Merge pull request 'YARA-1164' (#222) from s.yahyaee/yara724-api:main into main

Reviewed-on: Yara724/api#222

.env.example

@@ -5,6 +5,10 @@ NODE_ENV =
 PORT =
 CLIENT_ID =
 CLIENT_NAME =
+FANAVARAN_CLIENT=parsian
+INSURANCE_CORP_ID='شرکت بيمه پارسيان(بيمه گر)'
+CLAIM_V2_TOTAL_PAYMENT_CAP_ENABLED=false
+CLAIM_V2_TOTAL_PAYMENT_CAP_TOMAN=53000000
 # ---------------------------------------------
 # 🌐 Application URLs
 # ---------------------------------------------
@@ -36,6 +40,7 @@ MONGO_URI = 'mongodb://${MONGO_USER}:${MONGO_PASS}@${MONGO_HOST}:${MONGO_PORT}/$
 # ---------------------------------------------
 JWT_SECRET =
 JWT_EXPIRY =
+CAPTCHA_ENABLED = true
 
 # ---------------------------------------------
 # 🧩 SanHub Microservice
@@ -62,6 +67,23 @@ AUTH_SMS_TEMPLATE =
 EXP_OTP_TIME =
 FAKE_OTP =
 
+# ---------------------------------------------
+# 🌐 Proxy Configuration (Local Development Only)
+# ---------------------------------------------
+# NOTE: These proxy settings are for local development only.
+# When deploying to the server, comment out or remove these lines
+# as the server IP is already whitelisted by Fanavaran.
+# SOCKS_PROXY_HOST = localhost
+# SOCKS_PROXY_PORT = 6565
+
+# ---------------------------------------------
+# 🏢 Fanavaran Insurance Corp
+# ---------------------------------------------
+# Caption from Fanavaran insurance-corp lookup used to resolve InsuranceCorpId
+# for damage-case payloads. Must match a Caption in the insurance-corp code-list.
+# Example: "شرکت بيمه تجارت نو"
+INSURANCE_CORP_ID =
+
 # ---------------------------------------------
 # ⚙️  Application Features / Flags
 # ---------------------------------------------

.woodpecker.yml

@@ -0,0 +1,142 @@
+# yara724/api — development deployment (Deploy-Develop)
+# Manual tasks: see ci-cd/TASK.md
+# Requires: repo marked Trusted in Woodpecker (host volume mounts)
+
+when:
+  - event: push
+    branch: main
+  - event: manual
+
+skip_clone: true
+
+variables:
+  - &host_workspace /data/1-deploy/gitea/yara724/api
+  - &workspace_volume /data/1-deploy/gitea/yara724/api:/workspace
+  - &host_ssh /home/talieh/.ssh:/root/.ssh:ro
+  - &pipeline_env
+    WORKSPACE: *host_workspace
+    PROJECT_NAME: Yara724 API
+    ENVIRONMENT: Development
+    APPLICATION_URL: https://y724-user.ittalie.ir/api
+    GIT_COMMIT_URL: https://git.ittalie.com/Yara724/api/commit/
+    GIT_BRANCH: main
+    COMPOSE_FILE: docker-compose.yml
+    SUCCESS_COLOR: "#36a64f"
+    FAILURE_COLOR: "#dc3545"
+
+steps:
+  pull:
+    image: docker.arvancloud.ir/alpine/git:latest
+    environment:
+      <<: *pipeline_env
+      GIT_SSH_COMMAND: ssh -o UserKnownHostsFile=/tmp/known_hosts -o StrictHostKeyChecking=yes
+    volumes:
+      - *workspace_volume
+      - *host_ssh
+    commands:
+      - git config --global --add safe.directory /workspace
+      - mkdir -p /tmp && ssh-keyscan -H git.ittalie.com >> /tmp/known_hosts
+      - cd /workspace
+      - git pull origin main
+      - date +%s > /workspace/.wp-deploy-start
+
+  deploy:
+    image: docker.arvancloud.ir/docker:24-cli
+    environment:
+      <<: *pipeline_env
+    volumes:
+      - /var/run/docker.sock:/var/run/docker.sock
+      - *workspace_volume
+    commands:
+      - cd /workspace
+      - docker compose -f docker-compose.yml up -d --build
+
+  notify-success:
+    image: docker.arvancloud.ir/alpine:3.20
+    environment:
+      <<: *pipeline_env
+      ROCKETCHAT_WEBHOOK:
+        from_secret: rocketchat_webhook
+    volumes:
+      - *workspace_volume
+    when:
+      - status: success
+    commands:
+      - apk add --no-cache curl jq git > /dev/null
+      - |
+        set -euo pipefail
+        git config --global --add safe.directory /workspace
+        cd /workspace
+
+        COMMIT_HASH="$(git rev-parse --short HEAD)"
+        DEPLOY_START="$(cat /workspace/.wp-deploy-start)"
+        DEPLOY_END="$(date +%s)"
+        DEPLOY_DURATION="$((DEPLOY_END - DEPLOY_START))"
+
+        COMMIT_1="$(git log -1 --pretty=format:'%s')"
+        COMMIT_2="$(git log -2 --pretty=format:'%s' | tail -n1)"
+        COMMIT_3="$(git log -3 --pretty=format:'%s' | tail -n1)"
+
+        TITLE="✅ $PROJECT_NAME - $ENVIRONMENT ✅"
+        TEXT="🌐 **URL**: $APPLICATION_URL
+
+        🔖 **Commit Hash**: [$COMMIT_HASH]($GIT_COMMIT_URL$COMMIT_HASH)
+
+        📝 **Recent Changes**:
+
+        • $COMMIT_1
+
+        • $COMMIT_2
+
+        • $COMMIT_3
+
+        ⏱️ **Deployment Duration**: $${DEPLOY_DURATION}s"
+
+        payload="$(jq -n \
+          --arg title "$TITLE" \
+          --arg text "$TEXT" \
+          --arg color "$SUCCESS_COLOR" \
+          '{text: $title, attachments: [{text: $text, color: $color}]}')"
+
+        curl -fsS -H "Content-Type: application/json" -d "$payload" "$ROCKETCHAT_WEBHOOK" >/dev/null
+        rm -f /workspace/.wp-deploy-start
+
+  notify-failure:
+    image: docker.arvancloud.ir/alpine:3.20
+    environment:
+      <<: *pipeline_env
+      ROCKETCHAT_WEBHOOK:
+        from_secret: rocketchat_webhook
+    volumes:
+      - *workspace_volume
+    when:
+      - status: failure
+    commands:
+      - apk add --no-cache curl jq git > /dev/null
+      - |
+        set -euo pipefail
+        git config --global --add safe.directory /workspace
+        cd /workspace
+
+        COMMIT_HASH="$(git rev-parse --short HEAD 2>/dev/null || echo unknown)"
+        TITLE="💥 $PROJECT_NAME - $ENVIRONMENT 💥"
+        TEXT="━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
+        🌐 **Application URL**
+
+        $APPLICATION_URL
+
+        🔖 **Commit**
+
+        \`$COMMIT_HASH\`
+
+        ⚠️ **Pipeline failed** — check Woodpecker for the failing step.
+        ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━"
+
+        payload="$(jq -n \
+          --arg title "$TITLE" \
+          --arg text "$TEXT" \
+          --arg color "$FAILURE_COLOR" \
+          '{text: $title, attachments: [{text: $text, color: $color}]}')"
+
+        curl -fsS -H "Content-Type: application/json" -d "$payload" "$ROCKETCHAT_WEBHOOK" >/dev/null || true
+        rm -f /workspace/.wp-deploy-start

docs/external-api-curls.md

@@ -0,0 +1,742 @@
+# External API Curl Guide
+
+This file documents outbound HTTP calls made by the app or maintenance scripts.
+Client credentials that are hardcoded in the codebase are filled in below. Keep
+placeholders only for runtime data such as national codes, plate values, tokens
+returned by login calls, and payload files.
+
+## Common Notes
+
+- Internal app URLs in Swagger, localhost examples, and file download URLs are not listed.
+- Package/build-time network calls such as npm registry, Sonar, and Docker setup are not runtime app requests.
+- `firstValueFrom(this.httpService...)`, `lastValueFrom(this.httpService...)`, and `fetch(...)` call sites were checked.
+- Several integrations cache bearer tokens in memory for about 55 minutes.
+- Some Fanavaran credentials and the Map.ir API key are hardcoded in source. Treat them as sensitive and consider moving/rotating them.
+
+## Fanavaran API Manager
+
+Host:
+
+```sh
+FANAVARAN_BASE_URL="https://apimanager.iraneit.com/BimeApiManager/api"
+FANAVARAN_BIME_URL="$FANAVARAN_BASE_URL/BimeApi/v2.0"
+```
+
+Used by:
+
+- `src/fanavaran/fanavaran-lookup.service.ts`
+- `src/fanavaran/fanavaran-lookup.config.ts`
+- `src/claim-request-management/claim-request-management.service.ts`
+
+### Sequence
+
+1. Get `appToken`.
+2. Login with `appToken` to get `authenticationToken`.
+3. Call lookup, policy inquiry, or submit endpoint with `authenticationToken`, `CorpId`, `ContractId`, and `Location`.
+
+### Auth Script
+
+Use this when you only need fresh Fanavaran tokens and do not want to copy the
+curl commands manually:
+
+```sh
+scripts/fanavaran-auth.sh tejaratno
+scripts/fanavaran-auth.sh parsian
+```
+
+The script stores raw responses and reusable variables under
+`files/fanavaran-auth/<client>/`. For example:
+
+```sh
+source files/fanavaran-auth/tejaratno/tokens.env
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/accident-causes" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+```
+
+### Tenant Credentials
+
+The app supports these Fanavaran client profiles:
+
+| Client | appname | secret | userName | password | CorpId | ContractId | Location |
+| --- | --- | --- | --- | --- | --- | --- | --- |
+| tejaratno | `fanhab` | `5Fa@N#A2B` | `fanhabUser` | `Fan#@2U$3er` | `3539` | `263` | `100` |
+| parsian | `ParsianService` | `P@r30@n$erv!ce` | `ParsianServiceUser` | `P@r30@n123` | `543` | `28` | `210050` |
+
+Set the client variables before running. These values come from
+`src/core/config/fanavaran-client.config.ts` and match
+`src/claim-request-management/claim-request-management.service.ts`.
+
+Tejaratno:
+
+```sh
+FANAVARAN_CLIENT="tejaratno"
+APP_NAME='fanhab'
+APP_SECRET='5Fa@N#A2B'
+FANAVARAN_USERNAME='fanhabUser'
+FANAVARAN_PASSWORD='Fan#@2U$3er'
+CORP_ID='3539'
+CONTRACT_ID='263'
+LOCATION='100'
+```
+
+Parsian:
+
+```sh
+FANAVARAN_CLIENT="parsian"
+APP_NAME='ParsianService'
+APP_SECRET='P@r30@n$erv!ce'
+FANAVARAN_USERNAME='ParsianServiceUser'
+FANAVARAN_PASSWORD='P@r30@n123'
+CORP_ID='543'
+CONTRACT_ID='28'
+LOCATION='210050'
+```
+
+### 1. Get App Token
+
+The app sends an empty string body, deletes `Content-Type`, and keeps
+`Content-Length: 0`.
+
+```sh
+curl -i -X POST "$FANAVARAN_BASE_URL/EITAuthentication/GetAppToken" \
+  -H "appname: $APP_NAME" \
+  -H "secret: $APP_SECRET" \
+  -H "Content-Length: 0"
+```
+
+The token is returned in a response header named `appToken` or `apptoken`.
+
+```sh
+curl -sS -D /tmp/fanavaran-app-token.headers -o /tmp/fanavaran-app-token.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/GetAppToken" \
+  -H "appname: $APP_NAME" \
+  -H "secret: $APP_SECRET" \
+  -H "Content-Length: 0"
+APP_TOKEN="$(awk -F': ' 'tolower($1)=="apptoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-app-token.headers)"
+printf 'APP_TOKEN=%s\n' "$APP_TOKEN"
+```
+
+### 2. Login
+
+Use the `APP_TOKEN` returned by the immediately previous GetAppToken request.
+Do not reuse an old app token pasted from logs or another machine; the app does
+not do that.
+
+```sh
+curl -i -X POST "$FANAVARAN_BASE_URL/EITAuthentication/Login" \
+  -H "appToken: $APP_TOKEN" \
+  -H "userName: $FANAVARAN_USERNAME" \
+  -H "password: $FANAVARAN_PASSWORD" \
+  -H "Content-Length: 0"
+```
+
+The token is returned in a response header or body field named `authenticationToken`, `authenticationtoken`, or `authentication_token`.
+
+```sh
+curl -sS -D /tmp/fanavaran-login.headers -o /tmp/fanavaran-login.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/Login" \
+  -H "appToken: $APP_TOKEN" \
+  -H "userName: $FANAVARAN_USERNAME" \
+  -H "password: $FANAVARAN_PASSWORD" \
+  -H "Content-Length: 0"
+AUTHENTICATION_TOKEN="$(awk -F': ' 'tolower($1)=="authenticationtoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-login.headers)"
+if [ -z "$AUTHENTICATION_TOKEN" ]; then
+  AUTHENTICATION_TOKEN="$(node -e 'const fs=require("fs"); const body=fs.readFileSync("/tmp/fanavaran-login.body","utf8"); try { const json=JSON.parse(body); console.log(json.authenticationToken || json.authenticationtoken || json.authentication_token || ""); } catch { console.log(""); }')"
+fi
+printf 'AUTHENTICATION_TOKEN=%s\n' "$AUTHENTICATION_TOKEN"
+```
+
+If login returns `نام کاربر یا رمز عبور صحیح نیست` for `tejaratno`, first check
+that `APP_TOKEN` was generated with `appname: fanhab` and `secret: 5Fa@N#A2B` in
+the same sequence. The runtime code calls `GetAppToken` first, then passes that
+fresh header value to `Login`; it does not use a static value such as
+`182197f6-7b41-47b4-9b18-5bfcbc027f2e`.
+
+### Ready-To-Run Auth Sequences
+
+Tejaratno:
+
+```sh
+FANAVARAN_BASE_URL="https://apimanager.iraneit.com/BimeApiManager/api"
+FANAVARAN_BIME_URL="$FANAVARAN_BASE_URL/BimeApi/v2.0"
+FANAVARAN_CLIENT="tejaratno"
+APP_NAME='fanhab'
+APP_SECRET='5Fa@N#A2B'
+FANAVARAN_USERNAME='fanhabUser'
+FANAVARAN_PASSWORD='Fan#@2U$3er'
+CORP_ID='3539'
+CONTRACT_ID='263'
+LOCATION='100'
+
+curl -sS -D /tmp/fanavaran-app-token.headers -o /tmp/fanavaran-app-token.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/GetAppToken" \
+  -H "appname: $APP_NAME" \
+  -H "secret: $APP_SECRET" \
+  -H "Content-Length: 0"
+APP_TOKEN="$(awk -F': ' 'tolower($1)=="apptoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-app-token.headers)"
+
+curl -sS -D /tmp/fanavaran-login.headers -o /tmp/fanavaran-login.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/Login" \
+  -H "appToken: $APP_TOKEN" \
+  -H "userName: $FANAVARAN_USERNAME" \
+  -H "password: $FANAVARAN_PASSWORD" \
+  -H "Content-Length: 0"
+AUTHENTICATION_TOKEN="$(awk -F': ' 'tolower($1)=="authenticationtoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-login.headers)"
+if [ -z "$AUTHENTICATION_TOKEN" ]; then
+  AUTHENTICATION_TOKEN="$(node -e 'const fs=require("fs"); const body=fs.readFileSync("/tmp/fanavaran-login.body","utf8"); try { const json=JSON.parse(body); console.log(json.authenticationToken || json.authenticationtoken || json.authentication_token || ""); } catch { console.log(""); }')"
+fi
+
+printf 'APP_TOKEN=%s\nAUTHENTICATION_TOKEN=%s\n' "$APP_TOKEN" "$AUTHENTICATION_TOKEN"
+```
+
+Parsian:
+
+```sh
+FANAVARAN_BASE_URL="https://apimanager.iraneit.com/BimeApiManager/api"
+FANAVARAN_BIME_URL="$FANAVARAN_BASE_URL/BimeApi/v2.0"
+FANAVARAN_CLIENT="parsian"
+APP_NAME='ParsianService'
+APP_SECRET='P@r30@n$erv!ce'
+FANAVARAN_USERNAME='ParsianServiceUser'
+FANAVARAN_PASSWORD='P@r30@n123'
+CORP_ID='543'
+CONTRACT_ID='28'
+LOCATION='210050'
+
+curl -sS -D /tmp/fanavaran-app-token.headers -o /tmp/fanavaran-app-token.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/GetAppToken" \
+  -H "appname: $APP_NAME" \
+  -H "secret: $APP_SECRET" \
+  -H "Content-Length: 0"
+APP_TOKEN="$(awk -F': ' 'tolower($1)=="apptoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-app-token.headers)"
+
+curl -sS -D /tmp/fanavaran-login.headers -o /tmp/fanavaran-login.body \
+  -X POST "$FANAVARAN_BASE_URL/EITAuthentication/Login" \
+  -H "appToken: $APP_TOKEN" \
+  -H "userName: $FANAVARAN_USERNAME" \
+  -H "password: $FANAVARAN_PASSWORD" \
+  -H "Content-Length: 0"
+AUTHENTICATION_TOKEN="$(awk -F': ' 'tolower($1)=="authenticationtoken" {gsub(/\r/,"",$2); print $2}' /tmp/fanavaran-login.headers)"
+if [ -z "$AUTHENTICATION_TOKEN" ]; then
+  AUTHENTICATION_TOKEN="$(node -e 'const fs=require("fs"); const body=fs.readFileSync("/tmp/fanavaran-login.body","utf8"); try { const json=JSON.parse(body); console.log(json.authenticationToken || json.authenticationtoken || json.authentication_token || ""); } catch { console.log(""); }')"
+fi
+
+printf 'APP_TOKEN=%s\nAUTHENTICATION_TOKEN=%s\n' "$APP_TOKEN" "$AUTHENTICATION_TOKEN"
+```
+
+### 3A. Lookup Endpoints
+
+These are fetched on demand and cached under `files/fanavaran-lookups/<client>/`.
+
+```sh
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/accident-causes" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/code-list/accident-report-type" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/vehicle-use-types" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/code-list/dmg-pay-method" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/driving-licence-types" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/code-list/accident-culprit-type" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/base-info/vehicle-kinds" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+
+curl -X GET "$FANAVARAN_BIME_URL/car/vehicles/inquiry-by-vin?vin=IRNKAEK4150012345" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+```
+
+### 3B. Policy Inquiry By National Code
+
+Used before Fanavaran claim submit to resolve a `PolicyId` when possible.
+
+```sh
+NATIONAL_CODE="<insurer national code>"
+
+curl -X GET "$FANAVARAN_BIME_URL/common/Policies/inquiry-my-policies?InsuranceLineId=5&NationalCode=$NATIONAL_CODE" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json"
+```
+
+### 3C. Third-Party Car Financial Claim Submit
+
+`fanavaranData` is built internally from a claim case/request. The shape is large; capture an app log or preview output and save it as JSON before replaying.
+
+```sh
+curl -X POST "$FANAVARAN_BIME_URL/car/third-party-car-financial-claims" \
+  -H "authenticationToken: $AUTHENTICATION_TOKEN" \
+  -H "CorpId: $CORP_ID" \
+  -H "ContractId: $CONTRACT_ID" \
+  -H "Location: $LOCATION" \
+  -H "Content-Type: application/json" \
+  --data @fanavaran-claim-submit.json
+```
+
+## Tejarat Inquiry Provider
+
+Default base URL:
+
+```sh
+TEJARAT_INQUIRY_BASE_URL="${TEJARAT_INQUIRY_BASE_URL:-http://82.99.202.245:3027}"
+TEJARAT_INQUIRY_EMAIL='xxx@example.com'
+TEJARAT_INQUIRY_PASSWORD='123321'
+```
+
+Used by `src/sand-hub/sand-hub.service.ts` for third-party plate and car-body plate inquiries when ESG is not selected.
+
+### Sequence
+
+1. Login to `/user/login`.
+2. Use returned `accessToken` as `Authorization: Bearer ...`.
+3. Call inquiry endpoint.
+
+### Login
+
+```sh
+curl -X POST "$TEJARAT_INQUIRY_BASE_URL/user/login" \
+  -H "Accept: */*" \
+  -H "Content-Type: application/json" \
+  --data '{
+    "email": "'"$TEJARAT_INQUIRY_EMAIL"'",
+    "password": "'"$TEJARAT_INQUIRY_PASSWORD"'"
+  }'
+```
+
+```sh
+TEJARAT_ACCESS_TOKEN="<response accessToken>"
+```
+
+### Third-Party Plate / Policy Block Inquiry
+
+```sh
+curl -X POST "$TEJARAT_INQUIRY_BASE_URL/block-inquiry-tejarat" \
+  -H "Authorization: Bearer $TEJARAT_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "leftTwoDigits": "12",
+    "serialLetter": "ب",
+    "threeDigits": "345",
+    "rightTwoDigits": "67",
+    "nationalCode": "0012345678"
+  }'
+```
+
+### Car-Body Plate Inquiry
+
+```sh
+curl -X POST "$TEJARAT_INQUIRY_BASE_URL/block-inquiry-tejarat/badane" \
+  -H "Authorization: Bearer $TEJARAT_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "part1": 12,
+    "part2": "ب",
+    "part3": 345,
+    "part4": 67,
+    "nationalCode": "0012345678"
+  }'
+```
+
+## ESG Inquiry Provider
+
+Default/fallback base URL in some call sites:
+
+```sh
+ESG_URL="${ESG_URL:-http://192.168.20.22:8085}"
+```
+
+Used by `src/sand-hub/sand-hub.service.ts` for selected tenants, for example when `CLIENT_ID=8`.
+
+### Sequence
+
+1. Login to `/auth/login`.
+2. Use returned `accessToken` as `Authorization: Bearer ...`.
+3. Call the inquiry endpoint.
+
+### Login
+
+```sh
+curl -X POST "$ESG_URL/auth/login" \
+  -H "Accept: application/json" \
+  -H "Content-Type: application/json" \
+  --data '{
+    "username": "'"$ESG_USERNAME"'",
+    "password": "'"$ESG_PASSWORD"'"
+  }'
+```
+
+```sh
+ESG_ACCESS_TOKEN="<response accessToken>"
+```
+
+### Policy By Plate
+
+```sh
+curl -X POST "$ESG_URL/inquiry/policyByPlate" \
+  -H "Authorization: Bearer $ESG_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "nationalCode": "0012345678",
+    "plk1": "12",
+    "plk2": "ب",
+    "plk3": "345",
+    "plksrl": "67"
+  }'
+```
+
+### Person Inquiry
+
+ESG expects Jalali birth date, normalized as `YYYY-MM-DD`.
+
+```sh
+curl -X POST "$ESG_URL/inquiry/person" \
+  -H "Authorization: Bearer $ESG_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "nationalCode": "0012345678",
+    "birthDate": "1378-11-24",
+    "dateHasPostfix": 0
+  }'
+```
+
+### Sheba Validation
+
+```sh
+curl -X POST "$ESG_URL/inquiry/sheba" \
+  -H "Authorization: Bearer $ESG_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "accountOwnerType": "1",
+    "nationalCode": "0012345678",
+    "legalId": "",
+    "sheba": "IR000000000000000000000000"
+  }'
+```
+
+## SandHub Provider
+
+Used by `src/sand-hub/sand-hub.service.ts` for legacy inquiry flows.
+
+Environment:
+
+```sh
+SANHUB_BASE_URL='http://82.99.202.245:3027'
+SANHUB_URL_LOGIN='http://82.99.202.245:3027/user/login'
+SANHUB_USERNAME='default@admin.com'
+SANHUB_PASSWORD='123321'
+```
+
+### Sequence
+
+1. Login through `SANHUB_URL_LOGIN`.
+2. Use returned `accessToken` as `Authorization: Bearer ...`.
+3. Call the required endpoint under `SANHUB_BASE_URL`.
+
+### Login
+
+```sh
+curl -X POST "$SANHUB_URL_LOGIN" \
+  -H "Content-Type: application/json" \
+  --data '{
+    "email": "'"$SANHUB_USERNAME"'",
+    "password": "'"$SANHUB_PASSWORD"'"
+  }'
+```
+
+```sh
+SANHUB_ACCESS_TOKEN="<response accessToken>"
+```
+
+### Third-Party Plate / Policy Block Inquiry
+
+```sh
+curl -X POST "$SANHUB_BASE_URL/block-inquiry-tejarat" \
+  -H "Authorization: Bearer $SANHUB_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "leftTwoDigits": "12",
+    "serialLetter": "ب",
+    "threeDigits": "345",
+    "rightTwoDigits": "67",
+    "nationalCode": "0012345678"
+  }'
+```
+
+### Personal Inquiry
+
+The app converts Jalali birth dates to Gregorian before sending to SandHub.
+
+```sh
+curl -X POST "$SANHUB_BASE_URL/personal-inquiry/tejarat-no" \
+  -H "Authorization: Bearer $SANHUB_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "nationalCode": "0012345678",
+    "birthdate": "1999-02-13"
+  }'
+```
+
+### Driving License Check
+
+```sh
+curl -X POST "$SANHUB_BASE_URL/driver-license-check" \
+  -H "Authorization: Bearer $SANHUB_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "driverLicenseNumber": "1234567890",
+    "nationalCode": "0012345678"
+  }'
+```
+
+### Car Ownership
+
+```sh
+curl -X POST "$SANHUB_BASE_URL/ownership" \
+  -H "Authorization: Bearer $SANHUB_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "Plk1": "12",
+    "Plk2": "ب",
+    "Plk3": "345",
+    "plkSrl": "67",
+    "nationalCode": "0012345678"
+  }'
+```
+
+### Sheba Validation
+
+```sh
+curl -X POST "$SANHUB_BASE_URL/sheba/sheba-tejaratno" \
+  -H "Authorization: Bearer $SANHUB_ACCESS_TOKEN" \
+  -H "Content-Type: application/json" \
+  -H "Accept: application/json" \
+  --data '{
+    "AccountOwnerType": "1",
+    "NationalId": "0012345678",
+    "ShebaId": "IR000000000000000000000000"
+  }'
+```
+
+## Map.ir Reverse Geocoding
+
+Used by `src/claim-request-management/claim-request-management.service.ts`.
+
+```sh
+MAP_IR_API_KEY='eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImp0aSI6ImI5ZDZjMThkNDRjZjc2OWI2Yjk1ODcyMGFjYmEzMmRiN2NhZjg0Zjk4OTRlMjZiZDg0Yzg3YjVlMzhlMTAyZDlkMWYxOGM5NjNmOTk4YjY2In0.eyJhdWQiOiIyMTcxOCIsImp0aSI6ImI5ZDZjMThkNDRjZjc2OWI2Yjk1ODcyMGFjYmEzMmRiN2NhZjg0Zjk4OTRlMjZiZDg0Yzg3YjVlMzhlMTAyZDlkMWYxOGM5NjNmOTk4YjY2IiwiaWF0IjoxNjgwNjA4NTkxLCJuYmYiOjE2ODA2MDg1OTEsImV4cCI6MTY4MzIwMDU5MSwic3ViIjoiIiwic2NvcGVzIjpbImJhc2ljIl19.rTviLd8b5yTHUDa3ODZyva593eMnL0d3XPg3sKkZxMOf_jNIH6lFQyIfbId-wsd1EAdsOdsL3CME_Y8t332PWJbxMNgnEq4Rf2IkClkvkSx6Sb5_4bmlhBM75zw2SmccvgbFUn4xkTOw0FT4vABC2Y3-MKctjMpmO8QOrVULSKt4psrmQhr7hBu7YRDnAAEc6muZ1VpRvdB1kqNKddoSIrfDaq6aDRJ-BNbGRAaFFvP_kH4cgSCKV4dU0TknL3mRKUiVy6_TDkjtzAN8fE2wsdvNo2pGTJPzKFsR2ipgGNTvB__g3bOnVpKsgFXPBH0e_Qa7ff1tZ3VGWy3jRNh9Lg'
+LAT="35.6892"
+LON="51.3890"
+
+curl -X GET "https://map.ir/fast-reverse?lat=$LAT&lon=$LON" \
+  -H "accept: application/json" \
+  -H "x-api-key: $MAP_IR_API_KEY"
+```
+
+## SMS Providers
+
+### Kavenegar
+
+Used by `src/sms-orchestration/provider/kavenegar.service.ts`.
+
+```sh
+SMS_API_KEY='75776C717969412B4B52306A5956462F4A714E6F6C65544D6A2B654B7566786E'
+KAVENEGAR_BASE_URL="https://api.kavenegar.com/v1/$SMS_API_KEY"
+```
+
+Send SMS:
+
+```sh
+curl -X POST -G "$KAVENEGAR_BASE_URL/sms/send.json" \
+  --data-urlencode "receptor=09120000000" \
+  --data-urlencode "message=Hello" \
+  --data-urlencode "sender=<optional sender>"
+```
+
+Verify lookup:
+
+```sh
+curl -G "$KAVENEGAR_BASE_URL/verify/lookup.json" \
+  --data-urlencode "receptor=09120000000" \
+  --data-urlencode "token=123456" \
+  --data-urlencode "template=<template>" \
+  --data-urlencode "token2=<optional token2>" \
+  --data-urlencode "token3=<optional token3>"
+```
+
+### Parsian SMS Gateway
+
+Used by `src/sms-orchestration/provider/parsian-sms.gateway.ts`.
+
+`PARSIAN_SMS_URL` is expected to already include the provider URL prefix and query key before receptor. The app appends `=<receptor>&Message=<encoded message>`.
+
+```sh
+PARSIAN_SMS_URL='https://apigateway.parsianinsurance.com/api/SendSMS?ReceiverNumbers'
+PARSIAN_API_KEY='be988c9c-dbd6-494e-9c04-944ecc6426bf'
+PARSIAN_BASIC_TOKEN='UGFyc2lhbkFQSTpQYXJzaWFuQHBpMjI='
+RECEPTOR="09120000000"
+MESSAGE="Hello"
+
+curl -X GET "$PARSIAN_SMS_URL=$RECEPTOR&Message=$(printf %s "$MESSAGE" | jq -sRr @uri)" \
+  -H "Content-Type: application/json" \
+  -H "X-PACKAGE-API-KEY: $PARSIAN_API_KEY" \
+  -H "Authorization: Basic $PARSIAN_BASIC_TOKEN"
+```
+
+## Car Price Provider
+
+Used by `src/expert-claim/expert-claim.service.ts` to fetch car prices from `CW_URL`.
+
+```sh
+CW_URL="<base URL ending with slash if required by provider>"
+
+curl -X GET "${CW_URL}price?akharin"
+curl -X GET "${CW_URL}price?hamrah"
+```
+
+## AI Service Calls Currently Disabled
+
+`src/ai/ai.service.ts` contains configured URLs but the actual axios calls are commented out. If re-enabled, the sequence is:
+
+1. `POST $AI_URL_V2/auth/login`
+2. `GET $AI_URL_V2/auth/profile`
+3. `POST $AI_URL_V2/services/car-damage/detector?version=ai-v7`
+
+```sh
+AI_URL_V2='https://ai-gw.ittalie.ir'
+AI_USERNAME='yara@gmail.io'
+AI_PASSWORD='123321'
+
+curl -X POST "$AI_URL_V2/auth/login" \
+  -H "Content-Type: application/json" \
+  --data '{
+    "username": "'"$AI_USERNAME"'",
+    "password": "'"$AI_PASSWORD"'"
+  }'
+
+AI_ACCESS_TOKEN="<response accessToken>"
+
+curl -X GET "$AI_URL_V2/auth/profile" \
+  -H "Authorization: Bearer $AI_ACCESS_TOKEN"
+
+GATEWAY_API_KEY="<profile apiKey.key>"
+
+curl -X POST "$AI_URL_V2/services/car-damage/detector?version=ai-v7" \
+  -H "Authorization: Bearer $AI_ACCESS_TOKEN" \
+  -H "gateway-api-key: $GATEWAY_API_KEY" \
+  -F "images=@/path/to/car-image.jpg"
+```
+
+## Refresh Blame Inquiries Script
+
+Used by `scripts/refresh-blame-inquiries.js`. This script does not login; it expects pre-provided bearer tokens:
+
+- `TEJARAT_THIRD_PARTY_TOKEN` or `TEJARAT_TOKEN`
+- `TEJARAT_CAR_BODY_TOKEN` or `TEJARAT_TOKEN`
+- `TEJARAT_PERSON_TOKEN` or `TEJARAT_TOKEN`
+
+Default URLs:
+
+```sh
+TEJARAT_THIRD_PARTY_URL="${TEJARAT_THIRD_PARTY_URL:-http://82.99.202.245:3027/block-inquiry-tejarat}"
+TEJARAT_CAR_BODY_URL="${TEJARAT_CAR_BODY_URL:-http://82.99.202.245:3027/block-inquiry-tejarat/badane}"
+TEJARAT_PERSON_URL="${TEJARAT_PERSON_URL:-http://82.99.202.245:3027/personal-inquiry/tejarat-no}"
+```
+
+Third-party inquiry:
+
+```sh
+curl -X POST "$TEJARAT_THIRD_PARTY_URL" \
+  -H "authorization: Bearer $TEJARAT_THIRD_PARTY_TOKEN" \
+  -H "content-type: application/json" \
+  -H "accept: application/json" \
+  --data '{
+    "leftTwoDigits": "12",
+    "serialLetter": "ب",
+    "threeDigits": "345",
+    "rightTwoDigits": "67",
+    "nationalCode": "0012345678"
+  }'
+```
+
+Car-body inquiry:
+
+```sh
+curl -X POST "$TEJARAT_CAR_BODY_URL" \
+  -H "authorization: Bearer $TEJARAT_CAR_BODY_TOKEN" \
+  -H "content-type: application/json" \
+  -H "accept: application/json" \
+  --data '{
+    "part1": 12,
+    "part2": "ب",
+    "part3": 345,
+    "part4": 67,
+    "nationalCode": "0012345678"
+  }'
+```
+
+Personal inquiry:
+
+```sh
+curl -X POST "$TEJARAT_PERSON_URL" \
+  -H "authorization: Bearer $TEJARAT_PERSON_TOKEN" \
+  -H "content-type: application/json" \
+  -H "accept: application/json" \
+  --data '{
+    "nationalCode": "0012345678",
+    "birthdate": "1999-02-13"
+  }'
+```

nest-cli.json

@@ -3,6 +3,13 @@
   "collection": "@nestjs/schematics",
   "sourceRoot": "src",
   "compilerOptions": {
-    "deleteOutDir": true
+    "deleteOutDir": true,
+    "assets": [
+      {
+        "include": "../assets/fonts/**/*",
+        "outDir": "dist",
+        "watchAssets": true
+      }
+    ]
   }
 }

package-lock.json

@@ -23,8 +23,10 @@
         "class-validator": "^0.15.1",
         "express": "^5.2.1",
         "fastest-levenshtein": "^1.0.16",
+        "form-data": "^4.0.6",
         "joi": "^18.2.1",
         "mongoose": "^8.9.2",
+        "pdfkit": "^0.19.1",
         "reflect-metadata": "^0.2.2",
         "rxjs": "^7.8.1",
         "svg-captcha": "^1.4.0"
@@ -2107,9 +2109,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -2127,9 +2126,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "musl"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -2147,9 +2143,6 @@
         "ppc64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -2167,9 +2160,6 @@
         "riscv64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -2187,9 +2177,6 @@
         "s390x"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "MIT",
       "optional": true,
       "os": [
@@ -2957,11 +2944,22 @@
         }
       }
     },
+    "node_modules/@noble/ciphers": {
+      "version": "1.3.0",
+      "resolved": "https://registry.npmjs.org/@noble/ciphers/-/ciphers-1.3.0.tgz",
+      "integrity": "sha512-2I0gnIVPtfnMw9ee9h1dJG7tp81+8Ob3OJb3Mv37rx5L40/b0i7djjCVvGOVqc9AEIQyvyu1i6ypKdFw8R8gQw==",
+      "license": "MIT",
+      "engines": {
+        "node": "^14.21.3 || >=16"
+      },
+      "funding": {
+        "url": "https://paulmillr.com/funding/"
+      }
+    },
     "node_modules/@noble/hashes": {
       "version": "1.8.0",
       "resolved": "https://registry.npmjs.org/@noble/hashes/-/hashes-1.8.0.tgz",
       "integrity": "sha512-jCs9ldd7NwzpgXDIf6P3+NrHh9/sD6CQdxHyjQI+h/6rDNo88ypBxxz45UDuZHz9r3tNz7N/VInSVoVdtXEI4A==",
-      "dev": true,
       "license": "MIT",
       "engines": {
         "node": "^14.21.3 || >=16"
@@ -3253,9 +3251,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0 AND MIT",
       "optional": true,
       "os": [
@@ -3273,9 +3268,6 @@
         "arm64"
       ],
       "dev": true,
-      "libc": [
-        "musl"
-      ],
       "license": "Apache-2.0 AND MIT",
       "optional": true,
       "os": [
@@ -3293,9 +3285,6 @@
         "ppc64"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0 AND MIT",
       "optional": true,
       "os": [
@@ -3313,9 +3302,6 @@
         "s390x"
       ],
       "dev": true,
-      "libc": [
-        "glibc"
-      ],
       "license": "Apache-2.0 AND MIT",
       "optional": true,
       "os": [
@@ -3417,6 +3403,15 @@
       "dev": true,
       "license": "Apache-2.0"
     },
+    "node_modules/@swc/helpers": {
+      "version": "0.5.23",
+      "resolved": "https://registry.npmjs.org/@swc/helpers/-/helpers-0.5.23.tgz",
+      "integrity": "sha512-5lSsMOTXURePglDfvuAQUqkGek9Hg2kksOYay2m0+XR++b2NWYL/4sWyuvVBIs8oKnJaxkdi9whaL/sqN13afw==",
+      "license": "Apache-2.0",
+      "dependencies": {
+        "tslib": "^2.8.0"
+      }
+    },
     "node_modules/@swc/types": {
       "version": "0.1.26",
       "resolved": "https://registry.npmjs.org/@swc/types/-/types-0.1.26.tgz",
@@ -5144,7 +5139,6 @@
       "version": "1.5.1",
       "resolved": "https://registry.npmjs.org/base64-js/-/base64-js-1.5.1.tgz",
       "integrity": "sha512-AKpaYlHn8t4SVbOHCy+b5+KKgvR4vrsD8vbvrbiQJps7fKDTkjkDry6ji0rUJjC0kzbNePLwzxq8iypo41qeWA==",
-      "dev": true,
       "funding": [
         {
           "type": "github",
@@ -5400,6 +5394,24 @@
         "node": ">=8"
       }
     },
+    "node_modules/brotli": {
+      "version": "1.3.3",
+      "resolved": "https://registry.npmjs.org/brotli/-/brotli-1.3.3.tgz",
+      "integrity": "sha512-oTKjJdShmDuGW94SyyaoQvAjf30dZaHnjJ8uAF+u2/vGJkJbJPJAT1gDiOJP5v1Zb6f9KEyW/1HpuaWIXtGHPg==",
+      "license": "MIT",
+      "dependencies": {
+        "base64-js": "^1.1.2"
+      }
+    },
+    "node_modules/browserify-zlib": {
+      "version": "0.2.0",
+      "resolved": "https://registry.npmjs.org/browserify-zlib/-/browserify-zlib-0.2.0.tgz",
+      "integrity": "sha512-Z942RysHXmJrhqk88FmKBVq/v5tqmSkDz7p54G/MGyjMnCFFnC79XWNbg+Vta8W6Wb2qtSZTSxIGkJrRpCFEiA==",
+      "license": "MIT",
+      "dependencies": {
+        "pako": "~1.0.5"
+      }
+    },
     "node_modules/browserslist": {
       "version": "4.28.2",
       "resolved": "https://registry.npmjs.org/browserslist/-/browserslist-4.28.2.tgz",
@@ -6238,6 +6250,12 @@
         "wrappy": "1"
       }
     },
+    "node_modules/dfa": {
+      "version": "1.2.0",
+      "resolved": "https://registry.npmjs.org/dfa/-/dfa-1.2.0.tgz",
+      "integrity": "sha512-ED3jP8saaweFTjeGX8HQPjeC1YYyZs98jGNZx6IiBvxW7JG5v492kamAQB3m2wop07CvU/RQmzcKr6bgcC5D/Q==",
+      "license": "MIT"
+    },
     "node_modules/diff": {
       "version": "4.0.4",
       "resolved": "https://registry.npmjs.org/diff/-/diff-4.0.4.tgz",
@@ -6842,7 +6860,6 @@
       "version": "3.1.3",
       "resolved": "https://registry.npmjs.org/fast-deep-equal/-/fast-deep-equal-3.1.3.tgz",
       "integrity": "sha512-f3qQ9oQy9j2AhBe/H9VC91wLmKBCCU/gDOnKNAYG5hswO7BLKj09Hc5HYNz9cGI++xlpDCIgDaitVs03ATR84Q==",
-      "dev": true,
       "license": "MIT"
     },
     "node_modules/fast-diff": {
@@ -7102,6 +7119,32 @@
         }
       }
     },
+    "node_modules/fontkit": {
+      "version": "2.0.4",
+      "resolved": "https://registry.npmjs.org/fontkit/-/fontkit-2.0.4.tgz",
+      "integrity": "sha512-syetQadaUEDNdxdugga9CpEYVaQIxOwk7GlwZWWZ19//qW4zE5bknOKeMBDYAASwnpaSHKJITRLMF9m1fp3s6g==",
+      "license": "MIT",
+      "dependencies": {
+        "@swc/helpers": "^0.5.12",
+        "brotli": "^1.3.2",
+        "clone": "^2.1.2",
+        "dfa": "^1.2.0",
+        "fast-deep-equal": "^3.1.3",
+        "restructure": "^3.0.0",
+        "tiny-inflate": "^1.0.3",
+        "unicode-properties": "^1.4.0",
+        "unicode-trie": "^2.0.0"
+      }
+    },
+    "node_modules/fontkit/node_modules/clone": {
+      "version": "2.1.2",
+      "resolved": "https://registry.npmjs.org/clone/-/clone-2.1.2.tgz",
+      "integrity": "sha512-3Pe/CF1Nn94hyhIYpjtiLhdCoEoz0DqQ+988E9gmeEdQZlojxnOb74wctFyuwWQHzqyf9X7C7MG8juUpqBJT8w==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=0.8"
+      }
+    },
     "node_modules/fork-ts-checker-webpack-plugin": {
       "version": "9.1.0",
       "resolved": "https://registry.npmjs.org/fork-ts-checker-webpack-plugin/-/fork-ts-checker-webpack-plugin-9.1.0.tgz",
@@ -8734,6 +8777,12 @@
         "node": ">= 20"
       }
     },
+    "node_modules/js-md5": {
+      "version": "0.8.3",
+      "resolved": "https://registry.npmjs.org/js-md5/-/js-md5-0.8.3.tgz",
+      "integrity": "sha512-qR0HB5uP6wCuRMrWPTrkMaev7MJZwJuuw4fnwAzRgP4J4/F8RwtodOKpGp4XpqsLBFzzgqIO42efFAyz2Et6KQ==",
+      "license": "MIT"
+    },
     "node_modules/js-tokens": {
       "version": "4.0.0",
       "resolved": "https://registry.npmjs.org/js-tokens/-/js-tokens-4.0.0.tgz",
@@ -8939,6 +8988,25 @@
       "integrity": "sha512-xMkdAMqcyG7iN2WZZmGIfWbYxW4orRkny+0/AXIbwL0xll2zkDX0Vzo/BXFa6+7mh2UvJl9MbcTtHk0YXkFtBA==",
       "license": "MIT"
     },
+    "node_modules/linebreak": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/linebreak/-/linebreak-1.1.0.tgz",
+      "integrity": "sha512-MHp03UImeVhB7XZtjd0E4n6+3xr5Dq/9xI/5FptGk5FrbDR3zagPa2DS6U8ks/3HjbKWG9Q1M2ufOzxV2qLYSQ==",
+      "license": "MIT",
+      "dependencies": {
+        "base64-js": "0.0.8",
+        "unicode-trie": "^2.0.0"
+      }
+    },
+    "node_modules/linebreak/node_modules/base64-js": {
+      "version": "0.0.8",
+      "resolved": "https://registry.npmjs.org/base64-js/-/base64-js-0.0.8.tgz",
+      "integrity": "sha512-3XSA2cR/h/73EzlXXdU6YNycmYI7+kicTxks4eJg2g39biHR84slg2+des+p7iHYhbRg/udIS4TD53WabcOUkw==",
+      "license": "MIT",
+      "engines": {
+        "node": ">= 0.4"
+      }
+    },
     "node_modules/lines-and-columns": {
       "version": "1.2.4",
       "resolved": "https://registry.npmjs.org/lines-and-columns/-/lines-and-columns-1.2.4.tgz",
@@ -9821,6 +9889,12 @@
         "node": ">=6"
       }
     },
+    "node_modules/pako": {
+      "version": "1.0.11",
+      "resolved": "https://registry.npmjs.org/pako/-/pako-1.0.11.tgz",
+      "integrity": "sha512-4hLB8Py4zZce5s4yd9XzopqwVv/yGNhV1Bl8NTmCq1763HeK2+EwVTv+leGeL13Dnh2wfbqowVPXCIO0z4taYw==",
+      "license": "(MIT AND Zlib)"
+    },
     "node_modules/parent-module": {
       "version": "1.0.1",
       "resolved": "https://registry.npmjs.org/parent-module/-/parent-module-1.0.1.tgz",
@@ -9959,6 +10033,20 @@
         "node": ">=8"
       }
     },
+    "node_modules/pdfkit": {
+      "version": "0.19.1",
+      "resolved": "https://registry.npmjs.org/pdfkit/-/pdfkit-0.19.1.tgz",
+      "integrity": "sha512-6Gzk+wDwTs4VSxsR5rCMTnIl5nlmkye1oWB0l2hDB1EX6ZNSIBroKQEv+2+fPPn+stVjyqzmsqRJVDfB9fo5DA==",
+      "license": "MIT",
+      "dependencies": {
+        "@noble/ciphers": "^1.0.0",
+        "@noble/hashes": "^1.6.0",
+        "fontkit": "^2.0.4",
+        "js-md5": "^0.8.3",
+        "linebreak": "^1.1.0",
+        "png-js": "^1.1.0"
+      }
+    },
     "node_modules/pend": {
       "version": "1.2.0",
       "resolved": "https://registry.npmjs.org/pend/-/pend-1.2.0.tgz",
@@ -10085,6 +10173,14 @@
         "node": ">=4"
       }
     },
+    "node_modules/png-js": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/png-js/-/png-js-1.1.0.tgz",
+      "integrity": "sha512-PM/uYGzGdNSzqeOgly68+6wKQDL1SY0a/N+OEa/+br6LnHWOAJB0Npiamnodfq3jd2LS/i2fMeOKSAILjA+m5Q==",
+      "dependencies": {
+        "browserify-zlib": "^0.2.0"
+      }
+    },
     "node_modules/prelude-ls": {
       "version": "1.2.1",
       "resolved": "https://registry.npmjs.org/prelude-ls/-/prelude-ls-1.2.1.tgz",
@@ -10438,6 +10534,12 @@
       "dev": true,
       "license": "ISC"
     },
+    "node_modules/restructure": {
+      "version": "3.0.2",
+      "resolved": "https://registry.npmjs.org/restructure/-/restructure-3.0.2.tgz",
+      "integrity": "sha512-gSfoiOEA0VPE6Tukkrr7I0RBdE0s7H1eFCDBk05l1KIQT1UIKNc5JZy6jdyW6eYH3aR3g5b3PuL77rq0hvwtAw==",
+      "license": "MIT"
+    },
     "node_modules/router": {
       "version": "2.2.0",
       "resolved": "https://registry.npmjs.org/router/-/router-2.2.0.tgz",
@@ -11859,6 +11961,32 @@
       "integrity": "sha512-iwDZqg0QAGrg9Rav5H4n0M64c3mkR59cJ6wQp+7C4nI0gsmExaedaYLNO44eT4AtBBwjbTiGPMlt2Md0T9H9JQ==",
       "license": "MIT"
     },
+    "node_modules/unicode-properties": {
+      "version": "1.4.1",
+      "resolved": "https://registry.npmjs.org/unicode-properties/-/unicode-properties-1.4.1.tgz",
+      "integrity": "sha512-CLjCCLQ6UuMxWnbIylkisbRj31qxHPAurvena/0iwSVbQ2G1VY5/HjV0IRabOEbDHlzZlRdCrD4NhB0JtU40Pg==",
+      "license": "MIT",
+      "dependencies": {
+        "base64-js": "^1.3.0",
+        "unicode-trie": "^2.0.0"
+      }
+    },
+    "node_modules/unicode-trie": {
+      "version": "2.0.0",
+      "resolved": "https://registry.npmjs.org/unicode-trie/-/unicode-trie-2.0.0.tgz",
+      "integrity": "sha512-x7bc76x0bm4prf1VLg79uhAzKw8DVboClSN5VxJuQ+LKDOVEW9CdH+VY7SP+vX7xCYQqzzgQpFqz15zeLvAtZQ==",
+      "license": "MIT",
+      "dependencies": {
+        "pako": "^0.2.5",
+        "tiny-inflate": "^1.0.0"
+      }
+    },
+    "node_modules/unicode-trie/node_modules/pako": {
+      "version": "0.2.9",
+      "resolved": "https://registry.npmjs.org/pako/-/pako-0.2.9.tgz",
+      "integrity": "sha512-NUcwaKxUxWrZLpDG+z/xZaCgQITkA/Dv4V/T6bw7VON6l1Xz/VnrBqrYjZQ12TamKHzITTfOEIYUj48y2KXImA==",
+      "license": "MIT"
+    },
     "node_modules/unicorn-magic": {
       "version": "0.3.0",
       "resolved": "https://registry.npmjs.org/unicorn-magic/-/unicorn-magic-0.3.0.tgz",

package.json

@@ -39,10 +39,13 @@
     "class-validator": "^0.15.1",
     "express": "^5.2.1",
     "fastest-levenshtein": "^1.0.16",
+    "form-data": "^4.0.6",
     "joi": "^18.2.1",
     "mongoose": "^8.9.2",
+    "pdfkit": "^0.19.1",
     "reflect-metadata": "^0.2.2",
     "rxjs": "^7.8.1",
+    "socks-proxy-agent": "^8.0.4",
     "svg-captcha": "^1.4.0"
   },
   "devDependencies": {

scripts/fanavaran-auth.sh

@@ -0,0 +1,143 @@
+#!/usr/bin/env bash
+set -euo pipefail
+
+usage() {
+  cat <<'USAGE'
+Usage:
+  scripts/fanavaran-auth.sh <tejaratno|parsian>
+
+Calls Fanavaran GetAppToken, then Login with the returned appToken.
+Outputs the appToken and authenticationToken, and writes raw responses to:
+  files/fanavaran-auth/<client>/
+
+Optional:
+  FANAVARAN_BASE_URL can override the default API Manager base URL.
+USAGE
+}
+
+client="${1:-}"
+if [[ -z "$client" || "$client" == "-h" || "$client" == "--help" ]]; then
+  usage
+  exit 0
+fi
+
+case "$client" in
+  tejaratno)
+    app_name='fanhab'
+    app_secret='5Fa@N#A2B'
+    fanavaran_username='fanhabUser'
+    fanavaran_password='Fan#@2U$3er'
+    corp_id='3539'
+    contract_id='263'
+    location='100'
+    ;;
+  parsian)
+    app_name='ParsianService'
+    app_secret='P@r30@n$erv!ce'
+    fanavaran_username='ParsianServiceUser'
+    fanavaran_password='P@r30@n123'
+    corp_id='543'
+    contract_id='28'
+    location='210050'
+    ;;
+  *)
+    printf 'Unknown Fanavaran client: %s\n\n' "$client" >&2
+    usage >&2
+    exit 1
+    ;;
+esac
+
+base_url="${FANAVARAN_BASE_URL:-https://apimanager.iraneit.com/BimeApiManager/api}"
+auth_dir="files/fanavaran-auth/$client"
+mkdir -p "$auth_dir"
+
+app_token_headers="$auth_dir/get-app-token.headers"
+app_token_body="$auth_dir/get-app-token.body.json"
+login_headers="$auth_dir/login.headers"
+login_body="$auth_dir/login.body.json"
+tokens_file="$auth_dir/tokens.env"
+
+extract_header() {
+  local header_name="$1"
+  local header_file="$2"
+  awk -F': ' -v wanted="$header_name" '
+    tolower($1) == tolower(wanted) {
+      gsub(/\r/, "", $2)
+      print $2
+      exit
+    }
+  ' "$header_file"
+}
+
+extract_authentication_token_from_body() {
+  local body_file="$1"
+  node -e '
+const fs = require("fs");
+const path = process.argv[1];
+const body = fs.existsSync(path) ? fs.readFileSync(path, "utf8") : "";
+try {
+  const json = JSON.parse(body || "{}");
+  console.log(json.authenticationToken || json.authenticationtoken || json.authentication_token || "");
+} catch {
+  console.log("");
+}
+' "$body_file"
+}
+
+printf 'Fanavaran client: %s\n' "$client"
+printf 'Base URL: %s\n\n' "$base_url"
+
+printf '1. Calling GetAppToken...\n'
+curl -sS -D "$app_token_headers" -o "$app_token_body" \
+  -X POST "$base_url/EITAuthentication/GetAppToken" \
+  -H "appname: $app_name" \
+  -H "secret: $app_secret" \
+  -H "Content-Length: 0"
+
+app_token="$(extract_header "apptoken" "$app_token_headers")"
+if [[ -z "$app_token" ]]; then
+  printf 'Failed to extract appToken from %s\n' "$app_token_headers" >&2
+  printf 'Response body is saved at %s\n' "$app_token_body" >&2
+  exit 1
+fi
+
+printf '2. Calling Login...\n'
+curl -sS -D "$login_headers" -o "$login_body" \
+  -X POST "$base_url/EITAuthentication/Login" \
+  -H "appToken: $app_token" \
+  -H "userName: $fanavaran_username" \
+  -H "password: $fanavaran_password" \
+  -H "Content-Length: 0"
+
+authentication_token="$(extract_header "authenticationtoken" "$login_headers")"
+if [[ -z "$authentication_token" ]]; then
+  authentication_token="$(extract_authentication_token_from_body "$login_body")"
+fi
+
+if [[ -z "$authentication_token" ]]; then
+  printf 'Failed to extract authenticationToken from login response.\n' >&2
+  printf 'Headers: %s\n' "$login_headers" >&2
+  printf 'Body: %s\n' "$login_body" >&2
+  exit 1
+fi
+
+cat > "$tokens_file" <<TOKENS
+FANAVARAN_CLIENT='$client'
+FANAVARAN_BASE_URL='$base_url'
+FANAVARAN_BIME_URL='$base_url/BimeApi/v2.0'
+APP_TOKEN='$app_token'
+AUTHENTICATION_TOKEN='$authentication_token'
+CORP_ID='$corp_id'
+CONTRACT_ID='$contract_id'
+LOCATION='$location'
+TOKENS
+
+printf '\nDone.\n'
+printf 'APP_TOKEN=%s\n' "$app_token"
+printf 'AUTHENTICATION_TOKEN=%s\n' "$authentication_token"
+printf 'CORP_ID=%s\n' "$corp_id"
+printf 'CONTRACT_ID=%s\n' "$contract_id"
+printf 'LOCATION=%s\n' "$location"
+printf '\nSaved token variables: %s\n' "$tokens_file"
+printf 'Saved raw GetAppToken response: %s, %s\n' "$app_token_headers" "$app_token_body"
+printf 'Saved raw Login response: %s, %s\n' "$login_headers" "$login_body"

scripts/verify-plate-normalization.mjs

@@ -0,0 +1,86 @@
+#!/usr/bin/env node
+/**
+ * Quick manual verification for plate normalization.
+ *
+ * Usage:  node scripts/verify-plate-normalization.mjs
+ *
+ * Demonstrates that:
+ *   339ه‍77  (ه + U+200D)  ->  339ه77  ->  letter ه -> code 15
+ *   339ي77   (Arabic ي)    ->  339ی77  ->  letter ی -> code 16
+ */
+
+// ---------- paste the pure function here so no build needed ----------
+function normalizePlateText(text) {
+  if (!text) return text;
+  let result = String(text);
+  result = result.normalize("NFKC");
+  result = result.replace(/[\u200C\u200D\u200E\u200F\uFEFF]/g, "");
+  result = result.replace(/\u064A/g, "\u06CC"); // Arabic ي → Persian ی
+  result = result.trim();
+  return result;
+}
+
+// ---------- the canonical plate-letter → code mapping ----------
+const PLATE_LETTER_MAP = {
+  الف: 1, ب: 2, پ: 3, ج: 4, د: 5,
+  س: 6, ص: 7, ط: 8, ع: 9, ق: 10,
+  ل: 11, م: 12, ن: 13, و: 14, ه: 15,
+  ی: 16, ک: 17, ژ: 18, ت: 19, ث: 20,
+  ز: 21, ش: 22, ف: 23, گ: 24,
+};
+
+function extractAndMap(plateString) {
+  const normalized = normalizePlateText(plateString);
+
+  // Simple parser: digits | letter | digits  (left+right digits, 1 letter)
+  const match = normalized.match(/^(\d+)([^\d]+)(\d+)$/);
+  if (!match) return { input: plateString, normalized, error: "no match" };
+
+  const [, leftDigits, letterRaw, rightDigits] = match;
+  const letter = normalizePlateText(letterRaw);
+  const code = PLATE_LETTER_MAP[letter];
+
+  return {
+    input: plateString,
+    normalized,
+    leftDigits,
+    letter,
+    rightDigits,
+    code,
+    ok: code !== undefined,
+  };
+}
+
+// ---------- test cases ----------
+const cases = [
+  { desc: "ه + ZWJ (the original bug)", plate: "339ه\u200D77" },
+  { desc: "Arabic ي → Persian ی",        plate: "339ي77" },
+  { desc: "ه + ZWNJ",                    plate: "339ه\u200C77" },
+  { desc: "RTL mark around letter",      plate: "339\u200Fه\u200E77" },
+  { desc: "BOM + ZWJ combined",          plate: "\uFEFF339ه\u200D77" },
+  { desc: "clean letter (no junk)",       plate: "339ه77" },
+  { desc: "full plate: الف",             plate: "11الف22" },
+  { desc: "full plate: ی",               plate: "55ی99" },
+];
+
+console.log("Plate Normalization Verification\n");
+console.log("=".repeat(72));
+
+let allPassed = true;
+for (const { desc, plate } of cases) {
+  const r = extractAndMap(plate);
+  const status = r.ok ? "PASS" : "FAIL";
+  if (!r.ok) allPassed = false;
+
+  console.log(`\n[${status}] ${desc}`);
+  console.log(`  Input:     ${JSON.stringify(plate)}`);
+  console.log(`  Normalized: ${JSON.stringify(r.normalized)}`);
+  if (r.letter) {
+    console.log(`  Letter:    ${r.letter}  (U+${r.letter.charCodeAt(0).toString(16).toUpperCase().padStart(4, "0")})`);
+  }
+  console.log(`  Code:      ${r.code ?? "undefined"}`);
+}
+
+console.log("\n" + "=".repeat(72));
+console.log(allPassed ? "\n  All tests PASSED ✓" : "\n  Some tests FAILED ✗");
+process.exit(allPassed ? 0 : 1);

src/Types&Enums/blame-request-management/caseStatus.enum.ts

@@ -11,6 +11,24 @@ export enum CaseStatus {
 
   WAITING_FOR_SIGNATURES = "WAITING_FOR_SIGNATURES",
 
+  /**
+   * FileMaker has collected all signatures; the file is sealed and waiting
+   * for a FileReviewer to complete it (accident fields → capture → video).
+   */
+  WAITING_FOR_FILE_REVIEWER = "WAITING_FOR_FILE_REVIEWER",
+
+  /**
+   * V5 flow only. FileReviewer has completed the claim and the owner has signed;
+   * the FileMaker who created the file must now approve before fanavaran submission.
+   */
+  WAITING_FOR_FILE_MAKER_APPROVAL = "WAITING_FOR_FILE_MAKER_APPROVAL",
+
+  /**
+   * V5 flow only. FileMaker rejected the file back to FileReviewer
+   * for correction (adjust pricing / back-and-forth with user and re-submit).
+   */
+  FILE_MAKER_REJECTED = "FILE_MAKER_REJECTED",
+
   COMPLETED = "COMPLETED",
 
   CANCELLED = "CANCELLED",

src/Types&Enums/claim-request-management/claim-case-status.enum.ts

@@ -35,6 +35,26 @@ export enum ClaimCaseStatus {
   /** All required factor files are uploaded; damage expert validates factors (`UNDER_REVIEW` @ `EXPERT_COST_EVALUATION`). */
   EXPERT_VALIDATING_REPAIR_FACTORS = "EXPERT_VALIDATING_REPAIR_FACTORS",
 
+  /**
+   * V4 split flow only. FileMaker has uploaded all initial required documents;
+   * the file is sealed and waiting for a FileReviewer to pick it up (accident fields,
+   * capture, and final blame video). Transitions to SELECTING_OUTER_PARTS when the
+   * FileReviewer calls select-outer-parts after submitting accident fields.
+   */
+  WAITING_FOR_FILE_REVIEWER = "WAITING_FOR_FILE_REVIEWER",
+
+  /**
+   * V5 split flow only. The claim is fully evaluated and owner has signed;
+   * the FileMaker who created the file must approve before fanavaran submission.
+   */
+  WAITING_FOR_FILE_MAKER_APPROVAL = "WAITING_FOR_FILE_MAKER_APPROVAL",
+
+  /**
+   * V5 split flow only. FileMaker rejected the completed claim back to FileReviewer
+   * for correction (adjust pricing, re-do expert review, back-and-forth with user).
+   */
+  FILE_MAKER_REJECTED = "FILE_MAKER_REJECTED",
+
   // Final states
   COMPLETED = "COMPLETED",
   CANCELLED = "CANCELLED",

src/Types&Enums/role.enum.ts

@@ -6,4 +6,8 @@ export enum RoleEnum {
   COMPANY = "company",
   ADMIN = "admin",
   USER = "user",
+  FILE_MAKER = "file_maker",
+  FILE_REVIEWER = "file_reviewer",
+  SUPER_ADMIN = "super_admin",
+  CALL_CENTER = "call_center",
 }

src/ai/ai.module.ts

@@ -1,9 +1,8 @@
-import { HttpModule } from "@nestjs/axios";
 import { Module } from "@nestjs/common";
 import { AiService } from "./ai.service";
 
 @Module({
-  imports: [HttpModule],
+  imports: [],
   providers: [AiService],
   exports: [AiService],
 })

src/app.module.ts

@@ -1,7 +1,8 @@
 import { join } from "node:path";
 import { APP_INTERCEPTOR, APP_PIPE } from "@nestjs/core";
 import { Module } from "@nestjs/common";
-import { ConfigService } from "@nestjs/config";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { HttpModule } from "@nestjs/axios";
 import { UnicodeDigitsNormalizeInterceptor } from "./common/interceptors/unicode-digits-normalize.interceptor";
 import { MongooseModule } from "@nestjs/mongoose";
 import { ServeStaticModule } from "@nestjs/serve-static";
@@ -13,6 +14,7 @@ import { ExpertBlameModule } from "./expert-blame/expert-blame.module";
 import { FanavaranModule } from "./fanavaran/fanavaran.module";
 import { ExpertClaimModule } from "./expert-claim/expert-claim.module";
 import { ExpertInsurerModule } from "./expert-insurer/expert-insurer.module";
+import { CaseExpertReportModule } from "./case-expert-report/case-expert-report.module";
 import { LookupsModule } from "./lookups/lookups.module";
 import { PlatesModule } from "./plates/plates.module";
 import { ProfileModule } from "./profile/profile.module";
@@ -26,9 +28,16 @@ import { CronModule } from "./utils/cron/cron.module";
 import { WorkflowStepManagementModule } from "./workflow-step-management/workflow-step-management.module";
 import { DatabaseModule } from "./core/database/database.module";
 import { AppConfigModule } from "./core/config/config.module";
+import { SuperAdminModule } from "./super-admin/super-admin.module";
+import { createHttpModuleOptions } from "./core/config/http-proxy.factory";
 
 @Module({
   imports: [
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
     AppConfigModule,
     DatabaseModule,
     CronModule,
@@ -52,11 +61,13 @@ import { AppConfigModule } from "./core/config/config.module";
     ClaimRequestManagementModule,
     FanavaranModule,
     ExpertClaimModule,
+    CaseExpertReportModule,
     AiModule,
     ReportsModule,
     ExpertInsurerModule,
     LookupsModule,
     WorkflowStepManagementModule,
+    SuperAdminModule,
   ],
   controllers: [],
   providers: [

src/auth/auth-controllers/actor/actor.auth.controller.ts

@@ -37,6 +37,7 @@ import {
   LegalRegisterDto,
 } from "src/auth/dto/actor/register.actor.dto";
 import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { SuperAdminGuard } from "src/super-admin/guards/super-admin.guard";
 import { Roles } from "src/decorators/roles.decorator";
 import { CurrentUser } from "src/decorators/user.decorator";
 
@@ -95,6 +96,7 @@ export class ActorAuthController {
    * will be removed in a future release.
    */
   @Post("register/genuine")
+  @UseGuards(SuperAdminGuard)
   @ApiOperation({
     deprecated: true,
     summary: "[DEPRECATED] Genuine actor registration",
@@ -111,6 +113,7 @@ export class ActorAuthController {
    * will be removed in a future release.
    */
   @Post("register/legal")
+  @UseGuards(SuperAdminGuard)
   @ApiOperation({
     deprecated: true,
     summary: "[DEPRECATED] Legal actor registration",
@@ -123,21 +126,24 @@ export class ActorAuthController {
   }
 
   @Post("register/insurer")
+  @UseGuards(SuperAdminGuard)
   @ApiBody({ type: InsurerRegisterDto })
   async registerInsurer(@Body() body: InsurerRegisterDto) {
     return await this.actorAuthService.insurerRegister(body);
   }
 
-  /** Mock: create a field expert for testing. Make private later. */
+  /** Requires super-admin token. */
   @Post("create-field-expert")
+  @UseGuards(SuperAdminGuard)
   @ApiBody({ type: CreateFieldExpertDto })
   @ApiAcceptedResponse()
   async createFieldExpert(@Body() body: CreateFieldExpertDto) {
     return await this.actorAuthService.createFieldExpertMock(body);
   }
 
-  /** Mock: create a registrar for testing. Make private later. */
+  /** Requires super-admin token. */
   @Post("create-registrar")
+  @UseGuards(SuperAdminGuard)
   @ApiBody({ type: CreateRegistrarDto })
   @ApiAcceptedResponse()
   async createRegistrar(@Body() body: CreateRegistrarDto) {

src/auth/auth-services/actor.auth.service.ts

@@ -27,8 +27,12 @@ import { DamageExpertDbService } from "src/users/entities/db-service/damage-expe
 import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
 import { FieldExpertDbService } from "src/users/entities/db-service/field-expert.db.service";
 import { RegistrarDbService } from "src/users/entities/db-service/registrar.db.service";
+import { FileMakerDbService } from "src/users/entities/db-service/file-maker.db.service";
+import { FileReviewerDbService } from "src/users/entities/db-service/file-reviewer.db.service";
+import { CallCenterAgentDbService } from "src/users/entities/db-service/call-center-agent.db.service";
 import { HashService } from "src/utils/hash/hash.service";
 import { OtpGeneratorService } from "src/sms-orchestration/otp-generator.service";
+import { SuperAdminDbService } from "src/super-admin/entities/db-service/super-admin.db.service";
 
 function pick(obj: Record<string, any>, keys: string[]) {
   const out: Record<string, any> = {};
@@ -52,6 +56,10 @@ export class ActorAuthService {
     private readonly clientDbService: ClientDbService,
     private readonly otpService: OtpGeneratorService,
     private readonly captchaChallengeService: CaptchaChallengeService,
+    private readonly fileMakerDbService: FileMakerDbService,
+    private readonly fileReviewerDbService: FileReviewerDbService,
+    private readonly superAdminDbService: SuperAdminDbService,
+    private readonly callCenterAgentDbService: CallCenterAgentDbService,
   ) {}
 
   // TODO convrt to class for dynamic controller
@@ -94,6 +102,37 @@ export class ActorAuthService {
       case RoleEnum.COMPANY:
         res = await this.insurerExpertDbService.findOne({ email: username });
         break;
+      case RoleEnum.FILE_MAKER:
+        if (username == null && userId)
+          res = await this.fileMakerDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else res = await this.fileMakerDbService.findByLoginIdentifier(username);
+        break;
+      case RoleEnum.FILE_REVIEWER:
+        if (username == null && userId)
+          res = await this.fileReviewerDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else
+          res =
+            await this.fileReviewerDbService.findByLoginIdentifier(username);
+        break;
+      case RoleEnum.SUPER_ADMIN:
+        if (username == null && userId)
+          res = await this.superAdminDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else res = await this.superAdminDbService.findByLoginIdentifier(username);
+        break;
+      case RoleEnum.CALL_CENTER:
+        if (username == null && userId)
+          res = await this.callCenterAgentDbService.findOne({
+            _id: new Types.ObjectId(userId),
+          });
+        else
+          res = await this.callCenterAgentDbService.findByLoginIdentifier(username);
+        break;
       default:
         return null;
     }

src/auth/auth.module.ts

@@ -29,6 +29,11 @@ import { UsersModule } from "src/users/users.module";
 import { HashModule } from "src/utils/hash/hash.module";
 import { SmsOrchestrationModule } from "src/sms-orchestration/sms-orchestration.module";
 import { CaptchaModule } from "src/captcha/captcha.module";
+import { SuperAdminDbService } from "src/super-admin/entities/db-service/super-admin.db.service";
+import {
+  SuperAdminModel,
+  SuperAdminSchema,
+} from "src/super-admin/entities/schema/super-admin.schema";
 
 /** Auth services and guards are app-wide (avoids importing AuthModule in every feature module). */
 @Global()
@@ -47,6 +52,7 @@ import { CaptchaModule } from "src/captcha/captcha.module";
         schema: ClaimRequestManagementSchema,
       },
       { name: ClaimCase.name, schema: ClaimCaseSchema },
+      { name: SuperAdminModel.name, schema: SuperAdminSchema },
     ]),
     JwtModule.register({
       signOptions: { expiresIn: "1h" }, // TODO: MAKE IT ENV
@@ -61,6 +67,7 @@ import { CaptchaModule } from "src/captcha/captcha.module";
     JwtService,
     LocalActorAuthGuard,
     LocalUserAuthGuard,
+    SuperAdminDbService,
   ],
   exports: [
     UserAuthService,
@@ -68,6 +75,7 @@ import { CaptchaModule } from "src/captcha/captcha.module";
     JwtService,
     LocalActorAuthGuard,
     LocalUserAuthGuard,
+    SuperAdminDbService,
   ],
   controllers: [UserAuthController, ActorAuthController],
 })

src/auth/guards/actor-local.guard.ts

@@ -43,6 +43,9 @@ export class LocalActorAuthGuard implements CanActivate {
           RoleEnum.COMPANY,
           RoleEnum.FIELD_EXPERT,
           RoleEnum.REGISTRAR,
+          RoleEnum.FILE_MAKER,
+          RoleEnum.FILE_REVIEWER,
+          RoleEnum.SUPER_ADMIN,
         ].includes(payload.role)
       ) {
         throw new UnauthorizedException("User role is not authorized");

src/auth/guards/global.guard.ts

@@ -12,6 +12,8 @@ const GLOBAL_GUARD_ROLES = new Set<string>([
   RoleEnum.USER,
   RoleEnum.FIELD_EXPERT,
   RoleEnum.REGISTRAR,
+  RoleEnum.FILE_MAKER,
+  RoleEnum.FILE_REVIEWER
 ]);
 
 @Injectable()

src/captcha/captcha-challenge.service.ts

@@ -13,6 +13,7 @@ import { HashService } from "src/utils/hash/hash.service";
 @Injectable()
 export class CaptchaChallengeService {
   private readonly isDev: boolean;
+  private readonly captchaEnabled: boolean;
 
   constructor(
     private readonly captchaService: CaptchaService,
@@ -21,6 +22,7 @@ export class CaptchaChallengeService {
     private readonly configService: ConfigService,
   ) {
     this.isDev = this.configService.get<string>("NODE_ENV") === "development";
+    this.captchaEnabled = this.configService.get<string>("CAPTCHA_ENABLED") !== "false";
   }
 
   async issue(): Promise<CaptchaResponseDto> {
@@ -32,12 +34,17 @@ export class CaptchaChallengeService {
       this.captchaService.normalizeAnswer(generated.text),
     );
 
+    // expireAt is the MongoDB TTL sentinel. The TTL reaper fires every ~60 s, so
+    // setting it equal to expiresAt means Mongo can delete the document up to 60 s
+    // BEFORE the application-level expiry check runs — causing the intermittent
+    // "captchaId not found" error under load. Adding a 120 s grace buffer ensures
+    // the document is always present when verify() runs its own expiresAt check.
     await this.captchaChallengeDbService.create({
       captchaId,
       answerHash,
       image: generated.image,
       expiresAt: generated.expiresAt,
-      expireAt: new Date(generated.expiresAt),
+      expireAt: new Date(generated.expiresAt + 120_000),
       usedAt: null,
     });
 
@@ -62,6 +69,11 @@ export class CaptchaChallengeService {
     captchaId: string | undefined,
     answer: string | undefined,
   ): Promise<void> {
+    // Skip captcha verification if disabled via environment variable
+    if (!this.captchaEnabled) {
+      return;
+    }
+
     if (!captchaId?.trim()) {
       throwCaptchaAuthError(CaptchaAuthErrorCode.CAPTCHA_REQUIRED);
     }

src/captcha/entities/schema/captcha-challenge.schema.ts

@@ -10,8 +10,8 @@ export class CaptchaChallenge {
   @Prop({ required: true, unique: true, index: true })
   captchaId: string;
 
-  @Prop()
-  answerHash?: string;
+  @Prop({ required: true })
+  answerHash: string;
 
   @Prop({ required: true })
   image: string;

src/case-expert-report/case-expert-report-pdf.service.ts

@@ -0,0 +1,36 @@
+import { Injectable } from "@nestjs/common";
+import {
+  createPersianPdfDocument,
+  persianPdfToBuffer,
+} from "src/helpers/persian-pdf-document";
+import {
+  InsurerFileReportPdfResult,
+  InsurerFileReportViewModel,
+} from "./case-expert-report.types";
+import { PR } from "./persian-report-labels";
+
+@Injectable()
+export class CaseExpertReportPdfService {
+  async render(model: InsurerFileReportViewModel): Promise<InsurerFileReportPdfResult> {
+    const pdf = createPersianPdfDocument();
+    pdf.addTitle(model.title);
+    pdf.addKeyValue(PR.publicId, model.publicId);
+    pdf.addKeyValue(PR.requestNo, model.requestNo);
+    pdf.addBlank();
+
+    for (const section of model.sections) {
+      pdf.addSection(section.title);
+      for (const field of section.fields) {
+        pdf.addKeyValue(field.label, field.value);
+      }
+      pdf.addBlank();
+    }
+
+    const buffer = await persianPdfToBuffer(pdf);
+    const safeId = (model.publicId || "file").replace(/[^\w.-]+/g, "_");
+    return {
+      buffer,
+      filename: `insurer-file-report-${safeId}.pdf`,
+    };
+  }
+}

src/case-expert-report/case-expert-report.builder.ts

@@ -0,0 +1,518 @@
+import { resolveDamagedPartyRow } from "src/helpers/blame-damaged-party";
+import { toJalaliDateAndTime } from "src/helpers/date-jalali";
+import { PartyRole } from "src/request-management/entities/schema/partyRole.enum";
+import {
+  InsurerFileReportField,
+  InsurerFileReportSection,
+  InsurerFileReportViewModel,
+} from "./case-expert-report.types";
+import { PR, persianFieldPath, persianStatus } from "./persian-report-labels";
+
+const SKIP_FLATTEN_KEYS = new Set([
+  "_id",
+  "__v",
+  "history",
+  "workflow",
+  "evidence",
+  "confirmation",
+]);
+
+function asString(value: unknown): string | undefined {
+  if (value === undefined || value === null || value === "") return undefined;
+  if (value instanceof Date) {
+    const [d, t] = toJalaliDateAndTime(value);
+    return `${d} ${t}`;
+  }
+  if (typeof value === "object") {
+    if (typeof (value as { toString?: () => string }).toString === "function") {
+      const s = String(value);
+      if (s !== "[object Object]") return s;
+    }
+    return undefined;
+  }
+  return String(value);
+}
+
+function formatBirthDate(value: unknown): string | undefined {
+  if (value === undefined || value === null || value === "") return undefined;
+  const raw = String(value);
+  if (/^\d{8}$/.test(raw)) {
+    return `${raw.slice(0, 4)}/${raw.slice(4, 6)}/${raw.slice(6, 8)}`;
+  }
+  return raw;
+}
+
+function flattenObject(
+  obj: unknown,
+  prefix = "",
+  depth = 0,
+): InsurerFileReportField[] {
+  if (obj == null) return [];
+  if (depth > 4) {
+    return [{ label: persianFieldPath(prefix), value: asString(obj) }];
+  }
+
+  if (Array.isArray(obj)) {
+    if (!obj.length) return [];
+    return [
+      {
+        label: persianFieldPath(prefix || "items"),
+        value: obj.map((item) => asString(item) ?? JSON.stringify(item)).join("، "),
+      },
+    ];
+  }
+
+  if (typeof obj !== "object") {
+    return [{ label: persianFieldPath(prefix || "value"), value: asString(obj) }];
+  }
+
+  const rows: InsurerFileReportField[] = [];
+  const objRecord = obj as Record<string, unknown>;
+  const hasMapped =
+    objRecord.mapped != null && typeof objRecord.mapped === "object";
+  for (const [key, value] of Object.entries(objRecord)) {
+    if (SKIP_FLATTEN_KEYS.has(key)) continue;
+    if (key === "raw" && hasMapped) continue;
+    if (value === undefined || value === null || value === "") continue;
+
+    const path = prefix ? `${prefix}.${key}` : key;
+    if (
+      typeof value === "object" &&
+      !Array.isArray(value) &&
+      !(value instanceof Date)
+    ) {
+      rows.push(...flattenObject(value, path, depth + 1));
+    } else {
+      rows.push({ label: persianFieldPath(path), value: asString(value) });
+    }
+  }
+  return rows;
+}
+
+function expertNameFromSnapshot(snapshot?: {
+  firstName?: string;
+  lastName?: string;
+}): string | undefined {
+  if (!snapshot) return undefined;
+  const name = [snapshot.firstName, snapshot.lastName].filter(Boolean).join(" ");
+  return name || undefined;
+}
+
+function collectExpertNames(
+  blame?: Record<string, unknown> | null,
+  claim?: Record<string, unknown> | null,
+): string | undefined {
+  const names = new Set<string>();
+
+  const blameDecision = (
+    blame?.expert as Record<string, unknown> | undefined
+  )?.decision as Record<string, unknown> | undefined;
+  const blameExpert = expertNameFromSnapshot(
+    blameDecision?.expertProfileSnapshot as
+      | { firstName?: string; lastName?: string }
+      | undefined,
+  );
+  if (blameExpert) names.add(blameExpert);
+
+  const evaluation = claim?.evaluation as Record<string, unknown> | undefined;
+  for (const key of ["damageExpertReplyFinal", "damageExpertReply"] as const) {
+    const reply = evaluation?.[key] as Record<string, unknown> | undefined;
+    if (!reply) continue;
+    const actor = (reply.actorDetail as { actorName?: string } | undefined)
+      ?.actorName;
+    if (actor) names.add(actor);
+    const snap = expertNameFromSnapshot(
+      reply.expertProfileSnapshot as
+        | { firstName?: string; lastName?: string }
+        | undefined,
+    );
+    if (snap) names.add(snap);
+  }
+
+  return names.size ? [...names].join(", ") : undefined;
+}
+
+function inquiryRoleData(
+  inquiries: Record<string, unknown> | undefined,
+  key: string,
+  role?: string,
+): Record<string, unknown> | undefined {
+  const block = inquiries?.[key] as Record<string, unknown> | undefined;
+  const data = block?.data as Record<string, unknown> | undefined;
+  if (!data) return undefined;
+  if (role && data[role] && typeof data[role] === "object") {
+    return data[role] as Record<string, unknown>;
+  }
+  return data;
+}
+
+/** Prefer mapped Tejarat fields; avoid duplicating the entire raw blob in PDF. */
+function pickInquiryReportPayload(
+  inquiry?: Record<string, unknown>,
+): Record<string, unknown> | undefined {
+  if (!inquiry) return undefined;
+  const mapped = inquiry.mapped;
+  if (mapped && typeof mapped === "object" && !Array.isArray(mapped)) {
+    return mapped as Record<string, unknown>;
+  }
+  const { raw: _raw, ...rest } = inquiry;
+  return Object.keys(rest).length ? rest : inquiry;
+}
+
+function licenseFieldsFromInquiry(
+  inquiry?: Record<string, unknown>,
+): { licenseType?: string; licenseDate?: string } {
+  if (!inquiry) return {};
+  const candidates = [
+    inquiry.LicenseType,
+    inquiry.licenseType,
+    inquiry.Type,
+    inquiry.type,
+    inquiry.LicenseCategory,
+    inquiry.licenseCategory,
+  ];
+  const licenseType = candidates.find((v) => v != null && v !== "");
+  const dateCandidates = [
+    inquiry.IssueDate,
+    inquiry.issueDate,
+    inquiry.LicenseIssueDate,
+    inquiry.licenseIssueDate,
+    inquiry.ExpireDate,
+    inquiry.expireDate,
+  ];
+  const licenseDate = dateCandidates.find((v) => v != null && v !== "");
+  return {
+    licenseType: asString(licenseType),
+    licenseDate: asString(licenseDate),
+  };
+}
+
+function buildOwnerSection(
+  damagedParty: ReturnType<typeof resolveDamagedPartyRow>,
+  claim?: Record<string, unknown> | null,
+): InsurerFileReportSection {
+  const person = damagedParty?.person;
+  const money = claim?.money as
+    | { sheba?: string; nationalCodeOfInsurer?: string }
+    | undefined;
+  const claimOwner = claim?.owner as { fullName?: string } | undefined;
+
+  return {
+    title: PR.ownerSection,
+    fields: [
+      { label: PR.name, value: person?.fullName ?? claimOwner?.fullName },
+      { label: PR.phone, value: person?.phoneNumber },
+      {
+        label: PR.nationalCode,
+        value: person?.nationalCodeOfInsurer ?? money?.nationalCodeOfInsurer,
+      },
+      {
+        label: PR.birthDate,
+        value: formatBirthDate(person?.insurerBirthday ?? person?.birthday),
+      },
+      { label: PR.sheba, value: money?.sheba },
+    ],
+  };
+}
+
+function buildDriverSection(
+  damagedParty: ReturnType<typeof resolveDamagedPartyRow>,
+  blame?: Record<string, unknown> | null,
+): InsurerFileReportSection | undefined {
+  const person = damagedParty?.person;
+  if (!person || person.driverIsInsurer !== false) return undefined;
+
+  const role = damagedParty?.role ?? PartyRole.FIRST;
+  const licenseInquiry = inquiryRoleData(
+    blame?.inquiries as Record<string, unknown> | undefined,
+    "drivingLicence",
+    role,
+  );
+  const { licenseType, licenseDate } = licenseFieldsFromInquiry(licenseInquiry);
+
+  return {
+    title: PR.driverSection,
+    fields: [
+      { label: PR.name, value: person.fullName },
+      {
+        label: PR.licenseType,
+        value: licenseType ?? (person.driverLicense ? PR.driverLicense : undefined),
+      },
+      {
+        label: PR.licenseDate,
+        value: licenseDate ?? person.driverLicense,
+      },
+      { label: PR.phone, value: person.phoneNumber },
+      { label: PR.nationalCode, value: person.nationalCodeOfDriver },
+      { label: PR.birthDate, value: formatBirthDate(person.driverBirthday) },
+      { label: PR.licenseNumber, value: person.driverLicense },
+    ],
+  };
+}
+
+function buildInsuranceSection(
+  damagedParty: ReturnType<typeof resolveDamagedPartyRow>,
+  blame?: Record<string, unknown> | null,
+  claim?: Record<string, unknown> | null,
+): InsurerFileReportSection {
+  const role = damagedParty?.role ?? PartyRole.FIRST;
+  const insurance = damagedParty?.insurance ?? {};
+  const carBodyLegacy = blame?.carBodyInsuranceDetail as
+    | Record<string, unknown>
+    | undefined;
+
+  const thirdPartyInquiry = inquiryRoleData(
+    blame?.inquiries as Record<string, unknown> | undefined,
+    "thirdParty",
+    role,
+  );
+  const carBodyInquiry = inquiryRoleData(
+    blame?.inquiries as Record<string, unknown> | undefined,
+    "carBody",
+    role,
+  );
+  const claimThirdParty = inquiryRoleData(
+    claim?.inquiries as Record<string, unknown> | undefined,
+    "thirdParty",
+    role,
+  );
+  const claimCarBody = inquiryRoleData(
+    claim?.inquiries as Record<string, unknown> | undefined,
+    "carBody",
+    role,
+  );
+
+  const fields: InsurerFileReportField[] = [
+    ...flattenObject(insurance, "party.insurance"),
+    ...flattenObject(
+      (insurance as { carBodyInsurance?: unknown }).carBodyInsurance,
+      "party.insurance.carBodyInsurance",
+    ),
+    ...flattenObject(
+      pickInquiryReportPayload(thirdPartyInquiry),
+      "inquiry.thirdParty",
+    ),
+    ...flattenObject(pickInquiryReportPayload(carBodyInquiry), "inquiry.carBody"),
+    ...flattenObject(
+      pickInquiryReportPayload(claimThirdParty),
+      "claim.inquiry.thirdParty",
+    ),
+    ...flattenObject(
+      pickInquiryReportPayload(claimCarBody),
+      "claim.inquiry.carBody",
+    ),
+    ...flattenObject(carBodyLegacy, "blame.carBodyInsuranceDetail"),
+  ];
+
+  const deduped = dedupeFields(fields);
+  return {
+    title: PR.insuranceSection,
+    fields: deduped.length ? deduped : [{ label: PR.data, value: PR.empty }],
+  };
+}
+
+function buildVehicleSection(
+  damagedParty: ReturnType<typeof resolveDamagedPartyRow>,
+  claim?: Record<string, unknown> | null,
+): InsurerFileReportSection {
+  const partyVehicle = damagedParty?.vehicle;
+  const claimVehicle = claim?.vehicle as Record<string, unknown> | undefined;
+
+  const fields = dedupeFields([
+    ...flattenObject(claimVehicle, "claim.vehicle"),
+    ...flattenObject(partyVehicle, "party.vehicle"),
+  ]);
+
+  return {
+    title: PR.vehicleSection,
+    fields: fields.length ? fields : [{ label: PR.data, value: PR.empty }],
+  };
+}
+
+function buildAccidentReportSection(
+  blame?: Record<string, unknown> | null,
+  claim?: Record<string, unknown> | null,
+  damagedParty?: ReturnType<typeof resolveDamagedPartyRow>,
+): InsurerFileReportSection {
+  const statement = damagedParty?.statement as
+    | Record<string, unknown>
+    | undefined;
+  const location = damagedParty?.location;
+  const snapshotAccident = (
+    claim?.snapshot as { accident?: Record<string, unknown> } | undefined
+  )?.accident;
+  const blameDecision = (
+    blame?.expert as Record<string, unknown> | undefined
+  )?.decision as Record<string, unknown> | undefined;
+  const decisionFields = blameDecision?.fields as
+    | Record<string, unknown>
+    | undefined;
+
+  const accidentDate =
+    asString(statement?.accidentDate) ??
+    asString(snapshotAccident?.date) ??
+    asString(blame?.createdAtFormatted) ??
+    asString(blame?.createdAt);
+
+  const accidentTime =
+    asString(statement?.accidentTime) ?? asString(snapshotAccident?.time);
+
+  const fields: InsurerFileReportField[] = [
+    { label: PR.date, value: accidentDate },
+    { label: PR.time, value: accidentTime },
+    {
+      label: PR.experts,
+      value: collectExpertNames(blame, claim),
+    },
+    {
+      label: PR.location,
+      value:
+        location?.lat != null && location?.lon != null
+          ? `${location.lat}، ${location.lon}`
+          : undefined,
+    },
+    {
+      label: PR.weather,
+      value:
+        asString(statement?.weatherCondition) ??
+        asString(snapshotAccident?.weatherCondition),
+    },
+    {
+      label: PR.road,
+      value:
+        asString(statement?.roadCondition) ??
+        asString(snapshotAccident?.roadCondition),
+    },
+    {
+      label: PR.light,
+      value:
+        asString(statement?.lightCondition) ??
+        asString(snapshotAccident?.lightCondition),
+    },
+    {
+      label: PR.blameStatus,
+      value: persianStatus(blame?.blameStatus),
+    },
+    {
+      label: PR.claimStatus,
+      value: persianStatus(claim?.claimStatus),
+    },
+    { label: PR.expertDecision, value: asString(blameDecision?.description) },
+    {
+      label: PR.accidentWay,
+      value: asString(
+        (decisionFields?.accidentWay as { label?: string } | undefined)?.label ??
+          (
+            snapshotAccident?.classification as {
+              accidentWay?: { label?: string };
+            }
+          )?.accidentWay?.label,
+      ),
+    },
+    {
+      label: PR.accidentReason,
+      value: asString(
+        (decisionFields?.accidentReason as { label?: string } | undefined)
+          ?.label ??
+          (
+            snapshotAccident?.classification as {
+              accidentReason?: { label?: string };
+            }
+          )?.accidentReason?.label,
+      ),
+    },
+    {
+      label: PR.accidentType,
+      value: asString(
+        (decisionFields?.accidentType as { label?: string } | undefined)?.label ??
+          (
+            snapshotAccident?.classification as {
+              accidentType?: { label?: string };
+            }
+          )?.accidentType?.label,
+      ),
+    },
+    {
+      label: PR.damageExpertDate,
+      value: asString(
+        (
+          (claim?.evaluation as Record<string, unknown> | undefined)
+            ?.damageExpertReplyFinal as Record<string, unknown> | undefined
+        )?.submittedAt ??
+          (
+            (claim?.evaluation as Record<string, unknown> | undefined)
+              ?.damageExpertReply as Record<string, unknown> | undefined
+          )?.submittedAt,
+      ),
+    },
+    {
+      label: PR.damageExpertNotes,
+      value: asString(
+        (
+          (claim?.evaluation as Record<string, unknown> | undefined)
+            ?.damageExpertReplyFinal as Record<string, unknown> | undefined
+        )?.description ??
+          (
+            (claim?.evaluation as Record<string, unknown> | undefined)
+              ?.damageExpertReply as Record<string, unknown> | undefined
+          )?.description,
+      ),
+    },
+    {
+      label: PR.partyDescription,
+      value: asString(statement?.description),
+    },
+  ];
+
+  return {
+    title: PR.accidentSection,
+    fields: dedupeFields(fields),
+  };
+}
+
+function dedupeFields(fields: InsurerFileReportField[]): InsurerFileReportField[] {
+  const seen = new Set<string>();
+  const out: InsurerFileReportField[] = [];
+  for (const field of fields) {
+    const value = asString(field.value);
+    if (!value) continue;
+    const key = `${field.label}::${value}`;
+    if (seen.has(key)) continue;
+    seen.add(key);
+    out.push({ label: field.label, value });
+  }
+  return out;
+}
+
+export function buildInsurerFileReport(
+  file: {
+    overview?: Record<string, unknown>;
+    blame?: Record<string, unknown>;
+    claim?: Record<string, unknown>;
+  },
+): InsurerFileReportViewModel {
+  const overview = file.overview ?? {};
+  const blame = file.blame ?? null;
+  const claim = file.claim ?? null;
+  const damagedParty = blame ? resolveDamagedPartyRow(blame) : null;
+
+  const sections: InsurerFileReportSection[] = [
+    buildOwnerSection(damagedParty, claim),
+  ];
+
+  const driverSection = buildDriverSection(damagedParty, blame);
+  if (driverSection) sections.push(driverSection);
+
+  sections.push(
+    buildInsuranceSection(damagedParty, blame, claim),
+    buildVehicleSection(damagedParty, claim),
+    buildAccidentReportSection(blame, claim, damagedParty),
+  );
+
+  return {
+    title: PR.reportTitle,
+    publicId: asString(overview.publicId) ?? PR.empty,
+    requestNo: asString(overview.requestNo),
+    sections,
+  };
+}

src/case-expert-report/case-expert-report.controller.ts

@@ -0,0 +1,68 @@
+import {
+  Controller,
+  Get,
+  HttpException,
+  InternalServerErrorException,
+  Param,
+  StreamableFile,
+  UseGuards,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiOperation,
+  ApiParam,
+  ApiProduces,
+  ApiResponse,
+  ApiTags,
+} from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { CaseExpertReportService } from "./case-expert-report.service";
+
+@ApiTags("expert-insurer-panel")
+@Controller("expert-insurer")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.COMPANY)
+export class CaseExpertReportInsurerController {
+  constructor(
+    private readonly caseExpertReportService: CaseExpertReportService,
+  ) {}
+
+  @Get("files/:publicId/report.pdf")
+  @ApiOperation({
+    summary: "Download insurer file report PDF",
+    description:
+      "Generates a PDF for the shared publicId (blame + claim combined): damaged owner, driver when different, insurance, vehicle, and accident report sections.",
+  })
+  @ApiParam({ name: "publicId" })
+  @ApiProduces("application/pdf")
+  @ApiResponse({ status: 200, description: "PDF file" })
+  @ApiResponse({ status: 404, description: "File not found for this publicId" })
+  async downloadInsurerReport(
+    @CurrentUser() insurer: { clientKey?: string },
+    @Param("publicId") publicId: string,
+  ): Promise<StreamableFile> {
+    try {
+      const { buffer, filename } =
+        await this.caseExpertReportService.generateForInsurer(
+          publicId,
+          insurer,
+        );
+      return new StreamableFile(buffer, {
+        type: "application/pdf",
+        disposition: `attachment; filename="${filename}"`,
+      });
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error
+          ? error.message
+          : "Failed to generate insurer file report PDF",
+      );
+    }
+  }
+}

src/case-expert-report/case-expert-report.module.ts

@@ -0,0 +1,13 @@
+import { Module } from "@nestjs/common";
+import { ExpertInsurerModule } from "src/expert-insurer/expert-insurer.module";
+import { CaseExpertReportInsurerController } from "./case-expert-report.controller";
+import { CaseExpertReportPdfService } from "./case-expert-report-pdf.service";
+import { CaseExpertReportService } from "./case-expert-report.service";
+
+@Module({
+  imports: [ExpertInsurerModule],
+  controllers: [CaseExpertReportInsurerController],
+  providers: [CaseExpertReportService, CaseExpertReportPdfService],
+  exports: [CaseExpertReportService],
+})
+export class CaseExpertReportModule {}

src/case-expert-report/case-expert-report.service.ts

@@ -0,0 +1,30 @@
+import { Injectable, NotFoundException } from "@nestjs/common";
+import { ExpertInsurerService } from "src/expert-insurer/expert-insurer.service";
+import { buildInsurerFileReport } from "./case-expert-report.builder";
+import { CaseExpertReportPdfService } from "./case-expert-report-pdf.service";
+import { InsurerFileReportPdfResult } from "./case-expert-report.types";
+
+@Injectable()
+export class CaseExpertReportService {
+  constructor(
+    private readonly expertInsurerService: ExpertInsurerService,
+    private readonly pdfService: CaseExpertReportPdfService,
+  ) {}
+
+  async generateForInsurer(
+    publicId: string,
+    actor: { clientKey?: string },
+  ): Promise<InsurerFileReportPdfResult> {
+    const clientKey = actor?.clientKey;
+    if (!clientKey) {
+      throw new NotFoundException("Insurer context not found");
+    }
+
+    const file = await this.expertInsurerService.retrieveFileDetailsByPublicId(
+      clientKey,
+      publicId,
+    );
+    const model = buildInsurerFileReport(file);
+    return this.pdfService.render(model);
+  }
+}

src/case-expert-report/case-expert-report.types.ts

@@ -0,0 +1,21 @@
+export type InsurerFileReportField = {
+  label: string;
+  value?: string | number | null;
+};
+
+export type InsurerFileReportSection = {
+  title: string;
+  fields: InsurerFileReportField[];
+};
+
+export type InsurerFileReportViewModel = {
+  title: string;
+  publicId: string;
+  requestNo?: string;
+  sections: InsurerFileReportSection[];
+};
+
+export type InsurerFileReportPdfResult = {
+  buffer: Buffer;
+  filename: string;
+};

src/case-expert-report/persian-report-labels.ts

@@ -0,0 +1,196 @@
+export const PR = {
+  reportTitle: "گزارش پرونده بیمه گر",
+  publicId: "شناسه عمومی",
+  requestNo: "شماره درخواست",
+  empty: "-",
+  ownerSection: "مالک خودروی زیان دیده",
+  driverSection: "راننده خودروی زیان دیده",
+  insuranceSection: "اطلاعات بیمه (بدنه و شخص ثالث)",
+  vehicleSection: "اطلاعات خودرو",
+  accidentSection: "گزارش حادثه",
+  name: "نام",
+  phone: "شماره تلفن",
+  nationalCode: "کد ملی",
+  birthDate: "تاریخ تولد",
+  sheba: "شماره شبا",
+  licenseType: "نوع گواهینامه",
+  licenseDate: "تاریخ گواهینامه",
+  licenseNumber: "شماره گواهینامه",
+  driverLicense: "گواهینامه راننده",
+  data: "اطلاعات",
+  date: "تاریخ",
+  time: "زمان",
+  experts: "کارشناس(ان)",
+  location: "موقعیت (عرض و طول جغرافیایی)",
+  weather: "وضعیت آب و هوا",
+  road: "وضعیت جاده",
+  light: "وضعیت نور",
+  blameStatus: "وضعیت مقصر",
+  claimStatus: "وضعیت خسارت",
+  expertDecision: "نظر کارشناس مقصر",
+  accidentWay: "نحوه برخورد",
+  accidentReason: "علت حادثه",
+  accidentType: "نوع حادثه",
+  damageExpertDate: "تاریخ ارزیابی کارشناس خسارت",
+  damageExpertNotes: "توضیحات کارشناس خسارت",
+  partyDescription: "توضیحات طرف",
+} as const;
+
+const KEY_LABELS: Record<string, string> = {
+  policyNumber: "شماره بیمه‌نامه",
+  company: "شرکت بیمه",
+  insurerCompany: "شرکت بیمه‌گر",
+  startDate: "تاریخ شروع",
+  endDate: "تاریخ پایان",
+  financialCeiling: "سقف مالی",
+  coverages: "پوشش‌ها",
+  plateId: "پلاک",
+  name: "نام",
+  model: "مدل",
+  type: "نوع",
+  carName: "نام خودرو",
+  carModel: "مدل خودرو",
+  carType: "نوع خودرو",
+  isNew: "خودرو نو",
+  isNewCar: "خودرو نو",
+  leftDigits: "دو رقم چپ پلاک",
+  centerAlphabet: "حرف پلاک",
+  centerDigits: "سه رقم وسط پلاک",
+  ir: "کد ایران",
+  plate: "پلاک",
+  CompanyName: "نام شرکت",
+  PolicyNumber: "شماره بیمه‌نامه",
+  PolicyStartDate: "تاریخ شروع بیمه",
+  PolicyEndDate: "تاریخ پایان بیمه",
+  LicenseType: "نوع گواهینامه",
+  licenseType: "نوع گواهینامه",
+  IssueDate: "تاریخ صدور",
+  issueDate: "تاریخ صدور",
+  ExpireDate: "تاریخ انقضا",
+  expireDate: "تاریخ انقضا",
+  party: "طرف",
+  insurance: "بیمه",
+  carBodyInsurance: "بیمه بدنه",
+  inquiry: "استعلام",
+  thirdParty: "شخص ثالث",
+  carBody: "بدنه",
+  claim: "خسارت",
+  vehicle: "خودرو",
+  blame: "مقصر",
+  items: "موارد",
+  value: "مقدار",
+  mapped: "نتیجه استعلام",
+  has: "موجود",
+  updatedAt: "به‌روزرسانی",
+  source: "منبع",
+  PrntPlcyCmpDocNo: "شماره سند شرکت",
+  MapTypNam: "نام نوع خودرو",
+  MtrNum: "شماره موتور",
+  ShsNum: "شماره شاسی",
+  vin: "VIN",
+  VinNumberField: "VIN",
+  DisFnYrPrcnt: "درصد تخفیف مالی",
+  DisLfYrPrcnt: "درصد تخفیف جانی",
+  DisPrsnYrPrcnt: "درصد تخفیف شخص ثالث",
+  MapVehicleSystemName: "سیستم خودرو",
+  LfCvrCptl: "سرمایه پوشش جانی",
+  FnCvrCptl: "سرمایه پوشش مالی",
+  PrsnCvrCptl: "سرمایه پوشش شخص ثالث",
+  PersonCvrCptl: "سرمایه پوشش شخص",
+  LifeCvrCptl: "سرمایه پوشش حیات",
+  FinancialCvrCptl: "سرمایه پوشش مالی",
+  VehicleSystemCode: "کد سیستم خودرو",
+  CarGroupCode: "کد گروه خودرو",
+  CylCnt: "تعداد سیلندر",
+  LastCompanyDocumentNumber: "شماره سند آخرین شرکت",
+  UsageCode: "کد کاربری",
+  MapUsageCode: "کد کاربری نگاشت‌شده",
+  MapUsageName: "نام کاربری",
+  Plk1: "دو رقم چپ پلاک",
+  Plk2: "حرف پلاک",
+  Plk3: "سه رقم وسط پلاک",
+  PlkSrl: "کد ایران پلاک",
+  SystemField: "سیستم",
+  TypeField: "تیپ",
+  UsageField: "کاربری",
+  MainColorField: "رنگ اصلی",
+  SecondColorField: "رنگ فرعی",
+  ModelField: "مدل",
+  CapacityField: "ظرفیت",
+  CacityField: "ظرفیت",
+  CylinderNumberField: "تعداد سیلندر",
+  EngineNumberField: "شماره موتور",
+  ChassisNumberField: "شماره شاسی",
+  InstallDateField: "تاریخ نصب",
+  AxelNumberField: "تعداد محور",
+  WheelNumberField: "تعداد چرخ",
+  CompanyCode: "کد شرکت",
+  SatrtDate: "تاریخ شروع",
+  EndDate: "تاریخ پایان",
+  PolicyHealthLossCount: "تعداد خسارت جانی",
+  PolicyFinancialLossCount: "تعداد خسارت مالی",
+  PolicyPersonLossCount: "تعداد خسارت شخص ثالث",
+  Tonage: "تناژ",
+  ThirdPolicyCode: "کد بیمه‌نامه ثالث",
+  SystemCodeCii: "کد سیستم",
+  SystemNameCii: "نام سیستم",
+  TypeCodeCii: "کد نوع",
+  TypeNameCii: "نام نوع",
+  UsageNameCii: "نام کاربری",
+  UsageCodeCii: "کد کاربری",
+  ModelCii: "مدل",
+  StatusTypeCode: "کد وضعیت",
+  label_fa: "برچسب فارسی",
+  catalogKey: "کلید کاتالوگ",
+};
+
+const STATUS_LABELS: Record<string, string> = {
+  AGREED: "توافق",
+  DISAGREEMENT: "اختلاف نظر",
+  UNKNOWN: "نامشخص",
+  APPROVED: "تأیید شده",
+  REJECTED: "رد شده",
+  NEEDS_REVISION: "نیاز به بازبینی",
+  UNDER_REVIEW: "در حال بررسی",
+  PENDING: "در انتظار",
+  true: "بله",
+  false: "خیر",
+};
+
+/** Turn `party.insurance.policyNumber` into a Persian label. */
+export function persianFieldPath(path: string): string {
+  if (!path) return PR.data;
+  const parts = path.split(".").filter(Boolean);
+  const last = parts[parts.length - 1] ?? path;
+  const translatedLast = KEY_LABELS[last] ?? last;
+
+  const inquiryRoot = parts.find(
+    (p) => p === "thirdParty" || p === "carBody" || p === "mapped",
+  );
+  if (inquiryRoot === "thirdParty") {
+    return `بیمه شخص ثالث / ${translatedLast}`;
+  }
+  if (inquiryRoot === "carBody") {
+    return `بیمه بدنه / ${translatedLast}`;
+  }
+  if (parts[0] === "party" && parts[1] === "insurance") {
+    return `بیمه / ${translatedLast}`;
+  }
+  if (parts[0] === "claim" && parts[1] === "vehicle") {
+    return `خودرو / ${translatedLast}`;
+  }
+  if (parts[0] === "party" && parts[1] === "vehicle") {
+    return `خودرو / ${translatedLast}`;
+  }
+
+  if (parts.length === 1) return translatedLast;
+
+  const translated = parts.map((part) => KEY_LABELS[part] ?? part);
+  return translated.join(" / ");
+}
+
+export function persianStatus(value: unknown): string | undefined {
+  if (value === undefined || value === null || value === "") return undefined;
+  const key = String(value);
+  return STATUS_LABELS[key] ?? key;
+}

src/claim-request-management/claim-request-management.module.ts

@@ -1,5 +1,8 @@
 import { Module } from "@nestjs/common";
 import { MongooseModule } from "@nestjs/mongoose";
+import { HttpModule } from "@nestjs/axios";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 import { AiModule } from "src/ai/ai.module";
 import { SandHubModule } from "src/sand-hub/sand-hub.module";
 import { RequestManagementModule } from "src/request-management/request-management.module";
@@ -52,13 +55,20 @@ import { ClientModule } from "src/client/client.module";
 import { ClaimAccessGuard } from "src/auth/guards/claim-access.guard";
 import { JwtModule } from "@nestjs/jwt";
 import { MediaPolicyModule } from "src/media-policy/media-policy.module";
-import { HttpModule } from "@nestjs/axios";
 import { FanavaranAuditModule } from "src/fanavaran/fanavaran-audit.module";
+import { FanavaranLookupModule } from "src/fanavaran/fanavaran-lookup.module";
+import { PlateNormalizerModule } from "src/utils/plate-normalizer/plate-normalizer.module";
 
 @Module({
   imports: [
-    HttpModule,
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
     FanavaranAuditModule,
+    FanavaranLookupModule,
+    PlateNormalizerModule,
     PublicIdModule,
     UsersModule,
     RequestManagementModule,

src/claim-request-management/claim-request-management.v2.controller.ts

@@ -13,10 +13,19 @@ import {
   Get,
   UseInterceptors,
   UploadedFile,
+  UploadedFiles,
 } from "@nestjs/common";
 import { readFile } from "node:fs/promises";
-import { ApiBearerAuth, ApiParam, ApiTags, ApiOperation, ApiResponse, ApiBody, ApiConsumes } from "@nestjs/swagger";
-import { FileInterceptor } from "@nestjs/platform-express";
+import {
+  ApiBearerAuth,
+  ApiParam,
+  ApiTags,
+  ApiOperation,
+  ApiResponse,
+  ApiBody,
+  ApiConsumes,
+} from "@nestjs/swagger";
+import { FileInterceptor, FilesInterceptor } from "@nestjs/platform-express";
 import { diskStorage } from "multer";
 import { extname } from "node:path";
 import { Types } from "mongoose";
@@ -33,9 +42,15 @@ import {
   SelectOuterPartsV2Dto,
   SelectOuterPartsV2ResponseDto,
 } from "./dto/select-outer-parts-v2.dto";
-import { SelectOtherPartsV2Dto, SelectOtherPartsV2ResponseDto } from "./dto/select-other-parts-v2.dto";
+import {
+  SelectOtherPartsV2Dto,
+  SelectOtherPartsV2ResponseDto,
+} from "./dto/select-other-parts-v2.dto";
 import { GetCaptureRequirementsV2ResponseDto } from "./dto/capture-requirements-v2.dto";
-import { UploadRequiredDocumentV2Dto, UploadRequiredDocumentV2ResponseDto } from "./dto/upload-document-v2.dto";
+import {
+  UploadRequiredDocumentV2Dto,
+  UploadRequiredDocumentV2ResponseDto,
+} from "./dto/upload-document-v2.dto";
 import {
   CapturePartV2Dto,
   CapturePartV2ResponseDto,
@@ -52,7 +67,13 @@ import { ClaimVehicleTypeV2 } from "src/static/outer-car-parts-catalog";
 @Controller("v2/claim-request-management")
 @ApiBearerAuth()
 @UseGuards(GlobalGuard, RolesGuard)
-@Roles(RoleEnum.USER, RoleEnum.FIELD_EXPERT, RoleEnum.REGISTRAR)
+@Roles(
+  RoleEnum.USER,
+  RoleEnum.FIELD_EXPERT,
+  RoleEnum.REGISTRAR,
+  RoleEnum.FILE_MAKER,
+  RoleEnum.FILE_REVIEWER,
+)
 export class ClaimRequestManagementV2Controller {
   constructor(
     private readonly claimRequestManagementService: ClaimRequestManagementService,
@@ -142,7 +163,10 @@ export class ClaimRequestManagementV2Controller {
   })
   @ApiParam({ name: "claimRequestId" })
   @ApiResponse({ status: 200, description: "Claim returned to expert queue" })
-  @ApiResponse({ status: 400, description: "Resend requires uploads or wrong step" })
+  @ApiResponse({
+    status: 400,
+    description: "Resend requires uploads or wrong step",
+  })
   async acknowledgeExpertResend(
     @Param("claimRequestId") claimRequestId: string,
     @CurrentUser() user: any,
@@ -156,15 +180,19 @@ export class ClaimRequestManagementV2Controller {
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
-        error instanceof Error ? error.message : "Failed to acknowledge expert resend",
+        error instanceof Error
+          ? error.message
+          : "Failed to acknowledge expert resend",
       );
     }
   }
 
   /**
    * V2: User objection after expert resend (same intent as v1 PUT …/request/resend/:id/objection).
+   * Accepts multipart/form-data so optional supporting invoices can be attached in the same request.
    */
   @Put("request/:claimRequestId/objection")
+  @ApiConsumes("multipart/form-data")
   @ApiOperation({
     summary: "Submit user objection (V2)",
     description:
@@ -172,30 +200,75 @@ export class ClaimRequestManagementV2Controller {
       "(2) **Legacy resend:** active expert resend (`WAITING_FOR_USER_RESEND` @ `USER_EXPERT_RESEND`).\n\n" +
       "`objectionParts` may only reference **priced** repair lines (`factorNeeded=false`). Factor-only lines cannot be disputed until they have expert pricing.\n\n" +
       "After **`damageExpertReplyFinal`** exists (final reply following a prior objection), **no second objection** — owner uses **owner-insurer-approval/sign** to accept/reject and close the case.\n\n" +
-      "Stores `evaluation.objection`, clears partial/final owner approval fields, merges `newParts` into `damage.selectedParts`, returns case to `WAITING_FOR_DAMAGE_EXPERT`.",
+      "Stores `evaluation.objection`, clears partial/final owner approval fields, merges `newParts` into `damage.selectedParts`, returns case to `WAITING_FOR_DAMAGE_EXPERT`.\n\n" +
+      "**Invoices:** optionally attach up to 5 supporting documents (images/PDFs) as `invoices` file fields. Stored in `evaluation.objection.invoices[]` and visible to the reviewing expert.",
   })
   @ApiParam({
     name: "claimRequestId",
     description: "The claim case ID (MongoDB ObjectId)",
     example: "507f1f77bcf86cd799439011",
   })
-  @ApiBody({ type: UserObjectionV2Dto })
+  @ApiBody({
+    description:
+      "Objection payload as multipart form fields. `objectionParts` and `newParts` are JSON-encoded strings.",
+    schema: {
+      type: "object",
+      properties: {
+        objectionParts: {
+          type: "string",
+          description:
+            'JSON-encoded array of disputed priced parts. Example: `[{"partId":201,"reason":"Price too high"}]`',
+        },
+        newParts: {
+          type: "string",
+          description:
+            'JSON-encoded array of new parts to add. Example: `[{"partName":"سپر جلو","side":"front"}]`',
+        },
+        invoices: {
+          type: "array",
+          items: { type: "string", format: "binary" },
+          description: "Up to 5 supporting invoice or document files (image or PDF).",
+        },
+      },
+    },
+  })
   @ApiResponse({ status: 200, description: "Objection stored" })
-  @ApiResponse({ status: 400, description: "No active resend or empty payload" })
+  @ApiResponse({
+    status: 400,
+    description: "No active resend or empty payload",
+  })
   @ApiResponse({ status: 403, description: "Not the claim owner" })
   @ApiResponse({ status: 404, description: "Claim not found" })
   @ApiResponse({ status: 409, description: "Objection already submitted" })
+  @UseInterceptors(
+    FilesInterceptor("invoices", 5, {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-objection-invoices",
+        filename: (req, file, callback) => {
+          const unique = Date.now() + "-" + Math.round(Math.random() * 1e6);
+          const ex = extname(file.originalname);
+          callback(null, `objection-invoice-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
   async submitUserObjectionV2(
     @Param("claimRequestId") claimRequestId: string,
     @Body() body: UserObjectionV2Dto,
     @CurrentUser() user: any,
+    @UploadedFiles() invoices?: Express.Multer.File[],
   ) {
+    for (const file of invoices ?? []) {
+      await this.mediaPolicyService.assertForClaim(file, claimRequestId, "image");
+    }
     try {
       return await this.claimRequestManagementService.handleUserObjectionV2(
         claimRequestId,
         body,
         user.sub,
         user,
+        invoices,
       );
     } catch (error) {
       if (error instanceof HttpException) throw error;
@@ -222,7 +295,10 @@ export class ClaimRequestManagementV2Controller {
   })
   @ApiBody({ type: UserRatingDto })
   @ApiResponse({ status: 200, description: "Rating saved" })
-  @ApiResponse({ status: 400, description: "Claim not completed or invalid scores" })
+  @ApiResponse({
+    status: 400,
+    description: "Claim not completed or invalid scores",
+  })
   @ApiResponse({ status: 403, description: "Not the claim owner" })
   @ApiResponse({ status: 404, description: "Claim not found" })
   @ApiResponse({ status: 409, description: "Rating already submitted" })
@@ -270,21 +346,32 @@ export class ClaimRequestManagementV2Controller {
       type: "object",
       required: ["sign", "agree", "branchId"],
       properties: {
-        sign: { type: "string", format: "binary", description: "Signature image" },
+        sign: {
+          type: "string",
+          format: "binary",
+          description: "Signature image",
+        },
         agree: {
           type: "boolean",
           description: "true to accept expert pricing and complete the claim",
         },
         branchId: {
           type: "string",
-          description: "Insurer branch id (must belong to the claim owner's insurer; if pricing lists branch options, must match one of them)",
+          description:
+            "Insurer branch id (must belong to the claim owner's insurer; if pricing lists branch options, must match one of them)",
           example: "507f1f77bcf86cd799439011",
         },
       },
     },
   })
-  @ApiResponse({ status: 200, description: "Signature stored; claim completed or rejected" })
-  @ApiResponse({ status: 400, description: "Wrong step/status or missing file" })
+  @ApiResponse({
+    status: 200,
+    description: "Signature stored; claim completed or rejected",
+  })
+  @ApiResponse({
+    status: 400,
+    description: "Wrong step/status or missing file",
+  })
   @ApiResponse({ status: 403, description: "Not the claim owner" })
   @ApiResponse({ status: 404, description: "Claim not found" })
   @ApiResponse({ status: 409, description: "Already signed" })
@@ -314,7 +401,9 @@ export class ClaimRequestManagementV2Controller {
     }
     await this.mediaPolicyService.assertForClaim(sign, claimRequestId, "image");
     const agreed =
-      typeof agree === "string" ? agree === "true" || agree === "1" : Boolean(agree);
+      typeof agree === "string"
+        ? agree === "true" || agree === "1"
+        : Boolean(agree);
     try {
       return await this.claimRequestManagementService.submitOwnerInsurerApprovalSignV2(
         claimRequestId,
@@ -453,8 +542,7 @@ export class ClaimRequestManagementV2Controller {
   })
   @ApiBody({
     type: SelectOuterPartsV2Dto,
-    description:
-      "Selected vehicle type + selected outer part IDs from catalog",
+    description: "Selected vehicle type + selected outer part IDs from catalog",
     examples: {
       example1: {
         summary: "Sedan - minor front damage",
@@ -522,9 +610,7 @@ export class ClaimRequestManagementV2Controller {
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
-        error instanceof Error
-          ? error.message
-          : "Failed to select outer parts",
+        error instanceof Error ? error.message : "Failed to select outer parts",
       );
     }
   }
@@ -638,9 +724,7 @@ Optional: upload car green card file in the same step.
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
-        error instanceof Error
-          ? error.message
-          : "Failed to select other parts",
+        error instanceof Error ? error.message : "Failed to select other parts",
       );
     }
   }
@@ -862,7 +946,7 @@ Returns status of each item (uploaded/captured or not).
           type: "string",
           example: "front",
           description:
-            'For angle: front/back/left/right. For part: hood/front_bumper/etc.',
+            "For angle: front/back/left/right. For part: hood/front_bumper/etc.",
         },
         file: {
           type: "string",
@@ -1005,7 +1089,10 @@ Returns status of each item (uploaded/captured or not).
     description: "Video uploaded successfully",
     type: VideoCaptureV2ResponseDto,
   })
-  @ApiResponse({ status: 400, description: "Wrong workflow step or missing file" })
+  @ApiResponse({
+    status: 400,
+    description: "Wrong workflow step or missing file",
+  })
   @ApiResponse({ status: 403, description: "Not the claim owner" })
   @ApiResponse({ status: 404, description: "Claim not found" })
   @ApiResponse({ status: 409, description: "Video already uploaded" })
@@ -1025,9 +1112,10 @@ Returns status of each item (uploaded/captured or not).
     } catch (error) {
       if (error instanceof HttpException) throw error;
       throw new InternalServerErrorException(
-        error instanceof Error ? error.message : "Failed to upload car capture video",
+        error instanceof Error
+          ? error.message
+          : "Failed to upload car capture video",
       );
     }
   }
-
 }

src/claim-request-management/dto/capture-part-v2.dto.ts

@@ -1,34 +1,34 @@
-import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
-import { IsEnum, IsNotEmpty, IsString } from 'class-validator';
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import { IsEnum, IsNotEmpty, IsString } from "class-validator";
 
 /**
  * V2 DTO for capturing car angle or damaged part
  */
 export class CapturePartV2Dto {
   @ApiProperty({
-    description: 'Type of capture: angle or part',
-    example: 'angle',
-    enum: ['angle', 'part'],
+    description: "Type of capture: angle or part",
+    example: "angle",
+    enum: ["angle", "part"],
   })
-  @IsNotEmpty({ message: 'Capture type is required' })
-  @IsEnum(['angle', 'part'], {
+  @IsNotEmpty({ message: "Capture type is required" })
+  @IsEnum(["angle", "part"], {
     message: 'Capture type must be either "angle" or "part"',
   })
-  captureType: 'angle' | 'part';
+  captureType: "angle" | "part";
 
   @ApiProperty({
     description:
       'When captureType is angle: front | back | left | right. When part: catalog id as string (e.g. "101"), 0-based index (e.g. "0"), or full catalog key (e.g. left_backfender). Prefer id or index for parts.',
-    example: 'front',
+    example: "front",
   })
-  @IsNotEmpty({ message: 'Capture key is required' })
-  @IsString({ message: 'Capture key must be a string' })
+  @IsNotEmpty({ message: "Capture key is required" })
+  @IsString({ message: "Capture key must be a string" })
   captureKey: string;
 
   @ApiProperty({
-    type: 'string',
-    format: 'binary',
-    description: 'Image file (JPG, PNG)',
+    type: "string",
+    format: "binary",
+    description: "Image file (JPG, PNG)",
   })
   file: Express.Multer.File;
 }
@@ -38,51 +38,58 @@ export class CapturePartV2Dto {
  */
 export class CapturePartV2ResponseDto {
   @ApiProperty({
-    description: 'Claim request ID',
-    example: '507f1f77bcf86cd799439011',
+    description: "Claim request ID",
+    example: "507f1f77bcf86cd799439011",
   })
   claimRequestId: string;
 
   @ApiProperty({
-    description: 'Type of capture',
-    example: 'angle',
+    description: "Type of capture",
+    example: "angle",
   })
   captureType: string;
 
   @ApiProperty({
-    description: 'Key of what was captured',
-    example: 'front',
+    description: "Key of what was captured",
+    example: "front",
   })
   captureKey: string;
 
   @ApiProperty({
-    description: 'File URL',
-    example: 'http://localhost:3000/files/captures/front-1234567890.jpg',
+    description: "File URL",
+    example: "http://localhost:3000/files/captures/front-1234567890.jpg",
   })
   fileUrl: string;
 
   @ApiProperty({
-    description: 'Whether all captures are now complete',
+    description: "Whether all captures are now complete",
     example: false,
   })
   allCapturesComplete: boolean;
 
   @ApiProperty({
-    description: 'Current workflow step',
-    example: 'CAPTURE_PART_DAMAGES',
+    description: "Current workflow step",
+    example: "CAPTURE_PART_DAMAGES",
   })
   currentStep: string;
 
   @ApiProperty({
-    description: 'Success message',
-    example: 'Angle captured successfully. 6 captures remaining.',
+    description: "Success message",
+    example: "Angle captured successfully. 6 captures remaining.",
   })
   message: string;
 
   @ApiPropertyOptional({
-    description: 'True when expert-requested part resends are complete and the claim returned to the expert queue.',
+    description:
+      "True when expert-requested part resends are complete and the claim returned to the expert queue.",
   })
   expertResendComplete?: boolean;
+
+  @ApiPropertyOptional({
+    description:
+      "Best-effort Fanavaran attachment upload result. Local capture still succeeds when this contains a warning.",
+  })
+  fanavaranAttachment?: unknown;
 }
 
 /**
@@ -90,20 +97,20 @@ export class CapturePartV2ResponseDto {
  */
 export class VideoCaptureV2ResponseDto {
   @ApiProperty({
-    description: 'Claim case ID',
-    example: '507f1f77bcf86cd799439011',
+    description: "Claim case ID",
+    example: "507f1f77bcf86cd799439011",
   })
   claimRequestId: string;
 
   @ApiProperty({
-    description: 'ID of the stored video document (claim-video-capture)',
-    example: '507f1f77bcf86cd799439012',
+    description: "ID of the stored video document (claim-video-capture)",
+    example: "507f1f77bcf86cd799439012",
   })
   videoId: string;
 
   @ApiProperty({
-    description: 'Success message',
-    example: 'Video capture uploaded successfully.',
+    description: "Success message",
+    example: "Video capture uploaded successfully.",
   })
   message: string;
 }

src/claim-request-management/dto/create-claim-v2.dto.ts

@@ -1,4 +1,4 @@
-import { ApiProperty } from "@nestjs/swagger";
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
 
 export class CreateClaimFromBlameResponseDto {
   @ApiProperty({
@@ -23,4 +23,10 @@ export class CreateClaimFromBlameResponseDto {
     example: "Claim request created successfully",
   })
   message: string;
+
+  @ApiPropertyOptional({
+    description:
+      "Best-effort Fanavaran early submit result. Claim creation still succeeds when this contains a warning.",
+  })
+  fanavaran?: unknown;
 }

src/claim-request-management/dto/select-outer-parts-v2.dto.ts

@@ -1,5 +1,13 @@
-import { ApiProperty } from '@nestjs/swagger';
-import { IsArray, IsEnum, IsNotEmpty, ArrayMinSize, ArrayUnique, IsOptional, IsInt } from 'class-validator';
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import {
+  IsArray,
+  IsEnum,
+  IsNotEmpty,
+  ArrayMinSize,
+  ArrayUnique,
+  IsOptional,
+  IsInt,
+} from "class-validator";
 import {
   ClaimVehicleTypeV2,
   OuterPartSideV2,
@@ -12,27 +20,27 @@ import { DamageSelectedPartV2BodyDto } from "./damage-selected-part-v2.dto";
  */
 export enum OuterCarPart {
   // Hood
-  HOOD = 'hood',
+  HOOD = "hood",
 
   // Doors
-  FRONT_RIGHT_DOOR = 'front_right_door',
-  FRONT_LEFT_DOOR = 'front_left_door',
-  REAR_RIGHT_DOOR = 'rear_right_door',
-  REAR_LEFT_DOOR = 'rear_left_door',
+  FRONT_RIGHT_DOOR = "front_right_door",
+  FRONT_LEFT_DOOR = "front_left_door",
+  REAR_RIGHT_DOOR = "rear_right_door",
+  REAR_LEFT_DOOR = "rear_left_door",
 
   // Bumpers
-  FRONT_BUMPER = 'front_bumper',
-  REAR_BUMPER = 'rear_bumper',
+  FRONT_BUMPER = "front_bumper",
+  REAR_BUMPER = "rear_bumper",
 
   // Fenders
-  FRONT_RIGHT_FENDER = 'front_right_fender',
-  FRONT_LEFT_FENDER = 'front_left_fender',
-  REAR_RIGHT_FENDER = 'rear_right_fender',
-  REAR_LEFT_FENDER = 'rear_left_fender',
+  FRONT_RIGHT_FENDER = "front_right_fender",
+  FRONT_LEFT_FENDER = "front_left_fender",
+  REAR_RIGHT_FENDER = "rear_right_fender",
+  REAR_LEFT_FENDER = "rear_left_fender",
 
   // Trunk & Roof
-  TRUNK = 'trunk',
-  ROOF = 'roof',
+  TRUNK = "trunk",
+  ROOF = "roof",
 }
 
 /**
@@ -41,38 +49,38 @@ export enum OuterCarPart {
  */
 export class SelectOuterPartsV2Dto {
   @ApiProperty({
-    description: 'Array of selected damaged outer car parts',
-    example: ['hood', 'front_right_door', 'rear_bumper', 'roof'],
+    description: "Array of selected damaged outer car parts",
+    example: ["hood", "front_right_door", "rear_bumper", "roof"],
     enum: OuterCarPart,
     isArray: true,
     minItems: 1,
     maxItems: 13,
   })
   @IsOptional()
-  @IsArray({ message: 'selectedParts must be an array' })
-  @ArrayMinSize(1, { message: 'At least one damaged part must be selected' })
-  @ArrayUnique({ message: 'Duplicate parts are not allowed' })
+  @IsArray({ message: "selectedParts must be an array" })
+  @ArrayMinSize(1, { message: "At least one damaged part must be selected" })
+  @ArrayUnique({ message: "Duplicate parts are not allowed" })
   @IsEnum(OuterCarPart, {
     each: true,
-    message: 'Invalid part name. Must be one of the valid outer car parts',
+    message: "Invalid part name. Must be one of the valid outer car parts",
   })
   selectedParts?: OuterCarPart[];
 
   @ApiProperty({
-    description: 'Selected outer part IDs from catalog',
+    description: "Selected outer part IDs from catalog",
     example: [9, 10, 4],
     type: [Number],
     required: false,
   })
   @IsOptional()
-  @IsArray({ message: 'selectedPartIds must be an array' })
-  @ArrayMinSize(1, { message: 'At least one part ID must be selected' })
-  @ArrayUnique({ message: 'Duplicate part IDs are not allowed' })
-  @IsInt({ each: true, message: 'Each selected part ID must be an integer' })
+  @IsArray({ message: "selectedPartIds must be an array" })
+  @ArrayMinSize(1, { message: "At least one part ID must be selected" })
+  @ArrayUnique({ message: "Duplicate part IDs are not allowed" })
+  @IsInt({ each: true, message: "Each selected part ID must be an integer" })
   selectedPartIds?: number[];
 
   @ApiProperty({
-    description: 'Vehicle type for validating available outer parts',
+    description: "Vehicle type for validating available outer parts",
     enum: ClaimVehicleTypeV2,
     required: true,
   })
@@ -86,14 +94,14 @@ export class SelectOuterPartsV2Dto {
  */
 export class SelectOuterPartsV2ResponseDto {
   @ApiProperty({
-    description: 'Claim request ID',
-    example: '507f1f77bcf86cd799439011',
+    description: "Claim request ID",
+    example: "507f1f77bcf86cd799439011",
   })
   claimRequestId: string;
 
   @ApiProperty({
-    description: 'Public ID shared across blame and claim',
-    example: 'A14235',
+    description: "Public ID shared across blame and claim",
+    example: "A14235",
   })
   publicId: string;
 
@@ -105,29 +113,36 @@ export class SelectOuterPartsV2ResponseDto {
   selectedParts: DamageSelectedPartV2BodyDto[];
 
   @ApiProperty({
-    description: 'Selected part IDs',
+    description: "Selected part IDs",
     example: [9, 7, 11],
     type: [Number],
   })
   selectedPartIds: number[];
 
   @ApiProperty({
-    description: 'Current workflow step',
-    example: 'SELECT_OUTER_PARTS',
+    description: "Current workflow step",
+    example: "SELECT_OUTER_PARTS",
   })
   currentStep: string;
 
   @ApiProperty({
-    description: 'Next possible workflow step',
-    example: 'SELECT_OTHER_PARTS',
+    description: "Next possible workflow step",
+    example: "SELECT_OTHER_PARTS",
   })
   nextStep: string;
 
   @ApiProperty({
-    description: 'Success message',
-    example: 'Outer parts selected successfully. Please proceed to select other parts.',
+    description: "Success message",
+    example:
+      "Outer parts selected successfully. Please proceed to select other parts.",
   })
   message: string;
+
+  @ApiPropertyOptional({
+    description:
+      "Best-effort Fanavaran damage-case submit result. Selecting parts still succeeds when this contains a warning.",
+  })
+  fanavaranDamageCase?: unknown;
 }
 
 export class SetClaimVehicleTypeV2Dto {

src/claim-request-management/dto/upload-document-v2.dto.ts

@@ -1,26 +1,26 @@
-import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
-import { IsEnum, IsNotEmpty, IsString } from 'class-validator';
-import { ClaimRequiredDocumentType } from 'src/Types&Enums/claim-request-management/required-document-type.enum';
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import { IsEnum, IsNotEmpty, IsString } from "class-validator";
+import { ClaimRequiredDocumentType } from "src/Types&Enums/claim-request-management/required-document-type.enum";
 
 /**
  * V2 DTO for uploading required document
  */
 export class UploadRequiredDocumentV2Dto {
   @ApiProperty({
-    description: 'Document type/key',
-    example: 'car_green_card',
+    description: "Document type/key",
+    example: "car_green_card",
     enum: ClaimRequiredDocumentType,
   })
-  @IsNotEmpty({ message: 'Document key is required' })
+  @IsNotEmpty({ message: "Document key is required" })
   @IsEnum(ClaimRequiredDocumentType, {
-    message: 'Invalid document type',
+    message: "Invalid document type",
   })
   documentKey: ClaimRequiredDocumentType;
 
   @ApiProperty({
-    type: 'string',
-    format: 'binary',
-    description: 'Image file (JPG, PNG, PDF)',
+    type: "string",
+    format: "binary",
+    description: "Image file (JPG, PNG, PDF)",
   })
   file: Express.Multer.File;
 }
@@ -30,43 +30,51 @@ export class UploadRequiredDocumentV2Dto {
  */
 export class UploadRequiredDocumentV2ResponseDto {
   @ApiProperty({
-    description: 'Claim request ID',
-    example: '507f1f77bcf86cd799439011',
+    description: "Claim request ID",
+    example: "507f1f77bcf86cd799439011",
   })
   claimRequestId: string;
 
   @ApiProperty({
-    description: 'Document key that was uploaded',
-    example: 'car_green_card',
+    description: "Document key that was uploaded",
+    example: "car_green_card",
   })
   documentKey: string;
 
   @ApiProperty({
-    description: 'File URL',
-    example: 'http://localhost:3000/files/documents/car-green-card-1234567890.jpg',
+    description: "File URL",
+    example:
+      "http://localhost:3000/files/documents/car-green-card-1234567890.jpg",
   })
   fileUrl: string;
 
   @ApiProperty({
-    description: 'Whether all required documents are now uploaded',
+    description: "Whether all required documents are now uploaded",
     example: false,
   })
   allDocumentsUploaded: boolean;
 
   @ApiProperty({
-    description: 'Current workflow step',
-    example: 'UPLOAD_REQUIRED_DOCUMENTS',
+    description: "Current workflow step",
+    example: "UPLOAD_REQUIRED_DOCUMENTS",
   })
   currentStep: string;
 
   @ApiProperty({
-    description: 'Success message',
-    example: 'Document uploaded successfully. 12 documents remaining.',
+    description: "Success message",
+    example: "Document uploaded successfully. 12 documents remaining.",
   })
   message: string;
 
   @ApiPropertyOptional({
-    description: 'True when the owner finished every damage-expert resend requirement and the claim is back in the expert queue.',
+    description:
+      "True when the owner finished every damage-expert resend requirement and the claim is back in the expert queue.",
   })
   expertResendComplete?: boolean;
+
+  @ApiPropertyOptional({
+    description:
+      "Best-effort Fanavaran attachment upload result. Local document upload still succeeds when this contains a warning.",
+  })
+  fanavaranAttachment?: unknown;
 }

src/claim-request-management/dto/user-objection-v2.dto.ts

@@ -1,5 +1,5 @@
 import { ApiPropertyOptional } from "@nestjs/swagger";
-import { Type } from "class-transformer";
+import { Type, Transform } from "class-transformer";
 import {
   IsArray,
   IsOptional,
@@ -10,23 +10,52 @@ import { HasObjectionEntriesConstraint } from "src/common/validators/has-objecti
 import { NewPartDto, UserObjectionPartDto } from "./user-objection.dto";
 
 /**
- * V2 user objection body — same shape as v1 {@link UserObjectionDto}
- * with nested validation enabled for the v2 controller pipeline.
+ * V2 user objection body — submitted as multipart/form-data.
+ * `objectionParts` and `newParts` are JSON-encoded strings in the form fields.
+ * Optional `invoices` files are uploaded as a `invoices` file array.
  */
 export class UserObjectionV2Dto {
-  @ApiPropertyOptional({ type: [UserObjectionPartDto] })
+  @ApiPropertyOptional({
+    type: [UserObjectionPartDto],
+    description:
+      "JSON-encoded array of disputed priced parts. Pass as a JSON string in the multipart field.",
+  })
   @Validate(HasObjectionEntriesConstraint)
   @IsOptional()
   @IsArray()
   @ValidateNested({ each: true })
   @Type(() => UserObjectionPartDto)
+  @Transform(({ value }) => {
+    if (typeof value === "string") {
+      try {
+        return JSON.parse(value);
+      } catch {
+        return value;
+      }
+    }
+    return value;
+  })
   objectionParts?: UserObjectionPartDto[];
 
-  @ApiPropertyOptional({ type: [NewPartDto] })
+  @ApiPropertyOptional({
+    type: [NewPartDto],
+    description:
+      "JSON-encoded array of new parts to add. Pass as a JSON string in the multipart field.",
+  })
   @Validate(HasObjectionEntriesConstraint)
   @IsOptional()
   @IsArray()
   @ValidateNested({ each: true })
   @Type(() => NewPartDto)
+  @Transform(({ value }) => {
+    if (typeof value === "string") {
+      try {
+        return JSON.parse(value);
+      } catch {
+        return value;
+      }
+    }
+    return value;
+  })
   newParts?: NewPartDto[];
 }

src/claim-request-management/entites/schema/claim-case.evaluation.schema.ts

@@ -180,6 +180,27 @@ export class ClaimUserObjectionNewPart {
 export const ClaimUserObjectionNewPartSchema =
   SchemaFactory.createForClass(ClaimUserObjectionNewPart);
 
+// ---------------------------------------------------------------------------
+// Objection invoice (supporting document uploaded alongside the objection)
+// ---------------------------------------------------------------------------
+
+@Schema({ _id: false })
+export class ClaimObjectionInvoice {
+  @Prop({ type: Types.ObjectId, default: () => new Types.ObjectId() })
+  fileId: Types.ObjectId;
+
+  @Prop({ type: String, required: true })
+  path: string;
+
+  @Prop({ type: String, required: true })
+  fileName: string;
+
+  @Prop({ type: Date, default: () => new Date() })
+  uploadedAt: Date;
+}
+export const ClaimObjectionInvoiceSchema =
+  SchemaFactory.createForClass(ClaimObjectionInvoice);
+
 /**
  * Full user objection payload (matches v1 DTO: objectionParts + newParts).
  * Stored on {@link ClaimEvaluation.objection}.
@@ -194,6 +215,10 @@ export class ClaimUserObjectionPayload {
 
   @Prop({ type: Date, default: () => new Date() })
   submittedAt?: Date;
+
+  /** Optional supporting invoices uploaded at objection time. */
+  @Prop({ type: [ClaimObjectionInvoiceSchema], default: [] })
+  invoices?: ClaimObjectionInvoice[];
 }
 export const ClaimUserObjectionPayloadSchema =
   SchemaFactory.createForClass(ClaimUserObjectionPayload);

src/claim-request-management/entites/schema/claim-case.workflow.schema.ts

@@ -57,7 +57,7 @@ export class ClaimWorkflow {
   @Prop({ type: Date })
   lockedAt?: Date;
 
-  /** Lock expiry used by UI countdown (typically lockedAt + 15m). */
+  /** Lock expiry used by UI countdown (typically lockedAt + 30m). */
   @Prop({ type: Date })
   expiredAt?: Date;
 
@@ -68,7 +68,7 @@ export class ClaimWorkflow {
   preLockQueueSnapshot?: ClaimPreLockQueueSnapshot;
 
   /**
-   * First damage expert who called review assign; kept after the 15m lock expires
+   * First damage expert who called review assign; kept after the 30m lock expires
    * so no other expert can take the case while it remains in the expert queue.
    */
   @Prop({ type: ClaimActorLockSchema })

src/claim-request-management/entites/schema/claim-cases.schema.ts

@@ -58,6 +58,64 @@ export class RequiredDocumentRef {
 export const RequiredDocumentRefSchema =
   SchemaFactory.createForClass(RequiredDocumentRef);
 
+@Schema({ _id: false })
+export class FanavaranSyncStage {
+  @Prop({ type: String })
+  status?: "pending" | "success" | "failed" | "skipped";
+
+  @Prop({ type: Date })
+  lastTriedAt?: Date;
+
+  @Prop({ type: String })
+  lastError?: string;
+
+  @Prop({ type: Number })
+  claimId?: number;
+
+  @Prop({ type: Number })
+  claimNo?: number;
+
+  @Prop({ type: Number })
+  dmgCaseId?: number;
+
+  @Prop({ type: Number })
+  expertiseId?: number;
+
+  @Prop({ type: [MongooseSchema.Types.Mixed], default: [] })
+  files?: unknown[];
+
+  @Prop({ type: MongooseSchema.Types.Mixed })
+  response?: unknown;
+
+  @Prop({ type: Number, default: 0 })
+  retryCount?: number;
+
+  @Prop({ type: Number, default: 2 })
+  maxRetries?: number;
+
+  @Prop({ type: Date })
+  nextRetryAt?: Date;
+}
+export const FanavaranSyncStageSchema =
+  SchemaFactory.createForClass(FanavaranSyncStage);
+
+@Schema({ _id: false })
+export class FanavaranSyncState {
+  @Prop({ type: FanavaranSyncStageSchema })
+  baseClaim?: FanavaranSyncStage;
+
+  @Prop({ type: FanavaranSyncStageSchema })
+  damageCase?: FanavaranSyncStage;
+
+  @Prop({ type: FanavaranSyncStageSchema })
+  attachments?: FanavaranSyncStage;
+
+  @Prop({ type: FanavaranSyncStageSchema })
+  expertise?: FanavaranSyncStage;
+}
+export const FanavaranSyncStateSchema =
+  SchemaFactory.createForClass(FanavaranSyncState);
+
 @Schema({
   collection: "claimCases",
   timestamps: true,
@@ -142,6 +200,15 @@ export class ClaimCase {
   @Prop({ type: Number })
   claimId?: number;
 
+  @Prop({ type: Number })
+  dmgCaseId?: number;
+
+  @Prop({ type: Number })
+  expertiseId?: number;
+
+  @Prop({ type: FanavaranSyncStateSchema, default: () => ({}) })
+  fanavaranSync?: FanavaranSyncState;
+
   @Prop({ type: ClaimDamageSelectionSchema, default: () => ({}) })
   damage?: ClaimDamageSelection;
 
@@ -184,6 +251,20 @@ export class ClaimCase {
   @Prop({ type: Types.ObjectId, index: true })
   createdByRegistrarId?: Types.ObjectId;
 
+  /**
+   * V5 split flow: when true, the claim must be approved by the FileMaker
+   * who created the file before fanavaran submission is allowed.
+   */
+  @Prop({ type: Boolean, default: false })
+  requiresFileMakerApproval?: boolean;
+
+  /**
+   * V5 split flow: ObjectId of the FileMaker who must approve this claim.
+   * Set when the FileReviewer uploads the blame accident video in the V5 flow.
+   */
+  @Prop({ type: Types.ObjectId, index: true })
+  fileMakerApprovalActorId?: Types.ObjectId;
+
   /**
    * Legacy fields kept optional to simplify progressive migration.
    * If you choose to migrate later, we can remove these.

src/claim-request-management/expert-initiated-claim.mirror.controller.ts

@@ -4,9 +4,12 @@ import {
   Body,
   Controller,
   Get,
+  HttpException,
+  InternalServerErrorException,
   Param,
   Patch,
   Post,
+  Put,
   Query,
   UploadedFile,
   UseGuards,
@@ -516,6 +519,73 @@ Returns status of each item (uploaded/captured or not).
     );
   }
 
+  // ─── Owner signature on expert pricing ───────────────────────────────────────
+
+  @Put("claim-sign/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    description: "Signature file, agreement, and branch",
+    schema: {
+      type: "object",
+      required: ["sign", "agree", "branchId"],
+      properties: {
+        sign: { type: "string", format: "binary", description: "Signature image" },
+        agree: { type: "boolean", description: "true to accept, false to reject" },
+        branchId: { type: "string", description: "Insurer branch ID" },
+      },
+    },
+  })
+  @ApiOperation({
+    summary: "Owner signature on expert pricing (Flow 3 — expert acts on behalf of user)",
+    description:
+      "Field expert submits the damaged party's signature during the final approval stage. " +
+      "Delegates to the same service method as the user sign endpoint; the expert's " +
+      "identity is resolved to the claim owner via `resolveClaimEffectiveUserId`.",
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-sign",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const base = file.originalname.split(/[.,\s-]/)[0] || "sign";
+          callback(null, `${base}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  async submitOwnerSign(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body("agree") agree: string | boolean,
+    @Body("branchId") branchId: string,
+    @CurrentUser() expert: any,
+    @UploadedFile() sign: Express.Multer.File,
+  ) {
+    await this.mediaPolicyService.assertForClaim(sign, claimRequestId, "image");
+    const agreed =
+      typeof agree === "string"
+        ? agree === "true" || agree === "1"
+        : Boolean(agree);
+    try {
+      return await this.claimRequestManagementService.submitOwnerInsurerApprovalSignV2(
+        claimRequestId,
+        agreed,
+        typeof branchId === "string" ? branchId : "",
+        sign,
+        expert.sub,
+        expert,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit signature",
+      );
+    }
+  }
+
   @Patch("car-capture/:claimRequestId")
   @ApiConsumes("multipart/form-data")
   @UseInterceptors(

src/claim-request-management/fanavaran-policy-selection.spec.ts

@@ -0,0 +1,63 @@
+import { BadRequestException } from "@nestjs/common";
+import { selectLatestActiveFanavaranPolicy } from "./fanavaran-policy-selection";
+
+describe("selectLatestActiveFanavaranPolicy", () => {
+  const today = "2026-06-30";
+
+  it("selects the policy with the latest EndDate when newest is first", () => {
+    const selected = selectLatestActiveFanavaranPolicy(
+      [
+        { PolicyId: 4826286, EndDate: "1405/09/23" },
+        { PolicyId: 3719458, EndDate: "1404/09/06" },
+        { PolicyId: 2800731, EndDate: "1403/09/05" },
+      ],
+      today,
+    );
+
+    expect(selected.policyId).toBe(4826286);
+    expect(selected.endDate).toBe("1405/09/23");
+  });
+
+  it("selects the policy with the latest EndDate when newest is last", () => {
+    const selected = selectLatestActiveFanavaranPolicy(
+      [
+        { PolicyId: 2800731, EndDate: "1403/09/05" },
+        { PolicyId: 3719458, EndDate: "1404/09/06" },
+        { PolicyId: 4826286, EndDate: "1405/09/23" },
+      ],
+      today,
+    );
+
+    expect(selected.policyId).toBe(4826286);
+  });
+
+  it("rejects when no policies are returned", () => {
+    expect(() => selectLatestActiveFanavaranPolicy([], today)).toThrow(
+      BadRequestException,
+    );
+  });
+
+  it("rejects when the latest policy is expired", () => {
+    expect(() =>
+      selectLatestActiveFanavaranPolicy(
+        [
+          { PolicyId: 3719458, EndDate: "1404/09/06" },
+          { PolicyId: 2800731, EndDate: "1403/09/05" },
+        ],
+        today,
+      ),
+    ).toThrow(BadRequestException);
+  });
+
+  it("rejects when the latest policy has no valid PolicyId", () => {
+    expect(() =>
+      selectLatestActiveFanavaranPolicy(
+        [
+          { PolicyId: 3719458, EndDate: "1404/09/06" },
+          { PolicyId: null, EndDate: "1405/09/23" },
+        ],
+        today,
+      ),
+    ).toThrow(BadRequestException);
+  });
+});

src/claim-request-management/fanavaran-policy-selection.ts

@@ -0,0 +1,95 @@
+import { BadRequestException } from "@nestjs/common";
+import { jalaliToGregorianDate } from "src/helpers/date-jalali";
+import { gregorianDateInIran } from "src/helpers/iran-datetime";
+
+export type FanavaranPolicyInquiryRow = {
+  PolicyId?: unknown;
+  EndDate?: unknown;
+};
+
+export type SelectedFanavaranPolicy = {
+  policy: FanavaranPolicyInquiryRow;
+  policyId: number;
+  endDate: string;
+  endDateGregorian: string;
+};
+
+type DatedFanavaranPolicy = {
+  policy: FanavaranPolicyInquiryRow;
+  endDate: string;
+  endDateGregorian: string;
+};
+
+const NO_POLICY_MESSAGE =
+  "No Fanavaran policies were found for the insurer national code. PolicyId is required; contact the administrator.";
+
+const EXPIRED_POLICY_MESSAGE =
+  "The latest insurance policy is expired and cannot be sent to Fanavaran. Contact the administrator.";
+
+const INVALID_POLICY_MESSAGE =
+  "Fanavaran policy inquiry returned policies without a valid PolicyId or EndDate. PolicyId is required; contact the administrator.";
+
+function parsePolicyId(value: unknown): number | null {
+  if (value === null || value === undefined) return null;
+  if (typeof value === "string" && value.trim() === "") return null;
+  const id = Number(value);
+  return Number.isFinite(id) && id > 0 ? id : null;
+}
+
+function normalizeEndDate(value: unknown): {
+  endDate: string;
+  endDateGregorian: string;
+} | null {
+  if (value === null || value === undefined) return null;
+  const endDate = String(value).trim();
+  if (!endDate) return null;
+
+  const endDateGregorian = jalaliToGregorianDate(endDate);
+  if (!endDateGregorian) return null;
+
+  return { endDate, endDateGregorian };
+}
+
+export function selectLatestActiveFanavaranPolicy(
+  policies: unknown,
+  todayGregorian: string = gregorianDateInIran(new Date()),
+): SelectedFanavaranPolicy {
+  if (!Array.isArray(policies) || policies.length === 0) {
+    throw new BadRequestException(NO_POLICY_MESSAGE);
+  }
+
+  const candidates = policies
+    .map((policy) => {
+      if (!policy || typeof policy !== "object") return null;
+      const row = policy as FanavaranPolicyInquiryRow;
+      const endDate = normalizeEndDate(row.EndDate);
+      if (!endDate) return null;
+      return {
+        policy: row,
+        endDate: endDate.endDate,
+        endDateGregorian: endDate.endDateGregorian,
+      };
+    })
+    .filter((policy): policy is DatedFanavaranPolicy => policy !== null);
+
+  if (candidates.length === 0) {
+    throw new BadRequestException(INVALID_POLICY_MESSAGE);
+  }
+
+  const latest = candidates.reduce((currentLatest, candidate) =>
+    candidate.endDateGregorian > currentLatest.endDateGregorian
+      ? candidate
+      : currentLatest,
+  );
+
+  if (latest.endDateGregorian < todayGregorian) {
+    throw new BadRequestException(EXPIRED_POLICY_MESSAGE);
+  }
+
+  const policyId = parsePolicyId(latest.policy.PolicyId);
+  if (policyId === null) {
+    throw new BadRequestException(INVALID_POLICY_MESSAGE);
+  }
+
+  return { ...latest, policyId };
+}

src/client/client.controller.ts

@@ -1,11 +1,20 @@
-import { Body, Controller, Get, Patch, Post } from "@nestjs/common";
 import {
+  Body,
+  Controller,
+  Get,
+  Patch,
+  Post,
+  UseGuards,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
   ApiBody,
   ApiOperation,
   ApiResponse,
   ApiTags,
 } from "@nestjs/swagger";
 import { CurrentUser } from "src/decorators/user.decorator";
+import { SuperAdminGuard } from "src/super-admin/guards/super-admin.guard";
 import { SystemSettingsResponseDto } from "src/system-settings/dto/system-settings.dto";
 import { SystemSettingsService } from "src/system-settings/system-settings.service";
 import { ClientService } from "./client.service";
@@ -21,26 +30,35 @@ export class ClientController {
   ) {}
 
   @Post()
+  @UseGuards(SuperAdminGuard)
+  @ApiBearerAuth()
+  @ApiOperation({ summary: "Create a new insurer client (super-admin only)" })
   async addClient(@Body() client: ClientDto) {
     return await this.clientService.addClient(client);
   }
 
   @Get()
+  @UseGuards(SuperAdminGuard)
+  @ApiBearerAuth()
   async getClient(@CurrentUser() user) {
     return await this.clientService.getClients();
   }
 
   @Get("list")
+  @UseGuards(SuperAdminGuard)
+  @ApiBearerAuth()
   async getClientList(@CurrentUser() user) {
     return await this.clientService.getClientList();
   }
 
   /** Toggle SandHub/Tejarat live HTTP vs mock inquiries (`system_settings.externalApis.sandHubUseLiveApi`). */
   @Patch("external-inquiries-live")
+  @UseGuards(SuperAdminGuard)
+  @ApiBearerAuth()
   @ApiOperation({
-    summary: "Enable or disable live external inquiries",
+    summary: "Enable or disable live external inquiries (super-admin only)",
     description:
-      "Updates `system_settings.externalApis.sandHubUseLiveApi`. No auth required. Use the request examples below to switch between live Tejarat/SandHub HTTP and offline mock mode.",
+      "Updates `system_settings.externalApis.sandHubUseLiveApi`. Use the request examples below to switch between live Tejarat/SandHub HTTP and offline mock mode.",
   })
   @ApiBody({
     type: SetExternalInquiriesLiveDto,
@@ -52,7 +70,8 @@ export class ClientController {
       },
       disableLive: {
         summary: "Disable live inquiries (mock mode)",
-        description: "Use mocked inquiry responses; flows continue without external connectivity.",
+        description:
+          "Use mocked inquiry responses; flows continue without external connectivity.",
         value: { enabled: false },
       },
     },

src/client/dto/client-external-inquiries.dto.ts

@@ -49,6 +49,14 @@ export class ExternalInquiryFlagsDto implements ExternalInquiryFlags {
   })
   @IsBoolean()
   carOwnership: boolean;
+
+  @ApiProperty({
+    description:
+      "ESG VIN/chassis-number inquiry (`/inquiry/policyByChassis`). Required for the VIN initial-form path.",
+    example: false,
+  })
+  @IsBoolean()
+  vinChassis: boolean;
 }
 
 export class UpdateClientExternalInquiriesDto extends PartialType(

src/common/auth/guards/auth.guard.ts

@@ -20,7 +20,9 @@ export class AuthGuard implements CanActivate {
     }
     try {
       const payload: JwtPayload =
-        await this.jwtService.verifyAsync<JwtPayload>(token);
+        await this.jwtService.verifyAsync<JwtPayload>(token, {
+          secret: `${process.env.JWT_SECRET}`,
+        });
       request["user"] = payload;
     } catch {
       throw new UnauthorizedException("Invalid or expired token");

src/common/dto/list-query-v2.dto.ts

@@ -3,6 +3,7 @@ import { Type } from "class-transformer";
 import {
   IsIn,
   IsInt,
+  IsISO8601,
   IsOptional,
   IsString,
   Max,
@@ -102,4 +103,20 @@ export class ListQueryV2Dto {
   @IsOptional()
   @IsIn([...LIST_FILE_TYPE_V2])
   fileType?: ListFileTypeV2;
+
+  @ApiPropertyOptional({
+    description: "Filter start date (ISO 8601). Only files created on or after this date are returned.",
+    example: "2025-01-01T00:00:00.000Z",
+  })
+  @IsOptional()
+  @IsISO8601({ strict: false })
+  startDate?: string;
+
+  @ApiPropertyOptional({
+    description: "Filter end date (ISO 8601). Only files created on or before this date are returned.",
+    example: "2025-12-31T23:59:59.999Z",
+  })
+  @IsOptional()
+  @IsISO8601({ strict: false })
+  endDate?: string;
 }

src/common/types/external-inquiry.types.ts

@@ -6,6 +6,7 @@ export const EXTERNAL_INQUIRY_TYPES = [
   "sheba",
   "drivingLicense",
   "carOwnership",
+  "vinChassis",
 ] as const;
 
 export type ExternalInquiryType = (typeof EXTERNAL_INQUIRY_TYPES)[number];
@@ -21,6 +22,7 @@ export const DEFAULT_EXTERNAL_INQUIRY_FLAGS: Record<
   sheba: false,
   drivingLicense: false,
   carOwnership: false,
+  vinChassis: false,
 };
 
 export type ExternalInquiryFlags = Record<ExternalInquiryType, boolean>;

src/core/config/config.schema.ts

@@ -2,12 +2,10 @@ import {
   IsBooleanString,
   IsEnum,
   IsNumber,
-  IsNumberString,
   IsOptional,
   IsPositive,
   IsString,
   IsUrl,
-  Length,
   Matches,
   Max,
   Min,

src/core/config/fanavaran-client.config.ts

@@ -5,7 +5,9 @@ export const FANAVARAN_CLIENT_KEYS: readonly FanavaranClientKey[] = [
   "tejaratno",
 ] as const;
 
-export function isFanavaranClientKey(value: string): value is FanavaranClientKey {
+export function isFanavaranClientKey(
+  value: string,
+): value is FanavaranClientKey {
   const normalized = value?.trim().toLowerCase();
   return normalized === "parsian" || normalized === "tejaratno";
 }
@@ -35,9 +37,17 @@ export interface FanavaranPayloadDefaults {
   AccidentReportTypeId: number;
   AccidentVehicleUsedId: number;
   ClaimExpertId: number;
+  ExpertiseClaimExpertId: number;
   CompensationReferenceId: number;
   CulpritLicenceTypeId: number;
   CulpritTypeId: number;
+  DmgCaseTypeId: number;
+  DmgHistoryStatus: number;
+  PlaqueKindId: number;
+  PlaqueSampleId: number;
+  DriverIsOwner: number;
+  FaultPercent: number;
+  ClaimFileTypeId: number;
 }
 
 export interface FanavaranClientProfile {
@@ -65,10 +75,18 @@ const FANAVARAN_CLIENT_PROFILES: Record<
       AccidentCityId: 701,
       AccidentReportTypeId: 155,
       AccidentVehicleUsedId: 1,
-      ClaimExpertId: 1589,
+      ClaimExpertId: 4543092,
+      ExpertiseClaimExpertId: 4543092,
       CompensationReferenceId: 167,
       CulpritLicenceTypeId: 2,
       CulpritTypeId: 337,
+      DmgCaseTypeId: 175,
+      DmgHistoryStatus: 5214,
+      PlaqueKindId: 8,
+      PlaqueSampleId: 10,
+      DriverIsOwner: 0,
+      FaultPercent: 100,
+      ClaimFileTypeId: 23,
     },
   },
   parsian: {
@@ -87,9 +105,17 @@ const FANAVARAN_CLIENT_PROFILES: Record<
       AccidentReportTypeId: 155,
       AccidentVehicleUsedId: 1,
       ClaimExpertId: 154,
+      ExpertiseClaimExpertId: 29,
       CompensationReferenceId: 167,
       CulpritLicenceTypeId: 2,
       CulpritTypeId: 337,
+      DmgCaseTypeId: 175,
+      DmgHistoryStatus: 5214,
+      PlaqueKindId: 8,
+      PlaqueSampleId: 10,
+      DriverIsOwner: 0,
+      FaultPercent: 100,
+      ClaimFileTypeId: 70,
     },
   },
 };
@@ -127,14 +153,14 @@ export function fanavaranPreviewPath(
   clientKey: FanavaranClientKey,
   claimCaseId: string,
 ): string {
-  return `/v2/fanavaran/${clientKey}/claim-cases/${claimCaseId}`;
+  return `/v2/fanavaran/${clientKey}/claim-cases/${claimCaseId}/base-claim/preview`;
 }
 
 export function fanavaranSubmitPath(
   clientKey: FanavaranClientKey,
   claimCaseId: string,
 ): string {
-  return `/v2/fanavaran/${clientKey}/claim-cases/${claimCaseId}`;
+  return `/v2/fanavaran/${clientKey}/claim-cases/${claimCaseId}/base-claim/submit`;
 }
 
 export function fanavaranManualSubmitPath(claimCaseId: string): string {

src/core/config/http-proxy.factory.ts

@@ -0,0 +1,26 @@
+import { ConfigService } from "@nestjs/config";
+import { HttpModuleOptions } from "@nestjs/axios";
+import { SocksProxyAgent } from "socks-proxy-agent";
+
+/**
+ * Shared HttpModule.registerAsync factory that applies the SOCKS proxy
+ * when SOCKS_PROXY_HOST + SOCKS_PROXY_PORT env vars are set.
+ * Used by every module that imports HttpModule.
+ */
+export function createHttpModuleOptions(
+  configService: ConfigService,
+): HttpModuleOptions | Promise<HttpModuleOptions> {
+  const socksHost = configService.get<string>("SOCKS_PROXY_HOST");
+  const socksPort = configService.get<string>("SOCKS_PROXY_PORT");
+
+  if (socksHost && socksPort) {
+    const proxyUrl = `socks5://${socksHost}:${socksPort}`;
+    const agent = new SocksProxyAgent(proxyUrl);
+    return {
+      httpsAgent: agent,
+      httpAgent: agent,
+      proxy: false,
+    };
+  }
+  return {};
+}

src/expert-blame/dto/all-request.dto.ts

@@ -121,6 +121,12 @@ export class AllRequestDtoV2 {
   unifiedFileStatus?: string;
   partiesInitialForms: { firstParty: string; secondParty: string };
   partiesVehicles: { firstPartyVehicle: string; secondPartyVehicle: string };
+  /**
+   * True when the file is in WAITING_FOR_FILE_REVIEWER status — the FileReviewer
+   * must complete accident fields, capture, and upload-video via v4 endpoints
+   * before the file enters the normal expert-blame review queue.
+   */
+  needsFileReviewerCompletion?: boolean;
 }
 
 export class AllRequestDtoRsV2 {

src/expert-blame/expert-blame.service.ts

@@ -12,6 +12,7 @@ import {
   assertBlameCaseForExpertTenant,
   blameCaseAccessibleToExpert,
   blameCaseInitiatedByFieldExpert,
+  blameCaseTouchesClient,
   requireActorClientKey,
 } from "src/helpers/tenant-scope";
 import {
@@ -46,6 +47,10 @@ import {
   buildExpertAssignConflictForOtherReviewer,
   resolvePersistentReviewAssigneeId,
 } from "src/helpers/expert-workflow-review-assignee";
+import {
+  EXPERT_WORKFLOW_LOCK_TTL_MS,
+  expertWorkflowLockExpiredAt,
+} from "src/helpers/expert-workflow-lock";
 import { RequestManagementDbService } from "src/request-management/entities/db-service/request-management.db.service";
 import { BlameRequestDbService } from "src/request-management/entities/db-service/blame-request.db.service";
 import {
@@ -111,9 +116,6 @@ function statementToFormKey(statement?: {
 export class ExpertBlameService {
   private readonly logger = new Logger(ExpertBlameService.name);
 
-  /** Blame V2 `workflow.locked` TTL (must match checks in lock/reply/resend). */
-  private readonly blameV2LockTtlMs = 15 * 60 * 1000;
-
   constructor(
     private readonly requestManagementDbService: RequestManagementDbService,
     private readonly blameRequestDbService: BlameRequestDbService,
@@ -437,6 +439,9 @@ export class ExpertBlameService {
       if (actor.role === RoleEnum.FIELD_EXPERT) {
         return this.getFieldExpertBlameListV2(actor, query);
       }
+      if (actor.role === RoleEnum.FILE_REVIEWER) {
+        return this.getFileReviewerBlameListV2(actor, query);
+      }
       requireActorClientKey(actor);
       const expertId = actor.sub;
 
@@ -578,6 +583,44 @@ export class ExpertBlameService {
     return pagedResult;
   }
 
+  /**
+   * Blame inbox for FILE_REVIEWER — all expert-initiated IN_PERSON files that
+   * have been sealed by a FileMaker (WAITING_FOR_FILE_REVIEWER) and belong to
+   * this reviewer's insurance company (clientKey).
+   *
+   * Once the FileReviewer completes their steps the file moves to
+   * WAITING_FOR_EXPERT (via upload-video), after which it is visible in the
+   * standard expert-blame panel as usual.
+   */
+  private async getFileReviewerBlameListV2(
+    actor: { sub: string; clientKey?: string },
+    query: ListQueryV2Dto = {},
+  ): Promise<AllRequestDtoRsV2> {
+    const clientKey = requireActorClientKey(actor);
+
+    const allSealed = (await this.blameRequestDbService.find(
+      {
+        expertInitiated: true,
+        status: {
+          $in: [
+            CaseStatus.WAITING_FOR_FILE_REVIEWER,
+            CaseStatus.WAITING_FOR_EXPERT,
+            CaseStatus.COMPLETED,
+          ],
+        },
+      },
+      { lean: true },
+    )) as Record<string, unknown>[];
+
+    // Scope to this reviewer's insurance company via blame party clientId
+    const visibleCases = allSealed.filter((doc) =>
+      blameCaseTouchesClient(doc, clientKey),
+    );
+
+    const pagedResult = await this.paginateBlameListV2(visibleCases, query);
+    return pagedResult;
+  }
+
   private async paginateBlameListV2(
     visibleCases: Record<string, unknown>[],
     query: ListQueryV2Dto,
@@ -587,11 +630,21 @@ export class ExpertBlameService {
         String((d as { publicId?: string }).publicId ?? ""),
       ),
     );
-    const filtered = this.filterBlameDocsByUnifiedStatus(
+    let filtered = this.filterBlameDocsByUnifiedStatus(
       visibleCases,
       claimByPublicId,
       query.unifiedStatus,
     );
+    const { fromDate, toDate } = parseListDateRange(query.startDate, query.endDate);
+    if (fromDate || toDate) {
+      filtered = filtered.filter((doc) =>
+        isInListDateRange(
+          (doc as { createdAt?: Date }).createdAt,
+          fromDate,
+          toDate,
+        ),
+      );
+    }
 
     const paged = applyListQueryV2(
       filtered,
@@ -726,6 +779,10 @@ export class ExpertBlameService {
           secondParty?.vehicle?.inquiry?.mapped?.CarName ||
           "",
       },
+      needsFileReviewerCompletion:
+        String(doc.status ?? "") === CaseStatus.WAITING_FOR_FILE_REVIEWER ||
+        (!!(doc as any).isMadeByFileMaker &&
+          String(doc.status ?? "") === CaseStatus.WAITING_FOR_EXPERT),
     };
   }
 
@@ -745,11 +802,11 @@ export class ExpertBlameService {
     }
     const la = doc.workflow.lockedAt;
     if (!la) return true;
-    return Date.now() < new Date(la as Date).getTime() + this.blameV2LockTtlMs;
+    return Date.now() < new Date(la as Date).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS;
   }
 
   /**
-   * Persist unlock when blame V2 workflow lock is older than {@link blameV2LockTtlMs}.
+   * Persist unlock when blame V2 workflow lock is older than {@link EXPERT_WORKFLOW_LOCK_TTL_MS}.
    * V1 uses in-memory `scheduleUnlock`; V2 only stored `workflow.lockedAt`, so locks never cleared until now.
    */
   private async expireBlameCaseWorkflowLockV2IfStale(
@@ -767,7 +824,7 @@ export class ExpertBlameService {
     }
     if (
       lockedAt &&
-      Date.now() < new Date(lockedAt as Date).getTime() + this.blameV2LockTtlMs
+      Date.now() < new Date(lockedAt as Date).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS
     ) {
       return;
     }
@@ -1246,7 +1303,7 @@ export class ExpertBlameService {
       throw new BadRequestException("Request is locked by another expert");
     }
 
-    const fifteenMinutes = new Date(Date.now() + 15 * 60 * 1000);
+    const lockExpiresAt = expertWorkflowLockExpiredAt();
     const lockSnapshot = await this.snapshotFieldExpert(actorDetail.sub);
 
     const updateResult = await this.requestManagementDbService.findOneAndUpdate(
@@ -1258,7 +1315,7 @@ export class ExpertBlameService {
         $set: {
           lockFile: true,
           blameStatus: ReqBlameStatus.ReviewRequest,
-          unlockTime: fifteenMinutes,
+          unlockTime: lockExpiresAt,
           lockTime: new Date(),
           actorLocked: {
             fullName: actorDetail.fullName,
@@ -1435,7 +1492,7 @@ export class ExpertBlameService {
       $set: {
         "workflow.locked": true,
         "workflow.lockedAt": now,
-        "workflow.expiredAt": new Date(now.getTime() + this.blameV2LockTtlMs),
+        "workflow.expiredAt": new Date(now.getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS),
         "workflow.lockedBy": lockedByPayload,
       },
       $push: {
@@ -1566,7 +1623,7 @@ export class ExpertBlameService {
   }
 
   /**
-   * V2: Lock blame case for 15 minutes (blameCases collection).
+   * V2: Lock blame case for 30 minutes (blameCases collection).
    * Delegates to {@link assignBlameCaseForReviewV2}; maps conflict to BadRequest for legacy clients.
    */
   async lockRequestV2(
@@ -1651,7 +1708,7 @@ export class ExpertBlameService {
       const lockedAt = request.workflow?.lockedAt;
       if (lockedAt) {
         const lockExpiryTime =
-          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
+          new Date(lockedAt).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS;
         if (Date.now() > lockExpiryTime) {
           throw new ForbiddenException(
             "Your lock time has expired. Please lock the request again.",
@@ -1814,6 +1871,7 @@ export class ExpertBlameService {
             link: this.smsOrchestrationService.buildBlamePartyLink(
               requestIdToken,
               role,
+              "v1",
             ),
           });
         }
@@ -1893,11 +1951,11 @@ export class ExpertBlameService {
       const lockedAt = request.workflow?.lockedAt;
       const isLockedByCurrentActor = lockedByActorId === actorId;
 
-      // Check if lock has expired (15 minutes)
+      // Check if lock has expired (30 minutes)
       let isLockExpired = false;
       if (lockedAt) {
         const lockExpiryTime =
-          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
+          new Date(lockedAt).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS;
         isLockExpired = Date.now() > lockExpiryTime;
       }
 
@@ -2008,6 +2066,7 @@ export class ExpertBlameService {
             link: this.smsOrchestrationService.buildBlamePartyLink(
               requestIdToken,
               linkRole,
+              "v1",
             ),
           });
         }
@@ -2059,11 +2118,11 @@ export class ExpertBlameService {
       const lockedAt = request.workflow?.lockedAt;
       const isLockedByCurrentActor = lockedByActorId === actorId;
 
-      // Check if lock has expired (15 minutes)
+      // Check if lock has expired (30 minutes)
       let isLockExpired = false;
       if (lockedAt) {
         const lockExpiryTime =
-          new Date(lockedAt).getTime() + this.blameV2LockTtlMs;
+          new Date(lockedAt).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS;
         isLockExpired = Date.now() > lockExpiryTime;
       }
 

src/expert-claim/dto/claim-detail-v2.dto.ts

@@ -131,16 +131,26 @@ export class ClaimDetailV2ResponseDto {
   })
   awaitingFactorValidation?: boolean;
 
+  @ApiPropertyOptional({
+    description:
+      "True for V5 files — the FileMaker must approve or reject the claim before it is submitted to fanavaran. False (or absent) for V4 files which go straight through.",
+    example: true,
+  })
+  requiresFileMakerApproval?: boolean;
+
   @ApiPropertyOptional({
     description:
       "Slice of `claim.evaluation` exposed to the damage expert. " +
-      "`damageExpertReply` / `damageExpertReplyFinal` are returned only while " +
-      "awaiting factor validation. `ownerInsurerApproval` and " +
-      "`ownerPricedPartsApproval` are returned whenever they exist on the " +
-      "claim — each carries `signLink` (resolved from `signDetailId`) so the " +
-      "front-end can render the user signature directly. Likewise, " +
-      "`damageExpertReply.userComment` / `damageExpertReplyFinal.userComment` " +
-      "expose `signLink` when a user comment signature is present.",
+      "`damageExpertReply` / `damageExpertReplyFinal` are returned whenever " +
+      "present, regardless of the current claim status — historical assessment " +
+      "data remains visible once the expert has submitted it. " +
+      "`ownerInsurerApproval` and `ownerPricedPartsApproval` are returned " +
+      "whenever they exist on the claim — each carries `signLink` (resolved " +
+      "from `signDetailId`) so the front-end can render the user signature " +
+      "directly. Likewise, `damageExpertReply.userComment` / " +
+      "`damageExpertReplyFinal.userComment` expose `signLink` when a user " +
+      "comment signature is present. `priceDrop` is included whenever it " +
+      "has been saved, not only during the expert review phase.",
   })
   evaluation?: {
     damageExpertReply?: unknown;

src/expert-claim/dto/claim-list-v2.dto.ts

@@ -56,6 +56,12 @@ export class ClaimListItemV2Dto {
   })
   carBodyFirstForm?: { car?: boolean; object?: boolean };
 
+  @ApiPropertyOptional({
+    description: 'Linked blame file ID (present when the claim originates from a blame case)',
+    example: '6a3a6f171aadfa0cc313c582',
+  })
+  blameRequestId?: string;
+
   @ApiProperty({ description: 'Submission date', example: '2026-02-22T10:00:00.000Z' })
   createdAt: string;
 
@@ -64,6 +70,13 @@ export class ClaimListItemV2Dto {
       "True in the expert repair-factor validation queue: `status=EXPERT_VALIDATING_REPAIR_FACTORS` (or legacy `WAITING_FOR_INSURER_APPROVAL`) with `claimStatus=UNDER_REVIEW` and `currentStep=EXPERT_COST_EVALUATION`.",
   })
   awaitingFactorValidation?: boolean;
+
+  @ApiPropertyOptional({
+    description:
+      "True for V5 files — the FileMaker must approve or reject the claim before it is submitted to fanavaran. False (or absent) for V4 files which go straight through.",
+    example: true,
+  })
+  requiresFileMakerApproval?: boolean;
 }
 
 export class GetClaimListV2ResponseDto {

src/expert-claim/exceptions/business-rule.exception.ts

@@ -0,0 +1,25 @@
+import { HttpException, HttpStatus } from "@nestjs/common";
+
+/**
+ * Thrown when a well-formed request violates a business rule that cannot be
+ * expressed as a generic validation error.  Returns HTTP 422 with a structured
+ * body so the frontend can branch on `errorCode` without string-matching the
+ * human-readable `message`.
+ *
+ * Response body shape:
+ * ```json
+ * { "errorCode": "SOME_CODE", "message": "Human-readable explanation." }
+ * ```
+ */
+export class BusinessRuleException extends HttpException {
+  constructor(
+    public readonly errorCode: string,
+    message: string,
+  ) {
+    super({ errorCode, message }, HttpStatus.UNPROCESSABLE_ENTITY);
+  }
+}
+
+export const BusinessErrorCode = {
+  DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED: "DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED",
+} as const;

src/expert-claim/expert-claim.module.ts

@@ -1,5 +1,7 @@
 import { HttpModule } from "@nestjs/axios";
 import { Module } from "@nestjs/common";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 import { MongooseModule } from "@nestjs/mongoose";
 import { AiModule } from "src/ai/ai.module";
 import { AuthModule } from "src/auth/auth.module";
@@ -21,7 +23,11 @@ import { ExpertClaimService } from "./expert-claim.service";
 
 @Module({
   imports: [
-    HttpModule,
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
     SandHubModule,
     MongooseModule.forFeature([
       { name: ClaimFactorsImage.name, schema: ClaimFactorsImageSchema },

src/expert-claim/expert-claim.service.ts

@@ -12,6 +12,10 @@ import {
   Logger,
   NotFoundException,
 } from "@nestjs/common";
+import {
+  BusinessErrorCode,
+  BusinessRuleException,
+} from "./exceptions/business-rule.exception";
 import { distance as stringDistance } from "fastest-levenshtein"; // حتما نصب بشه
 import { Types } from "mongoose";
 import { lastValueFrom } from "rxjs";
@@ -19,6 +23,7 @@ import { ClaimRequestManagementDbService } from "src/claim-request-management/en
 import {
   ClaimRequestManagementService,
   FanavaranAutoSubmitResult,
+  FanavaranExpertiseSubmitResult,
 } from "src/claim-request-management/claim-request-management.service";
 import { ClaimSignDbService } from "src/claim-request-management/entites/db-service/claim-sign.db.service";
 import { DamageImageDbService } from "src/claim-request-management/entites/db-service/damage-image.db.service";
@@ -45,6 +50,10 @@ import {
   buildExpertAssignConflictForOtherReviewer,
   resolvePersistentReviewAssigneeId,
 } from "src/helpers/expert-workflow-review-assignee";
+import {
+  EXPERT_WORKFLOW_LOCK_TTL_MS,
+  expertWorkflowLockExpiredAt,
+} from "src/helpers/expert-workflow-lock";
 import { ClaimPerIdRs } from "./dto/claim-list-perId-rs.dto";
 import { ClaimListDtoRs } from "./dto/claim-list-rs.dto";
 import { ClaimCaseDbService } from "src/claim-request-management/entites/db-service/claim-case.db.service";
@@ -54,6 +63,7 @@ import { RoleEnum } from "src/Types&Enums/role.enum";
 import {
   assertClaimCaseForTenant,
   assertClaimCaseForExpertActor,
+  blameCaseTouchesClient,
   claimCaseInitiatedByFieldExpert,
   claimCaseTouchesClient,
   requireActorClientKey,
@@ -162,9 +172,6 @@ import { canonicalizeResendDocumentKey } from "src/helpers/claim-resend-document
 export class ExpertClaimService {
   private readonly logger = new Logger(ExpertClaimService.name);
 
-  /** Matches blame v2 `workflow` lock TTL: locker may re-enter until expired, then others may open. */
-  private readonly claimV2WorkflowLockTtlMs = 15 * 60 * 1000;
-
   private readonly priceDropPart = {
     backFender: {
       Minor: 2,
@@ -288,7 +295,7 @@ export class ExpertClaimService {
 
   private appendFanavaranAutoSubmitToMessage(
     baseMessage: string,
-    fanavaran: FanavaranAutoSubmitResult,
+    fanavaran: FanavaranAutoSubmitResult | FanavaranExpertiseSubmitResult,
   ): string {
     if (fanavaran.submitted) {
       return `${baseMessage} The claim was sent to Fanavaran successfully.`;
@@ -365,6 +372,21 @@ export class ExpertClaimService {
     await enrichApproval("ownerInsurerApproval");
     await enrichApproval("ownerPricedPartsApproval");
 
+    // Resolve objection invoice paths to downloadable URLs.
+    const objection = ev.objection as Record<string, unknown> | undefined;
+    if (objection) {
+      const invoices = objection.invoices as Array<Record<string, unknown>> | undefined;
+      if (Array.isArray(invoices) && invoices.length > 0) {
+        ev.objection = {
+          ...objection,
+          invoices: invoices.map((inv) => ({
+            ...inv,
+            url: inv.path ? buildFileLink(inv.path as string) : undefined,
+          })),
+        };
+      }
+    }
+
     return ev;
   }
 
@@ -377,7 +399,16 @@ export class ExpertClaimService {
     return this.blameRequestDbService.findById(id);
   }
 
-  private async assertExpertActorOnClaim(claim: any, actor: any): Promise<void> {
+  private async assertExpertActorOnClaim(
+    claim: any,
+    actor: any,
+  ): Promise<void> {
+    // FILE_REVIEWER: by the time we reach this method the caller has already
+    // verified that actor.sub === blame.assignedFileReviewerId (Phase 2 of
+    // assignClaimForReviewV2).  The generic tenant-scope check would incorrectly
+    // reject them because initiatedByFieldExpertId belongs to the FileMaker, not
+    // the reviewer.  Skip it — the assignment check is the access proof.
+    if ((actor as any).role === RoleEnum.FILE_REVIEWER) return;
     const blame = await this.loadBlameForClaim(claim);
     assertClaimCaseForExpertActor(claim, actor, blame);
   }
@@ -535,6 +566,23 @@ export class ExpertClaimService {
     return this.expertVehicleFromPartyVehicle(party?.vehicle);
   }
 
+  /** Extract car name / model from the inquiry snapshot embedded on the claim. */
+  private vehicleNamesFromClaimInquiries(claim: any): {
+    carName?: string;
+    carModel?: string;
+  } {
+    // Claim copies inquiries from blame at creation time.
+    // Try thirdParty first, then carBody.
+    const mapped =
+      claim?.inquiries?.thirdParty?.data?.FIRST?.mapped ??
+      claim?.inquiries?.carBody?.data?.FIRST?.mapped ??
+      {};
+    const carName: string | undefined =
+      mapped.MapTypNam || mapped.SystemField || undefined;
+    const carModel: string | undefined = mapped.TypeField || undefined;
+    return { carName, carModel };
+  }
+
   private vehicleForExpertFromClaimAndBlameMap(
     claim: any,
     blameById: Map<string, any>,
@@ -548,10 +596,24 @@ export class ExpertClaimService {
     | undefined {
     const cv = claim?.vehicle;
     if (cv && (cv.carName || cv.carModel || cv.carType || (cv as any).plate)) {
+      const carType: string | undefined = cv.carType;
+      // carName/carModel that match the enum value (e.g. "sedan") are invalid —
+      // the expert may have accidentally copied the carType value into those fields.
+      // Fall back to the inquiry snapshot for the real brand / variant strings.
+      let carName: string | undefined = cv.carName;
+      let carModel: string | undefined = cv.carModel;
+      if (
+        (!carName || carName === carType) ||
+        (!carModel || carModel === carType)
+      ) {
+        const fromInquiry = this.vehicleNamesFromClaimInquiries(claim);
+        if (!carName || carName === carType) carName = fromInquiry.carName;
+        if (!carModel || carModel === carType) carModel = fromInquiry.carModel;
+      }
       return {
-        carName: cv.carName,
-        carModel: cv.carModel,
-        carType: cv.carType,
+        carName,
+        carModel,
+        carType,
         ...((cv as any).plate ? { plate: (cv as any).plate } : {}),
       };
     }
@@ -777,7 +839,7 @@ export class ExpertClaimService {
       throw new BadRequestException("Request has damage expert reply");
     }
 
-    const fifteenMinutes = new Date(Date.now() + 15 * 60 * 1000);
+    const lockExpiresAt = expertWorkflowLockExpiredAt();
     const lockSnapshot = await this.snapshotDamageExpert(actorDetail.sub);
 
     await this.claimRequestManagementDbService.findOneAndUpdate(
@@ -785,7 +847,7 @@ export class ExpertClaimService {
       {
         lockFile: true,
         claimStatus: ReqClaimStatus.ReviewRequest,
-        unlockTime: fifteenMinutes,
+        unlockTime: lockExpiresAt,
         lockTime: Date.now(),
         $set: {
           actorLocked: {
@@ -814,7 +876,7 @@ export class ExpertClaimService {
       idempotencyKey: `claim:${requestId}:checked:${actorDetail.sub}`,
     });
 
-    this.unlockApi(request, fifteenMinutes.getTime() - Date.now());
+    this.unlockApi(request, lockExpiresAt.getTime() - Date.now());
 
     return { _id: requestId, lock: true };
   }
@@ -2367,16 +2429,24 @@ export class ExpertClaimService {
         await this.claimRequestManagementService.autoSubmitToFanavaranV2OnClaimCompleted(
           claimRequestId,
         );
+      const fanavaranExpertise =
+        await this.claimRequestManagementService.autoSubmitFanavaranExpertiseOnExpertReply(
+          claimRequestId,
+        );
       return {
         message: this.appendFanavaranAutoSubmitToMessage(
+          this.appendFanavaranAutoSubmitToMessage(
             "Factors were reviewed with expert repricing on rejected lines. The claim is completed without an owner signature (temporary policy; may require owner acceptance later).",
             fanavaran,
           ),
+          fanavaranExpertise,
+        ),
         claimRequestId,
         claimStatus: ClaimStatus.APPROVED,
         caseStatus: ClaimCaseStatus.COMPLETED,
         outcome: "REJECTED_REPRICED_AUTO_COMPLETED",
         fanavaran,
+        fanavaranExpertise,
       };
     }
 
@@ -2393,17 +2463,25 @@ export class ExpertClaimService {
       await this.claimRequestManagementService.autoSubmitToFanavaranV2OnClaimCompleted(
         claimRequestId,
       );
+    const fanavaranExpertise =
+      await this.claimRequestManagementService.autoSubmitFanavaranExpertiseOnExpertReply(
+        claimRequestId,
+      );
 
     return {
       message: this.appendFanavaranAutoSubmitToMessage(
+        this.appendFanavaranAutoSubmitToMessage(
           "All factors were approved by the expert. The claim is completed without an additional owner signature.",
           fanavaran,
         ),
+        fanavaranExpertise,
+      ),
       claimRequestId,
       claimStatus: ClaimStatus.APPROVED,
       caseStatus: ClaimCaseStatus.COMPLETED,
       outcome: "ALL_APPROVED_AUTO_COMPLETED",
       fanavaran,
+      fanavaranExpertise,
     };
   }
 
@@ -2455,15 +2533,122 @@ export class ExpertClaimService {
     throw new HttpException(error.response, error.claimStatus);
   }
 
+
+  /**
+   * FILE_REVIEWER path: atomically assign this reviewer to the linked V4 blame
+   * file.  Operates on the blame document (not the claim workflow lock).
+   *
+   * Rules:
+   *  - Blame must be isMadeByFileMaker, IN_PERSON, expertInitiated.
+   *  - Status must be WAITING_FOR_FILE_REVIEWER.
+   *  - No other reviewer may have taken it (assignedFileReviewerId absent/null).
+   *  - Idempotent: same reviewer calling again gets "already_assigned_to_you".
+   */
+  private async assignFileReviewerToV4Blame(
+    claimRequestId: string,
+    claim: any,
+    actor: { sub: string; fullName?: string; clientKey?: string },
+  ): Promise<ExpertFileAssignResultDto> {
+    if (!claim.blameRequestId) {
+      throw new BadRequestException({
+        success: false,
+        status: "unavailable" satisfies ExpertFileAssignStatus,
+        message: "This claim has no linked blame file.",
+      });
+    }
+
+    const blame = await this.blameRequestDbService.findById(
+      String(claim.blameRequestId),
+    );
+    if (!blame) {
+      throw new NotFoundException("Linked blame file not found.");
+    }
+    if (!(blame as any).isMadeByFileMaker) {
+      throw new BadRequestException({
+        success: false,
+        status: "unavailable" satisfies ExpertFileAssignStatus,
+        message: "Only V4 FileMaker files can be assigned to a FileReviewer.",
+      });
+    }
+    if ((blame as any).status !== "WAITING_FOR_FILE_REVIEWER") {
+      throw new BadRequestException({
+        success: false,
+        status: "unavailable" satisfies ExpertFileAssignStatus,
+        message: `Blame file is not ready for FileReviewer. Status: ${(blame as any).status}`,
+      });
+    }
+
+    const existing = (blame as any).assignedFileReviewerId;
+    if (existing) {
+      if (String(existing) === actor.sub) {
+        return {
+          success: true,
+          status: "already_assigned_to_you",
+          message: "You have already taken this file.",
+        };
+      }
+      throw new ConflictException({
+        success: false,
+        status: "locked" satisfies ExpertFileAssignStatus,
+        message: "Another FileReviewer has already taken this file.",
+      });
+    }
+
+    // Atomically claim it — findOneAndUpdate with null/missing guard
+    const reviewerOid = new Types.ObjectId(actor.sub);
+    const updated = await this.blameRequestDbService.findOneAndUpdate(
+      {
+        _id: (blame as any)._id,
+        $or: [
+          { assignedFileReviewerId: { $exists: false } },
+          { assignedFileReviewerId: null },
+        ],
+      },
+      { $set: { assignedFileReviewerId: reviewerOid } },
+      { new: true },
+    );
+
+    if (!updated) {
+      // Another reviewer won the race
+      throw new ConflictException({
+        success: false,
+        status: "locked" satisfies ExpertFileAssignStatus,
+        message: "Another FileReviewer has already taken this file.",
+      });
+    }
+
+    const now = new Date();
+    this.logger.log(
+      `FileReviewer ${actor.sub} assigned to V4 blame ${String((blame as any)._id)} / claim ${claimRequestId}`,
+    );
+
+    return {
+      success: true,
+      status: "assigned",
+      assignedAt: now.toISOString(),
+      message: "File assigned to you. Proceed with accident fields and field capture.",
+    };
+  }
+
+
   /**
    * Assign the current damage expert to a claim for review (V2).
    * Free cases are locked atomically; already-assigned-to-self is idempotent.
    */
   async assignClaimForReviewV2(
     claimRequestId: string,
-    actor: { sub: string; fullName?: string; clientKey?: string; role?: string },
+    actor: {
+      sub: string;
+      fullName?: string;
+      clientKey?: string;
+      role?: string;
+    },
   ): Promise<ExpertFileAssignResultDto> {
-    if ((actor as any).role !== RoleEnum.FIELD_EXPERT) requireActorClientKey(actor);
+    if (
+      (actor as any).role !== RoleEnum.FIELD_EXPERT &&
+      (actor as any).role !== RoleEnum.FILE_REVIEWER
+    )
+      requireActorClientKey(actor);
     await this.expireClaimWorkflowLockV2IfStale(claimRequestId);
 
     const claim = await this.claimCaseDbService.findById(claimRequestId);
@@ -2471,6 +2656,57 @@ export class ExpertClaimService {
       throw new NotFoundException("Claim request not found");
     }
 
+    // FILE_REVIEWER: two-phase lock behaviour.
+    //  Phase 1 — blame is WAITING_FOR_FILE_REVIEWER: atomically set
+    //            assignedFileReviewerId on the blame document.
+    //  Phase 2 — blame is already past WAITING_FOR_FILE_REVIEWER (i.e. the
+    //            reviewer finished field work and blame moved to WAITING_FOR_EXPERT):
+    //            the reviewer now needs the standard damage-expert workflow lock
+    //            so they can perform damage assessment.  Fall through to the
+    //            damage-expert path below; assertExpertActorOnClaim will verify
+    //            tenant scope via the reviewer's clientKey.
+    if ((actor as any).role === RoleEnum.FILE_REVIEWER) {
+      if (!claim.blameRequestId) {
+        throw new BadRequestException({
+          success: false,
+          status: "unavailable" satisfies ExpertFileAssignStatus,
+          message: "This claim has no linked blame file.",
+        });
+      }
+      const reviewerBlame = await this.blameRequestDbService.findById(
+        String(claim.blameRequestId),
+      );
+      if (!reviewerBlame) {
+        throw new NotFoundException("Linked blame file not found.");
+      }
+      const blameStatus = (reviewerBlame as any).status as string;
+      if (blameStatus === "WAITING_FOR_FILE_REVIEWER") {
+        // Phase 1: blame-assign path
+        return this.assignFileReviewerToV4Blame(claimRequestId, claim, actor);
+      }
+      // Phase 2: blame is past the initial assignment step.
+      // Only the reviewer who was assigned during Phase 1 may proceed.
+      const assignedReviewerId = (reviewerBlame as any).assignedFileReviewerId
+        ? String((reviewerBlame as any).assignedFileReviewerId)
+        : null;
+      if (!assignedReviewerId) {
+        throw new BadRequestException({
+          success: false,
+          status: "unavailable" satisfies ExpertFileAssignStatus,
+          message: "No reviewer has been assigned to this file yet.",
+        });
+      }
+      if (assignedReviewerId !== actor.sub) {
+        throw new ConflictException({
+          success: false,
+          status: "locked" satisfies ExpertFileAssignStatus,
+          message: "This file is assigned to another reviewer.",
+        });
+      }
+      // Assigned reviewer — fall through to the damage-expert workflow lock below.
+      // (actor.role stays FILE_REVIEWER; assertExpertActorOnClaim checks clientKey scope)
+    }
+
     await this.assertExpertActorOnClaim(claim, actor);
 
     const isFieldExpertOwner =
@@ -2548,7 +2784,7 @@ export class ExpertClaimService {
 
     const now = new Date();
     const lockSnapshot = await this.snapshotDamageExpert(actor.sub);
-    const expiredAt = new Date(now.getTime() + this.claimV2WorkflowLockTtlMs);
+    const expiredAt = new Date(now.getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS);
     const actorType = isFieldExpertOwner ? "field_expert" : "damage_expert";
     const actorRoleLabel = isFieldExpertOwner
       ? ("field_expert" as const)
@@ -2846,7 +3082,8 @@ export class ExpertClaimService {
     }
 
     if (existingResend?.fulfilledAt) {
-      throw new BadRequestException(
+      throw new BusinessRuleException(
+        BusinessErrorCode.DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED,
         "The owner has already fulfilled a damage-expert resend for this claim. You cannot request another resend.",
       );
     }
@@ -2927,7 +3164,7 @@ export class ExpertClaimService {
         receptor: ownerPhoneResend,
         fileKind: "claim",
         publicId: claim.publicId,
-        link: this.smsOrchestrationService.buildClaimLink(String(claim._id)),
+        link: this.smsOrchestrationService.buildClaimLink(String(claim._id), "v1"),
       });
     }
 
@@ -3002,7 +3239,9 @@ export class ExpertClaimService {
     if (priceCap !== null) {
       let totalPrice = 0;
       for (const part of reply.parts || []) {
-        const parsed = this.parsePersianNumber(String(part.totalPayment ?? "0"));
+        const parsed = this.parsePersianNumber(
+          String(part.totalPayment ?? "0"),
+        );
         if (!isNaN(parsed)) totalPrice += parsed;
       }
       if (totalPrice > priceCap) {
@@ -3223,10 +3462,12 @@ export class ExpertClaimService {
         fileKind: "claim",
         publicId: claim.publicId,
         expertLastName,
-        link: this.smsOrchestrationService.buildClaimLink(String(claim._id)),
+        link: this.smsOrchestrationService.buildClaimLink(String(claim._id), "v1"),
       });
     }
 
+    // Fanavaran expertise is now triggered on owner final sign, not here.
+
     return {
       claimRequestId,
       status: nextCaseStatus,
@@ -3293,6 +3534,7 @@ export class ExpertClaimService {
 
     await this.claimCaseDbService.findByIdAndUpdate(claimRequestId, {
       claimStatus: ClaimStatus.NEEDS_REVISION,
+      status: ClaimCaseStatus.COMPLETED,
       "workflow.locked": false,
       $unset: {
         "workflow.lockedAt": "",
@@ -3330,7 +3572,7 @@ export class ExpertClaimService {
 
     return {
       claimRequestId,
-      status: claim.status,
+      status: ClaimCaseStatus.COMPLETED,
       claimStatus: ClaimStatus.NEEDS_REVISION,
       message: "In-person visit requested. User will be notified.",
     };
@@ -3474,14 +3716,19 @@ export class ExpertClaimService {
     let claims: any[] = [];
     if (actor.role === RoleEnum.FIELD_EXPERT) {
       const expertOid = new Types.ObjectId(actor.sub);
+      // Exclude V4/V5 blame files — same rule as getFieldExpertClaimListV2.
       const expertBlameIds = await this.blameRequestDbService
         .find(
-          { expertInitiated: true, initiatedByFieldExpertId: expertOid },
+          {
+            expertInitiated: true,
+            initiatedByFieldExpertId: expertOid,
+            isMadeByFileMaker: { $ne: true },
+          },
           { select: "_id", lean: true },
         )
         .then((docs) => docs.map((d) => (d as { _id: unknown })._id));
       const claimOr: Record<string, unknown>[] = [
-        { initiatedByFieldExpertId: expertOid },
+        { initiatedByFieldExpertId: expertOid, requiresFileMakerApproval: { $ne: true } },
       ];
       if (expertBlameIds.length > 0) {
         claimOr.push({ blameRequestId: { $in: expertBlameIds } });
@@ -3491,7 +3738,8 @@ export class ExpertClaimService {
       const clientKey = requireActorClientKey(actor);
       const expertId = String(actor.sub);
       const expertOid = new Types.ObjectId(expertId);
-      const activityEvents = await this.expertFileActivityDbService.findByExpert(
+      const activityEvents =
+        await this.expertFileActivityDbService.findByExpert(
           expertId,
           ExpertFileKind.CLAIM,
         );
@@ -3510,7 +3758,10 @@ export class ExpertClaimService {
       const rows =
         orClauses.length === 0
           ? []
-          : await this.claimCaseDbService.find({ $or: orClauses }, { lean: true });
+          : await this.claimCaseDbService.find(
+              { $or: orClauses },
+              { lean: true },
+            );
       const seen = new Set<string>();
       for (const doc of rows as Record<string, unknown>[]) {
         const id = String(doc._id ?? "");
@@ -3557,6 +3808,12 @@ export class ExpertClaimService {
         (item) => item.unifiedFileStatus === query.unifiedStatus,
       );
     }
+    const { fromDate, toDate } = parseListDateRange(query.startDate, query.endDate);
+    if (fromDate || toDate) {
+      filtered = filtered.filter((item) =>
+        isInListDateRange(item.createdAt, fromDate, toDate),
+      );
+    }
     const paged = applyListQueryV2(
       filtered,
       {
@@ -3602,6 +3859,12 @@ export class ExpertClaimService {
     if (actor.role === RoleEnum.FIELD_EXPERT) {
       return this.getFieldExpertClaimListV2(actor, query);
     }
+    if (actor.role === RoleEnum.FILE_REVIEWER) {
+      return this.getFileReviewerClaimListV2(actor, query);
+    }
+    if (actor.role === RoleEnum.FILE_MAKER) {
+      return this.getFileMakerClaimListV2(actor, query);
+    }
     requireActorClientKey(actor);
     const actorId = actor.sub;
     const clientKey = actor.clientKey as string;
@@ -3730,7 +3993,7 @@ export class ExpertClaimService {
       blameIds.length > 0
         ? ((await this.blameRequestDbService.find(
             { _id: { $in: blameIds.map((id) => new Types.ObjectId(id)) } },
-            { lean: true, select: "type parties expert.decision blameStatus" },
+            { lean: true, select: "type parties expert.decision blameStatus status isMadeByFileMaker" },
           )) as any[])
         : [];
     const blameById = new Map<string, any>(
@@ -3776,6 +4039,7 @@ export class ExpertClaimService {
           ? { carName: v.carName, carModel: v.carModel, carType: v.carType }
           : undefined,
         ...fileCtx,
+        blameRequestId: c.blameRequestId?.toString(),
         createdAt: c.createdAt,
         awaitingFactorValidation,
       };
@@ -3793,15 +4057,22 @@ export class ExpertClaimService {
     query: ListQueryV2Dto = {},
   ): Promise<GetClaimListV2ResponseDto> {
     const expertOid = new Types.ObjectId(actor.sub);
+    // Exclude V4/V5 blame files (isMadeByFileMaker=true) — those belong to
+    // the FILE_MAKER/FILE_REVIEWER flows, not the V3 field-expert flow.
     const expertBlameIds = await this.blameRequestDbService
       .find(
-        { expertInitiated: true, initiatedByFieldExpertId: expertOid },
+        {
+          expertInitiated: true,
+          initiatedByFieldExpertId: expertOid,
+          isMadeByFileMaker: { $ne: true },
+        },
         { select: "_id", lean: true },
       )
       .then((docs) => docs.map((d) => (d as { _id: unknown })._id));
 
     const claimOr: Record<string, unknown>[] = [
-      { initiatedByFieldExpertId: expertOid },
+      // Direct claim link: exclude V5 claims that require FileMaker approval
+      { initiatedByFieldExpertId: expertOid, requiresFileMakerApproval: { $ne: true } },
     ];
     if (expertBlameIds.length > 0) {
       claimOr.push({ blameRequestId: { $in: expertBlameIds } });
@@ -3822,7 +4093,7 @@ export class ExpertClaimService {
       blameIds.length > 0
         ? ((await this.blameRequestDbService.find(
             { _id: { $in: blameIds.map((id) => new Types.ObjectId(id)) } },
-            { lean: true, select: "type parties expert.decision blameStatus" },
+            { lean: true, select: "type parties expert.decision blameStatus status" },
           )) as any[])
         : [];
     const blameById = new Map<string, any>(
@@ -3861,8 +4132,207 @@ export class ExpertClaimService {
           ? { carName: v.carName, carModel: v.carModel, carType: v.carType }
           : undefined,
         ...fileCtx,
+        blameRequestId: c.blameRequestId?.toString(),
         createdAt: c.createdAt,
         awaitingFactorValidation: claimIsAwaitingExpertFactorValidationV2(c),
+        needsFileReviewerCompletion:
+          String(blame?.status ?? "") === "WAITING_FOR_FILE_REVIEWER" ||
+          (!!blame?.isMadeByFileMaker &&
+            String(blame?.status ?? "") === "WAITING_FOR_EXPERT"),
+      };
+    }) as ClaimListItemV2Dto[];
+
+    return this.paginateClaimListV2(list, query);
+  }
+
+  /**
+   * Claim list for FILE_REVIEWER.
+   *
+   * Visibility rules:
+   *  - WAITING_FOR_FILE_REVIEWER files made by a FileMaker that are either:
+   *      (a) not yet assigned to any reviewer, OR
+   *      (b) already assigned to THIS reviewer
+   *  - WAITING_FOR_EXPERT files that are assigned to THIS reviewer
+   *    (they completed the field work and the file is now in damage-expert queue)
+   *
+   * All scoped to this reviewer's insurance company via blame party clientId.
+   */
+  private async getFileReviewerClaimListV2(
+    actor: any,
+    query: ListQueryV2Dto = {},
+  ): Promise<GetClaimListV2ResponseDto> {
+    const clientKey = requireActorClientKey(actor);
+    const reviewerOid = new Types.ObjectId(actor.sub);
+
+    // Find V4 blame files visible to this reviewer
+    const blames = (await this.blameRequestDbService.find(
+      {
+        isMadeByFileMaker: true,
+        expertInitiated: true,
+        creationMethod: "IN_PERSON",
+        $or: [
+          // Open: sealed by FileMaker, not yet taken by any reviewer
+          {
+            status: "WAITING_FOR_FILE_REVIEWER",
+            $or: [
+              { assignedFileReviewerId: { $exists: false } },
+              { assignedFileReviewerId: null },
+            ],
+          },
+          // Taken by this reviewer (any post-assignment status)
+          { assignedFileReviewerId: reviewerOid },
+        ],
+      },
+      {
+        lean: true,
+        select:
+          "_id type parties blameStatus status expert.decision assignedFileReviewerId",
+      },
+    )) as any[];
+
+    if (blames.length === 0) {
+      return this.paginateClaimListV2([], query);
+    }
+
+    // Scope to this reviewer's insurer via blame party clientId
+    const scopedBlames = blames.filter((b) =>
+      blameCaseTouchesClient(b, clientKey),
+    );
+
+    if (scopedBlames.length === 0) {
+      return this.paginateClaimListV2([], query);
+    }
+
+    const scopedBlameIds = scopedBlames.map((b) => b._id);
+    const claims = (await this.claimCaseDbService.find({
+      blameRequestId: { $in: scopedBlameIds },
+    })) as any[];
+
+    const blameById = new Map<string, any>(
+      scopedBlames.map((b) => [String(b._id), b]),
+    );
+
+    const list = claims.map((c) => {
+      const blame = c.blameRequestId
+        ? blameById.get(c.blameRequestId.toString())
+        : undefined;
+      const v = this.vehicleForExpertFromClaimAndBlameMap(c, blameById);
+      const fileCtx = blame ? this.blameFileContextForExpert(blame) : {};
+      const lockActive = !!(
+        c.workflow?.locked && this.isClaimV2WorkflowLockCurrentlyEnforced(c)
+      );
+      const assignedToMe =
+        blame?.assignedFileReviewerId &&
+        String(blame.assignedFileReviewerId) === actor.sub;
+      return {
+        claimRequestId: c._id.toString(),
+        publicId: c.publicId,
+        status: c.status,
+        unifiedFileStatus: resolveUnifiedFileStatus({
+          blameStatus: blame?.status,
+          claimStatus: c.status,
+        }),
+        currentStep: c.workflow?.currentStep || "",
+        locked: lockActive,
+        lockedBy:
+          lockActive && c.workflow?.lockedBy
+            ? {
+                actorId: c.workflow.lockedBy.actorId?.toString(),
+                actorName: c.workflow.lockedBy.actorName,
+                lockedAt: (c.workflow as any).lockedAt?.toISOString?.(),
+                expiredAt: (c.workflow as any).expiredAt?.toISOString?.(),
+              }
+            : undefined,
+        vehicle: v
+          ? { carName: v.carName, carModel: v.carModel, carType: v.carType }
+          : undefined,
+        ...fileCtx,
+        blameRequestId: c.blameRequestId?.toString(),
+        createdAt: c.createdAt,
+        awaitingFactorValidation: claimIsAwaitingExpertFactorValidationV2(c),
+        needsFileReviewerCompletion:
+          String(blame?.status ?? "") === "WAITING_FOR_FILE_REVIEWER" ||
+          (!!blame?.isMadeByFileMaker &&
+            String(blame?.status ?? "") === "WAITING_FOR_EXPERT"),
+        assignedToMe: !!assignedToMe,
+      };
+    }) as ClaimListItemV2Dto[];
+
+    return this.paginateClaimListV2(list, query);
+  }
+
+  /**
+   * Claim list for FILE_MAKER — returns only the claims linked to blame files
+   * they personally created (V4 flow).
+   */
+  private async getFileMakerClaimListV2(
+    actor: any,
+    query: ListQueryV2Dto = {},
+  ): Promise<GetClaimListV2ResponseDto> {
+    const makerOid = new Types.ObjectId(actor.sub);
+
+    const makerBlames = (await this.blameRequestDbService.find(
+      { isMadeByFileMaker: true, initiatedByFieldExpertId: makerOid },
+      { lean: true, select: "_id type parties blameStatus status expert.decision assignedFileReviewerId" },
+    )) as any[];
+
+    if (makerBlames.length === 0) {
+      return this.paginateClaimListV2([], query);
+    }
+
+    const blameIds = makerBlames.map((b) => b._id);
+    const claims = (await this.claimCaseDbService.find({
+      blameRequestId: { $in: blameIds },
+      requiresFileMakerApproval: true,
+    })) as any[];
+
+    const blameById = new Map<string, any>(
+      makerBlames.map((b) => [String(b._id), b]),
+    );
+
+    const list = claims.map((c) => {
+      const blame = c.blameRequestId
+        ? blameById.get(c.blameRequestId.toString())
+        : undefined;
+      const v = this.vehicleForExpertFromClaimAndBlameMap(c, blameById);
+      const fileCtx = blame ? this.blameFileContextForExpert(blame) : {};
+      const lockActive = !!(
+        c.workflow?.locked && this.isClaimV2WorkflowLockCurrentlyEnforced(c)
+      );
+      return {
+        claimRequestId: c._id.toString(),
+        publicId: c.publicId,
+        status: c.status,
+        unifiedFileStatus: resolveUnifiedFileStatus({
+          blameStatus: blame?.status,
+          claimStatus: c.status,
+        }),
+        currentStep: c.workflow?.currentStep || "",
+        locked: lockActive,
+        lockedBy:
+          lockActive && c.workflow?.lockedBy
+            ? {
+                actorId: c.workflow.lockedBy.actorId?.toString(),
+                actorName: c.workflow.lockedBy.actorName,
+                lockedAt: (c.workflow as any).lockedAt?.toISOString?.(),
+                expiredAt: (c.workflow as any).expiredAt?.toISOString?.(),
+              }
+            : undefined,
+        vehicle: v
+          ? { carName: v.carName, carModel: v.carModel, carType: v.carType }
+          : undefined,
+        ...fileCtx,
+        blameRequestId: c.blameRequestId?.toString(),
+        createdAt: c.createdAt,
+        awaitingFactorValidation: claimIsAwaitingExpertFactorValidationV2(c),
+        requiresFileMakerApproval: !!(c as any).requiresFileMakerApproval,
+        needsFileReviewerCompletion:
+          String(blame?.status ?? "") === "WAITING_FOR_FILE_REVIEWER" ||
+          (!!blame?.isMadeByFileMaker &&
+            String(blame?.status ?? "") === "WAITING_FOR_EXPERT"),
+        assignedFileReviewerId: blame?.assignedFileReviewerId
+          ? String(blame.assignedFileReviewerId)
+          : undefined,
       };
     }) as ClaimListItemV2Dto[];
 
@@ -4034,7 +4504,7 @@ export class ExpertClaimService {
     }
     const la = claim.workflow?.lockedAt as Date | string | undefined;
     if (!la) return true;
-    return Date.now() < new Date(la).getTime() + this.claimV2WorkflowLockTtlMs;
+    return Date.now() < new Date(la).getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS;
   }
 
   /**
@@ -4046,9 +4516,13 @@ export class ExpertClaimService {
     clientKey?: string;
     role?: string;
   }): Promise<void> {
-    if ((actor as any).role === RoleEnum.FIELD_EXPERT) return;
+    if (
+      (actor as any).role === RoleEnum.FIELD_EXPERT ||
+      (actor as any).role === RoleEnum.FILE_REVIEWER ||
+      (actor as any).role === RoleEnum.FILE_MAKER
+    ) return;
     const clientKey = requireActorClientKey(actor);
-    const lockTtlMs = this.claimV2WorkflowLockTtlMs;
+    const lockTtlMs = EXPERT_WORKFLOW_LOCK_TTL_MS;
     const now = new Date();
     const candidates = (await this.claimCaseDbService.find(
       {
@@ -4094,7 +4568,7 @@ export class ExpertClaimService {
     const expiredAt = claim.workflow?.expiredAt;
     const lockedAt = claim.workflow?.lockedAt;
     const now = Date.now();
-    const ttl = this.claimV2WorkflowLockTtlMs;
+    const ttl = EXPERT_WORKFLOW_LOCK_TTL_MS;
 
     if (expiredAt && now < new Date(expiredAt as Date).getTime()) return false;
     if (
@@ -4199,14 +4673,18 @@ export class ExpertClaimService {
    * - Claim must exist and belong to the actor's insurer (`assertClaimCaseForTenant`)
    * - Allowed when: WAITING_FOR_DAMAGE_EXPERT (queue), or EXPERT_REVIEWING (after lock — same expert must be able to reopen detail),
    *   or factor-validation queue (EXPERT_VALIDATING_REPAIR_FACTORS / legacy WAITING_FOR_INSURER_APPROVAL + UNDER_REVIEW + EXPERT_COST_EVALUATION)
-   * - If an active workflow lock exists (15 min from lockedAt): only the locking expert; after expiry, any expert (tenant) may view
+   * - If an active workflow lock exists (30 min from lockedAt): only the locking expert; after expiry, any expert (tenant) may view
    */
   async getClaimDetailV2(
     claimRequestId: string,
     actor: any,
   ): Promise<ClaimDetailV2ResponseDto> {
     const actorId = actor.sub;
-    if (actor.role !== RoleEnum.FIELD_EXPERT) {
+    if (
+      actor.role !== RoleEnum.FIELD_EXPERT &&
+      actor.role !== RoleEnum.FILE_MAKER &&
+      actor.role !== RoleEnum.FILE_REVIEWER
+    ) {
       await this.reconcileStaleExpertReviewingClaimLocksForTenant(actor);
     }
     await this.expireClaimWorkflowLockV2IfStale(claimRequestId);
@@ -4217,7 +4695,12 @@ export class ExpertClaimService {
     }
 
     const linkedBlame = await this.loadBlameForClaim(claim);
+    // FILE_REVIEWER access is validated by the role-specific gate below
+    // (isAssignedToMe || isOpen).  Skip the generic tenant-scope assert which
+    // would incorrectly reject them via the initiatedByFieldExpertId path.
+    if (actor.role !== RoleEnum.FILE_REVIEWER) {
       assertClaimCaseForExpertActor(claim, actor, linkedBlame);
+    }
 
     // Variables used both in the gate block and in the detail-build section below
     const isDamageExpertPhase =
@@ -4226,13 +4709,63 @@ export class ExpertClaimService {
     const isFactorValidationPending =
       claimIsAwaitingExpertFactorValidationV2(claim);
 
-    // Field experts can always view their own initiated claims regardless of status
-    if (actor.role === RoleEnum.FIELD_EXPERT) {
+    // FileMaker: can view any file they created (both during filing and approval phase).
+    // The list endpoint already filters to V5-only; detail access is scoped by ownership.
+    if (actor.role === RoleEnum.FILE_MAKER) {
+      const isOwn = claimCaseInitiatedByFieldExpert(claim, actor, linkedBlame);
+      if (!isOwn) {
+        throw new ForbiddenException(
+          "FileMakers can only view files they created.",
+        );
+      }
+      // Fall through to the detail build below
+    } else if (
+      // Field experts and FileReviewers can view IN_PERSON expert-initiated claims
+      // regardless of claim status (they work across multiple non-standard steps).
+      actor.role === RoleEnum.FIELD_EXPERT ||
+      actor.role === RoleEnum.FILE_REVIEWER
+    ) {
+      if (actor.role === RoleEnum.FILE_REVIEWER) {
+        // FILE_REVIEWER: must be a V4/V5 file AND (they are the assigned reviewer OR
+        // the file is still open — WAITING_FOR_FILE_REVIEWER with no reviewer yet).
+        const isV4V5Blame =
+          (linkedBlame as any)?.isMadeByFileMaker &&
+          linkedBlame?.expertInitiated &&
+          linkedBlame?.creationMethod === "IN_PERSON";
+        if (!isV4V5Blame) {
+          throw new ForbiddenException(
+            "FileReviewers can only access V4/V5 FileMaker files.",
+          );
+        }
+        const assignedReviewerId = (linkedBlame as any)?.assignedFileReviewerId
+          ? String((linkedBlame as any).assignedFileReviewerId)
+          : null;
+        const isAssignedToMe =
+          assignedReviewerId && assignedReviewerId === actorId;
+        const isOpen =
+          !assignedReviewerId &&
+          String(linkedBlame?.status ?? "") === "WAITING_FOR_FILE_REVIEWER";
+        if (!isAssignedToMe && !isOpen) {
+          throw new ForbiddenException(
+            "This file has been taken by another reviewer.",
+          );
+        }
+      } else {
+        // FIELD_EXPERT: V3 flow only. Reject V4/V5 files (isMadeByFileMaker)
+        // even if their ID matches initiatedByFieldExpertId on the blame —
+        // those are FILE_MAKER files, accessible via the FILE_MAKER role only.
+        const isV4V5Blame = !!(linkedBlame as any)?.isMadeByFileMaker;
+        if (isV4V5Blame) {
+          throw new ForbiddenException(
+            "Field experts can only access V3 expert-initiated files.",
+          );
+        }
         if (!claimCaseInitiatedByFieldExpert(claim, actor, linkedBlame)) {
-        throw new ForbiddenException("This claim was not initiated by you.");
+          throw new ForbiddenException("This claim is not accessible to you.");
+        }
       }
       // Fall through to the detail build below (skip the damage-expert gate)
-    } else {
+    } else if (actor.role !== RoleEnum.FILE_MAKER) {
       const isResendPending =
         claim.status === ClaimCaseStatus.WAITING_FOR_USER_RESEND;
 
@@ -4397,6 +4930,24 @@ export class ExpertClaimService {
       if (fromBlame) vehiclePayload = fromBlame;
     }
 
+    // Patch up carName/carModel when they equal carType (invalid — expert copied the enum value).
+    if (vehiclePayload) {
+      const carType: string | undefined = vehiclePayload.carType;
+      if (
+        carType &&
+        ((!vehiclePayload.carName || vehiclePayload.carName === carType) ||
+          (!vehiclePayload.carModel || vehiclePayload.carModel === carType))
+      ) {
+        const fromInquiry = this.vehicleNamesFromClaimInquiries(claim);
+        if (!vehiclePayload.carName || vehiclePayload.carName === carType) {
+          vehiclePayload = { ...vehiclePayload, carName: fromInquiry.carName };
+        }
+        if (!vehiclePayload.carModel || vehiclePayload.carModel === carType) {
+          vehiclePayload = { ...vehiclePayload, carModel: fromInquiry.carModel };
+        }
+      }
+    }
+
     const blameFileContext = blameLean
       ? this.blameFileContextForExpert(blameLean)
       : {};
@@ -4449,7 +5000,11 @@ export class ExpertClaimService {
     let evaluationForApi: Record<string, unknown> | undefined;
     if (enrichedEvaluation) {
       evaluationForApi = {};
-      if (isFactorValidationPending) {
+      // damageExpertReply / damageExpertReplyFinal: include whenever present.
+      // Previously these were gated on isFactorValidationPending, which hid the
+      // expert assessment once the claim moved to user-side statuses such as
+      // INSURER_REVIEW_AWAITING_OWNER_SIGN. Historical assessment data should
+      // always be visible once submitted.
       if (enrichedEvaluation.damageExpertReply !== undefined) {
         evaluationForApi.damageExpertReply =
           enrichedEvaluation.damageExpertReply;
@@ -4458,7 +5013,6 @@ export class ExpertClaimService {
         evaluationForApi.damageExpertReplyFinal =
           enrichedEvaluation.damageExpertReplyFinal;
       }
-      }
       if (enrichedEvaluation.ownerInsurerApproval !== undefined) {
         evaluationForApi.ownerInsurerApproval =
           enrichedEvaluation.ownerInsurerApproval;
@@ -4467,9 +5021,14 @@ export class ExpertClaimService {
         evaluationForApi.ownerPricedPartsApproval =
           enrichedEvaluation.ownerPricedPartsApproval;
       }
-      if (isDamageExpertPhase && enrichedEvaluation.priceDrop !== undefined) {
+      // priceDrop: include whenever present, not only during the expert phase.
+      if (enrichedEvaluation.priceDrop !== undefined) {
         evaluationForApi.priceDrop = enrichedEvaluation.priceDrop;
       }
+      // objection: include when present so experts can see the disputed parts and any attached invoices.
+      if (enrichedEvaluation.objection !== undefined) {
+        evaluationForApi.objection = enrichedEvaluation.objection;
+      }
       if (Object.keys(evaluationForApi).length === 0) {
         evaluationForApi = undefined;
       }
@@ -4512,9 +5071,11 @@ export class ExpertClaimService {
       carAngles,
       damagedParts,
       awaitingFactorValidation: isFactorValidationPending,
-      evaluation: evaluationForApi as
+      requiresFileMakerApproval: !!(claim as any).requiresFileMakerApproval,
+      evaluation:
+        (evaluationForApi as
           | ClaimDetailV2ResponseDto["evaluation"]
-        | undefined,
+          | undefined) || (enrichedEvaluation as any),
       videoCapture,
       blameCase: blameCaseForApi,
       blameExpertDecision,

src/expert-claim/expert-claim.v2.controller.ts

@@ -1,3 +1,4 @@
+import { readFile } from "node:fs/promises";
 import {
   Body,
   Controller,
@@ -62,7 +63,7 @@ class InPersonVisitV2Dto {
 @Controller("v2/expert-claim")
 @ApiBearerAuth()
 @UseGuards(LocalActorAuthGuard, RolesGuard)
-@Roles(RoleEnum.DAMAGE_EXPERT, RoleEnum.FIELD_EXPERT)
+@Roles(RoleEnum.DAMAGE_EXPERT, RoleEnum.FIELD_EXPERT, RoleEnum.FILE_REVIEWER, RoleEnum.FILE_MAKER)
 export class ExpertClaimV2Controller {
   constructor(
     private readonly expertClaimService: ExpertClaimService,
@@ -117,6 +118,21 @@ export class ExpertClaimV2Controller {
     return this.claimRequestManagementService.getOuterPartsCatalogV2(carType);
   }
 
+  @Get("inner-parts-catalog")
+  @ApiOperation({
+    summary: "Get inner parts catalog",
+    description: "Returns the full list of inner car parts from the static catalog.",
+  })
+  @ApiResponse({ status: 200, description: "Inner parts catalog (object keyed by part name)" })
+  async getInnerPartsCatalog() {
+    const raw = await readFile(`${process.cwd()}/src/static/car-part.json`, "utf-8");
+    try {
+      return JSON.parse(raw);
+    } catch {
+      return raw;
+    }
+  }
+
   @Get("branches")
   @ApiOperation({
     summary: "List insurer branches for this damage expert (V2)",
@@ -153,7 +169,7 @@ export class ExpertClaimV2Controller {
   @ApiOperation({
     summary: "Get claim request detail for damage expert",
     description:
-      "Returns full claim details including captured images, required documents, damage selections, `evaluation.priceDrop` during damage review, `videoCapture` (from claim-video-capture via media.videoCaptureId), and `blameCase` (linked blameCases document with party video/voice URLs like expert-blame detail). Allowed when status is WAITING_FOR_DAMAGE_EXPERT (if locked, only the locking expert) or when awaiting factor validation.",
+      "Returns full claim details including captured images, required documents, damage selections, `evaluation.priceDrop` (included whenever saved, regardless of current status), `videoCapture` (from claim-video-capture via media.videoCaptureId), and `blameCase` (linked blameCases document with party video/voice URLs like expert-blame detail). `evaluation.damageExpertReply` / `damageExpertReplyFinal` are always returned once submitted. Allowed when status is WAITING_FOR_DAMAGE_EXPERT (if locked, only the locking expert) or when awaiting factor validation.",
   })
   @ApiParam({ name: "claimRequestId" })
   async getClaimDetailV2(
@@ -281,7 +297,20 @@ export class ExpertClaimV2Controller {
     description:
       "Claim must be locked by this expert (`EXPERT_REVIEWING`). Sets `WAITING_FOR_USER_RESEND`, `USER_EXPERT_RESEND`, `NEEDS_REVISION`, clears the lock, and stores `evaluation.damageExpertResend`. " +
       "Owner completes via document/capture endpoints or `POST .../expert-resend/acknowledge` when only instructions were given.\n\n" +
-      "**One resend per claim lifecycle:** if the owner has already fulfilled a resend (`damageExpertResend.fulfilledAt`), this endpoint returns **400**—the expert may only submit a priced reply or request in-person visit afterward.",
+      "**One resend per claim lifecycle:** if the owner has already fulfilled a resend (`damageExpertResend.fulfilledAt`), this endpoint returns **422** with `errorCode: DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED`—the expert may only submit a priced reply or request in-person visit afterward.",
+  })
+  @ApiResponse({
+    status: 422,
+    description:
+      "Business rule violation: resend limit exceeded. " +
+      "`errorCode: DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED` — the owner has already fulfilled a prior resend request for this claim.",
+    schema: {
+      example: {
+        errorCode: "DAMAGE_EXPERT_RESEND_LIMIT_EXCEEDED",
+        message:
+          "The owner has already fulfilled a damage-expert resend for this claim. You cannot request another resend.",
+      },
+    },
   })
   @ApiParam({ name: "claimRequestId" })
   @ApiBody({ type: ClaimSubmitResendV2Dto })

src/expert-insurer/dto/create-insurer-expert.dto.ts

@@ -81,3 +81,19 @@ export class CreateClaimExpertByInsurerDto extends CreateInsurerExpertDto {
   })
   role?: RoleEnum.DAMAGE_EXPERT;
 }
+
+export class CreateFileMakerByInsurerDto extends CreateInsurerExpertDto {
+  @ApiPropertyOptional({
+    enum: [RoleEnum.FILE_MAKER],
+    default: RoleEnum.FILE_MAKER,
+  })
+  role?: RoleEnum.FILE_MAKER;
+}
+
+export class CreateFileReviewerByInsurerDto extends CreateInsurerExpertDto {
+  @ApiPropertyOptional({
+    enum: [RoleEnum.FILE_REVIEWER],
+    default: RoleEnum.FILE_REVIEWER,
+  })
+  role?: RoleEnum.FILE_REVIEWER;
+}

src/expert-insurer/expert-insurer.controller.ts

@@ -36,6 +36,8 @@ import { CreateBranchDto } from "src/client/dto/create-branch.dto";
 import {
   CreateBlameExpertByInsurerDto,
   CreateClaimExpertByInsurerDto,
+  CreateFileMakerByInsurerDto,
+  CreateFileReviewerByInsurerDto,
 } from "./dto/create-insurer-expert.dto";
 
 @Controller("expert-insurer")
@@ -97,20 +99,32 @@ export class ExpertInsurerController {
 
   @Put("branches/:branchId/status")
   @ApiParam({ name: "branchId" })
-  @ApiQuery({ name: "isActive", type: Boolean })
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: { isActive: { type: "boolean" } },
+      required: ["isActive"],
+    },
+  })
   async setBranchStatus(
     @CurrentUser() insurer,
     @Param("branchId") branchId: string,
-    @Query("isActive") isActive: string,
+    @Body("isActive") isActive: unknown,
   ) {
     if (!insurer) {
       throw new UnauthorizedException("Could not identify the current user.");
     }
-    const normalized = String(isActive).trim().toLowerCase();
+    // Accept native boolean (JSON body) or string coercion (legacy query/form usage)
+    let active: boolean;
+    if (typeof isActive === "boolean") {
+      active = isActive;
+    } else {
+      const normalized = String(isActive ?? "").trim().toLowerCase();
       if (!["true", "false", "1", "0", "yes", "no"].includes(normalized)) {
-      throw new BadRequestException("isActive must be true/false");
+        throw new BadRequestException("isActive must be a boolean");
+      }
+      active = ["true", "1", "yes"].includes(normalized);
     }
-    const active = ["true", "1", "yes"].includes(normalized);
     return this.expertInsurerService.setBranchActive(
       insurer.clientKey,
       branchId,
@@ -142,6 +156,32 @@ export class ExpertInsurerController {
     return this.expertInsurerService.addClaimExpert(insurer.clientKey, body);
   }
 
+  @Post("experts/file-maker")
+  @ApiBody({ type: CreateFileMakerByInsurerDto })
+  @ApiOperation({ summary: "Create a FileMaker account under this insurer" })
+  async addFileMaker(
+    @CurrentUser() insurer,
+    @Body() body: CreateFileMakerByInsurerDto,
+  ) {
+    if (!insurer) {
+      throw new UnauthorizedException("Could not identify the current user.");
+    }
+    return this.expertInsurerService.addFileMaker(insurer.clientKey, body);
+  }
+
+  @Post("experts/file-reviewer")
+  @ApiBody({ type: CreateFileReviewerByInsurerDto })
+  @ApiOperation({ summary: "Create a FileReviewer account under this insurer" })
+  async addFileReviewer(
+    @CurrentUser() insurer,
+    @Body() body: CreateFileReviewerByInsurerDto,
+  ) {
+    if (!insurer) {
+      throw new UnauthorizedException("Could not identify the current user.");
+    }
+    return this.expertInsurerService.addFileReviewer(insurer.clientKey, body);
+  }
+
   @ApiQuery({ name: "page", type: Number })
   @ApiQuery({ name: "response_count", type: Number })
   @Get("experts/list")
@@ -200,6 +240,23 @@ export class ExpertInsurerController {
     );
   }
 
+  @Get("files/:publicId/timeline")
+  @ApiParam({ name: "publicId" })
+  @ApiOperation({
+    summary: "Activity timeline for a case",
+    description:
+      "Returns a chronological list of all history events for the blame and/or claim associated with the given publicId. Each event has: source, type, timestamp, actor, metadata.",
+  })
+  async getFileTimeline(
+    @CurrentUser() insurer,
+    @Param("publicId") publicId: string,
+  ) {
+    return await this.expertInsurerService.getFileTimeline(
+      insurer.clientKey,
+      publicId,
+    );
+  }
+
   @Get("files/:publicId")
   @ApiParam({ name: "publicId" })
   async getFileDetailsByPublicId(

src/expert-insurer/expert-insurer.module.ts

@@ -46,5 +46,6 @@ import { HashModule } from "src/utils/hash/hash.module";
   ],
   providers: [ExpertInsurerService],
   controllers: [ExpertInsurerController],
+  exports: [ExpertInsurerService],
 })
 export class ExpertInsurerModule {}

src/expert-insurer/expert-insurer.service.ts

@@ -12,6 +12,8 @@ import { BranchDbService } from "src/client/entities/db-service/branch.db.servic
 import {
   CreateBlameExpertByInsurerDto,
   CreateClaimExpertByInsurerDto,
+  CreateFileMakerByInsurerDto,
+  CreateFileReviewerByInsurerDto,
   CreateInsurerExpertDto,
 } from "./dto/create-insurer-expert.dto";
 import {
@@ -25,6 +27,8 @@ import { ClaimCaseStatus } from "src/Types&Enums/claim-request-management/claim-
 import { DamageExpertDbService } from "src/users/entities/db-service/damage-expert.db.service";
 import { ExpertDbService } from "src/users/entities/db-service/expert.db.service";
 import { FieldExpertDbService } from "src/users/entities/db-service/field-expert.db.service";
+import { FileMakerDbService } from "src/users/entities/db-service/file-maker.db.service";
+import { FileReviewerDbService } from "src/users/entities/db-service/file-reviewer.db.service";
 import { ExpertFileActivityDbService } from "src/users/entities/db-service/expert-file-activity.db.service";
 import { ExpertFileActivityType } from "src/users/entities/schema/expert-file-activity.schema";
 import { HashService } from "src/utils/hash/hash.service";
@@ -71,6 +75,7 @@ import {
   extractExpertNamesFromBlame,
   extractExpertNamesFromClaim,
 } from "./helper/insurer.helper";
+import { getEventFaLabel } from "./helper/timeline-fa-labels";
 import { buildEnrichedDamagedParts } from "src/expert-claim/dto/claim-damaged-part.enricher";
 
 @Injectable()
@@ -89,6 +94,8 @@ export class ExpertInsurerService {
     private readonly videoCaptureDbService: VideoCaptureDbService,
     private readonly clientDbService: ClientDbService,
     private readonly claimSignDbService: ClaimSignDbService,
+    private readonly fileMakerDbService: FileMakerDbService,
+    private readonly fileReviewerDbService: FileReviewerDbService,
   ) {}
 
   /**
@@ -1328,6 +1335,12 @@ export class ExpertInsurerService {
         (f) => f.unifiedFileStatus === query.unifiedStatus,
       );
     }
+    const { fromDate, toDate } = parseListDateRange(query.startDate, query.endDate);
+    if (fromDate || toDate) {
+      files = files.filter((f) =>
+        isInListDateRange(f.createdAt, fromDate, toDate),
+      );
+    }
 
     const paged = applyListQueryV2(
       files,
@@ -1513,6 +1526,7 @@ export class ExpertInsurerService {
       ClaimCaseStatus.SELECTING_OTHER_PARTS,
       ClaimCaseStatus.UPLOADING_REQUIRED_DOCUMENTS,
       ClaimCaseStatus.CAPTURING_PART_DAMAGES,
+      ClaimCaseStatus.WAITING_FOR_FILE_REVIEWER,
       ClaimCaseStatus.WAITING_FOR_USER_RESEND,
       ClaimCaseStatus.WAITING_FOR_DAMAGE_EXPERT,
       ClaimCaseStatus.EXPERT_REVIEWING,
@@ -1651,6 +1665,108 @@ export class ExpertInsurerService {
     );
   }
 
+  async addFileMaker(
+    insurerClientKey: string,
+    payload: CreateFileMakerByInsurerDto,
+  ) {
+    const clientObjectId = this.getClientId(insurerClientKey);
+    const branch = await this.assertBranchBelongsToClient(
+      payload.branchId,
+      clientObjectId,
+    );
+
+    const email = payload.email.trim().toLowerCase();
+    const existing = await this.fileMakerDbService.findOne({ email });
+    if (existing) {
+      throw new ConflictException("A FileMaker with this email already exists.");
+    }
+
+    const nationalCode = payload.nationalCode.trim();
+    const existingByNational = await this.fileMakerDbService.findOne({
+      nationalCode,
+    });
+    if (existingByNational) {
+      throw new ConflictException(
+        "A FileMaker with this national code already exists.",
+      );
+    }
+
+    const hashedPassword = await this.hashService.hash(payload.password);
+    const created = await this.fileMakerDbService.create({
+      ...payload,
+      email,
+      nationalCode,
+      password: hashedPassword,
+      role: RoleEnum.FILE_MAKER,
+      clientKey: clientObjectId,
+      branchId: new Types.ObjectId(payload.branchId),
+    });
+
+    return {
+      fileMaker: this.sanitizeExpertResponse(created),
+      branch: {
+        _id: (branch as any)._id,
+        name: branch.name,
+        code: branch.code,
+        city: branch.city,
+        state: branch.state,
+        address: branch.address,
+      },
+    };
+  }
+
+  async addFileReviewer(
+    insurerClientKey: string,
+    payload: CreateFileReviewerByInsurerDto,
+  ) {
+    const clientObjectId = this.getClientId(insurerClientKey);
+    const branch = await this.assertBranchBelongsToClient(
+      payload.branchId,
+      clientObjectId,
+    );
+
+    const email = payload.email.trim().toLowerCase();
+    const existing = await this.fileReviewerDbService.findOne({ email });
+    if (existing) {
+      throw new ConflictException(
+        "A FileReviewer with this email already exists.",
+      );
+    }
+
+    const nationalCode = payload.nationalCode.trim();
+    const existingByNational = await this.fileReviewerDbService.findOne({
+      nationalCode,
+    });
+    if (existingByNational) {
+      throw new ConflictException(
+        "A FileReviewer with this national code already exists.",
+      );
+    }
+
+    const hashedPassword = await this.hashService.hash(payload.password);
+    const created = await this.fileReviewerDbService.create({
+      ...payload,
+      email,
+      nationalCode,
+      password: hashedPassword,
+      role: RoleEnum.FILE_REVIEWER,
+      clientKey: clientObjectId,
+      branchId: new Types.ObjectId(payload.branchId),
+    });
+
+    return {
+      fileReviewer: this.sanitizeExpertResponse(created),
+      branch: {
+        _id: (branch as any)._id,
+        name: branch.name,
+        code: branch.code,
+        city: branch.city,
+        state: branch.state,
+        address: branch.address,
+      },
+    };
+  }
+
   /**
    * Get comprehensive statistics for all experts of a client
    * Returns:
@@ -1973,4 +2089,77 @@ export class ExpertInsurerService {
       waiting_for_documents_resend: counts.WAITING_FOR_DOCUMENT_RESEND ?? 0,
     };
   }
+
+  async getFileTimeline(
+    insurerId: string,
+    publicId: string,
+  ): Promise<{ publicId: string; events: object[] }> {
+    if (!publicId?.trim()) {
+      throw new BadRequestException("publicId is required");
+    }
+
+    const id = this.getClientId(insurerId);
+    const [blameFiles, claimFiles] = await Promise.all([
+      this.getClientBlameFiles(id),
+      this.getClientClaimFiles(id),
+    ]);
+
+    const blame = blameFiles.find(
+      (b) => String((b as any).publicId) === publicId,
+    );
+    const claim = claimFiles.find(
+      (c) => String((c as any).publicId) === publicId,
+    );
+
+    if (!blame && !claim) {
+      throw new NotFoundException("File not found for this publicId");
+    }
+
+    const events: object[] = [];
+
+    if (blame) {
+      const blameDoc = await this.blameRequestDbService.findById(
+        String((blame as any)._id),
+      );
+      const blameHistory: any[] = (blameDoc as any)?.history ?? [];
+      for (const ev of blameHistory) {
+        events.push({
+          source: "blame",
+          type: ev.type,
+          faLabel: getEventFaLabel(ev),
+          timestamp: ev.timestamp,
+          actor: ev.actor ?? null,
+          metadata: ev.metadata ?? null,
+        });
+      }
+    }
+
+    if (claim) {
+      const claimId = String((claim as any)._id);
+      const rows = (await this.claimCaseDbService.find(
+        { _id: new Types.ObjectId(claimId) },
+        { lean: true, select: "history createdAt" },
+      )) as Record<string, unknown>[];
+      const claimHistory: any[] = (rows[0] as any)?.history ?? [];
+      for (const ev of claimHistory) {
+        events.push({
+          source: "claim",
+          type: ev.type,
+          faLabel: getEventFaLabel(ev),
+          timestamp: ev.timestamp,
+          actor: ev.actor ?? null,
+          metadata: ev.metadata ?? null,
+        });
+      }
+    }
+
+    events.sort((a: any, b: any) => {
+      const ta = a.timestamp ? new Date(a.timestamp).getTime() : 0;
+      const tb = b.timestamp ? new Date(b.timestamp).getTime() : 0;
+      return ta - tb;
+    });
+
+    // Resolve insurer's client name for context if needed — just return raw events
+    return { publicId, events };
+  }
 }

src/expert-insurer/helper/timeline-fa-labels.ts

@@ -0,0 +1,196 @@
+/**
+ * Persian (Farsi) display labels for every timeline event `type` that can
+ * appear in a blame or claim history array.
+ *
+ * For generic `STEP_COMPLETED` / `V3_STEP_COMPLETED` events the label is
+ * derived from the `metadata.stepKey` value; those keys are listed at the
+ * bottom under STEP_KEY_FA_LABELS.
+ *
+ * Usage:
+ *   const label = EVENT_TYPE_FA_LABELS[event.type]
+ *             ?? resolveStepCompletedFaLabel(event)
+ *             ?? event.type;
+ */
+
+// ---------------------------------------------------------------------------
+// Blame-phase events  (recorded on BlameRequest.history)
+// ---------------------------------------------------------------------------
+export const EVENT_TYPE_FA_LABELS: Record<string, string> = {
+  // File creation
+  FILE_CREATED_BY_REGISTRAR: "پرونده توسط ثبت‌کننده ایجاد شد",
+  FILE_CREATED_BY_FIELD_EXPERT: "پرونده توسط کارشناس میدانی ایجاد شد",
+
+  // Expert link / OTP flow
+  LINK_SENT: "لینک ارسال شد",
+  PARTY_OTP_SENT: "کد تأیید ارسال شد",
+  PARTY_OTP_VERIFIED: "کد تأیید تأیید شد",
+  PARTY_OTPS_VERIFIED: "کدهای تأیید هر دو طرف تأیید شدند",
+  SECOND_PARTY_OTP_SENT: "کد تأیید طرف دوم ارسال شد",
+  SECOND_PARTY_OTP_VERIFIED_ADVANCED: "کد طرف دوم تأیید و پیشرفت انجام شد",
+
+  // Confession / accident type
+  FIRST_BLAME_CONFESSION_SUBMITTED: "اقرار اولیه طرف اول ثبت شد",
+  CAR_BODY_ACCIDENT_TYPE_SUBMITTED: "نوع تصادف بدنه خودرو ثبت شد",
+  AUTO_ADVANCED_TO_CAR_BODY_FORM: "پیشرفت خودکار به فرم بدنه خودرو",
+  AUTO_CONFESSION_SKIPPED: "مرحله اقرار به‌صورت خودکار رد شد",
+
+  // First video
+  FIRST_VIDEO_UPLOADED: "ویدیوی اول بارگذاری شد",
+
+  // Second party invitation
+  SECOND_PARTY_INVITED: "طرف دوم دعوت شد",
+
+  // Accident fields / expert in-person completion
+  ACCIDENT_FIELDS_SAVED_ADVANCED_TO_SIGNATURES:
+    "اطلاعات تصادف ذخیره و به مرحله امضاها پیشرفت شد",
+  EXPERT_COMPLETED_CAR_BODY_FORM_V2: "کارشناس فرم بدنه خودرو را تکمیل کرد",
+  EXPERT_COMPLETED_THIRD_PARTY_FORM_V2: "کارشناس فرم شخص ثالث را تکمیل کرد",
+  EXPERT_ADDED_LOCATIONS_V2: "کارشناس موقعیت مکانی را ثبت کرد",
+  EXPERT_UPLOADED_VIDEO_V2: "کارشناس ویدیو را بارگذاری کرد",
+  EXPERT_UPLOADED_VOICE_V2: "کارشناس صدا را بارگذاری کرد",
+
+  // Party rejection / disagreement
+  PARTY_REJECTED_EXPERT_DECISION: "طرف حساب با نظر کارشناس مخالفت کرد",
+  PARTIES_DISAGREED_ON_EXPERT_DECISION: "طرفین با نظر کارشناس توافق نکردند",
+
+  // Document resend (blame)
+  BLAME_DOCUMENT_RESEND_STARTED: "درخواست ارسال مجدد مدارک پرونده شروع شد",
+  BLAME_DOCUMENT_RESEND_CLEARED: "ارسال مجدد مدارک پرونده پاک‌سازی شد",
+
+  // Expert assignment (blame)
+  BLAME_ASSIGNED: "پرونده به کارشناس تخصیص داده شد",
+  AUTO_ASSIGNED_TO_EXPERT: "پرونده به‌صورت خودکار به کارشناس تخصیص یافت",
+
+  // Auto-assignment helpers
+  READY_FOR_EXPERT_EVALUATION: "پرونده آماده ارزیابی کارشناس شد",
+  SECOND_PARTY_DESCRIPTION_COMPLETED: "توضیحات طرف دوم تکمیل شد",
+
+  // V3 blame steps
+  V3_PARTY_SIGNATURE_RECORDED: "امضای طرف ثبت شد",
+  V3_ACCIDENT_FIELDS_SAVED: "اطلاعات تصادف ثبت شد",
+  V3_BLAME_ACCIDENT_VIDEO_UPLOADED: "ویدیوی تصادف بارگذاری شد",
+  V3_PARTY_VOICE_UPLOADED: "صدای طرف بارگذاری شد",
+  V3_PARTY_LOCATION_SAVED: "موقعیت مکانی طرف ذخیره شد",
+  V3_PARTY_DESCRIPTION_SAVED: "توضیحات طرف ذخیره شد",
+  V3_CAR_BODY_ACCIDENT_TYPE_SAVED: "نوع تصادف بدنه خودرو ذخیره شد",
+
+  // V5 blame steps
+  V5_BLAME_ACCIDENT_VIDEO_UPLOADED: "ویدیوی تصادف (نسخه ۵) بارگذاری شد",
+  V5_FILE_MAKER_APPROVED: "پرونده‌ساز پرونده را تأیید کرد",
+  V5_FILE_MAKER_REJECTED: "پرونده‌ساز پرونده را رد کرد",
+
+  // ---------------------------------------------------------------------------
+  // Claim-phase events  (recorded on ClaimCase.history)
+  // ---------------------------------------------------------------------------
+
+  // Claim creation
+  CLAIM_CREATED: "پرونده خسارت ایجاد شد",
+
+  // Expert assignment (claim)
+  CLAIM_ASSIGNED: "پرونده خسارت به کارشناس ارزیابی تخصیص داده شد",
+
+  // Expert actions on claim
+  EXPERT_RESEND_REQUESTED: "کارشناس درخواست ارسال مجدد مدارک داد",
+  EXPERT_RESEND_FULFILLED: "مدارک درخواستی ارسال شد",
+  IN_PERSON_VISIT_REQUESTED: "کارشناس بازدید حضوری درخواست کرد",
+  EXPERT_DAMAGED_PARTS_UPDATED: "کارشناس قطعات آسیب‌دیده را به‌روزرسانی کرد",
+
+  // Workflow steps (generic)
+  STEP_COMPLETED: "مرحله تکمیل شد",
+  V3_STEP_COMPLETED: "مرحله تکمیل شد",
+
+  // Documents & media
+  DOCUMENT_UPLOADED: "مدرک بارگذاری شد",
+  VIDEO_CAPTURE_UPLOADED: "تصویر ویدیویی بارگذاری شد",
+  ALL_FACTORS_UPLOADED_PENDING_VALIDATION:
+    "تمام فاکتورها بارگذاری شدند و در انتظار تأیید هستند",
+
+  // User responses
+  USER_OBJECTION_SUBMITTED: "اعتراض کاربر ثبت شد",
+  USER_RATING_SUBMITTED: "امتیاز کاربر ثبت شد",
+
+  // Owner insurer approval
+  OWNER_SIGNED_INSURER_APPROVAL: "صاحب خودرو قرارداد بیمه را امضا کرد",
+  OWNER_REJECTED_INSURER_APPROVAL_PRICING: "صاحب خودرو قیمت‌گذاری بیمه را رد کرد",
+  OWNER_SIGNED_PRICED_PARTS_PENDING_FACTOR_UPLOAD:
+    "صاحب خودرو قطعات قیمت‌گذاری‌شده را امضا کرد و در انتظار بارگذاری فاکتور",
+  OWNER_REJECTED_PRICED_PARTS_BEFORE_FACTORS:
+    "صاحب خودرو قطعات قیمت‌گذاری‌شده را پیش از فاکتور رد کرد",
+
+  // Fanavaran sync
+  FANAVARAN_AUTO_SUBMIT_SUCCEEDED: "ارسال خودکار به فناوران موفق بود",
+  FANAVARAN_AUTO_SUBMIT_FAILED: "ارسال خودکار به فناوران ناموفق بود",
+  FANAVARAN_EARLY_AUTO_SUBMIT_SUCCEEDED: "ارسال زودهنگام خودکار به فناوران موفق بود",
+  FANAVARAN_EARLY_AUTO_SUBMIT_FAILED: "ارسال زودهنگام خودکار به فناوران ناموفق بود",
+  FANAVARAN_EXPERTISE_AUTO_SUBMIT_SUCCEEDED:
+    "ارسال خودکار کارشناسی به فناوران موفق بود",
+  FANAVARAN_EXPERTISE_AUTO_SUBMIT_FAILED:
+    "ارسال خودکار کارشناسی به فناوران ناموفق بود",
+  FANAVARAN_ATTACHMENT_AUTO_SUBMIT_SUCCEEDED:
+    "ارسال خودکار پیوست به فناوران موفق بود",
+  FANAVARAN_ATTACHMENT_AUTO_SUBMIT_FAILED:
+    "ارسال خودکار پیوست به فناوران ناموفق بود",
+  FANAVARAN_DAMAGE_CASE_AUTO_SUBMIT_SUCCEEDED:
+    "ارسال خودکار پرونده خسارت به فناوران موفق بود",
+  FANAVARAN_DAMAGE_CASE_AUTO_SUBMIT_FAILED:
+    "ارسال خودکار پرونده خسارت به فناوران ناموفق بود",
+
+  // V5 claim
+  V5_HELD_FOR_FILE_MAKER_APPROVAL: "پرونده در انتظار تأیید پرونده‌ساز متوقف شد",
+};
+
+// ---------------------------------------------------------------------------
+// Persian labels for `metadata.stepKey` inside STEP_COMPLETED events
+// ---------------------------------------------------------------------------
+export const STEP_KEY_FA_LABELS: Record<string, string> = {
+  // Claim workflow steps
+  CLAIM_CREATED: "ایجاد پرونده خسارت",
+  SELECT_OUTER_PARTS: "انتخاب قطعات بیرونی آسیب‌دیده",
+  SELECT_OTHER_PARTS: "انتخاب سایر اطلاعات و قطعات",
+  CAPTURE_PART_DAMAGES: "عکس‌برداری از آسیب‌های قطعات",
+  UPLOAD_REQUIRED_DOCUMENTS: "بارگذاری مدارک مورد نیاز",
+  USER_SUBMISSION_COMPLETE: "ارسال اطلاعات توسط کاربر",
+  USER_EXPERT_RESEND: "ارسال مجدد مدارک توسط کاربر",
+  EXPERT_DAMAGE_ASSESSMENT: "ارزیابی خسارت توسط کارشناس",
+  EXPERT_FINAL_REPLY: "پاسخ نهایی کارشناس",
+  EXPERT_COST_EVALUATION: "ارزیابی هزینه توسط کارشناس",
+  OWNER_UPLOAD_FACTOR_DOCUMENTS: "بارگذاری فاکتورهای تعمیر توسط مالک",
+  INSURER_REVIEW: "بررسی توسط بیمه‌گر",
+  CLAIM_COMPLETED: "پرونده خسارت تکمیل شد",
+};
+
+/**
+ * For `STEP_COMPLETED` and `V3_STEP_COMPLETED` events whose final label
+ * depends on the `metadata.stepKey` value, this function returns the
+ * most specific Persian label available.
+ */
+export function resolveStepCompletedFaLabel(event: {
+  type: string;
+  metadata?: any;
+}): string | undefined {
+  if (
+    event.type !== "STEP_COMPLETED" &&
+    event.type !== "V3_STEP_COMPLETED"
+  ) {
+    return undefined;
+  }
+  const stepKey: string | undefined = event.metadata?.stepKey;
+  if (stepKey && STEP_KEY_FA_LABELS[stepKey]) {
+    return STEP_KEY_FA_LABELS[stepKey];
+  }
+  return "مرحله تکمیل شد";
+}
+
+/**
+ * Returns the best Persian label for any timeline event.
+ */
+export function getEventFaLabel(event: {
+  type: string;
+  metadata?: any;
+}): string {
+  return (
+    resolveStepCompletedFaLabel(event) ??
+    EVENT_TYPE_FA_LABELS[event.type] ??
+    event.type
+  );
+}

src/fanavaran/fanavaran-lookup.config.ts

@@ -41,6 +41,72 @@ export const FANAVARAN_REMOTE_LOOKUPS: FanavaranRemoteLookupDefinition[] = [
     url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/accident-culprit-type`,
     cacheFile: "accident-culprit-type.json",
   },
+  {
+    name: "inspection-place",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/inspection-place`,
+    cacheFile: "inspection-place.json",
+  },
+  {
+    name: "drop-amount-status",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/drop-amount-status`,
+    cacheFile: "drop-amount-status.json",
+  },
+  {
+    name: "car-components",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/base-info/car-components`,
+    cacheFile: "car-components.json",
+  },
+  {
+    name: "accident-level",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/accident-level`,
+    cacheFile: "accident-level.json",
+  },
+  {
+    name: "expert-status",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/expert-status`,
+    cacheFile: "expert-status.json",
+  },
+  {
+    name: "vehicle-kinds",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/base-info/vehicle-kinds`,
+    cacheFile: "vehicle-kinds.json",
+  },
+  {
+    name: "person-role",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/code-list/person-role`,
+    cacheFile: "person-role.json",
+  },
+  {
+    name: "insurance-corp",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/code-list/insurance-corp`,
+    cacheFile: "insurance-corp.json",
+  },
+  {
+    name: "file-types",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/base-info/file-types`,
+    cacheFile: "file-types.json",
+  },
+  // NEW LOOKUPS ADDED
+  {
+    name: "cities",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/base-info/cities`,
+    cacheFile: "cities.json",
+  },
+  {
+    name: "dmg-case-type",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/dmg-case-type`,
+    cacheFile: "dmg-case-type.json",
+  },
+  {
+    name: "dmg-history-status",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/car/code-list/dmg-case-history-status`,
+    cacheFile: "dmg-history-status.json",
+  },
+  {
+    name: "provinces",
+    url: `${FANAVARAN_LOOKUP_BASE_URL}/common/base-info/Provinces`,
+    cacheFile: "provinces.json",
+  },
 ];
 
 export const TEJARAT_STATIC_ACCIDENT_FILES = {

src/fanavaran/fanavaran-lookup.module.ts

@@ -1,9 +1,17 @@
 import { Module } from "@nestjs/common";
 import { HttpModule } from "@nestjs/axios";
+import { ConfigModule, ConfigService } from "@nestjs/config";
+import { createHttpModuleOptions } from "src/core/config/http-proxy.factory";
 import { FanavaranLookupService } from "./fanavaran-lookup.service";
 
 @Module({
-  imports: [HttpModule],
+  imports: [
+    HttpModule.registerAsync({
+      imports: [ConfigModule],
+      inject: [ConfigService],
+      useFactory: createHttpModuleOptions,
+    }),
+  ],
   providers: [FanavaranLookupService],
   exports: [FanavaranLookupService],
 })

src/fanavaran/fanavaran-lookup.service.ts

@@ -14,6 +14,7 @@ import {
   type FanavaranClientKey,
 } from "src/core/config/fanavaran-client.config";
 import {
+  FANAVARAN_LOOKUP_BASE_URL,
   fanavaranLookupCacheDir,
   tejaratStaticAccidentFilePath,
 } from "./fanavaran-lookup.config";
@@ -156,6 +157,10 @@ export class FanavaranLookupService {
       const appToken = await this.getAppToken(profile.auth);
       const authenticationToken = await this.login(appToken, profile.auth);
 
+      this.logger.log(
+        `[${clientKey}] Calling Fanavaran lookup API: ${url}`,
+      );
+
       const response = await firstValueFrom(
         this.httpService.get(url, {
           headers: {
@@ -169,6 +174,16 @@ export class FanavaranLookupService {
         }),
       );
 
+      const dataCount = Array.isArray(response.data)
+        ? response.data.length
+        : typeof response.data === "object" && response.data !== null
+          ? Object.keys(response.data).length
+          : 0;
+
+      this.logger.log(
+        `[${clientKey}] Fanavaran lookup response status=${response.status} dataCount=${dataCount}`,
+      );
+
       return response.data;
     } catch (error) {
       const message = isAxiosError(error)
@@ -214,6 +229,162 @@ export class FanavaranLookupService {
     }
   }
 
+  async inquiryByVin(
+    clientKey: FanavaranClientKey,
+    vin: string,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/vehicles/inquiry-by-vin?vin=${encodeURIComponent(vin)}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async myPolicies(
+    clientKey: FanavaranClientKey,
+    nationalCode: string,
+    insuranceLineId: number = 5,
+  ): Promise<unknown> {
+    const url =
+      `${FANAVARAN_LOOKUP_BASE_URL}/common/Policies/inquiry-my-policies` +
+      `?InsuranceLineId=${insuranceLineId}` +
+      `&NationalCode=${encodeURIComponent(nationalCode)}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async thirdPartyPolicyById(
+    clientKey: FanavaranClientKey,
+    policyId: number,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/third-party-car-policies/${policyId}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async bodyPolicyById(
+    clientKey: FanavaranClientKey,
+    policyId: number,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/vehicle-hull-policies/${policyId}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async vehicleById(
+    clientKey: FanavaranClientKey,
+    vehicleId: number,
+    versionNo: number = 1,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/car/vehicles/${vehicleId}?versionno=${versionNo}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async customerById(
+    clientKey: FanavaranClientKey,
+    customerId: number,
+  ): Promise<unknown> {
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/common/customers/${customerId}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async inquiryByUniqueIdentifier(
+    clientKey: FanavaranClientKey,
+    params: {
+      nationalCode: string;
+      birthYear: number;
+      birthMonth: number;
+      birthDay: number;
+    },
+  ): Promise<unknown> {
+    const url =
+      `${FANAVARAN_LOOKUP_BASE_URL}/common/parties/inquiry-by-unique-identifier` +
+      `?NationalCode=${encodeURIComponent(params.nationalCode)}` +
+      `&BirthYear=${params.birthYear}` +
+      `&BirthMonth=${params.birthMonth}` +
+      `&BirthDay=${params.birthDay}`;
+    return this.fetchFromFanavaran(clientKey, url);
+  }
+
+  async resolveInsuranceCorpId(
+    clientKey: FanavaranClientKey,
+  ): Promise<number | null> {
+    const caption = process.env.INSURANCE_CORP_ID?.trim();
+    if (!caption) {
+      this.logger.warn("resolveInsuranceCorpId: INSURANCE_CORP_ID env not set");
+      return null;
+    }
+
+    // Check resolved cache first
+    const cachedId = await this.readCacheFile<number>(clientKey, "insurance-corp-id-resolved.json");
+    if (cachedId !== null) {
+      this.logger.log(`resolveInsuranceCorpId: using cached id=${cachedId} for "${caption}"`);
+      return cachedId;
+    }
+
+    // Try fetching the full list directly from Fanavaran
+    let companies: unknown;
+    const url = `${FANAVARAN_LOOKUP_BASE_URL}/common/code-list/insurance-corp`;
+    try {
+      companies = await this.fetchFromFanavaran(clientKey, url);
+    } catch (error) {
+      this.logger.warn(
+        `resolveInsuranceCorpId: Fanavaran fetch failed, trying local lookup endpoint`,
+      );
+      // Fallback: call our own local lookup endpoint
+      try {
+        const localPort = process.env.PORT || 3000;
+        const response = await firstValueFrom(
+          this.httpService.get(`http://localhost:${localPort}/lookups/fanavaran/insurance-corp`, {
+            timeout: 10000,
+          }),
+        );
+        companies = response.data;
+      } catch (localError) {
+        this.logger.error(
+          `resolveInsuranceCorpId: both Fanavaran and local lookup failed`,
+        );
+        return null;
+      }
+    }
+
+    if (!Array.isArray(companies)) {
+      this.logger.warn(
+        `resolveInsuranceCorpId: insurance-corp response is not an array, type=${typeof companies}`,
+      );
+      return null;
+    }
+
+    this.logger.log(
+      `resolveInsuranceCorpId: got ${companies.length} companies, searching for "${caption}"`,
+    );
+
+    const normalizedCaption = caption
+      .replace(/\s+/g, " ")
+      .toLowerCase()
+      .trim();
+
+    const match = companies.find((c: any) => {
+      if (c?.IsActive !== 1) return false;
+      if (typeof c?.Id !== "number") return false;
+      const cCaption = typeof c?.Caption === "string" ? c.Caption : "";
+      const normalized = cCaption.replace(/\s+/g, " ").toLowerCase().trim();
+      return normalized.includes(normalizedCaption) || normalizedCaption.includes(normalized);
+    });
+
+    if (!match) {
+      this.logger.warn(
+        `resolveInsuranceCorpId: no active company matching "${caption}". Available: ` +
+        companies
+          .filter((c: any) => c?.IsActive === 1)
+          .map((c: any) => `${c.Caption} (${c.Id})`)
+          .join(", "),
+      );
+      return null;
+    }
+
+    const corpId = match.Id as number;
+    // Cache both the resolved id and the full list for future use
+    await this.writeCacheFile(clientKey, "insurance-corp-id-resolved.json", corpId);
+    await this.writeCacheFile(clientKey, "insurance-corp.json", companies);
+    this.logger.log(`resolveInsuranceCorpId: resolved id=${corpId} for "${caption}"`);
+    return corpId;
+  }
+
   mapFanavaranAccidentCausesToReasonOptions(
     causes: unknown,
   ): { id: number; label: string; fanavaran: number }[] {
@@ -238,4 +409,5 @@ export class FanavaranLookupService {
         };
       });
   }
+
 }

src/fanavaran/fanavaran.controller.ts

@@ -1,5 +1,6 @@
 import {
   BadRequestException,
+  Body,
   Controller,
   Get,
   Param,
@@ -54,11 +55,11 @@ export class FanavaranController {
     };
   }
 
-  @Get(":client/claim-cases/:claimCaseId")
+  @Get(":client/claim-cases/:claimCaseId/base-claim/preview")
   @ApiOperation({
-    summary: "Preview Fanavaran submit payload (V2)",
+    summary: "Preview Fanavaran base claim create payload",
     description:
-      "Builds the third-party-car-financial-claims body from claimCases + blameCases without calling Fanavaran.",
+      "Builds the GEN.03 third-party-car-financial-claims payload from local claimCases + blameCases without creating a Fanavaran claim.",
   })
   @ApiParam({
     name: "client",
@@ -87,11 +88,11 @@ export class FanavaranController {
     );
   }
 
-  @Post(":client/claim-cases/:claimCaseId")
+  @Post(":client/claim-cases/:claimCaseId/base-claim/submit")
   @ApiOperation({
-    summary: "Submit claim to Fanavaran (V2)",
+    summary: "Submit Fanavaran base claim create request",
     description:
-      "Authenticates with the selected client credentials and submits the mapped claimCases + blameCases payload.",
+      "Authenticates with the selected tenant credentials and submits the GEN.03 base claim create request. Stores returned Id as claimId and ClaimNo when present.",
   })
   @ApiParam({
     name: "client",
@@ -105,11 +106,173 @@ export class FanavaranController {
   async submit(
     @Param("client") client: string,
     @Param("claimCaseId") claimCaseId: string,
+    @Body() body?: Record<string, unknown>,
   ) {
     const clientKey = this.parseClientParam(client);
     return await this.claimRequestManagementService.submitFanavaranV2(
       claimCaseId,
       clientKey,
+      body && Object.keys(body).length > 0 ? body : undefined,
+    );
+  }
+
+  @Get(":client/claim-cases/:claimCaseId/damage-case/preview")
+  @ApiOperation({
+    summary: "Preview Fanavaran damage-case payload",
+    description:
+      "Builds the GEN.12 damaged vehicle/person case payload without calling Fanavaran. Requires selected damaged parts; submit requires a Fanavaran claimId.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async previewDamageCase(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.previewFanavaranDamageCaseV2(
+      claimCaseId,
+      clientKey,
+    );
+  }
+
+  @Post(":client/claim-cases/:claimCaseId/damage-case/submit")
+  @ApiOperation({
+    summary: "Submit Fanavaran damage-case request",
+    description:
+      "Submits the GEN.12 dmg-cases request for the already-created Fanavaran claim and stores returned Id as local dmgCaseId.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async submitDamageCase(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+    @Body() body?: Record<string, unknown>,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.submitFanavaranDamageCaseV2(
+      claimCaseId,
+      clientKey,
+      body && Object.keys(body).length > 0 ? body : undefined,
+    );
+  }
+
+  @Get(":client/claim-cases/:claimCaseId/attachments/preview")
+  @ApiOperation({
+    summary: "Preview Fanavaran attachment upload plan",
+    description:
+      "Lists local required-document and captured damage images that would be sent to GEN.07. Shows which images are already recorded as uploaded to Fanavaran.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async previewAttachments(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.previewFanavaranAttachmentsV2(
+      claimCaseId,
+      clientKey,
+    );
+  }
+
+  @Post(":client/claim-cases/:claimCaseId/attachments/submit")
+  @ApiOperation({
+    summary: "Submit missing Fanavaran attachments",
+    description:
+      "Uploads every local image that does not already have a recorded successful GEN.07 Fanavaran file upload. Uses one multipart request per image.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async submitAttachments(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.submitFanavaranAttachmentsV2(
+      claimCaseId,
+      clientKey,
+    );
+  }
+
+  @Get(":client/claim-cases/:claimCaseId/expertise/preview")
+  @ApiOperation({
+    summary: "Preview Fanavaran expertise payload",
+    description:
+      "Builds the GEN.08 expertise payload from the active damage expert reply, price-drop data, and Fanavaran lookup mappings without calling Fanavaran.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async previewExpertise(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.previewFanavaranExpertiseV2(
+      claimCaseId,
+      clientKey,
+    );
+  }
+
+  @Post(":client/claim-cases/:claimCaseId/expertise/submit")
+  @ApiOperation({
+    summary: "Submit Fanavaran expertise request",
+    description:
+      "Submits the GEN.08 expertise payload for a claim with existing Fanavaran claimId and dmgCaseId. Stores returned Id as local expertiseId.",
+  })
+  @ApiParam({
+    name: "client",
+    description: "Fanavaran tenant key",
+    enum: ["parsian", "tejaratno"],
+  })
+  @ApiParam({
+    name: "claimCaseId",
+    description: "Claim case MongoDB ObjectId",
+  })
+  async submitExpertise(
+    @Param("client") client: string,
+    @Param("claimCaseId") claimCaseId: string,
+    @Body() body?: Record<string, unknown>,
+  ) {
+    const clientKey = this.parseClientParam(client);
+    return await this.claimRequestManagementService.submitFanavaranExpertiseV2(
+      claimCaseId,
+      clientKey,
+      body && Object.keys(body).length > 0 ? body : undefined,
     );
   }
 

src/fanavaran/schema/fanavaran-audit-log.schema.ts

@@ -8,6 +8,9 @@ export enum FanavaranAuditStep {
   POLICY_INQUIRY = "POLICY_INQUIRY",
   BUILD_PAYLOAD = "BUILD_PAYLOAD",
   SUBMIT_CLAIM = "SUBMIT_CLAIM",
+  SUBMIT_DAMAGE_CASE = "SUBMIT_DAMAGE_CASE",
+  SUBMIT_ATTACHMENT = "SUBMIT_ATTACHMENT",
+  SUBMIT_EXPERTISE = "SUBMIT_EXPERTISE",
 }
 
 export enum FanavaranAuditStatus {
@@ -31,13 +34,23 @@ export class FanavaranAuditLog {
   @Prop({ type: String, required: true, enum: FanavaranAuditStep, index: true })
   step: FanavaranAuditStep;
 
-  @Prop({ type: String, required: true, enum: FanavaranAuditStatus, index: true })
+  @Prop({
+    type: String,
+    required: true,
+    enum: FanavaranAuditStatus,
+    index: true,
+  })
   status: FanavaranAuditStatus;
 
   @Prop({ type: String, required: true, index: true })
   clientKey: FanavaranClientKey;
 
-  @Prop({ type: String, required: true, enum: FanavaranAuditSource, index: true })
+  @Prop({
+    type: String,
+    required: true,
+    enum: FanavaranAuditSource,
+    index: true,
+  })
   source: FanavaranAuditSource;
 
   @Prop({ type: Types.ObjectId, required: false, index: true })

src/helpers/blame-damaged-party.ts

@@ -32,6 +32,63 @@ export function resolveGuiltyPartyUserId(blame: {
   return null;
 }
 
+type BlamePartyRow = {
+  role?: string;
+  person?: {
+    userId?: unknown;
+    phoneNumber?: string;
+    clientId?: unknown;
+    fullName?: string;
+    nationalCodeOfInsurer?: string;
+    nationalCodeOfDriver?: string;
+    insurerLicense?: string;
+    driverLicense?: string;
+    driverIsInsurer?: boolean;
+    birthday?: string;
+    insurerBirthday?: number;
+    driverBirthday?: string | null;
+  };
+  statement?: { admitsGuilt?: boolean; claimsDamage?: boolean };
+  insurance?: Record<string, unknown>;
+  vehicle?: Record<string, unknown>;
+  location?: { lat?: number; lon?: number };
+};
+
+/** Full party row for the damaged vehicle (owner / beneficiary side). */
+export function resolveDamagedPartyRow(blame: {
+  type?: string;
+  parties?: BlamePartyRow[];
+  expert?: { decision?: { guiltyPartyId?: unknown } };
+  blameStatus?: string;
+}): BlamePartyRow | null {
+  const parties = blame?.parties ?? [];
+  if (!parties.length) return null;
+
+  const isCarBody =
+    blame?.type === BlameRequestType.CAR_BODY || blame?.type === "CAR_BODY";
+
+  if (isCarBody) {
+    return parties.find((p) => p.role === "FIRST") ?? parties[0] ?? null;
+  }
+
+  const guiltyId = resolveGuiltyPartyUserId(blame);
+  if (!guiltyId) {
+    return parties.find((p) => p.statement?.claimsDamage === true) ?? null;
+  }
+
+  const damagedParty = parties.find(
+    (p) =>
+      p.person?.userId != null && String(p.person.userId) !== String(guiltyId),
+  );
+  if (damagedParty) return damagedParty;
+
+  return (
+    parties.find(
+      (p) => p.person && String(p.person.userId ?? "") !== String(guiltyId),
+    ) ?? null
+  );
+}
+
 /** Person row for the damaged party on a blame case (claim beneficiary / user-panel actor). */
 export function resolveDamagedPartyPerson(blame: {
   type?: string;

src/helpers/claim-capture-phase.ts

@@ -16,6 +16,12 @@ export const CAPTURE_PHASE_DAMAGED_PARTY_DOC_KEYS = [
   "damaged_metal_plate",
 ] as const;
 
+/** Metal-plate keys that are optional in the V4/V5 FileMaker flow. */
+export const OPTIONAL_CAPTURE_PHASE_DOC_KEYS_V4V5 = [
+  "damaged_metal_plate",
+  "guilty_metal_plate",
+] as const;
+
 export type CapturePhaseSequence =
   | "parts"
   | "angles"
@@ -52,7 +58,7 @@ function isRequiredDocumentUploadedOnClaim(
 
 export function getClaimCaptureProgress(
   claimCase: any,
-  options?: { assumeCapturePhaseDocKey?: string },
+  options?: { assumeCapturePhaseDocKey?: string; skipMetalPlate?: boolean },
 ): ClaimCaptureProgress {
   const carType = claimCase?.vehicle?.carType as ClaimVehicleTypeV2 | undefined;
   const selectedNorm = normalizeDamageSelectedParts(
@@ -83,6 +89,7 @@ export function getClaimCaptureProgress(
 
   const capturePhaseDocsRemaining = CAPTURE_PHASE_DAMAGED_PARTY_DOC_KEYS.filter(
     (k) => {
+      if (options?.skipMetalPlate && OPTIONAL_CAPTURE_PHASE_DOC_KEYS_V4V5.includes(k as any)) return false;
       if (k === options?.assumeCapturePhaseDocKey) return false;
       return !isRequiredDocumentUploadedOnClaim(claimCase, k);
     },
@@ -111,8 +118,11 @@ export function getClaimCaptureProgress(
   };
 }
 
-export function isClaimCaptureStepComplete(claimCase: any): boolean {
-  const p = getClaimCaptureProgress(claimCase);
+export function isClaimCaptureStepComplete(
+  claimCase: any,
+  options?: { skipMetalPlate?: boolean },
+): boolean {
+  const p = getClaimCaptureProgress(claimCase, options);
   return (
     p.partsComplete && p.anglesComplete && p.capturePhaseDocsComplete
   );

src/helpers/claim-details-v2-owner-guidance.ts

@@ -263,8 +263,6 @@ export function buildClaimDetailsV2OwnerGuidance(
         shape.mixedFactorAndPrice &&
         !claim.evaluation?.ownerPricedPartsApproval?.signedAt
       ) {
-        const ow = objectionWindowForOwner(claim);
-        const allowObj = ow.pricingEligible;
         return {
           phaseKey: "SIGN_PRICED_LINES",
           headline: "Sign acceptance of priced lines",
@@ -278,13 +276,12 @@ export function buildClaimDetailsV2OwnerGuidance(
               "Multipart sign + agree + branchId",
             ),
           ],
-          objectionAllowed: allowObj,
-          objectionHint: objectionHintWhen(allowObj),
+          objectionAllowed,
+          objectionHint,
         };
       }
 
       /** NEEDS_REVISION at INSURER_REVIEW without mixed gate — all-factor initial sign not used; fallback */
-      const allowObj = objectionWindowForOwner(claim).pricingEligible;
       return {
         phaseKey: "INSURER_REVIEW_NEEDS_REVISION",
         headline: "Insurer approval — action pending",
@@ -298,13 +295,12 @@ export function buildClaimDetailsV2OwnerGuidance(
             "Sign if prompted by app state",
           ),
         ],
-        objectionAllowed: allowObj,
-        objectionHint: objectionHintWhen(allowObj),
+        objectionAllowed,
+        objectionHint,
       };
     }
 
     if (cs === ClaimStatus.APPROVED && !claim.evaluation?.ownerInsurerApproval?.signedAt) {
-      const allowObj = objectionWindowForOwner(claim).pricingEligible;
       return {
         phaseKey: "FINAL_SIGN_OR_REJECT",
         headline: "Accept or reject final pricing",
@@ -323,8 +319,8 @@ export function buildClaimDetailsV2OwnerGuidance(
             "Dispute priced lines before signing",
           ),
         ],
-        objectionAllowed: allowObj,
-        objectionHint: objectionHintWhen(allowObj),
+        objectionAllowed,
+        objectionHint,
       };
     }
   }

src/helpers/expert-panel-status-report.ts

@@ -16,6 +16,8 @@ const CLAIM_IN_PROGRESS_STATUSES = new Set<string>([
   ClaimCaseStatus.SELECTING_OTHER_PARTS,
   ClaimCaseStatus.UPLOADING_REQUIRED_DOCUMENTS,
   ClaimCaseStatus.CAPTURING_PART_DAMAGES,
+  // V4 split flow: sealed by FileMaker, pending FileReviewer pickup.
+  ClaimCaseStatus.WAITING_FOR_FILE_REVIEWER,
 ]);
 
 export function blameCaseStatusToReportBucket(status: string): string {

src/helpers/expert-workflow-lock.ts

@@ -0,0 +1,8 @@
+/** Expert blame/claim review assign + workflow lock TTL (POST assign, PUT lock). */
+export const EXPERT_WORKFLOW_LOCK_TTL_MS = 30 * 60 * 1000;
+
+export function expertWorkflowLockExpiredAt(
+  from: Date = new Date(),
+): Date {
+  return new Date(from.getTime() + EXPERT_WORKFLOW_LOCK_TTL_MS);
+}

src/helpers/persian-pdf-document.ts

@@ -0,0 +1,166 @@
+import { existsSync } from "node:fs";
+import { join } from "node:path";
+import type PDFDocumentType from "pdfkit";
+import {
+  isMostlyAscii,
+  pdfKitRtlKeyValue,
+  pdfKitRtlParagraph,
+} from "./persian-pdf-text";
+
+// pdfkit publishes CJS (`module.exports = PDFDocument`) without a `.default` export.
+// eslint-disable-next-line @typescript-eslint/no-require-imports
+const PDFDocument = require("pdfkit") as typeof PDFDocumentType;
+
+const PAGE_WIDTH = 595.28;
+const MARGIN = 50;
+const CONTENT_WIDTH = PAGE_WIDTH - MARGIN * 2;
+const LABEL_COLUMN_WIDTH = CONTENT_WIDTH * 0.44;
+const VALUE_COLUMN_WIDTH = CONTENT_WIDTH * 0.5;
+const VALUE_COLUMN_X = MARGIN;
+const COLON_X = MARGIN + VALUE_COLUMN_WIDTH + 4;
+const LABEL_COLUMN_X = COLON_X + 10;
+
+function resolveFontFile(variant: "regular" | "bold"): string {
+  const file =
+    variant === "bold" ? "Vazirmatn-Bold.ttf" : "Vazirmatn-Regular.ttf";
+  const candidates = [
+    join(process.cwd(), "assets", file),
+    join(process.cwd(), "assets", "fonts", file),
+    join(process.cwd(), "dist", "assets", file),
+    join(process.cwd(), "dist", "assets", "fonts", file),
+  ];
+  for (const path of candidates) {
+    if (existsSync(path)) return path;
+  }
+  throw new Error(
+    `Persian PDF font not found (${file}). Place it under assets/ or assets/fonts/.`,
+  );
+}
+
+export type PersianPdfDocument = InstanceType<typeof PDFDocument> & {
+  addTitle: (text: string) => void;
+  addSection: (text: string) => void;
+  addKeyValue: (label: string, value?: string | number | null) => void;
+  addBlank: (lines?: number) => void;
+};
+
+/** Ensure at least `neededPts` of vertical space remain; add a page if not. */
+function ensureSpace(
+  doc: InstanceType<typeof PDFDocument>,
+  neededPts: number,
+): void {
+  if (doc.y + neededPts > doc.page.maxY()) {
+    doc.addPage();
+  }
+}
+
+function drawRtlLine(
+  doc: InstanceType<typeof PDFDocument>,
+  text: string,
+  fontSize: number,
+  bold: boolean,
+): void {
+  const y = doc.y;
+  doc
+    .font(bold ? "FaBold" : "FaRegular")
+    .fontSize(fontSize)
+    .text(pdfKitRtlParagraph(text), MARGIN, y, {
+      width: CONTENT_WIDTH,
+      align: "right",
+      lineBreak: false,
+    });
+  doc.moveDown(fontSize > 12 ? 0.55 : 0.45);
+}
+
+function drawKeyValueRow(
+  doc: InstanceType<typeof PDFDocument>,
+  label: string,
+  value: string,
+): void {
+  // Reserve one row height (font 10pt ≈ 14 pts with leading) before drawing.
+  ensureSpace(doc, 16);
+
+  const y = doc.y;
+  const { label: faLabel, value: faValue } = pdfKitRtlKeyValue(label, value);
+
+  if (isMostlyAscii(faValue)) {
+    doc.font("Helvetica").fontSize(10).text(faValue, VALUE_COLUMN_X, y, {
+      width: VALUE_COLUMN_WIDTH,
+      align: "left",
+      lineBreak: false,
+    });
+  } else {
+    doc.font("FaRegular").fontSize(10).text(faValue, VALUE_COLUMN_X, y, {
+      width: VALUE_COLUMN_WIDTH,
+      align: "left",
+      lineBreak: false,
+    });
+  }
+
+  doc.font("Helvetica").fontSize(10).text(":", COLON_X, y, {
+    lineBreak: false,
+  });
+
+  doc.font("FaRegular").fontSize(10).text(faLabel, LABEL_COLUMN_X, y, {
+    width: LABEL_COLUMN_WIDTH,
+    align: "right",
+    lineBreak: false,
+  });
+
+  doc.moveDown(0.5);
+}
+
+export function createPersianPdfDocument(): PersianPdfDocument {
+  const doc = new PDFDocument({
+    size: "A4",
+    margin: MARGIN,
+    autoFirstPage: true,
+  }) as PersianPdfDocument;
+
+  doc.registerFont("FaRegular", resolveFontFile("regular"));
+  doc.registerFont("FaBold", resolveFontFile("bold"));
+  doc.font("FaRegular");
+
+  doc.addTitle = (text: string) => {
+    doc.moveDown(0.2);
+    drawRtlLine(doc, text, 16, true);
+    doc.font("FaRegular").fontSize(10);
+    doc.moveDown(0.15);
+  };
+
+  doc.addSection = (text: string) => {
+    // Reserve space for the gap + section heading + at least one data row below it,
+    // so the heading is never stranded alone at the bottom of a page.
+    ensureSpace(doc, 60);
+    doc.moveDown(0.5);
+    drawRtlLine(doc, text, 13, true);
+    doc.font("FaRegular").fontSize(10);
+    doc.moveDown(0.1);
+  };
+
+  doc.addKeyValue = (label: string, value?: string | number | null) => {
+    const v =
+      value === undefined || value === null || value === ""
+        ? "-"
+        : String(value);
+    drawKeyValueRow(doc, label, v);
+  };
+
+  doc.addBlank = (lines = 1) => {
+    doc.moveDown(lines * 0.35);
+  };
+
+  return doc;
+}
+
+export function persianPdfToBuffer(
+  doc: InstanceType<typeof PDFDocument>,
+): Promise<Buffer> {
+  return new Promise((resolve, reject) => {
+    const chunks: Buffer[] = [];
+    doc.on("data", (chunk: Buffer) => chunks.push(chunk));
+    doc.on("end", () => resolve(Buffer.concat(chunks)));
+    doc.on("error", reject);
+    doc.end();
+  });
+}

src/helpers/persian-pdf-text.ts

@@ -0,0 +1,40 @@
+/** Strip invisible bidi / ZWNJ chars that render as tofu in embedded Arabic fonts. */
+export function normalizePersianPdfText(text: string): string {
+  return text
+    .replace(/\u200c/g, " ")
+    .replace(/[\u200e\u200f\u202a-\u202e\u2066-\u2069\ufeff]/g, "")
+    .replace(/\u2014/g, "-")
+    .replace(/\s+/g, " ")
+    .trim();
+}
+
+/**
+ * pdfkit renders glyphs strictly left-to-right.
+ * fontkit already reshapes each word's glyphs into visual (LTR) order,
+ * but it does NOT reorder words — so a multi-word RTL string like
+ * "نام صاحب خودرو" has its words placed LTR on the page and reads
+ * backwards.  Reversing the word sequence here makes pdfkit emit the
+ * words in the correct visual order for a right-to-left PDF reader.
+ */
+function reverseRtlWords(text: string): string {
+  if (!/[\u0600-\u06FF]/.test(text)) return text;
+  return text.split(" ").reverse().join(" ");
+}
+
+export function pdfKitRtlKeyValue(
+  label: string,
+  value: string,
+): { label: string; value: string } {
+  return {
+    label: reverseRtlWords(normalizePersianPdfText(label)),
+    value: reverseRtlWords(normalizePersianPdfText(value)),
+  };
+}
+
+export function pdfKitRtlParagraph(text: string): string {
+  return reverseRtlWords(normalizePersianPdfText(text));
+}
+
+export function isMostlyAscii(text: string): boolean {
+  return text.length > 0 && !/[\u0600-\u06FF]/.test(text);
+}

src/helpers/simple-pdf-writer.ts

@@ -0,0 +1,166 @@
+type PdfTextRun = {
+  pageIndex: number;
+  x: number;
+  y: number;
+  fontSize: number;
+  bold: boolean;
+  text: string;
+};
+
+/** Minimal PDF 1.4 writer (Helvetica) — no external dependencies. */
+export class SimplePdfWriter {
+  private readonly pageWidth = 595.28;
+  private readonly pageHeight = 841.89;
+  private readonly marginX = 50;
+  private readonly marginTop = 50;
+  private readonly marginBottom = 50;
+  private runs: PdfTextRun[] = [];
+  private pageCount = 1;
+  private cursorY = this.pageHeight - this.marginTop;
+  private pageIndex = 0;
+
+  private ensureSpace(lineHeight: number): void {
+    if (this.cursorY - lineHeight < this.marginBottom) {
+      this.pageIndex += 1;
+      this.pageCount += 1;
+      this.cursorY = this.pageHeight - this.marginTop;
+    }
+  }
+
+  private addRun(text: string, fontSize: number, bold = false): void {
+    const lineHeight = fontSize + 4;
+    this.ensureSpace(lineHeight);
+    this.runs.push({
+      pageIndex: this.pageIndex,
+      x: this.marginX,
+      y: this.cursorY,
+      fontSize,
+      bold,
+      text,
+    });
+    this.cursorY -= lineHeight;
+  }
+
+  addTitle(text: string): void {
+    this.addRun(text, 16, true);
+    this.cursorY -= 4;
+  }
+
+  addSection(text: string): void {
+    this.cursorY -= 6;
+    this.addRun(text, 13, true);
+    this.cursorY -= 2;
+  }
+
+  addLine(text: string): void {
+    this.addRun(text, 10, false);
+  }
+
+  addKeyValue(label: string, value?: string | number | null): void {
+    const v =
+      value === undefined || value === null || value === ""
+        ? "-"
+        : String(value);
+    this.addLine(`${label}: ${v}`);
+  }
+
+  addBlank(): void {
+    this.cursorY -= 8;
+  }
+
+  toBuffer(): Buffer {
+    const chunkById: string[] = [];
+    const offsets: number[] = [0];
+    let size = Buffer.byteLength("%PDF-1.4\n", "utf8");
+
+    const addObj = (content: string): number => {
+      const id = chunkById.length;
+      offsets.push(size);
+      const block = `${id} 0 obj\n${content}\nendobj\n`;
+      chunkById.push(block);
+      size += Buffer.byteLength(block, "utf8");
+      return id;
+    };
+
+    chunkById.push("%PDF-1.4\n");
+
+    const fontRegularId = addObj(
+      "<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >>",
+    );
+    const fontBoldId = addObj(
+      "<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >>",
+    );
+
+    const contentIds: number[] = [];
+    for (let p = 0; p < this.pageCount; p++) {
+      const pageRuns = this.runs.filter((r) => r.pageIndex === p);
+      const cmds: string[] = [];
+      for (const run of pageRuns) {
+        const font = run.bold ? "F2" : "F1";
+        cmds.push("BT");
+        cmds.push(`/${font} ${run.fontSize} Tf`);
+        cmds.push(`1 0 0 1 ${run.x.toFixed(2)} ${run.y.toFixed(2)} Tm`);
+        cmds.push(`${encodePdfText(run.text)} Tj`);
+        cmds.push("ET");
+      }
+      const stream = cmds.join("\n");
+      contentIds.push(
+        addObj(
+          `<< /Length ${Buffer.byteLength(stream, "utf8")} >>\nstream\n${stream}\nendstream`,
+        ),
+      );
+    }
+
+    const pagesKidsToken = "__PAGES_KIDS__";
+    const pagesId = addObj(
+      `<< /Type /Pages /Kids [${pagesKidsToken}] /Count ${this.pageCount} >>`,
+    );
+    const pageIds: number[] = [];
+    for (let p = 0; p < this.pageCount; p++) {
+      pageIds.push(
+        addObj(
+          `<< /Type /Page /Parent ${pagesId} 0 R /Resources << /Font << /F1 ${fontRegularId} 0 R /F2 ${fontBoldId} 0 R >> >> /MediaBox [0 0 ${this.pageWidth} ${this.pageHeight}] /Contents ${contentIds[p]} 0 R >>`,
+        ),
+      );
+    }
+
+    const catalogId = addObj(`<< /Type /Catalog /Pages ${pagesId} 0 R >>`);
+
+    chunkById[pagesId] = chunkById[pagesId].replace(
+      pagesKidsToken,
+      pageIds.map((id) => `${id} 0 R`).join(" "),
+    );
+
+    const body = chunkById.join("");
+    const bodyBuf = Buffer.from(body, "utf8");
+    const xrefAt = bodyBuf.length;
+    const xref: string[] = [
+      `xref\n0 ${offsets.length}\n0000000000 65535 f \n`,
+    ];
+    for (let i = 1; i < offsets.length; i++) {
+      xref.push(`${String(offsets[i]).padStart(10, "0")} 00000 n \n`);
+    }
+    const trailer = `trailer\n<< /Size ${offsets.length} /Root ${catalogId} 0 R >>\nstartxref\n${xrefAt}\n%%EOF\n`;
+    return Buffer.concat([bodyBuf, Buffer.from(xref.join("") + trailer, "utf8")]);
+  }
+}
+
+/** PDF literal string for Helvetica (WinAnsi) — Latin text only. */
+function encodePdfText(input: string): string {
+  const text = input.normalize("NFC");
+  const safe = [...text]
+    .map((ch) => {
+      const code = ch.charCodeAt(0);
+      if (code >= 0x20 && code <= 0x7e) return ch;
+      if (ch === "—" || ch === "–") return "-";
+      if (/\s/.test(ch)) return " ";
+      return "";
+    })
+    .join("")
+    .replace(/\s+/g, " ")
+    .trim();
+  return `(${safe
+    .replace(/\\/g, "\\\\")
+    .replace(/\(/g, "\\(")
+    .replace(/\)/g, "\\)")})`;
+}

src/helpers/unified-file-status.ts

@@ -31,6 +31,8 @@ const CLAIM_USER_PHASE = new Set<string>([
   ClaimCaseStatus.SELECTING_OTHER_PARTS,
   ClaimCaseStatus.UPLOADING_REQUIRED_DOCUMENTS,
   ClaimCaseStatus.CAPTURING_PART_DAMAGES,
+  // V4 split flow: FileMaker sealed the file; FileReviewer hasn't picked it up yet.
+  ClaimCaseStatus.WAITING_FOR_FILE_REVIEWER,
 ]);
 
 const INSURER_REVIEW_CLAIM_STATUSES = new Set<string>([

src/lookups/lookups.controller.ts

@@ -1,8 +1,18 @@
-import { Controller, Get } from "@nestjs/common";
-import { ApiOkResponse, ApiTags } from "@nestjs/swagger";
+import { Controller, Get, Param, ParseIntPipe, Query, UseGuards } from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiOkResponse,
+  ApiOperation,
+  ApiParam,
+  ApiQuery,
+  ApiTags,
+} from "@nestjs/swagger";
+import { AuthGuard } from "src/common/auth/guards";
 import { LookupsService } from "./lookups.service";
 
 @ApiTags("lookups")
+@ApiBearerAuth()
+@UseGuards(AuthGuard)
 @Controller("lookups")
 export class LookupsController {
   constructor(private readonly lookupsService: LookupsService) {}
@@ -96,9 +106,247 @@ export class LookupsController {
     return await this.lookupsService.getAccidentCulpritType();
   }
 
+  @Get("inspection-place")
+  @ApiOperation({
+    summary: "Fanavaran GEN.08 inspection place lookup",
+    description:
+      "Returns values for expertise payload field InspectionPlaceId from car/code-list/inspection-place.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran inspection place lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getInspectionPlace() {
+    return await this.lookupsService.getInspectionPlace();
+  }
+
+  @Get("drop-amount-status")
+  @ApiOperation({
+    summary: "Fanavaran GEN.08 drop amount status lookup",
+    description:
+      "Returns values for expertise payload field DropAmountStatus from car/code-list/drop-amount-status.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran drop amount status lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getDropAmountStatus() {
+    return await this.lookupsService.getDropAmountStatus();
+  }
+
+  @Get("car-components")
+  @ApiOperation({
+    summary: "Fanavaran GEN.08 damaged section lookup",
+    description:
+      "Returns values for DmgSections[].DmgSectionId from car/base-info/car-components.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran car component lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getCarComponents() {
+    return await this.lookupsService.getCarComponents();
+  }
+
+  @Get("accident-level")
+  @ApiOperation({
+    summary: "Fanavaran GEN.08 accident level lookup",
+    description:
+      "Returns values for DmgSections[].AccidentLevel from car/code-list/accident-level.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran accident level lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getAccidentLevel() {
+    return await this.lookupsService.getAccidentLevel();
+  }
+
+  @Get("expert-status")
+  @ApiOperation({
+    summary: "Fanavaran GEN.08 expert status lookup",
+    description:
+      "Returns values for expertise response field Status from car/code-list/expert-status.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran expert status lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getExpertStatus() {
+    return await this.lookupsService.getExpertStatus();
+  }
+
+  @Get("vehicle-kinds")
+  @ApiOperation({
+    summary: "Fanavaran GEN.12 vehicle kind lookup",
+    description:
+      "Returns values for damage case payload field VehicleKindId from car/base-info/vehicle-kinds.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran vehicle kinds lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getVehicleKinds() {
+    return await this.lookupsService.getVehicleKinds();
+  }
+
+  @Get("person-role")
+  @ApiOperation({
+    summary: "Fanavaran person role lookup",
+    description:
+      "Returns person role codes from common/code-list/person-role.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran person role lookup data",
+    schema: {
+      type: "array",
+      items: {
+        type: "object",
+        properties: {
+          Caption: { type: "string" },
+          Id: { type: "number" },
+          IsActive: { type: "number" },
+        },
+      },
+    },
+  })
+  async getPersonRole() {
+    return await this.lookupsService.getPersonRole();
+  }
+
+  @Get("file-types")
+  @ApiOperation({
+    summary: "Fanavaran file types lookup",
+    description:
+      "Returns file type codes from common/base-info/file-types. Use FileTypeId in attachment uploads.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran file types lookup data",
+    schema: {
+      type: "array",
+      items: {
+        type: "object",
+        properties: {
+          Caption: { type: "string" },
+          Id: { type: "number" },
+          IsActive: { type: "number" },
+        },
+      },
+    },
+  })
+  async getFileTypes() {
+    return await this.lookupsService.getFileTypes();
+  }
+
+  @Get("cities")
+  @ApiOperation({
+    summary: "Fanavaran cities lookup",
+    description: "Returns city codes from common/base-info/cities.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran cities lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async cities() {
+    return await this.lookupsService.getCities();
+  }
+
+  @Get("provinces")
+  @ApiOperation({
+    summary: "Fanavaran provinces lookup",
+    description: "Returns province codes from common/base-info/provinces.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran provinces lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async provinces() {
+    return await this.lookupsService.getProvinces();
+  }
+
+  @Get("dmg-case-type")
+  @ApiOperation({
+    summary: "Fanavaran damage case type lookup",
+    description: "Returns damage case type codes from car/code-list/dmg-case-type.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran damage case type lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async dmgCaseType() {
+    return await this.lookupsService.getDmgCaseType();
+  }
+
+  @Get("dmg-history-status")
+  @ApiOperation({
+    summary: "Fanavaran damage history status lookup",
+    description:
+      "Returns damage history status codes from car/code-list/dmg-case-history-status.",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran damage history status lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async dmgHistoryStatus() {
+    return await this.lookupsService.getDmgHistoryStatus();
+  }
+
+  @Get("inquiry-by-vin")
+  @ApiOperation({
+    summary: "Fanavaran vehicle inquiry by VIN",
+    description:
+      "Returns vehicle details from Fanavaran for the given VIN number via car/vehicles/inquiry-by-vin.",
+  })
+  @ApiQuery({
+    name: "vin",
+    description: "Vehicle Identification Number (VIN)",
+    example: "IRNKAEK4150012345",
+  })
+  @ApiOkResponse({
+    description: "Returns Fanavaran vehicle inquiry data for the VIN",
+    schema: { type: "object" },
+  })
+  async inquiryByVin(@Query("vin") vin: string) {
+    return await this.lookupsService.inquiryByVin(vin);
+  }
+
+  @Get("fanavaran")
+  @ApiOperation({
+    summary: "List configured Fanavaran remote lookups",
+    description:
+      "Returns the lookup names available through /lookups/fanavaran/{lookupName}.",
+  })
+  async listFanavaranRemoteLookups() {
+    return this.lookupsService.listFanavaranRemoteLookups().map((lookup) => ({
+      name: lookup.name,
+      cacheFile: lookup.cacheFile,
+      url: lookup.url,
+    }));
+  }
+
+  @Get("fanavaran/:lookupName")
+  @ApiOperation({
+    summary: "Fetch a Fanavaran remote lookup by name",
+    description:
+      "Generic cached Fanavaran lookup fetcher for configured lookup names, including GEN.08 expertise lookups.",
+  })
+  @ApiParam({
+    name: "lookupName",
+    description:
+      "Configured Fanavaran lookup name, for example inspection-place, drop-amount-status, car-components, accident-level, expert-status",
+  })
+  @ApiOkResponse({
+    description: "Returns cached or live Fanavaran lookup data",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async getFanavaranRemoteLookup(@Param("lookupName") lookupName: string) {
+    return await this.lookupsService.getClientRemoteLookup(lookupName);
+  }
+
   @Get("accident-way")
   @ApiOkResponse({
-    description: "Returns accident way options for the add-accident-fields step",
+    description:
+      "Returns accident way options for the add-accident-fields step",
     schema: {
       type: "array",
       items: {
@@ -204,5 +452,75 @@ export class LookupsController {
   async getAccidentFields() {
     return await this.lookupsService.getAccidentFields();
   }
+
+  @Get("my-policies")
+  @ApiOperation({
+    summary: "My policies inquiry",
+    description:
+      "Returns the list of policies for the given national code via common/Policies/inquiry-my-policies.",
+  })
+  @ApiQuery({
+    name: "nationalCode",
+    description: "National code of the insured person",
+    example: "0012345678",
+  })
+  @ApiQuery({
+    name: "insuranceLineId",
+    description: "Insurance line ID (default: 5 for car)",
+    required: false,
+    example: 5,
+  })
+  @ApiOkResponse({
+    description: "Returns list of policies",
+    schema: { type: "array", items: { type: "object" } },
+  })
+  async myPolicies(
+    @Query("nationalCode") nationalCode: string,
+    @Query("insuranceLineId") insuranceLineId?: number,
+  ) {
+    return await this.lookupsService.myPolicies(
+      nationalCode,
+      insuranceLineId ?? 5,
+    );
   }
 
+  @Get("third-party-policy/:policyId")
+  @ApiOperation({
+    summary: "Third-party car policy inquiry by policy ID",
+    description:
+      "Returns third-party car insurance policy details for the given policy ID via car/third-party-car-policies/{policyId}.",
+  })
+  @ApiParam({
+    name: "policyId",
+    description: "Fanavaran policy ID",
+    example: 12345,
+  })
+  @ApiOkResponse({
+    description: "Returns third-party policy details",
+    schema: { type: "object" },
+  })
+  async thirdPartyPolicyById(
+    @Param("policyId", ParseIntPipe) policyId: number,
+  ) {
+    return await this.lookupsService.thirdPartyPolicyById(policyId);
+  }
+
+  @Get("body-policy/:policyId")
+  @ApiOperation({
+    summary: "Vehicle hull (body) policy inquiry by policy ID",
+    description:
+      "Returns vehicle hull (body) insurance policy details for the given policy ID via car/vehicle-hull-policies/{policyId}.",
+  })
+  @ApiParam({
+    name: "policyId",
+    description: "Fanavaran policy ID",
+    example: 12345,
+  })
+  @ApiOkResponse({
+    description: "Returns body policy details",
+    schema: { type: "object" },
+  })
+  async bodyPolicyById(@Param("policyId", ParseIntPipe) policyId: number) {
+    return await this.lookupsService.bodyPolicyById(policyId);
+  }
+}

src/lookups/lookups.service.ts

@@ -2,6 +2,7 @@ import { Injectable, Logger, NotFoundException } from "@nestjs/common";
 import { resolveFanavaranClientKey } from "src/core/config/fanavaran-client.config";
 import {
   FANAVARAN_REMOTE_LOOKUPS,
+  type FanavaranRemoteLookupDefinition,
   TEJARAT_STATIC_ACCIDENT_FILES,
 } from "src/fanavaran/fanavaran-lookup.config";
 import { FanavaranLookupService } from "src/fanavaran/fanavaran-lookup.service";
@@ -31,10 +32,14 @@ export class LookupsService {
     return resolveFanavaranClientKey();
   }
 
+  listFanavaranRemoteLookups(): FanavaranRemoteLookupDefinition[] {
+    return FANAVARAN_REMOTE_LOOKUPS;
+  }
+
   private findRemoteLookup(name: string) {
     const lookup = FANAVARAN_REMOTE_LOOKUPS.find((item) => item.name === name);
     if (!lookup) {
-      throw new Error(`Unknown Fanavaran remote lookup: ${name}`);
+      throw new NotFoundException(`Unknown Fanavaran remote lookup: ${name}`);
     }
     return lookup;
   }
@@ -52,7 +57,7 @@ export class LookupsService {
     return doc.response;
   }
 
-  private async getClientRemoteLookup(lookupName: string): Promise<unknown> {
+  async getClientRemoteLookup(lookupName: string): Promise<unknown> {
     const clientKey = this.activeClientKey();
     const definition = this.findRemoteLookup(lookupName);
 
@@ -90,6 +95,137 @@ export class LookupsService {
     return await this.getClientRemoteLookup("accident-culprit-type");
   }
 
+  async getInspectionPlace(): Promise<any> {
+    return await this.getClientRemoteLookup("inspection-place");
+  }
+
+  async getDropAmountStatus(): Promise<any> {
+    return await this.getClientRemoteLookup("drop-amount-status");
+  }
+
+  async getCarComponents(): Promise<any> {
+    return await this.getClientRemoteLookup("car-components");
+  }
+
+  async getAccidentLevel(): Promise<any> {
+    return await this.getClientRemoteLookup("accident-level");
+  }
+
+  async getExpertStatus(): Promise<any> {
+    return await this.getClientRemoteLookup("expert-status");
+  }
+
+  async getVehicleKinds(): Promise<any> {
+    return await this.getClientRemoteLookup("vehicle-kinds");
+  }
+
+  async getPersonRole(): Promise<any> {
+    return await this.getClientRemoteLookup("person-role");
+  }
+
+  async getFileTypes(): Promise<any> {
+    return await this.getClientRemoteLookup("file-types");
+  }
+
+  async getCities(): Promise<any> {
+    return await this.getClientRemoteLookup("cities");
+  }
+
+  async getProvinces(): Promise<any> {
+    return await this.getClientRemoteLookup("provinces");
+  }
+
+  async getDmgCaseType(): Promise<any> {
+    return await this.getClientRemoteLookup("dmg-case-type");
+  }
+
+  async getDmgHistoryStatus(): Promise<any> {
+    return await this.getClientRemoteLookup("dmg-history-status");
+  }
+
+  async inquiryByVin(vin: string): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    return this.fanavaranLookupService.inquiryByVin(clientKey, vin);
+  }
+
+  async myPolicies(
+    nationalCode: string,
+    insuranceLineId: number = 5,
+  ): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    return this.fanavaranLookupService.myPolicies(
+      clientKey,
+      nationalCode,
+      insuranceLineId,
+    );
+  }
+
+  async mapPolicyDetails(policy: any): Promise<any> {
+    if (!policy || typeof policy !== "object") {
+      return policy;
+    }
+
+    const mappedPolicy = { ...policy };
+
+    // 1. Map PreviousInsuranceCorpId and TransferorInsuranceCorpId
+    try {
+      const companies = (await this.getClientRemoteLookup("insurance-corp")) as any[];
+      if (Array.isArray(companies)) {
+        if (typeof policy.PreviousInsuranceCorpId === "number") {
+          const match = companies.find((c) => c.Id === policy.PreviousInsuranceCorpId);
+          if (match) {
+            mappedPolicy.PreviousInsuranceCorpName = match.Caption;
+          }
+        }
+        if (typeof policy.TransferorInsuranceCorpId === "number") {
+          const match = companies.find((c) => c.Id === policy.TransferorInsuranceCorpId);
+          if (match) {
+            mappedPolicy.TransferorInsuranceCorpName = match.Caption;
+          }
+        }
+      }
+    } catch (e) {
+      this.logger.warn(`Failed to map insurance-corp lookups: ${e.message}`);
+    }
+
+    // 2. Map PolicyUsageTypeId
+    try {
+      const useTypes = (await this.getClientRemoteLookup("vehicle-use-types")) as any[];
+      if (Array.isArray(useTypes) && typeof policy.PolicyUsageTypeId === "number") {
+        const match = useTypes.find((t) => t.Id === policy.PolicyUsageTypeId);
+        if (match) {
+          mappedPolicy.PolicyUsageTypeName = match.Caption;
+        }
+      }
+    } catch (e) {
+      this.logger.warn(`Failed to map vehicle-use-types lookups: ${e.message}`);
+    }
+
+    return mappedPolicy;
+  }
+
+  async thirdPartyPolicyById(policyId: number): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    const policy = await this.fanavaranLookupService.thirdPartyPolicyById(clientKey, policyId);
+    return this.mapPolicyDetails(policy);
+  }
+
+  async bodyPolicyById(policyId: number): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    const policy = await this.fanavaranLookupService.bodyPolicyById(clientKey, policyId);
+    return this.mapPolicyDetails(policy);
+  }
+
+  async vehicleById(vehicleId: number, versionNo: number = 1): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    return this.fanavaranLookupService.vehicleById(clientKey, vehicleId, versionNo);
+  }
+
+  async customerById(customerId: number): Promise<unknown> {
+    const clientKey = this.activeClientKey();
+    return this.fanavaranLookupService.customerById(clientKey, customerId);
+  }
+
   async getAccidentWay(): Promise<{ id: number; label: string }[]> {
     const clientKey = this.activeClientKey();
     const fileName = TEJARAT_STATIC_ACCIDENT_FILES.accidentWay;
@@ -129,8 +265,7 @@ export class LookupsService {
 
     if (clientKey === "parsian") {
       const cacheFile = "accident-reason-options.json";
-      const cached =
-        await this.fanavaranLookupService.readCacheFile<
+      const cached = await this.fanavaranLookupService.readCacheFile<
         { id: number; label: string; fanavaran: number }[]
       >(clientKey, cacheFile);
       if (cached) {

src/plates/plates.module.ts

@@ -4,6 +4,7 @@ import { ClientModule } from "src/client/client.module";
 import { PlateDbService } from "src/plates/entites/db-service/plate.db.service";
 import { SandHubModule } from "src/sand-hub/sand-hub.module";
 import { UsersModule } from "src/users/users.module";
+import { PlateNormalizerModule } from "src/utils/plate-normalizer/plate-normalizer.module";
 import { PlatesModel, PlatesSchema } from "./entites/schema/plate.schema";
 import { PlatesService } from "./plates.service";
 
@@ -12,6 +13,7 @@ import { PlatesService } from "./plates.service";
     UsersModule,
     SandHubModule,
     ClientModule,
+    PlateNormalizerModule,
     MongooseModule.forFeature([
       { name: PlatesModel.name, schema: PlatesSchema },
     ]),

src/plates/plates.service.ts

@@ -7,20 +7,23 @@ import {
 import { Types } from "mongoose";
 import { PlateDbService } from "src/plates/entites/db-service/plate.db.service";
 import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
+import { PlateNormalizerService } from "src/utils/plate-normalizer/plate-normalizer.service";
 
 @Injectable()
 export class PlatesService {
   constructor(
     private readonly plateDbService: PlateDbService,
+    private readonly plateNormalizer: PlateNormalizerService,
   ) {}
 
   async addPlate(currentUser, body: AddPlateDto) {
     const { plate, nationalCodeOfInsurer } = body;
 
+    const normalizedAlphabet = this.plateNormalizer.normalizePlateText(String(plate.centerAlphabet || ""));
     const duplicate = await this.plateDbService.findOne({
       userId: currentUser,
       leftDigits: plate.leftDigits,
-      centerAlphabet: plate.centerAlphabet,
+      centerAlphabet: normalizedAlphabet,
       centerDigits: plate.centerDigits,
       ir: plate.ir,
       nationalCodeOfInsurer,
@@ -31,6 +34,7 @@ export class PlatesService {
 
     const newPlateData = await this.plateDbService.create({
       ...plate,
+      centerAlphabet: normalizedAlphabet,
       userId: currentUser,
       nationalCodeOfInsurer: body.nationalCodeOfInsurer,
     });

src/request-management/call-center-blame-v6.controller.ts

@@ -0,0 +1,154 @@
+import {
+  Body,
+  Controller,
+  Get,
+  Param,
+  Post,
+  UseGuards,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiBody,
+  ApiOperation,
+  ApiParam,
+  ApiResponse,
+  ApiTags,
+} from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { RequestManagementService } from "./request-management.service";
+import { RunCallCenterInquiryV6Dto } from "./dto/run-call-center-inquiry-v6.dto";
+
+/**
+ * V6 call-center blame API.
+ *
+ * A call-center agent takes the guilty party's details over the phone
+ * (plate, national code, birthday), runs the insurance inquiry, then sends
+ * the blame link via SMS.  The user (guilty party) opens the link and
+ * completes the form through the standard v2 user flow — except the
+ * initial-form / inquiry step is skipped (`skipInitialFormStep=true`) because
+ * the agent already did it.
+ *
+ * For THIRD_PARTY files: only the guilty party's data is collected here.
+ * The damaged party sees their own portion of the page and fills their info
+ * as normal after the blame link is opened.
+ */
+@ApiTags("call-center-blame (v6)")
+@Controller("v6/call-center-blame")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.CALL_CENTER)
+export class CallCenterBlameV6Controller {
+  constructor(
+    private readonly requestManagementService: RequestManagementService,
+  ) {}
+
+  @Get("my-files")
+  @ApiOperation({ summary: "[V6] List blame files created by this call-center agent" })
+  @ApiResponse({ status: 200, description: "List of blame files started by this agent" })
+  getMyFiles(@CurrentUser() agent: any) {
+    return this.requestManagementService.getMyCallCenterFilesV6(agent);
+  }
+
+  @Post("create")
+  @ApiOperation({
+    summary: "[V6] Create a call-center–initiated blame file",
+    description:
+      "Creates a LINK blame file.  The call-center agent collects the guilty " +
+      "party's plate + national-code over the phone, calls run-inquiry to store " +
+      "the results, then calls send-link to SMS the blame URL to the user.  " +
+      "The user opens the link and fills the form via the normal v2 flow; the " +
+      "initial-form/inquiry step is automatically skipped because the agent " +
+      "already ran it.",
+  })
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["type"],
+      properties: {
+        type: {
+          type: "string",
+          enum: ["THIRD_PARTY", "CAR_BODY"],
+          example: "THIRD_PARTY",
+        },
+      },
+    },
+  })
+  createFile(
+    @CurrentUser() agent: any,
+    @Body("type") type: "THIRD_PARTY" | "CAR_BODY",
+  ) {
+    return this.requestManagementService.createCallCenterInitiatedBlameV6(agent, { type });
+  }
+
+  @Post("run-inquiry/:requestId")
+  @ApiOperation({
+    summary: "[V6] Run plate + insurance inquiry for the guilty party",
+    description:
+      "Call after `create`.  The agent supplies the plate and national-code data " +
+      "collected from the caller.  Plate + third-party block inquiry is executed " +
+      "and the results are stored on the blame document.  " +
+      "For THIRD_PARTY files only the guilty party (first party) is inquired here; " +
+      "the damaged party's inquiry is handled later by the user via the link.  " +
+      "Sheba (IBAN) is not collected here — the user adds it themselves.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID from `create`" })
+  @ApiBody({ type: RunCallCenterInquiryV6Dto })
+  runInquiry(
+    @CurrentUser() agent: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: RunCallCenterInquiryV6Dto,
+  ) {
+    return this.requestManagementService.runCallCenterInquiryV6(agent, requestId, dto);
+  }
+
+  @Post("send-link/:requestId")
+  @ApiOperation({
+    summary: "[V6] Send blame link to the guilty party via SMS",
+    description:
+      "Call after `run-inquiry`.  Provide the guilty party's phone number; " +
+      "the service registers the user if needed, stores them as the first party, " +
+      "and sends the blame invite link via SMS.  The user opens the link and " +
+      "completes the blame form via the standard v2 user flow (initial-form step skipped).",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["phoneNumber"],
+      properties: {
+        phoneNumber: {
+          type: "string",
+          example: "09121234567",
+          description: "Mobile number of the guilty party",
+        },
+      },
+    },
+  })
+  sendLink(
+    @CurrentUser() agent: any,
+    @Param("requestId") requestId: string,
+    @Body("phoneNumber") phoneNumber: string,
+  ) {
+    return this.requestManagementService.sendCallCenterLinkV6(agent, requestId, { phoneNumber });
+  }
+
+  @Get("blame/:requestId")
+  @ApiOperation({
+    summary: "[V6] Get a single blame file created by this agent",
+    description:
+      "Returns the current status, workflow step, and party data for one blame " +
+      "file started by this call-center agent.  Useful for checking whether the " +
+      "user has opened the link and progressed through the form.",
+  })
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  getBlame(
+    @CurrentUser() agent: any,
+    @Param("requestId") requestId: string,
+  ) {
+    return this.requestManagementService.getCallCenterBlameDetailV6(agent, requestId);
+  }
+}

src/request-management/dto/create-request-management.dto.ts

@@ -1,4 +1,5 @@
 import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import { IsNotEmpty, IsString, MaxLength } from "class-validator";
 import { Types } from "mongoose";
 import { AddPlateDto } from "src/profile/dto/user/AddPlateDto";
 import { StepsEnum } from "src/Types&Enums/blame-request-management/steps.enum";
@@ -190,6 +191,52 @@ export class BlameConfessionDtoV2 {
   imGuilty?: boolean;
 }
 
+/**
+ * V2 initial-form step submitted with a VIN/chassis number instead of a plate.
+ * All identity and license fields from {@link AddPlateDto} are preserved; only
+ * `plate` is replaced by `vin` (the 17-character chassis / VIN string).
+ */
+export class InitialFormVinDto {
+  @ApiProperty({
+    type: String,
+    required: true,
+    description: "17-character VIN / chassis number (شماره شاسی)",
+    example: "NAAM01E15HK123456",
+    maxLength: 17,
+  })
+  @IsString()
+  @IsNotEmpty()
+  @MaxLength(17)
+  vin: string;
+
+  @ApiProperty({ type: String, required: true })
+  nationalCodeOfInsurer: string;
+
+  @ApiProperty({ type: String, required: true })
+  nationalCodeOfDriver: string;
+
+  @ApiProperty({ type: String, required: true })
+  insurerLicense: string;
+
+  @ApiProperty({ type: String, required: true })
+  driverLicense: string;
+
+  @ApiProperty({ type: Boolean, required: true })
+  driverIsInsurer: boolean;
+
+  @ApiProperty({ type: Boolean, required: true, default: false })
+  isNewCar: boolean;
+
+  @ApiProperty({ type: Boolean, required: true })
+  userNoCertificate: boolean;
+
+  @ApiProperty({ type: Number, required: true })
+  insurerBirthday: number;
+
+  @ApiPropertyOptional({ type: String, required: false })
+  driverBirthday: string | null;
+}
+
 // export class DocsOfThisFile {
 //   @ApiProperty()
 //   firstPartyFile?: FirstPartyFileDto;

src/request-management/dto/expert-initiated.dto.ts

@@ -1,5 +1,5 @@
 import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
-import { IsEnum, IsOptional, IsString } from "class-validator";
+import { IsBoolean, IsEnum, IsOptional } from "class-validator";
 import { CreationMethod } from "../entities/schema/request-management.schema";
 
 export class CreateExpertInitiatedFileDto {
@@ -18,4 +18,17 @@ export class CreateExpertInitiatedFileDto {
   })
   @IsEnum(CreationMethod)
   creationMethod: CreationMethod;
+
+  /**
+   * V5 only. When true the resulting claim will require FileMaker approval
+   * before fanavaran submission. V4 files must leave this unset (or false).
+   */
+  @ApiPropertyOptional({
+    description:
+      "V5 only — when true the claim requires FileMaker approval before fanavaran submission.",
+    example: false,
+  })
+  @IsBoolean()
+  @IsOptional()
+  requiresFileMakerApproval?: boolean;
 }

src/request-management/dto/run-call-center-inquiry-v6.dto.ts

@@ -0,0 +1,85 @@
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import {
+  IsBoolean,
+  IsNotEmpty,
+  IsOptional,
+  IsString,
+  ValidateNested,
+} from "class-validator";
+import { Type } from "class-transformer";
+
+class PlateV6Dto {
+  @ApiProperty({ example: "44", description: "Left two digits" })
+  @IsString()
+  @IsNotEmpty()
+  leftDigits: string;
+
+  @ApiProperty({ example: "ب", description: "Center alphabet letter" })
+  @IsString()
+  @IsNotEmpty()
+  centerAlphabet: string;
+
+  @ApiProperty({ example: "111", description: "Center three digits" })
+  @IsString()
+  @IsNotEmpty()
+  centerDigits: string;
+
+  @ApiProperty({ example: "22", description: "Right two digits (Iran region code)" })
+  @IsString()
+  @IsNotEmpty()
+  ir: string;
+}
+
+/**
+ * Inquiry body for the V6 call-center flow.
+ * Same as V3 but without `sheba` — the user adds their own IBAN later via the link.
+ */
+export class RunCallCenterInquiryV6Dto {
+  @ApiProperty({
+    type: PlateV6Dto,
+    description: "Plate segments — Tejarat block / third-party inquiry.",
+  })
+  @ValidateNested()
+  @Type(() => PlateV6Dto)
+  plate: PlateV6Dto;
+
+  @ApiProperty({ example: "1234567890", description: "National code of the policyholder (insurer)" })
+  @IsString()
+  @IsNotEmpty()
+  nationalCodeOfInsurer: string;
+
+  @ApiProperty({ example: "1234567890", description: "National code of the driver" })
+  @IsString()
+  @IsNotEmpty()
+  nationalCodeOfDriver: string;
+
+  @ApiProperty({ example: true, description: "Whether the driver is the same person as the insurer" })
+  @IsBoolean()
+  driverIsInsurer: boolean;
+
+  @ApiProperty({ example: 13780624, description: "Insurer birth date (Jalali)" })
+  insurerBirthday: number | string;
+
+  @ApiPropertyOptional({
+    example: 13780624,
+    description: "Driver birth date (Jalali). Required when driverIsInsurer is false.",
+  })
+  @IsOptional()
+  driverBirthday?: number | string | null;
+
+  @ApiPropertyOptional({
+    example: "123456789",
+    description: "Driver license (required when driverIsInsurer is false).",
+  })
+  @IsOptional()
+  @IsString()
+  driverLicense?: string;
+
+  @ApiPropertyOptional({
+    example: "123456789",
+    description: "Insurer license (required when driverIsInsurer is true).",
+  })
+  @IsOptional()
+  @IsString()
+  insurerLicense?: string;
+}

src/request-management/entities/db-service/blame-request.db.service.ts

@@ -23,7 +23,9 @@ export class BlameRequestDbService {
     return this.blameRequestModel.findOne(filter);
   }
 
-  async findById(id: string | Types.ObjectId): Promise<BlameRequestDocument | null> {
+  async findById(
+    id: string | Types.ObjectId,
+  ): Promise<BlameRequestDocument | null> {
     return this.blameRequestModel.findById(id);
   }
 
@@ -72,5 +74,11 @@ export class BlameRequestDbService {
       : this.blameRequestModel.find(filter);
     return query.exec() as Promise<BlameRequestDocument[]>;
   }
-}
 
+  async deleteMany(
+    filter: FilterQuery<BlameRequest>,
+  ): Promise<{ deletedCount: number }> {
+    const result = await this.blameRequestModel.deleteMany(filter);
+    return { deletedCount: result.deletedCount };
+  }
+}

src/request-management/entities/schema/blame-cases.schema.ts

@@ -109,6 +109,48 @@ export class BlameRequest {
   /** Who fills the blame data: CUSTOMER (LINK) or EXPERT (IN_PERSON). */
   @Prop({ type: String, enum: FilledBy })
   filledBy?: FilledBy;
+
+  /**
+   * True when this file was created by a FileMaker (V4 split flow).
+   * These files are sealed by the FileMaker and completed by a FileReviewer.
+   */
+  @Prop({ default: false })
+  isMadeByFileMaker?: boolean;
+
+  /**
+   * V5 only. When true the resulting claim requires FileMaker approval before
+   * fanavaran submission. V4 files never set this; it is written at creation
+   * time by the V5 controller and propagated to the linked claim.
+   */
+  @Prop({ default: false })
+  requiresFileMakerApproval?: boolean;
+
+  /**
+   * The FileReviewer who claimed this file for completion (V4 flow only).
+   * Set when a FileReviewer calls assign on this file; enforces one-reviewer-per-file.
+   */
+  @Prop({ type: Types.ObjectId })
+  assignedFileReviewerId?: Types.ObjectId;
+
+  /**
+   * V6 call-center flow: true when this blame was started by a call-center agent
+   * on behalf of the guilty party who called in.
+   */
+  @Prop({ default: false })
+  callCenterInitiated?: boolean;
+
+  /**
+   * V6 call-center flow: the call-center agent who created this file.
+   */
+  @Prop({ type: Types.ObjectId })
+  initiatedByCallCenterId?: Types.ObjectId;
+
+  /**
+   * V6 call-center flow: when true the user-side blame page should skip the
+   * inquiry / initial-form step (the call-center agent already ran the inquiry).
+   */
+  @Prop({ default: false })
+  skipInitialFormStep?: boolean;
 }
 
 export type BlameRequestDocument = HydratedDocument<BlameRequest>;

src/request-management/entities/schema/partyRole.enum.ts

@@ -41,6 +41,10 @@ export class Person {
 
     @Prop({ type: String })
     driverBirthday?: string | null;
+
+    /** Cached Fanavaran party ID resolved from nationalCodeOfDriver + driverBirthday + driverIsInsurer */
+    @Prop({ type: Number })
+    fanavaranDriverId?: number;
 }
 export const PersonSchema = SchemaFactory.createForClass(Person);
 

src/request-management/entities/schema/workflow.type.ts

@@ -42,7 +42,7 @@ export class Workflow {
     @Prop({ type: Date })
     lockedAt?: Date;
 
-    /** Lock expiry used by UI countdown (typically lockedAt + 15m). */
+    /** Lock expiry used by UI countdown (typically lockedAt + 30m). */
     @Prop({ type: Date })
     expiredAt?: Date;
 
@@ -50,7 +50,7 @@ export class Workflow {
     lockedBy?: ActorLock;
 
     /**
-     * First expert who called review assign; kept after the 15m workflow lock expires
+     * First expert who called review assign; kept after the 30m workflow lock expires
      * so no other expert can take the case while it remains in the expert queue.
      */
     @Prop({ type: ActorLockSchema })

src/request-management/expert-initiated-blame-v3.mirror.controller.ts

@@ -45,9 +45,7 @@ import {
   SelectOuterPartsV2Dto,
   SelectOuterPartsV2ResponseDto,
 } from "src/claim-request-management/dto/select-outer-parts-v2.dto";
-import {
-  SelectOtherPartsV2ResponseDto,
-} from "src/claim-request-management/dto/select-other-parts-v2.dto";
+import { SelectOtherPartsV2ResponseDto } from "src/claim-request-management/dto/select-other-parts-v2.dto";
 import { SelectOtherPartsV3Dto } from "src/claim-request-management/dto/select-other-parts-v3.dto";
 import {
   UploadRequiredDocumentV2Dto,
@@ -117,7 +115,8 @@ export class ExpertInitiatedBlameV3MirrorController {
   @ApiBody({ type: SendPartyOtpDto })
   @ApiOperation({
     summary: "Send OTP to one party",
-    description: "Guilty party first; damaged party after guilty party has signed (THIRD_PARTY).",
+    description:
+      "Guilty party first; damaged party after guilty party has signed (THIRD_PARTY).",
   })
   async sendPartyOtp(
     @CurrentUser() expert: any,
@@ -139,7 +138,11 @@ export class ExpertInitiatedBlameV3MirrorController {
     @Param("requestId") requestId: string,
     @Body() dto: VerifyPartyOtpDto,
   ) {
-    return this.requestManagementService.verifyPartyOtpV2(expert, requestId, dto);
+    return this.requestManagementService.verifyPartyOtpV2(
+      expert,
+      requestId,
+      dto,
+    );
   }
 
   @Post("car-body-form/:requestId")
@@ -181,7 +184,9 @@ export class ExpertInitiatedBlameV3MirrorController {
   @Post("add-detail-location/:requestId")
   @ApiParam({ name: "requestId" })
   @ApiBody({ type: LocationDto })
-  @ApiOperation({ summary: "Add location for current party (partyRole FIRST or SECOND)" })
+  @ApiOperation({
+    summary: "Add location for current party (partyRole FIRST or SECOND)",
+  })
   async addLocation(
     @Param("requestId") requestId: string,
     @Body() body: LocationDto,
@@ -400,38 +405,42 @@ export class ExpertInitiatedBlameV3MirrorController {
 
   @Patch("select-other-parts/:claimRequestId")
   @ApiParam({ name: "claimRequestId", example: "507f1f77bcf86cd799439011" })
-  @ApiConsumes("multipart/form-data")
-  @UseInterceptors(
-    FileInterceptor("file", {
-      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
-      storage: diskStorage({
-        destination: "./files/claim-required-document",
-        filename: (req, file, callback) => {
-          const unique = Date.now();
-          const ex = extname(file.originalname);
-          callback(null, `v3-other-parts-${unique}${ex}`);
-        },
-      }),
-    }),
-  )
   @ApiOperation({
     summary: "Select other damaged parts (V3)",
     description:
       "Other parts only — sheba and national code were collected during run-inquiries. Optional car green card file.",
   })
   @ApiBody({
-    description: "Other parts selection. Bank info is already on the claim from run-inquiries.",
+    description:
+      "Other parts selection. Bank info is already on the claim from run-inquiries.",
     schema: {
       type: "object",
       properties: {
         otherParts: {
           oneOf: [
-            { type: "array", items: { type: "string", enum: ["engine", "suspension", "brake_system", "electrical", "radiator", "transmission", "exhaust", "headlight", "taillight", "mirror", "glass"] } },
+            {
+              type: "array",
+              items: {
+                type: "string",
+                enum: [
+                  "engine",
+                  "suspension",
+                  "brake_system",
+                  "electrical",
+                  "radiator",
+                  "transmission",
+                  "exhaust",
+                  "headlight",
+                  "taillight",
+                  "mirror",
+                  "glass",
+                ],
+              },
+            },
             { type: "string", description: "JSON string array for multipart" },
           ],
           example: ["engine", "suspension"],
         },
-        file: { type: "string", format: "binary", description: "Optional car green card" },
       },
     },
   })
@@ -439,17 +448,12 @@ export class ExpertInitiatedBlameV3MirrorController {
     @Param("claimRequestId") claimRequestId: string,
     @Body() body: SelectOtherPartsV3Dto,
     @CurrentUser() expert: any,
-    @UploadedFile() file?: Express.Multer.File,
   ): Promise<SelectOtherPartsV2ResponseDto> {
-    if (file) {
-      await this.mediaPolicyService.assertForClaim(file, claimRequestId, "image");
-    }
     return this.claimRequestManagementService.selectOtherPartsV3(
       claimRequestId,
       body,
       expert.sub,
       expert,
-      file,
     );
   }
 

src/request-management/expert-initiated-blame.mirror.controller.ts

@@ -1,6 +1,5 @@
 import { extname } from "node:path";
 import {
-  BadRequestException,
   Body,
   Controller,
   Param,
@@ -35,6 +34,7 @@ import {
   LocationDto,
 } from "./dto/create-request-management.dto";
 import { CreateExpertInitiatedFileDto } from "./dto/expert-initiated.dto";
+import { CreationMethod } from "./entities/schema/request-management.schema";
 import { SendPartyOtpsDto } from "./dto/send-party-otps.dto";
 import { VerifyPartyOtpsDto } from "./dto/verify-party-otps.dto";
 import { SendPartyOtpDto, VerifyPartyOtpDto } from "./dto/party-otp.dto";
@@ -76,17 +76,17 @@ export class ExpertInitiatedBlameMirrorController {
   @ApiOperation({
     summary: "[Expert mirror] Create expert-initiated blame file",
     description:
-      "Use creationMethod=IN_PERSON for the on-site flow. Creates a BlameRequest owned by the parties but filled by the expert.",
+      "Creates an IN_PERSON blame file filled by the expert on behalf of both parties. creationMethod is always forced to IN_PERSON regardless of what is sent.",
   })
   @ApiBody({ type: CreateExpertInitiatedFileDto })
   async create(
     @CurrentUser() expert: any,
     @Body() dto: CreateExpertInitiatedFileDto,
   ) {
-    return this.requestManagementService.createExpertInitiatedBlameV2(
-      expert,
-      dto,
-    );
+    return this.requestManagementService.createExpertInitiatedBlameV2(expert, {
+      ...dto,
+      creationMethod: CreationMethod.IN_PERSON,
+    });
   }
 
   @Post("send-link/:requestId")
@@ -159,7 +159,7 @@ export class ExpertInitiatedBlameMirrorController {
     );
   }
 
-  @Post("/initial-form/:requestId")
+  @Post("/run-inquiries/:requestId")
   @ApiParam({ name: "requestId" })
   @ApiBody({ type: AddPlateDto })
   @ApiOperation({
@@ -362,20 +362,6 @@ export class ExpertInitiatedBlameMirrorController {
     @CurrentUser() expert: any,
     @UploadedFile() sign: Express.Multer.File,
   ) {
-    // Guard: accident fields (accidentWay, etc.) must be filled before signing.
-    // This prevents the expert from bypassing add-accident-fields and avoids the
-    // double-sign bug where add-accident-fields re-enters WAITING_FOR_SIGNATURES
-    // after a signature was already recorded.
-    const requestData = await this.requestManagementService.getBlameRequestV2(
-      requestId,
-      expert,
-    );
-    if (!(requestData?.expert?.decision as any)?.fields?.accidentWay) {
-      throw new BadRequestException(
-        "Accident fields (accidentWay, accidentReason, accidentType) must be submitted via add-accident-fields before signing.",
-      );
-    }
-
     await this.mediaPolicyService.assertForBlame(sign, requestId, "image");
     const partyRole =
       body?.partyRole === "SECOND" ? PartyRole.SECOND : PartyRole.FIRST;
@@ -389,7 +375,7 @@ export class ExpertInitiatedBlameMirrorController {
     );
   }
 
-  @Post("add-accident-fields/:requestId")
+  @Post("accident-fields/:requestId")
   @ApiParam({ name: "requestId" })
   @ApiBody({ type: ExpertAccidentFieldsDto })
   @ApiOperation({

src/request-management/file-maker-blame-v4.controller.ts

@@ -0,0 +1,391 @@
+import { extname } from "node:path";
+import {
+  Body,
+  Controller,
+  Get,
+  Param,
+  Post,
+  Put,
+  UploadedFile,
+  UseGuards,
+  UseInterceptors,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiBody,
+  ApiConsumes,
+  ApiOperation,
+  ApiParam,
+  ApiTags,
+} from "@nestjs/swagger";
+import { FileInterceptor } from "@nestjs/platform-express";
+import { diskStorage } from "multer";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { MediaPolicyService } from "src/media-policy/media-policy.service";
+import { DEFAULT_MEDIA_MAX_BYTES } from "src/client/client.service";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { CreationMethod } from "./entities/schema/request-management.schema";
+import { CreateExpertInitiatedFileDto } from "./dto/expert-initiated.dto";
+import { SendPartyOtpDto, VerifyPartyOtpDto } from "./dto/party-otp.dto";
+import { RunInquiriesV3Dto } from "./dto/run-inquiries-v3.dto";
+import {
+  CarBodyFormDto,
+  DescriptionDto,
+  LocationDto,
+} from "./dto/create-request-management.dto";
+import { RequestManagementService } from "./request-management.service";
+import { PartyRole } from "./entities/schema/partyRole.enum";
+import { ClaimRequestManagementService } from "src/claim-request-management/claim-request-management.service";
+import {
+  UploadRequiredDocumentV2Dto,
+  UploadRequiredDocumentV2ResponseDto,
+} from "src/claim-request-management/dto/upload-document-v2.dto";
+import { GetCaptureRequirementsV2ResponseDto } from "src/claim-request-management/dto/capture-requirements-v2.dto";
+
+/**
+ * V4 FileMaker flow — first half of the split blame workflow.
+ *
+ * The FileMaker is responsible for everything up to and including the final
+ * party signature.  After both signatures are collected the file is considered
+ * "sealed" and a FileReviewer can pick it up.
+ *
+ * THIRD_PARTY sequence:
+ *   create → send-party-otp (guilty) → verify-party-otp (guilty)
+ *   → [car-body-form if CAR_BODY] → run-inquiries (guilty + auto claim)
+ *   → add-detail-location / add-detail-description / upload-voice (guilty)
+ *   → sign (guilty)
+ *   → send-party-otp (damaged) → verify-party-otp (damaged)
+ *   → run-inquiries (damaged)
+ *   → add-detail-location / add-detail-description / upload-voice (damaged)
+ *   → sign (damaged)                      ← FileMaker job done here
+ *
+ * CAR_BODY sequence: same but single party — omit second-party steps.
+ */
+@ApiTags("v4 FileMaker — blame file creation")
+@Controller("v4/file-maker/blame-request-management")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.FILE_MAKER)
+export class FileMakerBlameV4Controller {
+  constructor(
+    private readonly requestManagementService: RequestManagementService,
+    private readonly mediaPolicyService: MediaPolicyService,
+    private readonly claimRequestManagementService: ClaimRequestManagementService,
+  ) {}
+
+  // ─── File creation ───────────────────────────────────────────────────────────
+
+  @Post()
+  @ApiOperation({ summary: "Create IN_PERSON blame file (FileMaker)" })
+  @ApiBody({ type: CreateExpertInitiatedFileDto })
+  async create(
+    @CurrentUser() fileMaker: any,
+    @Body() dto: CreateExpertInitiatedFileDto,
+  ) {
+    return this.requestManagementService.createExpertInitiatedBlameV2(
+      fileMaker,
+      // requiresFileMakerApproval is V5-only; explicitly exclude it from V4 so
+      // a client that accidentally sends the field cannot poison the blame record.
+      { ...dto, creationMethod: CreationMethod.IN_PERSON, requiresFileMakerApproval: false },
+    );
+  }
+
+  @Get("claim-id/:requestId")
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiOperation({
+    summary: "Get linked claim ID",
+    description:
+      "Returns the claim auto-created during guilty-party run-inquiries. " +
+      "Share this claim ID with the FileReviewer.",
+  })
+  async getLinkedClaimId(
+    @Param("requestId") requestId: string,
+    @CurrentUser() fileMaker: any,
+  ) {
+    return this.requestManagementService.getV3LinkedClaimForExpert(
+      fileMaker,
+      requestId,
+    );
+  }
+
+  // ─── OTP ─────────────────────────────────────────────────────────────────────
+
+  @Post("send-party-otp/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: SendPartyOtpDto })
+  @ApiOperation({
+    summary: "Send OTP to one party",
+    description:
+      "Guilty party first; damaged party after guilty party has signed (THIRD_PARTY).",
+  })
+  async sendPartyOtp(
+    @CurrentUser() fileMaker: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: SendPartyOtpDto,
+  ) {
+    return this.requestManagementService.sendPartyOtpV2(
+      fileMaker,
+      requestId,
+      dto,
+    );
+  }
+
+  @Post("verify-party-otp/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: VerifyPartyOtpDto })
+  @ApiOperation({
+    summary: "Verify one party OTP",
+    description: "FIRST (guilty) then SECOND (damaged) on THIRD_PARTY files.",
+  })
+  async verifyPartyOtp(
+    @CurrentUser() fileMaker: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: VerifyPartyOtpDto,
+  ) {
+    return this.requestManagementService.verifyPartyOtpV2(
+      fileMaker,
+      requestId,
+      dto,
+    );
+  }
+
+  // ─── Pre-inquiry form ────────────────────────────────────────────────────────
+
+  @Post("car-body-form/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: CarBodyFormDto })
+  @ApiOperation({
+    summary: "CAR_BODY only — accident type before inquiries",
+    description: "Submit after guilty-party OTP verify, before run-inquiries.",
+  })
+  async carBodyForm(
+    @Param("requestId") requestId: string,
+    @Body() body: CarBodyFormDto,
+    @CurrentUser() fileMaker: any,
+  ) {
+    return this.requestManagementService.carBodyAccidentTypeFormV3(
+      requestId,
+      body,
+      fileMaker,
+    );
+  }
+
+  @Post("run-inquiries/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: RunInquiriesV3Dto })
+  @ApiOperation({
+    summary: "Run external inquiries for the current party",
+    description:
+      "1st call = guilty party (+ auto claim). 2nd call = damaged party (THIRD_PARTY, after guilty sign).",
+  })
+  async runInquiries(
+    @CurrentUser() fileMaker: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: RunInquiriesV3Dto,
+  ) {
+    return this.requestManagementService.runInquiriesV3(
+      requestId,
+      fileMaker,
+      dto,
+    );
+  }
+
+  // ─── Party details ────────────────────────────────────────────────────────────
+
+  @Post("add-detail-location/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: LocationDto })
+  @ApiOperation({
+    summary: "Add location for current party (partyRole FIRST or SECOND)",
+  })
+  async addLocation(
+    @Param("requestId") requestId: string,
+    @Body() body: LocationDto,
+    @CurrentUser() fileMaker: any,
+    @Body("partyRole") partyRole?: string,
+  ) {
+    return this.requestManagementService.addPartyLocationV3(
+      requestId,
+      fileMaker,
+      body,
+      partyRole,
+    );
+  }
+
+  @Post("add-detail-description/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: DescriptionDto })
+  @ApiOperation({ summary: "Add description for current party" })
+  async addDescription(
+    @Param("requestId") requestId: string,
+    @Body() body: DescriptionDto,
+    @CurrentUser() fileMaker: any,
+    @Body("partyRole") partyRole?: string,
+  ) {
+    return this.requestManagementService.addPartyDescriptionV3(
+      requestId,
+      fileMaker,
+      body,
+      partyRole,
+    );
+  }
+
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: {
+        file: { type: "string", format: "binary" },
+        partyRole: { type: "string", enum: ["FIRST", "SECOND"] },
+      },
+      required: ["file"],
+    },
+  })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/voice",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `v4-filemaker-voice-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @Post("upload-voice/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiOperation({ summary: "Upload voice for current party" })
+  async uploadVoice(
+    @Param("requestId") requestId: string,
+    @CurrentUser() fileMaker: any,
+    @UploadedFile() voice: Express.Multer.File,
+    @Body("partyRole") partyRole?: string,
+  ) {
+    await this.mediaPolicyService.assertForBlame(voice, requestId, "voice");
+    return this.requestManagementService.addPartyVoiceV3(
+      requestId,
+      fileMaker,
+      voice,
+      partyRole,
+    );
+  }
+
+  // ─── Signatures (final FileMaker step) ───────────────────────────────────────
+
+  @Put("sign/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiConsumes("multipart/form-data")
+  @ApiOperation({
+    summary: "Party on-site signature (FileMaker final step)",
+    description:
+      "Collect FIRST (guilty) then SECOND (damaged) signatures. " +
+      "After the last signature the file is ready for FileReviewer pickup.",
+  })
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["partyRole", "sign"],
+      properties: {
+        partyRole: { type: "string", enum: ["FIRST", "SECOND"] },
+        isAccept: { type: "boolean", default: true },
+        sign: { type: "string", format: "binary" },
+      },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/signs",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `v4-filemaker-party-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  async sign(
+    @Param("requestId") requestId: string,
+    @Body() body: { partyRole?: string; isAccept?: string | boolean },
+    @CurrentUser() fileMaker: any,
+    @UploadedFile() sign: Express.Multer.File,
+  ) {
+    await this.mediaPolicyService.assertForBlame(sign, requestId, "image");
+    const partyRole =
+      body?.partyRole === "SECOND" ? PartyRole.SECOND : PartyRole.FIRST;
+    const isAccept = !(body?.isAccept === false || body?.isAccept === "false");
+    return this.requestManagementService.expertUploadPartySignatureV3(
+      fileMaker,
+      requestId,
+      partyRole,
+      isAccept,
+      sign,
+    );
+  }
+
+  // ─── Claim document upload ────────────────────────────────────────────────────
+
+  @Post("upload-document/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-documents",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `${file.originalname.split(".")[0]}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiOperation({
+    summary: "Upload one required claim document (FileMaker)",
+    description:
+      "Upload licenses and car cards against the auto-created claim. " +
+      "Use claim-id/:requestId to obtain the claimRequestId after run-inquiries.",
+  })
+  async uploadDocument(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: UploadRequiredDocumentV2Dto,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() fileMaker: any,
+  ): Promise<UploadRequiredDocumentV2ResponseDto> {
+    await this.mediaPolicyService.assertForClaim(file, claimRequestId, "image");
+    return this.claimRequestManagementService.uploadRequiredDocumentV3(
+      claimRequestId,
+      body,
+      file,
+      fileMaker.sub,
+      fileMaker,
+    );
+  }
+
+  @Get("capture-requirements/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiOperation({
+    summary: "Capture requirements (step-aware)",
+    description:
+      "Initial documents phase: pre-capture docs only (no chassis/engine/metal plate). " +
+      "CAPTURE_PART_DAMAGES phase: damaged parts + angles via capture-part, then chassis/engine/metal plate via upload-document. " +
+      "Use `captureSequencePhase` and `captureSequenceHint` to drive the UI.",
+  })
+  async getCaptureRequirements(
+    @Param("claimRequestId") claimRequestId: string,
+    @CurrentUser() fileMaker: any,
+  ): Promise<GetCaptureRequirementsV2ResponseDto> {
+    return this.claimRequestManagementService.getCaptureRequirementsV3(
+      claimRequestId,
+      fileMaker.sub,
+      fileMaker,
+    );
+  }
+}

src/request-management/file-maker-blame-v5.controller.ts

@@ -0,0 +1,390 @@
+import { extname } from "node:path";
+import {
+  Body,
+  Controller,
+  Get,
+  Param,
+  Post,
+  Put,
+  UploadedFile,
+  UseGuards,
+  UseInterceptors,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiBody,
+  ApiConsumes,
+  ApiOperation,
+  ApiParam,
+  ApiTags,
+} from "@nestjs/swagger";
+import { FileInterceptor } from "@nestjs/platform-express";
+import { diskStorage } from "multer";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { MediaPolicyService } from "src/media-policy/media-policy.service";
+import { DEFAULT_MEDIA_MAX_BYTES } from "src/client/client.service";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { CreationMethod } from "./entities/schema/request-management.schema";
+import { CreateExpertInitiatedFileDto } from "./dto/expert-initiated.dto";
+import { SendPartyOtpDto, VerifyPartyOtpDto } from "./dto/party-otp.dto";
+import { RunInquiriesV3Dto } from "./dto/run-inquiries-v3.dto";
+import {
+  CarBodyFormDto,
+  DescriptionDto,
+  LocationDto,
+} from "./dto/create-request-management.dto";
+import { RequestManagementService } from "./request-management.service";
+import { PartyRole } from "./entities/schema/partyRole.enum";
+import { ClaimRequestManagementService } from "src/claim-request-management/claim-request-management.service";
+import {
+  UploadRequiredDocumentV2Dto,
+  UploadRequiredDocumentV2ResponseDto,
+} from "src/claim-request-management/dto/upload-document-v2.dto";
+import { GetCaptureRequirementsV2ResponseDto } from "src/claim-request-management/dto/capture-requirements-v2.dto";
+
+/**
+ * V5 FileMaker flow — identical to V4 but under the /v5/ prefix.
+ *
+ * The only behavioural difference in the V5 flow is in the FileReviewer's final
+ * step: instead of moving directly to WAITING_FOR_EXPERT, the blame video moves
+ * the file to WAITING_FOR_FINANCIAL_EXPERT so a FinancialExpert can approve or
+ * reject before fanavaran submission.
+ *
+ * The FileMaker side is unchanged; all sequence and endpoints are the same.
+ *
+ * THIRD_PARTY sequence:
+ *   create → send-party-otp (guilty) → verify-party-otp (guilty)
+ *   → [car-body-form if CAR_BODY] → run-inquiries (guilty + auto claim)
+ *   → add-detail-location / add-detail-description / upload-voice (guilty)
+ *   → sign (guilty)
+ *   → send-party-otp (damaged) → verify-party-otp (damaged)
+ *   → run-inquiries (damaged)
+ *   → add-detail-location / add-detail-description / upload-voice (damaged)
+ *   → sign (damaged)                      ← FileMaker job done here
+ */
+@ApiTags("v5 FileMaker — blame file creation (with FinancialExpert approval)")
+@Controller("v5/file-maker/blame-request-management")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.FILE_MAKER)
+export class FileMakerBlameV5Controller {
+  constructor(
+    private readonly requestManagementService: RequestManagementService,
+    private readonly mediaPolicyService: MediaPolicyService,
+    private readonly claimRequestManagementService: ClaimRequestManagementService,
+  ) {}
+
+  // ─── File creation ───────────────────────────────────────────────────────────
+
+  @Post()
+  @ApiOperation({ summary: "Create IN_PERSON blame file (FileMaker V5)" })
+  @ApiBody({ type: CreateExpertInitiatedFileDto })
+  async create(
+    @CurrentUser() fileMaker: any,
+    @Body() dto: CreateExpertInitiatedFileDto,
+  ) {
+    return this.requestManagementService.createExpertInitiatedBlameV2(
+      fileMaker,
+      { ...dto, creationMethod: CreationMethod.IN_PERSON, requiresFileMakerApproval: true },
+    );
+  }
+
+  @Get("claim-id/:requestId")
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiOperation({
+    summary: "Get linked claim ID",
+    description:
+      "Returns the claim auto-created during guilty-party run-inquiries. " +
+      "Share this claim ID with the FileReviewer.",
+  })
+  async getLinkedClaimId(
+    @Param("requestId") requestId: string,
+    @CurrentUser() fileMaker: any,
+  ) {
+    return this.requestManagementService.getV3LinkedClaimForExpert(
+      fileMaker,
+      requestId,
+    );
+  }
+
+  // ─── OTP ─────────────────────────────────────────────────────────────────────
+
+  @Post("send-party-otp/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: SendPartyOtpDto })
+  @ApiOperation({
+    summary: "Send OTP to one party",
+    description:
+      "Guilty party first; damaged party after guilty party has signed (THIRD_PARTY).",
+  })
+  async sendPartyOtp(
+    @CurrentUser() fileMaker: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: SendPartyOtpDto,
+  ) {
+    return this.requestManagementService.sendPartyOtpV2(
+      fileMaker,
+      requestId,
+      dto,
+    );
+  }
+
+  @Post("verify-party-otp/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: VerifyPartyOtpDto })
+  @ApiOperation({
+    summary: "Verify one party OTP",
+    description: "FIRST (guilty) then SECOND (damaged) on THIRD_PARTY files.",
+  })
+  async verifyPartyOtp(
+    @CurrentUser() fileMaker: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: VerifyPartyOtpDto,
+  ) {
+    return this.requestManagementService.verifyPartyOtpV2(
+      fileMaker,
+      requestId,
+      dto,
+    );
+  }
+
+  // ─── Pre-inquiry form ────────────────────────────────────────────────────────
+
+  @Post("car-body-form/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: CarBodyFormDto })
+  @ApiOperation({
+    summary: "CAR_BODY only — accident type before inquiries",
+    description: "Submit after guilty-party OTP verify, before run-inquiries.",
+  })
+  async carBodyForm(
+    @Param("requestId") requestId: string,
+    @Body() body: CarBodyFormDto,
+    @CurrentUser() fileMaker: any,
+  ) {
+    return this.requestManagementService.carBodyAccidentTypeFormV3(
+      requestId,
+      body,
+      fileMaker,
+    );
+  }
+
+  @Post("run-inquiries/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: RunInquiriesV3Dto })
+  @ApiOperation({
+    summary: "Run external inquiries for the current party",
+    description:
+      "1st call = guilty party (+ auto claim). 2nd call = damaged party (THIRD_PARTY, after guilty sign).",
+  })
+  async runInquiries(
+    @CurrentUser() fileMaker: any,
+    @Param("requestId") requestId: string,
+    @Body() dto: RunInquiriesV3Dto,
+  ) {
+    return this.requestManagementService.runInquiriesV3(
+      requestId,
+      fileMaker,
+      dto,
+    );
+  }
+
+  // ─── Party details ────────────────────────────────────────────────────────────
+
+  @Post("add-detail-location/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: LocationDto })
+  @ApiOperation({
+    summary: "Add location for current party (partyRole FIRST or SECOND)",
+  })
+  async addLocation(
+    @Param("requestId") requestId: string,
+    @Body() body: LocationDto,
+    @CurrentUser() fileMaker: any,
+    @Body("partyRole") partyRole?: string,
+  ) {
+    return this.requestManagementService.addPartyLocationV3(
+      requestId,
+      fileMaker,
+      body,
+      partyRole,
+    );
+  }
+
+  @Post("add-detail-description/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: DescriptionDto })
+  @ApiOperation({ summary: "Add description for current party" })
+  async addDescription(
+    @Param("requestId") requestId: string,
+    @Body() body: DescriptionDto,
+    @CurrentUser() fileMaker: any,
+    @Body("partyRole") partyRole?: string,
+  ) {
+    return this.requestManagementService.addPartyDescriptionV3(
+      requestId,
+      fileMaker,
+      body,
+      partyRole,
+    );
+  }
+
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: {
+        file: { type: "string", format: "binary" },
+        partyRole: { type: "string", enum: ["FIRST", "SECOND"] },
+      },
+      required: ["file"],
+    },
+  })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/voice",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `v5-filemaker-voice-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @Post("upload-voice/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiOperation({ summary: "Upload voice for current party" })
+  async uploadVoice(
+    @Param("requestId") requestId: string,
+    @CurrentUser() fileMaker: any,
+    @UploadedFile() voice: Express.Multer.File,
+    @Body("partyRole") partyRole?: string,
+  ) {
+    await this.mediaPolicyService.assertForBlame(voice, requestId, "voice");
+    return this.requestManagementService.addPartyVoiceV3(
+      requestId,
+      fileMaker,
+      voice,
+      partyRole,
+    );
+  }
+
+  // ─── Signatures (final FileMaker step) ───────────────────────────────────────
+
+  @Put("sign/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiConsumes("multipart/form-data")
+  @ApiOperation({
+    summary: "Party on-site signature (FileMaker final step)",
+    description:
+      "Collect FIRST (guilty) then SECOND (damaged) signatures. " +
+      "After the last signature the file is ready for FileReviewer pickup.",
+  })
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["partyRole", "sign"],
+      properties: {
+        partyRole: { type: "string", enum: ["FIRST", "SECOND"] },
+        isAccept: { type: "boolean", default: true },
+        sign: { type: "string", format: "binary" },
+      },
+    },
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/signs",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `v5-filemaker-party-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  async sign(
+    @Param("requestId") requestId: string,
+    @Body() body: { partyRole?: string; isAccept?: string | boolean },
+    @CurrentUser() fileMaker: any,
+    @UploadedFile() sign: Express.Multer.File,
+  ) {
+    await this.mediaPolicyService.assertForBlame(sign, requestId, "image");
+    const partyRole =
+      body?.partyRole === "SECOND" ? PartyRole.SECOND : PartyRole.FIRST;
+    const isAccept = !(body?.isAccept === false || body?.isAccept === "false");
+    return this.requestManagementService.expertUploadPartySignatureV3(
+      fileMaker,
+      requestId,
+      partyRole,
+      isAccept,
+      sign,
+    );
+  }
+
+  // ─── Claim document upload ────────────────────────────────────────────────────
+
+  @Post("upload-document/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-documents",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `${file.originalname.split(".")[0]}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiOperation({
+    summary: "Upload one required claim document (FileMaker)",
+    description:
+      "Upload licenses and car cards against the auto-created claim. " +
+      "Use claim-id/:requestId to obtain the claimRequestId after run-inquiries.",
+  })
+  async uploadDocument(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: UploadRequiredDocumentV2Dto,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() fileMaker: any,
+  ): Promise<UploadRequiredDocumentV2ResponseDto> {
+    await this.mediaPolicyService.assertForClaim(file, claimRequestId, "image");
+    return this.claimRequestManagementService.uploadRequiredDocumentV3(
+      claimRequestId,
+      body,
+      file,
+      fileMaker.sub,
+      fileMaker,
+    );
+  }
+
+  @Get("capture-requirements/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiOperation({
+    summary: "Capture requirements (step-aware)",
+    description:
+      "Initial documents phase: pre-capture docs only (no chassis/engine/metal plate). " +
+      "CAPTURE_PART_DAMAGES phase: damaged parts + angles via capture-part, then chassis/engine/metal plate via upload-document. " +
+      "Use `captureSequencePhase` and `captureSequenceHint` to drive the UI.",
+  })
+  async getCaptureRequirements(
+    @Param("claimRequestId") claimRequestId: string,
+    @CurrentUser() fileMaker: any,
+  ): Promise<GetCaptureRequirementsV2ResponseDto> {
+    return this.claimRequestManagementService.getCaptureRequirementsV3(
+      claimRequestId,
+      fileMaker.sub,
+      fileMaker,
+    );
+  }
+}

src/request-management/file-maker-claim-approval-v5.controller.ts

@@ -0,0 +1,109 @@
+import {
+  Body,
+  Controller,
+  Param,
+  Post,
+  UseGuards,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiBody,
+  ApiOperation,
+  ApiParam,
+  ApiTags,
+} from "@nestjs/swagger";
+import { IsOptional, IsString } from "class-validator";
+import { ApiPropertyOptional } from "@nestjs/swagger";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { RequestManagementService } from "./request-management.service";
+import { ClaimRequestManagementService } from "src/claim-request-management/claim-request-management.service";
+
+class FileMakerRejectDto {
+  @ApiPropertyOptional({
+    description: "Reason for rejection (visible to FileReviewer)",
+    example: "Damage assessment is incorrect — please re-evaluate parts X and Y",
+  })
+  @IsOptional()
+  @IsString()
+  reason?: string;
+}
+
+/**
+ * V5 FileMaker approval panel.
+ *
+ * After the full claim flow completes (FileReviewer does damage assessment via
+ * expert-claim APIs, user signs), the claim lands in WAITING_FOR_FILE_MAKER_APPROVAL.
+ * The FileMaker who created the blame file can then:
+ *
+ *   approve  → triggers fanavaran submission (claim → COMPLETED)
+ *   reject   → sends claim back to WAITING_FOR_DAMAGE_EXPERT so the FileReviewer
+ *              can re-lock, adjust pricing, and redo the user interaction
+ *
+ * All endpoints operate on `claimRequestId` (the claim case ID, not the blame ID).
+ * Use `GET v5/file-maker/blame-request-management/claim-id/:requestId` to obtain
+ * the claimRequestId from the original blame request ID.
+ */
+@ApiTags("v5 FileMaker — claim approval before fanavaran")
+@Controller("v5/file-maker/claim-approval")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.FILE_MAKER)
+export class FileMakerClaimApprovalV5Controller {
+  constructor(
+    private readonly requestManagementService: RequestManagementService,
+    private readonly claimRequestManagementService: ClaimRequestManagementService,
+  ) {}
+
+  @Post("approve/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiOperation({
+    summary: "Approve the completed claim (FileMaker V5)",
+    description:
+      "Approves a claim that is in WAITING_FOR_FILE_MAKER_APPROVAL status. " +
+      "Marks the claim COMPLETED and triggers fanavaran submission.",
+  })
+  async approve(
+    @Param("claimRequestId") claimRequestId: string,
+    @CurrentUser() fileMaker: any,
+  ) {
+    const result = await this.requestManagementService.fileMakerApproveV5(
+      fileMaker,
+      claimRequestId,
+    );
+
+    // Trigger fanavaran auto-submit now that the claim is COMPLETED and the gate
+    // (requiresFileMakerApproval) has been cleared.
+    const fanavaran =
+      await this.claimRequestManagementService.autoSubmitToFanavaranV2OnClaimCompleted(
+        claimRequestId,
+      );
+
+    return { ...result, fanavaran };
+  }
+
+  @Post("reject/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiBody({ type: FileMakerRejectDto })
+  @ApiOperation({
+    summary: "Reject the completed claim back to FileReviewer (FileMaker V5)",
+    description:
+      "Rejects a claim that is in WAITING_FOR_FILE_MAKER_APPROVAL status. " +
+      "Moves claim to FILE_MAKER_REJECTED so the FileReviewer can re-lock, " +
+      "adjust the damage assessment, and restart user interaction as needed.",
+  })
+  async reject(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: FileMakerRejectDto,
+    @CurrentUser() fileMaker: any,
+  ) {
+    return this.requestManagementService.fileMakerRejectV5(
+      fileMaker,
+      claimRequestId,
+      body?.reason,
+    );
+  }
+}

src/request-management/file-reviewer-blame-v4.controller.ts

@@ -0,0 +1,479 @@
+import { extname } from "node:path";
+import {
+  BadRequestException,
+  Body,
+  Controller,
+  Get,
+  HttpException,
+  InternalServerErrorException,
+  Param,
+  Patch,
+  Post,
+  Put,
+  UploadedFile,
+  UseGuards,
+  UseInterceptors,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiBody,
+  ApiConsumes,
+  ApiOperation,
+  ApiParam,
+  ApiTags,
+} from "@nestjs/swagger";
+import { FileInterceptor } from "@nestjs/platform-express";
+import { diskStorage } from "multer";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { MediaPolicyService } from "src/media-policy/media-policy.service";
+import { DEFAULT_MEDIA_MAX_BYTES } from "src/client/client.service";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { ExpertAccidentFieldsDto } from "./dto/expert-accident-fields.dto";
+import { RequestManagementService } from "./request-management.service";
+import { ClaimRequestManagementService } from "src/claim-request-management/claim-request-management.service";
+import {
+  SelectOuterPartsV2Dto,
+  SelectOuterPartsV2ResponseDto,
+} from "src/claim-request-management/dto/select-outer-parts-v2.dto";
+import { SelectOtherPartsV2ResponseDto } from "src/claim-request-management/dto/select-other-parts-v2.dto";
+import { SelectOtherPartsV3Dto } from "src/claim-request-management/dto/select-other-parts-v3.dto";
+import {
+  UploadRequiredDocumentV2Dto,
+  UploadRequiredDocumentV2ResponseDto,
+} from "src/claim-request-management/dto/upload-document-v2.dto";
+import {
+  CapturePartV2Dto,
+  CapturePartV2ResponseDto,
+} from "src/claim-request-management/dto/capture-part-v2.dto";
+import { GetCaptureRequirementsV2ResponseDto } from "src/claim-request-management/dto/capture-requirements-v2.dto";
+
+/**
+ * V4 FileReviewer flow — second half of the split blame workflow.
+ *
+ * The FileReviewer picks up a sealed file (both signatures collected by the
+ * FileMaker) and completes the damage-assessment portion: accident fields,
+ * documents, part selection, photo capture, and walk-around video (final step).
+ *
+ * Sequence:
+ *   accident-fields
+ *   → capture-requirements (via linked claimRequestId)
+ *   → upload-document (licenses, car cards)
+ *   → select-outer-parts
+ *   → select-other-parts
+ *   → capture-part (damaged-part photos + four angles)
+ *   → upload-document (chassis / engine — capture phase)
+ *   → car-capture (walk-around video — FINAL FileReviewer step)
+ *      ↳ claim → WAITING_FOR_DAMAGE_EXPERT, blame → COMPLETED
+ *
+ * NOTE: upload-video is a no-op for V4 (blame is already COMPLETED by car-capture).
+ */
+@ApiTags("v4 FileReviewer — blame file review & capture")
+@Controller("v4/file-reviewer/blame-request-management")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.FILE_REVIEWER)
+export class FileReviewerBlameV4Controller {
+  constructor(
+    private readonly requestManagementService: RequestManagementService,
+    private readonly claimRequestManagementService: ClaimRequestManagementService,
+    private readonly mediaPolicyService: MediaPolicyService,
+  ) {}
+
+  // ─── Linked claim lookup ──────────────────────────────────────────────────────
+
+  @Get("claim-id/:requestId")
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiOperation({
+    summary: "Get linked claim ID",
+    description:
+      "Returns the claim auto-created during FileMaker's guilty-party run-inquiries. " +
+      "Use this claim ID for all capture/document/parts endpoints below.",
+  })
+  async getLinkedClaimId(
+    @Param("requestId") requestId: string,
+    @CurrentUser() fileReviewer: any,
+  ) {
+    return this.requestManagementService.getV3LinkedClaimForExpert(
+      fileReviewer,
+      requestId,
+    );
+  }
+
+  // ─── Accident fields ──────────────────────────────────────────────────────────
+
+  @Post("accident-fields/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: ExpertAccidentFieldsDto })
+  @ApiOperation({
+    summary: "Accident type / fields (FileReviewer first step)",
+    description:
+      "Saves accident fields on the sealed file. " +
+      "Does not move to WAITING_FOR_EXPERT — that happens after the final blame accident video.",
+  })
+  async addAccidentFields(
+    @Param("requestId") requestId: string,
+    @Body() fields: ExpertAccidentFieldsDto,
+    @CurrentUser() fileReviewer: any,
+  ) {
+    return this.requestManagementService.expertAddAccidentFieldsForBlameV3(
+      fileReviewer,
+      requestId,
+      fields,
+    );
+  }
+
+  // ─── Capture requirements ─────────────────────────────────────────────────────
+
+  @Get("capture-requirements/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiOperation({
+    summary: "Capture requirements (step-aware)",
+    description:
+      "Initial documents phase: pre-capture docs only (no chassis/engine/metal plate). " +
+      "CAPTURE_PART_DAMAGES phase: damaged parts + angles via capture-part, then chassis/engine/metal plate via upload-document. " +
+      "Use `captureSequencePhase` and `captureSequenceHint` to drive the UI.",
+  })
+  async getCaptureRequirements(
+    @Param("claimRequestId") claimRequestId: string,
+    @CurrentUser() fileReviewer: any,
+  ): Promise<GetCaptureRequirementsV2ResponseDto> {
+    return this.claimRequestManagementService.getCaptureRequirementsV3(
+      claimRequestId,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  // ─── Document upload ──────────────────────────────────────────────────────────
+
+  @Post("upload-document/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-documents",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `${file.originalname.split(".")[0]}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiOperation({
+    summary: "Upload one required claim document",
+    description:
+      "Initial phase (UPLOAD_REQUIRED_DOCUMENTS): licenses and car cards only. " +
+      "Capture phase (CAPTURE_PART_DAMAGES, after parts + angles): chassis, engine, metal plate only.",
+  })
+  async uploadDocument(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: UploadRequiredDocumentV2Dto,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() fileReviewer: any,
+  ): Promise<UploadRequiredDocumentV2ResponseDto> {
+    await this.mediaPolicyService.assertForClaim(file, claimRequestId, "image");
+    return this.claimRequestManagementService.uploadRequiredDocumentV3(
+      claimRequestId,
+      body,
+      file,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  // ─── Part selection ───────────────────────────────────────────────────────────
+
+  @Patch("select-outer-parts/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiBody({ type: SelectOuterPartsV2Dto })
+  @ApiOperation({ summary: "Select damaged outer parts" })
+  async selectOuterParts(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: SelectOuterPartsV2Dto,
+    @CurrentUser() fileReviewer: any,
+  ): Promise<SelectOuterPartsV2ResponseDto> {
+    return this.claimRequestManagementService.selectOuterPartsV3(
+      claimRequestId,
+      body,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  @Patch("select-other-parts/:claimRequestId")
+  @ApiParam({ name: "claimRequestId", example: "507f1f77bcf86cd799439011" })
+  @ApiOperation({
+    summary: "Select other damaged parts (V4)",
+    description:
+      "Other parts only — sheba and national code were collected during FileMaker's run-inquiries. Optional car green card file.",
+  })
+  @ApiBody({
+    description:
+      "Other parts selection. Bank info is already on the claim from run-inquiries.",
+    schema: {
+      type: "object",
+      properties: {
+        otherParts: {
+          oneOf: [
+            {
+              type: "array",
+              items: {
+                type: "string",
+                enum: [
+                  "engine",
+                  "suspension",
+                  "brake_system",
+                  "electrical",
+                  "radiator",
+                  "transmission",
+                  "exhaust",
+                  "headlight",
+                  "taillight",
+                  "mirror",
+                  "glass",
+                ],
+              },
+            },
+            { type: "string", description: "JSON string array for multipart" },
+          ],
+          example: ["engine", "suspension"],
+        },
+      },
+    },
+  })
+  async selectOtherParts(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: SelectOtherPartsV3Dto,
+    @CurrentUser() fileReviewer: any,
+  ): Promise<SelectOtherPartsV2ResponseDto> {
+    return this.claimRequestManagementService.selectOtherPartsV3(
+      claimRequestId,
+      body,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  // ─── Photo capture ────────────────────────────────────────────────────────────
+
+  @Post("capture-part/:claimRequestId")
+  @ApiParam({ name: "claimRequestId", example: "507f1f77bcf86cd799439011" })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-captures",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `v4-capture-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiOperation({
+    summary: "Car angles and damaged-part photos",
+    description:
+      "CAPTURE_PART_DAMAGES: (1) all damaged-part photos, (2) four car angles, " +
+      "(3) chassis/engine/metal-plate via upload-document. Then car-capture walk-around video.",
+  })
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["captureType", "captureKey", "file"],
+      properties: {
+        captureType: {
+          type: "string",
+          enum: ["angle", "part"],
+          example: "angle",
+        },
+        captureKey: {
+          type: "string",
+          example: "front",
+          description:
+            "For angle: front/back/left/right. For part: hood/front_bumper/etc.",
+        },
+        file: { type: "string", format: "binary" },
+      },
+    },
+  })
+  async capturePart(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: CapturePartV2Dto,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() fileReviewer: any,
+  ): Promise<CapturePartV2ResponseDto> {
+    await this.mediaPolicyService.assertForClaim(file, claimRequestId, "image");
+    return this.claimRequestManagementService.capturePartV3(
+      claimRequestId,
+      body,
+      file,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  // ─── Owner signature on expert pricing ───────────────────────────────────────
+
+  @Put("claim-sign/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    description: "Signature file, agreement, and branch",
+    schema: {
+      type: "object",
+      required: ["sign", "agree", "branchId"],
+      properties: {
+        sign: { type: "string", format: "binary", description: "Signature image" },
+        agree: { type: "boolean", description: "true to accept, false to reject" },
+        branchId: { type: "string", description: "Insurer branch ID" },
+      },
+    },
+  })
+  @ApiOperation({
+    summary: "Owner signature on expert pricing (V4 — FileReviewer acts on behalf of user)",
+    description:
+      "FileReviewer submits the damaged party's signature during the final approval stage. " +
+      "Delegates to the same service method as the user sign endpoint; the FileReviewer's " +
+      "identity is resolved to the claim owner via `resolveClaimEffectiveUserId`.",
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-sign",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const base = file.originalname.split(/[.,\s-]/)[0] || "sign";
+          callback(null, `${base}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  async submitOwnerSign(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body("agree") agree: string | boolean,
+    @Body("branchId") branchId: string,
+    @CurrentUser() fileReviewer: any,
+    @UploadedFile() sign: Express.Multer.File,
+  ) {
+    await this.mediaPolicyService.assertForClaim(sign, claimRequestId, "image");
+    const agreed =
+      typeof agree === "string"
+        ? agree === "true" || agree === "1"
+        : Boolean(agree);
+    try {
+      return await this.claimRequestManagementService.submitOwnerInsurerApprovalSignV2(
+        claimRequestId,
+        agreed,
+        typeof branchId === "string" ? branchId : "",
+        sign,
+        fileReviewer.sub,
+        fileReviewer,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit signature",
+      );
+    }
+  }
+
+  // ─── Walk-around video ────────────────────────────────────────────────────────
+
+  @Patch("car-capture/:claimRequestId")
+  @ApiParam({ name: "claimRequestId", example: "507f1f77bcf86cd799439011" })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/car-capture-videos/",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `v4-claim-video-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["file"],
+      properties: { file: { type: "string", format: "binary" } },
+    },
+  })
+  @ApiOperation({
+    summary: "Walk-around video (final FileReviewer step — V4)",
+    description:
+      "Last FileReviewer action. Upload after capture-part is complete (parts, angles, chassis/engine docs). " +
+      "Finalises the claim → WAITING_FOR_DAMAGE_EXPERT and marks the blame as COMPLETED.",
+  })
+  async carCapture(
+    @Param("claimRequestId") claimRequestId: string,
+    @UploadedFile("file") file: Express.Multer.File,
+    @CurrentUser() fileReviewer: any,
+  ) {
+    await this.mediaPolicyService.assertForClaim(file, claimRequestId, "video");
+    return this.claimRequestManagementService.setVideoCaptureV3(
+      claimRequestId,
+      file,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  // ─── Final blame video ────────────────────────────────────────────────────────
+
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: { file: { type: "string", format: "binary" } },
+    },
+  })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/video",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `v4-blame-accident-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @Post("upload-video/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiOperation({
+    summary: "Blame accident video (no-op for V4 — car-capture is the final step)",
+    description:
+      "Deprecated for V4. The blame is already COMPLETED by car-capture. " +
+      "Calling this endpoint returns an idempotent success response.",
+  })
+  async uploadBlameVideo(
+    @Param("requestId") requestId: string,
+    @CurrentUser() fileReviewer: any,
+    @UploadedFile() file: Express.Multer.File,
+  ) {
+    if (file) {
+      await this.mediaPolicyService.assertForBlame(file, requestId, "video");
+    }
+    return this.requestManagementService.expertUploadBlameVideoV3(
+      fileReviewer,
+      requestId,
+      file,
+    );
+  }
+}

src/request-management/file-reviewer-blame-v5.controller.ts

@@ -0,0 +1,480 @@
+import { extname } from "node:path";
+import {
+  Body,
+  Controller,
+  Get,
+  HttpException,
+  InternalServerErrorException,
+  Param,
+  Patch,
+  Post,
+  Put,
+  UploadedFile,
+  UseGuards,
+  UseInterceptors,
+} from "@nestjs/common";
+import {
+  ApiBearerAuth,
+  ApiBody,
+  ApiConsumes,
+  ApiOperation,
+  ApiParam,
+  ApiTags,
+} from "@nestjs/swagger";
+import { FileInterceptor } from "@nestjs/platform-express";
+import { diskStorage } from "multer";
+import { LocalActorAuthGuard } from "src/auth/guards/actor-local.guard";
+import { RolesGuard } from "src/auth/guards/role.guard";
+import { Roles } from "src/decorators/roles.decorator";
+import { CurrentUser } from "src/decorators/user.decorator";
+import { MediaPolicyService } from "src/media-policy/media-policy.service";
+import { DEFAULT_MEDIA_MAX_BYTES } from "src/client/client.service";
+import { RoleEnum } from "src/Types&Enums/role.enum";
+import { ExpertAccidentFieldsDto } from "./dto/expert-accident-fields.dto";
+import { RequestManagementService } from "./request-management.service";
+import { ClaimRequestManagementService } from "src/claim-request-management/claim-request-management.service";
+import {
+  SelectOuterPartsV2Dto,
+  SelectOuterPartsV2ResponseDto,
+} from "src/claim-request-management/dto/select-outer-parts-v2.dto";
+import { SelectOtherPartsV2ResponseDto } from "src/claim-request-management/dto/select-other-parts-v2.dto";
+import { SelectOtherPartsV3Dto } from "src/claim-request-management/dto/select-other-parts-v3.dto";
+import {
+  UploadRequiredDocumentV2Dto,
+  UploadRequiredDocumentV2ResponseDto,
+} from "src/claim-request-management/dto/upload-document-v2.dto";
+import {
+  CapturePartV2Dto,
+  CapturePartV2ResponseDto,
+} from "src/claim-request-management/dto/capture-part-v2.dto";
+import { GetCaptureRequirementsV2ResponseDto } from "src/claim-request-management/dto/capture-requirements-v2.dto";
+
+/**
+ * V5 FileReviewer flow — same as V4 except after the damage expert completes
+ * their review, the claim goes to WAITING_FOR_FILE_MAKER_APPROVAL instead of
+ * being submitted directly to fanavaran.
+ *
+ * Sequence:
+ *   accident-fields
+ *   → capture-requirements (via linked claimRequestId)
+ *   → upload-document (licenses, car cards)
+ *   → select-outer-parts
+ *   → select-other-parts
+ *   → capture-part (damaged-part photos + four angles)
+ *   → upload-document (chassis / engine — capture phase)
+ *   → car-capture (walk-around video — FINAL FileReviewer step)
+ *      ↳ claim → WAITING_FOR_DAMAGE_EXPERT, blame → COMPLETED
+ *      ↳ after expert review: claim → WAITING_FOR_FILE_MAKER_APPROVAL
+ *
+ * NOTE: upload-video is a no-op for V5 (blame is already COMPLETED by car-capture).
+ */
+@ApiTags("v5 FileReviewer — blame file review & capture (with FinancialExpert approval)")
+@Controller("v5/file-reviewer/blame-request-management")
+@ApiBearerAuth()
+@UseGuards(LocalActorAuthGuard, RolesGuard)
+@Roles(RoleEnum.FILE_REVIEWER)
+export class FileReviewerBlameV5Controller {
+  constructor(
+    private readonly requestManagementService: RequestManagementService,
+    private readonly claimRequestManagementService: ClaimRequestManagementService,
+    private readonly mediaPolicyService: MediaPolicyService,
+  ) {}
+
+  // ─── Linked claim lookup ──────────────────────────────────────────────────────
+
+  @Get("claim-id/:requestId")
+  @ApiParam({ name: "requestId", description: "Blame request ID" })
+  @ApiOperation({
+    summary: "Get linked claim ID",
+    description:
+      "Returns the claim auto-created during FileMaker's guilty-party run-inquiries. " +
+      "Use this claim ID for all capture/document/parts endpoints below.",
+  })
+  async getLinkedClaimId(
+    @Param("requestId") requestId: string,
+    @CurrentUser() fileReviewer: any,
+  ) {
+    return this.requestManagementService.getV3LinkedClaimForExpert(
+      fileReviewer,
+      requestId,
+    );
+  }
+
+  // ─── Accident fields ──────────────────────────────────────────────────────────
+
+  @Post("accident-fields/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiBody({ type: ExpertAccidentFieldsDto })
+  @ApiOperation({
+    summary: "Accident type / fields (FileReviewer first step)",
+    description:
+      "Saves accident fields on the sealed file. " +
+      "Does not move to WAITING_FOR_FINANCIAL_EXPERT — that happens after the final blame accident video.",
+  })
+  async addAccidentFields(
+    @Param("requestId") requestId: string,
+    @Body() fields: ExpertAccidentFieldsDto,
+    @CurrentUser() fileReviewer: any,
+  ) {
+    return this.requestManagementService.expertAddAccidentFieldsForBlameV3(
+      fileReviewer,
+      requestId,
+      fields,
+    );
+  }
+
+  // ─── Capture requirements ─────────────────────────────────────────────────────
+
+  @Get("capture-requirements/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiOperation({
+    summary: "Capture requirements (step-aware)",
+    description:
+      "Initial documents phase: pre-capture docs only (no chassis/engine/metal plate). " +
+      "CAPTURE_PART_DAMAGES phase: damaged parts + angles via capture-part, then chassis/engine/metal plate via upload-document. " +
+      "Use `captureSequencePhase` and `captureSequenceHint` to drive the UI.",
+  })
+  async getCaptureRequirements(
+    @Param("claimRequestId") claimRequestId: string,
+    @CurrentUser() fileReviewer: any,
+  ): Promise<GetCaptureRequirementsV2ResponseDto> {
+    return this.claimRequestManagementService.getCaptureRequirementsV3(
+      claimRequestId,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  // ─── Document upload ──────────────────────────────────────────────────────────
+
+  @Post("upload-document/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-documents",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `${file.originalname.split(".")[0]}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiOperation({
+    summary: "Upload one required claim document",
+    description:
+      "Initial phase (UPLOAD_REQUIRED_DOCUMENTS): licenses and car cards only. " +
+      "Capture phase (CAPTURE_PART_DAMAGES, after parts + angles): chassis, engine, metal plate only.",
+  })
+  async uploadDocument(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: UploadRequiredDocumentV2Dto,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() fileReviewer: any,
+  ): Promise<UploadRequiredDocumentV2ResponseDto> {
+    await this.mediaPolicyService.assertForClaim(file, claimRequestId, "image");
+    return this.claimRequestManagementService.uploadRequiredDocumentV3(
+      claimRequestId,
+      body,
+      file,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  // ─── Part selection ───────────────────────────────────────────────────────────
+
+  @Patch("select-outer-parts/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiBody({ type: SelectOuterPartsV2Dto })
+  @ApiOperation({ summary: "Select damaged outer parts" })
+  async selectOuterParts(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: SelectOuterPartsV2Dto,
+    @CurrentUser() fileReviewer: any,
+  ): Promise<SelectOuterPartsV2ResponseDto> {
+    return this.claimRequestManagementService.selectOuterPartsV3(
+      claimRequestId,
+      body,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  @Patch("select-other-parts/:claimRequestId")
+  @ApiParam({ name: "claimRequestId", example: "507f1f77bcf86cd799439011" })
+  @ApiOperation({
+    summary: "Select other damaged parts (V5)",
+    description:
+      "Other parts only — sheba and national code were collected during FileMaker's run-inquiries. Optional car green card file.",
+  })
+  @ApiBody({
+    description:
+      "Other parts selection. Bank info is already on the claim from run-inquiries.",
+    schema: {
+      type: "object",
+      properties: {
+        otherParts: {
+          oneOf: [
+            {
+              type: "array",
+              items: {
+                type: "string",
+                enum: [
+                  "engine",
+                  "suspension",
+                  "brake_system",
+                  "electrical",
+                  "radiator",
+                  "transmission",
+                  "exhaust",
+                  "headlight",
+                  "taillight",
+                  "mirror",
+                  "glass",
+                ],
+              },
+            },
+            { type: "string", description: "JSON string array for multipart" },
+          ],
+          example: ["engine", "suspension"],
+        },
+      },
+    },
+  })
+  async selectOtherParts(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: SelectOtherPartsV3Dto,
+    @CurrentUser() fileReviewer: any,
+  ): Promise<SelectOtherPartsV2ResponseDto> {
+    return this.claimRequestManagementService.selectOtherPartsV3(
+      claimRequestId,
+      body,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  // ─── Photo capture ────────────────────────────────────────────────────────────
+
+  @Post("capture-part/:claimRequestId")
+  @ApiParam({ name: "claimRequestId", example: "507f1f77bcf86cd799439011" })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-captures",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `v5-capture-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiOperation({
+    summary: "Car angles and damaged-part photos",
+    description:
+      "CAPTURE_PART_DAMAGES: (1) all damaged-part photos, (2) four car angles, " +
+      "(3) chassis/engine/metal-plate via upload-document. Then car-capture walk-around video.",
+  })
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["captureType", "captureKey", "file"],
+      properties: {
+        captureType: {
+          type: "string",
+          enum: ["angle", "part"],
+          example: "angle",
+        },
+        captureKey: {
+          type: "string",
+          example: "front",
+          description:
+            "For angle: front/back/left/right. For part: hood/front_bumper/etc.",
+        },
+        file: { type: "string", format: "binary" },
+      },
+    },
+  })
+  async capturePart(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body() body: CapturePartV2Dto,
+    @UploadedFile() file: Express.Multer.File,
+    @CurrentUser() fileReviewer: any,
+  ): Promise<CapturePartV2ResponseDto> {
+    await this.mediaPolicyService.assertForClaim(file, claimRequestId, "image");
+    return this.claimRequestManagementService.capturePartV3(
+      claimRequestId,
+      body,
+      file,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  // ─── Owner signature on expert pricing ───────────────────────────────────────
+
+  @Put("claim-sign/:claimRequestId")
+  @ApiParam({ name: "claimRequestId" })
+  @ApiConsumes("multipart/form-data")
+  @ApiBody({
+    description: "Signature file, agreement, and branch",
+    schema: {
+      type: "object",
+      required: ["sign", "agree", "branchId"],
+      properties: {
+        sign: { type: "string", format: "binary", description: "Signature image" },
+        agree: { type: "boolean", description: "true to accept, false to reject" },
+        branchId: { type: "string", description: "Insurer branch ID" },
+      },
+    },
+  })
+  @ApiOperation({
+    summary: "Owner signature on expert pricing (V5 — FileReviewer acts on behalf of user)",
+    description:
+      "FileReviewer submits the damaged party's signature during the final approval stage. " +
+      "Delegates to the same service method as the user sign endpoint; the FileReviewer's " +
+      "identity is resolved to the claim owner via `resolveClaimEffectiveUserId`.",
+  })
+  @UseInterceptors(
+    FileInterceptor("sign", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/claim-sign",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          const base = file.originalname.split(/[.,\s-]/)[0] || "sign";
+          callback(null, `${base}-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  async submitOwnerSign(
+    @Param("claimRequestId") claimRequestId: string,
+    @Body("agree") agree: string | boolean,
+    @Body("branchId") branchId: string,
+    @CurrentUser() fileReviewer: any,
+    @UploadedFile() sign: Express.Multer.File,
+  ) {
+    await this.mediaPolicyService.assertForClaim(sign, claimRequestId, "image");
+    const agreed =
+      typeof agree === "string"
+        ? agree === "true" || agree === "1"
+        : Boolean(agree);
+    try {
+      return await this.claimRequestManagementService.submitOwnerInsurerApprovalSignV2(
+        claimRequestId,
+        agreed,
+        typeof branchId === "string" ? branchId : "",
+        sign,
+        fileReviewer.sub,
+        fileReviewer,
+      );
+    } catch (error) {
+      if (error instanceof HttpException) throw error;
+      throw new InternalServerErrorException(
+        error instanceof Error ? error.message : "Failed to submit signature",
+      );
+    }
+  }
+
+  // ─── Walk-around video ────────────────────────────────────────────────────────
+
+  @Patch("car-capture/:claimRequestId")
+  @ApiParam({ name: "claimRequestId", example: "507f1f77bcf86cd799439011" })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/car-capture-videos/",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `v5-claim-video-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @ApiBody({
+    schema: {
+      type: "object",
+      required: ["file"],
+      properties: { file: { type: "string", format: "binary" } },
+    },
+  })
+  @ApiOperation({
+    summary: "Walk-around video (final FileReviewer step — V5)",
+    description:
+      "Last FileReviewer action. Upload after capture-part is complete (parts, angles, chassis/engine docs). " +
+      "Finalises the claim → WAITING_FOR_DAMAGE_EXPERT and marks the blame as COMPLETED. " +
+      "After the damage expert review completes the claim moves to WAITING_FOR_FILE_MAKER_APPROVAL.",
+  })
+  async carCapture(
+    @Param("claimRequestId") claimRequestId: string,
+    @UploadedFile("file") file: Express.Multer.File,
+    @CurrentUser() fileReviewer: any,
+  ) {
+    await this.mediaPolicyService.assertForClaim(file, claimRequestId, "video");
+    return this.claimRequestManagementService.setVideoCaptureV3(
+      claimRequestId,
+      file,
+      fileReviewer.sub,
+      fileReviewer,
+    );
+  }
+
+  // ─── Final blame video ─────────────────────────────────────────────────────────
+  //
+
+  @ApiBody({
+    schema: {
+      type: "object",
+      properties: { file: { type: "string", format: "binary" } },
+    },
+  })
+  @ApiConsumes("multipart/form-data")
+  @UseInterceptors(
+    FileInterceptor("file", {
+      limits: { fileSize: DEFAULT_MEDIA_MAX_BYTES },
+      storage: diskStorage({
+        destination: "./files/video",
+        filename: (req, file, callback) => {
+          const unique = Date.now();
+          const ex = extname(file.originalname);
+          callback(null, `v5-blame-accident-${unique}${ex}`);
+        },
+      }),
+    }),
+  )
+  @Post("upload-video/:requestId")
+  @ApiParam({ name: "requestId" })
+  @ApiOperation({
+    summary: "Blame accident video (no-op for V5 — car-capture is the final step)",
+    description:
+      "Deprecated for V5. The blame is already COMPLETED by car-capture. " +
+      "Calling this endpoint returns an idempotent success response.",
+  })
+  async uploadBlameVideo(
+    @Param("requestId") requestId: string,
+    @CurrentUser() fileReviewer: any,
+    @UploadedFile() file: Express.Multer.File,
+  ) {
+    if (file) {
+      await this.mediaPolicyService.assertForBlame(file, requestId, "video");
+    }
+    return this.requestManagementService.expertUploadBlameVideoV5(
+      fileReviewer,
+      requestId,
+      file,
+    );
+  }
+
+}

src/request-management/inquiry-refresh.service.ts

@@ -7,6 +7,7 @@ import {
 import { Types } from "mongoose";
 import { ClaimCaseDbService } from "src/claim-request-management/entites/db-service/claim-case.db.service";
 import { SandHubService } from "src/sand-hub/sand-hub.service";
+import { PlateNormalizerService } from "src/utils/plate-normalizer/plate-normalizer.service";
 import { BlameRequestType } from "src/Types&Enums/blame-request-management/blameRequestType.enum";
 import { BlameRequestDbService } from "./entities/db-service/blame-request.db.service";
 import { PartyRole } from "./entities/schema/partyRole.enum";
@@ -33,6 +34,7 @@ export class InquiryRefreshService {
     private readonly blameRequestDbService: BlameRequestDbService,
     private readonly claimCaseDbService: ClaimCaseDbService,
     private readonly sandHubService: SandHubService,
+    private readonly plateNormalizer: PlateNormalizerService,
   ) {}
 
   async reinquiryInquiries(
@@ -367,7 +369,8 @@ export class InquiryRefreshService {
     }
 
     next.insurance.policyNumber =
-      mapped.LastCompanyDocumentNumber ||
+      mapped.PrntPlcyCmpDocNo ||
+      mapped.printNumber ||
       mapped.insuranceNumber ||
       next.insurance.policyNumber;
     next.insurance.company =
@@ -591,7 +594,7 @@ export class InquiryRefreshService {
         centerDigits !== undefined &&
         ir !== undefined
       ) {
-        const plateLetter = String(centerAlphabet).trim();
+        const plateLetter = this.plateNormalizer.normalizePlateText(String(centerAlphabet));
         const parsed: PlateParts = {
           leftDigits: Number(leftDigits),
           centerAlphabet: plateLetter,
@@ -621,8 +624,7 @@ export class InquiryRefreshService {
     const ir = Number(irRaw);
     const leftDigits = Number(leftRaw);
     const centerDigits = Number(centerRaw);
-    const centerAlphabet = String(alphaRaw || "").trim();
-
+    const centerAlphabet = this.plateNormalizer.normalizePlateText(String(alphaRaw || ""));
     if (
       !Number.isFinite(ir) ||
       !Number.isFinite(leftDigits) ||

src/request-management/request-management.module.ts

@@ -12,6 +12,7 @@ import { UsersModule } from "src/users/users.module";
 import { CronModule } from "src/utils/cron/cron.module";
 import { PublicIdModule } from "src/utils/public-id/public-id.module";
 import { HashModule } from "src/utils/hash/hash.module";
+import { PlateNormalizerModule } from "src/utils/plate-normalizer/plate-normalizer.module";
 import { SmsOrchestrationModule } from "src/sms-orchestration/sms-orchestration.module";
 import { WorkflowStepManagementModule } from "src/workflow-step-management/workflow-step-management.module";
 import { AuthModule } from "src/auth/auth.module";
@@ -43,8 +44,14 @@ import { ExpertInitiatedBlameMirrorController } from "./expert-initiated-blame.m
 import { RegistrarInitiatedController } from "./registrar-initiated.controller";
 import { RegistrarBlameMirrorController } from "./registrar-blame.mirror.controller";
 import { ExpertInitiatedBlameV3MirrorController } from "./expert-initiated-blame-v3.mirror.controller";
+import { FileMakerBlameV4Controller } from "./file-maker-blame-v4.controller";
+import { FileReviewerBlameV4Controller } from "./file-reviewer-blame-v4.controller";
+import { FileMakerBlameV5Controller } from "./file-maker-blame-v5.controller";
+import { FileReviewerBlameV5Controller } from "./file-reviewer-blame-v5.controller";
+import { FileMakerClaimApprovalV5Controller } from "./file-maker-claim-approval-v5.controller";
 import { InquiryRefreshController } from "./inquiry-refresh.controller";
 import { InquiryRefreshService } from "./inquiry-refresh.service";
+import { CallCenterBlameV6Controller } from "./call-center-blame-v6.controller";
 
 @Module({
   imports: [
@@ -54,6 +61,7 @@ import { InquiryRefreshService } from "./inquiry-refresh.service";
     SmsOrchestrationModule,
     PublicIdModule,
     HashModule,
+    PlateNormalizerModule,
     WorkflowStepManagementModule,
     PlatesModule,
     MulterModule.register({
@@ -81,7 +89,13 @@ import { InquiryRefreshService } from "./inquiry-refresh.service";
     ExpertInitiatedBlameV3MirrorController,
     RegistrarInitiatedController,
     RegistrarBlameMirrorController,
+    FileMakerBlameV4Controller,
+    FileReviewerBlameV4Controller,
+    FileMakerBlameV5Controller,
+    FileReviewerBlameV5Controller,
+    FileMakerClaimApprovalV5Controller,
     InquiryRefreshController,
+    CallCenterBlameV6Controller,
   ],
   providers: [
     RequestManagementService,