diff --git a/src/request-management/request-management.service.ts b/src/request-management/request-management.service.ts
index 79ae036..c139497 100644
--- a/src/request-management/request-management.service.ts
+++ b/src/request-management/request-management.service.ts
@@ -110,6 +110,19 @@ import {
 } from "src/helpers/party-access-queries";
 import { resolveLinkedUserIdStrings } from "src/helpers/user-access-resolver";
 
+/**
+ * Formats a compact Jalali date (number or string like 13780624) as YYYY/MM/DD.
+ * Returns the original value as a string if it cannot be parsed.
+ */
+function formatJalaliCompact(raw: number | string | null | undefined): string | null | undefined {
+  if (raw == null) return raw as null | undefined;
+  const s = String(raw).replace(/\D/g, "");
+  if (s.length === 8) {
+    return `${s.slice(0, 4)}/${s.slice(4, 6)}/${s.slice(6, 8)}`;
+  }
+  return String(raw);
+}
+
 @Injectable()
 export class RequestManagementService {
   private readonly logger = new Logger(RequestManagementService.name);
@@ -10750,7 +10763,7 @@ export class RequestManagementService {
       publicId: (req as any).publicId,
       type: (req as any).type,
       status: (req as any).status,
-      message: "Guilty-party inquiry complete. You can now send the blame link to the user.",
+      message: "استعلام طرف مقصر با موفقیت انجام شد. اکنون می‌توانید لینک تقصیر را برای کاربر ارسال کنید.",
       guiltyParty: {
         vehicle: firstPartyAfter?.vehicle
           ? {
@@ -10773,8 +10786,8 @@ export class RequestManagementService {
               nationalCodeOfInsurer: firstPartyAfter.person.nationalCodeOfInsurer,
               nationalCodeOfDriver: firstPartyAfter.person.nationalCodeOfDriver,
               driverIsInsurer: firstPartyAfter.person.driverIsInsurer,
-              insurerBirthday: firstPartyAfter.person.insurerBirthday,
-              driverBirthday: firstPartyAfter.person.driverBirthday,
+              insurerBirthday: formatJalaliCompact(firstPartyAfter.person.insurerBirthday),
+              driverBirthday: formatJalaliCompact(firstPartyAfter.person.driverBirthday),
             }
           : undefined,
       },
@@ -10813,6 +10826,55 @@ export class RequestManagementService {
     req.parties[firstIdx].person.phoneNumber = normalizeIranMobile(phone) ?? phone;
     req.parties[firstIdx].person.userId = userId;
 
+    // V6 call-center flow: the first party is always the guilty party.
+    // Auto-skip FIRST_BLAME_CONFESSION, set blameStatus=AGREED, and advance
+    // the workflow to FIRST_VIDEO — exactly the same as the IN_PERSON expert flow.
+    if (req.workflow?.currentStep === WorkflowStep.CREATED) {
+      const step2 = await this.getWorkflowStep({ stepNumber: 2 }); // FIRST_BLAME_CONFESSION
+      const step2Key = step2.stepKey as WorkflowStep;
+
+      if (req.type === BlameRequestType.CAR_BODY) {
+        // CAR_BODY: advance CREATED → CAR_BODY_ACCIDENT_TYPE
+        const carBodyStepDoc = await this.getWorkflowStep({ stepKey: WorkflowStep.CAR_BODY_ACCIDENT_TYPE });
+        const afterCarBody = (carBodyStepDoc?.nextPossibleSteps?.[0] as WorkflowStep) ?? WorkflowStep.FIRST_VIDEO;
+        const completedSteps = Array.isArray(req.workflow.completedSteps) ? req.workflow.completedSteps : [];
+        req.workflow.completedSteps = completedSteps;
+        req.workflow.currentStep = WorkflowStep.CAR_BODY_ACCIDENT_TYPE;
+        req.workflow.nextStep = afterCarBody;
+      } else {
+        // THIRD_PARTY: skip confession — first party is always guilty
+        const step3 = await this.getWorkflowStep({ stepNumber: 3 }); // FIRST_VIDEO
+        const step3Key = step3.stepKey as WorkflowStep;
+        const nextAfterVideo = (step3.nextPossibleSteps?.[0] as WorkflowStep) ?? WorkflowStep.FIRST_INITIAL_FORM;
+        const completedSteps = Array.isArray(req.workflow.completedSteps) ? req.workflow.completedSteps : [];
+        if (!completedSteps.includes(step2Key)) completedSteps.push(step2Key);
+        req.workflow.completedSteps = completedSteps;
+        req.workflow.currentStep = step3Key;
+        req.workflow.nextStep = nextAfterVideo;
+      }
+
+      // Auto-guilt: first party is always the guilty party in call-center v6 flow
+      if (!req.parties[firstIdx].statement) req.parties[firstIdx].statement = {} as any;
+      req.parties[firstIdx].statement.admitsGuilt = true;
+      req.parties[firstIdx].statement.claimsDamage = false;
+      req.parties[firstIdx].statement.acceptsExpertOpinion = false;
+      req.blameStatus = BlameStatus.AGREED;
+
+      if (!Array.isArray((req as any).history)) (req as any).history = [];
+      (req as any).history.push({
+        type: "AUTO_CONFESSION_SKIPPED",
+        actor: {
+          actorId: new Types.ObjectId(agent.sub),
+          actorName: `${agent.firstName || ""} ${agent.lastName || ""}`.trim(),
+          actorType: RoleEnum.CALL_CENTER,
+        },
+        metadata: {
+          reason: "V6 call-center initiated: first party is always guilty; confession auto-resolved",
+          advancedTo: req.workflow.currentStep,
+        },
+      });
+    }
+
     const expertName = `${agent?.lastName || ""}`.trim() || "اپراتور";
     const firstLink = this.smsOrchestrationService.buildBlamePartyLink(requestId, "FIRST", "v6");
     const smsSent = await this.smsOrchestrationService.sendFieldExpertLink({