim.v1.controller";
 import { ClaimRequestManagementService } from "./claim-request-management.service";
 import { CarGreenCardDbService } from "./entites/db-service/car-green-card.db.service";
 import { ClaimRequestManagementDbService } from "./entites/db-service/claim-request-management.db.service";
@@ -85,7 +86,11 @@ import { JwtModule } from "@nestjs/jwt";
     ClaimRequiredDocumentDbService,
     ClaimAccessGuard,
   ],
-  controllers: [ClaimRequestManagementController, ClaimRequestManagementV2Controller],
+  controllers: [
+    ClaimRequestManagementController,
+    ClaimRequestManagementV2Controller,
+    RegistrarClaimV1Controller,
+  ],
   exports: [
     ClaimRequestManagementService,
     ClaimRequestManagementDbService,

src/claim-request-management/claim-request-management.v2.controller.ts

@@ -5,6 +5,7 @@ import {
   Param,
   Post,
   Patch,
+  Put,
   Body,
   UseGuards,
   Get,
@@ -25,15 +26,21 @@ import { SelectOuterPartsV2Dto, SelectOuterPartsV2ResponseDto } from "./dto/sele
 import { SelectOtherPartsV2Dto, SelectOtherPartsV2ResponseDto } from "./dto/select-other-parts-v2.dto";
 import { GetCaptureRequirementsV2ResponseDto } from "./dto/capture-requirements-v2.dto";
 import { UploadRequiredDocumentV2Dto, UploadRequiredDocumentV2ResponseDto } from "./dto/upload-document-v2.dto";
-import { CapturePartV2Dto, CapturePartV2ResponseDto } from "./dto/capture-part-v2.dto";
+import {
+  CapturePartV2Dto,
+  CapturePartV2ResponseDto,
+  VideoCaptureV2ResponseDto,
+} from "./dto/capture-part-v2.dto";
 import { GetMyClaimsV2ResponseDto } from "./dto/my-claims-v2.dto";
 import { ClaimDetailsV2ResponseDto } from "./dto/claim-details-v2.dto";
+import { UserObjectionV2Dto } from "./dto/user-objection-v2.dto";
+import { UserRatingDto } from "./dto/user-rating.dto";
 
 @ApiTags("claim-request-management (v2)")
 @Controller("v2/claim-request-management")
 @ApiBearerAuth()
 @UseGuards(GlobalGuard, RolesGuard)
-@Roles(RoleEnum.USER)
+@Roles(RoleEnum.USER, RoleEnum.FIELD_EXPERT)
 export class ClaimRequestManagementV2Controller {
   constructor(
     private readonly claimRequestManagementService: ClaimRequestManagementService,
@@ -51,7 +58,7 @@ export class ClaimRequestManagementV2Controller {
   })
   async getMyClaims(@CurrentUser() user: any): Promise<GetMyClaimsV2ResponseDto> {
     try {
-      return await this.claimRequestManagementService.getMyClaimsV2(user.sub);
+      return await this.claimRequestManagementService.getMyClaimsV2(user.sub, user);
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
@@ -68,7 +75,8 @@ export class ClaimRequestManagementV2Controller {
   })
   @ApiOperation({
     summary: "Get Claim Details (V2)",
-    description: "Get full details of a claim request. Only the claim owner can access.",
+    description:
+      "Get claim details for current actor. USER receives only minimal own-needed payload (no extra owner/security fields). FIELD_EXPERT keeps full view for expert workflows.",
   })
   @ApiResponse({
     status: 200,
@@ -91,6 +99,7 @@ export class ClaimRequestManagementV2Controller {
       return await this.claimRequestManagementService.getClaimDetailsV2(
         claimRequestId,
         user.sub,
+        user,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -100,6 +109,120 @@ export class ClaimRequestManagementV2Controller {
     }
   }
 
+  /**
+   * V2: Acknowledge a damage-expert resend that only contains instructions (no extra documents or part photos).
+   */
+  @Post("request/:claimRequestId/expert-resend/acknowledge")
+  @ApiOperation({
+    summary: "Acknowledge expert resend (instructions only)",
+    description:
+      "Use when `workflow.currentStep` is USER_EXPERT_RESEND and the expert did not list any `resendDocuments` or `resendCarParts`. " +
+      "Returns the claim to WAITING_FOR_DAMAGE_EXPERT. If documents or parts were requested, upload them via the existing upload/capture endpoints instead.",
+  })
+  @ApiParam({ name: "claimRequestId" })
+  @ApiResponse({ status: 200, description: "Claim returned to expert queue" })
+  @ApiResponse({ status: 400, description: "Resend requires uploads or wrong step" })
+  async acknowledgeExpertResend(
+    @Param("claimRequestId") claimRequestId: string,
+    @CurrentUser() user: any,
+  ) {
+    try {
+      return await this.claimRequestManagementService.acknowledgeExpertResendInstructionsV2(
+        claimRequestId,
+        user.sub,
+        user,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to acknowledge expert resend",
+      );
+    }
+  }
+
+  /**
+   * V2: User objection after expert resend (same intent as v1 PUT …/request/resend/:id/objection).
+   */
+  @Put("request/:claimRequestId/objection")
+  @ApiOperation({
+    summary: "Submit user objection (V2)",
+    description:
+      "After the damage expert submits a resend request (`damageExpertResend`), the owner may dispute priced parts " +
+      "and/or propose additional damaged parts. Stores a structured payload on `evaluation.objection`, merges " +
+      "`newParts` into `damage.selectedParts`, and moves the case back to `WAITING_FOR_DAMAGE_EXPERT` for re-review.",
+  })
+  @ApiParam({
+    name: "claimRequestId",
+    description: "The claim case ID (MongoDB ObjectId)",
+    example: "507f1f77bcf86cd799439011",
+  })
+  @ApiBody({ type: UserObjectionV2Dto })
+  @ApiResponse({ status: 200, description: "Objection stored" })
+  @ApiResponse({ status: 400, description: "No active resend or empty payload" })
+  @ApiResponse({ status: 403, description: "Not the claim owner" })
+  @ApiResponse({ status: 404, description: "Claim not found" })
+  @ApiResponse({ status: 409, description: "Objection already submitted" })
+  async submitUserObjectionV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: UserObjectionV2Dto,
+    @CurrentUser() user: any,
+  ) {
+    try {
+      return await this.claimRequestManagementService.handleUserObjectionV2(
+        claimRequestId,
+        body,
+        user.sub,
+        user,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit objection",
+      );
+    }
+  }
+
+  /**
+   * V2: User satisfaction rating after the claim case is completed (same intent as v1 PUT …/request/:id/user-rating).
+   */
+  @Put("request/:claimRequestId/user-rating")
+  @ApiOperation({
+    summary: "Submit user satisfaction rating (V2)",
+    description:
+      "Only the claim owner (damaged party) may submit. Allowed when `status` is `COMPLETED`. " +
+      "Stores scores on `ClaimCase.userRating` (0–5). One submission per case.",
+  })
+  @ApiParam({
+    name: "claimRequestId",
+    description: "The claim case ID (MongoDB ObjectId)",
+    example: "507f1f77bcf86cd799439011",
+  })
+  @ApiBody({ type: UserRatingDto })
+  @ApiResponse({ status: 200, description: "Rating saved" })
+  @ApiResponse({ status: 400, description: "Claim not completed or invalid scores" })
+  @ApiResponse({ status: 403, description: "Not the claim owner" })
+  @ApiResponse({ status: 404, description: "Claim not found" })
+  @ApiResponse({ status: 409, description: "Rating already submitted" })
+  async addUserRatingV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() ratingDto: UserRatingDto,
+    @CurrentUser() user: any,
+  ) {
+    try {
+      return await this.claimRequestManagementService.addUserRatingV2(
+        claimRequestId,
+        ratingDto,
+        user.sub,
+        user,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to save rating",
+      );
+    }
+  }
+
   @Post("create-from-blame/:blameRequestId")
   @ApiParam({
     name: "blameRequestId",
@@ -231,6 +354,7 @@ export class ClaimRequestManagementV2Controller {
         claimRequestId,
         body,
         user.sub,
+        user,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -252,13 +376,14 @@ export class ClaimRequestManagementV2Controller {
 **Workflow Step:** SELECT_OTHER_PARTS (Step 3 of Claim)
 
 **Purpose:** User selects non-body damaged parts and provides bank information for payment.
+Optional: upload car green card file in the same step.
 
 **Validations:**
 - Claim must exist
 - User must be the claim owner (damaged party from blame case)
 - Current workflow step must be SELECT_OTHER_PARTS
 - Bank information must not have been submitted previously
-- Sheba number must be exactly 24 digits
+- Sheba (sheba) accepted as IR + 24 digits or only 24 digits
 - National code must be exactly 10 digits
 
 **Valid Other Parts (Optional):**
@@ -267,8 +392,8 @@ export class ClaimRequestManagementV2Controller {
 - headlight, taillight, mirror, glass
 
 **After Success:**
-- Workflow moves to: UPLOAD_REQUIRED_DOCUMENTS (Step 4)
+- Workflow moves to: CAPTURE_PART_DAMAGES (Step 4)
-- User can proceed to upload required documents
+- User captures car angles and damaged-part photos, then uploads required documents (Step 5)
     `,
   })
   @ApiParam({
@@ -276,42 +401,38 @@ export class ClaimRequestManagementV2Controller {
     description: "The claim case ID (MongoDB ObjectId)",
     example: "507f1f77bcf86cd799439011",
   })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/claim-required-document",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `other-parts-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
   @ApiBody({
-    type: SelectOtherPartsV2Dto,
+    description:
-    description: "Other parts selection and bank information",
+      "Other parts + bank information. Use `sheba` and `nationalCodeOfInsurer` like THIRD_PARTY flow. Optional file can be uploaded as car green card.",
-    examples: {
+    schema: {
-      example1: {
+      type: "object",
-        summary: "Only bank info (no other parts damaged)",
+      properties: {
-        value: {
+        otherParts: {
-          otherParts: [],
+          oneOf: [
-          shebaNumber: "123456789012345678901234",
+            { type: "array", items: { type: "string" } },
-          nationalCodeOfOwner: "1234567890",
+            { type: "string", description: "JSON string array for multipart" },
-        },
+          ],
-      },
+          example: ["engine", "suspension"],
-      example2: {
-        summary: "Engine and suspension damage",
-        value: {
-          otherParts: ["engine", "suspension"],
-          shebaNumber: "123456789012345678901234",
-          nationalCodeOfOwner: "1234567890",
-        },
-      },
-      example3: {
-        summary: "Multiple systems damaged",
-        value: {
-          otherParts: ["engine", "brake_system", "electrical", "headlight"],
-          shebaNumber: "123456789012345678901234",
-          nationalCodeOfOwner: "1234567890",
-        },
-      },
-      example4: {
-        summary: "Lighting and glass damage",
-        value: {
-          otherParts: ["headlight", "taillight", "mirror", "glass"],
-          shebaNumber: "123456789012345678901234",
-          nationalCodeOfOwner: "1234567890",
         },
+        sheba: { type: "string", example: "IR123456789012345678901234" },
+        nationalCodeOfInsurer: { type: "string", example: "1234567890" },
+        file: { type: "string", format: "binary" },
       },
+      required: ["sheba", "nationalCodeOfInsurer"],
     },
   })
   @ApiResponse({
@@ -339,12 +460,15 @@ export class ClaimRequestManagementV2Controller {
     @Param("claimRequestId") claimRequestId: string,
     @Body() body: SelectOtherPartsV2Dto,
     @CurrentUser() user: any,
+    @UploadedFile() file?: Express.Multer.File,
   ): Promise<SelectOtherPartsV2ResponseDto> {
     try {
       return await this.claimRequestManagementService.selectOtherPartsV2(
         claimRequestId,
         body,
         user.sub,
+        user,
+        file,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -369,6 +493,8 @@ export class ClaimRequestManagementV2Controller {
 - Damaged parts (based on selected outer parts)
 
 Returns status of each item (uploaded/captured or not).
+
+**V2 order:** Complete angles and part photos first, then required documents.
     `,
   })
   @ApiParam({
@@ -397,6 +523,7 @@ Returns status of each item (uploaded/captured or not).
       return await this.claimRequestManagementService.getCaptureRequirementsV2(
         claimRequestId,
         user.sub,
+        user,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -430,20 +557,19 @@ Returns status of each item (uploaded/captured or not).
   )
   @ApiConsumes("multipart/form-data")
   @ApiOperation({
-    summary: "Upload Required Document (V2 - Step 4)",
+    summary: "Upload Required Document (V2 - Step 5)",
     description: `
-**Workflow Step:** UPLOAD_REQUIRED_DOCUMENTS (Step 4 of Claim)
+**Workflow Step:** UPLOAD_REQUIRED_DOCUMENTS (Step 5 of Claim)
 
-**Upload one of the 13 required documents:**
+**Upload one of the required documents** (12 for THIRD_PARTY; CAR_BODY may require fewer — see capture-requirements):
-- car_green_card
 - damaged_driving_license_front/back
 - damaged_chassis_number, damaged_engine_photo
 - damaged_car_card_front/back, damaged_metal_plate
-- guilty_driving_license_front/back
+- guilty_driving_license_front/back, guilty_car_card_front/back, guilty_metal_plate (THIRD_PARTY)
-- guilty_car_card_front/back, guilty_metal_plate
 
-**When all 13 documents are uploaded:**
+**When all required documents are uploaded:** Workflow moves to USER_SUBMISSION_COMPLETE and the claim is ready for damage expert review.
-- Workflow automatically moves to: CAPTURE_PART_DAMAGES (Step 5)
+
+**Field expert IN_PERSON:** Same endpoint; use with claim created from expert-initiated IN_PERSON blame to upload documents on behalf of the damaged party.
     `,
   })
   @ApiParam({
@@ -459,7 +585,6 @@ Returns status of each item (uploaded/captured or not).
         documentKey: {
           type: "string",
           enum: [
-            "car_green_card",
             "damaged_driving_license_front",
             "damaged_driving_license_back",
             "damaged_chassis_number",
@@ -473,7 +598,7 @@ Returns status of each item (uploaded/captured or not).
             "guilty_car_card_back",
             "guilty_metal_plate",
           ],
-          example: "car_green_card",
+          example: "damaged_driving_license_front",
         },
         file: {
           type: "string",
@@ -507,6 +632,7 @@ Returns status of each item (uploaded/captured or not).
         body,
         file,
         user.sub,
+        user,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -538,15 +664,17 @@ Returns status of each item (uploaded/captured or not).
   )
   @ApiConsumes("multipart/form-data")
   @ApiOperation({
-    summary: "Capture Car Angle or Damaged Part (V2 - Step 5)",
+    summary: "Capture Car Angle or Damaged Part (V2 - Step 4)",
     description: `
-**Workflow Step:** CAPTURE_PART_DAMAGES (Step 5 of Claim)
+**Workflow Step:** CAPTURE_PART_DAMAGES (Step 4 of Claim)
 
 **Capture types:**
 1. **angle**: Car angles (front, back, left, right) - 4 required
 2. **part**: Damaged parts based on selectedParts from Step 2
 
-**All captures must be completed before user can submit claim.**
+**When all captures are complete:** Workflow moves to UPLOAD_REQUIRED_DOCUMENTS (Step 5).
+
+**Field expert IN_PERSON:** Same endpoint; use with claim created from expert-initiated IN_PERSON blame to capture photos on behalf of the damaged party.
     `,
   })
   @ApiParam({
@@ -598,6 +726,7 @@ Returns status of each item (uploaded/captured or not).
         body,
         file,
         user.sub,
+        user,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -606,4 +735,129 @@ Returns status of each item (uploaded/captured or not).
       );
     }
   }
+
+  /**
+   * V2: Upload repair factor for a part (same intent as v1 PATCH …/request/reply/:claimRequestId/:partId/upload-factor).
+   */
+  @Patch("request/reply/:claimRequestId/:partId/upload-factor")
+  @ApiConsumes("multipart/form-data")
+  @ApiOperation({
+    summary: "Upload factor file for a priced part (V2)",
+    description:
+      "Use when the damage expert reply marks `factorNeeded: true` for this `partId`. " +
+      "Stores file in `claim-factors-image`, sets `factorLink` / `factorStatus` on the matching part in " +
+      "`evaluation.damageExpertReply` or `evaluation.damageExpertReplyFinal`. " +
+      "Requires claim `claimStatus` NEEDS_REVISION or UNDER_REVIEW.",
+  })
+  @ApiParam({ name: "claimRequestId", description: "Claim case ID" })
+  @ApiParam({ name: "partId", description: "Part id from expert reply" })
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: {
+        file: { type: "string", format: "binary" },
+      },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("file", {
+      storage: diskStorage({
+        destination: "./files/claim-factors",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          callback(null, `-${unique}-${file.originalname}`);
+        },
+      }),
+      limits: { fileSize: 10 * 1024 * 1024 },
+    }),
+  )
+  async uploadFactorForPartV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Param("partId") partId: string,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() user: any,
+  ) {
+    try {
+      return await this.claimRequestManagementService.uploadClaimFactorV2(
+        claimRequestId,
+        partId,
+        file,
+        user.sub,
+        user,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to upload factor",
+      );
+    }
+  }
+
+  /**
+   * V2 API: Upload car walk-around video (same behavior as v1 PATCH claim-request-management/car-capture/:id)
+   */
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: {
+        file: { type: "string", format: "binary" },
+      },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 50 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/car-capture-videos/",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const filename = `claim-video-${unique}${ex}`;
+          callback(null, filename);
+        },
+      }),
+    }),
+  )
+  @ApiConsumes("multipart/form-data")
+  @Patch("car-capture/:claimRequestId")
+  @ApiOperation({
+    summary: "Upload car walk-around video (V2)",
+    description:
+      "Multipart upload of the car capture video during CAPTURE_PART_DAMAGES. " +
+      "Stores file metadata in `claim-video-capture` and sets `ClaimCase.media.videoCaptureId`. " +
+      "Only one video per claim; path is stored on the video document (not duplicated on the case).",
+  })
+  @ApiParam({
+    name: "claimRequestId",
+    description: "The claim case ID (MongoDB ObjectId)",
+    example: "507f1f77bcf86cd799439011",
+  })
+  @ApiResponse({
+    status: 200,
+    description: "Video uploaded successfully",
+    type: VideoCaptureV2ResponseDto,
+  })
+  @ApiResponse({ status: 400, description: "Wrong workflow step or missing file" })
+  @ApiResponse({ status: 403, description: "Not the claim owner" })
+  @ApiResponse({ status: 404, description: "Claim not found" })
+  @ApiResponse({ status: 409, description: "Video already uploaded" })
+  async captureVideoCaptureV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @UploadedFile("file") file: Express.Multer.File,
+    @CurrentUser() user: any,
+  ): Promise<VideoCaptureV2ResponseDto> {
+    try {
+      return await this.claimRequestManagementService.setVideoCaptureV2(
+        claimRequestId,
+        file,
+        user.sub,
+        user,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to upload car capture video",
+      );
+    }
+  }
 }

src/claim-request-management/dto/capture-part-v2.dto.ts

@@ -1,4 +1,4 @@
-import { ApiProperty } from '@nestjs/swagger';
+import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
 import { IsEnum, IsNotEmpty, IsString } from 'class-validator';
 import { CarAngle } from 'src/Types&Enums/claim-request-management/required-document-type.enum';
 
@@ -78,4 +78,32 @@ export class CapturePartV2ResponseDto {
     example: 'Angle captured successfully. 6 captures remaining.',
   })
   message: string;
+
+  @ApiPropertyOptional({
+    description: 'True when expert-requested part resends are complete and the claim returned to the expert queue.',
+  })
+  expertResendComplete?: boolean;
+}
+
+/**
+ * Response DTO for car walk-around video upload (V2)
+ */
+export class VideoCaptureV2ResponseDto {
+  @ApiProperty({
+    description: 'Claim case ID',
+    example: '507f1f77bcf86cd799439011',
+  })
+  claimRequestId: string;
+
+  @ApiProperty({
+    description: 'ID of the stored video document (claim-video-capture)',
+    example: '507f1f77bcf86cd799439012',
+  })
+  videoId: string;
+
+  @ApiProperty({
+    description: 'Success message',
+    example: 'Video capture uploaded successfully.',
+  })
+  message: string;
 }

src/claim-request-management/dto/claim-details-v2.dto.ts

@@ -1,5 +1,20 @@
 import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
 
+/** Active damage-expert resend request (owner must upload or acknowledge). */
+export class ExpertResendDetailsV2Dto {
+  @ApiPropertyOptional()
+  resendDescription?: string;
+
+  @ApiPropertyOptional({ type: [String] })
+  resendDocuments?: string[];
+
+  @ApiPropertyOptional({ type: [Object] })
+  resendCarParts?: Array<{ key?: string; label_fa?: string; label_en?: string }>;
+
+  @ApiPropertyOptional({ description: 'Set when the owner satisfied the resend request' })
+  fulfilledAt?: Date;
+}
+
 export class ClaimDetailsV2ResponseDto {
   @ApiProperty({ description: 'Claim case ID' })
   claimRequestId: string;
@@ -54,8 +69,8 @@ export class ClaimDetailsV2ResponseDto {
     nationalCodeOfOwner?: string;
   };
 
-  @ApiPropertyOptional({ description: 'Required documents status' })
+  @ApiPropertyOptional({ description: 'Required documents status (link instead of id)' })
-  requiredDocuments?: Record<string, { uploaded: boolean; fileId?: string }>;
+  requiredDocuments?: Record<string, { uploaded: boolean; fileUrl?: string }>;
 
   @ApiPropertyOptional({ description: 'Car angles captured' })
   carAngles?: Record<string, { captured: boolean; url?: string }>;
@@ -63,6 +78,21 @@ export class ClaimDetailsV2ResponseDto {
   @ApiPropertyOptional({ description: 'Damaged parts captured' })
   damagedParts?: Record<string, { captured: boolean; url?: string }>;
 
+  @ApiPropertyOptional({
+    description:
+      'Damage expert resend instructions and progress (when status is WAITING_FOR_USER_RESEND).',
+  })
+  expertResend?: ExpertResendDetailsV2Dto;
+
+  @ApiPropertyOptional({ description: 'User satisfaction rating (if submitted)' })
+  userRating?: {
+    progressSpeed: number;
+    registrationEase: number;
+    overallEvaluation: number;
+    comment?: string;
+    createdAt?: Date;
+  };
+
   @ApiProperty({ description: 'Created at' })
   createdAt: string;
 

src/claim-request-management/dto/select-other-parts-v2.dto.ts

@@ -41,34 +41,43 @@ export class SelectOtherPartsV2Dto {
   otherParts?: OtherCarPart[];
 
   @ApiProperty({
-    description: 'Sheba number (IBAN) for payment - 24 digits without IR prefix',
+    description: 'Sheba number (IBAN). Accepted: IR + 24 digits OR only 24 digits',
+    example: 'IR123456789012345678901234',
+  })
+  @IsNotEmpty({ message: 'sheba is required' })
+  @IsString({ message: 'sheba must be a string' })
+  sheba: string;
+
+  @ApiPropertyOptional({
+    description: 'Legacy alias of sheba for backward compatibility',
     example: '123456789012345678901234',
-    pattern: '^[0-9]{24}$',
-    minLength: 24,
-    maxLength: 24,
   })
-  @IsNotEmpty({ message: 'Sheba number is required' })
+  @IsOptional()
-  @IsString({ message: 'Sheba number must be a string' })
+  @IsString()
-  @Length(24, 24, { message: 'Sheba number must be exactly 24 digits' })
+  shebaNumber?: string;
-  @Matches(/^[0-9]{24}$/, {
-    message: 'Sheba number must contain exactly 24 digits (without IR prefix)',
-  })
-  shebaNumber: string;
 
   @ApiProperty({
-    description: 'National code of the owner - 10 digits',
+    description: 'National code of insurer/owner - 10 digits',
     example: '1234567890',
     pattern: '^[0-9]{10}$',
     minLength: 10,
     maxLength: 10,
   })
-  @IsNotEmpty({ message: 'National code of owner is required' })
+  @IsNotEmpty({ message: 'nationalCodeOfInsurer is required' })
   @IsString({ message: 'National code must be a string' })
   @Length(10, 10, { message: 'National code must be exactly 10 digits' })
   @Matches(/^[0-9]{10}$/, {
     message: 'National code must contain exactly 10 digits',
   })
-  nationalCodeOfOwner: string;
+  nationalCodeOfInsurer: string;
+
+  @ApiPropertyOptional({
+    description: 'Legacy alias for backward compatibility',
+    example: '1234567890',
+  })
+  @IsOptional()
+  @IsString()
+  nationalCodeOfOwner?: string;
 }
 
 /**
@@ -108,19 +117,20 @@ export class SelectOtherPartsV2ResponseDto {
 
   @ApiProperty({
     description: 'Current workflow step',
-    example: 'UPLOAD_REQUIRED_DOCUMENTS',
+    example: 'CAPTURE_PART_DAMAGES',
   })
   currentStep: string;
 
   @ApiProperty({
     description: 'Next possible workflow step',
-    example: 'CAPTURE_PART_DAMAGES',
+    example: 'UPLOAD_REQUIRED_DOCUMENTS',
   })
   nextStep: string;
 
   @ApiProperty({
     description: 'Success message',
-    example: 'Other parts and bank information saved successfully. Please proceed to upload required documents.',
+    example:
+      'Other parts and bank information saved successfully. Please capture car angles and damaged parts, then upload required documents.',
   })
   message: string;
 }

src/claim-request-management/dto/upload-document-v2.dto.ts

@@ -1,4 +1,4 @@
-import { ApiProperty } from '@nestjs/swagger';
+import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
 import { IsEnum, IsNotEmpty, IsString } from 'class-validator';
 import { ClaimRequiredDocumentType } from 'src/Types&Enums/claim-request-management/required-document-type.enum';
 
@@ -64,4 +64,9 @@ export class UploadRequiredDocumentV2ResponseDto {
     example: 'Document uploaded successfully. 12 documents remaining.',
   })
   message: string;
+
+  @ApiPropertyOptional({
+    description: 'True when the owner finished every damage-expert resend requirement and the claim is back in the expert queue.',
+  })
+  expertResendComplete?: boolean;
 }

src/claim-request-management/dto/user-objection-v2.dto.ts

@@ -0,0 +1,24 @@
+import { ApiPropertyOptional } from "@nestjs/swagger";
+import { Type } from "class-transformer";
+import { IsArray, IsOptional, ValidateNested } from "class-validator";
+import { NewPartDto, UserObjectionPartDto } from "./user-objection.dto";
+
+/**
+ * V2 user objection body — same shape as v1 {@link import("./user-objection.dto").UserObjectionDto}
+ * with nested validation enabled for the v2 controller pipeline.
+ */
+export class UserObjectionV2Dto {
+  @ApiPropertyOptional({ type: [UserObjectionPartDto] })
+  @IsOptional()
+  @IsArray()
+  @ValidateNested({ each: true })
+  @Type(() => UserObjectionPartDto)
+  objectionParts?: UserObjectionPartDto[];
+
+  @ApiPropertyOptional({ type: [NewPartDto] })
+  @IsOptional()
+  @IsArray()
+  @ValidateNested({ each: true })
+  @Type(() => NewPartDto)
+  newParts?: NewPartDto[];
+}

src/claim-request-management/entites/db-service/claim-case.db.service.ts

@@ -29,6 +29,16 @@ export class ClaimCaseDbService {
     return this.claimCaseModel.findByIdAndUpdate(id, update, { new: true });
   }
 
+  async findOneAndUpdate(
+    filter: FilterQuery<ClaimCase>,
+    update: any,
+    options?: { new?: boolean },
+  ): Promise<ClaimCaseDocument | null> {
+    return this.claimCaseModel.findOneAndUpdate(filter, update, {
+      new: options?.new !== false,
+    });
+  }
+
   async find(
     filter: FilterQuery<ClaimCase>,
     options?: { lean?: boolean; select?: string },

src/claim-request-management/entites/schema/claim-case.evaluation.schema.ts

@@ -1,5 +1,9 @@
 import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
 import { Schema as MongooseSchema, Types } from "mongoose";
+import {
+  ExpertProfileSnapshot,
+  ExpertProfileSnapshotSchema,
+} from "src/request-management/entities/schema/expert-profile-snapshot.schema";
 import { FactorStatus } from "src/Types&Enums/claim-request-management/factor-status.enum";
 import { UserReplyEnum } from "src/Types&Enums/claim-request-management/userReply.enum";
 
@@ -8,8 +12,12 @@ export class ClaimPartPricing {
   @Prop({ type: String })
   partId: string;
 
-  @Prop({ type: String })
+  /**
-  carPartDamage?: string;
+   * Legacy string or structured `{ part, side }` from expert reply DTOs (V1/V2).
+   * Must be Mixed — objects cannot cast to String.
+   */
+  @Prop({ type: MongooseSchema.Types.Mixed })
+  carPartDamage?: string | { part?: string; side?: string };
 
   @Prop({ type: String })
   typeOfDamage?: string;
@@ -23,8 +31,9 @@ export class ClaimPartPricing {
   @Prop({ type: MongooseSchema.Types.Mixed })
   totalPayment?: string | number;
 
+  /** V1/V2: string/number legacy, or `{ option, price?, branchId? }` after expert normalization. */
   @Prop({ type: MongooseSchema.Types.Mixed })
-  daghi?: string | number;
+  daghi?: string | number | Record<string, unknown>;
 
   @Prop({ type: Boolean, default: false })
   factorNeeded?: boolean;
@@ -83,12 +92,17 @@ export class ClaimExpertReply {
 
   @Prop({ type: ClaimUserCommentSchema })
   userComment?: ClaimUserComment;
+
+  /** Damage expert profile at reply time (from `damage-expert` collection). */
+  @Prop({ type: ExpertProfileSnapshotSchema })
+  expertProfileSnapshot?: ExpertProfileSnapshot;
 }
 export const ClaimExpertReplySchema =
   SchemaFactory.createForClass(ClaimExpertReply);
 
+/** One line item the user disputes on an expert-priced part */
 @Schema({ _id: false })
-export class ClaimUserObjection {
+export class ClaimUserObjectionPart {
   @Prop({ type: String, required: true })
   partId: string;
 
@@ -103,9 +117,47 @@ export class ClaimUserObjection {
 
   @Prop({ type: String })
   typeOfDamage?: string;
+
+  @Prop({ type: String })
+  carPartDamage?: string;
+
+  @Prop({ type: String })
+  side?: string;
 }
-export const ClaimUserObjectionSchema =
+export const ClaimUserObjectionPartSchema =
-  SchemaFactory.createForClass(ClaimUserObjection);
+  SchemaFactory.createForClass(ClaimUserObjectionPart);
+
+@Schema({ _id: false })
+export class ClaimUserObjectionNewPart {
+  @Prop({ type: String })
+  partId?: string;
+
+  @Prop({ type: String, required: true })
+  partName: string;
+
+  @Prop({ type: String })
+  side?: string;
+}
+export const ClaimUserObjectionNewPartSchema =
+  SchemaFactory.createForClass(ClaimUserObjectionNewPart);
+
+/**
+ * Full user objection payload (matches v1 DTO: objectionParts + newParts).
+ * Stored on {@link ClaimEvaluation.objection}.
+ */
+@Schema({ _id: false })
+export class ClaimUserObjectionPayload {
+  @Prop({ type: [ClaimUserObjectionPartSchema], default: [] })
+  objectionParts?: ClaimUserObjectionPart[];
+
+  @Prop({ type: [ClaimUserObjectionNewPartSchema], default: [] })
+  newParts?: ClaimUserObjectionNewPart[];
+
+  @Prop({ type: Date, default: () => new Date() })
+  submittedAt?: Date;
+}
+export const ClaimUserObjectionPayloadSchema =
+  SchemaFactory.createForClass(ClaimUserObjectionPayload);
 
 @Schema({ _id: false })
 export class ClaimResendRequest {
@@ -117,6 +169,14 @@ export class ClaimResendRequest {
 
   @Prop({ type: [MongooseSchema.Types.Mixed], default: [] })
   resendCarParts?: any[];
+
+  /** Set when the owner has satisfied every requested document/part (or acknowledged description-only resend). */
+  @Prop({ type: Date })
+  fulfilledAt?: Date;
+
+  /** Damage expert profile when resend was requested (`damage-expert` collection). */
+  @Prop({ type: ExpertProfileSnapshotSchema })
+  expertProfileSnapshot?: ExpertProfileSnapshot;
 }
 export const ClaimResendRequestSchema =
   SchemaFactory.createForClass(ClaimResendRequest);
@@ -182,8 +242,8 @@ export class ClaimEvaluation {
   @Prop({ type: ClaimResendRequestSchema })
   damageExpertResend?: ClaimResendRequest | null;
 
-  @Prop({ type: ClaimUserObjectionSchema })
+  @Prop({ type: ClaimUserObjectionPayloadSchema })
-  objection?: ClaimUserObjection;
+  objection?: ClaimUserObjectionPayload;
 
   @Prop({ type: ClaimUserResendPayloadSchema })
   userResendDocuments?: ClaimUserResendPayload;
@@ -196,6 +256,14 @@ export class ClaimEvaluation {
 
   @Prop({ type: ClaimPriceDropSchema })
   priceDrop?: ClaimPriceDrop;
+
+  /** Damage expert profile at last factor validation (`damage-expert` collection). */
+  @Prop({ type: ExpertProfileSnapshotSchema })
+  factorValidationExpertProfileSnapshot?: ExpertProfileSnapshot;
+
+  /** Damage expert profile when in-person visit was requested (`damage-expert` collection). */
+  @Prop({ type: ExpertProfileSnapshotSchema })
+  inPersonVisitExpertProfileSnapshot?: ExpertProfileSnapshot;
 }
 export const ClaimEvaluationSchema =
   SchemaFactory.createForClass(ClaimEvaluation);

src/claim-request-management/entites/schema/claim-case.identity.schema.ts

@@ -50,6 +50,9 @@ export class ClaimOwner {
 
   @Prop({ type: String })
   fullName?: string;
+
+  @Prop({ type: Types.ObjectId })
+  clientId: Types.ObjectId;
 }
 export const ClaimOwnerSchema = SchemaFactory.createForClass(ClaimOwner);
 

src/claim-request-management/entites/schema/claim-case.workflow.schema.ts

@@ -1,6 +1,10 @@
 import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
 import { Types } from "mongoose";
 import { ClaimWorkflowStep } from "src/Types&Enums/claim-request-management/claim-workflow-steps.enum";
+import {
+  ExpertProfileSnapshot,
+  ExpertProfileSnapshotSchema,
+} from "src/request-management/entities/schema/expert-profile-snapshot.schema";
 
 @Schema({ _id: false })
 export class ClaimActorLock {
@@ -12,6 +16,10 @@ export class ClaimActorLock {
 
   @Prop({ type: String, default: "damage_expert" })
   actorRole: "damage_expert" | "expert" | "admin";
+
+  /** Damage expert profile when lock was taken (`damage-expert` collection). */
+  @Prop({ type: ExpertProfileSnapshotSchema })
+  expertProfileSnapshot?: ExpertProfileSnapshot;
 }
 export const ClaimActorLockSchema = SchemaFactory.createForClass(ClaimActorLock);
 

src/claim-request-management/entites/schema/claim-cases.schema.ts

@@ -26,6 +26,7 @@ import {
   ClaimCaseSnapshotSchema,
 } from "./claim-case.snapshot.schema";
 import { ClaimWorkflow, ClaimWorkflowSchema } from "./claim-case.workflow.schema";
+import { UserClaimRating } from "./claim-request-management.schema";
 
 @Schema({ _id: false })
 export class RequiredDocumentRef {
@@ -75,6 +76,12 @@ export class ClaimCase {
   @Prop({ type: String, enum: ClaimStatus, default: ClaimStatus.PENDING })
   claimStatus: ClaimStatus;
 
+  /**
+   * Set while the linked blame file is in WAITING_FOR_DOCUMENT_RESEND so the claim flow can block or message the user.
+   */
+  @Prop({ default: false })
+  blameDocumentResendPending?: boolean;
+
   /**
    * Link to the blame case that originated this claim.
    * IMPORTANT: this is intentionally ONLY an id reference (no embedded blame file).
@@ -133,6 +140,15 @@ export class ClaimCase {
   @Prop({ type: [HistoryEventSchema], default: [] })
   history?: HistoryEvent[];
 
+  /**
+   * User satisfaction rating (damaged party), after the case is completed.
+   */
+  @Prop({ type: UserClaimRating, required: false })
+  userRating?: UserClaimRating;
+
+  @Prop({ type: Types.ObjectId, index: true })
+  createdByRegistrarId?: Types.ObjectId;
+
   /**
    * Legacy fields kept optional to simplify progressive migration.
    * If you choose to migrate later, we can remove these.

src/claim-request-management/entites/schema/claim-request-management.schema.ts

@@ -122,6 +122,10 @@ export class SubmitReply {
 
   @Prop()
   userComment?: UserComment;
+
+  /** Damage expert profile at reply time (`damage-expert` collection). */
+  @Prop({ type: Object })
+  expertProfileSnapshot?: Record<string, string | undefined>;
 }
 
 export class ActorLockDetails {
@@ -130,6 +134,10 @@ export class ActorLockDetails {
 
   @Prop({ type: Types.ObjectId })
   actorId?: Types.ObjectId;
+
+  /** Damage expert profile when lock was taken (`damage-expert` collection). */
+  @Prop({ type: Object })
+  expertProfileSnapshot?: Record<string, string | undefined>;
 }
 
 export class ResendCarPartsDto {
@@ -149,6 +157,10 @@ export class ClaimSubmitResend {
 
   @Prop({ required: true })
   resendCarParts: ResendCarPartsDto[];
+
+  /** Damage expert profile when resend was requested (`damage-expert` collection). */
+  @Prop({ type: Object })
+  expertProfileSnapshot?: Record<string, string | undefined>;
 }
 
 export class UserResendDocuments {
@@ -360,6 +372,14 @@ export class ClaimRequestManagementModel {
   @Prop({ type: UserClaimRating, required: false })
   userRating?: UserClaimRating;
 
+  /** Latest damage expert profile when validating repair factors (V1). */
+  @Prop({ type: Object })
+  factorValidationExpertProfileSnapshot?: Record<string, string | undefined>;
+
+  /** Damage expert profile when in-person visit was requested (V1). */
+  @Prop({ type: Object })
+  damageExpertInPersonVisitProfileSnapshot?: Record<string, string | undefined>;
+
   @Prop({ type: String, required: false })
   visitLocation?: string;
 

src/claim-request-management/registrar-claim.v1.controller.ts

@@ -0,0 +1,135 @@
+import { Body, Controller, Get, Param, Patch, Post, UploadedFile, UseGuards, UseInterceptors } from "@nestjs/common";
+import { FileInterceptor } from "@nestjs/platform-express";
+import { diskStorage } from "multer";
+import { extname } from "path";
+import { ApiBearerAuth, ApiBody, ApiConsumes, ApiOperation, ApiParam, ApiTags } from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { SelectOuterPartsV2Dto } from "./dto/select-outer-parts-v2.dto";
+import { SelectOtherPartsV2Dto } from "./dto/select-other-parts-v2.dto";
+import { UploadRequiredDocumentV2Dto } from "./dto/upload-document-v2.dto";
+import { CapturePartV2Dto } from "./dto/capture-part-v2.dto";
+import { ClaimRequestManagementService } from "./claim-request-management.service";
+
+@ApiTags("registrar-claim (v1)")
+@Controller("registrar-claim")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.REGISTRAR)
+export class RegistrarClaimV1Controller {
+  constructor(private readonly claimRequestManagementService: ClaimRequestManagementService) {}
+
+  @Post("create-from-blame/:blameRequestId")
+  @ApiParam({ name: "blameRequestId" })
+  createFromBlame(@Param("blameRequestId") blameRequestId: string, @CurrentUser() registrar: any) {
+    return this.claimRequestManagementService.createClaimFromBlameForRegistrarV1(
+      blameRequestId,
+      registrar,
+    );
+  }
+
+  @Get("request/:claimRequestId")
+  getClaim(@Param("claimRequestId") claimRequestId: string, @CurrentUser() registrar: any) {
+    return this.claimRequestManagementService.getClaimDetailsV2(
+      claimRequestId,
+      registrar.sub,
+      registrar,
+    );
+  }
+
+  @Patch("select-outer-parts/:claimRequestId")
+  @ApiBody({ type: SelectOuterPartsV2Dto })
+  selectOuter(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: SelectOuterPartsV2Dto,
+    @CurrentUser() registrar: any,
+  ) {
+    return this.claimRequestManagementService.selectOuterPartsV2(
+      claimRequestId,
+      body,
+      registrar.sub,
+      registrar,
+    );
+  }
+
+  @Patch("select-other-parts/:claimRequestId")
+  @ApiBody({ type: SelectOtherPartsV2Dto })
+  selectOther(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: SelectOtherPartsV2Dto,
+    @CurrentUser() registrar: any,
+  ) {
+    return this.claimRequestManagementService.selectOtherPartsV2(
+      claimRequestId,
+      body,
+      registrar.sub,
+      registrar,
+    );
+  }
+
+  @Get("capture-requirements/:claimRequestId")
+  getCapture(@Param("claimRequestId") claimRequestId: string, @CurrentUser() registrar: any) {
+    return this.claimRequestManagementService.getCaptureRequirementsV2(
+      claimRequestId,
+      registrar.sub,
+      registrar,
+    );
+  }
+
+  @Post("upload-document/:claimRequestId")
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/claim-documents",
+        filename: (req, file, cb) => cb(null, `${Date.now()}${extname(file.originalname)}`),
+      }),
+    }),
+  )
+  @ApiOperation({ summary: "Registrar uploads required claim document" })
+  uploadDoc(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: UploadRequiredDocumentV2Dto,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() registrar: any,
+  ) {
+    return this.claimRequestManagementService.uploadRequiredDocumentV2(
+      claimRequestId,
+      body,
+      file,
+      registrar.sub,
+      registrar,
+    );
+  }
+
+  @Post("capture-part/:claimRequestId")
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/claim-captures",
+        filename: (req, file, cb) => cb(null, `${Date.now()}${extname(file.originalname)}`),
+      }),
+    }),
+  )
+  capturePart(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: CapturePartV2Dto,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() registrar: any,
+  ) {
+    return this.claimRequestManagementService.capturePartV2(
+      claimRequestId,
+      body,
+      file,
+      registrar.sub,
+      registrar,
+    );
+  }
+}
+

src/expert-blame/dto/resend.dto.ts

@@ -35,9 +35,14 @@ export class ResendRequestDto {
     description: "Array of resend requests (can include first party, second party, or both)",
     example: [
       {
-        partyId: "507f1f77bcf86cd799439011",
+        partyId: "681b3b3fb237e5856429e444",
-        requestedItems: ["drivingLicense", "carCertificate"],
+        requestedItems: ["drivingLicense"],
-        description: "Please resend with better quality",
+        description: "DESC TEST1",
+      },
+      {
+        partyId: "68b6ba552a6e897df34e0f90",
+        requestedItems: ["carCertificate"],
+        description: "DESC TEST2",
       },
     ],
   })

src/expert-blame/expert-blame.module.ts

@@ -6,9 +6,16 @@ import { ExpertBlameController } from "./expert-blame.controller";
 import { ExpertBlameV2Controller } from "./expert-blame.v2.controller";
 import { ExpertBlameService } from "./expert-blame.service";
 import { RequestManagementModule } from "src/request-management/request-management.module";
+import { SmsOrchestrationModule } from "src/sms-orchestration/sms-orchestration.module";
 
 @Module({
-  imports: [UsersModule, ClientModule, RequestManagementModule, PlatesModule],
+  imports: [
+    UsersModule,
+    ClientModule,
+    RequestManagementModule,
+    PlatesModule,
+    SmsOrchestrationModule,
+  ],
   controllers: [ExpertBlameController, ExpertBlameV2Controller],
   providers: [ExpertBlameService],
   exports: [ExpertBlameService],

src/expert-blame/expert-blame.service.ts

@@ -7,6 +7,15 @@ import {
   Logger,
   NotFoundException,
 } from "@nestjs/common";
+import {
+  assertBlameCaseForExpertTenant,
+  blameCaseAccessibleToExpert,
+  requireActorClientKey,
+} from "src/helpers/tenant-scope";
+import {
+  blameCaseStatusToReportBucket,
+  initialBlameExpertReportBuckets,
+} from "src/helpers/expert-panel-status-report";
 import { RequestManagementDbService } from "src/request-management/entities/db-service/request-management.db.service";
 import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
 import {
@@ -25,6 +34,7 @@ import { BlameStatus } from "src/Types&Enums/blame-request-management/blameStatu
 import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
 import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
 import { ResendItemType } from "src/Types&Enums/blame-request-management/resendItemType.enum";
+import { buildResendItemsWithUi } from "src/Types&Enums/blame-request-management/resend-item-ui";
 import { buildFileLink } from "src/helpers/urlCreator";
 import { toJalaliDateAndTime } from "src/helpers/date-jalali";
 import { ResendRequestDto } from "./dto/resend.dto";
@@ -32,6 +42,10 @@ import { readFile } from "fs/promises";
 import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
 import { BlameDocumentDbService } from "src/request-management/entities/db-service/blame-document.db.service";
 import { UserSignDbService } from "src/request-management/entities/db-service/sign.db.service";
+import { RequestManagementService } from "src/request-management/request-management.service";
+import { snapshotFromFieldExpert } from "src/helpers/expert-profile-snapshot";
+import { ExpertModel } from "src/users/entities/schema/expert.schema";
+import { SmsOrchestrationService } from "src/sms-orchestration/sms-orchestration.service";
 
 interface CheckedRequestEntry {
   CheckedRequest?: {
@@ -58,6 +72,10 @@ function statementToFormKey(
 @Injectable()
 export class ExpertBlameService {
   private readonly logger = new Logger(ExpertBlameService.name);
+
+  /** Blame V2 `workflow.locked` TTL (must match checks in lock/reply/resend). */
+  private readonly blameV2LockTtlMs = 15 * 60 * 1000;
+
   constructor(
     private readonly requestManagementDbService: RequestManagementDbService,
     private readonly blameRequestDbService: BlameRequestDbService,
@@ -67,8 +85,18 @@ export class ExpertBlameService {
     private readonly expertDbService: ExpertDbService,
     private readonly blameDocumentDbService: BlameDocumentDbService,
     private readonly userSignDbService: UserSignDbService,
+    private readonly requestManagementService: RequestManagementService,
+    private readonly smsOrchestrationService: SmsOrchestrationService,
   ) { }
 
+  /** Load immutable profile fields from `expert` for the acting field expert. */
+  private async snapshotFieldExpert(actorId: string) {
+    const expertDoc = await this.expertDbService.findOne({
+      _id: new Types.ObjectId(actorId),
+    });
+    return snapshotFromFieldExpert(expertDoc as ExpertModel);
+  }
+
   async findAll(actor: any): Promise<AllRequestDtoRs> {
     // 1. Fetch all potentially relevant requests from the database.
     // Exclude CAR_BODY type requests as they are automatically handled and don't need expert review
@@ -183,8 +211,41 @@ export class ExpertBlameService {
    * 2. Requests where current expert made the decision
    * Does NOT show requests decided by other experts.
    */
+  /**
+   * V2: Count blame cases for this expert’s tenant, grouped for dashboard:
+   * `IN_PROGRESS` = OPEN + WAITING_FOR_SECOND_PARTY; other {@link CaseStatus} keys unchanged.
+   */
+  async getStatusReportBucketsV2(actor: any): Promise<Record<string, number>> {
+    requireActorClientKey(actor);
+    const rows = await this.blameRequestDbService.find({}, { lean: true });
+    const buckets = initialBlameExpertReportBuckets();
+    for (const doc of rows as Record<string, unknown>[]) {
+      if (!this.blameDocIncludedInExpertTenantReport(doc, actor)) continue;
+      const st = String(doc.status ?? "");
+      const key = blameCaseStatusToReportBucket(st);
+      buckets.all++;
+      buckets[key] = (buckets[key] ?? 0) + 1;
+    }
+    return buckets;
+  }
+
+  /** Tenant + expert-initiated visibility (same as list, without queue filters). */
+  private blameDocIncludedInExpertTenantReport(
+    doc: Record<string, unknown>,
+    actor: { sub: string; clientKey?: string },
+  ): boolean {
+    if (!blameCaseAccessibleToExpert(doc, actor)) {
+      return false;
+    }
+    if (doc.expertInitiated && doc.initiatedByFieldExpertId) {
+      return String(doc.initiatedByFieldExpertId) === String(actor.sub);
+    }
+    return true;
+  }
+
   async findAllV2(actor: any): Promise<AllRequestDtoRsV2> {
     try {
+      requireActorClientKey(actor);
       const expertId = actor.sub;
 
       // Fetch all DISAGREEMENT cases
@@ -196,9 +257,25 @@ export class ExpertBlameService {
       );
 
       // Filter to show only:
-      // 1. Fresh requests (WAITING_FOR_EXPERT and no decision)
+      // 1. Same insurance tenant (party clientId or expert-initiated by this actor)
-      // 2. Requests decided by current expert
+      // 2. Fresh requests (WAITING_FOR_EXPERT and no decision)
+      // 3. Requests decided by current expert
+      // 4. Expert-initiated: only the initiating field expert sees them
       const visibleCases = (allCases as Record<string, unknown>[]).filter((doc) => {
+        if (!blameCaseAccessibleToExpert(doc, actor)) {
+          return false;
+        }
+
+        const expertInitiated = doc.expertInitiated === true;
+        const initiatedByFieldExpertId = doc.initiatedByFieldExpertId;
+
+        if (expertInitiated && initiatedByFieldExpertId) {
+          if (String(initiatedByFieldExpertId) !== expertId) {
+            return false; // Only the initiating field expert can see this file
+          }
+          return true; // Initiating expert can see their expert-initiated file
+        }
+
         const status = doc.status as string;
         const decision = doc.expert as any;
         const decidedByExpertId = decision?.decision?.decidedByExpertId;
@@ -223,6 +300,35 @@ export class ExpertBlameService {
         return false;
       });
 
+      const staleIds = new Set<string>();
+      for (const doc of visibleCases) {
+        const w = doc.workflow as Record<string, unknown> | undefined;
+        if (!w?.locked) continue;
+        const la = w.lockedAt;
+        if (!la) {
+          staleIds.add(String(doc._id));
+          continue;
+        }
+        if (
+          Date.now() >=
+          new Date(la as string | Date).getTime() + this.blameV2LockTtlMs
+        ) {
+          staleIds.add(String(doc._id));
+        }
+      }
+      await Promise.all(
+        [...staleIds].map((id) => this.expireBlameCaseWorkflowLockV2IfStale(id)),
+      );
+      for (const doc of visibleCases) {
+        if (!staleIds.has(String(doc._id))) continue;
+        const w = doc.workflow as Record<string, unknown>;
+        if (w) {
+          w.locked = false;
+          delete w.lockedAt;
+          delete w.lockedBy;
+        }
+      }
+
       const items: AllRequestDtoV2[] = visibleCases.map(
         (doc) => this.mapBlameRequestToListItemV2(doc),
       );
@@ -278,6 +384,75 @@ export class ExpertBlameService {
     };
   }
 
+  /**
+   * Persist unlock when blame V2 workflow lock is older than {@link blameV2LockTtlMs}.
+   * V1 uses in-memory `scheduleUnlock`; V2 only stored `workflow.lockedAt`, so locks never cleared until now.
+   */
+  private async expireBlameCaseWorkflowLockV2IfStale(
+    requestId: string,
+  ): Promise<void> {
+    const request = await this.blameRequestDbService.findById(requestId);
+    if (!request?.workflow?.locked) {
+      return;
+    }
+
+    const lockedAt = request.workflow.lockedAt;
+    if (
+      lockedAt &&
+      Date.now() <
+        new Date(lockedAt as Date).getTime() + this.blameV2LockTtlMs
+    ) {
+      return;
+    }
+
+    const lockedById = request.workflow.lockedBy?.actorId;
+    const filter: Record<string, unknown> = {
+      _id: new Types.ObjectId(requestId),
+      "workflow.locked": true,
+    };
+    if (lockedAt) {
+      filter["workflow.lockedAt"] = lockedAt;
+    } else if (lockedById) {
+      filter["workflow.lockedBy.actorId"] = new Types.ObjectId(
+        String(lockedById),
+      );
+    }
+
+    const cleared = await this.blameRequestDbService.findOneAndUpdate(
+      filter as any,
+      {
+        $set: { "workflow.locked": false },
+        $unset: { "workflow.lockedAt": "", "workflow.lockedBy": "" },
+      },
+      { new: false },
+    );
+
+    if (!cleared) {
+      return;
+    }
+
+    if (!request.expert?.decision && lockedById) {
+      const rid = new Types.ObjectId(requestId).toString();
+      try {
+        await this.expertDbService.findOneAndUpdate(
+          { _id: new Types.ObjectId(String(lockedById)) },
+          {
+            $inc: { "requestStats.totalChecked": -1 },
+            $pull: { countedRequests: rid } as any,
+          },
+        );
+        this.logger.warn(
+          `Blame case ${requestId} workflow lock expired; unlocked in DB and rolled back checked stat for expert ${lockedById}`,
+        );
+      } catch (e) {
+        this.logger.warn(
+          `Expert stat rollback failed after blame lock expiry ${requestId}`,
+          e,
+        );
+      }
+    }
+  }
+
   public unlockApi(request, timer) {
     return setTimeout(async () => {
       try {
@@ -509,12 +684,15 @@ export class ExpertBlameService {
    * Excludes history. Returns only non–CAR_BODY types. Builds file links for all evidence.
    * Access control: Only allows viewing fresh requests or requests decided by current expert.
    */
-  async findOneV2(requestId: string, actorId: string): Promise<Record<string, unknown>> {
+  async findOneV2(requestId: string, actor: any): Promise<Record<string, unknown>> {
     try {
+      requireActorClientKey(actor);
+      const actorId = actor.sub;
       const doc = await this.blameRequestDbService.findByIdWithoutHistory(requestId);
       if (!doc) {
         throw new NotFoundException("Request not found");
       }
+      assertBlameCaseForExpertTenant(doc, actor);
       const type = doc.type as string;
       if (type === BlameRequestType.CAR_BODY) {
         throw new ForbiddenException(
@@ -522,81 +700,126 @@ export class ExpertBlameService {
         );
       }
 
-      // Access control: Check if expert has permission to view this request
+      // Access control
+      const expertInitiated = doc.expertInitiated === true;
+      const initiatedByFieldExpertId = doc.initiatedByFieldExpertId;
+      if (expertInitiated && initiatedByFieldExpertId && String(initiatedByFieldExpertId) !== actorId) {
+        throw new ForbiddenException(
+          "Only the field expert who created this file can view and review it.",
+        );
+      }
+
       const decision = (doc.expert as any)?.decision;
       const decidedByExpertId = decision?.decidedByExpertId;
-
-      // Allow if:
-      // 1. No decision yet (fresh request)
-      // 2. Decision made by current expert
       if (decidedByExpertId && String(decidedByExpertId) !== actorId) {
         throw new ForbiddenException(
           "You do not have permission to view this request. It has been handled by another expert.",
         );
       }
 
-      const parties = (doc.parties ?? []) as Array<{
+      const parties = Array.isArray(doc.parties) ? doc.parties : [];
-        evidence?: { videoId?: string; voices?: string[] };
+
-        [key: string]: unknown;
+      const typedParties = parties as Array<{
+        vehicle?: {
+          inquiry?: {
+            mapped?: any;
+          };
+        };
+        evidence?: {
+          videoId?: string | number;
+          voices?: (string | number)[];
+          videoUrl?: string;
+          voiceUrls?: string[];
+        };
       }>;
-      for (const party of parties) {
+
+      // Evidence (videos + voices)
+      for (const party of typedParties) {
         if (!party.evidence) continue;
         const evidence = party.evidence as Record<string, unknown>;
+
         if (evidence.videoId) {
-          const videoDoc = await this.blameVideoDbService.findById(
+          const videoDoc = await this.blameVideoDbService.findById(String(evidence.videoId));
-            String(evidence.videoId),
+          if (videoDoc?.path) evidence.videoUrl = buildFileLink(videoDoc.path);
-          );
-          if (videoDoc?.path) {
-            evidence.videoUrl = buildFileLink(videoDoc.path);
-          }
         }
+
         if (evidence.voices && Array.isArray(evidence.voices)) {
           const voiceUrls: string[] = [];
           for (const voiceId of evidence.voices) {
-            const voiceDoc = await this.blameVoiceDbService.findById(
+            const voiceDoc = await this.blameVoiceDbService.findById(String(voiceId));
-              String(voiceId),
+            if (voiceDoc?.path) voiceUrls.push(buildFileLink(voiceDoc.path));
-            );
-            if (voiceDoc?.path) {
-              voiceUrls.push(buildFileLink(voiceDoc.path));
-            }
           }
           evidence.voiceUrls = voiceUrls;
         }
       }
 
-      const createdAt = doc.createdAt ? new Date(doc.createdAt as string | Date) : new Date();
+      // Date formatting
-      const updatedAt = doc.updatedAt ? new Date(doc.updatedAt as string | Date) : new Date();
+      const createdAt = doc.createdAt ? new Date(doc.createdAt as string | number) : new Date();
+      const updatedAt = doc.updatedAt ? new Date(doc.updatedAt as string | number) : new Date();
+
+
       const [createdDate, createdTime] = toJalaliDateAndTime(createdAt);
       const [updatedDate, updatedTime] = toJalaliDateAndTime(updatedAt);
+
       doc.createdAtFormatted = `${createdDate} ${createdTime}`;
       doc.updatedAtFormatted = `${updatedDate} ${updatedTime}`;
 
-      // Exclude mapped inquiry vehicle for both parties from response
+      // Omit heavy SandHub inquiry blob from expert response (keep other vehicle fields)
-      for (const party of parties) {
+      for (const party of typedParties) {
-        delete party.vehicle;
+        const veh = party?.vehicle as Record<string, unknown> | undefined;
+        if (veh && Object.prototype.hasOwnProperty.call(veh, "inquiry")) {
+          delete veh.inquiry;
+        }
       }
 
       return doc;
     } catch (error) {
       if (error instanceof HttpException) throw error;
+
       this.logger.error(
         "findOneV2 failed",
         requestId,
         error instanceof Error ? error.stack : String(error),
       );
+
       throw new InternalServerErrorException(
         error instanceof Error ? error.message : "Failed to get blame case details",
       );
     }
   }
 
+
   async lockRequest(requestId: string, actorDetail) {
+    const existing = await this.requestManagementDbService.findOne(requestId);
+    if (!existing) {
+      throw new NotFoundException("Request not found");
+    }
+    if (existing.blameStatus === ReqBlameStatus.UserPending) {
+      throw new BadRequestException(
+        "Cannot lock request because blameStatus is UserPending",
+      );
+    }
+
+    const isLocked = !!existing.lockFile;
+    const lockedByCurrent =
+      String(existing?.actorLocked?.actorId || "") === String(actorDetail.sub);
+    const isLockExpired =
+      !!existing.unlockTime && Date.now() >= new Date(existing.unlockTime).getTime();
+
+    // Idempotent behavior: same expert can re-enter their locked file.
+    if (isLocked && lockedByCurrent && !isLockExpired) {
+      return { _id: requestId, lock: true, message: "Already locked by you" };
+    }
+    if (isLocked && !lockedByCurrent && !isLockExpired) {
+      throw new BadRequestException("Request is locked by another expert");
+    }
+
     const fifteenMinutes = new Date(Date.now() + 15 * 60 * 1000);
+    const lockSnapshot = await this.snapshotFieldExpert(actorDetail.sub);
 
     const updateResult = await this.requestManagementDbService.findOneAndUpdate(
       {
         _id: requestId,
-        lockFile: false,
         blameStatus: { $ne: ReqBlameStatus.UserPending },
       },
       {
@@ -608,6 +831,7 @@ export class ExpertBlameService {
           actorLocked: {
             fullName: actorDetail.fullName,
             actorId: new Types.ObjectId(actorDetail.sub),
+            ...(lockSnapshot && { expertProfileSnapshot: lockSnapshot }),
           },
         },
         $push: {
@@ -642,14 +866,16 @@ export class ExpertBlameService {
   async lockRequestV2(requestId: string, actorDetail: any): Promise<{ _id: string; lock: boolean }> {
     try {
       const now = new Date();
-      const fifteenMinutesAgo = new Date(now.getTime() - 15 * 60 * 1000);
 
+      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
       // First, check the current state
       const request = await this.blameRequestDbService.findById(requestId);
       if (!request) {
         throw new NotFoundException("Request not found");
       }
 
+      assertBlameCaseForExpertTenant(request, actorDetail);
+
       // Validate request is available for expert review
       if (
         request.status !== CaseStatus.WAITING_FOR_EXPERT ||
@@ -660,14 +886,28 @@ export class ExpertBlameService {
         );
       }
 
+      // Expert-initiated: only the initiating field expert can lock and review
+      if (
+        request.expertInitiated &&
+        request.initiatedByFieldExpertId &&
+        String(request.initiatedByFieldExpertId) !== actorDetail.sub
+      ) {
+        throw new ForbiddenException(
+          "Only the field expert who created this file can lock and review it.",
+        );
+      }
+
       // Check if locked and not expired
       if (request.workflow?.locked) {
         const lockedAt = request.workflow.lockedAt;
         if (lockedAt) {
-          const lockExpiryTime = new Date(lockedAt).getTime() + 15 * 60 * 1000;
+          const lockExpiryTime =
+            new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
           if (Date.now() < lockExpiryTime) {
             // Lock is still valid
-            const lockedByActorId = String(request.workflow.lockedBy?.actorId);
+            const lockedByActorId = String(
+              request.workflow.lockedBy?.actorId ?? "",
+            );
             if (lockedByActorId === actorDetail.sub) {
               throw new BadRequestException(
                 "You have already locked this request",
@@ -682,6 +922,8 @@ export class ExpertBlameService {
         }
       }
 
+      const lockSnapshot = await this.snapshotFieldExpert(actorDetail.sub);
+
       // Lock the request (either unlocked or expired lock)
       const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
         requestId,
@@ -693,6 +935,7 @@ export class ExpertBlameService {
               actorId: new Types.ObjectId(actorDetail.sub),
               actorName: actorDetail.fullName || "Unknown Expert",
               actorRole: "expert",
+              ...(lockSnapshot && { expertProfileSnapshot: lockSnapshot }),
             },
           },
         },
@@ -705,6 +948,23 @@ export class ExpertBlameService {
       // Update expert stats (reusing existing helper)
       await this.updateDamageExpertStats(actorDetail.sub, requestId, "checked");
 
+      if (request.type === BlameRequestType.THIRD_PARTY) {
+        const phones = (request.parties || [])
+          .map((p: any) => p?.person?.phoneNumber)
+          .filter((p: unknown): p is string => typeof p === "string" && p.length > 0);
+        const expertLastName =
+          actorDetail?.fullName?.trim()?.split(/\s+/).pop() || "کارشناس";
+        for (const phone of phones) {
+          await this.smsOrchestrationService.sendThirdPartyExpertStartedReviewNotice(
+            {
+              receptor: phone,
+              publicId: request.publicId,
+              expertLastName,
+            },
+          );
+        }
+      }
+
       return { _id: requestId, lock: true };
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -726,15 +986,30 @@ export class ExpertBlameService {
   async resendRequestV2(
     requestId: string,
     resendDto: ResendRequestDto,
-    actorId: string,
+    actor: any,
-  ): Promise<{ requestId: string; status: string }> {
+  ): Promise<{
+    requestId: string;
+    status: string;
+    parties: Array<{
+      partyId: string;
+      requestedItems: ResendItemType[];
+      requestedItemsUi: ReturnType<typeof buildResendItemsWithUi>;
+      description?: string;
+    }>;
+  }> {
     try {
+      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
+
+      requireActorClientKey(actor);
+      const actorId = actor.sub;
       const request = await this.blameRequestDbService.findById(requestId);
 
       if (!request) {
         throw new NotFoundException("Request not found");
       }
 
+      assertBlameCaseForExpertTenant(request, actor);
+
       // Validate request is locked by current expert
       if (!request.workflow?.locked) {
         throw new ForbiddenException(
@@ -752,7 +1027,8 @@ export class ExpertBlameService {
       // Validate lock hasn't expired
       const lockedAt = request.workflow?.lockedAt;
       if (lockedAt) {
-        const lockExpiryTime = new Date(lockedAt).getTime() + 15 * 60 * 1000;
+        const lockExpiryTime =
+          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
         if (Date.now() > lockExpiryTime) {
           throw new ForbiddenException(
             "Your lock time has expired. Please lock the request again.",
@@ -774,16 +1050,43 @@ export class ExpertBlameService {
         );
       }
 
-      const now = new Date();
+      const allowedItems = new Set<string>(Object.values(ResendItemType));
+      const partyIdsOnFile = new Set(
+        (request.parties || [])
+          .map((p) => (p.person?.userId ? String(p.person.userId) : ""))
+          .filter(Boolean),
+      );
 
-      // Build resend requests for parties
+      for (const party of resendDto.parties) {
-      const partyResendRequests = resendDto.parties.map((party) => ({
+        const uid = String(party.partyId);
-        partyId: new Types.ObjectId(String(party.partyId)),
+        if (!partyIdsOnFile.has(uid)) {
+          throw new BadRequestException(
+            `partyId ${uid} is not a party userId on this blame request.`,
+          );
+        }
+        for (const item of party.requestedItems || []) {
+          if (!allowedItems.has(String(item))) {
+            throw new BadRequestException(
+              `Invalid requestedItems value: ${item}. Use ResendItemType values.`,
+            );
+          }
+        }
+      }
+
+      const now = new Date();
+      const resendSnapshot = await this.snapshotFieldExpert(actorId);
+
+      const partyResendRequests = resendDto.parties.map((party) => {
+        const uid = String(party.partyId);
+        return {
+          partyId: new Types.ObjectId(uid),
           requestedItems: party.requestedItems,
           description: party.description || "",
           requestedAt: now,
           completed: false,
-      }));
+          uploadedDocuments: {},
+        };
+      });
 
       const updatePayload = {
         $set: {
@@ -794,12 +1097,10 @@ export class ExpertBlameService {
             parties: partyResendRequests,
             requestedAt: now,
             requestedByExpertId: new Types.ObjectId(actorId),
+            ...(resendSnapshot && { expertProfileSnapshot: resendSnapshot }),
           },
           status: CaseStatus.WAITING_FOR_DOCUMENT_RESEND,
         },
-        $push: {
-          "workflow.completedSteps": "WAITING_FOR_GUILT_DECISION",
-        },
         $unset: {
           "workflow.lockedAt": "",
           "workflow.lockedBy": "",
@@ -817,11 +1118,21 @@ export class ExpertBlameService {
         );
       }
 
+      await this.requestManagementService.applyLinkedClaimsBlameResendStarted(
+        requestId,
+      );
+
       // TODO: Send notifications to parties (SMS/Push) about required documents
 
       return {
         requestId: String(request._id),
         status: CaseStatus.WAITING_FOR_DOCUMENT_RESEND,
+        parties: partyResendRequests.map((p) => ({
+          partyId: String(p.partyId),
+          requestedItems: p.requestedItems as ResendItemType[],
+          requestedItemsUi: buildResendItemsWithUi(p.requestedItems as string[]),
+          description: p.description || undefined,
+        })),
       };
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -839,19 +1150,30 @@ export class ExpertBlameService {
   /**
    * V2: Submit expert reply for blame case (blameCases collection).
    * Validates lock ownership and expiry, stores decision, unlocks, moves to WAITING_FOR_SIGNATURES.
+   *
+   * Note: V1 `replyRequest` also handled an “objection” path (`expertResendReply`) by writing
+   * `expertSubmitReplyFinal` on the legacy request document. Blame V2 uses a single
+   * `expert.decision` on `blameCases`; resend is modeled as `expert.resend` *before* the first
+   * decision. If you need a second decision after signatures/objections, extend the schema
+   * (e.g. decision revision) and branch here similarly to V1.
    */
   async replyRequestV2(
     requestId: string,
     reply: SubmitReplyDto,
-    actorId: string,
+    actor: any,
   ): Promise<{ requestId: string; status: string }> {
     try {
+      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
+      requireActorClientKey(actor);
+      const actorId = actor.sub;
       const request = await this.blameRequestDbService.findById(requestId);
 
       if (!request) {
         throw new NotFoundException("Request not found");
       }
 
+      assertBlameCaseForExpertTenant(request, actor);
+
       // Validate no decision exists yet
       if (request.expert?.decision) {
         throw new ForbiddenException(
@@ -873,7 +1195,8 @@ export class ExpertBlameService {
       // Check if lock has expired (15 minutes)
       let isLockExpired = false;
       if (lockedAt) {
-        const lockExpiryTime = new Date(lockedAt).getTime() + 15 * 60 * 1000;
+        const lockExpiryTime =
+          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
         isLockExpired = Date.now() > lockExpiryTime;
       }
 
@@ -900,12 +1223,15 @@ export class ExpertBlameService {
 
       const now = new Date();
 
+      const expertProfileSnapshot = await this.snapshotFieldExpert(actorId);
+
       // Build expert decision with fields
       const decisionPayload: any = {
         guiltyPartyId: new Types.ObjectId(String(reply.guiltyUserId)),
         description: reply.description,
         decidedAt: now,
         decidedByExpertId: new Types.ObjectId(actorId),
+        ...(expertProfileSnapshot && { expertProfileSnapshot }),
         fields: {
           accidentWay: {
             id: reply.fields.accidentWay.id,
@@ -968,6 +1294,128 @@ export class ExpertBlameService {
     }
   }
 
+  async submitInPerson(
+    requestId: string,
+    actorId: string,
+  ) {
+    try {
+      await this.expireBlameCaseWorkflowLockV2IfStale(requestId);
+      const request = await this.blameRequestDbService.findById(requestId);
+
+      if (!request) {
+        throw new NotFoundException("Request not found");
+      }
+
+      // Validate no decision exists yet
+      if (request.expert?.decision) {
+        throw new ForbiddenException(
+          "This request already has an expert decision.",
+        );
+      }
+
+      // Check if request is locked
+      if (!request.workflow?.locked) {
+        throw new ForbiddenException(
+          "You must lock the request before submitting a reply.",
+        );
+      }
+
+      const lockedByActorId = String(request.workflow?.lockedBy?.actorId || "");
+      const lockedAt = request.workflow?.lockedAt;
+      const isLockedByCurrentActor = lockedByActorId === actorId;
+
+      // Check if lock has expired (15 minutes)
+      let isLockExpired = false;
+      if (lockedAt) {
+        const lockExpiryTime =
+          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
+        isLockExpired = Date.now() > lockExpiryTime;
+      }
+
+      // Handle different lock scenarios
+      if (!isLockedByCurrentActor) {
+        // Request is locked by another expert
+        if (isLockExpired) {
+          throw new ForbiddenException(
+            "You must lock the request first before submitting a reply.",
+          );
+        } else {
+          throw new ForbiddenException(
+            "This request is currently locked by another expert.",
+          );
+        }
+      }
+
+      // Current actor is the lock owner
+      if (isLockExpired) {
+        throw new ForbiddenException(
+          "Your lock time has expired. Please lock the request again before submitting.",
+        );
+      }
+
+      const now = new Date();
+      const inPersonSnapshot = await this.snapshotFieldExpert(actorId);
+
+      // Build expert decision with fields
+      const decisionPayload: any = {
+        guiltyPartyId: null,
+        description: "حضوری مراجعه شود.",
+        decidedAt: now,
+        decidedByExpertId: new Types.ObjectId(actorId),
+        ...(inPersonSnapshot && { expertProfileSnapshot: inPersonSnapshot }),
+        fields: {
+          accidentWay: null,
+          accidentReason: null,
+          accidentType: null,
+        },
+      };
+
+      const updatePayload = {
+        $set: {
+          "workflow.locked": false,
+          "workflow.currentStep": "COMPLETED",
+          "workflow.nextStep": null,
+          "expert.decision": decisionPayload,
+          status: CaseStatus.STOPPED,
+        },
+        $push: {
+          "workflow.completedSteps": "WAITING_FOR_GUILT_DECISION",
+        },
+        $unset: {
+          "workflow.lockedAt": "",
+          "workflow.lockedBy": "",
+        },
+      };
+
+      const updateResult = await this.blameRequestDbService.findByIdAndUpdate(
+        requestId,
+        updatePayload,
+      );
+
+      if (!updateResult) {
+        throw new InternalServerErrorException(
+          "Failed to update request with expert reply",
+        );
+      }
+
+      return {
+        requestId: String(request._id),
+        status: CaseStatus.WAITING_FOR_SIGNATURES,
+      };
+
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      this.logger.error(
+        "submitInPerson failed",
+        requestId,
+        error instanceof Error ? error.stack : String(error),
+      );
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit expert reply",
+      );
+    }
+  }
+
   private async updateDamageExpertStats(
     expertId: string,
     requestId: string,
@@ -1074,6 +1522,8 @@ export class ExpertBlameService {
       );
     }
 
+    const expertProfileSnapshot = await this.snapshotFieldExpert(userId);
+
     const newReplyObject = {
       description: reply.description,
       submitTime: new Date(),
@@ -1095,6 +1545,7 @@ export class ExpertBlameService {
       },
       firstPartyComment: request.expertSubmitReply?.firstPartyComment || null,
       secondPartyComment: request.expertSubmitReply?.secondPartyComment || null,
+      ...(expertProfileSnapshot && { expertProfileSnapshot }),
     };
 
     const updatePayload: any = {
@@ -1151,6 +1602,7 @@ export class ExpertBlameService {
     }
 
     const partyType = req.route.path.split("/")[4];
+    const resendSnapshot = await this.snapshotFieldExpert(userId);
 
     switch (partyType) {
       case "first": {
@@ -1171,6 +1623,9 @@ export class ExpertBlameService {
               "expertResendReply.firstParty.firstPartyId": firstPartyId,
               "expertResendReply.firstParty.firstPartyDescription":
                 firstPartyDescription,
+              ...(resendSnapshot && {
+                expertResendByExpertProfileSnapshot: resendSnapshot,
+              }),
               $push: {
                 actorsChecker: {
                   [ReqBlameStatus.UserPending]: request.actorLocked,
@@ -1208,6 +1663,9 @@ export class ExpertBlameService {
               "expertResendReply.secondParty.secondPartyId": secondPartyId,
               "expertResendReply.secondParty.secondPartyDescription":
                 secondPartyDescription,
+              ...(resendSnapshot && {
+                expertResendByExpertProfileSnapshot: resendSnapshot,
+              }),
               $push: {
                 actorsChecker: {
                   [ReqBlameStatus.UserPending]: request.actorLocked,
@@ -1287,10 +1745,15 @@ export class ExpertBlameService {
       throw new NotFoundException("Blame not found");
     }
 
+    const visitSnapshot = await this.snapshotFieldExpert(actorDetail.sub);
+
     const updated = await this.requestManagementDbService.findAndUpdate(
       { _id: new Types.ObjectId(requestId) },
       {
         blameStatus: ReqBlameStatus.InPersonVisit,
+        ...(visitSnapshot && {
+          fieldExpertInPersonVisitProfileSnapshot: visitSnapshot,
+        }),
       },
     );
 
@@ -1302,4 +1765,5 @@ export class ExpertBlameService {
 
     return updated;
   }
+
 }

src/expert-blame/expert-blame.v2.controller.ts

@@ -8,7 +8,7 @@ import {
   Put,
   UseGuards,
 } from "@nestjs/common";
-import { ApiBearerAuth, ApiBody, ApiParam, ApiTags } from "@nestjs/swagger";
+import { ApiBearerAuth, ApiBody, ApiOperation, ApiParam, ApiTags } from "@nestjs/swagger";
 import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
 import { RolesGuard } from "src/auth/guards/role.guard";
 import { Roles } from "src/decorators/roles.decorator";
@@ -22,7 +22,7 @@ import { ResendRequestDto } from "./dto/resend.dto";
 @Controller("v2/expert-blame")
 @ApiBearerAuth()
 @UseGuards(LocalActorAuthGuard, RolesGuard)
-@Roles(RoleEnum.EXPERT)
+@Roles(RoleEnum.EXPERT, RoleEnum.FIELD_EXPERT)
 export class ExpertBlameV2Controller {
   constructor(private readonly expertBlameService: ExpertBlameService) { }
 
@@ -38,11 +38,28 @@ export class ExpertBlameV2Controller {
     }
   }
 
+  @Get("report/status-counts")
+  @ApiOperation({
+    summary: "Count blame cases by grouped status bucket (tenant)",
+    description:
+      "IN_PROGRESS groups OPEN and WAITING_FOR_SECOND_PARTY. WAITING_FOR_EXPERT, WAITING_FOR_DOCUMENT_RESEND, WAITING_FOR_SIGNATURES, and terminal statuses are counted separately. Expert-initiated files count only for the initiating expert.",
+  })
+  async getStatusReportBucketsV2(@CurrentUser() actor: any) {
+    try {
+      return await this.expertBlameService.getStatusReportBucketsV2(actor);
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to load blame status report",
+      );
+    }
+  }
+
   @Get(":id")
   @ApiParam({ name: "id", description: "Blame case request id" })
   async findOne(@Param("id") id: string, @CurrentUser() actor: any) {
     try {
-      return await this.expertBlameService.findOneV2(id, actor.sub);
+      return await this.expertBlameService.findOneV2(id, actor);
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
@@ -73,7 +90,7 @@ export class ExpertBlameV2Controller {
     @CurrentUser() actor: any,
   ) {
     try {
-      return await this.expertBlameService.resendRequestV2(id, body, actor.sub);
+      return await this.expertBlameService.resendRequestV2(id, body, actor);
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
@@ -93,7 +110,7 @@ export class ExpertBlameV2Controller {
     @CurrentUser() actor: any,
   ) {
     try {
-      return await this.expertBlameService.replyRequestV2(id, body, actor.sub);
+      return await this.expertBlameService.replyRequestV2(id, body, actor);
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
@@ -101,4 +118,22 @@ export class ExpertBlameV2Controller {
       );
     }
   }
+
+  @Put("reply/inPerson/:id")
+  @ApiParam({ name: "id", description: "Blame case request id" })
+  @ApiBody({ type: SubmitReplyDto })
+  async submitInPerson(
+    @Param("id") id: string,
+    @Body() body: SubmitReplyDto,
+    @CurrentUser() actor: any,
+  ) {
+    try {
+      return await this.expertBlameService.submitInPerson(id, actor.sub);
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit expert reply for in person",
+      );
+    }
+  }
 }

src/expert-claim/dto/claim-detail-v2.dto.ts

@@ -1,4 +1,5 @@
 import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
+import { BlameRequestType } from 'src/Types&Enums/blame-request-management/blameRequestType.enum';
 
 export class ClaimDetailV2ResponseDto {
   @ApiProperty()
@@ -43,6 +44,19 @@ export class ClaimDetailV2ResponseDto {
     plate?: any;
   };
 
+  @ApiPropertyOptional({
+    description: 'Blame file type from linked blame case',
+    enum: BlameRequestType,
+  })
+  blameRequestType?: BlameRequestType;
+
+  @ApiPropertyOptional({
+    description:
+      'CAR_BODY only: first-step flags — another car (`car`) and/or object (`object`)',
+    example: { car: true, object: false },
+  })
+  carBodyFirstForm?: { car?: boolean; object?: boolean };
+
   @ApiPropertyOptional({ description: 'Blame request ID', example: '507f...' })
   blameRequestId?: string;
 
@@ -69,6 +83,52 @@ export class ClaimDetailV2ResponseDto {
   @ApiPropertyOptional({ description: 'Damaged parts captured' })
   damagedParts?: Record<string, { captured: boolean; url?: string }>;
 
+  @ApiPropertyOptional({
+    description:
+      'True when user uploaded all required factors and the case awaits expert approve/reject.',
+  })
+  awaitingFactorValidation?: boolean;
+
+  @ApiPropertyOptional({
+    description:
+      'Expert reply payloads (first and/or final) when awaiting factor validation.',
+  })
+  evaluation?: {
+    damageExpertReply?: unknown;
+    damageExpertReplyFinal?: unknown;
+  };
+
+  @ApiPropertyOptional({
+    description:
+      'Car walk-around video from `claim-video-capture` (resolved from `media.videoCaptureId`).',
+  })
+  videoCapture?: {
+    id: string;
+    url?: string;
+    path?: string;
+    fileName?: string;
+  };
+
+  @ApiPropertyOptional({
+    description:
+      'Linked blame case (`blameCases`), same shape as expert-blame detail: parties with video/voice URLs, workflow, expert, formatted dates.',
+  })
+  blameCase?: Record<string, unknown>;
+
+  @ApiPropertyOptional({
+    description:
+      'Same as `blameCase.expert.decision` when present: guilty party id, description, accident fields, decidedAt.',
+  })
+  blameExpertDecision?: Record<string, unknown>;
+
+  @ApiPropertyOptional({
+    description: 'Claim payout / banking metadata from the claim file (e.g. Sheba).',
+  })
+  money?: {
+    sheba?: string;
+    nationalCodeOfInsurer?: string;
+  };
+
   @ApiProperty()
   createdAt: string;
 

src/expert-claim/dto/claim-list-v2.dto.ts

@@ -1,4 +1,5 @@
 import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
+import { BlameRequestType } from 'src/Types&Enums/blame-request-management/blameRequestType.enum';
 
 export class ClaimListItemV2Dto {
   @ApiProperty({ description: 'Claim case ID' })
@@ -29,8 +30,28 @@ export class ClaimListItemV2Dto {
     carType?: string;
   };
 
+  @ApiPropertyOptional({
+    description: 'Blame file type from linked blame case',
+    enum: BlameRequestType,
+    example: BlameRequestType.THIRD_PARTY,
+  })
+  blameRequestType?: BlameRequestType;
+
+  @ApiPropertyOptional({
+    description:
+      'CAR_BODY only: first-step flags — accident involved another car (`car`) and/or fixed object (`object`)',
+    example: { car: true, object: false },
+  })
+  carBodyFirstForm?: { car?: boolean; object?: boolean };
+
   @ApiProperty({ description: 'Submission date', example: '2026-02-22T10:00:00.000Z' })
   createdAt: string;
+
+  @ApiPropertyOptional({
+    description:
+      'True when the claim is in the expert factor validation queue (all factors uploaded).',
+  })
+  awaitingFactorValidation?: boolean;
 }
 
 export class GetClaimListV2ResponseDto {

src/expert-claim/dto/expert-claim-v2.dto.ts

@@ -6,8 +6,12 @@ import {
   IsBoolean,
   IsOptional,
   ValidateNested,
+  IsEnum,
 } from 'class-validator';
 import { Type } from 'class-transformer';
+import { ClaimRequiredDocumentType } from 'src/Types&Enums/claim-request-management/required-document-type.enum';
+import { DamagedPartItem } from 'src/claim-request-management/dto/capture-requirements-v2.dto';
+import { DaghiOption } from 'src/Types&Enums/claim-request-management/daghi-option.enum';
 
 export class CarPartDamageV2Dto {
   @ApiProperty({ example: 'left' })
@@ -19,6 +23,31 @@ export class CarPartDamageV2Dto {
   part: string;
 }
 
+/** Same shape as V1 {@link PartsList} `daghi` (damage expert reply). */
+export class DaghiDetailsV2Dto {
+  @ApiProperty({
+    enum: DaghiOption,
+    description:
+      'Daghi option: ارزش لوازم بازیافتی, تحویل داغی, فاقد ارزش, با احتساب داغی',
+  })
+  @IsEnum(DaghiOption)
+  option: DaghiOption;
+
+  @ApiPropertyOptional({
+    description: `Required when option is '${DaghiOption.RECYCLED_PARTS_VALUE}'`,
+  })
+  @IsOptional()
+  @IsString()
+  price?: string;
+
+  @ApiPropertyOptional({
+    description: `Required when option is '${DaghiOption.DELIVER_DAMAGED_PART}' (Mongo ObjectId string)`,
+  })
+  @IsOptional()
+  @IsString()
+  branchId?: string;
+}
+
 export class PartPricingV2Dto {
   @ApiProperty({ example: 'part-001' })
   @IsString()
@@ -46,10 +75,10 @@ export class PartPricingV2Dto {
   @IsString()
   totalPayment: string;
 
-  @ApiPropertyOptional({ example: '500000' })
+  @ApiProperty({ type: DaghiDetailsV2Dto })
-  @IsOptional()
+  @ValidateNested()
-  @IsString()
+  @Type(() => DaghiDetailsV2Dto)
-  daghi?: string;
+  daghi: DaghiDetailsV2Dto;
 
   @ApiProperty({ example: false })
   @IsBoolean()
@@ -68,3 +97,30 @@ export class SubmitExpertReplyV2Dto {
   @Type(() => PartPricingV2Dto)
   parts: PartPricingV2Dto[];
 }
+
+export class ClaimSubmitResendV2Dto {
+  @ApiPropertyOptional({
+    description:
+      "Instructions for the owner. At least one of description, resendDocuments, or resendCarParts must be non-empty.",
+  })
+  @IsOptional()
+  @IsString()
+  resendDescription?: string;
+
+  @ApiPropertyOptional({
+    type: [String],
+    enum: ClaimRequiredDocumentType,
+    description: "Extra document keys to upload (may include types not in the initial claim form).",
+  })
+  @IsOptional()
+  @IsArray()
+  @IsEnum(ClaimRequiredDocumentType, { each: true })
+  resendDocuments?: ClaimRequiredDocumentType[];
+
+  @ApiPropertyOptional({ type: [DamagedPartItem] })
+  @IsOptional()
+  @IsArray()
+  @ValidateNested({ each: true })
+  @Type(() => DamagedPartItem)
+  resendCarParts?: DamagedPartItem[];
+}

src/expert-claim/dto/factor-validation.dto.ts

@@ -1,4 +1,4 @@
-import { ApiProperty } from "@nestjs/swagger";
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
 import { Type } from "class-transformer";
 import {
   IsArray,
@@ -31,3 +31,45 @@ export class FactorValidationDto {
   @Type(() => FactorDecisionDto)
   decisions: FactorDecisionDto[];
 }
+
+/** V2 ClaimCase: expert confirms or overrides part pricing when validating uploaded factors. */
+class FactorDecisionV2Dto {
+  @ApiProperty()
+  @IsString()
+  partId: string;
+
+  @ApiProperty({ enum: [FactorStatus.APPROVED, FactorStatus.REJECTED] })
+  @IsEnum([FactorStatus.APPROVED, FactorStatus.REJECTED])
+  status: FactorStatus;
+
+  @ApiPropertyOptional()
+  @IsOptional()
+  @IsString()
+  rejectionReason?: string;
+
+  @ApiPropertyOptional({
+    description:
+      "Expert-adjusted values (Persian/ASCII digits ok). For REJECTED factors, provide at least totalPayment (or price and salary).",
+  })
+  @IsOptional()
+  @IsString()
+  price?: string;
+
+  @ApiPropertyOptional()
+  @IsOptional()
+  @IsString()
+  salary?: string;
+
+  @ApiPropertyOptional()
+  @IsOptional()
+  @IsString()
+  totalPayment?: string;
+}
+
+export class FactorValidationV2Dto {
+  @ApiProperty({ type: [FactorDecisionV2Dto] })
+  @IsArray()
+  @ValidateNested({ each: true })
+  @Type(() => FactorDecisionV2Dto)
+  decisions: FactorDecisionV2Dto[];
+}

src/expert-claim/dto/update-claim-damaged-parts-v2.dto.ts

@@ -0,0 +1,25 @@
+import { ApiProperty } from "@nestjs/swagger";
+import {
+  ArrayMinSize,
+  ArrayUnique,
+  IsArray,
+  IsEnum,
+  IsNotEmpty,
+} from "class-validator";
+import { OuterCarPart } from "src/claim-request-management/dto/select-outer-parts-v2.dto";
+
+export class UpdateClaimDamagedPartsV2Dto {
+  @ApiProperty({
+    description: "Updated list of selected damaged outer parts",
+    enum: OuterCarPart,
+    isArray: true,
+    example: ["hood", "front_bumper", "front_left_fender"],
+  })
+  @IsNotEmpty()
+  @IsArray()
+  @ArrayMinSize(1)
+  @ArrayUnique()
+  @IsEnum(OuterCarPart, { each: true })
+  selectedParts: OuterCarPart[];
+}
+

src/expert-claim/expert-claim.v2.controller.ts

@@ -1,10 +1,11 @@
-import { Body, Controller, Get, Param, Patch, Put, UseGuards } from "@nestjs/common";
+import { Body, Controller, Get, Header, Param, Headers, Patch, Put, UseGuards, Query, Res } from "@nestjs/common";
 import {
   ApiBearerAuth,
   ApiBody,
   ApiOperation,
   ApiParam,
   ApiPropertyOptional,
+  ApiQuery,
   ApiTags,
 } from "@nestjs/swagger";
 import { IsOptional, IsString } from "class-validator";
@@ -14,7 +15,9 @@ import { Roles } from "src/decorators/roles.decorator";
 import { CurrentUser } from "src/decorators/user.decorator";
 import { RoleEnum } from "src/Types&Enums/role.enum";
 import { ExpertClaimService } from "./expert-claim.service";
-import { SubmitExpertReplyV2Dto } from "./dto/expert-claim-v2.dto";
+import { ClaimSubmitResendV2Dto, SubmitExpertReplyV2Dto } from "./dto/expert-claim-v2.dto";
+import { UpdateClaimDamagedPartsV2Dto } from "./dto/update-claim-damaged-parts-v2.dto";
+import { FactorValidationV2Dto } from "./dto/factor-validation.dto";
 
 class InPersonVisitV2Dto {
   @ApiPropertyOptional({ example: 'Paint damage requires physical inspection' })
@@ -31,31 +34,38 @@ class InPersonVisitV2Dto {
 export class ExpertClaimV2Controller {
   constructor(private readonly expertClaimService: ExpertClaimService) { }
 
+  @Get("report/status-counts")
+  @ApiOperation({
+    summary: "Count claim cases by grouped status bucket (tenant)",
+    description:
+      "IN_PROGRESS groups user-phase statuses before submission is complete (CREATED through CAPTURING_PART_DAMAGES). Other keys match ClaimCaseStatus. Scoped to the insurer in the JWT.",
+  })
+  async getStatusReportBucketsV2(@CurrentUser() actor: any) {
+    return await this.expertClaimService.getStatusReportBucketsV2(actor);
+  }
+
   @Get("requests")
   @ApiOperation({
     summary: "List available claim requests for damage expert",
     description:
-      "Returns claims that are WAITING_FOR_DAMAGE_EXPERT and not locked by another expert, plus this expert's own locked/in-progress claims.",
+      "Returns claims that are WAITING_FOR_DAMAGE_EXPERT and not locked by another expert, this expert's locked/in-progress claims, and claims awaiting factor validation (UNDER_REVIEW at EXPERT_COST_EVALUATION).",
   })
   async getClaimListV2(@CurrentUser() actor) {
-    return await this.expertClaimService.getClaimListV2(actor.sub);
+    return await this.expertClaimService.getClaimListV2(actor);
   }
 
   @Get("request/:claimRequestId")
   @ApiOperation({
     summary: "Get claim request detail for damage expert",
     description:
-      "Returns full claim details including captured images, required documents status, and damage selections. Claim must have status WAITING_FOR_DAMAGE_EXPERT. If locked, only the locking expert can access it.",
+      "Returns full claim details including captured images, required documents, damage selections, `videoCapture` (from claim-video-capture via media.videoCaptureId), and `blameCase` (linked blameCases document with party video/voice URLs like expert-blame detail). Allowed when status is WAITING_FOR_DAMAGE_EXPERT (if locked, only the locking expert) or when awaiting factor validation.",
   })
   @ApiParam({ name: "claimRequestId" })
   async getClaimDetailV2(
     @Param("claimRequestId") claimRequestId: string,
     @CurrentUser() actor,
   ) {
-    return await this.expertClaimService.getClaimDetailV2(
+    return await this.expertClaimService.getClaimDetailV2(claimRequestId, actor);
-      claimRequestId,
-      actor.sub,
-    );
   }
 
   @Put("lock/:claimRequestId")
@@ -76,7 +86,7 @@ export class ExpertClaimV2Controller {
   @ApiOperation({
     summary: "Submit expert damage assessment reply",
     description:
-      "Claim must be locked by this expert (status EXPERT_REVIEWING). Submitting unlocks the claim. If any part has factorNeeded=true the claim moves to EXPERT_COST_EVALUATION; otherwise moves to INSURER_REVIEW. Total payment cap is 30,000,000.",
+      "Claim must be locked by this expert (status EXPERT_REVIEWING). Submitting unlocks the claim. Each part requires `daghi` with the same rules as V1 (DaghiOption, price for recycled value, branchId for deliver damaged part). If any part has factorNeeded=true the claim moves to EXPERT_COST_EVALUATION; otherwise moves to INSURER_REVIEW. Total payment cap is 30,000,000.",
   })
   @ApiParam({ name: "claimRequestId" })
   @ApiBody({ type: SubmitExpertReplyV2Dto })
@@ -88,6 +98,23 @@ export class ExpertClaimV2Controller {
     return await this.expertClaimService.submitExpertReplyV2(claimRequestId, body, actor);
   }
 
+  @Put("reply/resend/:claimRequestId")
+  @ApiOperation({
+    summary: "Submit expert damage resend request",
+    description:
+      "Claim must be locked by this expert (`EXPERT_REVIEWING`). Sets `WAITING_FOR_USER_RESEND`, `USER_EXPERT_RESEND`, `NEEDS_REVISION`, clears the lock, and stores `evaluation.damageExpertResend`. " +
+      "The owner uploads via the same document/capture endpoints or `POST .../expert-resend/acknowledge` when only instructions were given.",
+  })
+  @ApiParam({ name: "claimRequestId" })
+  @ApiBody({ type: ClaimSubmitResendV2Dto })
+  async submitExpertResendV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: ClaimSubmitResendV2Dto,
+    @CurrentUser() actor,
+  ) {
+    return await this.expertClaimService.submitResendDocsV2(claimRequestId, body, actor);
+  }
+
   @Patch(":claimRequestId/visit")
   @ApiOperation({
     summary: "Request in-person visit for claim",
@@ -107,4 +134,61 @@ export class ExpertClaimV2Controller {
       body?.note,
     );
   }
+
+  @Patch("validate-factors/:claimRequestId")
+  @ApiOperation({
+    summary: "Validate uploaded repair factors (V2 ClaimCase)",
+    description:
+      "After all required factors are uploaded, expert approves or rejects each part. Rejected parts must include expert totalPayment (or price and salary). All approved → insurer review. Any rejected → expert repricing and case COMPLETED.",
+  })
+  @ApiParam({ name: "claimRequestId" })
+  @ApiBody({ type: FactorValidationV2Dto })
+  async validateClaimFactorsV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: FactorValidationV2Dto,
+    @CurrentUser() actor,
+  ) {
+    return await this.expertClaimService.validateClaimFactorsV2(
+      claimRequestId,
+      body,
+      actor,
+    );
+  }
+
+  @Patch("request/:claimRequestId/damaged-parts")
+  @ApiOperation({
+    summary: "Edit selected damaged parts (V2)",
+    description:
+      "Damage expert can modify selected damaged parts while claim is in EXPERT_REVIEWING and locked by the same expert.",
+  })
+  @ApiParam({ name: "claimRequestId" })
+  @ApiBody({ type: UpdateClaimDamagedPartsV2Dto })
+  async updateClaimDamagedPartsV2(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: UpdateClaimDamagedPartsV2Dto,
+    @CurrentUser() actor,
+  ) {
+    return await this.expertClaimService.updateClaimDamagedPartsV2(
+      claimRequestId,
+      body,
+      actor,
+    );
+  }
+
+  @ApiQuery({
+    name: "query",
+    enum: ["car-capture", "accident"],
+    required: true,
+  })
+  @Get("stream/:id/video")
+  @Header("Accept-Ranges", "bytes")
+  @Header("Content-Type", "video/mp4")
+  async claimStream(
+    @Headers() headers,
+    @Param("id") id: string,
+    @Query("query") query: "car-capture" | "accident",
+    @Res() res,
+  ) {
+    return this.expertClaimService.streamServiceV2(id, query, res, headers);
+  }
 }

src/expert-insurer/expert-insurer.controller.ts

@@ -78,6 +78,7 @@ export class ExpertInsurerController {
   @ApiQuery({ name: "role", enum: ["claim", "blame"] })
   @Get("/:expertId")
   async requestDetail(
+    @CurrentUser() insurer,
     @Param("expertId") id: string,
     @Query("role") role: "claim" | "blame",
   ) {
@@ -89,7 +90,11 @@ export class ExpertInsurerController {
       throw new BadRequestException("Invalid role");
     }
 
-    return await this.expertInsurerService.getAllFilesByExpertAndRole(id, role);
+    return await this.expertInsurerService.getAllFilesByExpertAndRole(
+      id,
+      role,
+      insurer.clientKey,
+    );
   }
 
   @ApiBody({
@@ -153,6 +158,7 @@ export class ExpertInsurerController {
   @ApiQuery({ name: "role", enum: ["claim", "blame"] })
   @Put("/:requestId/rating")
   async rateExperts(
+    @CurrentUser() insurer,
     @Param("requestId") requestId: string,
     @Body() rating: FileRating,
     @Query("role") role: "claim" | "blame",
@@ -165,13 +171,13 @@ export class ExpertInsurerController {
       requestId,
       rating,
       role,
+      insurer.clientKey,
     );
   }
 
   @Get("branches/:insuranceId")
   @ApiParam({ name: "insuranceId" })
   async getInsuranceBranches(@Param("insuranceId") insuranceId: string) {
-    console.log("insuranceId", insuranceId);
     return await this.expertInsurerService.retrieveInsuranceBranches(
       insuranceId,
     );

src/expert-insurer/expert-insurer.service.ts

@@ -1,163 +1,159 @@
 import {
   BadRequestException,
   ConflictException,
+  ForbiddenException,
   Injectable,
-  Logger,
   NotFoundException,
 } from "@nestjs/common";
-import { InjectModel } from "@nestjs/mongoose";
+import { Types } from "mongoose";
-import { Model, Types } from "mongoose";
+import { ClaimCaseDbService } from "src/claim-request-management/entites/db-service/claim-case.db.service";
-import { ClaimRequiredDocumentDbService } from "src/claim-request-management/entites/db-service/claim-required-document.db.service";
-import { VideoCaptureDbService } from "src/claim-request-management/entites/db-service/video-capture.db.service";
-import { DamageImageDbService } from "src/claim-request-management/entites/db-service/damage-image.db.service";
-import { ClaimRequestManagementModel } from "src/claim-request-management/entites/schema/claim-request-management.schema";
 import { CreateBranchDto } from "src/client/dto/create-branch.dto";
 import { BranchDbService } from "src/client/entities/db-service/branch.db.service";
-import { ClientDbService } from "src/client/entities/db-service/client.db.service";
-import { buildFileLink } from "src/helpers/urlCreator";
-import { BlameDocumentDbService } from "src/request-management/entities/db-service/blame-document.db.service";
-import { BlameVideoDbService } from "src/request-management/entities/db-service/blame-video.db.service";
-import { BlameVoiceDbService } from "src/request-management/entities/db-service/blame.voice.db.service";
-import { UserSignDbService } from "src/request-management/entities/db-service/sign.db.service";
 import {
-  FileRating,
+  blameCaseTouchesClient,
-  RequestManagementModel,
+  claimCaseTouchesClient,
-} from "src/request-management/entities/schema/request-management.schema";
+} from "src/helpers/tenant-scope";
+import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
+import { FileRating } from "src/request-management/entities/schema/request-management.schema";
+import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
 import { DamageExpertDbService } from "src/users/entities/db-service/damage-expert.db.service";
 import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
 
 @Injectable()
 export class ExpertInsurerService {
-  private readonly logger = new Logger(ExpertInsurerService.name);
-
   constructor(
-    private readonly client: ClientDbService,
     private readonly expertDbService: ExpertDbService,
     private readonly damageExpertDbService: DamageExpertDbService,
-    @InjectModel(ClaimRequestManagementModel.name)
+    private readonly blameRequestDbService: BlameRequestDbService,
-    private readonly claimRequestManagementModel: Model<ClaimRequestManagementModel>,
+    private readonly claimCaseDbService: ClaimCaseDbService,
-    @InjectModel(RequestManagementModel.name)
-    private readonly requestManagementModel: Model<RequestManagementModel>,
-    private readonly blameVoiceDbService: BlameVoiceDbService,
-    private readonly blameVideoDbService: BlameVideoDbService,
-    private readonly blameDocumentDbService: BlameDocumentDbService,
-    private readonly userSignDbService: UserSignDbService,
-    private readonly claimVideoCaptureDbService: VideoCaptureDbService,
     private readonly branchDbService: BranchDbService,
-    private readonly claimRequiredDocumentDbService: ClaimRequiredDocumentDbService,
-    private readonly damageImageDbService: DamageImageDbService,
   ) {}
 
-  async retrieveAllExpertsOfClient(
+  private getClientId(actorOrId: any): Types.ObjectId {
-    actor,
+    const raw = typeof actorOrId === "string" ? actorOrId : actorOrId?.clientKey;
-    currentPage: number,
+    if (!raw || !Types.ObjectId.isValid(raw)) {
-    countPerPage: number,
+      throw new BadRequestException("Client key is required");
-  ) {
+    }
-    const { clientKey } = actor;
+    return new Types.ObjectId(raw);
-    if (!clientKey) return;
+  }
 
-    const clientObjectId = new Types.ObjectId(clientKey);
+  private parseObjectId(value: string, label: string): Types.ObjectId {
+    if (!Types.ObjectId.isValid(value)) {
+      throw new BadRequestException(`Invalid ${label}`);
+    }
+    return new Types.ObjectId(value);
+  }
 
-    const [experts, damageExperts] = await Promise.all([
+  private normalizeClaimCase(claim: any): any {
-      this.expertDbService.findAll({ clientKey: clientKey }),
+    return {
-      this.damageExpertDbService.findAll({ clientKey: clientObjectId }),
+      ...claim,
-    ]);
+      requestNumber: claim.requestNo,
-    const allExpertsRaw = [...experts, ...damageExperts];
+      userClientKey: claim.owner?.userClientKey,
-    const expertIds = allExpertsRaw.map((expert) => expert._id.toString());
+      fullName: claim.owner?.fullName,
+      carDetail: claim.vehicle,
+      carPlate: claim.vehicle?.plate,
+      claimStatus: claim.status,
+      rating: claim.evaluation?.rating,
+      userRating: claim.evaluation?.userRating,
+      damageExpertReply: claim.evaluation?.damageExpertReply,
+      damageExpertReplyFinal: claim.evaluation?.damageExpertReplyFinal,
+      damageExpertResend: claim.evaluation?.damageExpertResend,
+      objection: claim.evaluation?.objection,
+      userResendDocuments: claim.evaluation?.userResendDocuments,
+      priceDrop: claim.evaluation?.priceDrop,
+      visitLocation: claim.evaluation?.visitLocation,
+      currentStep: claim.workflow?.currentStep,
+      nextStep: claim.workflow?.nextStep,
+    };
+  }
 
-    if (expertIds.length === 0)
+  private normalizeBlameCase(blame: any): any {
-      return { total: 0, page: currentPage, countPerPage, experts: [] };
+    const firstParty = blame?.parties?.find((p) => p?.role === "FIRST");
-
+    const secondParty = blame?.parties?.find((p) => p?.role === "SECOND");
-    const expertObjectIds = expertIds.map((id) => new Types.ObjectId(id));
+    return {
-
+      ...blame,
-    const blameFileQuery = {
+      requestNumber: blame.requestNo,
-      $and: [
+      rating: blame?.expert?.rating,
-        {
+      actorLocked: { actorId: blame?.expert?.assignedExpertId },
-          $or: [
+      firstPartyDetails: {
-            { "firstPartyDetails.firstPartyClient.clientId": clientObjectId },
+        firstPartyClient: { clientId: firstParty?.person?.clientId },
-            { "secondPartyDetails.secondPartyClient.clientId": clientObjectId },
+      },
-          ],
+      secondPartyDetails: {
+        secondPartyClient: { clientId: secondParty?.person?.clientId },
       },
-        { "actorLocked.actorId": { $in: expertObjectIds } },
-      ],
     };
+  }
 
-    const claimFileQuery = {
+  private getCombinedFileScore(file: any): number | null {
-      $and: [
-        { userClientKey: clientObjectId },
-        { "damageExpertReply.actorDetail.actorId": { $in: expertIds } },
-      ],
-    };
-
-    const [blameFiles, claimFiles] = await Promise.all([
-      this.requestManagementModel.find(blameFileQuery).lean(),
-      this.claimRequestManagementModel.find(claimFileQuery).lean(),
-    ]);
-
-    const expertTotalRatingsMap: Record<string, number[]> = {};
-    const expertRatingsByCategoryMap: Record<
-      string,
-      Record<string, number[]>
-    > = {};
-
-    /**
-     * Converts insurer FileRating and optional userRating into a single
-     * combined score for a file.
-     */
-    const getCombinedFileScore = (file: any): number | null => {
     const insurerRating = file?.rating;
     const userRating = file?.userRating;
-
     const insurerValues = insurerRating
       ? Object.values(insurerRating).filter(
-        (val): val is number => typeof val === "number" && !isNaN(val),
+          (v): v is number => typeof v === "number" && !isNaN(v),
         )
       : [];
-      const insurerAvg =
+    const userValues = userRating
-        insurerValues.length > 0
+      ? [userRating.progressSpeed, userRating.registrationEase, userRating.overallEvaluation].filter(
+          (v) => typeof v === "number" && !isNaN(v),
+        )
+      : [];
+    const insurerAvg = insurerValues.length
       ? insurerValues.reduce((a, b) => a + b, 0) / insurerValues.length
       : null;
-
+    const userAvg = userValues.length
-      const userValues = userRating
-        ? [
-            userRating.progressSpeed,
-            userRating.registrationEase,
-            userRating.overallEvaluation,
-          ].filter((val) => typeof val === "number" && !isNaN(val))
-        : [];
-      const userAvg =
-        userValues.length > 0
       ? userValues.reduce((a, b) => a + b, 0) / userValues.length
       : null;
+    const scores = [insurerAvg, userAvg].filter((v): v is number => typeof v === "number");
+    if (!scores.length) return null;
+    return parseFloat((scores.reduce((a, b) => a + b, 0) / scores.length).toFixed(2));
+  }
 
-      const scores = [insurerAvg, userAvg].filter(
+  private async getClientBlameFiles(clientObjectId: Types.ObjectId): Promise<any[]> {
-        (v): v is number => typeof v === "number" && !isNaN(v),
+    const all = (await this.blameRequestDbService.find({}, { lean: true })) as any[];
-      );
+    const idStr = String(clientObjectId);
-      if (scores.length === 0) return null;
+    return all
-      return parseFloat(
+      .filter((f) =>
-        (scores.reduce((a, b) => a + b, 0) / scores.length).toFixed(2),
+        (f?.parties || []).some((p) => String(p?.person?.clientId || "") === idStr),
-      );
+      )
-    };
+      .filter(
+        (f) =>
+          f?.status !== CaseStatus.OPEN &&
+          f?.status !== CaseStatus.WAITING_FOR_SECOND_PARTY,
+      )
+      .map((f) => this.normalizeBlameCase(f));
+  }
 
-    const processRatings = (expertId: string, file: any) => {
+  private async getClientClaimFiles(clientObjectId: Types.ObjectId): Promise<any[]> {
+    const all = (await this.claimCaseDbService.find({}, { lean: true })) as any[];
+    const idStr = String(clientObjectId);
+    return all
+      .filter((f) => String(f?.owner?.userClientKey || "") === idStr)
+      .map((f) => this.normalizeClaimCase(f));
+  }
+
+  async retrieveAllExpertsOfClient(actor, currentPage: number, countPerPage: number) {
+    const clientObjectId = this.getClientId(actor);
+    const [experts, damageExperts, blameFiles, claimFiles] = await Promise.all([
+      this.expertDbService.findAll({ clientKey: String(clientObjectId) }),
+      this.damageExpertDbService.findAll({ clientKey: clientObjectId }),
+      this.getClientBlameFiles(clientObjectId),
+      this.getClientClaimFiles(clientObjectId),
+    ]);
+
+    const allExpertsRaw = [...experts, ...damageExperts];
+    const expertTotalRatingsMap: Record<string, number[]> = {};
+    const expertRatingsByCategoryMap: Record<string, Record<string, number[]>> = {};
+
+    const processRatings = (expertId: string | undefined, file: any) => {
       if (!expertId) return;
-
       const rating = file?.rating;
-      const combinedScore = getCombinedFileScore(file);
+      const combinedScore = this.getCombinedFileScore(file);
-
-      // Aggregate overall combined score for this expert
       if (combinedScore !== null) {
-        if (!expertTotalRatingsMap[expertId])
+        if (!expertTotalRatingsMap[expertId]) expertTotalRatingsMap[expertId] = [];
-          expertTotalRatingsMap[expertId] = [];
         expertTotalRatingsMap[expertId].push(combinedScore);
       }
-
-      // Keep backward-compatible per-category insurer ratings
       if (!rating || typeof rating !== "object") return;
-
+      if (!expertRatingsByCategoryMap[expertId]) expertRatingsByCategoryMap[expertId] = {};
-      if (!expertRatingsByCategoryMap[expertId]) {
-        expertRatingsByCategoryMap[expertId] = {};
-      }
       for (const [category, value] of Object.entries(rating)) {
         if (typeof value === "number" && !isNaN(value)) {
           if (!expertRatingsByCategoryMap[expertId][category]) {
@@ -169,37 +165,29 @@ export class ExpertInsurerService {
     };
 
     for (const file of blameFiles) {
-      const expertId = file?.actorLocked?.actorId?.toString();
+      processRatings(file?.actorLocked?.actorId?.toString?.(), file);
-      processRatings(expertId, file);
     }
-
     for (const file of claimFiles) {
-      const expertId = file?.damageExpertReply?.actorDetail?.actorId;
+      processRatings(file?.damageExpertReply?.actorDetail?.actorId, file);
-      processRatings(expertId, file);
     }
 
     const allExperts = allExpertsRaw.map((expert) => {
       const expertIdStr = expert._id.toString();
-
       const totalRatings = expertTotalRatingsMap[expertIdStr] || [];
       const overallAverageRating = totalRatings.length
         ? parseFloat(
-            (
+            (totalRatings.reduce((a, b) => a + b, 0) / totalRatings.length).toFixed(2),
-              totalRatings.reduce((a, b) => a + b, 0) / totalRatings.length
-            ).toFixed(2),
           )
         : null;
-
       const averageRatingsByCategory: Record<string, number> = {};
       const ratingsByCat = expertRatingsByCategoryMap[expertIdStr];
       if (ratingsByCat) {
         for (const [category, values] of Object.entries(ratingsByCat)) {
-          const sum = values.reduce((a, b) => a + b, 0);
+          averageRatingsByCategory[category] = parseFloat(
-          const average = parseFloat((sum / values.length).toFixed(2));
+            (values.reduce((a, b) => a + b, 0) / values.length).toFixed(2),
-          averageRatingsByCategory[category] = average;
+          );
         }
       }
-
       return {
         _id: expert._id,
         fullName: `${expert.firstName} ${expert.lastName}`,
@@ -212,14 +200,14 @@ export class ExpertInsurerService {
       };
     });
 
-    const start = (currentPage - 1) * countPerPage;
+    const page = Number(currentPage) > 0 ? Number(currentPage) : 1;
-    const paginated = allExperts.slice(start, start + countPerPage);
+    const perPage = Number(countPerPage) > 0 ? Number(countPerPage) : 20;
-
+    const start = (page - 1) * perPage;
     return {
       total: allExperts.length,
-      page: currentPage,
+      page,
-      countPerPage,
+      countPerPage: perPage,
-      experts: paginated,
+      experts: allExperts.slice(start, start + perPage),
     };
   }
 
@@ -245,510 +233,125 @@ export class ExpertInsurerService {
    * combined insurer + user ratings.
    */
   async getTopFilesForClient(insurerId: string): Promise<any[]> {
-    const id = new Types.ObjectId(insurerId);
+    const claimFiles = await this.getClientClaimFiles(this.getClientId(insurerId));
-
-    const claimFiles = await this.claimRequestManagementModel
-      .find(
-        {
-          userClientKey: id,
-        },
-        {
-          requestNumber: 1,
-          userClientKey: 1,
-          userId: 1,
-          fullName: 1,
-          carDetail: 1,
-          carPlate: 1,
-          claimStatus: 1,
-          rating: 1,
-          userRating: 1,
-          damageExpertReply: 1,
-          damageExpertReplyFinal: 1,
-          createdAt: 1,
-        },
-      )
-      .lean();
-
     const scored = claimFiles
       .map((file) => {
-        const insurerRating = file?.rating;
+        const combinedScore = this.getCombinedFileScore(file);
-        const userRating = file?.userRating;
+        if (combinedScore === null) return null;
-
+        return { ...file, combinedScore };
-        const insurerValues = insurerRating
-          ? Object.values(insurerRating).filter(
-              (val): val is number => typeof val === "number" && !isNaN(val),
-            )
-          : [];
-        const insurerAvg =
-          insurerValues.length > 0
-            ? insurerValues.reduce((a, b) => a + b, 0) / insurerValues.length
-            : null;
-
-        const userValues = userRating
-          ? [
-              userRating.progressSpeed,
-              userRating.registrationEase,
-              userRating.overallEvaluation,
-            ].filter((val) => typeof val === "number" && !isNaN(val))
-          : [];
-        const userAvg =
-          userValues.length > 0
-            ? userValues.reduce((a, b) => a + b, 0) / userValues.length
-            : null;
-
-        const scores = [insurerAvg, userAvg].filter(
-          (v): v is number => typeof v === "number" && !isNaN(v),
-        );
-        if (scores.length === 0) return null;
-
-        const combinedScore =
-          scores.reduce((a, b) => a + b, 0) / scores.length;
-
-        return {
-          ...file,
-          combinedScore: parseFloat(combinedScore.toFixed(2)),
-        };
       })
       .filter((f) => f !== null);
-
+    return scored.sort((a, b) => b.combinedScore - a.combinedScore).slice(0, 10);
-    const sorted = scored.sort((a, b) => b.combinedScore - a.combinedScore);
-    return sorted.slice(0, 10);
   }
 
-  async getAllFilesByExpertAndRole(expertId: string, role: "claim" | "blame") {
+  private async assertExpertBelongsToInsurer(
-    const expertObjectId = new Types.ObjectId(expertId);
+    expertObjectId: Types.ObjectId,
-
+    insurerClientKey: string,
-    const model =
+  ) {
-      role === "claim"
+    const ck = String(insurerClientKey);
-        ? this.claimRequestManagementModel
+    const clientOid = new Types.ObjectId(ck);
-        : this.requestManagementModel;
+    const [experts, damageExperts] = await Promise.all([
-    const expertCollection = role === "claim" ? "damage-expert" : "expert";
+      this.expertDbService.findAll({ clientKey: ck }),
-
+      this.damageExpertDbService.findAll({ clientKey: clientOid }),
-    const results = await model.aggregate([
-      { $match: { "actorLocked.actorId": expertObjectId } },
-      {
-        $lookup: {
-          from: expertCollection,
-          localField: "actorLocked.actorId",
-          foreignField: "_id",
-          as: "expertInfo",
-        },
-      },
-      { $unwind: { path: "$expertInfo", preserveNullAndEmptyArrays: true } },
-
-      {
-        $addFields: {
-          averageRating: {
-            $cond: [
-              { $ne: ["$rating", null] },
-              {
-                $avg: [
-                  "$rating.collisionMethodAccuracy",
-                  "$rating.evaluationTimeliness",
-                  "$rating.accidentCauseAccuracy",
-                  "$rating.guiltyVehicleIdentification",
-                ],
-              },
-              null,
-            ],
-          },
-        },
-      },
-
-      {
-        $project: {
-          requestNumber: 1,
-          userClientKey: 1,
-          userId: 1,
-          fullName: 1,
-          carDetail: 1,
-          claimStatus: 1,
-          steps: 1,
-          currentStep: 1,
-          rating: 1,
-          averageRating: 1,
-          imageRequired: 1,
-          expertInfo: {
-            _id: 1,
-            fullName: {
-              $concat: ["$expertInfo.firstName", " ", "$expertInfo.lastName"],
-            },
-            requestStats: 1,
-            userType: 1,
-            createdAt: 1,
-          },
-        },
-      },
     ]);
-
+    const id = String(expertObjectId);
-    // Process imageRequired for claim files
+    const ok = [...experts, ...damageExperts].some((e) => String(e._id) === id);
-    if (role === "claim") {
+    if (!ok) {
-      return await Promise.all(
+      throw new ForbiddenException(
-        results.map((file) => this.processImageRequired(file)),
+        "This expert is not registered under your insurance company.",
       );
     }
+  }
 
-    return results;
+  async getAllFilesByExpertAndRole(
+    expertId: string,
+    role: "claim" | "blame",
+    insurerClientKey: string,
+  ) {
+    const expertObjectId = this.parseObjectId(expertId, "expert id");
+    await this.assertExpertBelongsToInsurer(expertObjectId, insurerClientKey);
+    const clientKeyStr = String(this.getClientId(insurerClientKey));
+
+    if (role === "claim") {
+      const claims = (await this.claimCaseDbService.find({}, { lean: true })) as any[];
+      return claims
+        .filter(
+          (c) =>
+            claimCaseTouchesClient(c, clientKeyStr) &&
+            c?.evaluation?.damageExpertReply?.actorDetail?.actorId ===
+              String(expertObjectId),
+        )
+        .map((c) => this.normalizeClaimCase(c));
+    }
+    const blames = (await this.blameRequestDbService.find({}, { lean: true })) as any[];
+    return blames
+      .filter(
+        (b) =>
+          blameCaseTouchesClient(b, clientKeyStr) &&
+          String(b?.expert?.assignedExpertId ?? "") === String(expertObjectId),
+      )
+      .map((b) => this.normalizeBlameCase(b));
   }
 
   async rateExpertOnFile(
     requestId: string,
     rating: FileRating,
     role: "claim" | "blame",
+    insurerClientKey: string,
   ) {
-    const _id = new Types.ObjectId(requestId);
+    const _id = this.parseObjectId(requestId, "request id");
-
+    const clientKeyStr = String(this.getClientId(insurerClientKey));
-    // Validate each rating factor
+    for (const [key, value] of Object.entries(rating || {})) {
-    const fields = Object.entries(rating);
-    for (const [key, value] of fields) {
       if (typeof value !== "number" || value < 0 || value > 5) {
-        throw new BadRequestException(
+        throw new BadRequestException(`${key} must be a number between 0 and 5`);
-          `${key} must be a number between 0 and 5`,
-        );
       }
     }
-
     if (role === "claim") {
-      const updated = await this.claimRequestManagementModel.findByIdAndUpdate(
+      const existing = await this.claimCaseDbService.findById(_id);
-        _id,
+      if (!existing) throw new NotFoundException("Claim file not found");
-        { $set: { rating } },
+      if (!claimCaseTouchesClient(existing as any, clientKeyStr)) {
-        { new: true },
+        throw new ForbiddenException("This claim does not belong to your organization.");
-      );
-
-      if (!updated) {
-        throw new NotFoundException("Claim file not found");
       }
-
+      const updated = await this.claimCaseDbService.findByIdAndUpdate(_id, {
+        $set: { "evaluation.rating": rating },
+      });
+      if (!updated) throw new NotFoundException("Claim file not found");
       return {
         message: "Claim expert rated successfully",
-        updatedRating: updated.rating,
+        updatedRating: (updated as any)?.evaluation?.rating || rating,
         requestId: updated._id,
       };
     }
-
     if (role === "blame") {
-      const updated = await this.requestManagementModel.findByIdAndUpdate(
+      const existing = await this.blameRequestDbService.findById(_id);
-        _id,
+      if (!existing) throw new NotFoundException("Blame file not found");
-        { $set: { rating } },
+      if (!blameCaseTouchesClient(existing as any, clientKeyStr)) {
-        { new: true },
+        throw new ForbiddenException("This blame case does not belong to your organization.");
-      );
-
-      if (!updated) {
-        throw new NotFoundException("Blame file not found");
       }
-
+      const updated = await this.blameRequestDbService.findByIdAndUpdate(_id, {
+        $set: { "expert.rating": rating },
+      });
+      if (!updated) throw new NotFoundException("Blame file not found");
       return {
         message: "Blame expert rated successfully",
-        updatedRating: updated.rating,
+        updatedRating: (updated as any)?.expert?.rating || rating,
         requestId: updated._id,
       };
     }
-
     throw new BadRequestException("Invalid role");
   }
 
   async retrieveAllFilesOfClient(insurerId: string) {
-    const id = new Types.ObjectId(insurerId);
+    const id = this.getClientId(insurerId);
-
+    const [blameFiles, claimFiles] = await Promise.all([
-    const blameFilesRaw = await this.requestManagementModel
+      this.getClientBlameFiles(id),
-      .find({
+      this.getClientClaimFiles(id),
-        "firstPartyDetails.firstPartyClient.clientId": id,
+    ]);
-        blameStatus: {
+    return { blameFiles, claimFiles };
-          $nin: ["PendingForFirstParty", "PendingForSecondParty"],
-        },
-      })
-      .lean();
-
-    const claimFilesRaw = await this.claimRequestManagementModel
-      .find({
-        userClientKey: id,
-      }, {
-        _id: 1,
-        requestNumber: 1,
-        userClientKey: 1,
-        userId: 1,
-        fullName: 1,
-        carDetail: 1,
-        carPlate: 1,
-        claimStatus: 1,
-        currentStep: 1,
-        nextStep: 1,
-        carPartDamage: 1,
-        otherParts: 1,
-        sheba: 1,
-        nationalCodeOfInsurer: 1,
-        carGreenCard: 1,
-        aiImages: 1,
-        imageRequired: 1,
-        videoCaptureId: 1,
-        damageExpertReply: 1,
-        damageExpertReplyFinal: 1,
-        damageExpertResend: 1,
-        objection: 1,
-        userResendDocuments: 1,
-        priceDrop: 1,
-        requiredDocuments: 1,
-        createdAt: 1,
-        updatedAt: 1,
-        rating: 1,
-        visitLocation: 1,
-      })
-      .lean();
-
-    const populatedBlameFiles = await Promise.all(
-      blameFilesRaw.map((file) => this.populateBlameFileLinks(file)),
-    );
-    const populatedClaimFiles = await Promise.all(
-      claimFilesRaw.map(async (file) => {
-        const populated = await this.populateClaimFileLinks(file);
-        return await this.processImageRequired(populated);
-      }),
-    );
-
-    return { blameFiles: populatedBlameFiles, claimFiles: populatedClaimFiles };
-  }
-
-  private async populateBlameFileLinks(blameFile: any): Promise<any> {
-    if (!blameFile) return blameFile;
-
-    // --- FIX: Consistently use findById ---
-    if (blameFile.firstPartyDetails?.firstPartyFile?.firstPartyVideoId) {
-      const videoDoc = await this.blameVideoDbService.findById(
-        blameFile.firstPartyDetails.firstPartyFile.firstPartyVideoId.toString(),
-      );
-      if (videoDoc)
-        blameFile.firstPartyDetails.firstPartyFile.firstPartyVideoId =
-          buildFileLink(videoDoc.path);
-    }
-    if (Array.isArray(blameFile.firstPartyDetails?.firstPartyFile?.voices)) {
-      blameFile.firstPartyDetails.firstPartyFile.voices =
-        await this.populateIdArray(
-          this.blameVoiceDbService,
-          blameFile.firstPartyDetails.firstPartyFile.voices,
-        );
-    }
-    if (Array.isArray(blameFile.secondPartyDetails?.secondPartyFiles?.voices)) {
-      blameFile.secondPartyDetails.secondPartyFiles.voices =
-        await this.populateIdArray(
-          this.blameVoiceDbService,
-          blameFile.secondPartyDetails.secondPartyFiles.voices,
-        );
-    }
-
-    if (blameFile.expertResendReply) {
-      await this.populatePartyReplyLinks(
-        blameFile.expertResendReply.firstParty,
-      );
-      await this.populatePartyReplyLinks(
-        blameFile.expertResendReply.secondParty,
-      );
-    }
-
-    const finalReply =
-      blameFile.expertSubmitReplyFinal || blameFile.expertSubmitReply;
-    if (finalReply) {
-      await this.populateSignatureLink(finalReply.firstPartyComment);
-      await this.populateSignatureLink(finalReply.secondPartyComment);
-    }
-
-    return blameFile;
-  }
-
-  private async populateClaimFileLinks(claimFile: any): Promise<any> {
-    if (!claimFile) return claimFile;
-
-    if (claimFile.blameFile) {
-      claimFile.blameFile = await this.populateBlameFileLinks(
-        claimFile.blameFile,
-      );
-    }
-
-    // --- FIX: Consistently use findById ---
-    if (claimFile.videoCaptureId) {
-      const videoDoc = await this.claimVideoCaptureDbService.findById(
-        claimFile.videoCaptureId._id.toString(),
-      );
-      if (videoDoc) claimFile.videoCaptureId = buildFileLink(videoDoc.path);
-    }
-
-    if (claimFile.requiredDocuments) {
-      const documents = await this.claimRequiredDocumentDbService.findByClaimId(
-        claimFile._id.toString(),
-      );
-
-      // Populate with file URLs
-      const populatedDocuments = documents.map((doc) => ({
-        _id: doc._id,
-        documentType: doc.documentType,
-        fileName: doc.fileName,
-        fileUrl: buildFileLink(doc.path),
-        uploadedAt: doc.uploadedAt,
-      }));
-
-      claimFile.requiredDocuments = populatedDocuments;
-    }
-
-    return claimFile;
-  }
-
-  /**
-   * Processes imageRequired field:
-   * 1. Removes part_segments from aiReport.distinct_damaged_parts_report.parts[]
-   * 2. Populates imageId fields with file links
-   */
-  private async processImageRequired(claimFile: any): Promise<any> {
-    if (!claimFile || !claimFile.imageRequired) {
-      return claimFile;
-    }
-
-    const imageRequired = claimFile.imageRequired;
-
-    // Process aroundTheCar array
-    if (Array.isArray(imageRequired.aroundTheCar)) {
-      imageRequired.aroundTheCar = await Promise.all(
-        imageRequired.aroundTheCar.map(async (item: any) => {
-          // Remove part_segments from aiReport.distinct_damaged_parts_report.parts[]
-          if (
-            item?.aiReport?.distinct_damaged_parts_report?.parts &&
-            Array.isArray(item.aiReport.distinct_damaged_parts_report.parts)
-          ) {
-            item.aiReport.distinct_damaged_parts_report.parts =
-              item.aiReport.distinct_damaged_parts_report.parts.map(
-                (part: any) => {
-                  const { part_segments, ...partWithoutSegments } = part;
-                  return partWithoutSegments;
-                },
-              );
-          }
-
-          // Populate imageId with file link
-          if (item?.imageId) {
-            try {
-              const imageDoc = await this.damageImageDbService.findOne(
-                item.imageId.toString(),
-              );
-              if (imageDoc && imageDoc.path) {
-                item.imageId = buildFileLink(imageDoc.path);
-              }
-            } catch (error) {
-              this.logger.warn(
-                `Failed to populate imageId for aroundTheCar item: ${error.message}`,
-              );
-            }
-          }
-
-          return item;
-        }),
-      );
-    }
-
-    // Process selectPartOfCar array
-    if (Array.isArray(imageRequired.selectPartOfCar)) {
-      imageRequired.selectPartOfCar = await Promise.all(
-        imageRequired.selectPartOfCar.map(async (item: any) => {
-          // Remove part_segments from aiReport.distinct_damaged_parts_report.parts[]
-          if (
-            item?.aiReport?.distinct_damaged_parts_report?.parts &&
-            Array.isArray(item.aiReport.distinct_damaged_parts_report.parts)
-          ) {
-            item.aiReport.distinct_damaged_parts_report.parts =
-              item.aiReport.distinct_damaged_parts_report.parts.map(
-                (part: any) => {
-                  const { part_segments, ...partWithoutSegments } = part;
-                  return partWithoutSegments;
-                },
-              );
-          }
-
-          // Populate imageId with file link
-          if (item?.imageId) {
-            try {
-              const imageDoc = await this.damageImageDbService.findOne(
-                item.imageId.toString(),
-              );
-              if (imageDoc && imageDoc.path) {
-                item.imageId = buildFileLink(imageDoc.path);
-              }
-            } catch (error) {
-              this.logger.warn(
-                `Failed to populate imageId for selectPartOfCar item: ${error.message}`,
-              );
-            }
-          }
-
-          return item;
-        }),
-      );
-    }
-
-    return claimFile;
-  }
-
-  private async populatePartyReplyLinks(partyReply: any) {
-    if (!partyReply) return;
-    // --- FIX: Consistently use findById ---
-    if (partyReply.voice) {
-      const voiceDoc = await this.blameVoiceDbService.findById(
-        partyReply.voice.toString(),
-      );
-      if (voiceDoc) partyReply.voice = buildFileLink(voiceDoc.path);
-    }
-    if (partyReply.documents) {
-      for (const docType in partyReply.documents) {
-        const docId = partyReply.documents[docType];
-        if (docId) {
-          const doc = await this.blameDocumentDbService.findById(
-            docId.toString(),
-          );
-          if (doc) partyReply.documents[docType] = buildFileLink(doc.path);
-        }
-      }
-    }
-  }
-
-  private async populateSignatureLink(comment: any) {
-    if (comment?.signDetail?.fileId) {
-      // --- FIX: Consistently use findById ---
-      const signDoc = await this.userSignDbService.findById(
-        comment.signDetail.fileId.toString(),
-      );
-      if (signDoc)
-        (comment.signDetail as any).fileUrl = buildFileLink(signDoc.path);
-    }
-  }
-
-  private async populateIdArray(dbService: any, ids: any[]): Promise<string[]> {
-    return Promise.all(
-      ids.map(async (id) => {
-        if (!id) return id;
-
-        if (typeof id === "object" && id.path) {
-          return buildFileLink(id.path);
-        }
-
-        const idString = id.toString();
-        if (idString.includes("[object Object]")) {
-          this.logger.warn(
-            "Invalid object found in ID array, skipping population.",
-            id,
-          );
-          return id;
-        }
-
-        try {
-          // --- FIX: Consistently use findById ---
-          const doc = await dbService.findById(idString);
-          return doc ? buildFileLink(doc.path) : id;
-        } catch (error) {
-          this.logger.error(`Failed to populate ID: ${idString}`, error);
-          return id;
-        }
-      }),
-    );
   }
 
   async addBranch(clientKey: string, branchDto: CreateBranchDto) {
-    const clientId = new Types.ObjectId(clientKey);
+    const clientId = this.getClientId(clientKey);
 
     const existingBranch = await this.branchDbService.findOne({
       clientKey: clientId,
@@ -778,19 +381,8 @@ export class ExpertInsurerService {
    * - Number of files created in the current month
    */
   async getExpertStatisticsReport(actor: any) {
-    const { clientKey } = actor;
+    const clientObjectId = this.getClientId(actor);
-    if (!clientKey) {
+    const claimFiles = await this.getClientClaimFiles(clientObjectId);
-      throw new BadRequestException("Client key is required");
-    }
-
-    const clientObjectId = new Types.ObjectId(clientKey);
-
-    // Get all claim files for this client
-    const claimFiles = await this.claimRequestManagementModel
-      .find({
-        userClientKey: clientObjectId,
-      })
-      .lean();
 
     // Calculate current month date range
     const now = new Date();
@@ -907,6 +499,6 @@ export class ExpertInsurerService {
   }
 
   async retrieveInsuranceBranches(insuranceId: string) {
-    return await this.branchDbService.findAll(insuranceId);
+    return this.branchDbService.findAll(insuranceId);
   }
 }

src/helpers/blame-party-agreement-decision.ts

@@ -0,0 +1,149 @@
+import { Types } from "mongoose";
+import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
+import { BlameStatus } from "src/Types&Enums/blame-request-management/blameStatus.enum";
+import { PartyRole } from "src/request-management/entities/schema/partyRole.enum";
+
+/** Default accident taxonomy when guilt is established by mutual party agreement (no field-expert decision). */
+export const MUTUAL_AGREEMENT_EXPERT_DECISION_FIELDS = {
+  accidentWay: { id: 8, label: "جلو به عقب" },
+  accidentReason: {
+    id: 1,
+    fanavaran: 1,
+    label:
+      "عدم رعايت فاصله مناسب با وسيله نقليه و يا عدم توجه به جلو",
+  },
+  accidentType: {
+    id: 1,
+    label: "برخورد یک وسیله نقلیه با یک وسیله نقلیه",
+  },
+} as const;
+
+export type MutualAgreementDecisionPayload = {
+  guiltyPartyId: Types.ObjectId;
+  description: string;
+  decidedAt: Date;
+  decidedByExpertId?: Types.ObjectId;
+  fields: typeof MUTUAL_AGREEMENT_EXPERT_DECISION_FIELDS;
+};
+
+function partyPhone(p: { person?: { phoneNumber?: string } } | undefined): string {
+  return (p?.person?.phoneNumber || "").trim();
+}
+
+function partyUserId(
+  p: { person?: { userId?: Types.ObjectId } } | undefined,
+): Types.ObjectId | null {
+  const id = p?.person?.userId;
+  if (!id) return null;
+  return id instanceof Types.ObjectId ? id : new Types.ObjectId(String(id));
+}
+
+/**
+ * When the first party chose AGREED (guilty or damaged) and the second party exists,
+ * derive the guilty party and build the synthetic expert.decision payload.
+ * Does not set decidedByExpertId — this is not a field-expert adjudication.
+ */
+export function buildMutualAgreementExpertDecision(
+  doc: Record<string, unknown>,
+): MutualAgreementDecisionPayload | null {
+  if (doc.type !== BlameRequestType.THIRD_PARTY) return null;
+  if (doc.blameStatus !== BlameStatus.AGREED) return null;
+
+  const parties = (doc.parties ?? []) as Array<{
+    role?: string;
+    person?: { userId?: Types.ObjectId; phoneNumber?: string };
+    statement?: {
+      admitsGuilt?: boolean;
+      claimsDamage?: boolean;
+      acceptsExpertOpinion?: boolean;
+    };
+  }>;
+
+  const first = parties.find((p) => p.role === PartyRole.FIRST);
+  const second = parties.find((p) => p.role === PartyRole.SECOND);
+  if (!first || !second) return null;
+
+  const st = first.statement;
+  if (!st) return null;
+  if (st.acceptsExpertOpinion) return null;
+
+  const admits = !!st.admitsGuilt;
+  const claims = !!st.claimsDamage;
+  if (admits === claims) return null;
+
+  let guiltyParty: typeof first;
+  let damagedParty: typeof first;
+  if (admits) {
+    guiltyParty = first;
+    damagedParty = second;
+  } else {
+    guiltyParty = second;
+    damagedParty = first;
+  }
+
+  const guiltyId = partyUserId(guiltyParty);
+  if (!guiltyId) return null;
+
+  const gPhone = partyPhone(guiltyParty);
+  const dPhone = partyPhone(damagedParty);
+  if (!gPhone || !dPhone) return null;
+
+  const description = `با توافق طرفین مقصر و زیان دیده مشخص شد. کاربر ${gPhone} مقصر و کاربر ${dPhone} زیان دیده می باشد.`;
+
+  return {
+    guiltyPartyId: guiltyId,
+    description,
+    decidedAt: new Date(),
+    fields: MUTUAL_AGREEMENT_EXPERT_DECISION_FIELDS,
+  };
+}
+
+/**
+ * Merge complementary statement flags onto the second party for expert/claim UIs when
+ * only the first party submitted a formal confession (V2 remote flow).
+ */
+export function enrichBlamePartiesForAgreementView(
+  doc: Record<string, unknown>,
+): Array<Record<string, unknown>> {
+  const parties = (doc.parties ?? []) as Array<Record<string, unknown>>;
+  if (!Array.isArray(parties) || parties.length === 0) return parties;
+
+  const first = parties.find((p) => p.role === PartyRole.FIRST) as
+    | {
+        statement?: Record<string, unknown>;
+      }
+    | undefined;
+  const secondIdx = parties.findIndex((p) => p.role === PartyRole.SECOND);
+  if (!first?.statement || secondIdx === -1) return parties;
+
+  if (doc.blameStatus !== BlameStatus.AGREED) return parties;
+
+  const st = first.statement as {
+    admitsGuilt?: boolean;
+    claimsDamage?: boolean;
+    acceptsExpertOpinion?: boolean;
+  };
+  if (st.acceptsExpertOpinion) return parties;
+
+  const admits = !!st.admitsGuilt;
+  const claims = !!st.claimsDamage;
+  if (admits === claims) return parties;
+
+  const second = parties[secondIdx] as {
+    statement?: Record<string, unknown>;
+  };
+  const prev = (second.statement ?? {}) as Record<string, unknown>;
+  const mergedStatement = {
+    ...prev,
+    admitsGuilt: admits ? false : true,
+    claimsDamage: admits ? true : false,
+    acceptsExpertOpinion: false,
+  };
+
+  const next = [...parties];
+  next[secondIdx] = {
+    ...second,
+    statement: mergedStatement,
+  };
+  return next;
+}

src/helpers/claim-expert-resend.ts

@@ -0,0 +1,105 @@
+import { ClaimCaseStatus } from "src/Types&Enums/claim-request-management/claim-case-status.enum";
+import { ClaimWorkflowStep } from "src/Types&Enums/claim-request-management/claim-workflow-steps.enum";
+
+export function resendRequestHasPayload(r: {
+  resendDescription?: string;
+  resendDocuments?: unknown[];
+  resendCarParts?: unknown[];
+}): boolean {
+  if (!r) return false;
+  if (String(r.resendDescription || "").trim() !== "") return true;
+  if (Array.isArray(r.resendDocuments) && r.resendDocuments.length > 0) return true;
+  if (Array.isArray(r.resendCarParts) && r.resendCarParts.length > 0) return true;
+  return false;
+}
+
+/** Normalize expert-requested document keys (strings or { key }). */
+export function normalizeResendDocumentKeys(docs: unknown[] | undefined): string[] {
+  if (!Array.isArray(docs)) return [];
+  const keys: string[] = [];
+  for (const d of docs) {
+    if (typeof d === "string" && d.trim()) keys.push(d.trim());
+    else if (d && typeof d === "object" && "key" in (d as object)) {
+      const k = String((d as { key?: string }).key || "").trim();
+      if (k) keys.push(k);
+    }
+  }
+  return keys;
+}
+
+/** Normalize expert-requested damaged part keys (DamagedPartItem uses `key`). */
+export function normalizeResendPartKeys(parts: unknown[] | undefined): string[] {
+  if (!Array.isArray(parts)) return [];
+  const keys: string[] = [];
+  for (const p of parts) {
+    if (typeof p === "string" && p.trim()) keys.push(p.trim());
+    else if (p && typeof p === "object" && "key" in (p as object)) {
+      const k = String((p as { key?: string }).key || "").trim();
+      if (k) keys.push(k);
+    }
+  }
+  return keys;
+}
+
+function getRequiredDocEntry(claim: any, documentKey: string): unknown {
+  const rd = claim?.requiredDocuments;
+  if (!rd) return undefined;
+  return rd instanceof Map ? rd.get(documentKey) : rd[documentKey];
+}
+
+export function isRequiredDocumentUploaded(claim: any, documentKey: string): boolean {
+  const doc = getRequiredDocEntry(claim, documentKey) as { uploaded?: boolean } | undefined;
+  return !!doc?.uploaded;
+}
+
+export function hasDamagedPartCapture(claim: any, partKey: string): boolean {
+  const data = claim?.media?.damagedParts;
+  if (!data) return false;
+  const cap = data instanceof Map ? data.get(partKey) : data[partKey];
+  return !!cap;
+}
+
+/**
+ * True when the user has satisfied every document and part the damage expert asked for,
+ * or when the expert only left instructions (no doc/part list) and there is a description.
+ */
+export function canFinalizeExpertResend(claim: any): boolean {
+  if (!claim) return false;
+  if (claim.status !== ClaimCaseStatus.WAITING_FOR_USER_RESEND) return false;
+  if (claim.workflow?.currentStep !== ClaimWorkflowStep.USER_EXPERT_RESEND) return false;
+
+  const r = claim.evaluation?.damageExpertResend;
+  if (!r || r.fulfilledAt) return false;
+
+  const docKeys = normalizeResendDocumentKeys(r.resendDocuments);
+  const partKeys = normalizeResendPartKeys(r.resendCarParts);
+
+  if (docKeys.length === 0 && partKeys.length === 0) {
+    return String(r.resendDescription || "").trim() !== "";
+  }
+
+  for (const k of docKeys) {
+    if (!isRequiredDocumentUploaded(claim, k)) return false;
+  }
+  for (const k of partKeys) {
+    if (!hasDamagedPartCapture(claim, k)) return false;
+  }
+  return true;
+}
+
+export function documentKeyAllowedForExpertResend(
+  claim: any,
+  documentKey: string,
+): boolean {
+  const r = claim?.evaluation?.damageExpertResend;
+  if (!r || r.fulfilledAt) return false;
+  const allowed = new Set(normalizeResendDocumentKeys(r.resendDocuments));
+  return allowed.has(documentKey);
+}
+
+export function partKeyAllowedForExpertResend(claim: any, partKey: string): boolean {
+  const r = claim?.evaluation?.damageExpertResend;
+  if (!r || r.fulfilledAt) return false;
+  const allowed = new Set(normalizeResendPartKeys(r.resendCarParts));
+  return allowed.has(partKey);
+}

src/helpers/expert-panel-status-report.ts

@@ -0,0 +1,49 @@
+import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
+import { ClaimCaseStatus } from "src/Types&Enums/claim-request-management/claim-case-status.enum";
+
+/** Blame: early workflow before expert queue / resend / signatures / terminals. */
+const BLAME_IN_PROGRESS_STATUSES = new Set<string>([
+  CaseStatus.OPEN,
+  CaseStatus.WAITING_FOR_SECOND_PARTY,
+]);
+
+/**
+ * Claim: user flow before submission is complete (analog to `ClaimWorkflowStep.USER_SUBMISSION_COMPLETE`).
+ */
+const CLAIM_IN_PROGRESS_STATUSES = new Set<string>([
+  ClaimCaseStatus.CREATED,
+  ClaimCaseStatus.SELECTING_OUTER_PARTS,
+  ClaimCaseStatus.SELECTING_OTHER_PARTS,
+  ClaimCaseStatus.UPLOADING_REQUIRED_DOCUMENTS,
+  ClaimCaseStatus.CAPTURING_PART_DAMAGES,
+]);
+
+export function blameCaseStatusToReportBucket(status: string): string {
+  if (BLAME_IN_PROGRESS_STATUSES.has(status)) return "IN_PROGRESS";
+  return status;
+}
+
+export function claimCaseStatusToReportBucket(status: string): string {
+  if (CLAIM_IN_PROGRESS_STATUSES.has(status)) return "IN_PROGRESS";
+  return status;
+}
+
+/** Keys returned for blame V2 expert report (IN_PROGRESS + each native post-early status). */
+export function initialBlameExpertReportBuckets(): Record<string, number> {
+  const out: Record<string, number> = { all: 0, IN_PROGRESS: 0 };
+  for (const s of Object.values(CaseStatus)) {
+    if (BLAME_IN_PROGRESS_STATUSES.has(s)) continue;
+    out[s] = 0;
+  }
+  return out;
+}
+
+/** Keys returned for claim V2 expert report. */
+export function initialClaimExpertReportBuckets(): Record<string, number> {
+  const out: Record<string, number> = { all: 0, IN_PROGRESS: 0 };
+  for (const s of Object.values(ClaimCaseStatus)) {
+    if (CLAIM_IN_PROGRESS_STATUSES.has(s)) continue;
+    out[s] = 0;
+  }
+  return out;
+}

src/helpers/expert-profile-snapshot.ts

@@ -0,0 +1,29 @@
+import { ExpertModel } from "src/users/entities/schema/expert.schema";
+import { DamageExpertModel } from "src/users/entities/schema/damage-expert.schema";
+import { ExpertProfileSnapshot } from "src/request-management/entities/schema/expert-profile-snapshot.schema";
+
+export function snapshotFromFieldExpert(
+  doc: ExpertModel | null | undefined,
+): ExpertProfileSnapshot | undefined {
+  if (!doc) return undefined;
+  return {
+    firstName: doc.firstName ?? undefined,
+    lastName: doc.lastName ?? undefined,
+    email: doc.email ?? undefined,
+    insuActivityCo: doc.insuActivityCo ?? undefined,
+    mobile: (doc.mobile ?? doc.phone) ?? undefined,
+  };
+}
+
+export function snapshotFromDamageExpert(
+  doc: DamageExpertModel | null | undefined,
+): ExpertProfileSnapshot | undefined {
+  if (!doc) return undefined;
+  return {
+    firstName: doc.firstName ?? undefined,
+    lastName: doc.lastName ?? undefined,
+    email: doc.email ?? undefined,
+    insuActivityCo: doc.insuActivityCo ?? undefined,
+    mobile: doc.mobile ?? undefined,
+  };
+}

src/helpers/mongoose-fa-timestamps.plugin.ts

@@ -0,0 +1,115 @@
+import { Connection, Query, Schema } from "mongoose";
+
+const PERSIAN_TO_ENGLISH: Record<string, string> = {
+  "۰": "0",
+  "۱": "1",
+  "۲": "2",
+  "۳": "3",
+  "۴": "4",
+  "۵": "5",
+  "۶": "6",
+  "۷": "7",
+  "۸": "8",
+  "۹": "9",
+};
+
+function normalizeDigits(value: string): string {
+  return value.replace(/[۰-۹]/g, (ch) => PERSIAN_TO_ENGLISH[ch] ?? ch);
+}
+
+function toIranFaDateTimeTuple(input: Date): [string, string] {
+  const dateFa = normalizeDigits(
+    input.toLocaleDateString("fa-IR", {
+      timeZone: "Asia/Tehran",
+      year: "numeric",
+      month: "2-digit",
+      day: "2-digit",
+    }),
+  );
+  const timeFa = normalizeDigits(
+    input.toLocaleTimeString("fa-IR", {
+      timeZone: "Asia/Tehran",
+      hour12: false,
+      hour: "2-digit",
+      minute: "2-digit",
+      second: "2-digit",
+    }),
+  );
+  return [dateFa, timeFa];
+}
+
+function isMissingFaTuple(value: unknown): boolean {
+  if (value == null) return true;
+  if (!Array.isArray(value)) return false;
+  if (value.length < 2) return true;
+  const [d, t] = value;
+  return !d || !t;
+}
+
+function writeFaTimestampsOnUpdate(query: Query<any, any>): void {
+  const nowFa = toIranFaDateTimeTuple(new Date());
+  const update = (query.getUpdate() ?? {}) as Record<string, any>;
+
+  if (!update.$set || typeof update.$set !== "object") {
+    update.$set = {};
+  }
+
+  update.$set.updatedAtFa = nowFa;
+
+  // Keep createdAtFa immutable on regular updates; set only for upsert inserts.
+  const opts = (query as any).getOptions?.() ?? {};
+  if (opts.upsert) {
+    if (!update.$setOnInsert || typeof update.$setOnInsert !== "object") {
+      update.$setOnInsert = {};
+    }
+    if (isMissingFaTuple(update.$setOnInsert.createdAtFa)) {
+      update.$setOnInsert.createdAtFa = nowFa;
+    }
+  }
+
+  query.setUpdate(update);
+}
+
+/**
+ * Adds `createdAtFa` / `updatedAtFa` (Iran timezone tuple: [date, time])
+ * to all schemas that use mongoose timestamps.
+ */
+export function applyIranFaTimestampPlugin(connection: Connection): void {
+  connection.plugin((schema: Schema) => {
+    const timestamps = schema.get("timestamps");
+    if (!timestamps) return;
+
+    schema.add({
+      createdAtFa: { type: [String], index: true },
+      updatedAtFa: { type: [String], index: true },
+    });
+
+    schema.pre("save", function (next) {
+      const nowFa = toIranFaDateTimeTuple(new Date());
+      if (isMissingFaTuple((this as any).createdAtFa)) {
+        (this as any).createdAtFa = nowFa;
+      }
+      (this as any).updatedAtFa = nowFa;
+      next();
+    });
+
+    schema.pre("insertMany", function (next, docs: any[]) {
+      const nowFa = toIranFaDateTimeTuple(new Date());
+      for (const doc of docs) {
+        if (isMissingFaTuple(doc.createdAtFa)) doc.createdAtFa = nowFa;
+        doc.updatedAtFa = nowFa;
+      }
+      next();
+    });
+
+    schema.pre("findOneAndUpdate", function () {
+      writeFaTimestampsOnUpdate(this);
+    });
+    schema.pre("updateOne", function () {
+      writeFaTimestampsOnUpdate(this);
+    });
+    schema.pre("updateMany", function () {
+      writeFaTimestampsOnUpdate(this);
+    });
+  });
+}

src/helpers/tenant-scope.ts

@@ -0,0 +1,71 @@
+import { BadRequestException, ForbiddenException } from "@nestjs/common";
+
+/** Insurance company tenant id on the actor JWT (Mongo ObjectId string). */
+export function requireActorClientKey(actor: { clientKey?: string }): string {
+  const ck = actor?.clientKey;
+  if (!ck || typeof ck !== "string") {
+    throw new BadRequestException(
+      "Client scope is missing for this account. Insurer/expert users must be bound to an insurance company.",
+    );
+  }
+  return ck;
+}
+
+export function blameCaseTouchesClient(doc: any, clientKey: string): boolean {
+  const id = String(clientKey);
+  return (doc?.parties ?? []).some(
+    (p: any) => String(p?.person?.clientId ?? "") === id,
+  );
+}
+
+export function claimCaseTouchesClient(doc: any, clientKey: string): boolean {
+  const id = String(clientKey);
+  const owner = doc?.owner as
+    | { clientId?: unknown; userClientKey?: unknown }
+    | undefined;
+  const tenantId = owner?.clientId ?? owner?.userClientKey;
+  return String(tenantId ?? "") === id;
+}
+
+/**
+ * Field expert–initiated cases may not yet have party clientId filled; the
+ * initiating expert is always scoped to their insurer via JWT.
+ */
+export function blameCaseAccessibleToExpert(
+  doc: any,
+  actor: { sub: string; clientKey?: string },
+): boolean {
+  if (
+    doc.expertInitiated &&
+    doc.initiatedByFieldExpertId &&
+    String(doc.initiatedByFieldExpertId) === actor.sub
+  ) {
+    return true;
+  }
+  const ck = actor?.clientKey;
+  if (!ck) return false;
+  return blameCaseTouchesClient(doc, ck);
+}
+
+export function assertBlameCaseForExpertTenant(
+  doc: any,
+  actor: { sub: string; clientKey?: string },
+): void {
+  if (!blameCaseAccessibleToExpert(doc, actor)) {
+    throw new ForbiddenException(
+      "This blame case does not belong to your organization.",
+    );
+  }
+}
+
+export function assertClaimCaseForTenant(
+  doc: any,
+  actor: { clientKey?: string },
+): void {
+  const ck = requireActorClientKey(actor);
+  if (!claimCaseTouchesClient(doc, ck)) {
+    throw new ForbiddenException(
+      "This claim does not belong to your organization.",
+    );
+  }
+}

src/lookups/lookups.service.ts

@@ -1,401 +1,45 @@
-import {
+import { Injectable, Logger, NotFoundException } from "@nestjs/common";
-  BadGatewayException,
-  Injectable,
-  Logger,
-} from "@nestjs/common";
-import axios from "axios";
 import { LookupDbService } from "./entities/db-service/lookup.db.service";
 
 @Injectable()
 export class LookupsService {
   private readonly logger = new Logger(LookupsService.name);
-  private readonly GET_APP_TOKEN_URL =
-    "https://insapm.ir/bimeapimanager/api/EITAuthentication/GetAppToken";
-  private readonly LOGIN_URL =
-    "https://insapm.ir/bimeapimanager/api/EITAuthentication/Login";
-  private readonly BASE_API_URL =
-    "https://apimanager.iraneit.com/BimeApiManager/api/BimeApi/v2.0/car";
-  private readonly BASE_INFO_PATH = "base-info";
-  private readonly CODE_LIST_PATH = "code-list";
 
-  // Authentication credentials
+  constructor(private readonly lookupDbService: LookupDbService) {}
-  private readonly APP_NAME = "fanhab";
-  private readonly SECRET = "5Fa@N#A2B";
-  private readonly USERNAME = "fanhabUser";
-  private readonly PASSWORD = "Fan#@2U$3er";
-
-  // API headers
-  private readonly CORP_ID = "3539";
-  private readonly CONTRACT_ID = "263";
-  private readonly LOCATION = "100";
-
-  constructor(
-    private readonly lookupDbService: LookupDbService,
-  ) {}
 
   /**
-   * Step 1: Get appToken from GetAppToken API
+   * Returns stored `response` for a lookup document by `name` in the lookups collection.
-   * The token is returned in the response header 'appToken'
    */
-  private async getAppToken(): Promise<string> {
+  async getLookup(lookupName: string): Promise<any> {
-    try {
+    const doc = await this.lookupDbService.findOne({ name: lookupName });
-      const requestHeaders: any = {
+    if (!doc) {
-        appname: this.APP_NAME,
+      this.logger.warn(`Lookup not found in database: ${lookupName}`);
-        secret: this.SECRET,
+      throw new NotFoundException(`Lookup "${lookupName}" not found`);
-        "Content-Length": "0",
-      };
-      // Remove Content-Type header when Content-Length is 0
-      delete requestHeaders["Content-Type"];
-      
-      const response = await axios({
-        method: "POST",
-        url: this.GET_APP_TOKEN_URL,
-        data: "", // Empty string body
-        headers: requestHeaders,
-        transformRequest: [
-          (data, headers) => {
-            // Remove Content-Type header completely for empty body
-            if (headers) {
-              delete headers["Content-Type"];
-              delete headers["content-type"];
     }
-            return data;
+    return doc.response;
-          },
-        ],
-      });
-
-      // Axios lowercases headers, so check both cases
-      const appToken =
-        response.headers.apptoken ||
-        response.headers.appToken ||
-        response.headers["apptoken"] ||
-        response.headers["appToken"];
-      if (!appToken) {
-        this.logger.error("Failed to get appToken from response headers");
-        this.logger.error("Response status:", response.status);
-        this.logger.error("Response headers:", JSON.stringify(response.headers, null, 2));
-        this.logger.error("Available header keys:", Object.keys(response.headers));
-        this.logger.error("Response data:", response.data);
-        
-        // Extract error message from response if available
-        const errorMessage = response.data?.Message || 
-                            response.data?.message ||
-                            response.data ||
-                            "Failed to get appToken from response headers";
-        
-        throw new BadGatewayException(errorMessage);
   }
 
-      this.logger.log(`Successfully obtained appToken: ${appToken}`);
-      return appToken;
-    } catch (error) {
-      this.logger.error("Failed to get appToken");
-      if (axios.isAxiosError(error)) {
-        this.logger.error("Error status:", error.response?.status);
-        this.logger.error("Error status text:", error.response?.statusText);
-        this.logger.error("Error response data:", error.response?.data);
-        this.logger.error("Error response headers:", error.response?.headers);
-        this.logger.error("Request URL:", error.config?.url);
-        this.logger.error("Request headers:", error.config?.headers);
-        
-        // Extract error message from response
-        const errorMessage = error.response?.data?.Message || 
-                            error.response?.data?.message ||
-                            error.response?.data ||
-                            error.message ||
-                            "Failed to get appToken from external API";
-        
-        throw new BadGatewayException(errorMessage);
-      } else {
-        this.logger.error("Error details:", error);
-        throw new BadGatewayException("Failed to get appToken from external API");
-      }
-    }
-  }
-
-  /**
-   * Step 2: Login to get authenticationToken
-   * The token is returned in the response body field 'authenticationtoken'
-   */
-  private async login(appToken: string): Promise<string> {
-    try {
-      this.logger.log(`Attempting login with appToken: ${appToken}`);
-      this.logger.log(`Login URL: ${this.LOGIN_URL}`);
-      this.logger.log(`Username: ${this.USERNAME}`);
-      
-      const requestHeaders: any = {
-        appToken: appToken,
-        userName: this.USERNAME,
-        password: this.PASSWORD,
-        "Content-Length": "0",
-      };
-      // Remove Content-Type header when Content-Length is 0
-      // Axios adds it automatically, but server doesn't expect it for empty body
-      delete requestHeaders["Content-Type"];
-      
-      this.logger.log("Request headers (without password):", {
-        appToken: appToken,
-        userName: this.USERNAME,
-        password: "***",
-        "Content-Length": "0",
-        "Content-Type": "removed",
-      });
-
-      const response = await axios({
-        method: "POST",
-        url: this.LOGIN_URL,
-        data: "", // Empty string body
-        headers: requestHeaders,
-        transformRequest: [
-          (data, headers) => {
-            // Remove Content-Type header completely for empty body
-            if (headers) {
-              delete headers["Content-Type"];
-              delete headers["content-type"];
-            }
-            return data;
-          },
-        ],
-      });
-
-      this.logger.log("Login response status:", response.status);
-      this.logger.log("Login response data:", JSON.stringify(response.data, null, 2));
-      this.logger.log("Login response headers:", JSON.stringify(response.headers, null, 2));
-
-      // Check response headers first (authenticationToken is in headers, not body)
-      const authenticationToken =
-        response.headers.authenticationtoken ||
-        response.headers.authenticationToken ||
-        response.headers["authenticationtoken"] ||
-        response.headers["authenticationToken"] ||
-        // Fallback to body if not in headers
-        response.data?.authenticationtoken ||
-        response.data?.authenticationToken ||
-        response.data?.authentication_token;
-      
-      this.logger.log(`Extracted authenticationToken: ${authenticationToken ? 'Found' : 'Not found'}`);
-      
-      if (!authenticationToken) {
-        this.logger.error("Failed to get authenticationToken from response");
-        this.logger.error("Response status:", response.status);
-        this.logger.error("Response headers:", JSON.stringify(response.headers, null, 2));
-        this.logger.error("Response headers keys:", Object.keys(response.headers || {}));
-        this.logger.error("Response data:", JSON.stringify(response.data, null, 2));
-        this.logger.error("Response data keys:", Object.keys(response.data || {}));
-        
-        // Extract error message from response if available
-        const errorMessage = response.data?.Message || 
-                            response.data?.message ||
-                            "Failed to get authenticationToken from response";
-        
-        throw new BadGatewayException(errorMessage);
-      }
-
-      this.logger.log(`Successfully obtained authenticationToken: ${authenticationToken}`);
-      return authenticationToken;
-    } catch (error) {
-      this.logger.error("Failed to login");
-      this.logger.error("AppToken used:", appToken);
-      this.logger.error("Login URL:", this.LOGIN_URL);
-      this.logger.error("Username:", this.USERNAME);
-      
-      if (axios.isAxiosError(error)) {
-        this.logger.error("Error status:", error.response?.status);
-        this.logger.error("Error status text:", error.response?.statusText);
-        this.logger.error("Error response data:", JSON.stringify(error.response?.data, null, 2));
-        this.logger.error("Error response headers:", JSON.stringify(error.response?.headers, null, 2));
-        this.logger.error("Request URL:", error.config?.url);
-        this.logger.error("Request method:", error.config?.method);
-        this.logger.error("Request headers:", JSON.stringify({
-          ...error.config?.headers,
-          password: "***",
-        }, null, 2));
-        
-        // Extract error message from response
-        const errorMessage = error.response?.data?.Message || 
-                            error.response?.data?.message ||
-                            error.response?.data ||
-                            error.message ||
-                            "Failed to login to external API";
-        
-        throw new BadGatewayException(errorMessage);
-      } else {
-        this.logger.error("Error details:", error);
-        throw new BadGatewayException("Failed to login to external API");
-      }
-    }
-  }
-
-  /**
-   * Step 3: Call the lookup API with authenticationToken
-   */
-  private async callLookupApi(
-    lookupName: string,
-    authenticationToken: string,
-    pathType: "base-info" | "code-list" = "base-info",
-  ): Promise<any> {
-    const url = `${this.BASE_API_URL}/${pathType}/${lookupName}`;
-    try {
-      const response = await axios.get(url, {
-        headers: {
-          authenticationToken: authenticationToken,
-          CorpId: this.CORP_ID,
-          ContractId: this.CONTRACT_ID,
-          Location: this.LOCATION,
-          "Content-Type": "application/json",
-        },
-      });
-
-      this.logger.log(`Successfully fetched data for lookup: ${lookupName}`);
-      return response.data;
-    } catch (error) {
-      this.logger.error(`Failed to fetch lookup data for ${lookupName}`);
-      this.logger.error("URL:", url);
-      this.logger.error("AuthenticationToken used:", authenticationToken);
-      
-      if (axios.isAxiosError(error)) {
-        this.logger.error("Error status:", error.response?.status);
-        this.logger.error("Error status text:", error.response?.statusText);
-        this.logger.error("Error response data:", JSON.stringify(error.response?.data, null, 2));
-        this.logger.error("Error response headers:", JSON.stringify(error.response?.headers, null, 2));
-        this.logger.error("Request URL:", error.config?.url);
-        this.logger.error("Request headers:", JSON.stringify(error.config?.headers, null, 2));
-        // Extract error message from response
-        const errorMessage = error.response?.data?.Message || 
-                            error.response?.data?.message ||
-                            error.response?.data ||
-                            error.message ||
-                            `Failed to fetch lookup data for ${lookupName}`;
-        
-        throw new BadGatewayException(errorMessage);
-      } else {
-        this.logger.error("Error details:", error);
-        throw new BadGatewayException(
-          `Failed to fetch lookup data for ${lookupName}`,
-        );
-      }
-    }
-  }
-
-  /**
-   * Complete authentication flow and fetch lookup data
-   */
-  private async fetchLookupDataFromExternalApi(
-    lookupName: string,
-    pathType: "base-info" | "code-list" = "base-info",
-  ): Promise<{ authenticationToken: string; response: any; url: string }> {
-    // Step 1: Get appToken
-    const appToken = await this.getAppToken();
-
-    // Step 2: Login to get authenticationToken
-    const authenticationToken = await this.login(appToken);
-
-    // Step 3: Call the lookup API
-    const url = `${this.BASE_API_URL}/${pathType}/${lookupName}`;
-    const response = await this.callLookupApi(
-      lookupName,
-      authenticationToken,
-      pathType,
-    );
-
-    return { authenticationToken, response, url };
-  }
-
-  /**
-   * Check if lookup data needs to be updated (once a month)
-   */
-  private shouldUpdateLookup(updatedAt: Date | null): boolean {
-    if (!updatedAt) {
-      return true; // Never updated, need to fetch
-    }
-
-    const oneMonthAgo = new Date();
-    oneMonthAgo.setMonth(oneMonthAgo.getMonth() - 1);
-
-    return updatedAt < oneMonthAgo;
-  }
-
-  /**
-   * Get lookup data by name
-   * Returns cached data if available and not expired, otherwise fetches from external API
-   */
-  async getLookup(
-    lookupName: string,
-    pathType: "base-info" | "code-list" = "base-info",
-  ): Promise<any> {
-    // Check if we have cached data
-    const existingLookup = await this.lookupDbService.findOne({
-      name: lookupName,
-    });
-
-    if (existingLookup && !this.shouldUpdateLookup(existingLookup.updatedAt)) {
-      this.logger.log(
-        `Returning cached data for lookup: ${lookupName} (last updated: ${existingLookup.updatedAt})`,
-      );
-      return existingLookup.response;
-    }
-
-    // Need to fetch from external API
-    this.logger.log(`Fetching fresh data for lookup: ${lookupName}`);
-    const { authenticationToken, response, url } =
-      await this.fetchLookupDataFromExternalApi(lookupName, pathType);
-
-    // Save or update in database
-    await this.lookupDbService.findOneAndUpdate(
-      { name: lookupName },
-      {
-        url: url,
-        authenticationToken: authenticationToken,
-        name: lookupName,
-        response: response,
-        updatedAt: new Date(),
-      },
-    );
-
-    this.logger.log(`Successfully saved/updated lookup data for: ${lookupName}`);
-    return response;
-  }
-
-  /**
-   * Get accident-causes lookup data
-   */
   async getAccidentCauses(): Promise<any> {
-    return await this.getLookup("accident-causes", "base-info");
+    return await this.getLookup("accident-causes");
   }
 
-  /**
-   * Get accident-report-type lookup data
-   */
   async getAccidentReportType(): Promise<any> {
-    return await this.getLookup("accident-report-type", "code-list");
+    return await this.getLookup("accident-report-type");
   }
 
-  /**
-   * Get vehicle-use-types lookup data
-   */
   async getVehicleUseTypes(): Promise<any> {
-    return await this.getLookup("vehicle-use-types", "base-info");
+    return await this.getLookup("vehicle-use-types");
   }
 
-  /**
-   * Get dmg-pay-method lookup data
-   */
   async getDmgPayMethod(): Promise<any> {
-    return await this.getLookup("dmg-pay-method", "code-list");
+    return await this.getLookup("dmg-pay-method");
   }
 
-  /**
-   * Get driving-licence-types lookup data
-   */
   async getDrivingLicenceTypes(): Promise<any> {
-    return await this.getLookup("driving-licence-types", "base-info");
+    return await this.getLookup("driving-licence-types");
   }
 
-  /**
-   * Get accident-culprit-type lookup data
-   */
   async getAccidentCulpritType(): Promise<any> {
-    return await this.getLookup("accident-culprit-type", "code-list");
+    return await this.getLookup("accident-culprit-type");
   }
 }
-

src/reports/dto/reports.dto.ts

@@ -1,50 +1,28 @@
-export class DamageExpertAllRequestsCountReportDtoRs {
+/**
-  all: number;
+ * Native workflow status keys from blameCases (`CaseStatus`) or claimCases (`ClaimCaseStatus`),
-  UnChecked: number;
+ * plus `all` = total matching documents for the tenant.
-  CheckedRequest: number;
+ */
-  CheckAgain: number;
+export class BlameCaseStatusCountReportDtoRs {
-  WaitingForUserToResend: number;
+  [key: string]: number;
-  CloseRequest: number;
-  WaitingForUserCompleted: number;
-  InPersonVisit: number;
 
-  constructor(report: any) {
+  constructor(report: Record<string, number>) {
-    this.all = report.all;
+    Object.assign(this, report);
-    this.UnChecked = report.UnChecked;
-    this.CheckedRequest = report.CheckedRequest;
-    this.CheckAgain = report.CheckAgain;
-    this.WaitingForUserToResend = report.WaitingForUserToResend;
-    this.CloseRequest = report.CloseRequest;
-    this.WaitingForUserCompleted = report.WaitingForUserCompleted;
-    this.InPersonVisit = report.InPersonVisit;
   }
 }
 
-export class ExpertAllRequestsCountReportDtoRs {
+export class ClaimCaseStatusCountReportDtoRs {
-  all: number;
+  [key: string]: number;
-  UnChecked: number;
-  CheckedRequest: number;
-  CheckAgain: number;
-  WaitingForUserToResend: number;
-  CloseRequest: number;
-  WaitingForUserCompleted: number;
 
-  constructor(report: any) {
+  constructor(report: Record<string, number>) {
-    this.all = report.all;
+    Object.assign(this, report);
-    this.UnChecked = report.UnChecked;
-    this.CheckedRequest = report.CheckedRequest;
-    this.CheckAgain = report.CheckAgain;
-    this.WaitingForUserToResend = report.WaitingForUserToResend;
-    this.CloseRequest = report.CloseRequest;
-    this.WaitingForUserCompleted = report.WaitingForUserCompleted;
   }
 }
 
 export class CompanyAllRequestsCountReportDtoRs {
-  blame: object;
+  blame: Record<string, number>;
-  claim: object;
+  claim: Record<string, number>;
 
-  constructor(blame: object, claim: object) {
+  constructor(blame: Record<string, number>, claim: Record<string, number>) {
     this.blame = blame;
     this.claim = claim;
   }

src/reports/reports.module.ts

@@ -1,7 +1,6 @@
 import { Module } from "@nestjs/common";
 import { ClaimRequestManagementModule } from "src/claim-request-management/claim-request-management.module";
 import { RequestManagementModule } from "src/request-management/request-management.module";
-import { ClientModule } from "src/client/client.module";
 import { ReportsController } from "./reports.controller";
 import { ReportsService } from "./reports.service";
 
@@ -9,7 +8,6 @@ import { ReportsService } from "./reports.service";
   imports: [
     RequestManagementModule,
     ClaimRequestManagementModule,
-    ClientModule,
   ],
   controllers: [ReportsController],
   providers: [ReportsService],

src/reports/reports.service.ts

@@ -1,392 +1,231 @@
-import { Injectable, Logger } from "@nestjs/common";
+import { BadRequestException, Injectable } from "@nestjs/common";
 import { Types } from "mongoose";
-import { ClaimRequestManagementDbService } from "src/claim-request-management/entites/db-service/claim-request-management.db.service";
+import { ClaimCaseDbService } from "src/claim-request-management/entites/db-service/claim-case.db.service";
-import { RequestManagementDbService } from "src/request-management/entities/db-service/request-management.db.service";
+import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
-import { ClientDbService } from "src/client/entities/db-service/client.db.service";
+import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
-import { ReqBlameStatus } from "src/Types&Enums/blame-request-management/status.enum";
+import { ClaimCaseStatus } from "src/Types&Enums/claim-request-management/claim-case-status.enum";
-import { ReqClaimStatus } from "src/Types&Enums/claim-request-management/status.enum";
+import { requireActorClientKey } from "src/helpers/tenant-scope";
-import { UserType } from "src/Types&Enums/userType.enum";
 import {
+  BlameCaseStatusCountReportDtoRs,
+  ClaimCaseStatusCountReportDtoRs,
   CompanyAllRequestsCountReportDtoRs,
-  DamageExpertAllRequestsCountReportDtoRs,
-  ExpertAllRequestsCountReportDtoRs,
 } from "./dto/reports.dto";
 
 @Injectable()
 export class ReportsService {
-  private readonly logger = new Logger(ReportsService.name);
-
   constructor(
-    private readonly requestManagementDbService: RequestManagementDbService,
+    private readonly blameRequestDbService: BlameRequestDbService,
-    private readonly claimRequestManagementDbService: ClaimRequestManagementDbService,
+    private readonly claimCaseDbService: ClaimCaseDbService,
-    private readonly clientDbService: ClientDbService,
   ) {}
 
-  async getAllCheckedRequestsCountFn(role: string, client: string) {
+  private clientObjectId(client: string | undefined): Types.ObjectId {
-    const statuses = ["UnChecked", "CheckedRequest"];
+    const ck = requireActorClientKey({ clientKey: client });
-    const data: Record<string, number> = { all: 0 };
+    return new Types.ObjectId(ck);
-    const clientId = new Types.ObjectId(client);
-
-    for (const status of statuses) {
-      let count = 0;
-      if (role === "damage_expert") {
-        count = await this.claimRequestManagementDbService.countByFilter({
-          claimStatus: status,
-          userClientKey: clientId,
-        });
-      } else {
-        count = await this.requestManagementDbService.countByFilter({
-          blameStatus: status,
-          $or: [
-            { "firstPartyDetails.firstPartyClient.clientId": clientId },
-            { "secondPartyDetails.secondPartyClient.clientId": clientId },
-          ],
-        });
-      }
-      data[status] = count;
-      data.all += count;
-    }
-    return data;
   }
 
-  async getDateFilteredRequestByStatus(
+  private isBlameForClient(r: any, client: Types.ObjectId): boolean {
-    role: string,
+    const idStr = String(client);
-    client: string,
+    return (r?.parties || []).some(
-    start: Date,
+      (p) => String(p?.person?.clientId || "") === idStr,
-    end: Date,
-  ) {
-    const statuses = ["UnChecked", "CheckedRequest", "CheckAgain"];
-    const data: Record<string, number> = {};
-    const clientId = new Types.ObjectId(client);
-
-    for (const status of statuses) {
-      let blameCount = 0;
-      let claimCount = 0;
-
-      if (role === "expert" || role === "company") {
-        blameCount = await this.requestManagementDbService.countByFilter({
-          blameStatus: status,
-          createdAt: { $gte: start, $lte: end },
-          $or: [
-            { "firstPartyDetails.firstPartyClient.clientId": clientId },
-            { "secondPartyDetails.secondPartyClient.clientId": clientId },
-          ],
-        });
-      }
-
-      if (role === "damage_expert" || role === "company") {
-        claimCount = await this.claimRequestManagementDbService.countByFilter({
-          claimStatus: status,
-          userClientKey: clientId,
-          createdAt: { $gte: start, $lte: end },
-        });
-      }
-      data[status] = blameCount + claimCount;
-    }
-    return data;
-  }
-
-  private isVisibleToClientType(client: any, actor: any): boolean {
-    if (actor.userType === UserType.GENUINE) {
-      return true;
-    }
-    if (
-      actor.userType === UserType.LEGAL &&
-      String(client._id) === actor.clientKey
-    ) {
-      return true;
-    }
-    return false;
-  }
-
-  private wasHandledByActor(request: any, actorSub: string): boolean {
-    type ActorCheckerEntry = { CheckedRequest?: { actorId: string } };
-    const actorChecker = request.actorsChecker as ActorCheckerEntry[];
-
-    if (!Array.isArray(actorChecker)) {
-      return false;
-    }
-
-    const matchingEntry = actorChecker.find(
-      (entry) => String(entry?.CheckedRequest?.actorId) === actorSub,
     );
-
-    return !!matchingEntry;
   }
 
-  /**
+  private isClaimForClient(r: any, client: Types.ObjectId): boolean {
-   * Filters claim requests using the same logic as expert-claim service
+    return String(r?.owner?.userClientKey || "") === String(client);
-   * to ensure consistency between endpoints
-   */
-  private async filterClaimRequestsForExpert(
-    requests: any[],
-    actor: any,
-  ): Promise<any[]> {
-    const filteredRequests = [];
-
-    for (const r of requests) {
-      // For expert-initiated blame files, only show to the initiating expert
-      if (r.blameFile?.expertInitiated && r.blameFile?.initiatedBy) {
-        if (String(r.blameFile.initiatedBy) !== actor.sub) {
-          continue; // Skip if not the initiating expert
-        }
-        // Expert-initiated claim files are always visible to the initiating expert
-        filteredRequests.push(r);
-        continue;
   }
 
-      const client = await this.clientDbService.findOne({
+  private countBlameByCaseStatus(
-        _id: r.userClientKey,
+    blames: any[],
-      });
+    clientId: Types.ObjectId,
-
+  ): Record<string, number> {
-      if (!client) {
+    const out: Record<string, number> = { all: 0 };
-        this.logger.warn(
+    for (const s of Object.values(CaseStatus)) {
-          `Client not found for claim request with ID: ${r._id}. Skipping.`,
+      out[s] = 0;
-        );
+    }
-        continue;
+    for (const r of blames) {
+      if (!this.isBlameForClient(r, clientId)) continue;
+      const st = r?.status as string;
+      if (st in out) out[st]++;
+      else out[st] = (out[st] ?? 0) + 1;
+      out.all++;
+    }
+    return out;
   }
 
-      const specialHandlingStatuses = [
+  private countClaimByCaseStatus(
-        ReqClaimStatus.CheckAgain,
+    claims: any[],
-        ReqClaimStatus.ReviewRequest,
+    clientId: Types.ObjectId,
-        ReqClaimStatus.PendingFactorValidation,
+  ): Record<string, number> {
-      ];
+    const out: Record<string, number> = { all: 0 };
-
+    for (const s of Object.values(ClaimCaseStatus)) {
-      const requiresSpecificActorCheck = specialHandlingStatuses.includes(
+      out[s] = 0;
-        r.claimStatus,
-      );
-
-      if (requiresSpecificActorCheck) {
-        if (this.wasHandledByActor(r, actor.sub)) {
-          filteredRequests.push(r);
-        }
-      } else {
-        if (this.isVisibleToClientType(client, actor)) {
-          filteredRequests.push(r);
     }
+    for (const r of claims) {
+      if (!this.isClaimForClient(r, clientId)) continue;
+      const st = r?.status as string;
+      if (st in out) out[st]++;
+      else out[st] = (out[st] ?? 0) + 1;
+      out.all++;
     }
+    return out;
   }
 
-    return filteredRequests;
+  async getAllRequestsCountByRole(role: string, client: string | undefined) {
-  }
+    const clientId = this.clientObjectId(client);
+    const [blames, claims] = await Promise.all([
+      this.blameRequestDbService.find({}, { lean: true }),
+      this.claimCaseDbService.find({}, { lean: true }),
+    ]);
 
-  async getAllRequestsCountByRole(role: string, client: string, actor?: any) {
     if (role === "expert") {
-      const statuses = Object.values(ReqBlameStatus);
+      return this.countBlameByCaseStatus(blames as any[], clientId);
-      const data: Record<string, number> = { all: 0 };
-
-      for (const status of statuses) {
-        const filter = {
-          blameStatus: status,
-          $or: [
-            {
-              "firstPartyDetails.firstPartyClient.clientId": new Types.ObjectId(
-                client,
-              ),
-            },
-            // {
-            //   "secondPartyDetails.secondPartyClient.clientId":
-            //     new Types.ObjectId(client),
-            // },
-          ],
-        };
-
-        const count =
-          await this.requestManagementDbService.countByFilter(filter);
-        data[status] = count;
-        data.all += count;
-      }
-
-      return data;
     }
 
     if (role === "damage_expert") {
-      const statuses = Object.values(ReqClaimStatus);
+      return this.countClaimByCaseStatus(claims as any[], clientId);
-      const data: Record<string, number> = { all: 0 };
-
-      // For damage_expert, we need to apply the same filtering as expert-claim service
-      if (actor) {
-        // Fetch all requests with the statuses that expert-claim service shows
-        // This matches the statuses in getClaimRequestsListForExpert
-        const relevantStatuses = [
-          ReqClaimStatus.UnChecked,
-          ReqClaimStatus.ReviewRequest,
-          ReqClaimStatus.CheckAgain,
-          ReqClaimStatus.CloseRequest,
-          ReqClaimStatus.InPersonVisit,
-          ReqClaimStatus.CheckedRequest,
-          ReqClaimStatus.PendingFactorValidation,
-        ];
-
-        // Fetch all requests with relevant statuses (matching expert-claim query)
-        const allRequests =
-          await this.claimRequestManagementDbService.findAllByStatus({
-            claimStatus: { $in: relevantStatuses },
-          });
-
-        // Filter requests using the same logic as expert-claim service
-        const filteredRequests =
-          await this.filterClaimRequestsForExpert(allRequests, actor);
-
-        // Count by status from filtered results
-        for (const status of statuses) {
-          const count = filteredRequests.filter(
-            (r) => r.claimStatus === status,
-          ).length;
-          data[status] = count;
-          data.all += count;
-        }
-      } else {
-        // Fallback to simple count if actor not provided (shouldn't happen for damage_expert)
-      for (const status of statuses) {
-        const filter = {
-          claimStatus: status,
-          userClientKey: new Types.ObjectId(client),
-        };
-
-        const count =
-          await this.claimRequestManagementDbService.countByFilter(filter);
-        data[status] = count;
-        data.all += count;
-        }
     }
 
-      return data;
-    }
-
-    // ✅ Company logic
     if (role === "company") {
-      const blameStatuses = Object.values(ReqBlameStatus);
+      return {
-      const claimStatuses = Object.values(ReqClaimStatus);
+        blame: this.countBlameByCaseStatus(blames as any[], clientId),
-
+        claim: this.countClaimByCaseStatus(claims as any[], clientId),
-      const blameData: Record<string, number> = { all: 0 };
-      const claimData: Record<string, number> = { all: 0 };
-
-      // Only count files where this company is FIRST party in Blame
-      for (const status of blameStatuses) {
-        const filter = {
-          blameStatus: status,
-          "firstPartyDetails.firstPartyClient.clientId": new Types.ObjectId(
-            client,
-          ),
       };
-
-        const count =
-          await this.requestManagementDbService.countByFilter(filter);
-        blameData[status] = count;
-        blameData.all += count;
-      }
-
-      // Claims always use `userClientKey`
-      for (const status of claimStatuses) {
-        const filter = {
-          claimStatus: status,
-          userClientKey: new Types.ObjectId(client),
-        };
-
-        const count =
-          await this.claimRequestManagementDbService.countByFilter(filter);
-        claimData[status] = count;
-        claimData.all += count;
-      }
-
-      return { blameData, claimData };
     }
 
     return null;
   }
 
-  async getAllRequestsReportCount(actor, client) {
+  /**
-    if (actor.role === "damage_expert") {
+   * Per calendar month, counts by native `CaseStatus` / `ClaimCaseStatus`.
-      // Pass actor to apply filtering logic for damage_expert
+   * Company gets both blame and claim maps; expert / damage_expert get one map.
-      const data = await this.getAllRequestsCountByRole(
+   */
-        actor.role,
+  async getDateFilteredRequestByStatus(
-        client,
+    role: string,
-        actor,
+    client: string | undefined,
-      );
+    start: Date,
-      return new DamageExpertAllRequestsCountReportDtoRs(data);
+    end: Date,
-    } else if (actor.role === "expert") {
+  ) {
-      const data = await this.getAllRequestsCountByRole(actor.role, client);
+    const clientId = this.clientObjectId(client);
-      return new ExpertAllRequestsCountReportDtoRs(data);
+    const [blames, claims] = await Promise.all([
-    } else {
+      this.blameRequestDbService.find({}, { lean: true }),
-      // company
+      this.claimCaseDbService.find({}, { lean: true }),
-      const damageExpertData = await this.getAllRequestsCountByRole(
+    ]);
-        "damage_expert",
+
-        client,
+    const inRange = (r: any) => {
-      );
+      const createdAt = new Date(r.createdAt);
-      const expertData = await this.getAllRequestsCountByRole("expert", client);
+      return createdAt >= start && createdAt <= end;
-      return new CompanyAllRequestsCountReportDtoRs(
+    };
-        expertData,
+
-        damageExpertData,
+    if (role === "company") {
-      );
+      const blameOut: Record<string, number> = { all: 0 };
+      const claimOut: Record<string, number> = { all: 0 };
+      for (const s of Object.values(CaseStatus)) blameOut[s] = 0;
+      for (const s of Object.values(ClaimCaseStatus)) claimOut[s] = 0;
+
+      for (const r of blames as any[]) {
+        if (!this.isBlameForClient(r, clientId) || !inRange(r)) continue;
+        const st = r?.status as string;
+        if (st in blameOut) blameOut[st]++;
+        else blameOut[st] = (blameOut[st] ?? 0) + 1;
+        blameOut.all++;
       }
+      for (const r of claims as any[]) {
+        if (!this.isClaimForClient(r, clientId) || !inRange(r)) continue;
+        const st = r?.status as string;
+        if (st in claimOut) claimOut[st]++;
+        else claimOut[st] = (claimOut[st] ?? 0) + 1;
+        claimOut.all++;
+      }
+      return { blame: blameOut, claim: claimOut };
     }
 
-  async getAllRequestsReportPerMonth(actor, client) {
+    if (role === "expert") {
-    const result = [];
+      const out: Record<string, number> = { all: 0 };
+      for (const s of Object.values(CaseStatus)) out[s] = 0;
+      for (const r of blames as any[]) {
+        if (!this.isBlameForClient(r, clientId) || !inRange(r)) continue;
+        const st = r?.status as string;
+        if (st in out) out[st]++;
+        else out[st] = (out[st] ?? 0) + 1;
+        out.all++;
+      }
+      return out;
+    }
+
+    if (role === "damage_expert") {
+      const out: Record<string, number> = { all: 0 };
+      for (const s of Object.values(ClaimCaseStatus)) out[s] = 0;
+      for (const r of claims as any[]) {
+        if (!this.isClaimForClient(r, clientId) || !inRange(r)) continue;
+        const st = r?.status as string;
+        if (st in out) out[st]++;
+        else out[st] = (out[st] ?? 0) + 1;
+        out.all++;
+      }
+      return out;
+    }
+
+    throw new BadRequestException("Unsupported role for reports");
+  }
+
+  async getAllRequestsReportCount(actor: any, client: string | undefined) {
+    requireActorClientKey(actor);
+
+    if (actor.role === "damage_expert") {
+      const data = await this.getAllRequestsCountByRole(actor.role, client);
+      return new ClaimCaseStatusCountReportDtoRs(data as Record<string, number>);
+    }
+    if (actor.role === "expert") {
+      const data = await this.getAllRequestsCountByRole(actor.role, client);
+      return new BlameCaseStatusCountReportDtoRs(data as Record<string, number>);
+    }
+    const companyPayload = await this.getAllRequestsCountByRole(
+      "company",
+      client,
+    );
+    return new CompanyAllRequestsCountReportDtoRs(
+      (companyPayload as { blame: Record<string, number> }).blame,
+      (companyPayload as { claim: Record<string, number> }).claim,
+    );
+  }
+
+  async getAllRequestsReportPerMonth(actor: any, client: string | undefined) {
+    requireActorClientKey(actor);
+    const result: any[] = [];
     const now = new Date();
 
+    for (let i = 0; i < 5; i++) {
+      const monthStart = new Date(now.getFullYear(), now.getMonth() - i, 1);
+      const monthEnd = new Date(
+        now.getFullYear(),
+        now.getMonth() - i + 1,
+        0,
+        23,
+        59,
+        59,
+      );
+      const label = monthStart.toLocaleDateString("fa-IR", {
+        month: "long",
+        year: "numeric",
+      });
+
+      let data: any;
       if (actor.role === "company") {
-      for (let i = 0; i < 5; i++) {
+        data = await this.getDateFilteredRequestByStatus(
-        const monthStart = new Date(now.getFullYear(), now.getMonth() - i, 1);
+          "company",
-        const monthEnd = new Date(
-          now.getFullYear(),
-          now.getMonth() - i + 1,
-          0,
-          23,
-          59,
-          59,
-        );
-        const label = monthStart.toLocaleDateString("fa-IR", {
-          month: "long",
-          year: "numeric",
-        });
-
-        const blameData = await this.getDateFilteredRequestByStatus(
-          "expert",
           client,
           monthStart,
           monthEnd,
         );
-        const claimData = await this.getDateFilteredRequestByStatus(
-          "damage_expert",
-          client,
-          monthStart,
-          monthEnd,
-        );
-
-        result.unshift({
-          stDate: monthStart,
-          enDate: monthEnd,
-          faLabel: label,
-          data: {
-            blame: blameData,
-            claim: claimData,
-          },
-        });
-      }
-      return result;
       } else {
-      for (let i = 0; i < 5; i++) {
+        data = await this.getDateFilteredRequestByStatus(
-        const monthStart = new Date(now.getFullYear(), now.getMonth() - i, 1);
-        const monthEnd = new Date(
-          now.getFullYear(),
-          now.getMonth() - i + 1,
-          0,
-          23,
-          59,
-          59,
-        );
-        const label = monthStart.toLocaleDateString("fa-IR", {
-          month: "long",
-          year: "numeric",
-        });
-        const data = await this.getDateFilteredRequestByStatus(
           actor.role,
           client,
           monthStart,
           monthEnd,
         );
+      }
+
       result.unshift({
         stDate: monthStart,
         enDate: monthEnd,
@@ -396,18 +235,9 @@ export class ReportsService {
     }
     return result;
   }
-  }
 
-  async getAllCheckedRequestsCount(actor, client) {
+  /** Same aggregates as `GET /reports/report/requests` (native status keys). */
-    if (actor.role === "damage_expert" || actor.role === "expert") {
+  async getAllCheckedRequestsCount(actor: any, client: string | undefined) {
-      return this.getAllCheckedRequestsCountFn(actor.role, client);
+    return this.getAllRequestsReportCount(actor, client);
-    } else {
-      const blame = await this.getAllCheckedRequestsCountFn("expert", client);
-      const claim = await this.getAllCheckedRequestsCountFn(
-        "damage_expert",
-        client,
-      );
-      return { blame, claim };
-    }
   }
 }

src/request-management/dto/claim-creation-hint.dto.ts

@@ -0,0 +1,19 @@
+import { ApiProperty } from "@nestjs/swagger";
+
+/**
+ * Computed on GET blame v2 for the current viewer — no DB field on BlameRequest.
+ */
+export class ClaimCreationHintDto {
+  @ApiProperty({
+    description:
+      "True if a v2 claim case already exists for this blame (by blameRequestId).",
+  })
+  hasClaim: boolean;
+
+  @ApiProperty({
+    description:
+      "True when this viewer is the damaged party, blame is COMPLETED, no claim exists yet, " +
+      "and for THIRD_PARTY all parties have signed and accepted the expert decision.",
+  })
+  shouldGuideToCreateClaim: boolean;
+}

src/request-management/dto/create-request-management.dto.ts

@@ -48,44 +48,74 @@ export class FirstPartyFileDto {
 }
 
 export class DescriptionDto {
-  @ApiProperty()
+  @ApiProperty({ description: "Accident description (required for all types)" })
   desc: string;
 
-  // CAR_BODY specific fields
   @ApiPropertyOptional({
-    description: "Date of accident (for CAR_BODY type only)",
+    description: "CAR_BODY only. Ignored for THIRD_PARTY.",
-    example: "2025-12-08"
+    example: "2025-12-08",
   })
   accidentDate?: Date;
 
   @ApiPropertyOptional({
-    description: "Time of accident (for CAR_BODY type only)",
+    description: "CAR_BODY only. Ignored for THIRD_PARTY.",
-    example: "14:30"
+    example: "14:30",
   })
   accidentTime?: string;
 
   @ApiPropertyOptional({
     enum: WeatherCondition,
-    description: "Weather condition at time of accident (for CAR_BODY type only)",
+    description: "CAR_BODY only. Ignored for THIRD_PARTY.",
-    example: WeatherCondition.CLEAR
+    example: WeatherCondition.CLEAR,
   })
   weatherCondition?: WeatherCondition;
 
   @ApiPropertyOptional({
     enum: RoadCondition,
-    description: "Road condition at time of accident (for CAR_BODY type only)",
+    description: "CAR_BODY only. Ignored for THIRD_PARTY.",
-    example: RoadCondition.DRY
+    example: RoadCondition.DRY,
   })
   roadCondition?: RoadCondition;
 
   @ApiPropertyOptional({
     enum: LightCondition,
-    description: "Light condition at time of accident (for CAR_BODY type only)",
+    description: "CAR_BODY only. Ignored for THIRD_PARTY.",
-    example: LightCondition.DAYLIGHT
+    example: LightCondition.DAYLIGHT,
   })
   lightCondition?: LightCondition;
 }
 
+/**
+ * THIRD_PARTY description step: only desc is accepted.
+ */
+export class ThirdPartyDescriptionDto {
+  @ApiProperty({ description: "Accident description" })
+  desc: string;
+}
+
+/**
+ * CAR_BODY description step: desc + accident date/time and conditions required.
+ */
+export class CarBodyDescriptionDto {
+  @ApiProperty({ description: "Accident description" })
+  desc: string;
+
+  @ApiProperty({ description: "Date of accident", example: "2025-12-08" })
+  accidentDate: Date;
+
+  @ApiProperty({ description: "Time of accident", example: "14:30" })
+  accidentTime: string;
+
+  @ApiProperty({ enum: WeatherCondition, example: WeatherCondition.CLEAR })
+  weatherCondition: WeatherCondition;
+
+  @ApiProperty({ enum: RoadCondition, example: RoadCondition.DRY })
+  roadCondition: RoadCondition;
+
+  @ApiProperty({ enum: LightCondition, example: LightCondition.DAYLIGHT })
+  lightCondition: LightCondition;
+}
+
 export class FirstPartyDetail {
   // @ApiProperty({ type: String })
   firstPartyId?: Types.ObjectId;

src/request-management/dto/expert-complete-car-body-form.dto.ts

@@ -1,6 +1,5 @@
 import { ApiProperty } from "@nestjs/swagger";
 import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
-import { LocationDto } from "./create-request-management.dto";
 import { DescriptionDto } from "./create-request-management.dto";
 import { InitialFormDto, CarBodyFormDto } from "./create-request-management.dto";
 
@@ -24,9 +23,6 @@ export class ExpertCompleteCarBodyFormDto {
   @ApiProperty({ type: AddPlateDto })
   firstPartyPlate: AddPlateDto;
 
-  @ApiProperty({ type: LocationDto })
-  firstPartyLocation: LocationDto;
-
   @ApiProperty({ type: DescriptionDto })
   firstPartyDescription: DescriptionDto;
 }

src/request-management/dto/expert-complete-car-body-form.v2.dto.ts

@@ -0,0 +1,30 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
+import {
+  CarBodyFormDto,
+  DescriptionDto,
+  InitialFormDto,
+} from "./create-request-management.dto";
+
+/**
+ * V2 (IN_PERSON): single expert description/location for the scene.
+ */
+export class ExpertCompleteCarBodyFormV2Dto {
+  @ApiProperty({
+    description: "First party phone number",
+    example: "09123456789",
+  })
+  firstPartyPhoneNumber: string;
+
+  @ApiProperty({ type: InitialFormDto })
+  firstPartyInitialForm: InitialFormDto;
+
+  @ApiProperty({ type: CarBodyFormDto })
+  carBodyForm: CarBodyFormDto;
+
+  @ApiProperty({ type: AddPlateDto })
+  firstPartyPlate: AddPlateDto;
+
+  @ApiProperty({ type: DescriptionDto })
+  expertDescription: DescriptionDto;
+}

src/request-management/dto/expert-complete-location.v2.dto.ts

@@ -0,0 +1,10 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { LocationDto } from "./create-request-management.dto";
+
+/**
+ * V2 (IN_PERSON): one scene location provided by expert.
+ */
+export class ExpertCompleteLocationV2Dto {
+  @ApiProperty({ type: LocationDto })
+  location: LocationDto;
+}

src/request-management/dto/expert-complete-locations.dto.ts

@@ -0,0 +1,11 @@
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import { LocationDto } from "./create-request-management.dto";
+
+export class ExpertCompleteLocationsDto {
+  @ApiProperty({ type: LocationDto })
+  firstPartyLocation: LocationDto;
+
+  @ApiPropertyOptional({ type: LocationDto })
+  secondPartyLocation?: LocationDto;
+}
+

src/request-management/dto/expert-complete-third-party-form.dto.ts

@@ -1,6 +1,5 @@
 import { ApiProperty } from "@nestjs/swagger";
 import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
-import { LocationDto } from "./create-request-management.dto";
 import { DescriptionDto } from "./create-request-management.dto";
 import { InitialFormDto } from "./create-request-management.dto";
 
@@ -20,9 +19,6 @@ export class ExpertSecondPartyInfoDto {
   @ApiProperty({ type: AddPlateDto })
   plate: AddPlateDto;
 
-  @ApiProperty({ type: LocationDto })
-  location: LocationDto;
-
   @ApiProperty({ type: DescriptionDto })
   description: DescriptionDto;
 }
@@ -44,9 +40,6 @@ export class ExpertCompleteThirdPartyFormDto {
   @ApiProperty({ type: AddPlateDto })
   firstPartyPlate: AddPlateDto;
 
-  @ApiProperty({ type: LocationDto })
-  firstPartyLocation: LocationDto;
-
   @ApiProperty({ type: DescriptionDto })
   firstPartyDescription: DescriptionDto;
 

src/request-management/dto/expert-complete-third-party-form.v2.dto.ts

@@ -0,0 +1,50 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
+import { DescriptionDto, InitialFormDto } from "./create-request-management.dto";
+
+/**
+ * V2 (IN_PERSON): second party inputs without separate description/location.
+ */
+export class ExpertSecondPartyInfoV2Dto {
+  @ApiProperty({
+    description: "Second party phone number",
+    example: "09123456789",
+  })
+  phoneNumber: string;
+
+  @ApiProperty({ type: InitialFormDto })
+  initialForm: InitialFormDto;
+
+  @ApiProperty({ type: AddPlateDto })
+  plate: AddPlateDto;
+}
+
+/**
+ * V2 (IN_PERSON): single expert description shared for the whole scene.
+ */
+export class ExpertCompleteThirdPartyFormV2Dto {
+  @ApiProperty({
+    description: "First party phone number",
+    example: "09123456789",
+  })
+  firstPartyPhoneNumber: string;
+
+  @ApiProperty({ type: InitialFormDto })
+  firstPartyInitialForm: InitialFormDto;
+
+  @ApiProperty({ type: AddPlateDto })
+  firstPartyPlate: AddPlateDto;
+
+  @ApiProperty({ type: ExpertSecondPartyInfoV2Dto })
+  secondParty: ExpertSecondPartyInfoV2Dto;
+
+  @ApiProperty({ type: DescriptionDto })
+  expertDescription: DescriptionDto;
+
+  @ApiProperty({
+    description:
+      "Phone number of the guilty party. Must match either first or second party phone number.",
+    example: "09123456789",
+  })
+  guiltyPartyPhoneNumber: string;
+}

src/request-management/dto/expert-upload-party-signature.dto.ts

@@ -0,0 +1,18 @@
+import { ApiProperty } from "@nestjs/swagger";
+
+/**
+ * Body for field expert uploading a party's signature for expert-initiated IN_PERSON blame.
+ */
+export class ExpertUploadPartySignatureDto {
+  @ApiProperty({
+    enum: ["FIRST", "SECOND"],
+    description: "Which party's signature is being uploaded. CAR_BODY: use FIRST only. THIRD_PARTY: FIRST and SECOND.",
+  })
+  partyRole: "FIRST" | "SECOND";
+
+  @ApiProperty({
+    default: true,
+    description: "Party accepts the blame agreement (true). Set false if party rejects.",
+  })
+  isAccept: boolean;
+}

src/request-management/dto/registrar-initiated.dto.ts

@@ -0,0 +1,10 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { IsIn, IsString } from "class-validator";
+
+export class CreateRegistrarInitiatedFileDto {
+  @ApiProperty({ enum: ["THIRD_PARTY", "CAR_BODY"], example: "THIRD_PARTY" })
+  @IsString()
+  @IsIn(["THIRD_PARTY", "CAR_BODY"])
+  type: "THIRD_PARTY" | "CAR_BODY";
+}
+

src/request-management/dto/send-expert-initiated-link.v2.dto.ts

@@ -0,0 +1,13 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { IsNotEmpty, IsString } from "class-validator";
+
+export class SendExpertInitiatedLinkV2Dto {
+  @ApiProperty({
+    description:
+      "Frontend route path (same as add-second-party flow), e.g. requestManagement/firstParty",
+    example: "requestManagement/firstParty",
+  })
+  @IsString()
+  @IsNotEmpty()
+  frontendRoute: string;
+}

src/request-management/dto/send-party-otps.dto.ts

@@ -0,0 +1,19 @@
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+
+/**
+ * Body for field expert to request OTP send to one or two parties for expert-initiated IN_PERSON blame.
+ * Uses the same SMS flow as /user/send-otp. After this, parties receive SMS with OTP; expert collects and calls verify-party-otps.
+ */
+export class SendPartyOtpsDto {
+  @ApiProperty({
+    description: "First party phone number (e.g. 09123456789). SMS with OTP will be sent to this number.",
+    example: "09123456789",
+  })
+  firstPartyPhoneNumber: string;
+
+  @ApiPropertyOptional({
+    description: "Second party phone number. Required when blame type is THIRD_PARTY. SMS with OTP will be sent to this number.",
+    example: "09187654321",
+  })
+  secondPartyPhoneNumber?: string;
+}

src/request-management/dto/user-resend.dto.ts

@@ -1,4 +1,4 @@
-import { ApiProperty } from "@nestjs/swagger";
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
 
 export class UserResendResponseDto {
   @ApiProperty({
@@ -24,6 +24,22 @@ export class UserResendResponseDto {
     description: "Whether the user has completed uploading all requested items",
   })
   completed: boolean;
+
+  @ApiPropertyOptional({
+    description:
+      "Per-item UI hint: document_camera (open camera), voice, video, or text (multiline field).",
+    example: [
+      { item: "drivingLicense", inputKind: "document_camera" },
+      { item: "description", inputKind: "text" },
+    ],
+  })
+  requestedItemsUi?: { item: string; inputKind: string }[];
+
+  @ApiPropertyOptional({
+    description: "Requested items this party has not yet satisfied (partial resend).",
+    example: ["carCertificate"],
+  })
+  remainingItems?: string[];
 }
 
 export class UserResendUploadResponseDto {

src/request-management/dto/verify-party-otps.dto.ts

@@ -0,0 +1,31 @@
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+
+/**
+ * Body for field expert to verify one or two party OTPs for expert-initiated IN_PERSON blame.
+ * First party must verify; second party required only when type is THIRD_PARTY.
+ */
+export class VerifyPartyOtpsDto {
+  @ApiProperty({
+    description: "First party phone number (must have requested OTP via /user/send-otp)",
+    example: "09123456789",
+  })
+  firstPartyPhoneNumber: string;
+
+  @ApiProperty({
+    description: "OTP received by first party",
+    example: "258567",
+  })
+  firstPartyOtp: string;
+
+  @ApiPropertyOptional({
+    description: "Second party phone number. Required when blame type is THIRD_PARTY.",
+    example: "09187654321",
+  })
+  secondPartyPhoneNumber?: string;
+
+  @ApiPropertyOptional({
+    description: "OTP received by second party. Required when secondPartyPhoneNumber is provided.",
+    example: "123456",
+  })
+  secondPartyOtp?: string;
+}

src/request-management/entities/schema/accidentInformation.type.ts

@@ -50,5 +50,10 @@ export class AccidentInfo {
   
   @Prop({ type: AccidentClassificationSchema })
   classification?: AccidentClassification;
+
+  /** CAR_BODY: weather / road / light at time of accident */
+  @Prop() weatherCondition?: string;
+  @Prop() roadCondition?: string;
+  @Prop() lightCondition?: string;
 }
 export const AccidentInfoSchema = SchemaFactory.createForClass(AccidentInfo);

src/request-management/entities/schema/blame-cases.schema.ts

@@ -1,19 +1,27 @@
 import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
-import { HydratedDocument } from "mongoose";
+import { HydratedDocument, Types } from "mongoose";
 import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
 import { Party, PartySchema } from "./partyRole.enum";
-import { AccidentInfo, AccidentInfoSchema } from "./accidentInformation.type";
 import { ExpertSection, ExpertSectionSchema } from "./expert-section.type";
 import { Workflow, WorkflowSchema } from "./workflow.type";
 import { HistoryEvent, HistoryEventSchema } from "./historyEvent.type";
 import { CaseStatus } from "src/Types&Enums/blame-request-management/caseStatus.enum";
 import { BlameStatus } from "src/Types&Enums/blame-request-management/blameStatus.enum";
+import { CreationMethod, FilledBy } from "./request-management.schema";
+
+/** CAR_BODY only: mocked insurance inquiry result (legacy top-level; prefer parties[].insurance.carBodyInsurance) */
+@Schema({ _id: false })
+export class CarBodyInsuranceDetail {
+  @Prop() policyNumber?: string;
+  @Prop() startDate?: string;
+  @Prop() endDate?: string;
+  @Prop() insurerCompany?: string;
+  @Prop({ type: [String] }) coverages?: string[];
+}
+export const CarBodyInsuranceDetailSchema = SchemaFactory.createForClass(CarBodyInsuranceDetail);
 
 @Schema({ _id: false })
 export class BlameRequestSnapshot {
-    @Prop({ type: AccidentInfoSchema })
-    accident?: AccidentInfo;
-
     @Prop({ type: [PartySchema], default: [] })
     parties?: Party[];
 }
@@ -45,9 +53,6 @@ export class BlameRequest {
     @Prop({ type: WorkflowSchema })
     workflow?: Workflow;
 
-    @Prop({ type: AccidentInfoSchema })
-    accident?: AccidentInfo;
-
     @Prop({ type: [PartySchema], default: [] })
     parties: Party[];
 
@@ -57,12 +62,40 @@ export class BlameRequest {
     @Prop({ type: [HistoryEventSchema], default: [] })
     history: HistoryEvent[];
 
+    /** CAR_BODY only: first party car-body insurance (mocked inquiry) – legacy; prefer parties[0].insurance.carBodyInsurance */
+    @Prop({ type: CarBodyInsuranceDetailSchema })
+    carBodyInsuranceDetail?: CarBodyInsuranceDetail;
+
     /**
      * Optional snapshot structure (kept for future use / read-optimized copies).
      * Source of truth remains the top-level fields of this document.
      */
     @Prop({ type: BlameRequestSnapshotSchema, required: false })
     snapshot?: BlameRequestSnapshot;
+
+    /** True when this blame was created by a field expert (independent expert); only that expert can see/review it. */
+    @Prop({ default: false })
+    expertInitiated?: boolean;
+
+    /** Field expert who created this file (for expert-initiated flows). */
+    @Prop({ type: Types.ObjectId })
+    initiatedByFieldExpertId?: Types.ObjectId;
+
+    /** True when this blame was created by a registrar. */
+    @Prop({ default: false })
+    registrarInitiated?: boolean;
+
+    /** Registrar who created this file (for registrar-initiated flows). */
+    @Prop({ type: Types.ObjectId })
+    initiatedByRegistrarId?: Types.ObjectId;
+
+    /** LINK = expert sends link to user(s); IN_PERSON = expert fills form on-site. */
+    @Prop({ type: String, enum: CreationMethod })
+    creationMethod?: CreationMethod;
+
+    /** Who fills the blame data: CUSTOMER (LINK) or EXPERT (IN_PERSON). */
+    @Prop({ type: String, enum: FilledBy })
+    filledBy?: FilledBy;
 }
 
 export type BlameRequestDocument = HydratedDocument<BlameRequest>;

src/request-management/entities/schema/expert-profile-snapshot.schema.ts

@@ -0,0 +1,26 @@
+import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
+
+/**
+ * Immutable snapshot of the expert at reply time (field expert or damage expert).
+ * Stored on blame `expert.decision` and claim `evaluation.damageExpertReply*`.
+ */
+@Schema({ _id: false })
+export class ExpertProfileSnapshot {
+  @Prop()
+  firstName?: string;
+
+  @Prop()
+  lastName?: string;
+
+  @Prop()
+  email?: string;
+
+  @Prop()
+  insuActivityCo?: string;
+
+  @Prop()
+  mobile?: string;
+}
+
+export const ExpertProfileSnapshotSchema =
+  SchemaFactory.createForClass(ExpertProfileSnapshot);

src/request-management/entities/schema/expert-section.type.ts

@@ -1,6 +1,10 @@
 //! NEW
 import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
 import { Types } from "mongoose";
+import {
+  ExpertProfileSnapshot,
+  ExpertProfileSnapshotSchema,
+} from "./expert-profile-snapshot.schema";
 
 
 @Schema({ _id: false })
@@ -52,6 +56,10 @@ export class ExpertDecision {
     accidentReason: { id: string; label: string; fanavaran: number };
     accidentType: { id: string; label: string };
   };
+
+  /** Field expert profile at decision time (from `expert` collection). */
+  @Prop({ type: ExpertProfileSnapshotSchema })
+  expertProfileSnapshot?: ExpertProfileSnapshot;
 }
 export const ExpertDecisionSchema = SchemaFactory.createForClass(ExpertDecision);
 
@@ -64,6 +72,10 @@ export class PartyResendRequest {
   @Prop({ type: [String], default: [] })
   requestedItems: string[]; // Array of ResendItemType values
 
+  /** @deprecated Resend UI uses requestedItems + inputKind from API; do not rely on workflow steps. */
+  @Prop({ type: [String], default: [] })
+  workflowStepKeys?: string[];
+
   @Prop()
   description?: string;
 
@@ -75,6 +87,20 @@ export class PartyResendRequest {
 
   @Prop({ type: Date })
   completedAt?: Date;
+
+  /** Document resend uploads keyed by ResendItemType (e.g. drivingLicense). */
+  @Prop({ type: Object, default: {} })
+  uploadedDocuments?: Record<string, Types.ObjectId>;
+
+  @Prop({ type: Types.ObjectId })
+  resendVoiceId?: Types.ObjectId;
+
+  @Prop({ type: Types.ObjectId })
+  resendVideoId?: Types.ObjectId;
+
+  /** Fulfills requestedItems `description` (text). */
+  @Prop({ type: String })
+  userTextDescription?: string;
 }
 export const PartyResendRequestSchema = SchemaFactory.createForClass(PartyResendRequest);
 
@@ -89,6 +115,16 @@ export class ExpertResend {
 
   @Prop({ type: Types.ObjectId })
   requestedByExpertId?: Types.ObjectId;
+
+  /** Field expert profile when resend was requested (`expert` collection). */
+  @Prop({ type: ExpertProfileSnapshotSchema })
+  expertProfileSnapshot?: ExpertProfileSnapshot;
+
+  /**
+   * @deprecated Unused for resend UI; clients use per-party requestedItems + inputKind.
+   */
+  @Prop({ type: [String], default: [] })
+  combinedResubmitStepKeys?: string[];
 }
 export const ExpertResendSchema = SchemaFactory.createForClass(ExpertResend);
 

src/request-management/entities/schema/partyRole.enum.ts

@@ -70,6 +70,16 @@ export class Insurance {
     @Prop() financialCeiling?: string;
     @Prop({ type: [String] })
     coverages?: string[];
+
+    /** CAR_BODY only: mocked car-body insurance inquiry result */
+    @Prop({ type: MongooseSchema.Types.Mixed })
+    carBodyInsurance?: {
+        policyNumber?: string;
+        startDate?: string;
+        endDate?: string;
+        insurerCompany?: string;
+        coverages?: string[];
+    };
 }
 export const InsuranceSchema = SchemaFactory.createForClass(Insurance);
 
@@ -87,6 +97,13 @@ export class PartyStatement {
   
     @Prop({ type: String })
     description?: string;
+
+    /** CAR_BODY: accident conditions from description step */
+    @Prop() accidentDate?: Date;
+    @Prop() accidentTime?: string;
+    @Prop() weatherCondition?: string;
+    @Prop() roadCondition?: string;
+    @Prop() lightCondition?: string;
 }
 export const PartyStatementSchema = SchemaFactory.createForClass(PartyStatement);
 
@@ -130,6 +147,13 @@ export class Party {
     @Prop({ type: PersonSchema })
     person: Person;
 
+    /**
+     * CAR_BODY only: first form – accident with car vs object.
+     * Second form (guilty/damaged) may be added later as carBodySecondForm.
+     */
+    @Prop({ type: MongooseSchema.Types.Mixed })
+    carBodyFirstForm?: { car?: boolean; object?: boolean };
+
     /**
      * Party-submitted location (step-driven: FIRST_LOCATION / SECOND_LOCATION).
      */

src/request-management/entities/schema/request-management.schema.ts

@@ -249,6 +249,10 @@ export class SubmitReply {
 
   @Prop()
   systemResponse: string;
+
+  /** Field expert profile at reply time (`expert` collection). */
+  @Prop({ type: Object })
+  expertProfileSnapshot?: Record<string, string | undefined>;
 }
 
 export class ExpertResendParties {
@@ -271,6 +275,10 @@ export class ActorLockDetails {
 
   @Prop({ type: Types.ObjectId })
   actorId?: Types.ObjectId;
+
+  /** Field expert profile when lock was taken (`expert` collection). */
+  @Prop({ type: Object })
+  expertProfileSnapshot?: Record<string, string | undefined>;
 }
 
 export enum CreationMethod {
@@ -282,6 +290,7 @@ export enum CreationMethod {
 export enum FilledBy {
   CUSTOMER = "customer",
   EXPERT = "expert",
+  REGISTRAR = "registrar",
 }
 
 export class ExpertLinkInfo {
@@ -449,6 +458,14 @@ export class RequestManagementModel {
   @Prop({ type: Boolean, default: false })
   isHandledStatsUpdated?: boolean;
 
+  /** Latest field expert profile when expert requested party resend (V1 `sendAgainRequest`). */
+  @Prop({ type: Object })
+  expertResendByExpertProfileSnapshot?: Record<string, string | undefined>;
+
+  /** Field expert profile when expert marked in-person visit (V1 `inPersonVisit`). */
+  @Prop({ type: Object })
+  fieldExpertInPersonVisitProfileSnapshot?: Record<string, string | undefined>;
+
   // Expert-initiated file tracking
   @Prop({ type: Boolean, default: false })
   expertInitiated?: boolean;

src/request-management/entities/schema/workflow.type.ts

@@ -2,6 +2,10 @@
 import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
 import { Types } from "mongoose";
 import { WorkflowStep } from "src/Types&Enums/blame-request-management/blameWorkflow-steps.enum";
+import {
+  ExpertProfileSnapshot,
+  ExpertProfileSnapshotSchema,
+} from "./expert-profile-snapshot.schema";
 
 @Schema({ _id: false })
 export class ActorLock {
@@ -13,6 +17,10 @@ export class ActorLock {
 
     @Prop({ type: String, default: "expert" })
     actorRole: "expert" | "admin";
+
+    /** Field expert profile when lock was taken (`expert` collection). */
+    @Prop({ type: ExpertProfileSnapshotSchema })
+    expertProfileSnapshot?: ExpertProfileSnapshot;
 }
 export const ActorLockSchema = SchemaFactory.createForClass(ActorLock);
 

src/request-management/expert-initiated.v2.controller.ts

@@ -0,0 +1,549 @@
+import { extname } from "node:path";
+import {
+  Controller,
+  Post,
+  Body,
+  Param,
+  UseGuards,
+  Get,
+  UseInterceptors,
+  UploadedFile,
+} from "@nestjs/common";
+import { FileInterceptor } from "@nestjs/platform-express";
+import { diskStorage } from "multer";
+import {
+  ApiBearerAuth,
+  ApiBody,
+  ApiParam,
+  ApiTags,
+  ApiOperation,
+  ApiResponse,
+  ApiConsumes,
+} from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { Roles } from "src/decorators/roles.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { RequestManagementService } from "./request-management.service";
+import { CreateExpertInitiatedFileDto } from "./dto/expert-initiated.dto";
+import { ExpertCompleteThirdPartyFormV2Dto } from "./dto/expert-complete-third-party-form.v2.dto";
+import { ExpertCompleteCarBodyFormV2Dto } from "./dto/expert-complete-car-body-form.v2.dto";
+import { ExpertAccidentFieldsDto } from "./dto/expert-accident-fields.dto";
+import { ExpertCompleteClaimDataDto } from "./dto/expert-complete-claim-data.dto";
+import { ExpertUploadPartySignatureDto } from "./dto/expert-upload-party-signature.dto";
+import { VerifyPartyOtpsDto } from "./dto/verify-party-otps.dto";
+import { SendPartyOtpsDto } from "./dto/send-party-otps.dto";
+import { ExpertCompleteLocationV2Dto } from "./dto/expert-complete-location.v2.dto";
+import { SendExpertInitiatedLinkV2Dto } from "./dto/send-expert-initiated-link.v2.dto";
+import { ClaimRequestManagementService } from "src/claim-request-management/claim-request-management.service";
+import { PartyRole } from "./entities/schema/partyRole.enum";
+
+/**
+ * V2 expert-initiated blame API: uses BlameRequest (workflow) model.
+ * Field experts create files via LINK (send link to user) or IN_PERSON (expert fills on-site).
+ * Only the initiating field expert can see/review these files.
+ */
+@ApiTags("expert-initiated-blame (v2)")
+@Controller("v2/expert-initiated-blame")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.FIELD_EXPERT)
+export class ExpertInitiatedV2Controller {
+  constructor(
+    private readonly requestManagementService: RequestManagementService,
+    private readonly claimRequestManagementService: ClaimRequestManagementService,
+  ) {}
+
+  @Get("my-files")
+  @ApiOperation({
+    summary: "[V2] List my expert-initiated blame files",
+    description:
+      "Returns all BlameRequest (workflow) files created by the current field expert.",
+  })
+  @ApiResponse({ status: 200, description: "List of expert-initiated files" })
+  async getMyFilesV2(@CurrentUser() expert: any) {
+    return this.requestManagementService.getMyExpertInitiatedFilesV2(expert);
+  }
+
+  @Get("blame/:requestId")
+  @ApiOperation({
+    summary: "[V2] Get one expert-initiated blame request",
+    description: "Returns a single blame request. Only the initiating field expert can access.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiResponse({ status: 200, description: "Blame request" })
+  async getBlameRequestV2(
+    @Param("requestId") requestId: string,
+    @CurrentUser() expert: any,
+  ) {
+    return this.requestManagementService.getBlameRequestV2(requestId, expert);
+  }
+
+  @Post("create")
+  @ApiOperation({
+    summary: "[V2] Create expert-initiated blame file",
+    description:
+      "Creates a BlameRequest with workflow. LINK: parties identified by phone, expert sends link. IN_PERSON: expert fills form later.",
+  })
+  @ApiBody({
+    type: CreateExpertInitiatedFileDto,
+    examples: {
+      thirdPartyInPerson: {
+        summary: "Third-party, IN_PERSON (both parties)",
+        description:
+          "Expert fills form on-site for both parties.",
+        value: {
+          type: "THIRD_PARTY",
+          creationMethod: "IN_PERSON",
+          firstPartyPhoneNumber: "09123456789",
+          secondPartyPhoneNumber: "09187654321",
+        },
+      },
+      thirdPartyLink: {
+        summary: "Third-party, LINK",
+        description:
+          "Expert sends link to first and second party by phone.",
+        value: {
+          type: "THIRD_PARTY",
+          creationMethod: "LINK",
+          firstPartyPhoneNumber: "09123456789",
+        },
+      },
+      carBodyInPerson: {
+        summary: "Car-body, IN_PERSON",
+        description: "Expert fills form on-site for single party (car body).",
+        value: {
+          type: "CAR_BODY",
+          creationMethod: "IN_PERSON",
+          firstPartyPhoneNumber: "09123456789",
+        },
+      },
+      carBodyLink: {
+        summary: "Car-body, LINK",
+        description:
+          "Expert sends link to party by phone. Only first party phone needed.",
+        value: {
+          type: "CAR_BODY",
+          creationMethod: "LINK",
+          firstPartyPhoneNumber: "09123456789",
+        },
+      },
+    },
+  })
+  @ApiResponse({
+    status: 201,
+    description: "File created",
+    schema: {
+      type: "object",
+      properties: {
+        requestId: { type: "string" },
+        publicId: { type: "string" },
+        linkUrl: { type: "string", description: "Present for LINK method" },
+      },
+    },
+  })
+  async createV2(
+    @CurrentUser() expert: any,
+    @Body() dto: CreateExpertInitiatedFileDto,
+  ) {
+    return this.requestManagementService.createExpertInitiatedBlameV2(
+      expert,
+      dto,
+    );
+  }
+
+  @Post("send-link/:requestId")
+  @ApiOperation({
+    summary: "[V2] Send blame link to party/parties (LINK)",
+    description:
+      "For expert-initiated LINK files only. Sends SMS with template `yara-field-expert-link` to first party (and second party for THIRD_PARTY). Tokens: token=#1(بدنه/ثالث), token2=#2(expert name), token3=#3(invite link built exactly like add-second-party flow: `${URL}/{frontendRoute}?token={requestId}`).",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({ type: SendExpertInitiatedLinkV2Dto })
+  @ApiResponse({
+    status: 200,
+    description: "Link sent; recipients can open and fill via normal user flow",
+    schema: {
+      type: "object",
+      properties: {
+        sent: { type: "boolean" },
+        linkUrl: { type: "string" },
+        sentTo: {
+          type: "array",
+          items: {
+            type: "object",
+            properties: {
+              role: { type: "string", enum: ["FIRST", "SECOND"] },
+              phoneNumber: { type: "string" },
+              smsSent: { type: "boolean" },
+            },
+          },
+        },
+      },
+    },
+  })
+  async sendLinkV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: SendExpertInitiatedLinkV2Dto,
+  ) {
+    return this.requestManagementService.sendLinkV2(expert, requestId, dto);
+  }
+
+  @Post("send-party-otps/:requestId")
+  @ApiOperation({
+    summary: "[V2] Send OTP to party/parties (IN_PERSON)",
+    description:
+      "Sends OTP via SMS to first party (and second party for THIRD_PARTY) using the same flow as /user/send-otp. Parties receive the code; collect it from them and call verify-party-otps. Call this before filling the blame form.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({ type: SendPartyOtpsDto })
+  @ApiResponse({ status: 200, description: "OTP(s) sent; collect codes and call verify-party-otps" })
+  async sendPartyOtpsV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: SendPartyOtpsDto,
+  ) {
+    return this.requestManagementService.sendPartyOtpsV2(expert, requestId, dto);
+  }
+
+  @Post("verify-party-otps/:requestId")
+  @ApiOperation({
+    summary: "[V2] Verify party OTPs (IN_PERSON)",
+    description:
+      "After send-party-otps, parties receive SMS. They tell you the code; submit it here. Required before complete-blame-data.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({ type: VerifyPartyOtpsDto })
+  @ApiResponse({ status: 200, description: "OTPs verified; expert can proceed to complete-blame-data" })
+  async verifyPartyOtpsV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: VerifyPartyOtpsDto,
+  ) {
+    return this.requestManagementService.verifyPartyOtpsV2(expert, requestId, dto);
+  }
+
+  @Post("complete-blame-data/:requestId")
+  @ApiOperation({
+    summary: "[V2] Submit all blame data (IN_PERSON)",
+    description:
+      "For IN_PERSON files only. Send THIRD_PARTY or CAR_BODY form EXCEPT location. Use one shared expertDescription (not per-party descriptions). After this, call add-locations once to submit scene lat/lon and move workflow to WAITING_FOR_SIGNATURES.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({
+    description: "Choose THIRD_PARTY or CAR_BODY example according to the file type. IN_PERSON v2 uses one shared expertDescription for the scene.",
+    examples: {
+      THIRD_PARTY: {
+        summary: "THIRD_PARTY",
+        description: "Use when the blame file type is THIRD_PARTY",
+        value: {
+          firstPartyPhoneNumber: "09123456789",
+          firstPartyInitialForm: {
+            expertOpinion: false,
+            imDamaged: false,
+            imGuilty: true,
+          },
+          firstPartyPlate: {
+            nationalCodeOfInsurer: "",
+            nationalCodeOfDriver: "",
+            insurerLicense: "",
+            driverLicense: "",
+            plate: { leftDigits: 12, centerAlphabet: "الف", centerDigits: 345, ir: 22 },
+            driverIsInsurer: true,
+            isNewCar: false,
+            userNoCertificate: false,
+            insurerBirthday: 13770624,
+            driverBirthday: "1370-01-01",
+          },
+          expertDescription: { desc: "توضیح حادثه کارشناس (مشترک برای صحنه)" },
+          secondParty: {
+            phoneNumber: "09187654321",
+            initialForm: {
+              expertOpinion: false,
+              imDamaged: true,
+              imGuilty: false,
+            },
+            plate: {
+              nationalCodeOfInsurer: "",
+              nationalCodeOfDriver: "",
+              insurerLicense: "",
+              driverLicense: "",
+              plate: { leftDigits: 91, centerAlphabet: "ن", centerDigits: 174, ir: 79 },
+              driverIsInsurer: true,
+              isNewCar: false,
+              userNoCertificate: false,
+              insurerBirthday: 13700720,
+              driverBirthday: "1370-01-01",
+            },
+          },
+          guiltyPartyPhoneNumber: "09123456789",
+        },
+      },
+      CAR_BODY: {
+        summary: "CAR_BODY",
+        description: "Use when the blame file type is CAR_BODY",
+        value: {
+          firstPartyPhoneNumber: "09123456789",
+          firstPartyInitialForm: {
+            expertOpinion: false,
+            imDamaged: false,
+            imGuilty: true,
+          },
+          carBodyForm: { car: true, object: false },
+          firstPartyPlate: {
+            plateId: "",
+            nationalCodeOfInsurer: "",
+            nationalCodeOfDriver: "",
+            insurerLicense: "",
+            driverLicense: "",
+            plate: { leftDigits: 12, centerAlphabet: "الف", centerDigits: 345, ir: 22 },
+            driverIsInsurer: true,
+            isNewCar: false,
+            userNoCertificate: false,
+            insurerBirthday: 1370,
+            driverBirthday: "1370-01-01",
+          },
+          expertDescription: {
+            desc: "توضیح حادثه",
+            accidentDate: "2025-01-15",
+            accidentTime: "14:30",
+            weatherCondition: "صاف",
+            roadCondition: "خشک",
+            lightCondition: "روز",
+          },
+        },
+      },
+    },
+    schema: { type: "object" },
+  })
+  @ApiResponse({ status: 200, description: "Blame form completed; next: add-locations" })
+  async completeBlameDataV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() formData: ExpertCompleteThirdPartyFormV2Dto | ExpertCompleteCarBodyFormV2Dto,
+  ) {
+    return this.requestManagementService.expertCompleteBlameDataV2(
+      expert,
+      requestId,
+      formData,
+    );
+  }
+
+  @Post("add-locations/:requestId")
+  @ApiOperation({
+    summary: "[V2] Submit one scene location for expert-initiated IN_PERSON blame",
+    description:
+      "Submit one scene location after complete-blame-data. This transitions workflow to WAITING_FOR_SIGNATURES.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({
+    type: ExpertCompleteLocationV2Dto,
+    examples: {
+      scene: {
+        summary: "One scene location (all IN_PERSON types)",
+        value: {
+          location: { lat: 35.6892, lon: 51.389 },
+        },
+      },
+    },
+  })
+  @ApiResponse({ status: 200, description: "Locations saved; next: upload party signature(s)" })
+  async addLocationsV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: ExpertCompleteLocationV2Dto,
+  ) {
+    return this.requestManagementService.expertAddLocationsForBlameV2(
+      expert,
+      requestId,
+      dto as any,
+    );
+  }
+
+  @Post("upload-video/:requestId")
+  @ApiOperation({
+    summary: "[V2] Expert uploads video for expert-initiated BlameRequest",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: { file: { type: "string", format: "binary" } },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 20 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/video",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `expert-${file.originalname}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiResponse({ status: 200, description: "Video uploaded" })
+  async uploadVideoV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @UploadedFile() file?: Express.Multer.File,
+  ) {
+    return this.requestManagementService.expertUploadVideoForBlameV2(
+      expert,
+      requestId,
+      file,
+    );
+  }
+
+  @Post("upload-voice/:requestId")
+  @ApiOperation({
+    summary: "[V2] Expert uploads voice for expert-initiated BlameRequest",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: { voice: { type: "string", format: "binary" } },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("voice", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/voice",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const flname = file.originalname.split(".")[0];
+          callback(null, `expert-${flname}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiResponse({ status: 200, description: "Voice uploaded" })
+  async uploadVoiceV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @UploadedFile() voice?: Express.Multer.File,
+  ) {
+    return this.requestManagementService.expertUploadVoiceForBlameV2(
+      expert,
+      requestId,
+      voice,
+    );
+  }
+
+  @Post("add-accident-fields/:requestId")
+  @ApiOperation({
+    summary: "[V2] Expert adds accident fields to expert-initiated BlameRequest",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({ type: ExpertAccidentFieldsDto })
+  @ApiResponse({ status: 200, description: "Accident fields added" })
+  async addAccidentFieldsV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() fields: ExpertAccidentFieldsDto,
+  ) {
+    return this.requestManagementService.expertAddAccidentFieldsForBlameV2(
+      expert,
+      requestId,
+      fields,
+    );
+  }
+
+  @Post("upload-party-signature/:requestId")
+  @ApiOperation({
+    summary: "[V2] Expert uploads party signature (IN_PERSON)",
+    description:
+      "For IN_PERSON only. Upload a party's signature collected on-site. CAR_BODY: use partyRole FIRST once. THIRD_PARTY: upload FIRST then SECOND. When all required parties have signed, blame case completes.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["partyRole", "sign"],
+      properties: {
+        partyRole: { type: "string", enum: ["FIRST", "SECOND"] },
+        isAccept: { type: "boolean", default: true },
+        sign: { type: "string", format: "binary" },
+      },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/signs",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `expert-party-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiResponse({ status: 200, description: "Signature recorded" })
+  async uploadPartySignatureV2(
+    @CurrentUser() expert: any,
+    @Param("requestId") requestId: string,
+    @Body() body: { partyRole?: string; isAccept?: string | boolean },
+    @UploadedFile() sign?: Express.Multer.File,
+  ) {
+    const partyRole = (body.partyRole === "FIRST" || body.partyRole === "SECOND")
+      ? body.partyRole
+      : ("FIRST" as const);
+    const isAccept = body.isAccept === false || body.isAccept === "false" ? false : true;
+    return this.requestManagementService.expertUploadPartySignatureV2(
+      expert,
+      requestId,
+      partyRole as PartyRole,
+      isAccept,
+      sign!,
+    );
+  }
+
+  @Post("create-claim-from-blame/:blameRequestId")
+  @ApiOperation({
+    summary: "[V2] Create claim from expert-initiated IN_PERSON blame",
+    description:
+      "Field expert creates a claim on behalf of the damaged party. Blame must be COMPLETED (signatures collected). Then use claim v2 endpoints to fill parts, documents, and captures.",
+  })
+  @ApiParam({ name: "blameRequestId", description: "Completed blame request ID" })
+  @ApiResponse({ status: 201, description: "Claim created" })
+  async createClaimFromBlame(
+    @CurrentUser() expert: any,
+    @Param("blameRequestId") blameRequestId: string,
+  ) {
+    return this.claimRequestManagementService.createClaimFromBlameForExpertV2(
+      blameRequestId,
+      expert,
+    );
+  }
+
+  @Post("complete-claim-data/:claimRequestId")
+  @ApiOperation({
+    summary: "Submit claim-needed data (expert-initiated IN_PERSON)",
+  })
+  @ApiParam({ name: "claimRequestId", description: "Claim file ID" })
+  @ApiBody({ type: ExpertCompleteClaimDataDto })
+  @ApiResponse({ status: 200, description: "Claim data updated" })
+  async completeClaimData(
+    @CurrentUser() expert: any,
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() dto: ExpertCompleteClaimDataDto,
+  ) {
+    return this.claimRequestManagementService.expertCompleteClaimData(
+      claimRequestId,
+      expert,
+      dto,
+    );
+  }
+}

src/request-management/registrar-initiated.controller.ts

@@ -0,0 +1,155 @@
+import { extname } from "node:path";
+import { Body, Controller, Get, Param, Post, UploadedFile, UseGuards, UseInterceptors } from "@nestjs/common";
+import { FileInterceptor } from "@nestjs/platform-express";
+import { diskStorage } from "multer";
+import { ApiBearerAuth, ApiBody, ApiConsumes, ApiOperation, ApiParam, ApiTags } from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { Roles } from "src/decorators/roles.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { RequestManagementService } from "./request-management.service";
+import { CreateRegistrarInitiatedFileDto } from "./dto/registrar-initiated.dto";
+import { SendPartyOtpsDto } from "./dto/send-party-otps.dto";
+import { VerifyPartyOtpsDto } from "./dto/verify-party-otps.dto";
+import { ExpertAccidentFieldsDto } from "./dto/expert-accident-fields.dto";
+import { PartyRole } from "./entities/schema/partyRole.enum";
+
+@ApiTags("registrar-initiated-blame (v1)")
+@Controller("registrar-initiated-blame")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.REGISTRAR)
+export class RegistrarInitiatedController {
+  constructor(private readonly requestManagementService: RequestManagementService) {}
+
+  @Post("create")
+  @ApiOperation({ summary: "Registrar creates IN_PERSON blame file" })
+  @ApiBody({ type: CreateRegistrarInitiatedFileDto })
+  create(@CurrentUser() registrar: any, @Body() dto: CreateRegistrarInitiatedFileDto) {
+    return this.requestManagementService.createRegistrarInitiatedBlame(registrar, dto);
+  }
+
+  @Get("my-files")
+  myFiles(@CurrentUser() registrar: any) {
+    return this.requestManagementService.getMyExpertInitiatedFilesV2(registrar);
+  }
+
+  @Get("blame/:requestId")
+  getBlame(@Param("requestId") requestId: string, @CurrentUser() registrar: any) {
+    return this.requestManagementService.getBlameRequestV2(requestId, registrar);
+  }
+
+  @Post("send-party-otps/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: SendPartyOtpsDto })
+  sendPartyOtps(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: SendPartyOtpsDto,
+  ) {
+    return this.requestManagementService.sendPartyOtpsV2(registrar, requestId, dto);
+  }
+
+  @Post("verify-party-otps/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: VerifyPartyOtpsDto })
+  verifyPartyOtps(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: VerifyPartyOtpsDto,
+  ) {
+    return this.requestManagementService.verifyPartyOtpsV2(registrar, requestId, dto);
+  }
+
+  @Post("complete-blame-data/:requestId")
+  completeBlameData(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @Body() body: any,
+  ) {
+    return this.requestManagementService.expertCompleteBlameDataV2(registrar, requestId, body);
+  }
+
+  @Post("upload-video/:requestId")
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: 20 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/video",
+        filename: (req, file, cb) => cb(null, `registrar-${Date.now()}${extname(file.originalname)}`),
+      }),
+    }),
+  )
+  uploadVideo(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @UploadedFile() file?: Express.Multer.File,
+  ) {
+    return this.requestManagementService.expertUploadVideoForBlameV2(registrar, requestId, file);
+  }
+
+  @Post("upload-voice/:requestId")
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("voice", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/voice",
+        filename: (req, file, cb) => cb(null, `registrar-${Date.now()}${extname(file.originalname)}`),
+      }),
+    }),
+  )
+  uploadVoice(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @UploadedFile() voice?: Express.Multer.File,
+  ) {
+    return this.requestManagementService.expertUploadVoiceForBlameV2(registrar, requestId, voice);
+  }
+
+  @Post("add-accident-fields/:requestId")
+  @ApiBody({ type: ExpertAccidentFieldsDto })
+  addAccidentFields(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @Body() fields: ExpertAccidentFieldsDto,
+  ) {
+    return this.requestManagementService.expertAddAccidentFieldsForBlameV2(
+      registrar,
+      requestId,
+      fields,
+    );
+  }
+
+  @Post("upload-party-signature/:requestId")
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: 10 * 1024 * 1024 },
+      storage: diskStorage({
+        destination: "./files/signs",
+        filename: (req, file, cb) => cb(null, `registrar-party-${Date.now()}${extname(file.originalname)}`),
+      }),
+    }),
+  )
+  uploadPartySignature(
+    @CurrentUser() registrar: any,
+    @Param("requestId") requestId: string,
+    @Body() body: { partyRole?: string; isAccept?: boolean | string },
+    @UploadedFile() sign?: Express.Multer.File,
+  ) {
+    const role =
+      body.partyRole === "SECOND" ? PartyRole.SECOND : PartyRole.FIRST;
+    const isAccept = !(body.isAccept === false || body.isAccept === "false");
+    return this.requestManagementService.expertUploadPartySignatureV2(
+      registrar,
+      requestId,
+      role,
+      isAccept,
+      sign!,
+    );
+  }
+}
+

src/request-management/request-management.module.ts

@@ -10,9 +10,11 @@ import { BlameRequestDbService } from "src/request-management/entities/db-servic
 import { SandHubModule } from "src/sand-hub/sand-hub.module";
 import { UsersModule } from "src/users/users.module";
 import { CronModule } from "src/utils/cron/cron.module";
-import { SmsManagerModule } from "src/utils/sms-manager/sms-manager.module";
 import { PublicIdModule } from "src/utils/public-id/public-id.module";
+import { HashModule } from "src/utils/hash/hash.module";
+import { SmsOrchestrationModule } from "src/sms-orchestration/sms-orchestration.module";
 import { WorkflowStepManagementModule } from "src/workflow-step-management/workflow-step-management.module";
+import { AuthModule } from "src/auth/auth.module";
 import { BlameDocumentDbService } from "./entities/db-service/blame-document.db.service";
 import { BlameVoiceDbService } from "./entities/db-service/blame.voice.db.service";
 import { UserSignDbService } from "./entities/db-service/sign.db.service";
@@ -35,14 +37,17 @@ import { RequestManagementService } from "./request-management.service";
 import { RequestManagementController } from "./request-management.controller";
 import { RequestManagementV2Controller } from "./request-management.v2.controller";
 import { ExpertInitiatedController } from "./expert-initiated.controller";
+import { ExpertInitiatedV2Controller } from "./expert-initiated.v2.controller";
+import { RegistrarInitiatedController } from "./registrar-initiated.controller";
 
 @Module({
   imports: [
     UsersModule,
     ClientModule,
     SandHubModule,
-    SmsManagerModule,
+    SmsOrchestrationModule,
     PublicIdModule,
+    HashModule,
     WorkflowStepManagementModule,
     PlatesModule,
     MulterModule.register({
@@ -58,11 +63,14 @@ import { ExpertInitiatedController } from "./expert-initiated.controller";
     ]),
     forwardRef(() => ClaimRequestManagementModule),
     CronModule,
+    AuthModule,
   ],
   controllers: [
     RequestManagementController,
     RequestManagementV2Controller,
     ExpertInitiatedController,
+    ExpertInitiatedV2Controller,
+    RegistrarInitiatedController,
   ],
   providers: [
     RequestManagementService,

src/request-management/request-management.v2.controller.ts

@@ -16,6 +16,7 @@ import {
   ApiBearerAuth,
   ApiBody,
   ApiConsumes,
+  ApiOperation,
   ApiParam,
   ApiTags,
 } from "@nestjs/swagger";
@@ -33,6 +34,7 @@ import {
   CreateBlameRequestDtoV2,
   DescriptionDto,
   LocationDto,
+  CarBodyFormDto,
 } from "./dto/create-request-management.dto";
 import { RequestManagementService } from "./request-management.service";
 
@@ -64,6 +66,32 @@ export class RequestManagementV2Controller {
     );
   }
 
+  @Get()
+  @Roles(RoleEnum.USER, RoleEnum.FIELD_EXPERT)
+  async getAllBlameRequestsV2(
+    @CurrentUser() user: any,
+  ) {
+    return this.requestManagementService.getAllBlameRequestsV2(user);
+  }
+
+  /**
+   * Get one blame request by id. Allowed for the request owner (party) or the initiating field expert.
+   */
+  @Get(":requestId")
+  @ApiOperation({
+    summary: "Get one blame request (v2)",
+    description:
+      "Returns a minimal, user-safe payload: requestNo, publicId, type, status, blameStatus, workflow, parties (PII stripped), expert (with **expertName**), carBodyInsuranceDetail, plus **claimCreation** ({ hasClaim, shouldGuideToCreateClaim }). History and other internal fields are omitted.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @Roles(RoleEnum.USER, RoleEnum.FIELD_EXPERT)
+  async getBlameRequestV2(
+    @Param("requestId") requestId: string,
+    @CurrentUser() user: any,
+  ) {
+    return this.requestManagementService.getBlameRequestV2(requestId, user);
+  }
+
   @Post("/blame-confession/:requestId")
   @ApiParam({ name: "requestId" })
   @ApiBody({ type: BlameConfessionDtoV2 })
@@ -76,6 +104,19 @@ export class RequestManagementV2Controller {
     return this.requestManagementService.blameConfessionV2(requestId, body, user);
   }
 
+  /** CAR_BODY only: submit accident type (car vs object). Call this when nextStep is CAR_BODY_ACCIDENT_TYPE. */
+  @Post("/car-body-form/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: CarBodyFormDto })
+  @UseGuards(GlobalGuard)
+  async carBodyFormV2(
+    @Param("requestId") requestId: string,
+    @Body() body: CarBodyFormDto,
+    @CurrentUser() user,
+  ) {
+    return this.requestManagementService.carBodyAccidentTypeFormV2(requestId, body, user);
+  }
+
   @ApiBody({
     schema: {
       type: "object",
@@ -185,7 +226,28 @@ export class RequestManagementV2Controller {
 
   @Post("/add-detail-description/:requestId")
   @ApiParam({ name: "requestId" })
-  @ApiBody({ type: DescriptionDto })
+  @ApiBody({
+    description:
+      "THIRD_PARTY: send only desc. CAR_BODY: send desc + accidentDate, accidentTime, weatherCondition, roadCondition, lightCondition (all required).",
+    type: DescriptionDto,
+    examples: {
+      thirdParty: {
+        summary: "THIRD_PARTY (only desc)",
+        value: { desc: "Accident description text" },
+      },
+      carBody: {
+        summary: "CAR_BODY (desc + conditions)",
+        value: {
+          desc: "Accident description",
+          accidentDate: "2025-12-08",
+          accidentTime: "14:30",
+          weatherCondition: "صاف",
+          roadCondition: "خشک",
+          lightCondition: "روز",
+        },
+      },
+    },
+  })
   @UseGuards(GlobalGuard)
   async addDescriptionV2(
     @Param("requestId") requestId: string,
@@ -331,6 +393,11 @@ export class RequestManagementV2Controller {
           format: "binary",
           description: "Video file (if requested)",
         },
+        description: {
+          type: "string",
+          description:
+            "Text description when expert requested ResendItemType.description",
+        },
       },
     },
   })
@@ -371,11 +438,13 @@ export class RequestManagementV2Controller {
       voice?: Express.Multer.File[];
       video?: Express.Multer.File[];
     },
+    @Body("description") description?: string,
   ) {
     return this.requestManagementService.uploadResendDocumentsV2(
       requestId,
       user.sub,
       files,
+      description,
     );
   }
 }

src/sand-hub/sand-hub.service.ts

@@ -29,7 +29,144 @@ export class SandHubService {
     private readonly sandHubDbService: SandHubDbService,
   ) {}
 
+  /**
+   * When false (default), no outbound HTTP to SandHub/Tejarat gateways — all inquiries return mocks.
+   * Set `SANDHUB_USE_REAL_API=true` to restore live calls.
+   */
+  private useLiveSandHubApis(): boolean {
+    return process.env.SANDHUB_USE_REAL_API === "true";
+  }
+
+  /** Fixed plate/insurance inquiry payload used everywhere we mock block-inquiry style APIs. */
+  private getDefaultMockPlateInquiryRaw(): Record<string, unknown> {
+    return {
+      PrntPlcyCmpDocNo: "1403/1143-70591/200/35",
+      MapTypNam: "پرايد هاچ بک -111",
+      MtrNum: "5215907",
+      ShsNum: "NAS431100E5798656",
+      DisFnYrNum: "0",
+      DisLfYrNum: "0",
+      DisPrsnYrNum: "0",
+      DisPrsnYrPrcnt: "0",
+      DisFnYrPrcnt: "0",
+      DisLfYrPrcnt: "0",
+      vin: "IRPC941V2BD798656",
+      MapVehicleSystemName: "ثبت نشده",
+      LfCvrCptl: 0,
+      FnCvrCptl: 0,
+      PrsnCvrCptl: 0,
+      VehicleSystemCode: 1,
+      EdrsJson: '[{"id":1,"Dsc":" الحاقيه توضيحات ندارد"}]',
+      PersonCvrCptl: 12000000000,
+      LifeCvrCptl: 16000000000,
+      FinancialCvrCptl: 4000000000,
+      CarGroupCode: 3,
+      CylCnt: 4,
+      LastCompanyDocumentNumber: "03/1031/2835/1001/662",
+      UsageCode: "8",
+      MapUsageCode: 1,
+      MapUsageName: "شخصي",
+      Plk1: 59,
+      Plk2: 16,
+      Plk3: 419,
+      PlkSrl: 78,
+      PrintEndorsCompanyDocumentNumber: "بيمه نامه الحاقيه ندارد.",
+      EndorseDate: null,
+      InsuranceFullName: null,
+      SystemField: "سايپا",
+      TypeField: "111SE",
+      UsageField: "سواري",
+      MainColorField: "سفيد",
+      SecondColorField: "سفيد شيري",
+      ModelField: "1394",
+      CapacityField: "جمعا 4 نفر",
+      CylinderNumberField: "4",
+      EngineNumberField: "5215907",
+      ChassisNumberField: "NAS431100E5798656",
+      VinNumberField: "IRPC941V2BD798656",
+      InstallDateField: "1403/03/01",
+      AxelNumberField: "2",
+      WheelNumberField: "4",
+      CompanyName: "بیمه سامان",
+      CompanyCode: "15",
+      IssueDate: "1403/04/06",
+      SatrtDate: "1403/04/06",
+      EndDate: "1404/04/06",
+      Thrname: "",
+      EndorseText: null,
+      PolicyHealthLossCount: 0,
+      PolicyFinancialLossCount: 0,
+      PolicyPersonLossCount: 0,
+      Tonage: 0,
+      ThirdPolicyCode: 10502330579,
+      DiscountPersonPercent: null,
+      DiscountThirdPercent: null,
+      SystemCodeCii: 0,
+      SystemNameCii: "ثبت نشده",
+      TypeCodeCii: 12189,
+      TypeNameCii: "پرايد هاچ بک -111",
+      UsageNameCii: "سواري",
+      UsageCodeCii: 1,
+      ModelCii: 1394,
+      damageTypes: [],
+      StatusTypeCode: 1,
+    };
+  }
+
+  /**
+   * Bodies returned from `makeSandHubRequest` in mock mode (same shape callers expect from real API).
+   */
+  private buildMockSandHubResponseForUrl(url: string): any {
+    const u = (url || "").toLowerCase();
+    if (u.includes("personal-inquiry")) {
+      return {
+        message: "success",
+        data: {
+          firstName: "نام",
+          lastName: "خانوادگی",
+          fatherName: "-",
+          birthCertificateNumber: "-",
+          nin: "-",
+        },
+      };
+    }
+    if (u.includes("driver-license-check")) {
+      return {
+        data: {
+          IsSucceed: true,
+          Message: "mock",
+        },
+      };
+    }
+    if (u.includes("ownership")) {
+      return {
+        data: {
+          IsSuccess: true,
+        },
+      };
+    }
+    if (u.includes("sheba")) {
+      return {
+        ReturnValue: true,
+        HasError: false,
+        Message: "mock-sheba-ok",
+      };
+    }
+    if (u.includes("block-inquiry") || u.includes("tejarat")) {
+      return this.mapNewApiResponseToOldFormat(
+        this.getDefaultMockPlateInquiryRaw(),
+      );
+    }
+    this.logger.warn(
+      `[MOCK] Unrecognized SandHub URL; returning generic OK: ${url}`,
+    );
+    return { data: {}, message: "mock-ok" };
+  }
+
   private async getAccessToken(): Promise<string> {
+    if (!this.useLiveSandHubApis()) {
+      return "mock-sandhub-access-token";
+    }
     if (this.loginToken && this.tokenExpiry && this.tokenExpiry > new Date()) {
       return this.loginToken;
     }
@@ -67,6 +204,9 @@ export class SandHubService {
   }
 
   private async getTejaratAccessToken(): Promise<string> {
+    if (!this.useLiveSandHubApis()) {
+      return "mock-tejarat-access-token";
+    }
     if (
       this.tejaratAccessToken &&
       this.tejaratTokenExpiry &&
@@ -122,6 +262,10 @@ export class SandHubService {
   }
 
   private async makeTejaratRequest(url: string, payload: any, maxRetries = 2) {
+    if (!this.useLiveSandHubApis()) {
+      this.logger.log(`[MOCK] Tejarat POST skipped: ${url}`);
+      return this.getDefaultMockPlateInquiryRaw();
+    }
     const INITIAL_DELAY = 500;
     const BACKOFF_FACTOR = 2;
 
@@ -183,7 +327,14 @@ export class SandHubService {
     };
 
     const requestUrl = `${baseUrl}/block-inquiry-tejarat`;
-    const raw = await this.makeTejaratRequest(requestUrl, requestPayload);
+    const raw = this.useLiveSandHubApis()
+      ? await this.makeTejaratRequest(requestUrl, requestPayload)
+      : this.getDefaultMockPlateInquiryRaw();
+    if (!this.useLiveSandHubApis()) {
+      this.logger.debug(
+        `[MOCK] getTejaratBlockInquiry plate=${JSON.stringify(requestPayload)}`,
+      );
+    }
     const mapped = this.mapNewApiResponseToOldFormat(raw);
     return { raw, mapped };
   }
@@ -193,6 +344,10 @@ export class SandHubService {
   }
 
   private async makeSandHubRequest(url: string, payload: any, maxRetries = 3) {
+    if (!this.useLiveSandHubApis()) {
+      this.logger.log(`[MOCK] SandHub POST skipped: ${url}`);
+      return this.buildMockSandHubResponseForUrl(url);
+    }
     const token = await this.getAccessToken();
     const INITIAL_DELAY = 1000;
     const BACKOFF_FACTOR = 2;
@@ -293,16 +448,25 @@ export class SandHubService {
         rightTwoDigits: String(userDetail.plate.ir),
         nationalCode: userDetail.nationalCodeOfInsurer,
       };
-      const requestUrl = `${process.env.SANDHUB_BASE_URL}/block-inquiry-tejarat`;
+      const base = process.env.SANDHUB_BASE_URL ?? "";
-      const response = await this.makeSandHubRequest(requestUrl, requestPayload);
+      const requestUrl = `${base}/block-inquiry-tejarat`;
 
-      // Map the new API response format to the old format
+      let response: any;
-      let result = this.mapNewApiResponseToOldFormat(response);
+      if (this.useLiveSandHubApis()) {
-
+        response = await this.makeSandHubRequest(requestUrl, requestPayload);
-      if (result.usgCod !== "8") {
+      } else {
-        throw new Error("خودرو شما شخصی / سواری نمی باشد")
+        this.logger.debug(
+          `[MOCK] getSandHubResponse plate=${JSON.stringify(requestPayload)}`,
+        );
+        response = this.getDefaultMockPlateInquiryRaw();
       }
 
+      const result = this.mapNewApiResponseToOldFormat(response);
+
+      // if (result.usgCod !== "8") {
+      //   throw new Error("خودرو شما شخصی / سواری نمی باشد")
+      // }
+
       return result;
     } catch (err) {
       throw new Error(err);

src/sms-orchestration/entities/db-service/sms-text.db.service.ts

@@ -0,0 +1,24 @@
+import { Injectable } from "@nestjs/common";
+import { InjectModel } from "@nestjs/mongoose";
+import { FilterQuery, Model } from "mongoose";
+import { SmsText, SmsTextDocument } from "../schema/sms-text.schema";
+
+@Injectable()
+export class SmsTextDbService {
+  constructor(
+    @InjectModel(SmsText.name)
+    private readonly smsTextModel: Model<SmsTextDocument>,
+  ) {}
+
+  async findOne(filter: FilterQuery<SmsText>): Promise<SmsTextDocument | null> {
+    return this.smsTextModel.findOne(filter);
+  }
+
+  async upsert(key: string, text: string): Promise<void> {
+    await this.smsTextModel.updateOne(
+      { key },
+      { $setOnInsert: { key, text, active: true } },
+      { upsert: true },
+    );
+  }
+}

src/sms-orchestration/entities/schema/sms-text.schema.ts

@@ -0,0 +1,17 @@
+import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
+import { HydratedDocument } from "mongoose";
+
+@Schema({ collection: "sms-texts", timestamps: true, versionKey: false })
+export class SmsText {
+  @Prop({ required: true, unique: true, index: true })
+  key: string;
+
+  @Prop({ required: true })
+  text: string;
+
+  @Prop({ default: true })
+  active: boolean;
+}
+
+export type SmsTextDocument = HydratedDocument<SmsText>;
+export const SmsTextSchema = SchemaFactory.createForClass(SmsText);

src/sms-orchestration/provider/kavenegar-response.ts

@@ -0,0 +1,78 @@
+const MAX_RAW_LEN = 8000;
+
+export interface KavenegarNormalized {
+  httpLikeStatus?: number;
+  message?: string;
+  raw: string;
+}
+
+export function safeJsonStringify(value: unknown): string {
+  try {
+    const s = JSON.stringify(value);
+    return s.length > MAX_RAW_LEN
+      ? `${s.slice(0, MAX_RAW_LEN)}...[truncated]`
+      : s;
+  } catch {
+    return String(value);
+  }
+}
+
+/**
+ * Kavenegar REST responses use `{ return: { status, message }, ... }`.
+ * Transport failures may yield non-JSON strings or malformed bodies.
+ */
+export function normalizeKavenegarBody(body: unknown): KavenegarNormalized {
+  if (typeof body === "string") {
+    try {
+      return normalizeKavenegarBody(JSON.parse(body) as unknown);
+    } catch {
+      const raw =
+        body.length > MAX_RAW_LEN
+          ? `${body.slice(0, MAX_RAW_LEN)}...[truncated]`
+          : body;
+      return { raw };
+    }
+  }
+
+  let httpLikeStatus: number | undefined;
+  let message: string | undefined;
+
+  if (body && typeof body === "object" && !Array.isArray(body)) {
+    const ret = (body as { return?: { status?: unknown; message?: unknown } })
+      .return;
+    if (ret && typeof ret === "object") {
+      if (typeof ret.status === "number" && Number.isFinite(ret.status)) {
+        httpLikeStatus = ret.status;
+      }
+      if (typeof ret.message === "string") {
+        message = ret.message;
+      }
+    }
+  }
+
+  return {
+    httpLikeStatus,
+    message,
+    raw: safeJsonStringify(body),
+  };
+}
+
+/** Kavenegar uses `return.status === 200` for a successful API call. */
+export function isKavenegarSuccess(body: unknown): boolean {
+  return normalizeKavenegarBody(body).httpLikeStatus === 200;
+}
+
+/** The nest client sometimes rejects with a JSON string `{ "error": "..." }`. */
+export function unwrapKavenegarTransportError(err: unknown): unknown {
+  if (typeof err === "string") {
+    try {
+      return JSON.parse(err) as unknown;
+    } catch {
+      return { transportMessage: err };
+    }
+  }
+  if (err instanceof Error) {
+    return { name: err.name, message: err.message };
+  }
+  return err;
+}

src/sms-orchestration/provider/sms-gateway.module.ts

@@ -0,0 +1,18 @@
+import { KavenegarModule } from "@fraybabak/kavenegar_nest";
+import { Module } from "@nestjs/common";
+import * as dotenv from "dotenv";
+import { SmsGatewayService } from "./sms-gateway.service";
+
+dotenv.config();
+dotenv.config({ path: `.${process.env.NODE_ENV}.env` });
+
+@Module({
+  imports: [
+    KavenegarModule.forRoot({
+      apikey: process.env.SMS_API_KEY || "",
+    }),
+  ],
+  providers: [SmsGatewayService],
+  exports: [SmsGatewayService],
+})
+export class SmsGatewayModule {}

src/sms-orchestration/provider/sms-gateway.service.ts

@@ -0,0 +1,110 @@
+import { KavenegarService } from "@fraybabak/kavenegar_nest";
+import { Injectable, Logger } from "@nestjs/common";
+import {
+  isKavenegarSuccess,
+  KavenegarNormalized,
+  normalizeKavenegarBody,
+  safeJsonStringify,
+  unwrapKavenegarTransportError,
+} from "./kavenegar-response";
+import {
+  SmsProviderException,
+  SmsTransportException,
+} from "./sms-provider.exception";
+
+export interface SendMessage {
+  message: string;
+  receptor: string;
+}
+
+export interface VerifyLookUpMessage {
+  template: string;
+  token: string;
+  token2?: string;
+  token3?: string;
+  receptor: string;
+}
+
+@Injectable()
+export class SmsGatewayService {
+  private readonly logger = new Logger(SmsGatewayService.name);
+
+  constructor(private readonly sender: KavenegarService) {}
+
+  async sendMessage(data: SendMessage) {
+    try {
+      const body = await this.sender.Send({
+        sender: "10008663",
+        ...data,
+      });
+      if (!isKavenegarSuccess(body)) {
+        const normalized = normalizeKavenegarBody(body);
+        this.logProviderRejection("send", data.receptor, undefined, normalized);
+        throw new SmsProviderException("send", {
+          receptor: data.receptor,
+          providerBody: body,
+          normalized,
+        });
+      }
+      this.logger.log(
+        `Kavenegar Send ok receptor=${data.receptor} status=200`,
+      );
+      return body;
+    } catch (e) {
+      if (e instanceof SmsProviderException) throw e;
+      const detail = safeJsonStringify(unwrapKavenegarTransportError(e));
+      this.logger.error(
+        `Kavenegar Send transport error receptor=${data.receptor} detail=${detail}`,
+      );
+      throw new SmsTransportException("send", { receptor: data.receptor }, e);
+    }
+  }
+
+  async verifyLookUp(data: VerifyLookUpMessage) {
+    try {
+      const body = await this.sender.verifyLookup(data);
+      if (!isKavenegarSuccess(body)) {
+        const normalized = normalizeKavenegarBody(body);
+        this.logProviderRejection(
+          "verifyLookUp",
+          data.receptor,
+          data.template,
+          normalized,
+        );
+        throw new SmsProviderException("verifyLookup", {
+          receptor: data.receptor,
+          template: data.template,
+          providerBody: body,
+          normalized,
+        });
+      }
+      this.logger.log(
+        `Kavenegar verifyLookUp ok receptor=${data.receptor} template=${data.template} status=200`,
+      );
+      return body;
+    } catch (e) {
+      if (e instanceof SmsProviderException) throw e;
+      const detail = safeJsonStringify(unwrapKavenegarTransportError(e));
+      this.logger.error(
+        `Kavenegar verifyLookUp transport error receptor=${data.receptor} template=${data.template} detail=${detail}`,
+      );
+      throw new SmsTransportException(
+        "verifyLookup",
+        { receptor: data.receptor, template: data.template },
+        e,
+      );
+    }
+  }
+
+  private logProviderRejection(
+    op: "send" | "verifyLookUp",
+    receptor: string,
+    template: string | undefined,
+    normalized: KavenegarNormalized,
+  ) {
+    const t = template != null && template !== "" ? ` template=${template}` : "";
+    this.logger.warn(
+      `Kavenegar ${op} rejected receptor=${receptor}${t} providerStatus=${normalized.httpLikeStatus ?? "unknown"} providerMessage=${normalized.message ?? "n/a"} body=${normalized.raw}`,
+    );
+  }
+}

src/sms-orchestration/provider/sms-provider.exception.ts

@@ -0,0 +1,69 @@
+import { HttpException, HttpStatus } from "@nestjs/common";
+import {
+  KavenegarNormalized,
+  safeJsonStringify,
+  unwrapKavenegarTransportError,
+} from "./kavenegar-response";
+
+export type SmsOperation = "verifyLookup" | "send";
+
+export class SmsProviderException extends HttpException {
+  constructor(
+    public readonly operation: SmsOperation,
+    public readonly meta: {
+      receptor: string;
+      template?: string;
+      providerBody: unknown;
+      normalized: KavenegarNormalized;
+    },
+  ) {
+    super(
+      "SMS delivery could not be confirmed by the provider.",
+      HttpStatus.BAD_GATEWAY,
+    );
+  }
+}
+
+export class SmsTransportException extends HttpException {
+  constructor(
+    public readonly operation: SmsOperation,
+    public readonly meta: { receptor: string; template?: string },
+    public readonly causeUnknown: unknown,
+  ) {
+    super(
+      "SMS service failed before a provider response was received.",
+      HttpStatus.BAD_GATEWAY,
+    );
+  }
+}
+
+/** Single-line detail for logs (provider vs transport vs unexpected). */
+export function describeSmsError(err: unknown): string {
+  if (err instanceof SmsProviderException) {
+    const n = err.meta.normalized;
+    return [
+      `SmsProviderException(${err.operation})`,
+      `receptor=${err.meta.receptor}`,
+      err.meta.template ? `template=${err.meta.template}` : "",
+      `providerStatus=${n.httpLikeStatus ?? "unknown"}`,
+      `providerMessage=${n.message ?? "n/a"}`,
+      `body=${n.raw}`,
+    ]
+      .filter(Boolean)
+      .join(" ");
+  }
+  if (err instanceof SmsTransportException) {
+    return [
+      `SmsTransportException(${err.operation})`,
+      `receptor=${err.meta.receptor}`,
+      err.meta.template ? `template=${err.meta.template}` : "",
+      `detail=${safeJsonStringify(unwrapKavenegarTransportError(err.causeUnknown))}`,
+    ]
+      .filter(Boolean)
+      .join(" ");
+  }
+  if (err instanceof Error) {
+    return `${err.name}: ${err.message}`;
+  }
+  return safeJsonStringify(err);
+}

src/sms-orchestration/sms-orchestration.module.ts

@@ -0,0 +1,16 @@
+import { Module } from "@nestjs/common";
+import { MongooseModule } from "@nestjs/mongoose";
+import { SmsTextDbService } from "./entities/db-service/sms-text.db.service";
+import { SmsText, SmsTextSchema } from "./entities/schema/sms-text.schema";
+import { SmsGatewayModule } from "./provider/sms-gateway.module";
+import { SmsOrchestrationService } from "./sms-orchestration.service";
+
+@Module({
+  imports: [
+    SmsGatewayModule,
+    MongooseModule.forFeature([{ name: SmsText.name, schema: SmsTextSchema }]),
+  ],
+  providers: [SmsTextDbService, SmsOrchestrationService],
+  exports: [SmsOrchestrationService],
+})
+export class SmsOrchestrationModule {}

src/sms-orchestration/sms-orchestration.service.ts

@@ -0,0 +1,141 @@
+import { Injectable, Logger, OnModuleInit } from "@nestjs/common";
+import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
+import { SmsTextDbService } from "./entities/db-service/sms-text.db.service";
+import { SmsGatewayService } from "./provider/sms-gateway.service";
+import { describeSmsError } from "./provider/sms-provider.exception";
+
+type TemplateArgs = {
+  template: string;
+  receptor: string;
+  token: string;
+  token2?: string;
+  token3?: string;
+};
+
+@Injectable()
+export class SmsOrchestrationService implements OnModuleInit {
+  private readonly logger = new Logger(SmsOrchestrationService.name);
+
+  constructor(
+    private readonly smsGatewayService: SmsGatewayService,
+    private readonly smsTextDbService: SmsTextDbService,
+  ) {}
+
+  async onModuleInit(): Promise<void> {
+    await this.smsTextDbService.upsert(
+      "parties_disagree_notify",
+      "متاسفانه طرف مقابل با نظر کارشناس مخالفت کرد. فرآیند آنلاین این پرونده بسته شده است و جهت پیگیری حضوری اقدام نمایید.",
+    );
+    await this.smsTextDbService.upsert(
+      "one_party_signed_wait_signature",
+      "طرف مقابل توافق را امضا کرده است. لطفا جهت نهایی کردن پرونده، امضای خود را ثبت نمایید.",
+    );
+    await this.smsTextDbService.upsert(
+      "one_party_accepted_wait_24h",
+      "طرف مقابل نظر کارشناس را قبول و امضا کرده است. در طی 24 ساعت آینده فرصت دارید تا پرونده را تکمیل کرده یا پرونده بسته خواهد شد.",
+    );
+  }
+
+  buildInviteLink(frontendRoute: string, requestId: string): string {
+    return `${process.env.URL}/${frontendRoute}?token=${requestId}`;
+  }
+
+  async sendInviteLink(phoneNumber: string, link: string): Promise<boolean> {
+    return this.sendTemplate({
+      template: "yara724-invite-link",
+      receptor: phoneNumber,
+      token: link,
+    });
+  }
+
+  async sendAuthOtp(
+    mobile: string,
+    otp: string,
+    template?: string,
+  ): Promise<boolean> {
+    return this.sendTemplate({
+      template: template || process.env.AUTH_SMS_TEMPLATE || "",
+      receptor: mobile,
+      token: otp,
+    });
+  }
+
+  async sendFieldExpertLink(params: {
+    receptor: string;
+    type: BlameRequestType;
+    expertLastName: string;
+    link: string;
+  }): Promise<boolean> {
+    return this.sendTemplate({
+      template: "yara-field-expert-link",
+      receptor: params.receptor,
+      token: params.type === BlameRequestType.CAR_BODY ? "بدنه" : "ثالث",
+      token2: params.expertLastName || "کارشناس",
+      token3: params.link,
+    });
+  }
+
+  async sendTextByKey(
+    receptor: string,
+    key: string,
+    fallbackText: string,
+  ): Promise<boolean> {
+    const row = await this.smsTextDbService.findOne({ key, active: true });
+    const message = row?.text?.trim() || fallbackText;
+    try {
+      await this.smsGatewayService.sendMessage({ receptor, message });
+      this.logger.log(`[SMS] text sent key=${key} receptor=${receptor}`);
+      return true;
+    } catch (err) {
+      this.logger.error(
+        `[SMS] text send failed key=${key} receptor=${receptor}: ${describeSmsError(err)}`,
+      );
+      return false;
+    }
+  }
+
+  async sendThirdPartyAgreementSignNotice(params: {
+    receptor: string;
+    publicId: string;
+    link: string;
+  }): Promise<boolean> {
+    return this.sendTemplate({
+      template: "yara-blame-agreement",
+      receptor: params.receptor,
+      token: params.publicId,
+      token2: params.link,
+    });
+  }
+
+  async sendThirdPartyExpertStartedReviewNotice(
+    params: {
+      receptor: string;
+      publicId: string;
+      expertLastName: string;
+    },
+  ): Promise<boolean> {
+    return this.sendTemplate({
+      template:
+        process.env.SMS_TEMPLATE_THIRD_PARTY_EXPERT_LOCK ||
+        "yara-blame-expert-lock",
+      receptor: params.receptor,
+      token: params.publicId,
+      token2: params.expertLastName || "کارشناس",
+    });
+  }
+
+  private async sendTemplate(args: TemplateArgs): Promise<boolean> {
+    try {
+      await this.smsGatewayService.verifyLookUp(args);
+      this.logger.log(
+        `[SMS] template sent template=${args.template} receptor=${args.receptor}`,
+      );
+      return true;
+    } catch (err) {
+      this.logger.error(
+        `[SMS] template send failed template=${args.template} receptor=${args.receptor}: ${describeSmsError(err)}`,
+      );
+      return false;
+    }
+  }
+}

src/users/entities/db-service/registrar.db.service.ts

@@ -0,0 +1,40 @@
+import { Injectable } from "@nestjs/common";
+import { InjectModel } from "@nestjs/mongoose";
+import { FilterQuery, Model, Types } from "mongoose";
+import { RegistrarModel } from "../schema/registrar.schema";
+
+@Injectable()
+export class RegistrarDbService {
+  constructor(
+    @InjectModel(RegistrarModel.name)
+    private readonly registrarModel: Model<RegistrarModel>,
+  ) {}
+
+  async create(
+    user: Partial<RegistrarModel> & { password: string },
+  ): Promise<RegistrarModel> {
+    return this.registrarModel.create(user);
+  }
+
+  async findOne(
+    filter: FilterQuery<RegistrarModel>,
+  ): Promise<RegistrarModel | null> {
+    return this.registrarModel.findOne(filter);
+  }
+
+  async findOneAndUpdate(
+    filter: FilterQuery<RegistrarModel>,
+    update: any,
+  ): Promise<RegistrarModel | null> {
+    return this.registrarModel.findOneAndUpdate(filter, update, { new: true });
+  }
+
+  async updateOne(filter: FilterQuery<RegistrarModel>, update: any) {
+    return this.registrarModel.updateOne(filter, update);
+  }
+
+  async findById(userId: string): Promise<RegistrarModel | null> {
+    return this.registrarModel.findOne({ _id: new Types.ObjectId(userId) });
+  }
+}
+

src/users/entities/schema/registrar.schema.ts

@@ -0,0 +1,38 @@
+import { Prop, Schema, SchemaFactory } from "@nestjs/mongoose";
+import { Types } from "mongoose";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+
+@Schema({
+  collection: "registrar",
+  versionKey: false,
+  timestamps: true,
+})
+export class RegistrarModel {
+  _id?: Types.ObjectId;
+
+  @Prop({ type: "string", unique: true })
+  email: string;
+
+  @Prop({ type: "string" })
+  username: string;
+
+  @Prop({ required: true })
+  password: string;
+
+  @Prop({ type: Types.ObjectId, required: true, index: true })
+  clientKey: Types.ObjectId;
+
+  @Prop({ default: RoleEnum.REGISTRAR })
+  role: RoleEnum;
+
+  @Prop({ type: "string", default: "" })
+  otp: string;
+}
+
+export const RegistrarDbSchema = SchemaFactory.createForClass(RegistrarModel);
+
+RegistrarDbSchema.pre("save", function (next) {
+  if (!this.username) this.username = this.email;
+  next();
+});
+

src/users/users.module.ts

@@ -7,6 +7,7 @@ import { OtpModule } from "src/utils/otp/otp.module";
 import { ExpertDbService } from "./entities/db-service/expert.db.service";
 import { FieldExpertDbService } from "./entities/db-service/field-expert.db.service";
 import { InsurerExpertDbService } from "./entities/db-service/insurer-expert.db.service";
+import { RegistrarDbService } from "./entities/db-service/registrar.db.service";
 import { UserDbService } from "./entities/db-service/user.db.service";
 import {
   DamageExpertDbSchema,
@@ -21,6 +22,10 @@ import {
   InsurerExpertDbSchema,
   InsurerExpertModel,
 } from "./entities/schema/insurer-expert.schema";
+import {
+  RegistrarDbSchema,
+  RegistrarModel,
+} from "./entities/schema/registrar.schema";
 import { UserModel, UserDbSchema } from "./entities/schema/user.schema";
 
 @Module({
@@ -31,6 +36,7 @@ import { UserModel, UserDbSchema } from "./entities/schema/user.schema";
       { name: ExpertModel.name, schema: ExpertDbSchema },
       { name: FieldExpertModel.name, schema: FieldExpertDbSchema },
       { name: InsurerExpertModel.name, schema: InsurerExpertDbSchema },
+      { name: RegistrarModel.name, schema: RegistrarDbSchema },
     ]),
     OtpModule,
     HashModule,
@@ -42,6 +48,7 @@ import { UserModel, UserDbSchema } from "./entities/schema/user.schema";
     DamageExpertDbService,
     FieldExpertDbService,
     InsurerExpertDbService,
+    RegistrarDbService,
   ],
   exports: [
     UserDbService,
@@ -49,6 +56,7 @@ import { UserModel, UserDbSchema } from "./entities/schema/user.schema";
     DamageExpertDbService,
     FieldExpertDbService,
     InsurerExpertDbService,
+    RegistrarDbService,
   ],
 })
 export class UsersModule {}

src/utils/sms-manager/sms-manager.module.ts

@@ -1,15 +0,0 @@
-import { KavenegarModule } from "@fraybabak/kavenegar_nest";
-import { Module } from "@nestjs/common";
-import { SmsManagerService } from "./sms-manager.service";
-
-@Module({
-  imports: [
-    KavenegarModule.forRoot({
-      apikey:
-        "75776C717969412B4B52306A5956462F4A714E6F6C65544D6A2B654B7566786E",
-    }),
-  ],
-  providers: [SmsManagerService],
-  exports: [SmsManagerService],
-})
-export class SmsManagerModule {}

src/utils/sms-manager/sms-manager.service.ts

@@ -1,30 +0,0 @@
-import { KavenegarService } from "@fraybabak/kavenegar_nest";
-import { Injectable } from "@nestjs/common";
-
-export interface SendMessage {
-  message: string;
-  // sender: string;
-  receptor: string;
-}
-
-export interface VerifyLookUpMessage {
-  template: string;
-  token: string;
-  receptor: string;
-}
-
-@Injectable()
-export class SmsManagerService {
-  constructor(private readonly sender: KavenegarService) {}
-
-  async sendMessage(data: SendMessage) {
-    return await this.sender.Send({
-      sender: "10008663",
-      ...data,
-    });
-  }
-
-  async verifyLookUp(data: VerifyLookUpMessage) {
-    return await this.sender.verifyLookup(data);
-  }
-}

src/workflow-step-management/dto/claim-workflow-step.examples.ts

@@ -102,7 +102,7 @@ export const createClaimWorkflowStepExamples = {
       description_en: 'Select other damaged parts (non-body), Sheba number and insurer national code',
       category: 'CLAIM',
       requiredPreviousSteps: ['SELECT_OUTER_PARTS'],
-      nextPossibleSteps: ['UPLOAD_REQUIRED_DOCUMENTS'],
+      nextPossibleSteps: ['CAPTURE_PART_DAMAGES'],
       allowedRoles: ['user'],
       estimatedDuration: 4,
       fields: [
@@ -188,15 +188,15 @@ export const createClaimWorkflowStepExamples = {
     value: {
       stepKey: 'UPLOAD_REQUIRED_DOCUMENTS',
       type: 'CLAIM',
-      stepNumber: 4,
+      stepNumber: 5,
       isActive: true,
       stepName_fa: 'آپلود مدارک مورد نیاز',
       stepName_en: 'Upload Required Documents',
       description_fa: 'آپلود مدارک مورد نیاز برای بررسی خسارت (لیست داینامیک بر اساس قطعات انتخاب شده)',
       description_en: 'Upload required documents for claim review (dynamic list based on selected parts)',
       category: 'CLAIM',
-      requiredPreviousSteps: ['SELECT_OTHER_PARTS'],
+      requiredPreviousSteps: ['CAPTURE_PART_DAMAGES'],
-      nextPossibleSteps: ['CAPTURE_PART_DAMAGES'],
+      nextPossibleSteps: ['USER_SUBMISSION_COMPLETE'],
       allowedRoles: ['user'],
       estimatedDuration: 5,
       fields: [],
@@ -215,15 +215,15 @@ export const createClaimWorkflowStepExamples = {
     value: {
       stepKey: 'CAPTURE_PART_DAMAGES',
       type: 'CLAIM',
-      stepNumber: 5,
+      stepNumber: 4,
       isActive: true,
       stepName_fa: 'ثبت تصاویر آسیب‌های قطعات',
       stepName_en: 'Capture Part Damages',
       description_fa: 'ثبت تصاویر آسیب برای هر قطعه (یک درخواست به ازای هر قطعه)',
       description_en: 'Capture damage images for each part (one request per part)',
       category: 'CLAIM',
-      requiredPreviousSteps: ['UPLOAD_REQUIRED_DOCUMENTS'],
+      requiredPreviousSteps: ['SELECT_OTHER_PARTS'],
-      nextPossibleSteps: ['USER_SUBMISSION_COMPLETE'],
+      nextPossibleSteps: ['UPLOAD_REQUIRED_DOCUMENTS'],
       allowedRoles: ['user'],
       estimatedDuration: 10,
       fields: [],
@@ -251,7 +251,7 @@ export const createClaimWorkflowStepExamples = {
       description_fa: 'اطلاعات کاربر به طور کامل ثبت شد و در انتظار بررسی کارشناس خسارت',
       description_en: 'User information completed, waiting for damage expert review',
       category: 'CLAIM',
-      requiredPreviousSteps: ['CAPTURE_PART_DAMAGES'],
+      requiredPreviousSteps: ['UPLOAD_REQUIRED_DOCUMENTS'],
       nextPossibleSteps: ['EXPERT_DAMAGE_ASSESSMENT'],
       allowedRoles: ['user', 'damage_expert', 'admin'],
       estimatedDuration: 0,

src/workflow-step-management/dto/create-workflow-step.dto.ts

@@ -128,9 +128,9 @@ export class CreateWorkflowStepDto {
   stepKey: WorkflowStep | ClaimWorkflowStep;
 
   @ApiProperty({ 
-    description: 'Workflow type: THIRD_PARTY (blame) or CLAIM (claim workflow)',
+    description: 'Workflow type: THIRD_PARTY (blame), CAR_BODY (blame), or CLAIM (claim workflow)',
     example: 'THIRD_PARTY',
-    enum: ['THIRD_PARTY', 'CLAIM']
+    enum: ['THIRD_PARTY', 'CAR_BODY', 'CLAIM']
   })
   @IsNotEmpty()
   @IsString()

src/workflow-step-management/dto/workflow-step.examples.ts

@@ -1158,7 +1158,7 @@ export const claimWorkflowStepExamples = {
       "description_en": "Select other damaged parts (non-body), Sheba number and insurer national code",
       "category": "CLAIM",
       "requiredPreviousSteps": ["SELECT_OUTER_PARTS"],
-      "nextPossibleSteps": ["UPLOAD_REQUIRED_DOCUMENTS"],
+      "nextPossibleSteps": ["CAPTURE_PART_DAMAGES"],
       "allowedRoles": ["user"],
       "estimatedDuration": 4,
       "fields": [
@@ -1240,19 +1240,19 @@ export const claimWorkflowStepExamples = {
   },
 
   uploadRequiredDocuments: {
-    summary: 'Claim Step 4: UPLOAD_REQUIRED_DOCUMENTS',
+    summary: 'Claim Step 5: UPLOAD_REQUIRED_DOCUMENTS',
     value: {
       "stepKey": "UPLOAD_REQUIRED_DOCUMENTS",
       "type": "CLAIM",
-      "stepNumber": 4,
+      "stepNumber": 5,
       "isActive": true,
       "stepName_fa": "آپلود مدارک مورد نیاز",
       "stepName_en": "Upload Required Documents",
       "description_fa": "آپلود مدارک مورد نیاز برای بررسی خسارت (لیست داینامیک بر اساس قطعات انتخاب شده)",
       "description_en": "Upload required documents for claim review (dynamic list based on selected parts)",
       "category": "CLAIM",
-      "requiredPreviousSteps": ["SELECT_OTHER_PARTS"],
+      "requiredPreviousSteps": ["CAPTURE_PART_DAMAGES"],
-      "nextPossibleSteps": ["CAPTURE_PART_DAMAGES"],
+      "nextPossibleSteps": ["USER_SUBMISSION_COMPLETE"],
       "allowedRoles": ["user"],
       "estimatedDuration": 5,
       "fields": [],
@@ -1266,19 +1266,19 @@ export const claimWorkflowStepExamples = {
   },
 
   capturePartDamages: {
-    summary: 'Claim Step 5: CAPTURE_PART_DAMAGES',
+    summary: 'Claim Step 4: CAPTURE_PART_DAMAGES',
     value: {
       "stepKey": "CAPTURE_PART_DAMAGES",
       "type": "CLAIM",
-      "stepNumber": 5,
+      "stepNumber": 4,
       "isActive": true,
       "stepName_fa": "ثبت تصاویر آسیب‌های قطعات",
       "stepName_en": "Capture Part Damages",
       "description_fa": "ثبت تصاویر آسیب برای هر قطعه (یک درخواست به ازای هر قطعه)",
       "description_en": "Capture damage images for each part (one request per part)",
       "category": "CLAIM",
-      "requiredPreviousSteps": ["UPLOAD_REQUIRED_DOCUMENTS"],
+      "requiredPreviousSteps": ["SELECT_OTHER_PARTS"],
-      "nextPossibleSteps": ["USER_SUBMISSION_COMPLETE"],
+      "nextPossibleSteps": ["UPLOAD_REQUIRED_DOCUMENTS"],
       "allowedRoles": ["user"],
       "estimatedDuration": 10,
       "fields": [],
@@ -1305,7 +1305,7 @@ export const claimWorkflowStepExamples = {
       "description_fa": "اطلاعات کاربر به طور کامل ثبت شد و در انتظار بررسی کارشناس خسارت",
       "description_en": "User information completed, waiting for damage expert review",
       "category": "CLAIM",
-      "requiredPreviousSteps": ["CAPTURE_PART_DAMAGES"],
+      "requiredPreviousSteps": ["UPLOAD_REQUIRED_DOCUMENTS"],
       "nextPossibleSteps": ["EXPERT_DAMAGE_ASSESSMENT"],
       "allowedRoles": ["user", "damage_expert", "admin"],
       "estimatedDuration": 0,
@@ -1539,3 +1539,24 @@ export const claimWorkflowStepExamples = {
     }
   }
 };
+
+/**
+ * Blame V2 expert resend: same `stepKey`s as the initial THIRD_PARTY blame flow
+ * (`FIRST_VOICE` → `FIRST_DESCRIPTION` → `SECOND_VOICE` → `SECOND_DESCRIPTION`).
+ * Seed workflow steps once via POST bodies below (or reuse existing rows). Resend only stores
+ * ordered keys on `blameCase.expert.resend` — clients resolve full field defs from `workflowSteps`.
+ */
+export const blameResendWorkflowStepExamples = {
+  firstVoice: createWorkflowStepExamples.example6,
+  firstDescription: createWorkflowStepExamples.example7,
+  secondVoice: createWorkflowStepExamples.example11,
+  secondDescription: createWorkflowStepExamples.example12,
+  stepKeysInOrder: [
+    'FIRST_VOICE',
+    'FIRST_DESCRIPTION',
+    'SECOND_VOICE',
+    'SECOND_DESCRIPTION',
+  ] as const,
+  note:
+    'Override per party with PartyResendRequestDto.requiredWorkflowStepKeys or ResendItemType.VOICE + DESCRIPTION when calling expert resend V2.',
+} as const;

src/workflow-step-management/workflow-step-management.service.ts

@@ -1123,6 +1123,43 @@ export class WorkflowStepManagementService {
           party: 'second'
         }
       },
+      // CAR_BODY workflow: accident type form (replaces confession for CAR_BODY)
+      {
+        stepKey: WorkflowStep.CAR_BODY_ACCIDENT_TYPE,
+        type: 'CAR_BODY',
+        stepNumber: 2,
+        isActive: true,
+        stepName_fa: 'نوع حادثه بدنه',
+        stepName_en: 'Car Body Accident Type',
+        description_fa: 'انتخاب اینکه حادثه با خودرو بوده یا با شیء',
+        description_en: 'Select whether accident was with another car or with an object',
+        category: 'FIRST_PARTY',
+        requiredPreviousSteps: [WorkflowStep.CREATED],
+        nextPossibleSteps: [WorkflowStep.FIRST_VIDEO],
+        allowedRoles: ['user'],
+        estimatedDuration: 1,
+        fields: [
+          {
+            id: '507f1f77bcf86cd7994390cb' as any,
+            name_fa: 'نوع حادثه',
+            name_en: 'accidentType',
+            label_fa: 'نوع حادثه',
+            label_en: 'Accident Type',
+            placeholder_fa: 'حادثه با خودرو یا شیء؟',
+            placeholder_en: 'Accident with car or object?',
+            value: [
+              { label_fa: 'با خودرو', label_en: 'With Car', value: 'car' },
+              { label_fa: 'با شیء', label_en: 'With Object', value: 'object' }
+            ],
+            dataType: 'select',
+            required: true,
+            order: 1,
+            isActive: true,
+            validation: { enum: ['car', 'object'] }
+          }
+        ],
+        metadata: { icon: 'car', color: '#10B981' }
+      },
       // Add more default steps as needed...
     ];